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Fuelco.com App Complaints & User Negative Comments 2024
Fuelco.com app received 26 complaints, negative comments and reviews by users. Have you ever had a bad experience using Fuelco.com? Can you share your negative thoughts about fuelco.com?
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Fuelco.com for Negative User Reviews
✓ ProblemProblems with the app every time I’m in the gas station.Version: 4.5.0
✓ App is wonky nowThis app used to work perfect. Never used to log me out and moved quickly and now all of a sudden every time I go there it takes forever to load I have to login again and I’m already home and when I looked, it says I’m still pumping..Version: 5.0.0
✓ Apple PayPlease add Apple Pay as a form of payment on the FuelCo app. It would make the lives of those of us that use Apple Pay the most much easier. Thanks!.Version: 4.16.0
✓ Horrible customer serviceNever had a problem with this app before & always saves money on gas. lately it has not been working at the pump or at the register and customer service has been horrible. do better! What a waste of time and energy and money!!!.Version: 4.5.0
✓ Mr.Although your gas is less expensive, you have blocked me out from making a purchase at your station. Now, I have to wait 24 hours to try to use your app again. This has happened before at your station. Why does it happen to me. I am using the correct pump # and the correct pin to access your pump and I get a message’Not authorized’ and because I keep trying, you lock me out. Please help me. This is happening too often. 😡.Version: 4.5.0
✓ Love the ideaI love the idea but in practice I have problems with the app 50% of the time which definitely could be improved on either I have to sign out and sign back in or it will let you get a little gas and then shut off we have to restart it shuts off restart it shuts off so definitely can be approved improved on but great idea and love the cheap gas.Version: 4.5.0
✓ The app that doesn’t appFirstly let’s start by recounting the automatic logouts and lack of password storage on the iPhone. Next let’s review the inability to use a debit card and get more than $1 worth of fuel. Lastly, credit cards linked to resolve said debit card issue are now removed from my account and… you guessed it… back to the default, non-functional debit card which magically stays connected to the app. Let’s hope the latest update works because the discounted fuel side works..Version: 5.0.0
✓ Good intentionsThey ran out of gas and i got locked out of my account!!.Version: 4.5.0
✓ OverchargedThey overcharged me at the Plus rate instead of Regular and no one on the app or their email responds. It’s not easy to add or change cards either. I do not recommend!.Version: 4.5.0
✓ Cheap gas discount? -$1 chargeSo they are giving you 10/20 cent discount per gallon but they’re charging $1 per use of card.Version: 4.5.0
✓ The new app is awfulThey changed the app and it no longer works. If you are a new customer and are just signing in, it is probably fine, but as a long time customer, being forced to reinstall the app and then having it not work - and wasting the time to jump through their hoops - this is nuts. I’ll pay the $0.16 difference up on North Broadway. Congrats FuelCo, you’ve lost a customer.Version: 5.0.0
✓ Price going upYou go couple blocks down he’s cheaper.Version: 4.5.0
✓ App does not work even with wifi fix it pleaseIt worked when I first downloaded it but now it doesn’t load up anything accurately, its not my phone trust me because every other app works fine including maps.Version: 4.5.0
✓ Problem with paymentProblem with payment charges incorrectly and never got reimbursed..Version: 4.5.0
✓ CustomerYour app is horrible. I signed into my account. It will NOT let me put in my credit card information. I called your customer helpline and no one could help me. I was told someone would call me back to help me but no one ever called me back. I called your help line twice. Very, very poor customer service and a very poor app. Why doesn’t FuelCo help people?.Version: 4.16.0
✓ A rip offI got the app to get a discount on gas, the app was a little hard to navigate but no too hard. We paid and got gas, but weren’t charged the price promised. I went up to the counter to ask if there was anything they could do about it and the lady said that next time we could get a discount, I decided that I’d rather spend the money on a drink instead of a future visit, so I chose a drink and went to the counter and asked if I could have a drink instead, but the lady said that she couldn’t because she wasn’t in control of the system. So in the end not only did I not get the discount advertised, spend half an hour at 9:00 when I should be getting home to my kids, but I wasn’t even able to get my drink..Version: 4.2.10
✓ App Is A PainI love everything about the place except the app has me jumping through hoops if I wasn’t there in two weeks. I skip it if I have to reset my password again. 🙄.Version: 5.0.0
✓ App is horribleOn a couple of occasions I have pulled into gas station and app has failed me . App states I have to create a new account , I have done this twice already. Once I got it straightened out app said I tried to many times and I must wait 24 hrs to use app..Version: 5.0.0
✓ Annoying to useThe app advertises that you get a discount however it doesn’t allow you to get more than $1 worth of gas! Claims that my bank is the reason why and they locked my account BUT I just woke with my bank and my account was fine! It’s the app not my bank!! Such a hassle Don’t waste your time! Go to another gas station!.Version: 4.16.0
✓ App is a ScamApp never works and is a waste of time to try to get you the discount..Version: 4.16.0
✓ Where do i start?This app worked fine before the update that changed the GUI and overall functionality. When it works its fine….but now this is the second time that the app has locked me out and I CAN NOT GET GAS FOR 24 hours due to be locked out of app. Nothing has changed on my end….I have 4 CCs on file and choose accordingly based on rewards…choose pump number when at station under “pay at pump”, and then i get error messages that it can not be processed…it says try again later…later being NOW, cause I meed gas…then after a certain amount of attempts it blocks you out….WHY?! My face id is attached to all transactions. Why would it block any transactions thereafter? Its my phone!! Please fix this trash app…also, customer service is useless..Version: 5.0.0
✓ Pump didn’t work! Could not get rare in store either.Clerk not supportive either!.Version: 4.5.0
✓ Buggy appThe app has poor user experience and there is no support..Version: 4.5.0
✓ Love the discountThe discount is worth it but the app is a mess. It has a hard time authorizing my pump and it’s frustrating..Version: 4.5.0
✓ Very difficultThe new app is a pain in the rear… Onerous Time- consuming I understand multi-factor authentication, but there are lots and lots of screens.Version: 5.0.0
✓ App annoying. Savings great!Why are they forcing me to provide my cell phone number to use their latest app now? Even my banks or credit cards don’t force me to do this. Are they going to spam me? Are they from China? The gas savings is great when you use the app, but the app itself is a pain to use. Every year I must delete the app and reload it for some strange reason. This time it was two allow me to change or add my new credit card. when I deleted my old credit card, there was no way to add one, so I had no credit card at all. When I enter my wrong ID or password, it gives no details of what the issue is. The settings for this app is hard to find on iPhone, since it has a strange and different name: V4… A great deal of trouble shooting to save a couple of cents in gas. The latest problem was with my Apple GPS off by half a mile, and I could not put my gas since I wasn’t “not at the station”. GPS location when driving with my map applications had no issues..Version: 5.0.0
🙂 Fuelco.com Positive Reviews
Fuelco.com works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Fuelco.com.
⛔ Fuelco.com Problems
