Brother IPrint&Scan Negative Reviews

Brother iPrint&Scan App Complaints & User Negative Comments 2024

Brother iPrint&Scan app received 187 complaints, negative comments and reviews by users. Have you ever had a bad experience using Brother iPrint&Scan? Can you share your negative thoughts about brother iprint&scan?

Brother iPrint&Scan for Negative User Reviews

✓ Tick tockIt feels like this app hasn’t been updated in 10 years. Do yourself a favour and just use Image Capture on MacOS so you don’t have to subject yourself to using this janky, malnourished app..DrukqVersion: 6.9.4

✓ Could be better and now having problemsHello, everytime now when I go to print something, I select photos and it now goes to the other end of all of my photos , so it is now impossible for me to print anything as I cannot scroll through 8k photos to get to my most recent one to print it... please fix!.TitchdarlingVersion: 5.2.3

✓ TerribleThis app worked perfectly for my iPhone - won't work AT ALL for my iPad. 'Cannot find device'. Same house, same network, same printer. Reset printer, checked IP settings, etc. FAQ no help, and no support offered in my 'region' (New Zealand). Annoying!.P McArthurVersion: 3.0

✓ Stopped supporting older modelsGive me back the older version! I can’t believe this app discontinued supporting the older version, and the all-in-one was a ”wifi” only model. That means I can't use it after paid so much and the machine has no problem at all. It still has 77% drum life! It's unethical and not environmentally friendly to manually force the consumer to purchase new products!.No time yo wasteVersion: 6.4.0

✓ Horrendous compared to HPs AppI decided to update my printer from my 8+ year old HP work-horse to the brother INKvestment. The printer itself has superior printing/scanning features compared to my last printer, but I LOVED the HP app. I scan almost all of the paper documents in my home and print a lot for work. The HP app’s scan function is so awesome and I do it all on my phone. Even the interface on the old HP LCD screen on my prior printer was somewhat modern and very intuitive. Why is brother a) so outdated looking and b) so insanely complicated! Updating firmware was automated and easy with my HP and I’m still having issues getting my new brother to update it’s firmware. Sadly, the app and brother’s website for changing the printer’s features, is so awful, that I think I’ll be returning this, despite how awesome the hardware is. Why isn’t the website that controls how to edit printer features integrated into the app?! Why do I need to go into 2 different things to get settings changed? So disappointing. Great machine, but if I can’t use it simply and easily when I need it, what’s the point..SeanagretchVersion: 5.6.1

✓ Doesn’t workConnection success seems a complete lottery. 2 same model iPhones running latest iOS. One occasionally links after a series after of failed attempts including a failed manual but never automatically. The other can’t find it either when touching the printer or at varying distances including the next room. MacBook Air simply connected as per instructions and works fine, including firmware update. Brother don’t seem bothered about sorting problem judging by how long people have been seeking help. If I’d checked the App rating I wouldn’t have bought printer. Lesson hopefully learned..Spanish PracticesVersion: 6.14.0

✓ The app won’t locate my printer after a new routerThe app no longer locates my printer (HL-2135W), even though it worked fine before I got a new router. After trying everything, even manual settings it still won’t connect. Please find a way to resolve this issue, my printer still works fine..Sending sentVersion: 6.4.0

✓ Can not air print directly. (Extra steps, extra work)Great compact printer but most annoying thing about this WiFi printer for iOS is it can’t locate the printer for air print what ever you are working on. You have to SEPARATELY save or transfer it on cloud service and then click on the printer app to print it. ••• Extra steps, extra works. ••• please work on this! Because it is a hassle and doesn’t make sense for mobile printing. Your ‘take photo and print’ is nothing like scan and print. So you shouldn’t advertise the scan facility. The quality is awful. It doesn’t auto correct contrast or edit the document. This purchase was a real disappointment. With the same money HP offered better..Little selinaVersion: 6.1.1

✓ MALWARE!!!Do not download! It has a separate privacy agreement not disclosed on the Apple App Store. It basically wants access to all your data and documents as they load onto your printer. These people are pure scam artists. Loaded the app onto my Mac and it will not delete. It will not close. The only option is to except their terms, or force quit the app. They are criminals, plain and simple. To sell you a printer, then have it stop working, then require you to give them your personal information in order to use it, is MAFIA stuff. Reporting them to Apple, federal trade commission, Better Business Bureau and anywhere else that will listen. STAY AWAY!!!.K 007Version: 6.7.1

✓ Not support scan to PDF? Unbelievable...There's no option to scan and export to PDF. Hope the upcoming version can be improved..Stephen ltmVersion: 6.4.0

✓ Missing basic features.App decides I’m not allowed to choose my paper tray. I often print in to card but the app will miss feed and grab the paper tray. No option to select bypass tray manually. Building iOS print feature is better for most usage..Outbreak MonkeyVersion: 6.10.2

✓ Email scan no longer workingGreat app but since the update last week the email scan function has stopped working..Humming AlongVersion: 6.9.0

✓ IprintPoor. Works finds printer then won't find it even though I can ping the device and see it with a scanning tool on my ipad. Search the net others have same issue.DGBS01!Version: 3.4.1

✓ Needs Scan to PDFApp needs more work but would grateful to receive an update that allows it to save a scan to PDF..IMax2Version: 6.9.0

✓ Not impressedCan not get this app to work with my ipad. it works with my iphone and my wife’s ipad but not with her iphone. All are connected to the same network. The problem is that it can’t find the printer on two of the devices but it can on the other two..Thisiythirdtry!/;!Version: 5.5.1

✓ Doesn’t list all printersReal pain, doesn’t list HL-1210W in the default list to add printers and won’t see the (correctly connected and verified) network. Poor, at least have a comprehensive list of products you make!.Johnny RegisVersion: 6.4.0

✓ UselessThis app does not connect to my printer, neither auto or manual..CorneredBearVersion: 6.11.0

✓ Horrible appIt keeps freezing and I had scanned 27 pages of work and receipts and then the app froze while I was about to share it. Then I had to do it all over again because the pages don’t automatically save. DONT GET THIS APP.Chs11531Version: 6.7.2

✓ Problems With AppYour App worked very well until I did the lates update to my iPhone. 1. I scan document 2. Click save to file 3. This is were the problem comes. Your app some times has save in the top right corner. But other times your app ask to use a tag. There is no save in the top right corner. Please fix and update you app.Sledguy733Version: 6.10.0

✓ Can't print actual size or lower qualityI like the app but you can't print actual size which is inconvenient for me because pretty much the only thing I ever print is dressmaking patterns and it's really important to print those without scaling so my garments turn out the right size. It's also not possible to print in lower quality, so you can save your print cartridges. Other than that i imagine it would work well for other people for whom those things are not an issue..Too busy to play gamesVersion: 4.4.3

✓ Why does this app exist?It’s uncomplicated and easy to use. I expect it is accessible to folks who are inexperienced with technology or only require basic printing of documents etc. However, overall the app is extremely limited. The printing options are inadequate, as a number of standard printing functions are absent. You cannot adjust the print size or the page layout. You cannot collate photos or documents onto a single page. Double sided printing cannot be flipped on the short edge. You cannot insert info about the papers GSM. These options (and more) are standard on a computer or any quality application. Instead, the app provides the ability to crop and rotate the content itself. A superfluous element as you can easily (and more effectively) achieve in the photos app. Considering a lack of anything useful in this app, it’s laughable that they even bothered including it. The point is, aside from the scanning function… you may as well use the built in Apple printing function. I’ll also add that there are several apps that allow you to quickly scan with your devices camera (adobe scan for example) on the go with superior editing capabilities. Of course I still use my Brother scanner when working on a computer / scanning to a USB. But considering the other options, the app is redundant. I considered giving it 2 stars as it is fit for basic use. But ultimately I expect more from an app solely dedicated to printing..ElisayzVersion: 6.7.0

✓ Unable to scan double sidedI set up my printer with my pc a while ago. I thought the app would be the easiest solution to scan to my pc and email. Unfortunately this is not the case. Why is there not option to select a double sided scan? It’s pretty simple surely!.Brad ThompsonVersion: 6.13.0

✓ If it’s not broke stop “fixing” itIt used to work. Now both printer and phone are on the same network and the phone can’t find the @&$%*# printer. Everything that doesn’t depend on this app works fine. Current version with “fixes” is even less functional than it was before when it just used to work..This_dying_soulVersion: 6.7.0

✓ Unreliable waste of timeThis is great when it wants to work, when you don’t need to print anything it is available in safari under widgets, but when you really need to print something it’s impossible to print from safari as the widget disappears and I cannot share the file I want to print with the app via safari, I don’t know what to do I have deleted the app and reinstalled it, but it still will not work safari won’t give me the option to add more widgets, it seems to just start working when it finds it convenient. Please fix.Ashzar0811Version: 6.1.1

✓ Unable to printKeep getting errors about printing. Stupid app. Can’t get it to print without printing being disrupted..ConstructiveFeedbackReporterVersion: 6.9.0

✓ BewareYou can’t print landscape with this app.NanoutziVersion: 6.13.0

✓ Sometimes worksSame as other reviews- was working fine now un-reliable.Devonport electricalVersion: 6.10.3

✓ Not working at allI can't get my iPad to connect with the printer. Turning it off and on doesn't really work. Not helpful. The message that I get is Firmware Update Check for update errors There was a problem updating the firmware. Try turning the device off and on and then repeat the update process. The following information will be saved: Model Name MFC-J480DW Serial Number Firmware Version FIRM E1511180735 Firmware Update Proxy Menu.Ann.001Version: 4.4.4

✓ Ok but...App is good. How ever u dont have the ability to change the mode u want to print in meaning that this app only allows colour printing :( waste of ink... Please add a option where we can change from Colour to Blank and White!.Dilan solankiVersion: 3.8.2

✓ Worst printer ever madeIf your looking at this comment please return your printer because the problem will not go away sometimes it will not print and sometimes it will not scan constantly every day I have the same problems it does not scan and it does not print. Asss asss scammmmm printer I’m sooo mad at this printer OMG.Get your refundVersion: 6.7.1

✓ Printing optionsIf you have any documents to print in iPhone photo icon you want be able to printing both side. I recommend its great if you giving option to print duplex from photo icon too because nowadays people has so many documents to print from downloaded images no only photos..DileeransVersion: 6.1.2

✓ Random Issue With IOSWhen scanning it doesn’t always give an option to save to Dropbox. Would be useful to be able to add Dropbox as an option on settings. Issue seems to happen from the second time you scan. Close app and rescan seems to be the way around. Also when scanning to email if you forget to enter email and you add text in email body you can not go up to the email address field as it keeps jumping back to bottom of message. It would seem in the recent updates it now means you cannot scan to pdf to email directly without first shunting the scanned image to say Dropbox. A backward step. When my printer breaks I won’t be replacing with a Brother machine. A 20+ year relationship down the drain..Accman68Version: 6.10.2

✓ Needs helpSo...the app finds my printer just fine, but integration with iOS is seriously lacking. It doesn't show up directly as an option for "print" (note: HP Smart does...hmmm). So instead, I found that I can "pinch out" on the print preview to turn my pdf into a (wait for it) pdf. Then--and only then--can I select Brother Print & Scan as an option. That seemed to work fine until today when I tried to print a pdf with filled out fields. The Apple iOS option to print fields was selected (and the fields showed when zooming in on the iOS print preview), but those fields were missing when viewed in the Brother Print & Scan app and missing from the printed document. What a disappointing waste of time, paper, and toner. It blows my mind that in 2023 a company can't get such a universally needed (and expected) feature--printing from a mobile device to a wireless printer--right. I'll likely look to a different vendor when replacing this printer..SistineKidVersion: 6.10.2

✓ Printer will not connect to appI have been using the app with no issues for at least 2 years and through every update... but I dont know what you have done with latest update but my printer now WILLNOT connect to the app... can’t find it at all not even manually.... extremely frustrating.... please fix this ASAP.Tessa56743Version: 6.2.5

✓ No PDF scan optionFrom what I’ve seen the app only saves images rather than a PDF for the scan function … and so for multi page documents it saves one image at a time. Would be great if there was an upgrade to scan in PDF format and also multi page PDF as well..HamishFranceVersion: 6.7.0

✓ IPrint&Scan GarbageI have two devices at work and your support page says it is compatible but only one ever shows up? What a waste of my time..Six.seven.kevinVersion: 5.3.0

✓ Good butOn my iPad 3 it is working good but there are not many options to change colour or size and things like that... On top of that, Air Print can't be used on my printer! Every time I have to expert files to this app... It's such a hassle! And you can't print your e-mail from your iPhone or iPad .....아르만Version: 3.2

✓ A Clunky AppThis connects online and almost always my ink will suddenly show that the cartridges are low or empty…. Even when almost half full. But even with out that nefarious aspect, the fact that it tries to control you in that they make it a constant struggle and irritation to just use the machine. The machine that you own. That you shouldn’t have to be tethered to this company forever. If you want to use a different ink, even though it’s none of their f’ing business, they make the machine turn against you. Sometimes it’s working fine… other times it’s acting like it should have a say as to what you do in your home with YOUR MACHINE. The company said they sell their machines cheaply but expect ink sales to make it worth while. I hope that congress steps in like they did with Apple and the right to repair. We need laws preventing intrusive controlling software on any device we buy . Also, this app is the bare minimum that they could provide their customers / mainly pushing ink - the formatting and printing options are sub par. Especially coming from a company that makes printers. This app hasn’t gotten better over the years either. You can only upload 1 image per printing- why better to use up paper and ink!!! Why not?! The ink prices are another slap in the face of anyone who has one of these machines. They are price gouging to the extreme..Vicpopsicle8Version: 6.13.0

✓ GBGood app, I regularly using it from many years. Missing one important feature it used to have. It doesn’t tell the scanned page count while scanning. You need to count the multiple pages manually to ensure that all pages are scanned..I movieVersion: 6.10.3

✓ So basic, no duplex default, can't duplex CloudprintI have two Brother printers, the MFC-9970CDW and the HL-L6200DW. I needed this app because the 9970 doesn't have AirPrint and then I like that I can print remotely using Google Cloud Print. However even though you can duplex a print job using Google Drive and you can duplex using the app locally, YOU CANNOT DUPLEX REMOTELY. I'm pretty sure this is a Brother problem and not a Google problem. You also cannot set duplex as the default. It isn't truly terrible, but since you don't need it with the 6200 locally since it has AirPrint and you can't use it remotely because I don't print hundred page document is one sided, it basically represents a total failure on their part to do the simplest upkeep on their app and that earns one star..Woods4000Version: 4.6.0

✓ Ok - scanning is a little painfulAirprint does most of the heavy lifting so I only really use this app for scanning, which is pretty painful. I’m delighted with my Brother printer and it works seamlessly with Airprint and the quality is great -as does the scanner - but a bit of an update on the scanning side would be ideal so I don’t have to fire up the desktop to scan. Appreciate the potential cost implications of adding pdf functionality, but scan to pdf for multiple pages would be amazing, but I’m not holding my breath!.Caveman99Version: 6.6.0

✓ Wifi doesn’t work after updatingEvery Window update, the Brother printer does print on wifi.SilverRoseCatVersion: 6.9.4

✓ Used to work in v4.6.0When app updated to v5.0.0 printing to my MFC8380DN stopped working. Comes up with “Data transfer timeout” every time. Scanning still works though. Hope they fix printing for MFC8380DN in next update..Liamm1968Version: 5.0.1

✓ Selecting printer doesn’t work when clicked (mobile).I have Brother WiFi printers in two different offices and this app easily finds them on the network but the actual radio button selection interface doesn’t work. The printer is visible. But you can’t select it. This looks like a bug perhaps specific to the printer firmware or phone iPhone model XR. The interface direct to you too update the firmware which takes you to a website but it’s unclear how to update the firmware on such a printer from a mobile device, if that’s even possible..Elrako X. HarkonnenVersion: 6.9.0

✓ App changing my settingsFor some reason I have found in the last month my paper setting for the iPrint&Scan app on my iPhone has changed from “letter” to something called “German fanfold “(whatever that is.) So it of course does not work with my shipping labels. I have no idea how to change this. I have reinstalled and installed the app, looked for a better brother app and none apply to my HL-L 2325DW machine. I have tried to go into Settings, but it’s looking for a login. It does not use my login for the website, nor for the password that is on the back of my machine and I have no idea where to change this. Very frustrating I’ve wasted four hours Trying to troubleshoot and have not solved my problem..FleecewoodVersion: 6.13.0

✓ Print optionsNo longer have the option to Black and White print. Now everything gets printed in color. Not ideal.SammjessVersion: 6.7.0

✓ Errors and poor print qualityTried printing a PDF document, the app errors and the printer just ends up printing a line of gibberish on each page, wasting heaps of paper. When it does work, the print out is low quality (words aren’t clear).VegetablerootVersion: 6.4.0

✓ Last update is a downgradeThis app used to provide a moderately complete set of support functions for the Brother multifunction machines — I had rated it at 4 many years ago. The latest update, which was supposed to be minor, has massively reduced its usefulness. In most places (other than medical), scan-and-email has replaced faxing. This app used to have scanner support that included direct “email as PDF” and “email as JPEG” functions. Those have been removed, so it is now necessary to save the scan to a file as PDF or JPEG, then to open mail, create a new message, attach the saved file, then (in most cases) to go back to the files app to delete the unnecessary intermediate file. When my Brother multifunction machine reaches end-of-life I will not replace it with another device from Brother if their software remains in its current state..MAFVersion: 6.10.0

✓ Works on 1 phone not the otherSame as review below we have identical iPhone 4s 1 connects the other doesn't. iPad 2 works fine. Also as below all live in the same house! Installed other printer apps but no connection. Well for the devices that do find the printer, the app works great..Joe Blow 90Version: 3.0.1

✓ No longer supports my Brother printerI’ve always had mixed results with this app but it was convenient for simple stuff. That’s all gone now. My MFC-5895CW network printer is no longer supported so that’s that. Why? I’m apparently not the only user to be fobbed off. Deleted the app permanently and will consider a different make when I buy a new printer. Pity, the printers seem to be very long lived..SETI-yetiVersion: 6.2.6

✓ Unreliable at bestThe app regularly comes up with a device error stating can not connect. Both mobile device and printer are connected. Regularly have to delete the app and reinstall to get it to operate. The app will not update when software update is available as it requests passwords…. What password ??? Never was one.Injustice is accurateVersion: 6.13.0

✓ Terrible App.Does not work with iPhone. Cannot see anything on your iPhone for printing. Told I have to open my emails through Google. Say what? Fix it or kill this App Brother. Waste of time..Right0neVersion: 6.9.3

✓ Useless for faxingTried to send to Brother MFC class fax, impossible. Useless software.Mike from SherbrookeVersion: 6.7.1

✓ A great app - when it worksThis is a great app - when it works, which for me is about 25% of the time on my iPhone 5 and iPad Air, and I never know which 25%. I find I have to wake the printer up by accessing the app and checking my Brother MFC-J5620DW is awake and about 10% of the time there is no response. Should it show as awake and you attempt to print, about 50% of the time the data arrives at the printer and it sits and chews on it but does nothing. About 25% of the time it spits out a blank page and considers the job done, but just occasionally - it works, which is joyous. I don’t know where the problem lies, the Brother app, my apps, ios, the router or the printer. I have not yet managed to fathom it out and life is too short..AngusRTVersion: 5.0.2

✓ UselessBrother sell the laser printer I purchased as as an air printer , but you have to use this app to air print, this is where it all goes wrong . I sell on eBay and wanted this printer to print postage labels and invoices, I work with an iPad and whilst the app is clumsy and slow with emails and documents it is totally useless with anything on the eBay platform. I set it for 1 invoice per sheet on A4, it insists on printing everything on 1 sheet , so 15 invoices that look like postage stamps . Tried printing 1 invoice at a time 🤷🏼‍♀️it then prints the invoice so big only 1/3 is on the sheet , it then throws you off the app so have to log back into eBay and start the process again. I’m convinced Brother designed this app as a form of torture . Printer is being returned as not fit for purpose and app is being deleted..Adsmum1Version: 6.1.2

✓ Great app but have to reinstall everytimeNo matter what settings i change on both the app and printer (MFC-9340CDW) it doesn't want to print. The app finds the printer once and then doesn't print a second time. I have to reinstall the app for it to find the printer again and print.Pixelpopper09Version: 3.8.2

✓ Hit and missCan’t always print from this app, it chooses whether or not it will work, it decided to stop again with a new message stating I need to disable the privacy separator. I have no idea where this is or how to to disable it, I do know it is stopping the printer talking to devices. It would be nice for it to be consistent..OhallnicksaretakenVersion: 4.6.0

✓ Many many bugs & glitches.In the most optimistic, bare bones interpretation- it does what it says it can do. It does it so poorly though that you will probably rarely, if ever, use this app. To scan from this app you literally can only control color or b&w, no resolution, no auto-crop...it can scan directly to a cloud service...if you go and manually save it and using iOS’s file system save options choose your cloud destination there. Also, it creates and saves in your scan destination a text file that says “From Brother iPrint&Scan” for EACH SCAN! Also from the app it just saves everything as .png format and with the name “image.” I’m mentioning all these because scanning from the device direct to cloud lets you pick the resolution (though the files scanned from app appear to be much higher resolution based on file size??) and names them with the time scanned, and gives some other good options. It’s like the people who did this app and the people who did the commands directly on the printer didn’t even talk to each other or attempt in any way to have similar features at both interfaces. Very frustrating..RymacguyVersion: 4.5.1

✓ Requesting a few tweaks please!I agree with other reviews. I am moving to using my ipad away from my laptop more and more often. I would love to be able to scan my documents on my brother printer from the ipad, just as on my laptop. Please add functionality like on my computer: Ability to name files at the scan point, save options or PDF default instead of PNG, and scan options on resolution so I can sort-of control the ultimate file size. If you can do that, this would be a 5-star app. I do appreciate that you added functionality with icloud. Thank you!!!.Smallville808Version: 5.2.2

✓ Files not savedI just scanned a passport page by page it took me 20 minutes. Went to share the file to email and the app seemed to lockup. Then about 2 minutes later an error as file too large for gmail. So tried to find the file to share another way .FILE IS GONE . The app does not automatically save the scan . I’ve now added Google drive to the linked cloud services and will try again. So far this app is a waste of my life and I have not many years left.HazzabolVersion: 6.7.2

✓ Remote printing impossibleWorks ok if mobile device on same network (wifi on same router). If outside of your home network, printing is not possible. Indeed your printer will be shown offline on this app and there are no way to email the document you want to remotely print through this app, like HP eprint for example..Ns8881235Version: 6.7.1

✓ Just the FAX ma’amI came across this app because I wanted to fax from my iPhone. It does lame to fax, but there are some shortcomings that need to be addressed. The most basic feature of any fax application is being able to add a cover page. The app does not permit that as far as I can tell, I would like to have the ability to add a cover page added to this app. The next short coming is that it does not allow me to copy and paste a phone number into the address box. It will only allow me to scan a phone number, using the phone’s camera. Not very helpful if you need to copy and paste a fax number into the app please address this issue by allowing us to copy and paste into the app..DameLibertyVersion: 6.10.1

✓ Hardly useful at allDESIGNED TO IRRITATE! If you want to print anything with this app it has to be what Brither wants you to print or something else. Eg, after copying text from an email, then trying to print clipboard, message was “The data on the clipboard cannot be read. Please copy something different and try again”. Is this some sort of joke? Obviously I don’t want to copy aa urging else. The rest of the printing options are not what you have chosen to print but what the app will allow you to print within its narrow range of source feeds. Ugh!!.Croc31Version: 6.1.3

✓ App useless as it does not even have a print queueIn addition to having no print queue the App does not have an ability to cancel, pause or restart a print. The printer also goes through excessive amount of ink, especially cyan even when printing in black and white. The worst printer that I have ever owned..John v unhappyVersion: 6.7.0

✓ Pathetically uselessIt is impossible to specify paper type, quality or tray. It is so dumbed down that you end up wasting tons of ink and paper and time trying to overcome the limitations. I hate this app, and the desktop version is no better. I don’t understand how something can be so useless in 2023. It feels like a beta version from 1983!.5pik*Version: 6.10.2

✓ Extremely FustratingDon’t get me wrong, this app is great when it works, however recently every time when I select the photo I want to print the app shuts down. None of my other apps do this. It’s very frustrating and it won’t allow me to connect to my new colour brother printer..Xchar101xVersion: 6.2.6

✓ Avoid , useless supportUsed to be able to scan from phone , then email as pdf , now you cannot , brother support are no use , they firstly ask me to turn off and on the printer , the printer is ok , it’s the app , they don’t speak english or able to diagnose a power cut let alone anything technical, don’t download or even buy a brother printer.Carldean76Version: 6.10.3

✓ Used to work - bu now stops me using markup feature for PDF in emailsThis used to work really well - but now The only way I can view a PDF in an email is to open it in iBooks...if I remove the app I can quickly read a PDF attached to my email (via the markup feature)..FfamilyVersion: 5.6.1

✓ App release won’t auto find printerI appreciate my brother MFC-J6710DW, it has worked well for a long time and continues to work well. I’ve had some trouble with last App release not automatically finding my printer. I couldn’t reach any support from brother either. My printer wasn’t found in the list in the App to set the printer manually, although it says it’s supported in the online information and has always printed and scanned via the App. I finally got it to work again by setting the IP address manually in the App. Normally the App works great...just not this latest update. Thank you..Tomc08Version: 6.2.5

✓ Works but limited featuresThis works on my iPad but it the only features that we can change are paper size, color, two-sided, and skip blank pages. These are definitely must have features. However, the other basic features it should have are: file type (no PDF!), resolution, jpeg quality, and file naming. When I scan an A4 sheet of paper in color, the file type is PNG and it’s 7MB! I would give this app 5 stars for it’s clear and pleasant user interface, but a negative number for lack of basic scanning features that are common place in 2018. Without these other features, I can’t use this app..XylemphloemVersion: 5.3.1

✓ DOESNT WORKCurrently using iPhone 15 with latest iOS. Using a brother PJ-862. Connects successfully to Bluetooth, however on the “Add printer” screen takes you to the settings section of the app, leading no-where. Basically getting stuck and unable to print, making this machine an expensive paperweight. Will be returning and recommending no-body else buy anything from brother again. Please fix..Matt8975467Version: 6.14.0

✓ Totally Unreliable & Very FrustratingAs many others have said, works only sometimes. Doesn’t connect to wi-fi about 80% of the time. Searched high & low for solutions but there are none. Can’t use any other app to print from ipad as far as I know, so you’re stuck. If anyone from Brother reads these reviews, please FIX IT!.DkejejVersion: 6.0.0

✓ Can’t save to PDFWhen I save a scanned document it saves each page as a PNG file, not practical when trying to handle multi page documents..DirtymikeandtheboyzVersion: 6.7.2

✓ It’s not as clear as computerIt’s convenient but the content printed is not as clear as computer.David txwVersion: 6.0.0

✓ Used to work fineRecently in the last few months it is unable to connect to the printer, even though the printer is connected to the router. Something has changed in the app, and it has become unreliable. Randomly works.Whatsgoingon123Version: 6.7.1

✓ Limited optionsPrinter option are very limited. No greyscale, page range, scaling,etc. paper size and number of copies seems to be all that is available.DrtsrewqsfVersion: 6.1.1

✓ Needs another app update to fix the last update.This app worked perfectly before the recent update and I would normally give five stars but since the recent update it won’t let me print off my phone. My printer shows an error message about a MP tray we don’t use. Nothing wrong with printer. It copies no problems. Please fix asap and I will change my star rating back to five..TkwhrtVersion: 5.0.2

✓ Doesn’t recognize printerWell, it’s easy for me to figure out how to set it up manually since it won’t recognize my printer in the first place. Neither in the same network, nor with this app. If you have people coming to this place to download the app. And have only one wish.... FIND MY PRINTER WITHIN THE SAME NETWORK.... and what’s happening? It can’t find it, that’s why we came here for. We are no computer tec. 1. So now I have to find out in the settings of the printer itself what’s the IP address is of my printer. Nobody tells you this, when you download the App. Ok, I’m on my printer located the error button until machine info comes up,pressed ok, print settings , hit ok again searching for IP ADdRESS type this in the iprint app by manual and finally it finds the printer. I like to ask the developer of this app. HOW ON EARTH does a normal person could know all this? Thank you guys for reading this. It was just a prospective from a nobody who like to have an easygoing life..MoglerinVersion: 5.6.0

✓ Failure after latest updateTHIS DID WORK FINE BUT LATEST UPDATE HAS COMPLETELY DISABLED FUNCTIONALITY. PRINTER RECOGNISED AND CONNECTED BUT JUST DOES NOT PRINT. NO HELP FROM APP SUPPORT OR FAQ IPHONE IS LATEST VERSION IOS. Further edit. Have just spent four hours trying to connect printer. It will no longer work when connected either to network or phone. YOUR HAVE RENDERED USELESS A PERFECTLY GOOD PRINTER WHICH IT NO LONGER POSSIBLE TO USE. Luckily I have a previous version on a different IOS Device which still works fine. It appears that you have DISABLED THE DIRECT PRINT FUNCTION..WaldoB~Version: 6.7.2

✓ Lame. No machine status as features show. Doesn’t offer Print in browsers. Seems backwards.Have a Brother network color laser printer. The AppStore features show a Machine Status button. Nothing there in the app... Very awkward to print from a browser. The intuitive way would be to select options in the browser. Then there would be a Brother print button. Not there. Lame...If try to use the iOS Print get no Air printers. So have to copy the URL. Then goto the Brother app click Print then paste URL... May not work since URL doesn’t have session data necessarily if trying to print like a confirmation page in a website that are logged into. So worthless and difficult to use just deleted the app..MikeyP1024Version: 4.5.1

✓ No PDF scan supportCannot scan as PDF from DS940DW.. Seems a software limitation, as the scanner itself is perfectly capable of generating PDF files. Scanning to PDF is really the most basic ask of any scanner. Also, files are saved as PNG when using the save to file option, but they transfer as JPEGS using airplay on the same scan, it’s so inconsistent 🤯 The app often locks up if the scanner is still coming online. Not easy to work out how to add a new device either, the UI needs improvement. Worth every star in the 2/5 it got rated as..MdotwillsVersion: 6.6.0

✓ The app seems neglected and no longer workingSo my HL-2135W worked fine until I upgraded my router, The nighthawk router connects to the printer ok, and so does my TP-Link, only thing is that the app “on the same 2.4gh” will not find the printer anymore, not even in manual mode, I tried other routers and the app still does not locate it, This has been an issue for the past year an a half, and no matter what, the app does not work, Very frustrating since it works fine and I have plenty of spare toners to use for it, only way currently is to plug it to my computer in order to print, making the wireless printing options obsolete, please find a way to resolve this issue..Studio of rockVersion: 6.2.4

✓ I want to like this App….I absolutely love my Brother printer that I’ve had for a few years, it still prints like a beast, but unfortunately I can’t say the same for the app. I have been let down over the time frame I’ve used it and refused to write a review because I don’t like writing negatively. Tonight after battling for three days to get the app and my printer to work together…after reconnecting my printer to the Wi-Fi router each time I need to print because after each print job the app no longer recognizes my printer. The printer still shows it’s connected to my Wi-Fi, the router and Wi-Fi are working, but my app just won’t recognize my brother printer. I’m at a cross roads, I just put in all new ink cartridges, I can’t print, I’m frustrated, but I believe it’s time to part company..GMS777777Version: 6.13.0

✓ Takes too long to printMy brother MFC 7860dw printer doesn’t work with this app very well, it always take so long time to print even 2pages. However, it works with computer...Migu kgVersion: 6.7.1

✓ Don’t waste your time….App has never had functionality to print directly for Apple programs, but a workaround of copying to the clipboard would allow printing of any data. Since last update, it will not recognize any data copied to the clipboard, so is now TOTALLY useless. Uninstalled today and will not buy Brother products again!.SlackenbakenVersion: 6.6.0

✓ Used to work well- App does not work at all nowThis App was great for general and quick printing, but suddenly stopped communicating with the printer about 3/4 weeks ago. The actual printer is communicating with the wifi on the same SSID as the various idevices, but still no luck printing. I suspect that this App needs to be updated by Brother to work on the latest ios..Not a happy chappy lolVersion: 5.3.0

✓ To print or not to print, that is the question!Two days ago i had to reinstall printer & software with all its updates. I have an MFC9340CW that this app no longer can find & I now have to put the printer in manually. OK, but 2 days ago I had the settings option so could print in duplex, 1 hour ago I had the settings option to print in duplex (this is a duplex printer & all settings in machine & its properties are set to utilize duplex), BUT NOW the settings lost the option for duplex & keeps spitting out single pages. Its bad enough that I cannot find the fix to use my Apple AirPrint which also disappeared 8 or so months ago, now I cannot get your app to function as it had been. This is the 4th Brother printer & I was happy with them. This is the LAST BROTHER PRINTER unless it gets a lot better fast!.JpwinkleVersion: 4.4.4

✓ Lack of optionsThis app is missing one of the most important features to printing larger stencils which is the ability to crop/manipulate an image while maintaining consistent sizing due to the restrictive borders. I’m disappointed in the lack of forethought considering even my basic photo app in the iPad has this feature. Unfortunately I can’t just print directly from that app because this is the only app with the ability to increase the density to register thinner lines, even after playing around with the contrast and such in the image file. I was really stoked on this new printer but now it seems more or less unusable for anything other than script and small/medium tattoos..DL.tattoosVersion: 6.4.0

✓ Cannot print from iOSWoke up one morning, printer offline. Tried to rest, unplug, turn off/on, reinstall, reboot etc.....nothing. My iphone will not connect to the printer. Period. This app is terrible..Gwailow23Version: 6.4.0

✓ Connection issuesApp constantly says my printer is offline even though my printer shows it's online and has a strong signal. I've power cycled and forgotten and rejoined my wifi on the printer but the same issue happens. Same issue happens on my Mac. My printer shows as online in my Mac's printer settings but the Brother app shows it as offline. It'll occasionally appear as online for less than 20 seconds then switch back to offline. When it does show as online and ready, it'll scan but the image never transfers to my computer. My router is less than 10ft away so it's not due to poor wifi signal. Printer firmware is also up to date..DBSnolaVersion: 6.13.0

✓ Scanner CrashesAfter updating to iOS 15.1 when I scan multiple pages and tap done the app crashes.ThePatioVersion: 6.7.0

✓ Need to be able to scan from iPhone to PDF fileI do my scanning from my phone but this app is inferior to the other brand I used where I could control the output of the scan much more easily. There is no option to save the file as a PDF with this app on an iPhone. This needs to be fixed..OkayisherVersion: 6.2.3

✓ Brother iPrint and Scan fails to meet my expectationsThe app no longer allows you to use multiple Brother printers. The automatic printer configuration invoked by the connect to new machine button has never worked smoothly. It almost never discovers my two printers: HL-L3270CDW (a color laser) and HL-L2350DW (a B/W laser) If it does discover one, when you discover the other one the replaces the first one. I should be able define multiple printers, then when I want to print something, I should be able to select which printer use. I assume the app tries to use some form of Bonjour to automatically discover and configure a new printer without overwriting a previous printer definition. Also the printer should not need to be connected directly to WiFi. It should be acceptable to connect your printer over a wired connection to a WiFi access point via a hub or switch as long as there is no firewall blocking the ports used by Bonjour to discover and use the printer..DonbwmsVersion: 6.4.0

✓ Brother imprint and scanNot a bad app, but with limitations. Will print photos from the IPad very easily, PDFs are a little more difficult, and it won't print at all from "pages" and "keynotes". This needs to be addressed in the next update..JohnGray1979Version: 2.0

✓ Just doesn’t workIt’s clunky, it’s ugly, and worse of all it just doesn’t work. I can’t select a printer from the list, which is a pretty fundamental function. Thankfully AirPrint is working well so you don’t need this app to print..Alexey BlinovVersion: 6.9.1

✓ Where has the scan to email home in the latest versionThe only reason to use this app for me was scan to email but now when I select the share. Button there is a dialog that says share as pdf but the email is no longer an option this makes the app useless oh dear brother I won’t be buying any more of your printers with this obvious feature missing and the docs on web for the app make reference to a dialog email as pdf that never appears !#*^! Oh it’s just a massive bug —- to scan to email pdf you select share as jpeg and then a save to email pdf option appears !!!! What more can I say do brother really want to keep their customers ……..??????.ImkoedVersion: 6.10.1

✓ No way to set custom paper size for manual feedThe paper size options on the control panel of my HLL2350DW are extremely limited, including no options for envelopes. I had hoped that this app would provide the ability to set the paper size to envelope (or some other custom size for the manual feed), but no luck. IOS relies on the printer to automatically set paper size and does not allow this to be changed. Thus everything I print from my iPad gets sent to the printer as Letter size. More generally, this app doesn’t seem to provide any capability not already available in the built in IOS print function..SylvathedogVersion: 6.10.3

✓ Why it scans to a png?This app used to be much better and new revision destroyed it. Why on earth it scans into a png and not pdf format?? where is the setting to change it?.NatNeqVersion: 6.4.0

✓ Not working with latest IOS upgrade 17No wireless connection after upgraded my IPhone to latest release 17. Trying to print with Brother L-HL2380DW. Fix bugs pls!!!.DwightaaaaVersion: 6.10.3

✓ Doesn’t scan to PDFAs the title says, this app doesn’t scan to PDF. It creates multiple .png images for multi page documents. Another gremlin is when you select another device, the app bombs you out and dumps you on a “thanks for buying” web page in your default browser..SydpolkyVersion: 6.7.0

✓ Common ProblemsSo it seems that this app is consistent in its inconsistencies! It worked great the first I used it but now like other reviews it seems to communicate with the printer however the printer then “prints” but spits out blank pages. I’ve tried shutting down and restarting both devices with no success. I’ll try again later and just cross fingers I guess. It’s a shame as it is a good app when it works..Dean N RomVersion: 5.6.0

✓ No PDF scanningMakes the scanning function pretty much useless as you have to manually convert the png to PDF with a 3rd party app. Might as well just use a better 3rd party app that does all that.!we/Version: 6.6.0

✓ Awful experience on iPhoneTwo major issues: 1) why can’t you just enable AirPrint using native iPhone print like every other manufacturer? So irritating having to go through your menu to find files that I already have open 2) app is terrible - forces you to keep on it whilst printing, almost always timeouts when printing This is not a printer issue as all works fine.TestytestVersion: 6.6.0

✓ I will never buy a brother product ever again.The customer support is next to nun. I tried so many times to get help emailed many times. The printer is good keeps going to sleep and I can’t get it off that mode. I will stick to HP like had before..Yiorgo1Version: 6.14.0

✓ Asking for Password ?Only been using a day but seems to work well, one problem it asking me to update the app but then demands a password that I don’t have, annoying..GiantrustVersion: 5.3.1

✓ SUCKS THE BIG ONE!!!!!Why do you people have to screw things up? You take something that is very simple and just completely mess it up making it a five step damn program to do anything anymore. It was so simple before absolutely garbage. I’m gonna throw your damn brother printer. In the ravine, you should give us a credit back for it because your new system on your app sucks so bad terrible terrible terrible terrible terrible junk junk junk junk absolute absolute junk. Can’t believe people are that stupid and gullible. I wish I could give it -5 stars..Thus app really sucks!!!!!Version: 6.10.0

✓ Deterioration of support with iPADThis app used to work fine with the iPAD. It now does not. You can no longer scan reliably. You nearly always have to "try again" when printing, and from Chrome, it does not seem to print at all.LogericVersion: 6.4.0

✓ Read the reviews first!I wish I had read the reviews first, then I would never have downloaded this app. It is useless, and does not print from either our iPhone or iPad. Glad I didn't have to pay for this. Concept is good but it needs fixing..PutzetribeVersion: 3.0

✓ MFC-J6510DW app printing problemsWhy did the app developers remove the ability to print double sided or even the ability to print black and white vs color? Earlier versions of the app had this functionality in fir this printer. Please fix as the app isn’t functional without it. Just use airprint..Better appmanVersion: 6.7.1

✓ Worst App EverThis printing app will honestly just irritate you. I have the Brother DCP-7055W and when i first downloaded this app, it printed out one page and then never printed anything out ever again. I will be surprised to see if anyone has ever successfully printed out pages with one click of the button, because i would have to close the app about a million times and relaunch it, disconnect the internet again and again for it to work. I am fully aware that printers can be a hassle for everyone however this app makes it all of a more worse experience, i do not recommend anyone to download this app. You may have a pleasant experience at first and then it will go downhill and you won’t be able to print jack. If anything, i’ll have to connect my laptop to a USB and then connect the other half of the USB to the printer and print like that, because Brother printers and the whole idea of connecting to the internet does not work right. This app will be a one hit wonder and that’s the first time you download it. That’s it..ZennyyohhhVersion: 6.7.0

✓ Simply unreliable air printingWill no longer work from iOS 14 on my iPhone 11 Pro. Tried resetting, installing etc. No luck it simply doesn’t work. Now and again it works from my iPad Pro. HP 4520 printer I have as a back works every time a charm. Seems to be a brother printer thing same happened with an older model..Eds the music manVersion: 6.6.0

✓ Trouble after the last update!Please help! After your last update to the app when I scan from any of my Apple devices to send a PDF by the stock mail app it is not even an option. There actually is not one option to email the document. I have used a Brother printer for decades. I have used the app for years. The option has always been there. I actually have no other need to scan but to email and with that option gone I am unable to work from home. Please look into this bug as soon as possible!!!!!!!.Kimmyel67Version: 6.10.2

✓ UselessIt doesn’t do anything more than what you can do directly on the printer. No maintenance option, no extra color settings, no repositioning… a more user friendly interface for people in graphics would be nice. Im still trying to reposition where the image goes on the paper, its an absolute pain….Josiless22Version: 6.11.0

✓ Can’t find printer!!!I bout a label printer bowl-1110nwb installed some brother apps. This is the only app that cannot connect and it’s the one I need the most!!! It has 3 ways to connect your printer NONE of them work. It’s soooo frustrating. 1st way through WiFi . My printer and iPhone is set up through the same network. I even did it manually. Says “cannot connect”. Ok fine, I tried the Bluetooth way. My phone and printer are already connected through Bluetooth. It just keeps saying add printer it doesn’t even do the search nor refresh!! This is sooo frustrating I need to make print outs in size 4x6 with this app for my growing business but I can’t even get pass step one !.MakeupByKittyVersion: 6.1.1

✓ Good scanner but printing is a bit basic.It does what is says and manages to achieve satisfactory results. Scanning is handled very impressively. Sadly the same can not be said for the printing side. Sure it prints but then so does the standard apple air printer programme. What would be nice is to be able to set the printer (with this app ) to be able to print only in back or white so we don't waste our colour cartridges on drafts for example. Apart from the lacklustre printing options the app is a good one and after all it is free. Would I download it again if I had too ? Yes but only for the scanning ability..Painted AppleVersion: 3.3

✓ Antiquated, but works…mostlyMy main issue with this app is that when I edit a PDF in Google from my iOS device adding text, and then try to print that PDF from my Google Drive from an iOS device through this app, this app shows a blank preview document and prints a blank document, leaving off the text I added to the PDF. If I go to my laptop, open the PDF in Google Drive and tell it to print, it prints perfectly. Why? Because this app is not involved with that print job. Additionally, when a document is saved in Files on an iOS device, this app does not read the local Files so you can print a document. You HAVE to move it to a cloud space to even print it. This happens all the time. I use my iPad or iPhone to edit PDFs because I’m not always at my laptop. I love my Brother printer, but this app is the only reason I’m considering upgrading to a different brand that works completely with iOS devices..WhosYourRedeemerVersion: 6.11.0

✓ Printing from Gmail on webGenerally works well though a little inconvenient. But it appears impossible to print from Gmail on the web (or other email app). This is a serious deficiency..Historymad99Version: 6.4.0

✓ Worst appAllows scanning, doesn’t allow you to forward as an attachment to your email. So there is no way of saving the entire document. Waste of time..DickbeatVersion: 6.7.1

✓ Le plus pireIl n’est tjs pas connecter la machine. pourquoi exister ce app mal?.Quhdbdochveen'aspVersion: 6.7.0

✓ Will not workSince the last update our MFC-7860DW will not show up to print. It was a great app until now. When do you plan on fixing..BKer50Version: 6.7.0

✓ ConfusedGet Told to do firmware update , tap update , get told update can not be found , After 3 devices are linked to net work get error trying to link extra devices ,,, perfect for an office with one person their phone , tablet & laptop . My office on a quite day has min 6 of us ! 6 x 3 = 18 , I’d print it out for you , but this device I’m on won’t register , What century are we in again ?.Starting new 1011Version: 5.6.1

✓ Do not buy the brother printer!I never give reviews, but I felt so strongly about this printer/scanner that I wanted to save someone else from the frustration I have experienced over the past few days trying to figure out if there was a glitch or not and they printing process, printing from an iPhone. I paid over $700, thinking if I paid more, I would get better quality. Their iPhone print and scan app is not very compatible with the printer! You have to physically go into the printer, each time to tell it whether you want it to be letter or legal. That is insane! That defeats the whole purpose of printing from your iPhone. I have had many printers over time and every single one of them would allow you to print from your iPhone and you could select from your iPhone what size paper you wanted to print it on. Had I known this, I would not have brought this printer. Had I not thrown the box away I would be returning this printer! I called Customer Service and her only response was, it’s because you’re printing for your iPhone and that’s the way it works. I am so very disappointed in the poor app that was created to complement the brother printer. Unhappy customer!.Unhappy customer1123Version: 6.14.0

✓ 升级有个屁用还是用不了.阿里妈妈48Version: 6.7.1

✓ Get it Together Brother!!Brother had a good reputation for excellent printers! However, mind as well throw it down the drain because it’s not keeping up with technological advancements. I have an iPhone X and even before with my iPhone 7 it was buggy and had similar issues. It would only print a couple pages then stop and take forever trying to “data collect” only to end in frustration. Also why in the world would I NEED to make sure all inks are minimally full to use my printer? One time I ran out of color but only needed to print in black and white and it wouldn’t allow it!! It’s costly to buy individual inks when you just need it to operate with out color on most print jobs..19382291Version: 4.6.0

✓ Fine unless you want to scan a longer documentUsing this with my ADS-2700W scanner. Works great for scanning 1 page documents and receipts (I save PDFs to Dropbox - which takes more steps than should REALLY be necessary but is doable). However, if I try to scan any document over about 5 pages, it is a total crapshoot if I’ll be able to scan the whole thing or if the app will just shut down midscan and cause a “paper jam”. It is INFURIATING. Why on EARTH has this not been fixed??? Apparently it’s been a known issue for many years now, which is even MORE infuriating!!.GcSQVersion: 6.10.2

✓ Terrible, just terrible!Honestly I don’t think this app could be designed any worse even if they tried! Being basic and barely functional would be fine if even that worked but it’s not even that. There is no way within the app to cancel a print job from the queue and no way to delete photos that you’ve previously selected from the machine’s gallery. There’s also no Machine Status showing for my printer despite the app description showing it. The printer is ok but this app I’d avoid like the plague unless you literally don’t have any choice..SparviterVersion: 6.11.0

✓ PhilLove the idea but not many printer's have wireless facility yet. Would be best if it could print to an IP address via VPN also. Also should allow email and attachment prints..SpringerNZVersion: 2.0

✓ Won't detect my supported printerMy printer is supported but the app refuses to detect it. I downloaded another app which detected the printer immediately. It's free so you may as well try it, just don't bank on it working..AndewNZVersion: 2.2

✓ RubbishThey could have put in more effort. The app is clunky. You can’t share to it using iOS’s share feature. Can’t resize or change print settings on a print job. Windows 95 had more print options.....MynameisolliefVersion: 6.1.1

✓ Auto feeder only work with 3 pageAuto feeder only work with 3 page.HajeeboyVersion: 6.1.1

✓ Useless appI have never been able to connect the app with my machine- have tried everything short of putting in IP address because don’t know where to find it. It should be so easy but app never finds my machine - useless!!!.Mawa2005Version: 6.9.4

✓ IPrint&Scan missing a FAX functionUnfortunately an incomplete application. In a future version of the application, it would be very useful to add a FAX function, in addition to the current PRINT and SCAN functions..Tcha3times5678Version: 6.13.0

✓ BrotherMFCJ430WCould print only photos. Then found could not communicate with the printer from ANY of my iOS devices. Unplugging and replugging the printer, and powering off iPad restored printing. Mac required printer system reset..Jrha5Version: 4.0.3

✓ Generally ok... but could be betterI use this app regularly to scan documents to PDF The most frustrating thing is the “send as PDF” or “save as PDF” options are available, but they are buried in a sub menu. And when I use features like “save in flea” I get a text file that simply says “scan by brother” rather than my document. Lastly, there’s no option to creat a file name for the scan at time of saving/sending. Although I’ve seen this issue in other scanners too. Sorting out these little features would be great..No more cars 99Version: 6.1.1

✓ DisappointedCan no longer use to app to wirelessly scan docs via the ADF function, since the app has undergone a recent update. I have raised this with Brother in Sydney a few weeks ago and still no resolution. Shame, using the app use to be a very efficient way to scan docs. Please rectify this issue..Gizmo BizmoVersion: 5.1.0

✓ App can’t find printerThis app used to be awesome but not anymore. Even though printer and my iPhone are on same wifi network, still this app is unable to find my printer. I have reset printer network settings twice and deleted this app and reinstalled twice but it still couldn’t find the printer. Have to find another brand printer which will actually work..D8sidhuVersion: 6.7.0

✓ Features are missing!I’ve been using this app for several years and now the ability to print multiple pages of a document on one page is missing. Will it return? It was a very handy feature! It’s a really great app.SharonSkippyVersion: 4.6.0

✓ Basic app ok, fundamental function missingWhile the basic print & scan functions are adequate for a mobile end device for occasional printing, there are 2 very fundamental loopholes: 1. I found the app only works, i.e. finds the printer on the network, if and when the printer is active (i.e. not asleep). Once the printer is in sleep mode (after a certain time idling), the app just claims it cannot find it. Regardless if the correct IP address is configured. the only way to print is to powercycle it. Which defeats the purpose of a mobile device printing app. Why am I so sure this is a "bug"? if I use another app such "Fing" to LAN wake-up the printer, it all of a sudden works! 2. the printer can not configured like a regular network printer using its WiFi interface. Or, should I say, it can be configured but simply does not work! I spent hours trying to fix it, to no avail. The "support" info by Brother is basically of no help beyond the most basic of problems. So I relocated the printer to a place near a LAN outlet. Just why did i spring for the wireless feature?!?.DeepseafalconVersion: 5.4.0

✓ Not too impressedCould not find the device so a bit useless. Any suggestions? Maybe I did something wrong? We have a wifi brother printer/scanner/copier with the phone and fax....ElAndPeyNZVersion: 2.1

✓ Scanning in PDF is urgently needed for this appBrother cooperation, please add scanning in PDF format. It is big pain for all users. Otherwise all is good. I hope Brother company will read this. Fingers crossed..Vinod2001pkVersion: 6.7.1

✓ Brother should step-up their game and learn from HPI’ve previously used an HP printer and the smart HP app was great (I’m still using it for scanning documents using my phone, as it allows saving directly to cloud). It’s disappointing to see that Brother has provided very poor customer support and their apps are really not up to what they should be for their customer base! I’ve been unsuccessfully trying to use my printer remotely, but stupidly enough there doesn’t seem to be a way of connecting remotely - unless I would need to register it as a remote printer when on my home Wifi (which is not user friendly at all, since I’ve already registered with Google Drive). I also have two Brother label printers and Brother’s iPrint and label app is ancient - again, complete disregard for customers’ needs. If Brother doesn’t get their act together, I will move to a different brand which is valuing and listening to their customers!.Smile4luvVersion: 5.6.0

✓ GarbageThe app used to be good but after a few updates it was utterly useless like can’t print from my iphone no matter how many time i fixed the printer and redownload the app honestly what a joke.Jeppers creeperVersion: 6.4.0

✓ Awful color schemeI’d like to send some hate to whomever tested the colors of the app interface: as a colorblind person I cannot see white-on-white. The screen in question is “Save to Files” screen (Files is default iOS app, so it should’ve been tested well). Once I select the directory and enter the name of the scan I am unable to locate the SAVE button. I spotted it accidentally in the top right corner of the screen. Oh, and I still am unable to find EXIT or BACK button from that screen, which would let me cancel saving to Files and choose some other option. I had to QUIT the app, RESCAN, and then choose some other sharing option, like email or whatever. Again, maybe some people can see white-on-white (white letters SAVE on white background), but I have a real difficulty… I bumped up the score to two stars because the app actually scans and I was able to send email to myself, but GOSH! this is so unnecessary! MAKE INTERFACE USABLE!!!.KalyokVersion: 6.10.1

✓ Model Mfc-7840-w is not listed as available to connect.What happened?Why did u remove mfc/7840W from the list of printers. Please add back. I can’t use your printer..Mirek SzkutnikVersion: 6.4.0

✓ FrustratingI’m using the model HL-L2325DW. Nothing fancy ; however needed something that would be able to handle my printing demands while in Nursing school. I noticed when trying to print power-points to make my note taking easier , that it wouldn’t allow me to print a file that had more than 50 pages. It wouldn’t be a 50 page document if I was able to format 4 slides per page and print double sided. I ultimately had to download another app ($7.00 ) in order to get my information to print. Annoying yes , but wouldn’t need to print this type of volume ordinarily. I hope they fix this , and take my review into strong consideration. It would kind of be nice as well if they had a document scanner to implement with this model..Deyon1984Version: 5.6.1

✓ Blackmail and sabotage from technical supportBrother blackmails his clients; If you sign up for the program to have the ink sent to you, they force you to use it; if you don't do it, the printer starts giving you connectivity problems and it's impossible to use it; when you call their technical support they make you do a lot of things temporarily it reconnects to have the same problem again until you have no choice but to use the program, not only that the link to cancel the program is disabled and canceling can carry up to 48 hours; but once canceled it continues to give problems because apparently they sabotage the printer; You have no choice but to return it or throw it away because it becomes useless.RICFELIUVersion: 6.10.2

✓ Just use the IP address in your browserI don’t understand this app. Does not allow for changing settings. Just opens up the printer settings in the web browser… I have AirPrint on my phone so don’t even need this app. App is a bit superfluous..BassyVersion: 6.7.0

✓ Brother pocket jet for stencilsThe app works, but for what ever reason it seems like they designed the app to make the user not want to use it. Any time you want to add a new image to print, instead of having a button that allows you to select new photos you need to close out the app and reopen it to get the prompt that lets you select any photos at all. There are no size ques or guides that show how big your image is going to be printed. This is a follow up to the previous underdevelopment of their app, when re sizing your image it would be nice if you could just enter dimensions so you could have the exact size picture again and again instead of guessing. Lastly it would be a great addition if you were able to add multiple different pictures to the same sheet. Other then basic printer functions the app does work hence the 2 stars for a 600$ printer..Rusty James walletVersion: 6.9.4

✓ Doesn’t workI’m connected to the printer via Wifi but I can’t print. I can’t even connect to it manually via USB to print since there is no USB port. What a rip off. This is the last time I ever buy a Brother printer..Steveseagal01Version: 6.7.0

✓ Brother printerAbout a year and many tears ago i purchased this printer. I installed the app and controlled it from my phone mainly ! But in the last four months the printer doesn't recognize any commands from the app, or it cant find the printer and i have to manually re enter my wi fi password every single print job which is really time consuming, then it shoots out blank pages until only one sheet of paper is left in the printer that it choses to use to finally start printing on and it completely jams and by the time i un jam it, the machine has once again lost connection with my wifi and i have to manually re enter my password ! And usually by this time i am now late for work AND i don't have the copies i need for work making it necessary for me to stop and pay to print them and now I'm even later for work then ever ! Totally frustrating ! Since I'm missing work hours its taking me longer to save up to buy another expensive printer, definitely NOT a Brother !.LoyalluVersion: 4.5.0

✓ Can't printKeeps asking me to select a device/printer, when I do select my printer it then freezes and also tells me that this model printer is able to print. BUT I haven't been able to use able for about 2-3 updates now. I am so frustrated 😔.Milkn da moosVersion: 4.0.3

✓ Lacks InoperabilityI’m running an old HL-5250DN. The app detects it, this Brother app can print to it, but no other app on my phone can print to it directly through the iOS menu via app selection (below “Options”) or in the “actions” section (ie “Copy Markup Print” area). HP’s app lets my 20 year old 1200 series print from my phone (picking it up in the printers section directly), and the Epson app is accessible via the actions section on the same iOS page. Instead, one has to fumble through Brother’s app dropping links etc for anything to print. The printer is a great workhorse, but this app is tedious..GeezheeztallVersion: 6.7.1

✓ Another Sick JokeI don’t know why I bother spending my time and wasting my effort on apps which don’t do what they appear to offer. I wanted to be able to print from my iPhone or iPad to a Brother printer which does not have AirPrint (thank you Brother). Specifically, I want to be able to write letters on my iPad and print them without having to go through the extra stage of sharing them to my computer, opening them and printing from there. To do that, using this useless app, I would have to take a screenshot of each page and then print them as screenshots to the printer. Since there does not appear to be any option to do that from the screenshot itself, it means opening this stupid app, selecting a screenshot from a thumbnail - great with pages of text - and then selecting print. At that point, it does work (although as it is a graphic and not a text, the image is less clear) but my life is not long enough to do that each time and I foolishly thought that apps were supposed to make things simpler..MilbernVersion: 6.9.4

✓ Looses connectionEvery time i want to print something is a fight to get it connected Although all the setting are right The hardware is missing a button named reset and restart.ChuyZerVersion: 6.7.0

✓ Why can’t I print emails directly?I can easily set this up for my Epson printer, but why can’t Brother allow print options from my email directly in iPhone, yet can allow me to copy/paste into a clipboard? Huh??? Or I can print directly from google docs? It makes zero sense as most of my printing i so is printing off emails so I can take action on them later. Simply being able to print like any other printer can (atleast for an Epson or Canon printers being able to be accessed via the print function natively within my Mail app) should be an easy thing to do. Can Brother update their app to handle that?.BcraapVersion: 6.9.4

✓ Not good printerSilly the app has not got a option to change from portrait to landscape very disappointing uses a lot of waste ink.LWDDR4854Version: 5.2.1

✓ No setting to print at 100% scale?!Is that me being weird to want to print something at the correct size? Does nobody else want to do that Brother? Arrgh..DuncstarrVersion: 6.10.3

✓ Pics only, no documentsConnected fine, scans & prints pics fine, but no printing of documents enabled. That is frustrating!.-hitme-Version: 3.1

✓ Useless on IPhoneWas working great and was really happy with the app until I accidentally deleted it from my phone. Since reinstalling the app it no longer detects the printer. Have tried everything. The printer wasn’t cheap either and now I’m really disappointed and has caused a lot of inconvenience. Please Fix this issue.PrinceBailey21Version: 6.1.1

✓ Communication with the deviceAfter last app update, I keep getting the message “ error, can’t communicate with the device, do you want to continue/cancel”. Please fix it..BabbabomVersion: 6.10.2

✓ Program has bugsI couldn't use the brother scan direct to my iPhone. This was a real pain due to working in a environment without proper wifi. Turns out if I turn off my phone cell data in setting and keep wifi direct on the app works as intended. Please fix this bug.FarmerfixerVersion: 6.4.0

✓ No scaling optionWon’t let me scale anything to correct size. Makes the printer just useless for mobile use.SkearaVersion: 5.6.1

✓ When it works ok …Why does my iPad struggle to find the printer, one minute it works fine, the next it has disappeared and can not find the printer, I need to physically unplug the printer, wait 2 minutes and then the printer appears again in the app. Not just my iPad but other iPads in the house too, we also have the identical problem on our tiger brother printer at a different physical location on a different network with different internet provider so is it a problem with iOS or the app? This is now happening every single time I use the printer even though app and iOS up to date. So frustrating and annoying!.62leftyVersion: 6.10.0

✓ Not working nowIt worked fine until a month or so ago, now won’t print anything from my phone. Settings have changed somehow.""&$)(Version: 6.1.3

✓ Many little printing errorsThe size of the page in the print preview is not the size of the actual printed page. When printing from edge to edge on an 11" long page, the actual printed image is cut off by a few millimeters. In short, printing an image of an 11" ruler from edge to edge on an 11" paper will not print an accurate ruler. It will be off. Also, iOS has built-in options for selecting media type. When printing a document, iprint&scan doesn't let you select media type, forcing you to use whatever setting was last used. This can be worked around by selecting a photo and instead of printing it, but actually just selecting the proper print media type, but that's a lot of work for something that should be a setting that *doesn't* disappear. iOS native print also allows for selecting paper source tray options, while this app does not allow choosing paper source trays for photos..Wasp604Version: 6.9.4

✓ IPad problemsThis app works with some of my Apple products some not. The problem is with remote access. Apple fixed bug on last update but needs to fix again. As it’s stopped working again..Skeleton HandsVersion: 4.6.0

✓ IPhone can’t find printerI have had this brother printer for 7 years and never had a problem printing from my cell phones(including iPhones). I got a new iPhone and now my phone can’t find the printer therefore I can’t print anymore. There is nothing on my modem to shut off a privacy separator option as the brother app suggests I do. Might have to sell the printer since it’s useless to me now. Please fix this issue..1 WhyVersion: 6.7.2

✓ Does not connect to my iPhoneMy brother printer…mfc-j6945dw is connected to my wifi however my iPhone does not recognize it… I’ve read that this is a problem with some brother printers. I’ve even had it hardwired.. no luck!.Rjp4121Version: 6.7.2

✓ Love the printer, don’t like this appFirst alarm was that the app did not automatically find my printer, but immediately found it when I manually installed it with the IP address. I have a fairly new printer, MFC-9930CDW, but only have two functions available in the app: print and scan. According to the feature/model list, many older and newer less expensive models have full features like Machine Status. Overall, I like the printer well enough to not let this app discourage me, but i will never buy another printer that is not iOS AirPrint compatible. Hope Brother improves this app in the meantime..JodyBallardVersion: 4.6.0

✓ Worked great till last update.Worked perfectly, but now you can’t email scaned PDF documents anymore? Can email as jpeg. Looks like have had error in update, please fix it..G&smarshallVersion: 6.10.0

✓ Printer not working!Have used successfully until now. Message reads : check WI FI access point/routers “Privacy Separater “ is disabled. I am not very good with computers and when I tried to connect to the help option was informed that no one was available to assist! Please tell me where I can find the “privacy separator”.Not the only disgruntled userVersion: 6.4.0

✓ MFC -L8850CDWThis app stopped working on MFC -L8850CDW new update. I need support!.ImtiazKianiVersion: 6.7.0

✓ UselessSince it lacks support for iOS sharing, this app is useless for printing. There is no way to get documents into the app to print, so printing should not be advertised as a feature. Might be useful for scanning, but I don’t see any way to get scans out of the app. Just email the documents to/from a computer and print from there and forget about this useless app..DfhvgdVersion: 4.5.1

✓ Not reliable -lacks a lot of useful features-can be next to uselessI’ve only used this app due to my employer supplying an off site brother printer. You can’t take an a3 document from a cloud service and print in A3? Sure you can change the settings to A3 however once you’ve changed the page size in settings you constantly get a message that the app is unable to retrieve the document from the sever.. funny thing is.. it doesn’t have a problem with the server if you don’t change from A4 to A3?, Compare brother apps to other printer apps and you’ll see the lack of features.. another example is the same brother app on a Windows PC. You can’t change the “save to” destination folder? Stupid. Wouldn’t bother with Brother printers or with this app if I didn’t need to use it for work purposes and even then.. only very restrictive minimal use. Best off printing elsewhere if I remember to..BbjauVersion: 4.4.4

✓ Nothing that can’t be done with iOSI can’t find any reason to have this app. Actually it does less than iOS in many cases. I want features like printing my pages documents layout 4 to a sheet etc. actually any customisation other than just print would be great. Can’t adjust anything on my printer so makes wifi kind of useless when I have to go to the printer and press the buttons on it and try to read the tiny unlit black and grey single line led Also setting up the wifi network on the printer was a pain in the ask your mother..The FLBVersion: 5.2.2

✓ Scanning very poor - bugs!The scan part of this app connected seamlessly to my Brother printer/scanner. After that, downhill all the way. There seem to be no setting controls for the scanner beyond choosing colour or b+w, and standard paper sizes. Resolution? - forget it. Having scanned about a dozen images, I wanted to save them to The Files app - clicking this option did nothing. Sending them to my Mac using airdrop also failed. Only saving to Photos worked - and then clunkily and slowly..StephenBDVersion: 6.2.4

✓ New update sucksTheres is so much less option now. It used to be an okay app, but they took away the setting to print it double-sided and to choose on which side you were flipping it. Dissapointing..Lolo!!!!!!!!!!!!Version: 6.10.1

✓ Resourse draining appHi, i would likebto say some good words for this app, but i cant. Since i have it on my phone its draing the battery and not just me and my husbands’ as well. I dont find it very usefull, cuz i can use it only to print a pictires from my media folder, not from any app.. so i shtould prints rren everything befour i copy... senseless! I will wait one more week befour to delete this not only useless but resoures draining app. My husband did it already...PrsfhVersion: 5.2.0

✓ Scanning is limitedCan only scan to png. If you added the functionality to scan multiple pages as one PDF this would be a 5 star review..EvryniknametakenVersion: 6.9.2

✓ Doesn’t really workIt seems like this app has not been updated for a long time and basic functionality has suffered. The scanning function is very unreliable and frequently unusable..1985645Version: 6.7.0

✓ Impossible to scan to iPhoneImpossible to scan to my iPhone.. what a garbage!! I can’t work at home fix it please, i want to to be refunded.Vikad1985Version: 6.6.0

✓ Server Internal ErrorIt was working perfectly fine but now there is a severe internal error despite the fact that I updated it. I hope this is resolved soon as this is a good app..Graham.wVersion: 6.1.1

✓ IPhone 14.2 , Brother MFC-L2700DWI was able to connect via wifi AirPlay to print and scan. But recently with the iprint app update I can not long connect this printer model using auto detect nor can it connect manual setup. Frustrating. Please fix Thanks.VLA2020Version: 6.2.6

✓ Stopped workingI used it to print documents directly from my phone. It worked fine for three weeks and now tells me cannot connect to my printer..Tia.GaoVersion: 6.7.1

✓ ..The app finds my printer which is great, but it doesn't give any option to print emails or anything you would actually want or need to print. It finds my folder of photos to print or I can transfer documents from my computer. The point of this is so I DON'T have to print from my computer..JummercVersion: 3.2

✓ Won’t wake up printerLike many people I used to be able to print to my brother printer from my iPad, but no longer. I’ve tried every fix but the iPad can no longer wake the printer up. And this app doesn’t fix that problem, so if you came here in the advice of brother to address the printer sleep problem, it doesn’t work. The printer is less than a year old and pretty expensive for a paper weight..2021annoyedVersion: 6.4.0

✓ LeaThe issues I found I find difficult to scan doc. The connection is bad printer is keep getting disconnected. I have to restart to be able to scan. When I have a two side document the feeder scanner scans only one side not the other. I tried to find to see if any options so I can change that but did not found. I went on the app where says I need to download update firmware, asking for password . I put all passwords i use and cannot get access . Nor option to reset password is given. I am stuck now ...PutionrepeatVersion: 6.10.3

Brother iPrint&Scan works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Brother iPrint&Scan.