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HP Support Assistant App Complaints & User Negative Comments 2024
HP Support Assistant app received 55 complaints, negative comments and reviews by users. Have you ever had a bad experience using HP Support Assistant? Can you share your negative thoughts about hp support assistant?
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HP Support Assistant for Negative User Reviews
✓ Vyper123HP and HP assistant needs to follow a simple Military phrase which is “Keep it simple stupid”. I’m trying to get my iPhone to print from any where and HP tells me I can do this but HP doesn’t explain in “simple stupid” language how to get it done. Frustrating to say the least! HELP!!!.Version: 2.2.0.210
✓ Fancy But Doesn't WorkThe app opens with a sign in button and pictures scrolling right to left but nothing works. I tapped the sign in button; nothing opens. I tapped the scrolling pictures; still nothing. If the app is supposed to work right away, it didn't. To date I have never had to restart my iPhone for an app to work..Version: 1.0.2.42
✓ Can’t even loginTitle.Version: 2.1.0.187
✓ Are you serious?!?!?!I’ve been around since the early days of personal computing. The definition of hell back then was the nightmare of getting printers to work. Here we are 40 years later and HP bring out a support app that surpasses the early days for sheer bloody uselessness. Why isn’t there a -10 stars option?.Version: 1.0.4.102
✓ UselessThe all is absolutely useless. You’d think, given how big HP are, that they’d spend some of their billions on making a user-friendly app but they’ve put in the bare minimum effort for even poorer results. I deleted the app after 10 minutes..Version: 2.2.0.210
✓ Torture! This app is so bad it’s TorturePer HP’s websites of knowledge my Product number is SDGOB-0305-03 and that is on the back of printer. But this app, after trying too many times, punching a wall l, and taking a hammer to the garbage HP printer I calmed down enough to write this review. HP. HP was that fancy restaurant you went to and then years later the restaurant is bug infested and food terrible. HP Human Poop. That’s what we produce..Version: 1.0.2.42
✓ Useless - Doesn’t recognise device serial number, so can’t get help!The Feedback option in the app DOESN’T WORK! Neither the app nor the website recognise my printer’s serial number, even though I registered my printer on the HP website, and there seems to be no way to get help with this! How do I get support for my devices now? I can’t even get community support as long as my device serial number isn’t recognised..Version: 2.2.0.210
✓ I just wanted to printWe’re returning the printer. Nothing about the setup was easy, three hours later and we’ve decided to pack it up and take it back. What an awful experience..Version: 2.2.0.210
✓ Useless appHopeless and useless. All I want to know is how to change paper sizes on my printer. Doesn’t even recognise my printer correctly from the serial number. You’d think from the history of bad reviews that HP would have put things right and mad a helpful support app. They haven’t. I’m going to delete it ..Version: 2.2.0.210
✓ DisappointingNew printer arrived. We downloaded app, followed instructions and printer still would not work. Tried to go to help and support which wasn’t helpful at all. Very frustrating and disappointing!!!.Version: 2.2.0.210
✓ Absolute garbageThis app did absolutely nothing to help. Printer is constantly offline and will not connect. I am done fighting this and will never own a HP product again. Like others noted if you enjoy watching a circle go round and round download this..Version: 1.0.3.64
✓ Support app does not connect you to the local support team.Absolutely useless. Support app connects you to US support team and they provided you automated message asking you to contact local support. I have bought extended warranty but seems of no use. Very frustrating especially when you are working from home..Version: 1.0.2.42
✓ TrashNo support at all. Computer stop working after 3 weeks..Version: 2.2.0.210
✓ Couldn’t connect to my phone or laptopI tried with this app for help. I got disconnected 3times. I’m packing up the printer and sending it back..Version: 1.0.3.64
✓ Waste of timeCan’t speak to anyone unable to use printer. No one willing to help.Version: 1.0.6.125
✓ DatedThe app was unable to accurately check ink level and pages printed (only through 2021)..Version: 2.2.0.210
✓ Why can’t I just callI hate this, a simple customer service number is 1000x better. Plus it provides work for those of people. I wont buy another hp product.Version: 1.0.6.125
✓ Only acts as data harvester for HP tracking.App doesn’t actually do anything. Any link or button just opens up HP webpage. The assistant button doesn’t work or their servers are down. It only serves to feed HP your data - device, location, etc..Version: 2.2.0.210
✓ No help at allUseless.Version: 1.0.1
✓ AppallingInstantly deleted the useless app. No connectivity. Had to creat an account which was awful an laborious and now I have a useless app.Version: 1.0.1
✓ Mrs AnaNo sirve no lo recomiendo ni menos con garantía perderá su dinero en menos de 3 mo y no hay reckamo.Version: 2.2.0.210
✓ FrustratedApp kicks out quickly requiring you to login many times.Version: 1.0.6.125
✓ Terrible printersBrand new printer needs to sit saying validating please wait for several hours and of course this company is absolutely no help at all on how to fix it..Version: 2.2.0.210
✓ Can’t get ANY help!Just more run around again. Spent 4 days on this and all I need is to get it back inline. I created two different accounts for which I cannot give the correct password. On another occasion, I got to talk to a real person and we were cut off…he did NOT call me back! One thing I learned…I am not so stupid as to ever buy ho again!.Version: 2.2.0.210
✓ Awful app!!I have only had to experience this for only 5 minutes and I’m pulling my hair out!! Feel sorry for others who have had needed a serious need for using this app. I could not even sign up! Every time I went to my email to look at the code needed to complete registration, then go back to apply code. The app has restarted!! 3 times this has happened. Please don’t waste your time with this..Version: 2.0.0.172
✓ No live support , trying for two daysThis Company has no idea how difficult for seniors like me , I have subscription for Ink but I can not use my printer , it does not take my password even I changed to a new password but in vain , try to call after getting the phone numbers from Google Search but those numbers do not work , tried tech support number it connected me to some live medic then again no vain , what kind of Company is this when you need help nobody is there to help . I even reply to their email to me but it did not go thru, sooner or later when I will be able to talk to somebody I will cancel my subscription and get rid off this printer and buy from different company . Adios!! HP Inc.Version: 1.0.6.125
✓ Total garbageDon’t waste your time. I think it’s just a way to get you email. All it does is open a virtual assistant which doesn’t work.Version: 1.0.6.125
✓ Doesn’t really DO anythingI like the idea of having an app where I can have all of my devices details. Some have specs shown, some don’t. I can get support from my account via the website. So, otherwise, it doesn’t really DO anything. Why do I need this app?.Version: 1.0.3.64
✓ UselessDoesn’t even recognise serial of their own printer, and servicing an HP printer isn’t an option, only Samsung ones. Give them time, they’re a small company with little known expertise.Version: 1.0.1
✓ HorribleHORRIBLE anything HP is just HORRIBLE.Version: 1.0.6.125
✓ DisgruntledI bought an HP envy from Curry’s two years ago, it worked ok for first year then started to play up loosing wi Fi signal , not connecting and so on, tried all the advice from various bodies still doesn’t work. Lost the receipt , Curry’s have no record of my purchase, giving up on it waste of £79 quid , never again will I buy an HP anything. It’s now going to the dump. Since bought a Cannon Pixma, works perfectly so far and much cheaper. Shame about all the land fill..Version: 2.2.0.210
✓ Enear62What A useless app ! Virtual spent time describing my issue just to get asked the same things over and over none which addressed my issue. So how do you troubleshoot? If I can’t get support for this product it will have to go back to place of purchase so I can exchange for another brand..Version: 1.0.3.64
✓ You have to create an account…To use the app. All I need is quick help with a printer problem. Asinine waste of time..Version: 2.2.0.210
✓ Requires you to sign in?Yet another deal breaker from the incompetents at HP..Version: 1.0.3.64
✓ 1 star cause I can’t give them 0 starsDownload this if you wanna talk to a robot..Version: 2.2.0.210
✓ GarbageEven the signup process doesn’t work!!!.Version: 2.2.0.210
✓ WARNING! This app is a SCAM!I downloaded this mistakenly thinking it was an official HP support app. They clearly want you to think that— it is designed to look so and nowhere does it state that they are not actually affiliated with HP. I sought their info about warranties, and was advised to message them. That automatically took me to FB messenger, where they “assisted” me and said they had arranged everything, but all they needed was my credit card info to hold as collateral in case I didn’t return my old printer. This obviously seemed suspicious, and I realized that they weren’t from HP at all. They are trying to steal your credit card information..Version: 1.0.4.102
✓ Not workingReally frustrating..Version: 1.0.3.64
✓ DO NOT USETHIS APP IS A COMPLETE SCAM USED TO TAKE YOUR INFORMATION. Scammed my debit card for over $2000. DO NOT USE.Version: 2.2.0.210
✓ Long registration process for zero helpDon’t bother installing this app. It takes a long time to register, which is mandatory, and o can guarantee it does not have the help you’re looking for, because it basically has nothing..Version: 2.1.0.187
✓ Trash was too kind….My HP experience today (May 10,2023)… …was worse than his. Surprisingly for me (I have spent thousands of bucks over the last 20 years) they were until a couple of years ago flawless ! They (and their service department) are terrible in 2023…and I am being as kind as I can. My last HP printer has been bought..Version: 2.2.0.210
✓ Circles and no answersThis has two basic options for support - troubleshoot a queued page that won’t print or clear and talk to a virtual agent. The virtual agent needs a lot of work. Keywords bring up irrelevant and overly broad topics. It channels you to purchase products. Unfortunately if one has purchased products and the problem persists then the only solution is to talk with snarky support. When they don’t provide a solution and one asks for support to either change the way they speak to you so the conversation can be productive or put someone on the line who will be helpful they angrily transfer one but for a charge of $19.99. I am in the market for a laptop. Guess which brand I will not be purchasing..Version: 1.0.3.64
✓ UselessDespite all the bad reviews I was desperate & I downloaded the app. I was hoping that they would have got their act together after receiving so many awful reviews. No such luck. Avoid this app as all it will do is waste your time, as of April 24th 2023.Version: 2.2.0.210
✓ Súper slowIf you take your product into HP headquarter in person would be faster.Version: 2.2.0.210
✓ Virtual assistant is definitely virtualUseless.Version: 1.0
✓ No way to link my HP account.I created my HP account using google, but the app has no way for me to login via google..Version: 2.2.0.210
✓ App doesn’t workCouldn’t log in so the app doesn’t work.Version: 1.0.3.64
✓ Outdated HP INK CARTRIDGESPrinter states HP Ink Cartridges I purchased are outdated and will not work in my OFFICEJET 6975 Printer. ?Planned Obsolescence? Not happy. Trying to force me to buy through their supply program? Printers are cheap. May shop for different brand. Any suggestions?.Version: 1.0.6.125
✓ HorribleOne an nasty app doesn’t help you at all I wanna take this printer back I can’t get any help with it I’m done.Version: 2.1.0.187
✓ Only works if warranty not expiredOnly works if warranty not expired.Version: 2.2.0.210
✓ Makes you mental don't use itMakes you mental don't use it.Version: 1.0.3.64
✓ Doesn’t workThe app will not allow me to add my hp printer. I added the serial number in but it won’t take the product number. Every time I add Officerjet pro it says it’s an invalid name.Version: 1.0.2.42
✓ DreadfulDon’t bother. After clucking “add a device” the screen goes grey and the app hangs.Version: 2.2.0.210
✓ HorribleHorrible costumer service.Version: 1.0.1
✓ No costumer support !Virtual assistance is non helpful ! But you can pay 15 dollars a month for actual costumer assistance. Also my printer requires apple 10.4 and it only goes to 10.36 so now I have pointless printer that can’t connect with Wi-Fi or a USB cable Never using HP for anything AGain.Version: 1.0.6.125
🙂 HP Support Assistant Positive Reviews
HP Support Assistant works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact HP Support Assistant.
⛔ HP Support Assistant Problems
