- 88.7LEGITIMACY SCORE
- 90.7SAFETY SCORE
- 4+CONTENT RATING
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Prevention App Complaints & User Negative Comments 2024
Prevention app received 39 complaints, negative comments and reviews by users. Have you ever had a bad experience using Prevention? Can you share your negative thoughts about prevention?
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Prevention for Negative User Reviews
✓ Subscription "expired" early.I tolerated blurry pages but now the app ( after the latest update) is charging me for the October edition even though my subscription expires in December. Support was no help. They suggested i just press pay and it would correct itself which it did not (and I was charged!). Honestly not worth it!.Version: 1.4
✓ Paid and no content accessI paid for a one-year subscription and am unable to access all content. Will be contacting credit card company to reverse charges unless fixed ASAP..Version: 18.0
✓ Free sample issue only shows 20 pages?...which contain almost no substantive content - not much of an offer. This amount of material is enough to demonstrate that the table of contents is not set up as links so you can instantly jump to the article you want. I don't know how other magazines are set up, but this was very disappointing to me. I don't expect much other automation, but that seems like a no-brainer for an iPad magazine..Version: 1.0
✓ Prevention app won’t opeDownloaded the app and it simply says “retry” on the screen and there is nothing to click on and no sign of it opening..Version: 25.0
✓ Download magazine failsPurchased November 2011 issue and when trying to Download it fails with the message: Cannot Install Item. Restart the app, download your purchase again. Restarting the app does not work at all. The support page link provided on the app store doesn't help at all and there's no help page or a way to get your money back. Don't waste your money on this..Version: 1.1
✓ TERRIBLE app - does not workI cannot open the app! It hasn’t worked in many months! I will not be renewing! Total waste of money!.Version: 18.0
✓ Can customer service contact me pleaseI have paid additional for digital access, and I’m getting asked to pay again. Ridiculous. Also cannot link my subscription to Apple News..Version: 25.0
✓ DisappointedI have had a subscription to Prevention magazine for many years. They do not provide access to your digital additions unless you renew every year. All the other magazines I subscribe to Better Homes & Gardens & Martha Stewart living give you access to previous editions you've purchased within the app just not access to new ones after your subscription runs out. Very disappointing!.Version: 9.0
✓ Horrible app want my $ backI Can’t open the on my Ipad. This has been a problem for months. I’ve researched the problem, follow the troubleshooting instructions and the problem persists. What a waste because I love the magazine. I will not be renewing my subscription..Version: 18.0
✓ Issues with November issueWon't let me download Nov issue even though I have version 1.7 of the app which is the only one available. Other than that I have loved that I can read the magazine with the app. Please fix..Version: 1.7
✓ THEY PUBLISH THE SAME STORIES EVERY 2-3 MONTHS!!!I am really disappointed in this magazine (my review is focused on the magazine and not specific to the app). I have used this app and had a subscription for about a year. It's almost comical to view all of my purchases in the library view, where I can see the cover page icons of the past 9 or so publications. When looking at that view, you can see the COMPLETE lack of imagination and creativity the publishers have when creating their magazine each month. This is not an exaggeration...... LITERALLY, every 2 - 3 months, they publish the SAME EXACT headline story. The same cover people are rotated every several months. It's always Dr. Oz or Dr. Travis Stork, etc. if you want to read "Blast Belly Fat," "Flatten Your Belly," and "Drop Two Sizes" every single month (their rotating cover stories), this is the magazine for you. Personally, I like to read different articles every month, not the same, regurgitated, uncreative mess. A magazine titled "Prevention" should contain more health/medical articles and not be so obsessed about flattening our bellies and making us lose 2 inches..Version: 1.4
✓ Save your moneySo I got the app and paid for the 1year subscription. I go to download the magazine that I paid for and it "reads you must download the latest app...."... There was no updates for the app. I deleted and redownload thinking it would help and nope. I called Apple and they will look into it if not fix I will get a refund. Biggest mistake I made on an app purchase and I made big mistakes before, but this one I actually wanted. Oh well save your money they have way too many bugs to work out. Update 7/29--- Apple not issuing refund. I keep calling n nothing. Pls don't buy. I hope u guys are seeing these reviews ... Don't buy subscription.Version: 1.3
✓ Almost entire magazine was blurryI bought a 1-year digital subscription to Prevention and was able to install the free app with no problem. I downloaded the first issue and all was fine until I got in about 10 pages and all the remaining pages were blurry blobs. It was 100% unreadable. After restarting the app, waiting a day and even deleting the app and re- downloading the app and first issue, it was still unreadable. Apple issued me a full refund, but I would strongly advise against purchasing this magazine digitally as they obviously did no testing before they released..Version: 1.2
✓ I would love to look at it moreI like reading Prevention, but I don’t look at it as often on my mobile device. I like reading the physical magazine, but I seem to feel like I’m getting behind, then another one comes. I don’t know the best way for my subscription to work for me. Any suggestions?.Version: 25.0
✓ Only 20 pages?!I was thinking about subscribing digitally to Prevention so I downloaded the app. The Oct. issue was free so I decided to take a test drive to make sure everything looked good. I'm glad I downloaded the free magazine. I only got 20 pages. Was that supposed to be a sample or preview? If so, it should have been marked as such. From others' reviews, it seems like even the paid downloads only provided 20 pages. There must be a glitch in the system. I didn't experience the blurriness that others have, but some pages did blur and then "came into focus." Prevention, please fix these problems. I won't subscribe until the reviews get better. And don't charge people for the digital version when they already pay for the print - that's just not fair. Many magazines offer free digital access with print subscriptions. Either allow print subscribers free access or give them an option to transfer their subscription to digital. Double charging does not create customer loyalty..Version: 1.2
✓ Terrible app. Doesn’t workThe app doesn’t work. I have not been able to use it for several months. It keeps freezing up. Tried contacting them but no response. I have a fully paid subscription and want my money back. Love the magazine but will not renew..Version: 18.0
✓ Frustrating to say the leastI have a fully paid subscription & the app allowed me to download the December and October issues but I am not allowed to download the November issue. Unhappy camper / subscriber.Version: 12.5
✓ UnsatisfactoryThe last three issues I cannot read because half the issue is fuzzy. I bought a subscription and will not do that again..Version: 1.2
✓ Missing Magaznes.I would love the app more if I got the digital magazines monthly as the subscription promotes. I have contacted customer service without success. Currently, I am missing March and April, but May just popped up..Version: 25.0
✓ Prevention app does not workThe magazine will not download..Version: 1.5
✓ Equally FrustratedI, too, downloaded the app and wanted to test the mag by purchasing a single issue. I have tried to read this issue multiple times, but have received a repeated error message stating "download paused." Certainly glad I did not purchase the entire subscription because I have been less than impressed, thus far, not being able to read something I supposedly now own! This needs to be addressed!.Version: 1.7
✓ Cannot access previous purchased issuesTried to restore issues that were downloaded without success. Please fix this..Version: 24.0
✓ Worth It!I downloaded this app yesterday and can happily say that I have not run into any of the problems noted in previous reviews. App took about 6 min to download. <I have an iPad3>. I love the exercise sections, slide the bar underneath the pic and it shows the exercise In its entirety. luv it! My only suggestion would be to add the ability to bookmark a page. Maybe it's there, but I haven't found it. Keep up the good work, Prevention!.Version: 1.5
✓ Needs WorkI like not having the paper copy to recycle, but I would love to be able to remove the issues that are "to buy" because I subscribed and the individual to buy issues are annoying. Even though I subscribed, it took a very long time before I was able to download issue that didn't have "to buy" next to them. The process of ordering was a bit confusing to me..Version: 1.5
✓ Prevention magazineApp will not download. Please fix..Version: 1.5
✓ Have a digital subscription and can’t access magazine.Can’t access subscription.Version: 25.0
✓ Waste of moneyI purchased the April issue but am unable to read it because the pages are blurry as a previous reviewer said. I'm glad I didn't buy the subscription. I also support the view of those who complain that their regular print subscription doesn't provide them with a break in the price of a digital copy. Also, going to the Prevention support site offers no clear way to get help with a digital issue problem..Version: 1.2
✓ Don’t get this .....Magazine takes FOREVER to download and once it does it either won’t open at all or freezes I paid year subscription to loose my money.Version: 18.0
✓ Download ProblemHaving same trouble as #2 - won't download..Version: 1.2
✓ Can't use the appI can not create a sign in/ log in after several attempts. I already subscribe to the paper mag but it does not recognize any info I put into create an account. All I get is instruction on how to cancel. I have several other magazines that I now use with my iPad. This is the only one that I've had trouble. Anyone have suggestions, they're customer service is worthless. The women could find my subscription info but couldn't off any help with getting the app recognize me. Very unhappy customer!.Version: 2.0
✓ Pages blurry and frozenI've seen other posts about this problem. I get several pages into the issue and suddenly it's blurry and I can't move from the page I'm on. I don't have a print subscription so this is it for me. Wish they would fix this problem -- I subscribe to a lot of other online mags and have never had this problem with any of them..Version: 1.2
✓ ReviewThe app has a long delay in downloading the magazine. It will not allow you to download a single issue I had to subscribe to get the January issue. Once it was purchased I had to wait another hour for all the articles to download. I have a fast connection and it should not have taken that long. I like the idea of having the articles readily available without having to find a place to store them but the download issue needs to be resolved..Version: 1.5
✓ Very disappointedThis app just takes your money and doesn't deliver. The download failed then it loaded but all I got was a grey screen. I will not purchase this again which is really to bad because the mag is really good..Version: 1.3
✓ Can’t Get AnswersI suppose my frustration with the section of brain questions and the answers is click on answers to see how you’ve done is my driving force in giving you a poor rating. I tap on answers and nothing happens. I have an iPad. Please go back to writing answers on a page..Version: 25.0
✓ Current users, avoid this update if possible!The new View is altogether a bad user experience. If you're a current or past subscriber, or even if you only bought issues here and there, the labor involved to locate said issues is ridiculous. There used to be a "My Library"-type page where you could find all your past downloads. Kiss that goodbye. Finding anything you've saved is like hunting a needle in a haystack. Not user friendly at all. I expect better from you, Rodale. Or is it just that you're more interested in pushing overpriced DVDs than retaining loyal customers??.Version: 3.7
✓ Lost purchasesWith this new update I have lost all of the Prevention guides and books that I purchased digitally through the APP. Where can I find them or will I get a refund on the money I Spent??.Version: 3.7
✓ Won’t work on IPadWorks on my IPhone but not my IPad. Guess I won’t be renewing my subscription!.Version: 18.0
✓ Prevention magazineMagazine will not download. Please fix before I can give honest rating..Version: 1.5
✓ RIPOFF: Switches to blurry print after a few pagesDon't buy this app. The screen is high resolution for a few pages, then changes to a blurry resolution that I haven't been able to overcome. It doesn't help to close the app and re-open. Deleting the issue and downloading again doesn't help. Even rebooting the iPad doesn't help. If this were a print magazine I'd be able to speak with someone or even cancel the subscription. A giant ripoff..Version: 1.2
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