Courier Journal Negative Reviews

Courier Journal App Complaints & User Negative Comments 2024

Courier Journal app received 21 complaints, negative comments and reviews by users. Have you ever had a bad experience using Courier Journal? Can you share your negative thoughts about courier journal?

Courier Journal for Negative User Reviews

✓ Worst app everI have subscribed, canceled, subscribed called customer service etc. this app will consistently say I have no subscription and not let me read some of the subscriber articles even though I pay for it every month. When I called customer service they said they have no record of my account and I need to call Apple to fix it..JudeJettVersion: 6.5.9

✓ Notifications are not categorized properlyI have only news and breaking news turned on for notifications. I get 10-15 sports notifications a day. It’s so annoying. I may cancel my subscription just for this reason alone..Sose5000Version: 5.18.1

✓ Not happyAbout every four days the app will not sign in to my account- will not recognize my password. I delete the app, reinstall, enter the same password and it works. This AM it will not even let me get to the sign in page- it says Bad Gateway, so I deleted again, restarted my IPad and it still won’t work. I also deleted the cache but that doesn’t help either..Ky DebVersion: 5.21.3

✓ Can't log inSince the update, I am unable to log in to the app. Spent several minutes on the phone with Diane in "customer service" who initially told me that it must be a problem with my device (iPad).. Finally acknowledged that there is a problem with the app. I was insulted by her attitude. Her advice was basically to forget the app and log in through the browser......why have the app???.Tessa40223Version: 5.14.2

✓ Horrible serviceUSA Today and the Courier Journal service is horrible. Print delivery is inconsistent. I have missed the paper 8 out of the last 14 days. I’ve been a subscriber for 40 plus years. The website doesn’t allow me to sign in. The application will not allow me to read anymore articles. My account is current. It’s time to get your act together..TomZ2021Version: 6.8.1

✓ App is nearly useless in managing your accountI want to put a hold on delivery of my print edition, I was able to sign in in one try today, though that alone is usually a frustrating issue. Once signed in, there is no option I could find to manage my account. It only has a manage my i-Tunes account. My subscription is not through I-Tunes. I tried through the website and it’s not working properly either. I get errors or page missing messages. Another complaint- the privacy settings cannot be changed through the app. It explains what they are, but does not allow options. Can’t figure out why a huge media company like Gannet can’t get a decent working website and an app to work properly and actually be useful..Tutilo218Version: 6.1.4

✓ Horrible programming, worse supportI’ve been trying to get this to work for three or four months and I’m totally frustrated with their buggy sign on programming that goes into endless loops on air conditions and are even worse tech-support if you even want to call it that. I had to cancel my paid subscription once and start in with a new email address because they could not figure out how to change my old information, which was wrong. Now I am having the exact same problem I’m just simply trying to change my password so I can’t log on even though I have paid for two months already this app is not ready for prime time.LucidoskiVersion: 5.24.3

✓ Hate new appLoved receiving the online version laid out in typical print format. Knew exactly where to find what I wanted, especially daily sports listings, TV guide, events listings, home sales and such. Can no longer get the old app with that to work. Can’t find a way to get it on new app. CJ has one foot in the grave and the other slipping over the edge..50+ yr SubscriberVersion: 6.12.5

✓ App not kept up to dateWhat’s shown on this app barely represents the content of the CJ newspaper or the email that is sent each morning, the info on this app is sketchy and often not timely, CJ staff should either commit to keeping it current or take it down,.BillPilotVersion: 6.5.9

✓ Pretty good, but has flawsA nicely presented local news app; however, it's VERY common for a breaking news flash to be a dead link. Fix that inconsistency and I'll give it 5 stars. Updated review: the app is much smoother and links have worked; HOWEVER, clickbait is now embedded in the user experience. May stop subscription..Jrbauer3Version: 5.18.1

✓ Most Difficult Service ProvideI have just decided they discourage folk from the printed copy and give poor service, gives messed up printed copies, arrogant carriers who complain. That the paper cannot be folded off the print line because of their time crunch, when I lived in Windsor Forest I stopped getting the paper because Priddy would not put it in plastic on wet days and in the CJ brick box that we had built. On the occasion it was put in plastic, it was thrown on the ground in the wet grassy area. Now to discourage purchase, they change the price for the newspaper and charge for unknown services i.e. “color edition(or the like)”, paper notice, or “special edition(or such)” and do not notify you of the days they do not deliver due to snow. I though that once I moved fromWindsor Forest that things would change. At least Priddy folded the paper correctly and seldom doubled those ad inserts. The guy who is carrier now,is so anxious to use our restrooms, that he does not have time to just give you one of inserts for ads, he is just wanting to get his money. Well I thought digital would be better, but this thing does not accept my password and then as it is changed it does not accept it again, this is a shameful excuse for a newspaper service or any service..Gamma 4Version: 7.0.4

✓ Poor Customer ServiceI don’t even know where to begin. I’m so frustrated with CJ. You can’t even call them with a problem anymore. No customer service on weekends so if you don’t receive the newspaper you’ve been getting for 4 decades, well, you’re just out of luck! If you call during the week, you MAY get a call back hours later, as their employees work from home as one opened up to me on the phone about 3 months ago when this happened, AGAIN. The CSR’s are very polite but their hands are tied. Honestly feel bad for these ppl bc they get the blame for the delivery department’s fault. You’ll never get the Sunday paper like they use to bring you when they messed up. If I wanted a digital paper, I wouldn’t have signed up for a REAL NEWSPAPER! I will cancel this as of tomorrow bc I’m tired of dealing with CJ. At one time, this was a very good paper. Not anymore! If you see a one star, it’s bc I had to give it otherwise they done deserve one star!.Tana46Version: 5.16.1

✓ CJ appHORRIBLE!!!!! Do not subscribe. It hangs up all the time, all the stories' images are impossibly-high resolution (I want the text of the news, not pictures of it. Fine in a printed edition, not fine online.), at least half of the stories have a video component (again, if I want video I'll watch television.) and the writing is horrendous. Most of the reporters and all of the copy editors should be fired. None of them can spell or construct a grammatically correct sentence. Who the heck do these managers hire to write and edit a former Pulitzer Prize winning newspaper? The CJ management appears to have no journalistic pride anymore. Roger Taylor Louisville, KY.RogerdtaylorVersion: 5.5.0

✓ My DataTo log in on this online app it states I Must share data about me. I Do Not like that. You Should Not Require me to share personal information to read the news. How Hypocritical Can You Get??? Want journalists printed from sharing personal knowledge of sources and info but want readers to share personal knowledge to you which literally means sharing with other unknown sources. I certainly didn’t see a Disclaimer about NOT SHARING personal info..Dragons9397Version: 7.1.1

✓ Sharing articlesSharing links to articles is more complicated than it should be. Adding the intro “check out this article from CJ” and the title of the article is unnecessary, and screws up the ability to share to other apps (such as Firefox). The article title shows up when the link embeds so adding it as part of the shared text is superfluous.Joe1993199319932012Version: 5.21.3

✓ Errors galoreI can’t remember how many times I’ve found errors in this paper! Misspelled words, incorrect grammar, and believe it or not, a story on page 1 that said was continued on page 6, but the story was not there...or anywhere else in the paper. Guess the CJ is too cheap to have someone review the paper prior to printing. Last week, instead of saying U of L, the title said “U off L”. I sent a message to both the accuracy email and the Editor’s email and never heard a word. No correction was ever made..DjhllcVersion: 5.24.3

✓ Terrible appIs there a reason you took away account options?? I went to report a missing delivery, a frequent problem we have, only to find there is no options to manage subscription or report delivery issues. I had to log in on my desktop to report the missing paper. This is the 21st century, you know. Most people do their business by phone..Hickory HillVersion: 6.1.4

✓ Bring back the old app.Perhaps this new app will grow on me' but for now I find it clunky and unresponsive as I move from page to page. In my opinion the previous app was not broken so I am puzzled about why you decided to replace it. This app freezes on my screen requiring me to turn off iPad to gain access. Fix the bugs with an update, please!.Wendy’s G’maVersion: 7.3.2

✓ Let’s get back to the real news!To much one sided left leaning articles. I believe that true honest reporting on today’s news has been lost from the CJ! The paper is not the same as what I read daily from 1955 till 1983! Sorry to be so blunt, but that’s how I feel!.Wrb2bonesVersion: 5.25.2

✓ An honest review for the courier journalIt’s pretty good I like it for the more political articles about Louisville and Kentucky as a whole. The only con is that there’s two subscriptions and only one gets rid of the ads but thankfully they are not that annoying..Jessiejames9722Version: 6.10.0

✓ Needs improvementBeen using this app for a few months now. It is fine for headline news. However, I have a few suggestions. 1. The obituary interface needs to be improved. When you click on a name to read the info, and then click to go back, you get sent all the way back to the beginning. Surely there is a way so that when you click back you get sent back to the list of names instead of all the way back to page one where you select the obituary section again. 2. Sections other than headlines need to be updated more frequently. For example, the Shopping & Fashion section has had the same stories on it for months. Some new articles, please!.WilmamjVersion: 5.18.1

Courier Journal works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Courier Journal.