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Sesame Place App Complaints & User Negative Comments 2024
Sesame Place app received 31 complaints, negative comments and reviews by users. Have you ever had a bad experience using Sesame Place? Can you share your negative thoughts about sesame place?
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Sesame Place for Negative User Reviews
✓ Fix itCan't log in, tells you password is incorrect when it isn't. When you are logged in you can't send your pass to Passbook. The event times are almost always wrong. Don't waste the space on your phone..Version: 5.5.0
✓ HorribleI used to be able to have my passes on here to scan, but it doesn’t give an option to enter your new pass info. I tried to do it on the website and it doesn’t do anything. I’d rather save my passes on the app or Apple wallet so I don’t have to always have the pass on me. It would be nice to be able to have your annual photo pass uploaded as well. I have had nothing but trouble using the app and the photo key pass. There should be an option to use your fingerprint instead of having to log in every single time and half the time it doesn’t accept your password. The app needs to be updated!.Version: 6.1
✓ Awful if for San DiegoMaybe because the San Diego park isn’t opened yet? But totally worthless app if you looking to leverage for San Diego. Directs to Philly..Version: 7.0.13
✓ The app is terrible, but daughter loves SPSo i was a season pass holder, but the way the app never had my information like it shows in the pictures that it should annoyed me. I couldn’t use any of my benefits due to the app never working and i wasn’t going to chance bringing a friend and then being told they couldn’t come in or having to pay when i planned on using my tickets. Even on the website it wouldn’t show my information. I contacted sesame place multiple times to figure it out and got no response. The website would show options from 2018 or something. So i decided to not renew my season pass this year and possibly try again next. Now my daughter loves going to sesame place, but the lack of response from anyone turned me away..Version: 7.0.20
✓ Helpful while in the parkOverall, the app is quite helpful. However, the events for the day do not update until the park opens. This makes it difficult to plan arrival time when you can’t see what is happening until it opens. We drive 90 minutes to get there and we have missed a lot of the morning events because when we check it at 7am there are only a few things listed. The open and closed rides were also inaccurate over the spring..Version: 7.0.52
✓ This is just a park map.And that's the best that I can say about it. Purchases don't recognize your membership so you don't get discounts. It always logs you off. Just not that great. You would think for the amount of money they get and for the people they cram in the park they could make a better more functioning app..Version: 5.10.7
✓ Not useful AT ALLYou can’t see the map to use it. Everything is so blurry you can identify a bathroom or where you are. All of the show times are incorrect or you get to the show and are turned away. Terrible app. Terrible visit. No customer service.Version: 6.1
✓ Doesn’t workThe big draw for this app was the ability to use it for your tickets. Doesn’t work, always says there is an error. The contact information on the app is wrong - the phone number leads to a “no longer in service” message, and is different than the number on the website. The app becomes pointless when nothing on it works!!!!.Version: 5.10.7
✓ TicketI am unable to access my ticket on the app. I purchased the ticket prior to downloading the app using the same email and it does not go over. Also unable to add the barcode which should be an option..Version: 7.0.52
✓ Maps are terribleDownloaded this app to find out way around the park. Mainly we needed a map. The maps are a joke. It links you to an image that it opens in a browser window. The map is different depending on what link you push. Most are useless with no detail that helps with anything. A legend but nothing on the map to go with the legend. You will probably download this anyway. You are at the park and need some information and it’s this or the website. They need a better map integration like other parks have..Version: 6.1
✓ TerribleNot user friendly at all! Waste of time! The weather portion has so much nonsense you can't get to the 10 day. Who cares about the earthquake or weather blogs. And everytime u try to scroll up or down it gets stuck. The rides portion not good, top banner/map is stationary making it difficult to see the rides itself. Too many and too large graphics for the app to be functional..Version: 5.0.1
✓ Stop deleting my passes upon updateI'm starting to hate this app since in the past 2 months they have updated it twice and each time it loses my passes and causes me to have to re add them. Please save the passes in the app data so you dont screw your customers..Version: 5.3.1
✓ AnnoyingI have been trying to download this app for days. It keeps saying I already purchased it but is no where on my phone. I have downloaded other apps to be sure it wasn't my service or phone. All the other apps downloaded just fine..Version: 5.1.1
✓ Annoying functionsYou are unable to “go back” to the previous screen; you have to start your search from the beginning on the app. A “go back” or arrow option for the pages will help a lot! Please look into this..Version: 7.0.13
✓ Don’t use app to order anything… $35 for max and cheese and 2 hoursThey have no way to refund purchases in park and it took two hours of standing around waiting to get hungry kids food. App is fine for schedule but after we finally found the only manager in the entire park that can do anything they said they discourage using the app to order food because they always run out. Still no max and cheese. Sunk cost and sunk time. Leaving hungry hahaha..Version: 7.0.52
✓ Cannot add to Apple WalletSince the app looks more like a port of the website, there must be some link broken with the Add [passes] to Apple Wallet feature, because nothing happens. The busy gears spin for a second or two and then.... nothing. Please fix. Additionally, it would be helpful to engage iOS’s Shared feature for the downloadable park map, to let the user truly port the map into an offline application. (iBooks, Acrobat Reader, etc.).Version: 6.1
✓ WorthlessIt’s a less usable version of their website. Half the functionality, for example zooming, is missing. I’m not sure what the purpose of this app is either than to frustrate park goes….Version: 6.1
✓ App half worksI've written to support to no avail. I can't attach my season passes nor will the past purchases look up work within the app - just tells me "Error. Something went wrong on our end. Please try again later." When really later means never. I try to update my information and the app just spins and spins. The only thing this is good for is a map of Sesame Place (when there) and the day's schedule of events. This has to be improved for a care taker's convenience..Version: 5.10.7
✓ Ok, don't trust the info though or you may miss shows.The idea was great but info not up to date. Show times were wrong 2 of the 3 days we were there. Other info was good and helpful..Version: 1.1
✓ Absolutely worthlessThe app is basically what you get from the webpage. What it should be is a tool to use while you’re at the park. The map doesn’t tell you what anything is and there’s no search function. Not having a back button is frustrating. Overall, it’s worthless..Version: 6.0.1
✓ Season pass holderYou used to be able to access your season pass information in the app and now you can’t do that, also the app is very confusing, every time I try so do something in my member benefits it keep telling to me login to view my benefits, even though I am already logged in..Version: 6.0.1
✓ Buyer BewareBooked our entire vacation around Sesame Place, we did a vacation package which included a vacation pass, and 5 day hotel stay, and a dinner with Elmo. We got to the park on Friday May 27th at 10am, our 5th year anniversary with our 2 year old twin boys. By 1100 we had ridden every ride that was open in the park. There are maybe 20ish available rides, and only 4 rides were open, the “water park” was open but all the slides were closed. The park did not warn of staff shortages, and we were told “when the kids get out of school they’d open other rides” and “if you come back tomorrow most should be open.” They offered a pass to come back, but our vacation package included a season pass- which we didn’t plan on using for anything but 2 days at the park. I wish I had just bought a hotel with AMEX and used my 1 free military entry. Instead I’m out $300 or so, the park would not refund it after talking to 6 people, and because we did not fly to the park AMEX insurance could not reimburse our loss. I finally convinced someone to cancel our dinner with Elmo and got $100 back, we left at 1:30pm. I was irate, it took a lot to calm down after that experience. Other park goers were just as angry, and were getting the same run around. If you can’t staff your rides give me my money back. It wasn’t like a “rain or shine” and it rained, you literally didn’t have your rides open which I paid to use. Theft of service. If you’re thinking about doing this as a family vacation PLEASE PLEASE PLEASE do not do this. Even if the park was open and all the rides were available it was $20 for a cheeseburger expensive..Version: 7.0.13
✓ Not accurateThe tickets for shows or events never show up I. The app. However it shows what I bought in 2014! I continue to add my new passes and they are gone the next I open app. I have added a credit card to pay but it rarely works at registers. It seems that the conveniences added in app are not reliable so what is the point? I still need to print hard copies of tickets, have passes with me and carry cc around park. I have been told by customer service during times app not working in park it is because the park is crowded or busy and app is overwhelmed! What?!?!?.Version: 5.10.0
✓ Poor Quality AppThis app is basically a landing page for their website. There is little to no information on the app and every button just links you to their website which never loads. Both the website and app are clumsy and information difficult to find. Completely useless app..Version: 6.1
✓ This app does not work!This app is terrible! It crashes if you try to register, it crashes if you try to scan the season pass barcode, it doesn't keep you logged in! Sesame app group - this app needs a lot of work and validation! How did you let this get approved?.Version: 5.1.1
✓ Need updateI love the app but please push thru an update for events. I live 10 min fron the park and have a season pass. We live to know if there is a special event but the events shown are from may! Thsnk you.Version: 1.1
✓ Update is a letdownUsed to enjoy using the app in 2017 for show times, map directions and accessing barcodes for our season passes. Now it’s basically the website brought to the app with a minor map function. The map isn’t as easy to use as before nor are show times as prominent to find. Enjoyed using the saved card feature before but now that’s hard to find if it’s even there. Had issues as other season pass members in being logged in by barcode and it still asks you to log in again. Very difficult finding season pass exclusive discounts you need to purchase online. Unable to add passes to wallet as before. Very disappointed overall. With this rollout’s features I genuinely went to the App Store to see if there was a new one just for the park as this seems to no longer suit that purpose..Version: 6.0.1
✓ Ok....but no show times!I have yet to see show times working on this app. That is really what I use it for as a season pass holder who pretty much knows the small park like the back of her hand. But it always says n/a next to all the shows. Fix that and it would be great..Version: 1.5
✓ Barcode scanner isn't workingApp seems great to purchase season passes and it has a lot of park info. My problem has been trying to scan season pass barcodes and/or enter them manually. Each time I've tried to do both, this App just shuts down. Please fix soon, the main reason I loaded this app is to have my families season passes on my phone..Version: 5.1.1
✓ Not worthy of Sesame StreetNow that Sesame Place no longer offers printed maps and show schedules, this app is more vital than ever. Which is why it’s a shame it’s such a mess. Basic navigation is terrible, many functions don’t work, and the map is kludgy. Assuming they hired a professional app developer to build this, Sesame Place should demand their money back. The only reason I don’t give this app one star is because it does list upcoming event times, which is probably the one thing most people will use it for. Cmon, guys — you’re better than this! Park goers deserve a first-rate mobile experience... and this isn’t it..Version: 6.1
✓ User UNfriendly with functions that never workThis app will cause you and your family intense frustration!! This theme park basically forces visitors to use this app for things like a map and show times, BUT it’s a real pain. Also, forgot trying to make any purchases on the map. It never works and then you have to go to the website on your phone. Seriously, Sesame Place, step up your game! This message is brought to you by the letter F and the number 2..Version: 6.1
🙂 Sesame Place Positive Reviews
Sesame Place works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Sesame Place.
⛔ Sesame Place Problems
