UniFi Access Negative Reviews

UniFi Access App Complaints & User Negative Comments 2024

UniFi Access app received 20 complaints, negative comments and reviews by users. Have you ever had a bad experience using UniFi Access? Can you share your negative thoughts about unifi access?

UniFi Access for Negative User Reviews

✓ Sign in doesn't work, making app uselessThe sign in interface doesn't allow text to be entered for the "UI Account Email" or "Password" fields. Since you can't sign into this app it's completely useless. I wonder how this made it through App Review? I hope they get this fixed; it would be very useful to be able to use this on the mac..LeecbakerVersion: 1.4.0

✓ Please Add iPad and iMacPlease Add iPad and iMac I need my staff to be able to answer the doorbell from their work computers (iMac) or at least on an iPad)..OzzzieOzVersion: 1.2.5

✓ Doesn’t workCannot find any of my devices when on the unifi network. App doesn’t work for me..Astra2276Version: 1.0.5

✓ Still cannot see paired camerasCamera feeds for Pro Reader works nicely, but we have a hub with a G5 bullet paired that does not show live video in this app. It works in a desktop computer and in Protect, but is not working in this Access mobile app..IAM TimVersion: 1.3.5

✓ Doesn’t work wellHit the help button in the app. Told me page didn’t exist.VsobVersion: 1.2.4

✓ Zero notificationsWhen a person presses the door bell, the notification received on the phone is silent, regardless of notification settings in the app or phone. So when someone is at the door, we’re none the wiser. No option to add a screen and bell to the hardware, so purely relying on the app for notifications… imagine having a building with 500 people in, expecting them all to have the app with admin access. Even then, they would receive zero notifications, so the app and whole system is absolutely pointless..Swainson08Version: 1.3.0

✓ Was fine before the “simplified” interfaceThis app used to be ok, but when the interface was simplified in version 1.3.0 access to the schedules was removed entirely. Changing schedules was one of the most common things I used the app for and now it’s completely gone. I like complicated interfaces with lots of information and options. Please at least bring back access to schedules and changing the assigned schedules for doors..DiskimageVersion: 1.3.1

✓ Poor QAWe’ve been successfully using this app with our platform for a couple of months; relying upon it for door access. Ubiquiti software development team’s quality assurance is apparently so horrid, that the app now suddenly crashes after the latest update, making it totally useless. Now we can’t remotely access videos, login credentials, or access logs. What a piece of junk..Erth64netVersion: 1.6.1

✓ App crashes on launchApp immediately crashes immediately after clicking the icon on the Home Screen. Deleting and reinstalling the app doesn’t help at all. Unfortunately, using the web interface is the only other option; the web interface for access isn’t usable on mobile, since the sidebar section isn’t visible..Lee C BakerVersion: 1.6.1

✓ Doesn’t work over VPNCan only be used on a flat network without UI SSO. Really disappointed for a door access system. Notification for doorbell doesn’t work..Xk3tchuPxVersion: 1.0.0

✓ Not working…I click on UDM it flashes screen and says welcome to UniFi Access… loop and back again. Everything is already setup..RMHRMHVersion: 1.0.6

✓ Unifi Access AwfulDoesn’t work.PullHairVersion: 1.6.3

✓ IPad versionYou just updated the entire interface. Where’s the iPad version??.AvrahamraskinVersion: 1.3.2

✓ PleaseIntroduce Spanish language.Israel VelasquezVersion: 1.4.2

✓ Strong Start, Needs WorkThe Good: 1. Doorbell feature = awesome 2. Adding users is quick and easy 3. Provisioning access cards is efficient The Bad: 1. Opening the app shows out of date info 2. No way to swipe down to update dashboard view 3. Not iPad native = huge disappointment.RcFitzVersion: 1.0.1

✓ Fine for occasional use…not for regular accessSince this is specifically the App….this is not a review of the Access System but a review of the App. The Access System has a lot of great features and ‘potential,’ but from an App perspective there are a ton of features that are lacking, and a fair amount of features where you can tell thought was originally considered, but never followed through. BIG Concerns: 1). The lack of a native iPad App just shows very little intentionality and effort. While an iPad App could provide extra/different functionality, BUT if all they did was take the same App and compile an iPad version that would a huge improvement. My usage of the Access System is only through the local web portal and a couple wall mounted iPads in the Office….so this is a huge interface limitation. In 2022 to not have both an iPad version (which really would not take a whole lot of effort) just highlights Ubiquiti’s recent trend of releasing half-ready software and then not addressing simple issues for extremely long periods. Really their is no excuse as to why there is not an iPad version (and I did not initially realize this). 2). The App has some good functionality, but it needs to have a much more simple and intuitive ability to monitor multiple doors and be able to remotely unlock them. To be clear, such functionality is there, but the interface is very clunky (especially if you have more than one door) and not intuitive if this is being used not as an occasional tool but as a regular App by a few users in a business environment. —>And that would be my overall criticism of the App. It becomes apparent the more I use the system that it is programmed with the mentality of a single user in mind—who occasionally accesses the App—rather than as an actual business deployment tool. Now that might be fine, however, you would think a door access system intended to support multiple doors is a system designed primarily more with businesses in mind and not the occasional home enthusiast. We are a relatively small business so our needs are not pushing anything, but I would have thought twice about investing in the system had I known the App/web limitations. We have two more connected buildings where I doubt I will deploy this system. Again!, the Access System itself has seemed to work quite well, integrates with UniFi and is well thought out…..but that good thinking falls flat if a real-time interface system is poorly designed and limits functionality that was clearly intended from the get-go. - - - (Other obvious minor annoyances…does not show door status in real time and has no way of updating without exiting out of screens and going back in; no ability to program the name of the door that displays on Access Pro Readers as different from what the system labels it; no way to program the door position switch to trigger an alert/message; if the App has been left running and you need to access the camera on one of the Reader Pros, it will tend to buffer and/or require exiting out….which usually defeats the purpose of being able to respond to someone coming to a door—>again, this is particularly in a business environment where someone might not stick around long enough after they have rung a door)..TotusTuoVersion: 1.1.1

✓ Unconnected with real world usageI cannot believe that one could not open ua-hub controlled door next to the g4 doorbell ?!?!? but need to switch between the apps.NospamanymoreVersion: 1.2.6

✓ Terrible product and appOnly admins can use this. If you have a group of people, they can have access cards, but they can't use the app. This feature is locked behind a monhtly subscription. Don't bother..SushiewahVersion: 1.3.2

✓ No longer worksApp crashes on startup, tried all the usual fixes. Looks like the app is dead until Ubiquiti gets a fix out..RefractixVersion: 1.6.1

✓ Crashes… Unusable - Now fixed ✅App crashes upon selecting UDM Pro. Using IPhone 12pro with latest iOS App is non functional but you do get a doorbell notification. Update from Ubiquity team fixed the app, now working perfectly..Sconn7Version: 1.2.8

UniFi Access works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact UniFi Access.