- 33.5LEGITIMACY SCORE
- 34.0SAFETY SCORE
- 4+CONTENT RATING
- FreePRICE
LG Soundbar App Complaints & User Negative Comments 2024
LG Soundbar app received 101 complaints, negative comments and reviews by users. Have you ever had a bad experience using LG Soundbar? Can you share your negative thoughts about lg soundbar?
Please wait! LG Soundbar Facebook comments loading...
LG Soundbar for Negative User Reviews
✓ Waste of Time. Period.After you spend however many hundreds on your new sound bar/speakers/woofer - it’s a refreshing feeling knowing you MIGHT be able to control some of the stuff on your phone via WiFi. Get used to using the remote, because this app is completely useless. It will work sometimes, then others it will act like it’s never even been set up. Very very poorly designed & operated. Don’t even waste your time..Version: 1.5.10
✓ Room Calibration FailsI've tried to use the Room Calibration feature numerous times and it always fails. It says my subwoofer needs to be near my soundbar. It's maybe 4ft away on the floor. When I first bought my soundbar it ran fine. Then almost a year into owning it, the subwoofer wouldn't connect so I sent it into LG for service. They sent it back and Room Calibration hasn't worked since. I've factory reset my soundbar and have re-paired the subwoofer. It connects and works fine and has a solid green light and even makes noises when the calibration is running, but the app ALWAYS says it's failed because of the subwoofer. Contacted LG about the issue and they told me I'd have to pay for a repair even though both devices are working fine and it only stopped being able to calibrate AFTER they sent the unit back..Version: 1.5.13
✓ Can no longer connectAfter latest update can no longer connect to soundbar.Version: 1.4.10
✓ Sound effects option not working for meI have an LG TV that has the same sound effects options the sound bar (supposedly) has. The sound bar - once connected -overrides the TVs effects so I can’t use them. I downloaded the app hoping that I would be able to use the sound effects option (cinema sound, sport sound etc.) from the app to get more flexibility out of the sound bar output. After jumping through all the hoops to get it set up and working none of the special sound effect options are working for me. I can change the volume up and down using the app so I know it’s “working” - of course I can just do that on my regular TV remote control without the app. The sound doesn’t change at all using the sound effects options so I basically have a loud speaker with only one setting and lost the sound flexibility my TV offered. Very disappointed in LG - they’re usually better than this. I have the S65Q soundbar - if that makes any difference..Version: 1.3.10
✓ Doesn’t workThis app is completely useless because it simply doesn’t work, the one single time I got it to connect to the soundbar it only worked for a day and next time I opened the app the soundbar was home and impossible to connect again, even connecting with Bluetooth and going back to the app doesn’t work, nothing happens. I will never use an LG product again if this is the standard of your quality.Version: 1.5.07
✓ Load of rubbishHad my review removed (probably because I was being honest) which I thought was disgraceful behaviour. App just does not work! No response from their so called support email address. You spend several hundred pounds on their product only for the app to not work. You wouldn’t get that with Samsung or Sony. Disappointed..Version: 1.2.18
✓ If you have trouble connecting read this!Let me just start off by saying that the execution of an intuitive setup is terrible and has failed miserably. After sever hours I finally figured out that in order to connect you need to connect to the sound bar as a wi-if network. For instance, on IOS, go to settings> wi-fi> then select the soundbar as the actual network. Once you do this, you can use the app to connect and adjust settings. I lose access to the internet by doing this, and I am sure there is a way to maybe setup as air play or something but haven’t figured that part out yet. I just switch back and forth as needed. I hope they improve this app soon, but looking at how long this has been an issue, I highly doubt it..Version: 1.1.4
✓ Sound bar used to work until this app.I have the SN11 RG sound bar, and have been using it successfully for 2 years. Upon moving furniture in the room around, I decided to rerun AI calibration to get the sound at its best. At this point I was forced to “upgrade” from the old app to this one. The old app wasn’t great, so this might improve things. Laborious speaker install, involving Google home that failed multiple times before it eventually worked. However, now whenever I try and run the AI calibration I am informed the subwoofer isn’t connected. This is despite the sub going through the connection routine if it’s powered off, then confirming a connection via its LED lights. Just on with help desk and the advice is to move everything to another room to confirm the problem persists. Really LG. It seems ridiculous that a premium product, just 2 years old and apparently compatible is this hard to get working. Now going to spend the evening shifting everything to a different room. Love the OLED tv, used to love the sound bar. Hate the apps with a passion..Version: 1.2.18
✓ Soundbar Doesn’t Stay ConnectedI will be returning my new LG soundbar because of how useless this app is. I have a Bose soundbar and went through all of the steps to connect to the app. I did it once and have never had to do it again. I decided to go with LG for another room since it’s slightly cheaper. The app is fine when you’re connected, but I have to set it up *every* time I turn off my TV and come back. It is very annoying! I also don’t like that I need two different apps for music and soundbar settings. I can do all in one through Bose. The music app won’t work for my soundbar. Through tricky wording, the soundbar is advertised as wireless, but it really isn’t. I can’t connect my music through the app. Returning my soundbar for something with a working app..Version: 1.1.1
✓ Won’t connect anytimeSP9YA soundbar. Connected fine for 1 month, then won’t connect. OK, reset soundbar, it worked for a day and then won’t connect. Reset again, worked for a day again and now won’t connect..Version: 1.1.10
✓ Shockingly badSimilar experiences to many on here. Bought the flagship G1 Evo oled and accompanying G1 sound bar, at huge expense. A fact I am sorely regretting. Would love to go back in time and get the Sony oled panel with a Sonia sound bar like my instinct told me. Foolish of me to think LG would create an ecosystem where their products work well together. Really disappointed..Version: 1.1.10
✓ Terrible app...This app is so bad, it makes me want to sell my LG soundbar... Doesn’t work! It can’t connect to the soundbar so you can’t access the features to adjust the sound of the soundbar, wich makes the whole experience a nightmare... BAD BAD BAD!....Version: 1.2.18
✓ Beyond DisappointedAs many others have mentioned, my GX sound bar is not recognised in the app. I put the sound bar to BT and my phone can connect to the sound bar, I then go back to the app as requested and it just keeps saying “no sound bar to connect” After paying £2300 for a TV and £1000 for a sound bar, the very least I expect is an LG Sound bar app that recognises my LG sound bar. The generic response that LG keep putting on here is not cutting it really. Either fix it or bring the old app back which I believed worked fine. My sound bar does not have a wifi button or a google logo and being honest I don’t want to connect through google… I use Apple OIS. I have 2 other much cheaper Samsung items that work fine and integrate with their apps. I now wish I had taken my money to them… which I will be in the very near future..Version: 1.1.10
✓ DreadfulApp is useless. It connects to my wifi no problem but will not connect to Bluetooth. The menu on the app doesn’t give you the option to continue or get support for Bluetooth. The lady app worked great. Why on earth you changed to something that is pointless is beyond me! Very disappointed..Version: 1.3.10
✓ Unable to pair using BluetoothSN7CY will not pair using Bluetooth. This is something which should be fixed. The sound bar works perfectly through Bluetooth otherwise..Version: 1.2.15
✓ Can not connect with appSo disappointing, app is not connecting to this device. Though, bluetooth does work. What's the issue?! Can you just make it work. Cheaper products have less issues then LG expensive devices. After this poor experience and waist of money, I'll never buy LG products ever again. There is plenty of other companies with functioning systems for modern age connectivity..Version: 1.2.15
✓ Not connecting to iPhoneThis app is not connecting SL4Y to iPhone even though I can connect to SL4Y via iPhone Bluetooth settings. So, the issue is with the app..Version: 1.1.10
✓ Doesn’t work !As many have already said, doesn’t work !.Version: 1.2.15
✓ UselessDoesn’t work followed instructions connected via Bluetooth from my phone but the app doesn’t want to recognise it and can’t progress like many others here. Sn7y I’m using btw. The manual for the sound-bar says this app is compatible?.Version: 1.1.10
✓ Bug since the latest update SP9YA(68)I had no complaints before the update. However, since, the sounds looses depth in the bass every 10 seconds or so, making it really distracting when watching TV. I had reset the sound bar and the sound settings. But no change. It seems it comes from the DRC settings. Turning it off seems to temporarily fix it.Version: 1.2.15
✓ HELP A MAN OUTHelp iPhone 7plus saying it doesn’t support anyway can’t turn my sound bar up to the full bass what’s really boring.Version: 1.3.10
✓ WorthlessDoes anyone at LG headquarters actually test the apps before they are submitted for use? The sound bar will not connect to to the phone using either Wi-Fi or Bluetooth. Consequently my sound bar disconnects from the sound source at random times and for various inane reasons. There is no way to access settings for the bar since it won’t connect to my phone. Disappointed..Version: 1.4.10
✓ Hi it's me LG I'm the ProblemDear LG Company, Your soundbar app is is a total migraine to deal with!!! It's there working and connected one day, then you go back to app and it's the freaking thing is gone!! Where'd my soundbar disappear to?? I go to the Manual and follow all the instructions. NOTHING. I repeat this until I just can't anymore. I do EVERYTHING it asks but ZERO success!! Why is it so impossible to make this work LG? Why can you guys not FIX and UPDATE this mess??? I cannot DO any Updates, adjustments or really ANYTHING because of your POS app!!! FIX THIS APP!!!!! Please. Thanks. Sincerely, EVERY LG SOUNDBAR User.Version: 1.3.10
✓ Doesn't work with GX sound barNext to useless as it doesn't work with the GX sound bar. The app comes up saying it doesn't support the GX. What's the point having this app mentioned in the user documentation if it's not supported by the app? All told I'm very disappointed as I was expecting the app to tune the sound bar to the rooms acoustics..Version: 1.3.10
✓ Flop appTook forever to pair then it unpairs , now it won’t work at all. LG have had plenty of time to fix this app. The last LG Wi-Fi app worked fine with my Sk10y. Come on LG , do the right thing and fix this.Version: 1.1.1
✓ Poor App QualityThis app doesn’t have much stability. My soundbar needs repaired just about every time I open it. It also lacks substance. Like it’s a little too minimal. One more thing where is there a way I can add the lighting effects as the app pic shows in the details. And if there’s more I’d like to know! Thanks..Version: 1.3.8
✓ Doesn’t WorkAfter pairing with Bluetooth the app does absolutely nothing..Version: 1.2.18
✓ Literally doesn’t workJust bought a new LG SN6Y sound bar subwoofer setup and upon finding there was a companion app I wanted to see what all you could do with the new tech I had purchased but the app is entirely unusable, no matter what I’ve done I can’t get the sound bar to connect or honestly even appear during the pairing process. I’m using a 12 Pro Max so I would like to say it may be on that end but I would certainly hope not. Would be inclined to change my rating if I could actually hear back from support about fixing my issue. The hardware rocks tho.Version: 1.1.4
✓ Fine except for the volume sliderThe app is fine it works and connects without issue with my sound bar. The only thing I love is that adjusting the volume as a slider in the UI it often over or under shoots when you are using it..Version: 1.3.10
✓ Great products, poor appsIt’s a shame that the apps are so poor. Can’t even connect my soundbar.Version: 1.3.10
✓ LG SK10YOld app worked with iPhone but this doesn’t. Won’t connect / find soundbar. Frustrating..Version: 1.1.2
✓ Worked great for months, now I cannot stay connectedI’ve been using this app with first my LG SP9YA for almost a year, then months with my LG S95QR. All of a sudden, I can’t connect or do anything with my soundbar because the app will not stay connected. I’ve deleted and redownload the app several times, hard reset the soundbar as well. It seemed to coincide with an update that LG pushed through the app for the soundbar..Version: 1.5.09
✓ Can't find my sound barCan't find my SNY7 sound bar through Bluetooth. Useless app.Version: 1.1.4
✓ AwfulWon’t connect to iPhone at all, the soundbar connects to my phone fine. But won’t find it in the app, utter rubbish, the developers need to sort this asap..Version: 1.1.4
✓ VVV975Utter rubbish. Impossible to even begin to work it out.Version: 1.0.8
✓ LG… what are you doing..I have the same problem as previous reviewer. LG soundbar paired initially and now boom.. doesn’t work at all. Please fix it!.Version: 1.3.10
✓ 🤦🏻♂️Does not detect soundbarDoes not work - I give this app 🅾️ out of 🔟 Brand new app user, have had the soundbar for a while. App does not detect my SN7Y soundbar at all. Disconnected and reconnected Bluetooth, forgot the soundbar and rebuilt the connection when the app prompted, turned everything off and on again. Nothing. It’s so focused on wifi connection (something this soundbar doesn’t have) I can’t make it see the Bluetooth connection! I even tried playing music while it searched - can’t find it. It’s definitely connected!! 😂.Version: 1.2.15
✓ Doesn’t work..what a waste or timeLike so many other reviews, this app doesn’t work. Able to connect via Bluetooth to my phone and the app still can’t find it. Tried multiple time with no luck…..deleted..Version: 1.2.15
✓ Lame AppThe app doesn't work, location services are on but will not progress past the option, even if I skip the option and my phone is connected to the sound bar on the bluetooth and I am listening to music the bluetooth option of the app still does not see the sound bar. this app just does not work.Version: 1.5.13
✓ Most app everCan’t even get pass Bluetooth connection. Connected my phone Bluetooth to the speaker Bluetooth and it asks you to come back to the app to continue and it will not get pass here. Rubbish app for an expensive soundbar. I will be returning my soundbar.Version: 1.1.10
✓ DreadfulOption hidden in sub menus and strange lane.long make this a frustrating and difficult to navigate app. It doesn’t help that there are very little real settings to play with (LG8Y sound bar) except three different types of loudness and some wildly random pre sets. The fact that there isn’t even a dedicated iPad version shows how little LG care about this app..Version: 1.0.8
✓ AppallingWon’t work with my LG Sound bar, completely useless..Version: 1.0.8
✓ Only Bluetooth soundbar never connect through this appNo functionality after connecting through Bluetooth. I think mainly people would like to use the app for software updates. Fix it.Version: 1.2.18
✓ Simply doesn’t workI don’t think I’ve ever written an app review….. But this is annoying. It doesn’t work. Either the sound bar won’t show up in the app and when it does, it doesn’t show an SSID’s of my network so I can’t connect it… the older version of the app actually let me connect it. Hire me as a software engineer and let me fix it 😂.Version: 1.2.15
✓ Difficult navigationIt mostly works, connecting difficulties aside, but finding a setting you want to change is frustrating. There are menus and sub-areas and even a little settings gear and in reality there are so few things to change that it could all easily be on one scrollable screen..Version: 1.3.4
✓ UselessThis app is completely useless. The prompts to connect to the sound bar equate to NOTHING!! Asks me to join wifi, I can link that, but then it does nothing, you can link it to the Bluetooth, great, links up but won’t transfer accross to the app, once again making the app worthless and a waste of time. I’m trying to connect to my tv and does not connect. I can play audio via bt off my phone just phone but cannot connect to the tv??.Version: 1.2.15
✓ Will not workTried both this and music flow Bluetooth neither will connect… the phone is connected to the sound bar and plays music etc but the app both sAy can’t find it??? Useless.Version: 1.3.10
✓ LG G1 app won’t connect to speakerAfter the cost of this product the very least I would have expected was it to be able to connect to its own app. However I have tried to connect it on multiple occasions and now feel like giving up. I can see the LG speaker and o can select the device in my Bluetooth search, but the app doesn’t receive an update from the phone to option page or pair the device..Version: 1.1.10
✓ You can't remove connected soundbars?!?Title says it all. I have 2 LG soundbars in the house, SP9YA and a S65Q. The app sees both soundbars in setup but I am trying to install the S65Q in the app, follow the appropriate steps (which are horribly translated into proper English) and it always automatically connects to the former instead of the latter. And what's worse is I CANNOT DELETE the SP9YA from the app at all! And why ask if it has wifi and you answer no but still needs a wifi connection for a BT bar connection? Absolutely garbage if your app doesn't have basic functionality like removing soundbars from the app..Version: 1.3.4
✓ 👎👎👎Didn’t work… the sound bar connected to the phone, but the app insists that it can’t find the bar …tried for hour no luck. Come on LG, you better than that 👎👎👎.Version: 1.1.10
✓ Doesn’t workI connect to the sound bar via BT as instructed in the app then nothing. The app can’t tell if the bt is connected so is rubbish. I need to get in to set up the bar to stop allowing external users hijacking it with WAP (very inappropriate for kids) while using it. I tried via the TV but it disconnects the Tv sound bar connection and I was hoping the app would make it easier..Version: 1.3.10
✓ Update after a few monthsSo, it worked for a while. Guess the app updated and now it won’t connect at all. Can still connect phone via Bluetooth and play music but the app itself doesn’t recognize the sound bar anymore. Have tried restarting/reinstalling app, phone and sound bar to no avail. Looks like I’ll be using two remotes again. Oh well, sad that LG can’t get their own products to work with their own apps. Kind of ridiculous.Version: 1.2.15
✓ Always defaults to second Lg sound barAfter waiting and waiting for an updated sound bar app so I did not have to rely on Google assistant to check for firmware or to setup from scratch, this all arrived but always defaults to my other LgSk6 that is in the game room instead of my main and newest sound bar in the den, the Sn10Yg. Why can’t I set a primary startup sound bar and it retain it. Multiple steps to just adjust volume….Version: 1.1.1
✓ Doesn’t connect via BT. LG..!! ReallyA company the size of LG, have their name associated with an app that doesn’t work.. Sound bar SN4 (EB) shows up in Bluetooth settings, connects, however the LG app doesn’t see it...Version: 1.2.15
✓ Doesn’t connect 90% of the timeMakes the app pointless.Version: 1.0.8
✓ UselessDoesn’t work, sp8ya won’t connect at all.Version: 1.2.15
✓ Incredibly badThis app is minimum effort garbage that may work for you if you are lucky. For context, I'm trying to use it to configure an SP9YA soundbar. To be clear, my desired result of using this app is to have the bar connected to my wifi so that I can use it as an AirPlay speaker or whatever. The app doesn't let you do much configuration that you can't do with the bar's remote, and the stuff unique to the app seems of marginal benefit (at best) anyway. So what's the problem? Well, the process of booting up the app, connecting to the bar via Bluetooth, and getting it to connect to your wifi is poorly documented, poorly presented in the UI, and *incredibly* flaky. The first time I tried, it took ~5 tries and then worked for no apparent reason; then my cat somehow managed to factory reset the bar by walking over the buttons and then it took me ~10 tries to get it to connect again. There was no discernible difference between these attempts, and it's clear that the bar has no fundamental issue with being connected to my wifi, so what's the problem? Well, that's something only LG can figure out, and they obviously don't care. Seriously, it's bad. Steer clear unless you *really* want to be able to AirPlay to your LG soundbar. And if you proceed past this point, may God have mercy on your soul..Version: 1.3.10
✓ Disappointing appThe sound bar I bough SP8YN was an upgrade from the previous 3 year old model LG sound bar I had. Got WI-FI hopping the Atmos would be great. However the tuning feature won’t work because WI-FI like everyone else won’t connect to the app. I’ve tried everything. Only thing that works is to connect directly to the Wi-Fi from the settings in your phone. The app will NOT connect no matter what I do. This causes you to lose all internet functions on your phone since obviously the Wi-Fi on the sound bar is not connected to the internet. Disappointing especially considering LG is a top tier electronics manufacturer. DONT get a LG sound bar if you want any internet connected functions..Version: 1.1.10
✓ Absolutely useless and a junk rating. Stay with Samsung TV’sNext time I will buy another Samsung TV and sound bar. Because expecting LG to have an semblance of a working product is just too much. This app and their ThinQ app are about as worthwhile has shooting yourself in the head with a dart gun repeatedly, hoping it knocks something lose or relieves the headaches and stress their useless products do to us consumers that paid good money for this absolute JUNK.Version: 1.5.10
✓ Doesn't work.LG soundbar SJ4 - connected by Bluetooth but no response by Application..Version: 1.3.10
✓ App does not work after new updateI have a SL9YG and the app worked flawlessly, ever since the new update a few days ago the soundbar will just drop its Google home and LG soundbar app connection, so I can’t control any of the features! Strangely enough Google Home commands from the soundbar still work - please fix this !.Version: 1.2.15
✓ Won’t connect sound bar to wifiThis app is junk. I mean come on, LG is a huge established company. They should be able to hire competent developers that can create an app that works especially when it’s an intrgual part of the experience of the device. I’m supposed to use the app to connect my LG SP8YA sound bar to my home wifi. I can find sound bar with the app but when I try to connect it to my wifi it simply won’t work. I’ve tried using on iOS 14 and iOS 15 on 3 different devices and it just doesn’t work. I also tried on two different routers, 2.4 and 5 ghz and nothing. The app can’t get the sound bar to connect. This sound bar is expensive, it work with Alexia, Google, and Airplay 2. None of witch works if it can’t connect to wifi. Also, LG’s customer service is joke, the first rep I spoke to did t even know how AirPlay works..Version: 1.2.15
✓ Worked until it didn’tThis app worked great, it was difficult to setup and had a lot of troubleshooting and kept disconnecting. But once all that was resolved it worked pretty good until recently. There was an update and no matter what I cannot connect the LG S95QR soundbar to the App. It’s impossible..Version: 1.5.13
✓ Can not connect at all to my Bluetooth soundbar.I go through set up, it searches for my soundbar, and always finds nothing. It then tells me to connect to the soundbar using my phone. I connect and verify that I can hear my phones music through the soundbar. Then re launch the app and do setup again. Same issue. It can’t find it and tells me to connect with my phone. All I want to do is control the bass of my sub since I lost the remote when I moved out of state..Version: 1.0.8
✓ Please add the support for SN4 model.Please add the support for SN4 model..Version: 1.3.10
✓ Cannot connect SN6Y no matter what I doFirst the app asks if you have a WiFi sound bar. I tap no. Then it asks if there's google assistant. I tap no. Then it says searching, and asks to press the Bluetooth button. I press F once to put it into Bluetooth mode. It says to connect using settings then come back to the app. I go to settings and find sn6y and connect to it, so the sound bar is clearly advertising itself. I return to the app... nothing. I have tried even with my phone connected beforehand. This app is terrible, it won't even connect to let me change settings. How was this ever released to App Store?.Version: 1.1.2
✓ Used to work with……SP9YA Soundbar, but since the latest update to the app it continually fails to find and connect to the soundbar. In a word: USELESS. What’s even worse is that LG just don’t seem to care about improving the quality of the app..Version: 1.3.10
✓ Doesn’t connect to my model, waste of timeDisappointing from LG..Version: 1.3.4
✓ BuggyI like the idea of this sound bar. I don’t mind going to my phone for the sound bar menu. The problem is.. it doesn’t work. For instance, when I try to use the AI Room Calibration button, the app does nothing. The sound bar does not respond. Also, the sound bar in the app continues to vanish, send me to Google to reconnect, and come back, constantly. It’s a mess of a product. I emailed LG customer service for help on a fix and was ignored after a couple emails..Version: 1.4.10
✓ Wont connectI used to have the original app, then they updated to this one. It first worked, then I got a new phone and now I cannot get it connected. App says connect to Bluetooth and I have, several times over and over again and it still won’t say I’m connected. Not happy at all, it was one major reason why we purchased this sound bar and subwoofer and extra speakers for it. This is for the LG SK8Y.Version: 1.1.10
✓ Doesn’t work with all sound barsI have a SN7CY from 2020, so not very old but it doesn’t seem to detect it. Poor compatibility.Version: 1.3.4
✓ App always disconnects from internet!Have the sp9ya LG soundbar. LG decided it was wise to not have features on the remote for a $1000 sound bar. Can’t turn on and off night mode easily or DRC. Have no choice but to use this app. After 24 hours, it disconnects from my network and I have to waste 20 minutes of my life to reset the whole sound bar and reconnect the app to sound bar. If I’d known this app was needed for the features of my sound bar and that the app was extremely unreliable, I would have never purchased this LG sound bar. It’s a shame, because it sounds great and is a good match with my LG Oled. Get it fixed LG or, let me return your soundbar for another brand that has a full remote. Very unsatisfied…...Version: 1.2.15
✓ Absolutely uselessThis app just straight up does not work. unbelievably terrible. and the worst part is it keeps changing what isn’t working at random, so you’re never dealing with one problem..Version: 1.5.10
✓ No connectionI try Bluetooth and Wi-Fi on my LGSK10 i not working trash app.Version: 1.0.8
✓ AaarrgggghhhhBeyond frustrating that the only way to access some features is through this AWFUL APP. It worked for a bit the first night I had it. The next day, it couldn’t find my sound bar. I’m connected through Bluetooth and it still doesn’t work. Customer support was a joke and told me to download google home. Even that didn’t work! FIX THIS APP!!!!!.Version: 1.2.18
✓ Frustrating annoyingI’ve forgotten how many times I need to reconnect my sound bar through this app. The reconnecting process is a bliffing nightmare, following the simple easy steps of connecting with WIFI and Bluetooth always every time it does nothing to reconnect… when it works it’s a great app but the inconsistent of losing connection between the app and sound bar is an headache (which it isn’t supposed to be). I’m considering uninstalling this app as it is completely useless, at the moment the sound bar works fine without the app unless there’s a new firmware update..Version: 1.3.10
✓ WASTE of TIME! TRASH! Products do not function correctly without working app! Do NOT buy LG!Just another person who knows this APP is garbage. Serious WASTE of TIME trying to set up. And I’m not getting paid for it. The new update makes the app WORSE and I thought it couldn’t get any worse! Unfortunately, your soundbar may not function properly without being able to use the app. You can only use the app to adjust certain settings. So, if the app doesn’t work, your soundbar doesn’t work. Will never buy LG again. TVs, speakers, nothing. It’s Sony or Panasonic or Bose here on out. Not impressed!.Version: 1.3.10
✓ UselessConstantly disconnects from the soundbar by saying it’s disconnected when it is not. Nor is it off. Please update this app!!!.Version: 1.3.10
✓ Bad..Version: 1.4.10
✓ LG 55 QLED and LG sound bar SP8Y on HDMI ARC - still not workingLG 55 QLED and LG sound bar SP8Y only 3 months old (both) - tv cannot even start sound bar from HDMI ARC port 10% of the time. Terrible much more to say… I’ve tried everything and even when it comes on with the tv the sound gets out of sync all the time the longer I use it.. so it seems like a piece a junk technology in one or the other devices … or both. I changed out two older Samsung and Onyko receiver devices that would not start up together … thought using the same company and a simpler direct connection would surely fix it… WRONG $3500+ waste of time and money… still same issues. Not recommended..Version: 1.1.6
✓ Really LG?This app is so frustrating. Once (if) you get it connected to the sound bar, it loses the connection after a day or two. The only way to reconnect is to hold the Wi-Fi button for five seconds (which also resets the settings). You’re better off just using the remote, but an app that actually works would be more convenient. Get it together LG - you should be embarrassed by these ratings!.Version: 1.1.10
✓ Doesn't workExactly the same problems as everyone else. Doesn't connect to the sound bar or recognise it at all.Version: 1.1.10
✓ Lack of controlEvery time the app updates it forgets that my sound bar has ever existed. Then I have to go through the painful process of it failing to find it again..Version: 1.3.4
✓ App is better than beforeI like the app much better than the old one. However, still no instructions on how to use “Sound Diagnosis” on the app. All it does is switch input to Wi-Fi and sets everything at 0. You have the option to click a button that says “Listening to sound” but all it does it play one beep from the sound bar. Nothing happens no matter how many times you press or hold button. No information on google as well..Version: 1.1.2
✓ Complete trashI don’t write reviews. Decided to write one for this after struggling with the set up for an hour. This app reeks of a company that offshored their development to incompetence. Absolute trash UI and UX. It’s clear to me that they did the minimum amount of work to get this app working. UI is clunky with thoughtless and cumbersome navigation. Loading states are abyssmal. Error messages are unhelpful and there is no useful path forward. These guys need to do UX research and hire actual UI designers because this app feels like a developer chopped it up using non-native tech. Complete garbage..Version: 1.3.4
✓ Constantly disconnectsThe first version of the app was great. But now it constantly disconnects from my SL8YG. I have Tried numerous times to re connect by uninstalling and re installing the app with no success. I now find this unusable until the developers can fix the problems I cannot recommend it..Version: 1.1.4
✓ Needs tweakingCan the next update have a speaker test option so you can adjust the tone as all different at the moment.Version: 1.3.10
✓ Sigh of reliefLG has finally replaced its unreliable app melange with a single, simple app that so far seems to work fine. No more being tied to Google for updates or having difficulty keeping the app connected to a sound bar. The user interface needs editing by a good English editor and additional explanation of soundbar features would help new users. A philosophical observation: LG has its TVs controlled by the ThinIQ app and soundbars controlled by this app. It’s a truly schizophrenic universe where my clothes dryer and LG OLED TV live in one app, but my soundbar lives in another app!.Version: 1.0.8
✓ Unable to set up on mobile appI downloaded this app to use soundbar through this iPhone app Unfortunately no luck Unable to set up I tried many times but time waste everytime.Version: 1.1.10
✓ Confusing and infuriating sums it up.Purchased an LG SL8YG Dolby atmos soundbar a while back and the app was already a huge headache, got it to work without using to a soundbar but I purchased the rear speakers yesterday which had its own connect box unit and connecting it was a nightmare as well, couldn’t even sync it let alone test out the rear speakers or customize the sound. I think I’m getting rid of the whole thing and going Sony or Samsung next. I’ll do my research to make sure they actually get some good engineers that can create a functioning app, Unlike this trash which I don’t understand why there’s a thinQ app for appliances and the tv but a completely SEPARATE app for the soundbars that don’t even work to begin with..Version: 1.1.6
✓ LG Soundbar AppI can’t believe how incompetent this app is! I have the latest LG soundbar “LG SN11 something” and from the start it asks if the soundbar has a Wi-Fi button, it does not. Asks if it has a Bluetooth button it does not, and it asks if it has a Google button in which I do not want to connect with for reasons that will make this comment too long. I worked around it and went to my phones Bluetooth and found the speaker there and connected but the app tells you to return and continue to work and does absolutely nothing. It stinks because with the previous version I was at least able to customize sound settings for the back and front speakers and this cannot be controlled through the remote. LG, I’m very surprised! Do better!.Version: 1.1.1
✓ Doesn’t workHave an LG sk9y and will not connect.Version: 1.1.1
✓ MarkThis app is a waste of time it will not connect to sn7y soundbar which does not have wi fi stop telling people that you can calibrate soundbar with app very misleading.Version: 1.4.10
✓ App won’t connectAt the time I’m wanting this the app has a 1.6 star review. Like nearly every other person has started I can’t get the app to connect to the speaker. My phone is connected via Bluetooth and plays music just fine. The app asks to connect via WiFi then while searching asks to connect to Bluetooth ( even though I’m already connect). I’ve had it twice actually start to connect to WiFi asking for my password and the speaker actually says connected, but nothing from the app. Then it starts over again repeatedly asking me to connect to Bluetooth ( again even though it already is). Seems like this has been an issue for a while with no fix in site. Come on LG app developers!.Version: 1.1.4
✓ Soundbar disconnecting from the appI was able to successfully connect the S80QY soundbar to the app the first time without any issues. However, now the app consistently says the soundbar is disconnected no matter what I try to do (Wi-Fi, Bluetooth, etc). The soundbar, sub, and rear surround speakers are all working fine and connected to each other. But adjusting the settings is impossible because the app won’t connect to the soundbar anymore..Version: 1.2.18
✓ What were they thinking…or maybe they weren’tI’m relatively new to all this new digital technology, arc Dolby, Atmos, etc. but I do know that I just shelled out over $4000 for a new LG TV and a new LG Sound Bar. The sound bar has been nothing but problems since day one losing connection frequently, confusing to operate and not reliable. The app is buggy and that’s being kind. A complete confusing mess. Highly recommend trying to return your sound bar. If you can. I am unfortunately stuck with it pounding my head against the wall figuring out what’s going on… run don’t walk from this sound bar, let alone this sad excuse for an app that you literally need to make the sound bar work for the brief time that it does..Version: 1.5.09
✓ Performed latest update and now cannot pair sound at through Wi-Fi!!!I received the S90QY in June of 2022 and was able to successfully connect app to my network and was able to use app to adjust my sound at settings perfectly. Even if I lost connection, I reset the Wi-Fi sound-bar and reconnected on my network and everything worked perfectly. BUT after latest update I cannot connect the app and sound-bar anymore!!! I had no problems connecting unit to network. But now I cannot do it anymore. Please fix this!!!.Version: 1.4.10
✓ Had to switch to this and it doesn’t workI had to switch from the lg app to this new one and it doesn’t work, why is it that instead of improving we always seem to move backwards? Maybe it improves for the developers but not for the customers. Crappy app now, will not work and it’s useless..Version: 1.2.15
✓ Cannot connect to the LG G1 SoundbarSame problem as many other people who have revised this app when trying to connect to the G1 Soundbar. Come on LG - fix the issue with Bluetooth connectivity !!.Version: 1.1.10
✓ Not fit for purposeDownload the app with an impending sense of disappointment from reviews- and yes DISAPPOINTMENT. Same as other reviewers connect BT to phone but setup just hangs. Less than useless.Version: 1.4.10
✓ Worse than uselessI thought this might help the lost connection between my LG soundbar and my LG projector but no. I’ve given up on trying to connect the two. Wi-Fi, Bluetooth, and optical. I have emailed LG MANY times and if they do reply they make things so difficult you just give up on the end. I now have a very expensive soundbar, two rear speakers and a sub sitting silent since last year with my Amazon Echo Dot giving the sound from the projector. LG, you so good marketing but when it comes to real after sales service your useless..Version: 1.1.2
🙂 LG Soundbar Positive Reviews
LG Soundbar works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact LG Soundbar.
⛔ LG Soundbar Problems
