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Total Connect Comfort App Complaints & User Negative Comments 2024
Total Connect Comfort app received 38 complaints, negative comments and reviews by users. Have you ever had a bad experience using Total Connect Comfort? Can you share your negative thoughts about total connect comfort?
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Total Connect Comfort for Negative User Reviews
✓ Terrible SoftwareTerrible software. App never connects with thermostat. Don't waste your time with it....Version: 3.14
✓ Need Humidity InformationThis does exactly what I primarily need it for, which is be able to remotely monitor and manage the thermostat of another site. Having once found a month after their departure that a visitor left the heat roaring, this thermostat has already paid for itself. My one complaint is that even though the thermostat has a built-in hygrometer (humidity meter) that displays the relative humidity level on its screen the app does NOT provide this information. The app will tell you the approximate relative humidity based on local weather information, but it does not provide the current relative humidity that it is detecting. Since knowing the humidity of the building I am monitoring is important to know, this is a critical missing piece of information that seems to have been overlooked when the app was developed. Add that piece — and better yet, an ability to automatically turn on or off the heat or air conditioning based on the relative humidity and/or temperature — and you’ll get a full 5/5 rating..Version: 3.10
✓ Cannot programNo place to program thermostat.Version: 3.14
✓ Ok only to control temperature thermostatWhen tinking of control and informations, it could be nice to enter costumer thermostat to see installer setup and test mode ( for prestige thermostat with supply and return sensor) . And would be nice if the gateway automaticly adjust hours on the thermostat as they all seems to loose minutes in a year. Could save time to see away basic problems and light diagnostic. 3 stars for simplicity of connecting and simplicity of the app.Version: 3.14
✓ New Updates with CONSTANT REBATE OFFERS = AnnoyingSome people want rebates. I don’t. Let users OPT OUT of reviving these notices EVERY time they open the App. The last two updates have been SUPER annoying!!! Fix this before the next update please or into the garbage this whole system goes and I will get York or Carrier or any other competitor of Honeywell!!!.Version: 3.14
✓ HVAC not workingIt does not let you know if the temperature goes down or up to an unacceptable level to let you know that your HVAC unit is not working.Version: 3.14
✓ Totally lousy experience - 45+ mins on hold before I give upEvery time I open the app it tells me the thermostat disconnected from WiFi at some recent moment, like last night at 9:12, and service cannot be restored until I resolve this matter. But when I look at the thermo it shows a strong connection. If I re log in to the app, and then sever and re-establish the WiFi connection, then I can control the thermostat with my phone and from the website for maybe a few hours. Even so, it’s always telling me I need to register before I can have remote access. Thing is, this has been going on for two years. As recently as last night I tried calling Residio for help but, like so many times before, I spent about 45 minutes listening to a recording telling me how important my call was to them but all representatives were busy helping the other suckers who bought a Honeywell. I always make sure to hang up at least three minutes before the tinny music and lying announcer lady drive me to the brink. The faqs are of little help but they have accused me of having connectivity issues. I’ve got a houseful of properly operating devices as evidence of my innocence. The thermostat itself works fine hanging on the wall, as long as I can touch the controls. But so did the nothing-wrong-with-me! thermostat I so carelessly ripped from my wall and cast aside when I set this unit up, thinking it was the smart one. I did not know how much I would weep for the loss of my poor old thermostat..Version: 3.6.6
✓ App doesn’t work half the timeI keep running into the app not adjusting the temperature correctly and the fan function seems so do what it wants when it wants. I have to manually go to the thermostat and set the settings directly in the thermostat. I keep getting errors codes that tell me the last setting did not take and it’s dated for a date and time in the future. I have the date and time set correctly on the actual thermostat but the app seems to not be in sync at all with the thermostat. When I first got the Wi-Fi VisionPro 8000 it worked great with the app and I could adjust the thermostat from anywhere outside the home I was at. Now the thermostat furnace the fan when IT wants to and not what I set on the app. My heat came on all by itself even though I had the heat setting below the actual temp in the house. It’s the middle of summer and 74 degrees outside and 74 inside, the cooling is set for 74 and the heating is set for 72 but the heat came on! Very disappointed in the Honeywell app and now wondering about the thermostat as well. I may be in the market for a completely different brand of thermostat and app altogether in the near future.Version: 3.6.3
✓ Needs improvementWhy do all these thermostats only have 4 periods per day? Come on, at least make it flexible to have up to 6 periods per day.Version: 3.14
✓ Connection issuesI’ve had this system for a few years. “When it works, I love it”. It tends to lose connection. Not good when I wanna monitor my home over cold months. At one point it was not connected for about a year. I had a tech look at it seeing as I was unable to reconnect. He was unable to succeed as well. I got peed off and disowned it. Then after the prolonged disconnection it one day went back to work. All good now but have to question reliability or LACK OF..Version: 3.14
✓ Prior 5 starI have two HVAC units and have had two programmable thermostats for almost 10 years. We are on the Phoenix, AZ save 3 plan, so your thermostats were perfect. But recently one of them went down. Ordered one that looked the same, but turned out to have no WIFI. My mistake. So ordered another. Looked slightly different with buttons instead of touchpad, but connected to the app, so happy. So now temps in Phoenix are hitting the 110 and above mark. It is important to lower our temps for a couple of hours, to then coast through the 3 hours without the units running. So the app was perfect until daylight saving time hit for most of the nation. The new thermostat keeps kicking on an hour to early, meaning I am charged like triple for it being on. The time is correct on the thermostat, yet still kicking on at 5 instead of 6. While the old one on the other unit is functioning fine, this one is not. So tried to look up how to get it back on Mountain Standard Time. Looked like reinstalling all over again. Have to call to have someone else do that. So thought I’d trick it by changing programming hours. Nope, kicked on an hour too late. So thought maybe the app was fixed on MST. Nope. Still kicking on and costing me money. Wish someone would tell me what is with this app only on this thermostat. Is there a simple fix. My rating for the app before 5 stars, now 2-3 on that one thermostat..Version: 3.10
✓ Loses connectionLoses connection too frequently. Have to be on site to restore connection, just too unreliable..Version: 3.14
✓ What happened to humidity and fan functionalityWas working great for 6 years and suddenly can no longer control humidity or fan, just temperature. Please advise why this functionality has been removed???.Version: 3.14
✓ Doesn’t work unless you’re on Wi-FiApp was great until the last update. Hopefully they fix it soon. Can’t login unless I’m on Wi-Fi..Version: 3.14
✓ Honeywell WIFI ThermostatI installed my WIFI thermostat about two years ago. I must say I like the convenience of a WIFI system. Setting it up though was a bit of a challenge. I have a heat pump and the packaged instructions did not cover this type of install. Fortunately, your phone support was able to provide the necessary instructions to complete the install, after a lengthy wait on hold. For the first year, the system worked well. However, over the last year and the last couple of months in particular, the system has been increasing unreliable at times. Either it won’t allow me to log in (despite the fact that I never log out) or the system is simply down and won’t record my changes, locks up, or sluggishly responds. Many times this occurs late at night, so I’m forced to walk over and adjust the thermostat manually — defeating the whole purpose of having a WIFI system. With a Company of this size, not to mention the advanced technology, one would not expect this to be a regular occurrence, particularly with all the competition in this space. Please work on resolving these issues and avoid taking down the system for nightly or periodic updates. Thank you!.Version: 3.9
✓ Functional but could be betterI’ve had this thermostat for a few years now and it does what I intended. It’s quite basic, which may appeal to some but gives it an unfinished feel in my opinion. I haven’t much experience with other smart thermostats but this Honeywell technically does the job but it’s not much to look at and it’s interfaces are somewhat clunky. Others have mentioned its sensitivity to changes in temperature being different than their previous thermostat and I found the same to be true. Setting up a schedule is fairly simple and mine has stuck to it without issue. The app is sparse but functional. Just feels like not much effort was put into it. Mine shows the outside weather conditions as well, though I’m not sure how often it is updated. You can also set reminders for when to change air filters which can be handy. All in all it is a nice thermostat and I may not be utilizing all the features/capabilities. Hopefully with time there will be future updates that could bring additional features like run time usage or energy usage etc..Version: 3.8
✓ Very useful appThe only thing missing in this app is the auxiliary heating status. Other than that, I can set heating or cooling temperature remotely (and fan control)..Version: 3.14
✓ Not user friendlyIt’s impossible to setup an account or register a new product from the App. You need to go to another random website. There should be a WR code in the box to set everything up. Once it’s setup it seems to work but my new heating system still isn’t working properly..Version: 3.14
✓ GlitchyI liked the Honeywell thermostat for the wi-if feature and, because you can turn the learning mode off. I am on a time of use plan, so when I set the temperature, I need it to follow the schedule I give it (not get all smart about it and pre-cool before the off peak hours start, as that is not useful). I wanted a WiFi unit to check the temperature during the day, when I am at work. (Sick dog at home, can’t handle the AZ summer heat without proper AC, and outages are common during the monsoons). The app can get glitchy where you either cannot log in or cannot communicate with the thermostat, but it resolves itself by the next day. However, recently there was a power outage, and the WiFi router restarted. No matter how many times I follow Honeywell’s instructions to reconnect the unit to the WiFi, the app says it needs to reset. Now the unit itself says it is connected with the WiFi, and the app can see the room temp and the temp the unit is set too, both of which update properly in the app throughout the day. It’s been 3 days, a hundred resets, and still not correcting. I don’t want to call the help number and get transferred to someone in another country and try to explain this to them... so I’m on the search for a brand that has a better app and still has the option to turn off the learning features..Version: 3.8
✓ Crashes when try to connect to HydroOne Rebate programCrashes when try to connect to HydroOne Rebate program.Version: 3.14
✓ Works as advertisedUpdate Oct 04: Holy crap, I was forced to redirect to Hydro One power reduction program website without a dismiss option. That is venturing into overreach. That gives me cause for concern. I already manage my power consumption and residential climate needs. I do not need nor want government/corporate intervention to decide my residential requirements! With exception of system wide server glitch last winter, has been operating flawlessly. Latest/er update now has a "find rebates" button at the bottom of main screen, which is quite annoying when I cannot dismiss the advertising push. Otherwise, pretty good..Version: 3.14
✓ Works but super basic.Is there any plans for HomeKit or Google home integration? More options to do things would be nice..Version: 3.14
✓ Nice features in write up !!The write up on this product sounds great. The only problem is is none of the online features work. We have been trying to work with customer service to get the unit working to no avail. I was told our problem was given an upgraded service ticket, but so far nothing has happened. It has only been a month so maybe I need to wait longer. After having paid a premium price for this unit you would think it might work. Every time I try to call into customer service I have to wait a minimum of 45 minutes on hold. Most days go well over an hour on hold and I never get through. I am beginning to believe that there are many of these units no working that is why I can not get back in touch with customer service. But then I maybe wrong on that too !! If I was going to choose another online thermostat I believe I would go with another company. Which by the way may happen soon, as winter is coming and with the price of heating oil, and the size of our hall, we need to keep our costs down. I would hope that the Honeywell Corporation would see this review and act to correct this situation, I will update this review if I do ever get in touch with them and the problem is cured. Building Manager of an American Veterans Organization !!.Version: 3.6.3
✓ Could it be better?Overall, the app does what I wanted it to do...remotely control my thermostat. One feature that I would like to see is the ability to program a “dead band” into a temperature setting. For instance, if I don’t want the cooling system to cycle as frequently and I’m perfectly fine if the temperature “drifts” a little bit. If a dead band feature was available I could set the temperature I desire and a number or degrees I was comfortable allowing the temperature to drift. For example, let’s say I wanted a cooling setpoint of 78° F and was okay if the temperature drifted up to 81° F. I could set the temperature of 78° F and a “dead band” of 3° F. What that would do is reduce the cycling of the system and it would allow for longer run times (which is desirable, believe it or not) when the system did call for cooling. I can do that manually using the app, but it’d be a convenient feature that would boost my rating to 4 stars. If they added a “run time” feature so I could see how many minutes the system was on in a given day, week, month as well as the number of times it came on I’d give it 5 stars. I know they send out a monthly energy report, but that only tells the story on a monthly basis and I assume it’s rounded up to the nearest hour..Version: 3.7
✓ Times out faster than on-line bankingThe app and thermostat are useful but really don't live up to the potential of a modern web enabled system. It is little more than porting a classic, first generation programmable thermostat to remote control by internet app. Just think of the features they could have added, like control based on current outside temperature - why have A/C on at all if it dropped to 65 degrees outside? That would be a big energy saver here in my area where it does often cool off that much at night in the summer. I also take issue with their deceptive marketing and packaging. Some of their models have local weather on the thermostat itself - very cool. When i went to buy locally, the package mentions local weather and shows a picture of it displayed. Turns out my model does not have that. even the support guy thought it did but after far too long found out that it doesn't - the local weather display is from the online interface if i log on thru the web. if i'm on the web, I can choose any number of weather sites so it's irrelevant and should not be featured in such a prominent way on the package. By that point it was already installed and I had written wiring notes on it inside with a Sharpie so I couldn't return it and exchange it for the next model up that shows the local temp on the thermostat itself..Version: 3.11
✓ Dated system for Energy savingThe system needs to learn my home habits like when I’m home and on my way home, so it can change the temp accordingly. That way I don’t have tell the system what I want every time. I will buy sensors as needed..Version: 3.14
✓ Scheduling is Frustratingly LimitedThe scheduling is limited and opaque. I have to set the temperature the system should start heating at or cooling at instead of simply setting the target temperature. Also the schedule wizard wants to know what time I go to bed, but again there’s no clear information/feedback provided in the app to tell me what to expect if I ask the system to start heating if things dip to 16 degrees at a bedtime of 10pm. Will it stop heating several hours before bed or not? I want to know that it’s going to target to let the house cool down in time for bed. With the air conditioning I wish I had the control to only allow the A/C to be active during the day when the solar panels can provide a lot of the power, and to not let the AC turn on between 5-8pm when there is more demand on the grid with everyone cooking. The UI doesn’t give enough information nor enough control. Why not simply let me set a target temperature for whilst I’m asleep, when I wake up, whilst I’m out at work, once I’m home, and for when I’m in all day on days off. Five time ranges to set, set the target temp in each time range. Maybe an extra one or two time ranges so that I can do something to prevent the AC from turning on when I don’t want it to. As is this app is frustrating and the control panel on the wall is no better..Version: 3.14
✓ Underwhelming functionality for such a cool looking product…This thermostat is gorgeous on the wall. It’s decently easy to set up, although I couldn’t complete registration through my smart phone. I had to use my laptop to register my thermostat because the buttons were misaligned on my phone. As a prior Honeywell thermostat owner (I had a lower model at my old place), I’m stunned at how many features are missing from this “upper tier” device that were so nice and convenient on my older model. For example, you apparently cannot remotely control the unit while it is on vacation mode. You can see status, but if you’re planning on coming home early or letting someone else in while you’re gone, you’ve got to be in front of the panel to do that. Why? What if my plans change? Another convenience on the old one that’s missing here, apparently, is geo-fencing. If I traveled outside a circle around my home, my old Thermostat detected that and adjusted to the more energy friendly settings I programmed. When it detected I was coming home, it would change to my “at home” settings. I travel a lot and enjoyed the automation and common sense that was built into my old unit but seems to be missing from this new, not nearly as smart unit. I’ll update if this improves or I learn a trick I don’t currently know..Version: 3.10
✓ Glitches nonstop, looses connection, tripped powerGot this to replace and out of date thermostat. Was thrilled this was WiFi enabled to be run by an app, which meant no more running up & down stairs to set the temp. Only problem is I constantly get log in errors due to their servers being down or it looses connection to the WiFi. Had it trip the breaker for no reason and stopped working all together til we figured the breaker was tripped. This was on a night when it was snowing and 22 degrees outside! Then today - again connection error with the WiFi lost & servers down, it comes back up a couple hours later but the darn thing isn’t registering commands or connecting correct info with the app. Turned our heat up but it never registered the house temp changing and the heat keeps running nonstop. Had it set for 60 and it says the house temp is currently 54 so it’s running. However we are burning up! Checked house temp with my other thermometer and it says it’s currently 66 in the house but this thermostat isn’t registering it & keeps running! We have had this professionally installed with our AC we put in a year ago. It has been a pain in my behind! Soon as I can I am having the AC company put my old thermostat back in! This just get worse each month I have it. I wish I went with the other WiFi thermostat but I thought this was the better brand. Boy was I wrong!.Version: 3.9
✓ Don’t Waste Your Time or MoneyI would not choose to have this in my home again. I have had it for just over two years, and about two months ago I started receiving an alert on my system to register my device. Only, it’s been registered since December 2016. The alert won’t clear, just gives me the option to remind again in 7 days. Super irritating. I have tried resetting with the intention of re-registering the device to try and solve the problem. Except, Honeywell clearly hasn’t put much money or effort into either their website or app. I cannot delete a device to try and add it back in. They have the exact opposite of a user friendly website or app. Most of the links take you to the same page, solving no problems. Also, whenever I open the app lately, I get notifications that my device has lost connection to the internet and changes that were sent were not made, oftentimes giving a FUTURE date. I have never had such an issue with something that should be so simple to use. I am considering purchasing a new thermostat just so I can feel the satisfaction of throwing this where it belongs: the trash. Don’t waste your money or your time..Version: 3.6.6
✓ Update your appNeeds updating. App won’t work anymore..Version: 3.14
✓ Needs push notifications!I got this app so I could monitor my thermostat when I'm away. The app has no push notifications on your phone. Which kind of defeats the purpose of having an app. Instead it sends email alerts. The email it sends you just tells you if the temp is below or higher than a certain temperature. I would prefer it told me when someone changes the temperature. For example, if it's cold outside so the AC is turned off, it will tell me when the house goes below 75 degrees F. But if it is very hot outside, and someone has set the thermostat to 60 degrees F, but it's too hot to cool past 75F then the AC could run all day without it notifying me. I would like it to give me the option for push notifications for anytime someone changes a setting. Side note: if you need tech support for anything contact the live chat people on honeywells website and they will help you right away. Emailing tech support will get you no where. Edit 2017: I can't believe this app still hasn't added push notifications. Email notifications has been 0% helpful. Nothing has been updated on this app in the 2 years of me using it. I think it is time for me to buy a different brand of thermostat..Version: 3.6.1
✓ Works some but not all of the timeThis is a follow up review to previous review. Dear app developers: App needs much improvement! Every time I try to change the temperature, I have to do it at least twice or exit the app and come back into the app for it to change the temp and register my change. Please make this app more user-friendly and make it where adjusting the app takes the first time and doesn’t require several tries. In general I like using the Honeywell app because I can control the air anywhere from the house or bed, which is super useful! That said, the app seems to work decently only half the time. When it works it’s great. But many times the app freezes for no reason, or the temperature does not change after manually selecting new temperature. Also the app randomly logs me out of the app and all functionality and requires having to log back in, which is frustrating. Finally for the Developers, please get rid of that big black annoying Rebate button at the bottom of the app! Thought y’all were going to get rid of it after the last update where everyone complained we don’t like the rebate button! Please move it to another section in the app or get rid of it all together, thank you!.Version: 3.14
✓ Loses connectionLoses connection far too often. Looking for a more reliable thermostat. Pretty useless when can’t access with smart phone or with Alexa..Version: 3.14
✓ Very frustratingI keep getting pop-ups from their marketplace subscribers. Very frustrating! I do not want their pop-ups I do not want to take surveys. I do not want their marketplace vendors notifying me by way of pop-ups. I do not want to share my experience. My experience is my experience. It’s a good thermostat, and does what I wanted to do. They have gone too far by trying to interact with me. I value my privacy, they do not. Why does everything have to be so in your face. Why do we have to take a survey for everything? I called Honeywell and was on hold for 15 minutes before they answered my call. They did not know how to remove the pop-ups. They said that if I dismissed him a few times they would just go away. Guess what? They did not go away. I would not recommend this thermostat or Honeywell. I am in the real estate business and have a lot of influence on what people purchase for their homes, there is a lot of competition they are now. Not only do I not recommend Honeywell thermostats, I guide people away from Honeywell thermostats. And I come in contact with thousands of real estate buyers and sellers each year. What is your jolly answer to this other than “sorry you feel that way”..Version: 3.8
✓ App ok, thermostats flakyIt does the basics of what you would expect - you can adjust your temp remotely with your mobile app. I don’t like that my iPhone can’t seem to associate the app with the right password, I have to search to find my password - I assume this is something wrong with the app, because this doesn’t happen with other apps. We have 3 Honeywell WiFi thermostats, and all three failed within the first 4 years - they started dropping the WiFi and not connecting to the app. We eventually had them replaced - now they are working again, but we’ll see how long they last. I also don’t like that these thermostats don’t seem to be designed for the consumer - for example, I’d like to add a remote sensor to use to control the temp in one of our zones. We have a Nest thermostat at a vacation home, and the Nest app walks you through this easy-peasy. Can’t do that with the Honeywell thermostat and app…you have to have a tech come out and spend hundreds of dollars to do something that you could easily do yourself..Version: 3.12
✓ It’s not a NestI bought a Nest and it worked great all summer and I loved how it seemed to learn our habits but when winter came it would not cut on the heat so I called support, they attempted to help me fix it but I was busy at work so I called our service company and they tried but couldn’t figure it out either and suggested replacing it with this unit, they claimed it did the same thing. It does okay for the most part & I can adjust it remotely when we’re away but in the winter I set the time for the heat to go from 62 to 70 at 6:30 but I wake up at 6:00 and I’m sweating every day. So, I changed the warm up time to 6:45, 7:00 same thing, same thing, 7:15, same thing. I called support and they were no help, they asked me to update the firmware which it did need but that did not solve the issue. It’s not nearly as cool looking as my Nest was and doesn’t seem to have the ability to learn and know if we came home early like Nest but it does work better in the winter than Nest but I wish I could have had time to get the Nest working properly, it’s way cooler than this unit..Version: 3.9
✓ Needs Celcius ReadingsFahrenheit is soooo 1980…..give us Celcius!!.Version: 3.14
🙂 Total Connect Comfort Positive Reviews
Total Connect Comfort works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Total Connect Comfort.
⛔ Total Connect Comfort Problems
