Allstate® Mobile App Support

What is Allstate® Mobile? Description of Allstate® Mobile 1793 chars

Allstate Mobile gives you access to safe driving tools, insurance ID cards, 24/7 roadside assistance and so much more.

Have your insurance where you need it, when you need it.

Features:

Drivewise® – Drivewise gives you insights into how you drive and rewards you for everyday safe driving.* Drivewise includes Crash Detection, a safety feature that can get you in touch with help if you're in a crash.

ID cards – Access a digital proof of insurance right on your phone.**

Payments – Make a payment, manage Auto Pay and review your policy bill and payment history.

Allstate Digital Footprint - Find out if you've been part of data breaches, discover the types of personal information companies collect and how they may use it, and send requests to delete your data and unsubscribe from marketing emails.

Roadside Assistance – On-demand roadside service is available without logging in, to any driver and any car, any time—even if you're not an Allstate customer.

Coverages – See policy information and details about your coverages.

Agent Access – Instantly contact your agent through the app, no log in required.

QuickFoto Claim® – Simply use your phone to snap and upload photos of damage following an accident.

*Using Drivewise® as part of Allstate Mobile uses your phone’s GPS services. Continued use of GPS running in the background can dramatically decrease battery life.

Drivewise is optional. Insurance feature is not available in every state. Subject to terms, conditions and availability. Smartphone and download of Allstate Mobile with activation of Drivewise required. Savings based on driving behavior and may vary by state.

**Disclaimer: Electronic proof of insurance not accepted by law enforcement or departments of motor vehicles in all states.

Allstate® Mobile App User Reviews

What do you think about Allstate® Mobile app? Ask the appsupports.co community a question about Allstate® Mobile!

Allstate® Mobile Pros

✓ Extremely SatisfiedOnce you get the hang of the app it’s fairly easy to navigate. I love it. It’s very convenient and nicely organized. The insurance is fairly affordable and I was able to save big on my renters plus car insurance. Using drive wise, I’m able to get cash back and earn trust while doing so which is amazing for me. I love being able to have insurance I can work on building trust with and rewards. I’ll never use another insurance company again due to not being able to work on my progress with others like I can with Allstate. I am extremely satisfied with the way they have the accident alerts as well. I have children whom are mostly with me all the time so feeling safe and not alone is a win win for me. Thanks Allstate for being here for my family..Regina RitcheyVersion: 15.8

✓ Service unavailable almost every dayI started using this app last week. Since then I’m always getting service unavailable whenever I try to login to check my driving feedbacks. The first it happened I called the app support and she said I need to delete the app and reinstall it. This is because I mentioned that I was able to login on my desktop but not using my iPhone. So she solved my problem. However when I checked the trips they were gone, meaning I had lost the points for good driving. Today for the 3rd time it happened again. I just did the same delete and reinstall process without calling support. And of course the trips are all gone and I’m missing the reward points again. I think this a bug that needs to be fixed right away. Otherwise it’s pointless to have the app running in the background (and draining the phone’s battery without getting any reward points..AbapsterVersion: 13.0

Allstate® Mobile Cons

✗ Fix phone use while driving featureBefore the phone use while driving feature came out for Drivewise, I would have given the app 5 stars. However, when I stop my car at my destination and use my phone, it is tracking that as using my phone while driving. For example, I have been giving a coworker rides to work everyday for the last 2 weeks. When I would pull up and park in her carport, I would send her a text saying I was there. When checking the Drivewise section in the app later, it showed I used my phone while driving (although the phone use was tracked at my parking location). Because of this, I have had to remove many trips due to “trip data not being accurate,” which is losing me safe driving points. I do not use my phone while driving, so it is frustrating that this new feature is saying that I use my phone during my trips. Now I’m not even sure how long I have to wait before stopping before I can touch my phone without having to remove the whole trip data due to this error. Please fix. The rest of the app is great..Bchan5Version: 14.0

✗ Unreliable informationThis app is horrible!! I have gotten phone activity because my phone is in my cup holder while driving, I stop and it moves and the app says phone activity. Also got phone activity when using my phone after car is parked. Trip should end when car is parked. And don’t get me started on the braking!! I’ve got hard braking in my driveway! Also sometimes I’m hard braking to avoid some of these idiots on the road from running into me! These apps act as if you’re the only one on the road driving, driving is interactive, sometimes you have to react to what’s going on around you at no fault of your own. Bottom line the app needs some serious tweaking and updating!!! UPDATE: It registers phone activity even if I’m just sitting in my driveway talking on the phone! I pull in my driveway, park my car and make a phone call before going in house. End said phone call pull in garage and it says phone activity at end of trip and shows it was while I was in my driveway! Or if I pull out my garage and get a call before I hit the road, take the call in my driveway, end call and start driving. It says phone activity at beginning of my trip and shows it’s when I’m in my driveway. Just because I’m in my car and it’s running and I’m on the phone doesn’t mean I’m driving smh!.Bopbizz 1Version: 16.8

We hope you’re enjoying Allstate Mobile! In this update, we’ve fixed a few things to make the app faster and easier to use..