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NAB Mobile Banking App Complaints & User Negative Comments 2024
NAB Mobile Banking app received 49 complaints, negative comments and reviews by users. Have you ever had a bad experience using NAB Mobile Banking? Can you share your negative thoughts about nab mobile banking?
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NAB Mobile Banking for Negative User Reviews
✓ Crashes too often - Needs updateGood app - when it works. Crashes waaaaay too often. Otherwise it does as it should - i.e. displaying account balances and can perform transfers. However needs to be able to add new transferee account through app. The whole point is to be mobile, and if out with friends and needing to transfer to each other on-the-go, the process needs to be more streamlined. And they need to fix the new pass code login option - it crashes every time..Version: 2.1.0
✓ Unbelievably badUnacceptable quality. When doing a funds transfer, if there is some error, the website would give a popup warning. However in this app it will just log u, without explaining what the error is... So u keep trying repeatedly in vain.. Lame app, fix otherwise better to have no app. Easier to just go to the website.Version: 2.1.0
✓ Needs workTouch ID login is needed No way near as good as commbank.Version: 7.2
✓ Signs of improvement but...For whatever reason, the whole NAB has been stuck in the stones ages on the IT front for a long time. The level of services with their iOS app and web netbank just can not compare with their competitors. Whilst recent and this version of the app has been moving in the right direction, it's still way behind in terms of functionality and usability. The present version is ok and seemed to be stable, there's still a lot more work needed. As for the latest functionality to order PayTag on the app, it's another evidence of NAB's lag. A joke when ApplePay is working well for my Amex and other O/S debit cards..Version: 8.2.0
✓ DisappointedThe NAB app works well for the stuff it is meant to do. However I was disappointed to find out that many other banks show more details about transactions and where they are from thank NAB does, and often when I spent money it is simply shown as “eftpos debit”, then I have to figure out where I spent that money. I have also seen that many other banks have the feature of showing how much money you have spent on food etc. which NAB doesn’t do. I would love if they could incorporate something like this into the app that allowed you to monitor how much money you wanted to be spending on certain things. Overall, the app works pretty well but is missing a few features that other banks incorporate into their apps, which is quite disappointing on NABs part..Version: 9.8.0
✓ Apple Watch App issueI like the mobile app, it does everything that I’d expect it to do. The Apple Watch app though has never worked for me. I’ve tried it on a Series 2 and a Series 3 Watch, but all I ever see is the “loading balances” screen or a message saying “balances aren’t available, give it a go in a minute.” (I’ve “given it a go in a minute” but no change) I’ve tried uninstalling the app on both my phone and the watch, deactivating and reactivating quick balance, rebooting the phone and watch, tried it on 4G and Wifi, updating iOS and WatchOS and even factory resetting the watch (I’d rather not FR my phone just for the sake of one app). Nothing I do will allow the watch to show me balances. Hoping someone from the devs might be able to help because NAB themselves would just tell me to do the above. Currently using an iPhone X and an Apple Watch Series 3 (all updated of course) and the app on both devices are up to date..Version: 9.26.0
✓ It’s ok on iPhone sorry but iPad is lazyIt’s ok on the iPhone but slow to login and too many different ways to navigate menus at the bottom then the top or there is the more button or the 4 dots somewhere. Navigation should be simpler, clearer , consistent and intuitive it’s very hard to find functions ie how can I find out future scheduled payments for an account? The iPad version is just the iPhone version and not making any use of the larger screen to display more info and reduce the amount of navigation Generally ok just not great when compared to other institutions on their iPhone and iPad apps.Version: 9.35.0
✓ Constant updatesThese guys do constant updates and then I can’t continue to use the app until I’ve updated the whole app to the newer version. Usually a minimal change and if I’m low on memory then I need to delete items from my phone just to update this stupid app and then check my balance. Well I used to have these guys as my only bank and now I’ve gone and opened up another account just coz of this recent update nonsense..Version: 9.30.0
✓ What happened to being able to see your money tracking on the appSo what happened today to NABs “new and improved” money tracking feature being accessible from within the app?? (not sure who told NAB that it was improved, but it’s not - now you don’t get a pie graph visually showing you where you’ve spent your money for the month and can’t as accurately categorise items. In fact it even told me my husband spent $260 at a liquor store recently, when it was actually Woolworths...) Glad I can still move between accounts and to other accounts with the app. Also very glad I can now save my sellers details for the next time I want to transfer to them..Version: 9.49.0
✓ Disabling touch log in after every updateWhy is it that every time you update the app you disable the touch entry??? I then have to go and find my NAB ID and password to log in and reenable touch entry. When I enter password it tells me that my profile cannot be found. So I have to tell the app I have forgotten my password, which then prompts me for my NAB ID and new password. So I enter my password that wasn’t accepted the first time and it tells me that I cannot change my password to the existing password!!!!! WHAT!!!!! Once again it can’t find my profile when I try to login. Delete the app and reload it again seems to fix the problem. But once again I have to go and find NAB ID and password. !!!.Version: 9.87.0
✓ Frustrating at timesLook, it’s a decent app for the most part, but with a few very annoying “features”, such as having to occasionally put your password in even if Touch ID is correct. No other banking app makes me do this so it feels like overkill and is very frustrating. Still, the app is much better than the bank itself. After a number of disappointing experiences I now have almost zero trust in then to take reasonable care of my finances. Hence I have switched a large part of my banking elsewhere..Version: 9.10.0
✓ No Apple Pay Pay? Not happy!I never bother to rate apps but this was an exception! Very unsatisfied customer due to lack of Apple Pay Integration all whilst nab’s New Zealand based subsidiary (bnz) introduced it quite a few months ago. Perhaps after nab complete their branch shutting program (already received two letters detailing closures) & have scoured the world to find 2,000 digital workers (good luck), inducted them & had their first scrum, perhaps then they may consider the customer experience benefits associated with Apple Pay integration! Although I hope by then Apple have pivoted deeper into financial services/payments which will allow me to roll up my collar, put on the voice of famous French soccer player Eric Cantona, and say a big and fond “au revoir!”, just as the sun sets over the French Riviera! 👋.Version: 9.2.0
✓ Worst banking app I've ever seen in my lifeI think one has to login first in order to rate this app but, on the go and using a 3G connection, this app is a big flop. Since I've downloaded this app I've never been able to login to this app to actually view my business account. This app will make me switch banks as majority of my work is on the go. It just sits there with a white page and doesn't go past that point to actually ask me for my login credentials. Please fix the app before you loose potential customers..Version: 2.1.0
✓ Transaction dates??¿¿Overall this app is alright except when i go to check my recent transactions and it shows transactions for a day i didn’t even purchase anything. for example if i were to buy something on Tuesday and then check back on Friday the app will say i made that purchase on Friday which is extremely confusing. this makes it extremely difficult to pinpoint where my money went if there is money missing from my card. the app just changes around my transaction dates. unless i’m reading the app incorrectly, this is pretty disappointing :/.Version: 9.79.0
✓ Quick balanceLike this app and use it regularly however recently the quick balance function stopped working. Every time I went to use a message popped up to say it had been “turned off for security reasons and if I wanted to turn it back on again i had to go into the app settings”. In the app settings everything was properly activated and fine ? The IB Support team did not know what the problem was and said I could try deleting the app and setting it up again. A bit of a nuisance 👨🏻💻.Version: 8.18.0
✓ Face IDFaceID access to the app has been temperamental for months now. FaceID is successful but each time I’m prevented access and a message is displayed telling me that while my face was recognised, for security reasons, I need to enter my PIN. That would be fine, however no key pad appears for me to do so. I find myself having to cover up the front facing camera to block FaceID; the only way I’m presented with a keypad to enter my PIN and gain access. Deleting and reinstalling does not resolve.m the issue. Once I gain access, the rest of the app functionality is great..Version: 9.39.0
✓ ExcludingI cannot update the app. NAB has CHOSEN not to allow iPhone 6 to continue using the last version. Apple supports use of 6 by all other versions being active, you cannot update for added features. All basic needs are still supported through Apple. NAB has decided not to take that option. Banking needs to be available to all. NAB is excluding customers based on their financial ability to pay for the newest technologies while charging people to use teller services. If this is how NAB insists I do banking then why is do they not offer interest free loans to buy electronic equipment they are forcing people to require? I am a home owner and this is the first app that will not support 6. It is an important app. NAB is using technological privilege to discriminate against those without privilege. I’m a home owner which gives privilege, yet I still am harmed. I cannot imagine how hard and unjust it feels for others. This app move might seem small but knowing the choices they had it feels as if it is showing NAB’s true feelings about their customers that are middle and lower economic status. Or they are that our of touch.Version: 9.113.0
✓ Not bad, one major flawThe app is pretty good but it really could better integrate the credit card account. It would also be great to have a calculator to see how much I’ve paid off my bill and how much is left when I’m paying from different accounts. EDIT: the developers have helpfully pointed outed that you can find credit card payment information in the app, so my review was wrong. Thanks for highlighting the error. I still think there is room to improve credit card integration - as above, itemizing expenses and perhaps a calculator to help as you see how much of the closing statement is left when paying from multiple accounts. The App Store suggests some of these features may exist, but I’ve been unable to find them..Version: 9.28.0
✓ Really really buggyWorks well but only when it connects properly! Often tells me the website isn't available, then kinda connects, sometimes hangs on a white screen with the spinning icon trying to load. Have to reset iPad to make it work. Please fix!.Version: 1.2.1
✓ Dates inaccurateMostly good but as time has gone on, the dates of purchases have gone out of whack.. which is a problem if I need to dispute a purchase or know the date I transferred money. I buy something, it comes up as normal. Then next day it says it it was purchased that day when in reality it was the day previous (eg purchased on a wednesday, on thursday it says it was purchased thursday, or even a few days previous). The purchases were not at 12am or later. Very annoying so I’ve had to re-download the app and hope it sorts itself out..Version: 9.93.0
✓ Stupid people demanding Apple PayJust read a review where an irate person is leaving NAB to have Apple pay at ANZ. ANZ was the worst bank I have ever dealt with and I refuse to go anywhere near them again. They even refused to honour some Travellers Cheques I tried to cash a few years back even though the Cheques were underwritten by ANZ themselves. So hope you enjoy your time with them and that you see what they are really like. I have accounts at the three biggest banks and have had great customer service at my local NAB. Best of the big 4 overall and best interest rates without having to lock in your money for a long term although the CBA has the best App..Version: 9.4.0
✓ Mostly adequate.The app is usually functional..Version: 8.24.0
✓ Can’t loginThe app sounds fantastic but even using my NBN internet I’ve not managed to login! Not once. If I can’t login ever, what’s the point to all of the amazing features. Come on, get it fixed!!!.Version: 9.18.1
✓ Needs Apple PayI’ve been with the NAB for the last 20 years, had my mortgage with you, paid it off, and think that the App works well enough for me to be satisfied, BUT I would like to add my voice to the mounting chorus of customers who want Apple Pay availability using their NAB Accounts. I really don’t want to change over to another bank just to enable that, and I certainly don’t want to open a second account with ANZ just to be able to do that - Please get Apple Pay working with NAB accounts ASAP. Many thanks. With that functionality I would be happy to change my rating to 5 stars. I do hope the Developers can pass this on to the powers that be as a matter of urgency..Version: 9.24.0
✓ Used to be betterI'm disappointed in the change of design and location of the app. It was much easier and nicer to use before changing it to using a menu to have all of the features in that location This makes it slow and adds nothing to the app. It also broke the ease and convince of the pin and has no clear instructions on how to remove the pin and have to readd it..Version: 5.0
✓ Front page too busyThe recent update made the front page to busy with no real use. There’s a logo then a personal greeting, I don’t need my banking app to have hello taking up space it’s an app not my mate. The majority of the front page is empty white space and information I don’t need at a glance. Then there’s poor use of available space and information NOT NEEDED on the front page. Account & balance is all I want to see at a glance, further information I will open the relevant account for. As it is I have to scroll to see account balances and information that was available at a glance before..Version: 9.51.0
✓ Useful when it's workingIt was a good app, but seems to be having server problems over last few months as it's very slow to login, but mostly doesn't let you login at all..Version: 8.2.1
✓ UselessWhatever that’s occurred in recent updates has made it useless as it wont even allow me to login despite many attempts at resetting my passcode even though i had not forgotten it. cant login by face recognition or manual login. no matter what i do, including re-registering for internet banking, tells me my profile cant be found despite greeting me with my name upon opening. I have to login using Safari. it has become an absolutely useless app. now have to resort to usual login through the browser on mu phone or laptop. as it cant do anything except to appear as a nab icon on my phone, i give it 1 star since i cant give it zero!!.Version: 9.87.0
✓ Change banks first!History -for credit cards at least- only goes back to March 2014. So you can make payments and see recent transactions but it's useless for actually managing your accounts. Stick to paper..Version: 5.0
✓ AnnoyingWhy does this app work only 10% of the time. This is the most frustrating app on my phone. I actually should switch to another bank so I don’t have to deal with the “try again” message on the login screen. Seriously it’s 2018 sort it out!!!.Version: 9.10.0
✓ Hello....is there anyone out there?You can tell how much NAB really care about their app users by how quickly they respond to the many App Store reviews. In case you can’t tell NAB this is sarcastic. I noticed a news article today about how much NAB is doing to improve the app - hey NAB, how about you listen and respond to users?! I’ve been using the app for 6 months. It’s ok but not on par with CBA or ING. BUT....I’ve been asked to login again ‘for my security’, the message says my Touch ID is correct but I still need to login again. Um what? Has something happened with my account that I need to be worried about my security? If not this seems like overkill NAB as no other bank I’ve ever been with does this. I would appreciate a response to this review or the in app feedback I submitted..Version: 9.10.0
✓ “Deposit Made” push notification?I like this app as it’s simple to use and transferring is easy. I’ve used it domestically and internationally with no hassles whatsoever- it was great! What I miss from when I was with Bankwest was receiving a push notification when a deposit was made into an elected account. I know you can set up Quick Balance, but I don’t like the idea of having my elected balance displayed to anyone who may hold my phone. It would be highly beneficial for the app to send me a push notification when a deposit has been made into my account- for example, this is incredibly handy when I’m waiting on my pay to come through and I wouldn’t have to keep checking my account..Version: 9.2.0
✓ Account DisappearedThree stars because the app is normally ok but recently my account just disappeared, try and log in and it says I don't exist. I can log in fine on a web browser. I'm uninstalling and installing again to try again. Weird..Version: 9.74.0
✓ Basic use of fingerprint ID doesn’t workAdded in fingerprint authentication bust still asks for a password. What’s the point?.Version: 9.14.0
✓ Quick balance will not turn onGot the new iPad Pro 2020 release, nab app and the iPad are both updated with the latest software. When I turn quick balance on I press agree, select the accounts I want to display and the top choice to display the balance on the screen is selected. I press save, it says saved and updated or whatever. But then in the menu quick balance is still off. And later when I select quick balance without logging in it instead prompts me to turn quick balance on. I know how to turn this feature on, ive done it literally 20 times before. For some unknown reason which isn’t software or a device that’s out of date it won’t work.Version: 9.46.0
✓ Many issuesQuick balance widget not working AGAIN, just get a message saying “Balances aren’t working. Give it a go in a minute.” Only way to fix it in the past was to log into the app, turn it off & back on again. So I tried to log into the app with my touch ID but get a message saying “Oh, that didn’t work. Give it a minute and have another go.” Then try to log in with my password but get a message saying “We’ve logged you out. To protect your security, we had to log you out. Try logging in again.” I’ve tried logging back in multiple times today but just keep getting these error messages. UPDATE TO RESPONSE: I’m using an iPhone 6S so I don’t have face ID, your response is useless to me..Version: 9.97.0
✓ NO STARYou do not deserve even one star. Now there's one more tap to get to IB, before the 4 digit passcode screen. I knew I shouldn't have expected anything good from you..Version: 6.0
✓ Some improvements neededIt’s a bit of a headache trying to follow where my purchases were made on the correct day, when NAB lists them as the day the money was Taken from my account. eg. Purchase on Sunday is listed as a transaction for Wednesday a few days later. It makes it confusing for quick and accurate record keeping. Please follow ING’s example as they keep transactions clear and simple, including the name of merchant, time of purchase even when the transaction is pending. The date of purchase is not muddled up. Also notifications for when money is deposited would be great, so I don’t have to constantly log in to check. Thank You..Version: 9.18.1
✓ NEW MAY 2022 update login errorMost recent update won’t login via app, Face ID logs in, then states “For your security we have logged you out of your account’ please log in again. IT KEEPS DOING THAT OVER AND OVER AGAIN. Only new advise given was to uninstall and reinstall app again. 🤬I should not have to re registered my device (security) and so on because of your app glitch. And yes “I have gone through all the other advise of iPhone security settings, hard reboot phone,wifi & data, clear Caches and so on. I normally don’t complain about temporary glitches in apps, it can happen sometimes, as long as it’s eventually rectified, I don’t bother in making a negative review. however seeing this app I use for business and the data itself (Banking) is extremely sensitive, I feel especially banking apps should get it right the 1st time..Version: 9.97.0
✓ UpdateI have just updated the app, and found that when looking through my savings account. The default is set to show the last 100 days, along with the amount you had in your savings on whatever date you transferred on the right hand side. Although when you change the default to show more than 100 days, it then takes away the amount on the right hand side. Which is really annoying when you want to track the amount you have saved from a certain date. I believe this is a new thing with the update..Version: 9.59.0
✓ In App Live ChatThe person who helped me on the app chat was prompt and answered my question - no complaints with the consultant. However, the live chat is not very user friendly. Why do I need to wait with my app open to keep my spot in the queue? Even if I leave the app open for 10 minutes without touching it I get kicked out for inactivity. It is just really inconvenient and it would make me rather call instead. Overall the service was great but I feel it would be more with the times to be able to exit the app and wait for a notification to let me know someone has replied.Version: 9.93.2
✓ Keeps crashing when I authorise bill paymentNormally this app is ok but when I authorise a bill payment it keeps crashing. NAB expects me to pay them on time just like other billers..Version: 7.0
✓ Worst banking app I’ve ever usedAustralian banking apps are million miles behind. If this app actually allowed you to login efficiently each time it might actually be useful..Version: 9.99.0
✓ Log in info just disappearedMy log in info disappeared and I cannot access bank info via the app any more. They say to log in through the website to fix the problem but that doesn’t work. I’m happy with NAB otherwise, but their app situation really needs some work..Version: 9.83.0
✓ Pretty poorNo access to my NAB credit card statements using this app - makes it pretty worthless. Where's touchID support?.Version: 6.0
✓ You broke the appJust updated the app. Now i can’t log in to my bank account. Please fix this..Version: 9.93.0
✓ Terrible bugsInternational payments won’t work. After entering 4 digit code it just closes. Doing this for 3 days now..Version: 8.24.0
✓ UnblockI like how it’s keeping my current balance in check, how is telling me my purchase, deposits, withdrawal etc. but my problem is the block account switch! I was testing out the block card option and the when I decided to unblock it after a few minutes it continues to appear blocked! It notified me saying my account is unblocked and I can make purchases again but the screen tells me otherwise. The switch is still on block mode and no matter how many time I switch it, it’s still saying I can make purchases all while showing me it’s on block. What is this a bug!?.Version: 9.18.1
✓ Account balances not loadingApp has been good up until about 1 month ago when the Home Screen stopped loading account balances. I rang customer support and did all the usual things like clear history on Safari then deleted and reinstalled the app multiple times. Still no luck. Keeps coming up with a red message in each account saying that account totals can’t load and to refresh to retrieve totals….which doesn’t work. The same message remains. When I select an account the balance and transactions do appear, just not on the summary home page where you want to see an overview of your accounts. Anyone else experiencing this issue recently and are the technical support guys aware of this issue? What else can I do?.Version: 9.103.0
🙂 NAB Mobile Banking Positive Reviews
NAB Mobile Banking works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact NAB Mobile Banking.
⛔ NAB Mobile Banking Problems
