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Upwork for Clients App Complaints & User Negative Comments 2024
Upwork for Clients app received 147 complaints, negative comments and reviews by users. Have you ever had a bad experience using Upwork for Clients? Can you share your negative thoughts about upwork for clients?
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Upwork for Clients for Negative User Reviews
✓ Buggy message app compared to the previous versionReplying to messages messes up the scrolling..Version: 1.2.0
✓ Keeps crashingThis app is so frustrating. It keeps freezing when I’m trying to reply to messages. Very often it doesn’t send notifications reliably either. Please can you fix it? It’s a nightmare to use (I’m using iPhone 14 with latest iOS).Version: 1.43.0
✓ User appVery slow. Don’t like all the up work advertising when you waiting. I’m not very happy with the general direction UpWork is taking. Basically you are saying, I need to pay to use your platform, on top of the fees you already charge by way of commissions on engagements between workers/users. 2 star is generous..Version: 1.2.0
✓ Had bad experience with fake accountI was about to hire a phone app developer his location in Florida and he said his agency’s location in Pakistan and emirate we had a good chatting about the project and i shared almost everything with him than i said i live in Florida too not too far from orlando let’s meet up and discuss the project in person, He disappeared tried to text him no answer, Yeah fake account fake profile picture fake location even though has five stars and some earned money even the agency has five stars 100% job success Then i gave it try with another one says i live in orlando when I told him can we meet he disappeared too Be warned, there are so many fake accounts saying they are located in US but they are not, overseas baby, and Upwork only check phone number and that doesn’t enough because you can easily have fake number from all over the world,.Version: 1.6.0
✓ Not very intuitiveI can’t delete messages from my inbox or un-save freelancers. It makes for a messy experience when I’ve hired somebody..Version: 1.19.0
✓ Messages are super buggyKeyboard freezes. Have to reboot app just to send a message to a freelancer. Happens especially when deleting characters. So frustrating.Version: 1.43.0
✓ Really confusing work flowI work with a single freelancer that switched platform from fiver to upwork. Oh my god, this platform is so confusing and frustrating to work with. There are so many layers of forms and fields to fill out and proposals to send and to accept etc etc. you have to leave reviews for every single job and feedback for the site and it’s just tedious. I can never just see what’s being worked on and when it is complete to just close it and pay already. Also the amount of confirmation emails from posting the job and the freelancer accepting it is just swamping my inbox. So, if I have to spend more time filling out paperwork than it takes to do the job myself, then it’s just not worth it for me working with my guy..Version: 1.42.0
✓ DO NOT USE THIS APPI hired an employee from fiverr but couldnt pay him and i paid him through upwork however upwork takes payments over and over again without your knowledge, i realised this when one of my bills didnt go out, upwork does not message or email you to say your bill is due etc, believe do not use this app.Version: 1.16.0
✓ In 2021 it is still not ready for ipadMany of us use our ipads with a keyboard to get work done. So for the past several years, whenever I open up the Upwork Client, it shows a tiny little window that’s in portrait orientation. Given that I use the Magic Keyboard which forces a landscape orientation, this is useless unless I like to read sideways (which sometimes I do). I can go to the upwork site on the ipad, but what’s the point of the app, then? This sad state has been going on for years and upwork does nothing about it..Version: 1.34.0
✓ Kind of Frustrated with the processI feel like it has been frustrating for me to find a Hiree. I’ve sent over 30 invites with only 2 responses. Only 2 decline & the rest just no responses. I had to learn that we can only send a certain amount of invites for each project, but the representative said that we get a certain amount each day. Very low responses, feel like I’m going in circles looking for someone to work with. We cannot message potential Hiree’s which is taking forever to speak with them. The search bar doesn’t match exactly to what I type in..Version: 1.50.1
✓ Messaging is very badThe messaging feature in this app is extremely difficult and frustrating. When attempting to communicate with freelancers (which is the whole point of this app), the keyboard does not apply autocorrect in the way that it should. It defaults to turning autocorrect off, making it very difficult to message clients quickly and communicate clearly. Please allow autocorrect in messaging..Version: 1.55.0
✓ A bit better still lots to goGood to see an effort is being made to finally upgrade your previous app - specially when you have access to so much talent. Something I immediately noticed is that the previous app allowed for login integration with a password manager- now that’s gone when even Apple has introduced a simpler way of integrating this functionality. Additionally I don’t see a reason why to upgrade from the previous one..Version: 1.3.0
✓ App for tabletI really like the app until I try on tablet. Where the app for tablet?.Version: 1.16.1
✓ Validating location, work permit, etc is hardWhile it’s OK for various skills to be anywhere in the world, it’s important for employers to comply with local law. This means, they need to know if a person is in country X or Y; wether they have permit to work in certain locations that they claim to be located in; etc..Version: 1.50.0
✓ Garbage app: slow, buggy , problematicFirst issue with upwork is their bad habit to surveillance their customers . Second is that this app has always been slow and buggy but recently after garbage iOS 13 came out it crashes consistently and closes randomly.Version: 1.23.0
✓ Super slowSupper.Version: 1.4.0
✓ SlowSoooooooo slow compared to previous app Why change it????.Version: 1.2.0
✓ MimiI signed up to this platform a month ago to find an admin person for my company who is based in the UK. I have found great profiles,however, as soon as I engage in a conversation/interview with them, I realised all of the candidates lied about their location! They pretend they are based in the UK whereas they are in India, Philippine, Africa etc! Unfortunately this is not a reliable source to find someone decent in the country you are looking for..Version: 1.50.0
✓ Ok app but login a painWho, in these days, does not have facial recognition to open an app? Frustrating and prevents me logging in to look for resources or skills.Version: 1.33.0
✓ Can’t complete milestonesThis mobile app continues to be useless for productivity between me and my sellers. I click to either fund or approve a milestone and the screen stays blank. I’ve submitted support tickets for this and it took months (not days or weeks) to receive any update. The fix worked until the next update. I do most of my work from mobile and my recurring jobs are delayed because I can’t pay vendors from my phone, which costs my business money. Sadly, this is why my sellers eventually contact me outside of upwork :(.Version: 1.50.1
✓ App getting slower and loading issuesApp loading slower than before. Many a times fails to load and requires a reload. Previous version was better than this..Version: 1.2.0
✓ The chat isn’t greatIf I need to edit text the curser jumps all over the place. Was better before.Version: 1.3.0
✓ Messages not loadingSeems to be not working like is was before the update guys.Version: 1.2.0
✓ BugsSo many bugs in the new release - auto correct for messaging no longer working so you need to type every word with each letter - sending a message now takes 10 times longer incredibly stupid and frustrating obviously no QA AT ALL - FIX IT.Version: 1.55.0
✓ Currently unusableWas great but now currently unusable.Version: 1.54.0
✓ Bugs, bugs, bugsI hate this app! I miss the old one! I give three stars because I can easily keep in touch with my freelancers. I can talk with them anytime and that is all that matters. HOWEVER, the app has so many bugs, I get frustrated. 1. Full version vs message lite - I hate needing to go back and forth. I like to use the ‘search for file’ function and ‘quote message’ function but they are not available on the lite version. But the full version is hair-pulling slow. 2. Can’t blame autocorrect - Several times, what I typed was changed, letters chopped off. At first I thought it was my error or autocorrect, but no. The words were changed after I hit send. 3. Spacing - Sometimes I format my text with specific spacing, but the spacing is altered after I send. I will continue using this app because I like Upwork and need it. I truly hope that in time they will fix the bugs..Version: 1.3.0
✓ AppThe app works good but is not iPad friendly.Version: 1.4.0
✓ Upwork is a great platform but their app stinks!Why so when you have access to “The best freelancers in the world” does your app stink so much? It’s buggy, always breaks , notifications are unreliable.. Please do better..Version: 1.49.0
✓ Locked out to collect personal informationI have been a client for several years. One day, for absolutely no reason, my password stopped working. When I tried to use my email to reset my password, the site would not allow me to even attempt it. Customer service to deal with this issue was abhorrent and a series of automated pre-drafted messages that made a little sense and did not actually respond to the content of any of my messages directly. Instead, these automated forms insist that I must provide every single document that would provide them the most sensitive personal private information you can think of. All because they decided to lock me out for no reason. There does not seem to be any recourse, or any way to eventually get a response from a human being. Use this service at your own risk. I know I will not be..Version: 1.48.0
✓ The WeWork of Up(yours)workUp(yours)work has a great idea and many good freelancers I have used over years but now have changed due to financial problems selling souls to VCs trying to make unrealistic hockey stick ROI starting to rip off. I had several projects going always positive feedback by freelancers because I pay and tip. A proven bad freelancer was late and admitted had not started. I wrote forget job but he promised to get done 24 hours and since I was in timeline crunch agreed. But then filed false hours for work I could not even use! I hired and paid someone else bonus for quick job. I proved Freelancer was bad but Upwork did not care and wants their fee. I refused to pay so they locked my account damaging other ongoing jobs to extort fees! Upwork is unethical Wework over charging freelancers 20% and abusing clients like me and others. Now using competitor with much better results..Version: 1.23.0
✓ Can’t view or send messagesIt’s a shame because the messages never load..Version: 1.36.1
✓ Messaging Often Won’t LoadUsually use the app to check messages, but doesn’t load messages after clicking on them (left with a white-ish screen). This happens more often than not and is quite frustrating..Version: 1.36.1
✓ One problem is killing meOften when i shoot a video through Upwork, it fails to upload and my video is lost. So famn annoying that i have to reshoot it..Version: 1.43.0
✓ Unable to make accountI deleted my account from the freelancer upwork to make an account on this upwork to hire talent. However I cannot make a new account. Error says I have an account which I don’t. It was deleted now I cannot make a new account..Version: 1.45.0
✓ Upwork is okI’ve been using upwork when it was elance. They have made some upgrades but the main issue I have is they got rid of testing for qualification which is bad and just keep the uses review as rating. The testing was important because it ranked your freelancer in skills. I only use upwork for things that are not important because I can’t risk someone just having good reviews. With the skills test the freelancer rate is justified. And at least you give yourself a better shot at a successful job. UpworK “BRING SKILLS TEST RATING BACK!! “.Version: 1.23.0
✓ Poorly designed, confusing, glitchyI wish I could give 0 stars. The only thing worse than the app version is the desktop version. The website is in complete disarray (I thought it was just my laptop but tried it across multiple computers and alas) to the point where everything is overlapping, jumbled, and not clickable. The app is very confusing as well. It’s nearly impossible to figure out how to edit your profile, how to browse talent, and how to communicate with them. There is no customer service email and if you call… good luck ever getting connected to someone to speak with. You have to put a billing method just to send a message to a potential hire (very odd) and then once you do, the app is so finicky, it STILL won’t allow you to send a message. I never go out of my way to leave reviews… that’s how frustrated this app has made me. If you’re a music engineer/producer looking for work on Upwork or looking to hire one, I highly recommend SoundBetter instead..Version: 1.52.0
✓ If you get scammed they’ll look the other wayGot scammed for $1,500 Alerted support right away They had all the proofs Didn’t contact me until 33days later to tell me it was over 30 days and my money was gone They offer a refund I accepted. Guess how much they sent? $45. This company is a joke stay away they will let freelancers scam you and delete your feedback but let his feedback. Avoid upwork at all cost.Version: 1.31.1
✓ Keyword typing not workingYou need to fix keyboard in iOS for your Apple You can’t type on it. It’s so annoying.Version: 1.43.0
✓ Rip offNever got refunded.Version: 1.53.2
✓ Spinning wheelUpdated the app to the latest version (Jan 23) and can no longer log in. Just get the spinning wheel of death forever :-(.Version: 1.49.0
✓ UselessMessages shown as sent are not delivered and also disappeared completely..Version: 1.6.0
✓ Messaging does not workMessaging most often does not work. Very buggy and frustrating to use..Version: 1.44.0
✓ Full of ScammersI lost $16k Canadian using Upwork developers and my startup may fail because of I chose to use this platform. When you’re starting out on a budget it’s hard to source stuff but in hindsight if I had just gone with the more expensive developers I might have gotten something useful. As it is I wouldn’t recommend Upwork to my worst enemy. There is no buyer protection whatsoever, once you’ve been ripped off all that happens is the developer is allowed to humiliate and threaten you in a private chat. When I fired the developers they threatened to contact my employer and say all sorts of untruths and Upwork did nothing. Those developers are still there waiting to scam you!.Version: 1.35.1
✓ Zero startTheir “talent” lie about where in the world they reside to commit tax fraud, and their support is terrible. “Talent” don’t finish tasks but charge you for them. Single worst company I have ever experienced..Version: 1.20.0
✓ Such a Waste of time!I just created an account on Upwork because I needed professional help to create some contents on KDP and an hour afterwards my account was blocked and I received an email telling me I violated some terms of policies. An unsubstantiated and deeply annoying accusation for no reason. If this is how poorly you treat potential paying customers you need to go back to the drawing board on customer service. Such a waste of time. I'm sorry there's no zero star cause that's what my experience with Upwork deserves. 👎🏼.Version: 1.53.2
✓ Miss the old appSince I’ve downloaded the new app my workflow has not been the same. So many bugs and issues, it’s really hurting my business. The last few days I stopped getting notifications while no settings have been changed. Every touch takes a while to load. I wish they’d never changed away from the old app. Lately the bugs have been so bad. Some conversation load properly other don’t load at all. I’ve heard the same from friends using the app..Version: 1.29.0
✓ Scam artist FreelancerI found a Freelancer on Upwork that is listed on Fiverr. He had his rates set for a project on here that we’re $600 less then Fiverr. So naturally I booked him through here. He has done some projects on here, but nothing like the amount on Fiverr. I paid for the Advance package and all. However, he has never submitted any work before or after the deadline. I’ve messaged him many times, but he gives me the runaround telling me he will send my finished work the next day. I’m wanting all my designs, so I can proceed with my new business but this goose forgot to change his rates here to reflect that of Fiverr and is now refusing to do the work. What I get penalised because he can’t be bothered to stay on top of his sites he is listed on? He is also listed on another site called Clipping path creative and his rates are also different for the work listed on Fiverr and here. To bad mate you set your rates not I the consumer and as people shop around for a better deal you decide you’re going to stuff them around because you want me to cancel this project and go through Fiverr. I spoke with this person on Fiverr asking questions in regards to his work. And as soon as I paid on Upwork he messaged me on Fiverr and not here in regards to my job. Fiverr wouldn’t let me book him. So I found another way. Would never use Upwork again or this Freelancer. Should keep your rates the same buddy instead of refusing work because you can’t be bothered keeping on top of things..Version: 1.53.2
✓ Loading time!For an outsourcing company, you would expect the messaging to be quick. Outsource it! Loading speed for your app is disappointing! Outsource it! It’s like going to going to a fast food restaurant and getting slow service. Do think that is okay? Outsource it!.Version: 1.47.0
✓ You broke itNew ‘client’ app is so slow it’s unusable. I can see I have new messages but when I go to read them it just hangs..Version: 1.3.0
✓ Please bug fix the messaging featureI need to keep refreshing to load a new message, previously sent messages appear as drafts, multiple windows open up with the same chat, and push notifications are unreliable. It’s also a bit confusing calling this app ‘Client’. Hope that is helpful!.Version: 1.36.1
✓ SlowSlow. Just too slow. The website is better; this app is totally pointless..Version: 1.49.0
✓ Used to excellent, this version is brokenNo notifications. No badges. No alerts. No updates in app (have to manually refresh every page/conversation). Clunky and very slow. Worked fine for years, after latest update I've had to revert to WhatsApp to keep in contact with people..Version: 1.36.1
✓ App doesn’t work for messagesDon’t bother with the app, useless. Upwork is getting very greedy, but sadly incompetent. Won’t allow clients to speak with the freelancer in the negotiation/validation phase and make freelancers use Upwork-Calling. Sadly, their phone and screen share is a joke, not only is the call not clear causing frustration on both sides, it drops out unexpectedly, frustrating both parties further. If they are going to mandate the use of their systems at least make them work!.Version: 1.24.1
✓ CrashesThe app has been relatively good for a while, crashes every here and there but a simple refresh fixes it. However, the past few days I will go to the app and it will show me as logged out. Have to log back in again and all, dont go on the app for 30 mins, go back to check the app, and I’m logged out again. Incredibly frustrating..Version: 1.16.1
✓ Just avoid.Most freelancers on this site is learning a trade. Just avoid. ‘Vetted’ just don’t believe it. And your going to pay even if someone is learning on the job. Ongoing horrible experience I’m back with Fivver..Version: 1.43.0
✓ Great when it wants to beI have been with Upwork since they were still called Elance. When I found out about the app. I was initially excited. The first version left much to be desired. Then this one came out, and it worked out pretty well... But now, I don’t know what’s going on! Every time I try to view my job post or messages, it either takes forever or doesn’t load at all. I have restarted my device, closed the app multiple times, and refreshed to no avail. I find that it decides when it’s going to load or not and I’m always surprised when it does. Sometimes I can’t even send messages. This is all on my iPad. Don’t get me started on using it on mobile. Even slower....complete garbage at times. I end up having to go to the website. This is is killing my productivity on the go. I really want this app to be great consistently. Please Upwork...correct this issue. As a client and freelancer from the platform that literally pays money to the platform, set aside capital to fix this issue. There is really no excuse..Version: 1.8.0
✓ Bad UXLaggy, logs me out all the time, lots of UI bugs. Chat is barely usable..Version: 1.55.2
✓ Messenger works okMainly use it to communicate with workers on the go. The messages only update irregularly and are a bit buggy compared to other messaging apps like WhatsApp etc..Version: 1.45.0
✓ It’s not practicalIt’s one of the worst apps I’ve ever worked with, poor support, you can not withdraw your money from your client account. Not respecting their contract, I was working with a freelancer and he failed to do the job on time(he was supposed to do it in 20 days max and he did it in 30 days). The Upwork support paid him half of the payment which I was not ok with!! Do not install this app it's just not worth it..Version: 1.49.0
✓ IdiotsHitler is the ceo there probably.Version: 1.23.0
✓ Message doesn’t workThe message doesn’t work for 95% of time . I got the notifications but can’t see the messages. It’s in loading forever. Kill and restart the app don’t solve..Version: 1.29.0
✓ TerribleRidiculously slow. Pointless having the app - I’d rather keep Upwork open on my laptop all day than receive notifications hours later on my phone..Version: 1.6.0
✓ Freelancer feedbackHow did the freelancer find out about my feedback?? Before giving a feedback it said that it is anonymous. I gave a 4.3/5 overall rating and just after that I receive a message asking why I gave such a bad score. What is the point of the feedback then? It means that all ratings are biased because the customers feel uncomfortable to give a bad review..Version: 1.49.0
✓ Another Ugly iPad AppService and website are great, but this app is a toy. Just deleted from my 10” iPad Pro..Version: 1.49.0
✓ Do not use upwork, it’s a stupid appThe worst app I’ve ever used. They can’t explain why they closing your account..Version: 1.55.0
✓ Worst appHonestly, so many issues and bugs. I have no idea how this app has 4 stars. It’s almost unusable, especially the messaging service..Version: 1.43.0
✓ Always had connection problemsThis app always has connection problems and rarely sends new message notifications. If in the unusual case it does then when you go to the app it doesn’t load the message anyway and says waiting for connection. Useless!.Version: 1.9.3
✓ Poor Hosting AvailablityI have tried using this app over many years and it just doesn’t improve! Still unable to load screens and can’t pay a freelancer on the go.Version: 1.35.2
✓ Actually have no other way to contact UpWorkActually love the app but just giving this 1 star so someone reads it. Will revert to 5 once fixed When I post a job, I go to filter by location and click search, the location filter doesn’t get applied to my search. Can someone fix this please?.Version: 1.49.0
✓ Chat is buggyThe chat has lots of issues and needs lots of improvements.Version: 1.2.0
✓ Theft of my Life SavingsThis site seems to be full of scammers!!!!.Version: 1.50.1
✓ Keeps crashing.Keeps crashing..Version: 1.6.0
✓ No password integration?Why is this app lacking password integration on iOS? This is a standard feature of nearly every app today. But there’s no ability to access iOS saved user ID’s in this app, and I keep finding myself installing it and then deleting it when I don’t remember this. Without password and user ID integration with iOS so you can use your saved passwords this app is not worth the trouble for me to login and I’ll stick with the desktop..Version: 1.29.0
✓ Always wanting passwordSo annoying. Most times I try to use the App it demands password and won’t use the usual Face recognition. As I don’t carry the list of passwords around with me, I generally can’t us the App on the go. Pretty much useless..Version: 1.8.0
✓ The new updated app doesn’t open upI’ve been trying to access upwork bia app on my phone and it is not opening up!.Version: 1.47.0
✓ Not iPad?Not optimized for iPad, just iPhone? Thumbs down!.Version: 1.9.3
✓ Why so many bugsLmao buggy app.Version: 1.38.0
✓ Needs an IPAD app badlyOverall upwork is great, but the fact that there is no ipad app is really hurting my ability to use the software. Sadly there are other competitors that have better ipad user interfaces which are quickly catching my attention..Version: 1.24.1
✓ The old app is 100% betterThis is huge step backwards. Can’t even save images to phone anymore.Version: 1.3.0
✓ Messages don’t loadThis is ridiculous. Ever since the latest update it’s impossible to read and respond to messages. This is the core functionality required to run a project especially on a mobile device. This has to be fixed! I cannot run back to a computer just to be able to respond to an urgent question. Projects are stalling and not progressing as a result! If any function should work flawlessly on a mobile device it should be messages! Everything else you’d probable do on a larger screen for the most part! Messaging cannot just fail on you!.Version: 1.24.1
✓ Arbitrary suspension of legitimate new accountI created an account and posted my first task. First proposals came in and nothing else was done on the account. Upon downloading the app and entering my account through the app; the account gets suspended with no explanation and an email sent says no explanation will be given and reactivation is impossible. No appeal. No due process. Arbitrary, unreliable, capricious, and unprofessional. Don’t waste your time starting on Upwork as they will arbitrarily use their kill switch on you even if you act ethically and they will do so without explanation and without assuming accountability on their behalf. I am glad this happened right at the start and not when I started working with a freelancer, that would be worse. I don’t trust Upwork; will use Fiverr and other competitors..Version: 1.16.1
✓ Unreliable comms platformIt seems the key feature for this app is to communicate however the app can not seem to reliably open to enable messaging..Version: 1.6.0
✓ Lacking ipad compatabilityIf you search the web, it says compatible with an ipad, however it’s simply an iphone size image swimming in black background that is stuck on portrait mode. that is far from compatible in my opinion.Version: 1.23.0
✓ Got scammedI got completely scammed from an unprofessional freelancer & I still had to pay for the job! Customer Service said they don’t look the facts just trying to find an agreement. Would not recommend. I think Fivver is better..Version: 1.43.0
✓ Good talent. Horrible customer service.Last night my company credit card was hacked. I immediately got a replacement and tried to pay my bill. But the account shows as suspended, even with the new card. And the only “customer service” is a poorly configured chatbot that tells me to wait 48-72 hours. Meanwhile work is at a standstill and I will be very offended if my freelancer is not paid on time. Once this project is closed out, my organization is closing its account with Upwork. Doing business with the company is beyond irritating..Version: 1.52.0
✓ Messages typing bugThis is most broken version of app. Messages has bug. It doesn't allow to type smoothly and do not take space and autocorrect. Sometimes it deletes the word that was typed when you select autocorrect..Version: 1.36.1
✓ The App just keeps getting worse and worseI am writing this as a 15+ year Upwork client user… The service has been a godsend to my business and love the professional relationships I’ve made through the platform. That said, the Upwork app has always been clunky in UI and you eat. My friends and I joke about how it is the Blackberry of the apps. When I thought it couldn’t get any worse, they recently pushed out updates that have made it nearly impossible to communicate in the Messages app. The auto correct will not work, and the typing environment does not support anything in the iOS system. Also, for whatever reason, the app will still not let you delete an archive conversations… It’s so weird that this is a publicly funded company that can’t seem to get basic app functionality that’s been around for over two decades to work. You’re better than this, Upwork..Version: 1.55.0
✓ What a messRefreshes the 2FA page prematurely every time I put the app in the background and then bring it to the foreground again - which means I can’t actually add the 2FA code to login to my account 🤦♂️.Version: 1.46.0
✓ The Slowest App I have ever had to useUpwork should really recruit some of it’s members to recode this app. I curse every single time i want to use the app. You get the notifications then you open the app it just progress spins and spins for about 2 minutes. So I click the buttons to try to get to any populated screen. No update has improved making the app useful. Never-mind user friendly Upwork needs to get the app to simply “useful” first. Good UI design, but it’s absolute trash usability. The high star reviews doesn't make sense at all..Version: 1.14.0
✓ Latest update sends notifications several hours laterNew update sends notifications of messages several hours after they’ve actually been received (and read).Version: 1.7.0
✓ Very buggyApp is very buggy, won’t respond to tabs on the screen, it’s very slow when you have to reload it all of the time to get a fresh view to get it to do anything and now I’m at a loss for posting a job and can’t complete the job posting because it won’t respond to any of my taps, I have restarted it several times and refreshed it several times, I wish you guys would build a need of iOS app, cross platform just isn’t going to get it for this type of functionality.Version: 1.23.0
✓ IPad Version Needed UrgentlyCurrently I’m trying to use the app on my iPad and for month things like messages & job proposals just won’t load white screen every time. It’s so buggy. Please fix or bring out iPad version.Version: 1.47.0
✓ Zero Explanation for Account DeactivationMy account was closed with no explanation within minutes of me setting it up. I’m not aware of anything I did wrong. Here’s the email they sent. This is poor communication and poor practice to permanently disable someone’s account with out explaining anything. I wouldn’t use this service if they reopened my account and would encourage others to use Fiverr or some other service. How can you trust an app or company that operates by sending emails like this?: “I have reviewed all aspects of your account, and unfortunately, you are violating Upwork's Terms of Service. I regret to inform you that based on that review, it has been determined that your account will not be restored. The Terms of Service violation(s) in question lead to this final decision. Please be advised that we may not respond to further requests regarding this issue. Thank you for your understanding. Regards, Nelly Upwork Trust & Safety“.Version: 1.29.0
✓ Worse than the old oneAn update - initial messages do not work on iOS with a recent iPhone. I need to use the safari browser to send the first message to a potential freelancer….Version: 1.44.0
✓ Soooo slowWhy is the site and the app so sloooooow? It takes a few seconds to go from one screen to another. Chats sometimes don't even show up requiring me to reload the page on the website or to go back and forth on the mobile app..Version: 1.33.0
✓ BewareI warn you against dealing with this site. All who work here are scammers. I lost $3100 today. Beware..Version: 1.44.0
✓ Fix the Message part of the AppMessages don’t load so you can’t respond to your freelancers. You can only see and respond to messages on the desktop. Gotta fix this ASAP!.Version: 1.29.0
✓ UpWork is a great business modelBut, somewhere between UX and functionality this app falls apart. I have never used an app with such consistently glitching features. Serious, fire your entire team and start again. So many times this app has glitched in the last year. I wish there was a decent competitor. Because I would dump this service in a heartbeat..Version: 1.20.0
✓ Great App, Terrible Load SpeedsI love upwork. I love that I can freelance on the platform, and that I can hire others. It’s a beautiful system. But the App takes FOREVER to load anything, and it’s maddening..Version: 1.4.0
✓ BewareUpwork is horrid. 90% of the “talent” is scammers who say anything to get you to hire them. Support is worthless and mostly if not exclusively offshore. The company does nothing about bad actors, no matter of obvious the scammers are. As long as they’re getting their cut, the scammers can stay. They have little to no protection for clients, but freelancers are put on a pedestal and protected. Look at the reviews and sort by most recent, most are negative. They clearly post fake positive reviews to keep their score high. I’ll never use their services again. Shameful company..Version: 1.53.2
✓ App is slowThe app is very slow and clunky. I prefer to use their website. I think the app is just wrapper on their website and needs to be built natively..Version: 1.22.0
✓ Needs improvementFor a big company like Upwork, this app is embarrassingly bad from a UX point of view. Please consider your customers and take the time to review. There are so many holes..Version: 1.45.0
✓ The app stopped working on the iPhone 12 Pro Max a while ago and still no sign of it to be workingThe app stopped working a while ago. It won’t load on mobile phone - iPhone 12 Pro Max. Very disappointed..Version: 1.45.0
✓ Terrible AppImpossible to navigate, makes no sense at all, possibly the worst user experience ever. Unbelievable.Version: 1.53.2
✓ New Messaging Update Is AwfulIn the past week, Upwork have updated their mobile app and the messaging function is terrible. It does not allow auto-correction of spelling, the typing is laggy and cannot do simple things like double pressing ‘space bar’ to insert a full-stop. It is so difficult on Upwork’s own website to provide simple feedback, without having to “Search an Article” or “Chat to Support”. So much time is wasted time finding a way to resolve an issue instead of being able to simply ‘make a suggestion’ or ‘leave a review’ like here on the App Store..Version: 1.55.0
✓ One starOn my iPhone 90% of the time it says that it failed to load messages due to timeout. It’s terrible app..Version: 1.36.0
✓ Didn’t do anything, I got scammedThe support might have been somewhat responsive, only reason I didn’t give the lowest score. I paid a freelancer and he just… didn’t release any work. I asked them to investigate and they ignored the request & said “We can send you $50 as a courtesy,” and I had to press for them to say “We’ll have our team investigate but we can’t tell you the results”… for privacy reasons?? Great way to avoid investigating by telling me I won’t know any results. What a joke. I’ll delete this once I get an update that the freelancer got banned. Please report and never work with Mustapha Progress..Version: 1.55.1
✓ Upwork should hire some freelancers to fix the buggy appNot even loading. This is a joke.Version: 1.45.0
✓ Horrible app. Always crashes.Poorly built..Version: 1.6.0
✓ Lost my entire messageI was inviting a freelancer to work, and I wrote out a huge message about the project. Then when I pressed next to invite to job, it just reverted back to the default message and it’s all gone. All my effort was wasted.Version: 1.52.0
✓ This is a complete fraudulent site.You normally would assume they would protect clients. They won’t. They try to make freelancers look good so you will hire them so upwork can charge a fee. I had a horrible experience with one freelancer. I spent more than an hour, using up all 5,000 characters to explain what happened. I was objective and everything I said can be backed up by the chats. It didn’t matter. Turns out freelancers can remove bad reviews. LOL. Can you believe upwork give them such an option? It doesn’t even require any audit. Freelancers can just do a few clicks and it’s done. He is still top rated with all positive reviews. My comment was marked “this review has been removed”. They do not even say by freelancer. It reads like I used cursing words so my comment was deleted. Again, freelancers are like their products. They try everything to make them look good while in reality they want you to hire them to make more money. Fraudulent website it is..Version: 1.8.0
✓ Messy AppIt’s seems to be impossible to sign up with gmail and the app keeps jumping to log in when I haven’t even signed up yet. And when I try signing in it tells me that the email doesn’t exist. There should be an option to have multiple accounts for personal work and business and be able to switch between them..Version: 1.39.0
✓ Doesn’t even openApp shows blank white screen and nothing else .. ??.Version: 1.50.0
✓ STILL no dark modeAfter years of asking for a dark mode, you’ve still yet to provide it. What is an incredibly simple thing to do that significantly benefits your users’ health and ability to actually use the app, is still low down on your priorities it seems. Have you tried using your own app? The amount of blinding white is insane. Every app on my phone has a dark mode and is calm on my eyes, except for your app. Your website is the same, but fortunately someone else made a script to turn your website into an unofficial dark version, though I have to save the URL of your old version of chat due to your new version of chat being 1) Useless with a tiny little chat box on a huge screen that no longer expands which is unusable for real work, and 2) Breaks the dark mode script. I’m simply uninstalling and using Upwork less now, had enough. All you need to do is use your own website and app and THINK from OUR perspective. Add dark mode to the app and website and fix your new website chat’s tiny useless chat box, and I’ll start using Upwork again..Version: 1.45.0
✓ Normally very goodHaving lots of issues recently loading up messenger pages and paying milestones on the app. Previously 5/5 stars. When this gets fixed, will go back to 5/5 stars..Version: 1.50.0
✓ They removed the best featureRecently, the best feature of the app, quoting, was removed. As a client being able to quote what I said or what the freelancer said and response specifically to that helps a lot to remove confusion and this was one of the features that I absolutely loved. However, now it’s gone. I don’t know why you would remove such a great feature but it definitely has me exploring other platforms. please add this feature back in..Version: 1.55.3
✓ MehNo dark mode Messages are hit and miss No iPad app Login issues Maybe hire a freelancer to make you a proper app.Version: 1.55.0
✓ Buggy appThe last few updates of the app are unstable on iOS. When you click on a message it takes you to the message then flickers and goes back to the list of messages..Version: 1.46.0
✓ Messages never loadReally frustrating.Version: 1.9.3
✓ No protection from fraudI hired a freelancer who ripped me off 8k. Upwork basically told me they don’t enforce contracts or would even allow me to write a 1 star review on the company. They basically said I’m on my own. Use fiver! Way better.Version: 1.42.0
✓ Horror of an updateNot entirely sure what the recent updates have tried to achieve but whatever the aim was, these must be hugely outweighed by the fact the app is now so incredibly slow and clunky that it’s almost unusable. I worked in IT for many years. Testing, testing and more testing was so important. Not sure any testing has been done on these updates..Version: 1.5.0
✓ Messages not connecting.Imagine after paying a freelancer to complete a project in four days and up work messaging stops working.The freelancer is it sending messages but I cannot load messages or send on my end. This is absolutely ridiculous and I think I need to be refunded for the project I paid since I cannot contact the freelancer..Version: 1.33.0
✓ ConfusedOld app was great. New app... i constantly need to close and reopen to get the latest messages... how can a freelancer platform struggles with basic app functionalities? I m a bit lost here.Version: 1.6.0
✓ Messaging won’t show new messages from freelancerI need messaging to show new messages from freelancer. And I would like to be able to delete messages and I can’t.Version: 1.29.0
✓ Hire a good developer from Upwork for yourself too pleaseThe client app works so bad, you can’t check the proposals, or pay the milestones through the app anymore. They increase the fees but can’t maintain the app..Version: 1.47.0
✓ Messenger feature stopped workingRecently the messenger feature has stopped working. Remains in the preload stage indefinitely. I am no longer able to communicate with my contractor. The help feature is not solving the issue either..Version: 1.29.0
✓ AppallingHoly mother of cod, this app is an absolute disaster. I cannot believe it has this many positive reviews. This app is nothing but a buggy trash. When I try to upload an image it takes a century for it to download, when I try to respond to my contractors messages, it doesn’t include previews of the image they sent, when I tap on notifications for my message they literally never load. I have to kill the app and open the app organically so what you need to do is fire you’re pathetic, talentless engineers, and hire people with a real skilled know how to build an app because it has frankly pathetic embarrassing..Version: 1.47.0
✓ App is very slow and always freezesNever can have a seamless experience in the app and I have to revert to desktop/internet. Very poor performing app.Version: 1.23.0
✓ Can’t even fix simple bugI can’t access the weekly timesheet and summary although I am the sole owner of the account. I also had charges without specifying which freelancers it come from. Listed on the NASDAQ and high paid engineers can’t do simple tasks. Shame. Moving to Toptal..Version: 1.41.0
✓ Functionality issuesSo so. Has glitches and not easy to navigate and organize conversations and messages. Delay between app and desktop versions..Version: 1.34.0
✓ Too many bugsVerging on useless.Version: 1.8.0
✓ So slowSurely you’d think they could find a freelance app specialist or two to optimise this app. SO FRUSTRATING!.Version: 1.5.0
✓ Glitchy appApp is very glitchy unable to send messages.always saying failed to connect time out!.Version: 1.36.1
✓ Complete rubbishMy messages don’t load and it takes ages to load anything else.Version: 1.3.0
✓ Messages don’t work on app please fixPlease fix above.Version: 1.30.0
✓ No iPad app…Surely there’s someone on Upwork who can make you a real iPad app? Mobile app is a little wonky with conversations. If you’re in a conversation and get a notification when they write to you, then a modal appears above your conversation, with the same conversation. And then it’s the small iPhone GUI. Just odd that the design and programming is so bad when they brag about their network of freelancers..Version: 1.47.0
✓ Can’t use freelancer and client app?! *sigh*I can’t stay logged into both the client and freelancer apps at the same time. When I log into the freelancer app, it logs me into my freelancer account on the client app too. When I open the client app, it makes me re-login, and then logs me in as a client on the freelancer app too. Seriously, what is the point in forcing me off of the old app (where I could use both accounts at the same time) into a new app that reduces functionality? Massive inconvenience..Version: 1.5.0
✓ Messaging doesn’t work as expectedFor a company that has thousands of developers available to them, this should be an embarrassment. Upwork insists that you use their messaging service to not violate their TOS, but it’s not a viable tool. The main reason is that Messaging notifications don’t arrive if you happen to leave them on on your computer. It must be marking them as read immediately and never delivering on mobile. Absolutely unacceptable..Version: 1.50.1
✓ Useful but too many bugsApp (specially message section) stops working from time to time. I have either to delete and download again or to restart my cellphone..Version: 1.9.3
✓ Very buggy, can’t use the app at allConstantly receiver ‘Rooms could not update’ error which leaves me unable to receive any new messages.Version: 1.54.0
✓ Unable to click send button in chatUnable to click send button in chat Very inefficient testing team. They definitely need some coffees.Version: 1.3.0
✓ DO NOT USE UPWORKKeeping it simple, you want a great Logo for a good price head to Fivver. They will actually get you a great design, what I can tell from the Upwork design free lancer community based off a freelancer I worked with (Stephen John Tierney-this man had a 94% success rate like how) they are inconsistent, unresponsive, and just lacking the ability to create good renderings of desired design. Save yourself money and time and just take your work elsewhere. I’ll make it simple, Upwork is serving McDonald’s level meals and charging gourmet prices. Now this is in regard to DESIGN freelancers not the other areas of Upwork which I wouldn’t know. These aren’t real designers, just people that know how to work Photoshop trying to earn some extra income and they are more than happy to give you mediocre work in the process. Do yourself a favor, do your brand a favor and do not use Upwork..Version: 1.29.0
✓ Terrible experienceI was able to engage with Upwork for one week. The talent aren’t always honest, however, after spending an all nighter I was able to find a professional that matched my project. This freelancer and I hit the ground running. Quickly establishing relationships with my partners, engaging in long term events, etc. Then I was suspended without any notice or justification, locked out of my dashboard. I called customer service, who has no information for me at all other than promising an email will arrive in 24hrs with more details. The email arrived that only confirmed that yes my account is suspended. I called again and replied to the email, 36hrs post suspension. I wanted to confirm that my freelancer would get paid for work done as well. This was a work stoppage, destroyed developing relationships that were vital. At the very least a category or general area of what was violated would allow me to look back. I pride myself on integrity and was under the impression that I was proceeding correctly. I assume the appropriate guardrails and notices weren’t available for whatever in the world I’ve done wrong. Just an absolute terrible and embarrassing experience. Thanks for nothing upwork and will keep demanding a reason for this action..Version: 1.43.0
✓ Chat is unreliable.Lots of bugs.Version: 1.43.0
✓ It’s called Client????I used to have an app called ‘Upwork’ on my iPad. A short name that unambiguously identifies the upwork application. Now I have a new app because upwork said I had to install the new one. It’s called ‘Client’. What is that supposed to mean? Client could mean anything. It’s a big deal because when I want to run an app on my phone or iPad I usually just use search to find the app I want to run instead of flipping through screenfulls of icons. Now I have to remember that Client means Upwork. It’s sloppy and annoying..Version: 1.2.0
✓ Sub-par, despite its capable developerWhile it feels like a winner at start, after actual routine use it becomes surprising how clunky this app is, given it comes from a company that has the biggest pool of sourced app development talent at its fingertips. Has senior Upwork management even tested this? Long loading times of screens, Messages ‘Lite’ not only still slow but doesn’t refresh when you’ve already seen new messages and keeps red notifications, no obvious way to copy a profile link of a freelancer to share it with someone, and other obfuscations. It feels like Upwork I.T. didn’t want to open any systems up for engineering the back-end of it for performance, and UX/UI was rushed through as an MVP mock-up instead of being SLC (Simple, Lovable, Complete). When the result is a bolted-on maimed shadow of the website, instead of an experience truly ported for mobile, one wonders why not just use the website from a browser..Version: 1.4.0
✓ BlahThe desktop version isn’t an issue. The app is a different story though. It’s very clunky and vey inefficient. A lot of screen pauses and loading freezes. Sometimes an error message comes up when you try to view peoples profiles on the app, so you have to use your browser to access peoples profiles instead. Can’t use some of the contract functions on the app either because it just doesn’t respond. Hopefully they hire much better people to upgrade the app to where it actually functions properly. Smh.Version: 1.50.0
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