Reframe: Drink Less & Thrive Negative Reviews

Reframe: Drink Less & Thrive App Complaints & User Negative Comments 2024

Reframe: Drink Less & Thrive app received 30 complaints, negative comments and reviews by users. Have you ever had a bad experience using Reframe: Drink Less & Thrive? Can you share your negative thoughts about reframe: drink less & thrive?

Reframe: Drink Less & Thrive for Negative User Reviews

✓ Something this important should not have bugsIt is a great concept and the execution is fine, but I decided not to continue my premium trial as my app would not track my start days, update my daily tasks, or allow my to create a forum profile. I really relied on this app for a few weeks, but times that I needed it most often were when the bugs would start. Updated and redownloaded multiple times still with freezing pages and unusable “daily lessons” that would never load. I usually do not care about a few bugs but a resource that is based on such an intense and time-sensitive addiction should be completely functional and frankly it is really irresponsible to compromise people’s well-being through simple bugs.. I know this app is not meant to be a total support system, but the inconsistency of its features is wild. Wish I could have had a better experience. Not going to start relying on an app that I don’t know if it will load or not when I need it..BraequigVersion: 3.5.313

✓ ReframeIntention is good but costs more than my drinking habits.Rayver99Version: 3.5.71

✓ For millenials who want to cut down.If you’re over say 30 I’d say that a lot of what is on the app isn’t relevant. There are good bits and daily tasks can be great. Bit frustrating when a topic is completely irrelevant to me. Also podcast is to be fair, pants. Unless you’re a girl in your early 20’s, American and went to college. You also may want to label yourself as a business woman, singer, song writer entrepreneur and also working as a waitress. Totally irrelevant to most people as you can’t empathise with the host/guests. There are better free podcasts out there. I’ve paid up front for it now so I’m stuck with it. Have spoken to their support about my issues but just got a response pointing out other small parts of the app which may work better for me. When I pay for a service like this, I like to get my money’s worth!.JamespetersVersion: 3.5.66

✓ Reframe not loading or refreshingUnfortunately this app is having issues with loading and refreshing that create frustration and limited functionality.BillaweVersion: 3.5.302

✓ Creepy price structureJust be upfront.Daweski!Version: 3.5.147

✓ Like a virusI can’t delete the app after downloading for the trial which I did today. The content is disappointing and I don’t want to subscribe. The app does not appear in my subscriptions or iTunes as website states. ‘Easy to delete’ no it absolutely isn’t. When I contacted support I got a bot, who sent me to a page where I could, wait for it, add my ccard details and subscribe for $66 a month (I can’t make this up) so that someone could assist me with my ‘iTunes issue’ THE ISSUE IS THE APP. Let me delete it. Why can’t I remove it?.Crapwatch.Version: 3.5.151

✓ FrustratingPromising help and then hiding fees within the app is discouraging and reminds me why getting help is so hard. I was excited to chat with a professional and was fine to pay the monthly fee. But after filling out my info and being vulnerable about what I needed help with, to find that chatting with someone costs and extra $99/month left me feeling helpless. Poor practice for a mental health app..899376838$4Version: 3.5.44

✓ Problem with download / no contentI’ve tried to download this app 3x, iPhone 12. each time nothing but blank white screen when opening the app. Latest iOS, full wifi . Pretty decent difficult to accept a subscription after white nothingness. Not willing to accept nothing..ClifordoVersion: 3.5.310

✓ Snarky Customer ServiceI sent my trial cancel request on day 7 of the free 7 day trial. However, they already processed the charge for annual renewal of nearly $130. When I contacted them for help processing a refund as the annual renewal fee was more than I could pay at that time, they couldn’t find my subscription. Then central Texas had the ice storm which delayed me from following up with them for a week or two. When I did, I forgot where we last left it. However, they reminded me they’ve already helped me and sent screenshots to prove it. Each email from them after that was to continue to tell me they already told me how to request a refund through the apple App Store with more screenshots to prove it. For a company whose goal is to help people overcome their bad alcohol habits which is something I wholeheartedly support and view as a higher calling, they really don’t display the ability to serve others (aka customer service). Not once did they open the door for me to change my mind or come back at a later time, or offer to switch my renewal to the lower monthly fee. Not sure how this app has received so many higher ratings. My hope is that they read this, and take it to heart so that they improve their customer service before it puts off others from what may be a very valuable service..Gen X’erVersion: 3.5.195

✓ No free versionThe App Store page does not clearly state that there is not a free version of this app. I went through the entire setup process only to find it was going to cost about $100 a year..IamstevetayVersion: 3.5.31

✓ Reframe Stole Money From MeHey dudes Check your bank accounts cuz they took out a payment and seized money days before my monthly renewal date. Then when confronted with facts they wouldn’t give the money back even though I cancelled my account before monthly renewal date.DelicaDangeloVersion: 3.5.246

✓ Designed to be daily & US centricThe app is designed to be used daily and doesn’t function very well if you don’t. If I didn’t go on the app for 5 days, when I go back it still says I’ve gone 5 days ahead in the programme, which means I either miss 5 days of learning or have to catch up. It would be better to not count up the days when you’re not using the app so you don’t have a backlog of lessons to do. The lessons are US centric. Measurements in lessons are in ounces (millilitres, hello!), and there are many US references..JA22109Version: 3.5.229

✓ Shady RetentionUmmmm you offered me a second free 7d trial and then immediately charged me for an annual subscription. I understand you want to win people back who cancel, but I have a screenshot clearly saying that I can try 7 days free again before being charged for an annual subscription, and you charged me immediately for almost $100. So shady..D. tho.Version: 3.5.255

✓ Just billed $194 - the app is uselessUseless - just taking vulnerable peoples money.Coffin nail queenVersion: 3.5.276

✓ Built for AmericaI signed up hoping this would help me cut down on my beer and duly filled in all the details about amount drank and spent per week and when I came to how much money I had saved it was $12. I live in the UK and had inputted £ into the field supplied. I emailed customer support and they told me the figure was correct just “ignore” the dollar sign, why can’t they just make it into a £ sign or nothing at all. I don’t want to ignore I want it to show the “£” sign. This is hugely important part of the app to me! I have asked for a full refund and cancelled my year subscription. Let’s see what happens..AnyonewhohasntgotthisnicknameVersion: 3.5.73

✓ Takes a recurring subscription without clear notificationI had no idea when I signed up it took a recurring subscription. As an app that is supposed to be supporting people with potential drink dependency issues, surely it is unethical to take money without at least sending notification it is due to do so? To not do so is potential exploitation of people who may not be on the correct frame of mind and may already be experiencing financial issues due to addiction. Any advice/ information this app gives me from now on is tarred with the fact I think the designers are exploitative and I have no interest in supporting them. Don’t waste your money, there are plenty of other free support networks out there..Nono45ygjkVersion: 3.5.239

✓ First tool to really helpHaving tried to control my drinking for at least 15 years using various tools, counseling and self-talk (least effective by far), Reframe has finally made a difference. Grounded in the science of addiction, with practical and supportive tools that you can exchange with every day in just a few minutes, I finally feel empowered and confident of success. Everyone’s journey will be different. For me, I never contemplated abstinence, coming to this app with the hope of cutting down. In fact, I expected to start the free trial and cancel before the subscription started. Even diarised it so I didn't forget! Surprisingly, after only a few weeks I can already see how much better life will be if I don’t drink again. Not getting carried away, I know there is lots to work through yet, but my optimism and how I’m feeling right now is liberating and exciting. Give it a try!.If its not in the oedVersion: 3.5.73

✓ Good app, wish I could afford itI loved the 7 day free trial and it helped me cut back on drinking significantly. Sadly I couldn’t afford to pay after this so I was booted out of my account. This app would be so much better with a free version, even if I missed out on most of the benefits it would be really nice to at least be kept accountable..Estelle MillerVersion: 3.5.304

✓ Great stuff but some shortcomings…This app is full of great information and tools to help you cut back or abstain from alcohol. The glaring thing it’s missing is you cannot connect to other users or create your own groups or anything of the sort. There is a general forum but that is all. So if you want to make your own group of people who want to go alcohol free for 30 days or save another user who is having a similar journey to you, too bad. Someone had to post their phone number in a forum just to be able to connect with other users. I am someone who doesn’t use any social media and this is the one app where I would like to be able to follow other users and have the ability to creat groups. This is a massive omission in an expensive app that is supposed to build support systems for its users. UPDATE: they actually implemented a bunch of the things I complain about in this review! But there are still some glaring omissions in user features. I also removed a star because of multiple bad interactions with their support team..OhmboyVersion: 3.5.183

✓ Can’t even set up☹️I wanted to try this app so I put in my email and it said my email was already registered to the app. When I went to “forgot password” it said my email wasn’t registered to the app.🤷‍♀️ Too bad because I really wanted to try this app but I don’t want to deal with glitches right away. 👎.BrittBergenVersion: 3.5.264

✓ $160 needed to use the free trial.If you want to charge for an app, you make that clear in the App Store. You don’t bait and switch, you also don’t offer a fake free week..Angela-12-Version: 3.5.312

✓ Don’t agreeWhy am I as a person who drinks everyday and in a habit so bad would wanna pay a monthly subscription for support when it’s advertising says it free and millions have become clean though this app. I’d rather spend my 4.99 on a drink then feel a app could save my life. Alcoholics and people with addictions can’t get help from nhs because they read off a piece of paper but then drink full bottle of wine when they get home. Don’t promise a person in there lowest mentally that you can change there life for £5 a month create the app because you have passion to cut the numbers in half for suicidal people, bad health and bad habits..Productive alcoholicVersion: 3.5.261

✓ Taken annual fee with no notification.As one does you agree to a trial period. Time goes fast you don’t actually trial. Then without any further notification my bank account is debited with $194 the annual subscription. What nonsense! Robbery. And no clear physical email address or phone number to contact…. Or logical recourse to a refund…..Bowlsie81Version: 3.5.311

✓ Yet again, an app that requires my email address…I simply don’t understand why I would need to give over my email address. Why can you not write an app that works contained? There’s no reason at all for needing my email address. It’s really upsetting to see this going on with nearly every app going nowadays. I’m really looking forward to the time when things are done properly. It would be so great to see designers stepping up and writing an app that is purely designed to help simply as an app… I mean no disrespect at all. Each to their own. I just wish for a different scenario. Thanks for your work though and I hope it helps you and others..9-magicsmoke-9Version: 3.5.60

✓ Cash grabTitle, “BuT waIT 7 dAy fReE tRiAL” scam company.Boju15Version: 3.5.183

✓ Took 168.00 off of my account.I signed up for a free trial to see how this app would help. After a few days I didn’t care for it, While I was working I got a charge for 168.00 for an “Annual Subscription” I want my money back but it looks like that probably wont happen….Audiencemember10040503Version: 3.5.329

✓ Don’t waste your moneyDon’t try the free subscription. They will charge you without your permission. Don’t waste your money on this app. Read the book “This Naked Mind” and “Euphoric AF” instead. It gives you all the same information for a fraction of the price. Plus the author of the book “This Naked Mind” has a free Facebook group for support, discussions. I believe she also has an app that is free. Just saying….Bookreader34Version: 3.5.316

✓ Great App but Don’t Purchase the Coaching!The app is fantastic for those recovering or on the journey to cut back and or to be alcohol free. Decent price at $40 annually. Great tools such as forums, multiple zoom check in sessions with coaches for those who need accountability, daily readings using scientific methods and analytics, podcasts, video libraries, courses, meditations, and much more. The biggest drawback is signing up for personalized coaching sessions which is $249 a month for 3 sessions. The coaches are certified coaches, no problem there. What isn’t clear when signing up is how the sessions work, there’s not enough terms explained. Such as you must use the sessions within the time frame you are charged or you loose them, they don’t carry over. What can be hard is that life can get in the way of scheduling those sessions especially during the holidays. I ran into this problem with my own schedule AND with the coach and her own schedule. Reframe also didn’t notify me via email to put the invite on my Google calendar so the coach had to notify Reframe to fix our schedules and that had happened to me and her other clients that week. Instead of charging a set # of sessions with in a month, you should be able to pay as you go for each session as it is in the real world when you schedule face to face therapy sessions. I was not happy that I lost out on my 3 unused sessions to Reframe..LadymharrisVersion: 3.5.282

✓ Started off wellI initially found this app helpful and I’m actually on day 66 alcohol free today. Something I am proud of. Today the app told me I should cut down on drinks and ‘have 2 instead of 3 at a party’. I assumed this was a glitch as I started off by setting the app to alcohol free rather than cutting back and so I reported it in the hope it could be resolved. Instead I got a message saying ‘it is suggesting that if you are cutting back -- which we completely recommend, as opposed to going cold turkey -- that you try to lower your intake by one drink to start off with!’ I feel this hugely undermines my 66 day AF achievement. The developer response to this review makes no sense at all. I’m 66 days AF and obviously not suffering from withdrawal so am not going to die! What they don’t seem to understand is that like many people I do have that internal conflict ‘just one drink will be ok surely?’ And so they don’t seem to understand how unhelpful this message was. Still they are right I can disregard what I want and so I’ve cancelled my subscription. A pity they don’t seem to want to consider feedback..Ch19742Version: 3.5.164

✓ Paywall« Pay 130$ now, you’ll save 6,000$ a year! ».Jaiuri67Version: 3.5.123

Reframe: Drink Less & Thrive works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Reframe: Drink Less & Thrive.