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Epson DocumentScan App Complaints & User Negative Comments 2024
Epson DocumentScan app received 67 complaints, negative comments and reviews by users. Have you ever had a bad experience using Epson DocumentScan? Can you share your negative thoughts about epson documentscan?
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Epson DocumentScan for Negative User Reviews
✓ WiFi Connect Really?Should file for false advertising. Direct WiFi rarely works on first try. One day ok then days were it won’t connect. Random enough to disrupt workflow. Some times immediate connect, sometimes 5 mins before phone finds it after cycling Phone WiFi on/off and scanner on/off. Other times never connects and have to use USB to computer which defeats the purpose of a mobile app..Version: 1.5.0
✓ Scan to anywhere but the app.... Come on!Seriously thought scanning to the app would be convenient but not on the back side. Can’t move files in BULK to one drive, drop box, icloud or anywhere other then the app. Have to do one by one. When you scanned 50 some odd documents on your phone to save time, I would have rather spent the time on the front side so I can save the files to one drive in one drag and drop operation. Not one at a time. Horrible lack of this feature. Huge waist of time..Version: 1.3.0
✓ TruckerPlease Update and remove bugs Apple or Epson!!! Cannot see a scanner on App, was a challenge to connect thru WiFi AP Restarted phone and scanner 30 times tried different apple devices still nothing... Seems you don’t like each other, why should I like you either!!!.Version: 1.2.11
✓ Works fine for meNot sure what issues the other reviewers are having (or if they’re previous versions of the app) but it works ok on my iPhone & iPad. It’s quite basic & simple, but it works. One thing it does need is the ability to save to places other than the app itself. The interface suggests it should be possible, but I can’t find any setting that allows me to change the default or add new destinations, like Dropbox. I have to go into the files section, open the newly scanned document and then share it using the share sheet. Again, it works, but it’s clunky.Version: 1.3.0
✓ Does Not WorkHave iPhone X and updated to latest version of iOS. Have the ES-60W. I was able to go through the setup process just fine but when I go to scan it starts searching for the scanner and never finds it..Version: 1.3.0
✓ TerribleWow, it’ll connect and disconnect then it will say it’s not linking even when it’s connected. This is the worst app ever for such a pricey tag. It works fine with a WiFi but with just the app it won’t connect..Version: 1.3.0
✓ Doesn’t scan to iOSDoesn’t work on iOS app. Listen to the other reviewers..Version: 1.3.0
✓ PantsOnly supports one scanner?!?? Rubbish!.Version: 1.1.2
✓ AdinPretty poor app I have a DS 40 needs to be able to save to the gallery or be able to be accessed when already In email. I don't want to save the files to the app. Also messenger sharing never works always tells me to log in when I already am. Fix the issues please..Version: 1.1.1
✓ No OCR supportBasic scanning works, however you cannot OCR to make searchable PDFs. UI is also a bit clunky to use, would be awesome if you could more directly save into the files app..Version: 1.2.10
✓ RubbishDoesn't work..Version: 1.2.3
✓ Da-40I purchased this scanner to go in my brief case. I never can get it to connect with my iPhone 8. Poorly written instructions. Useless purchase and useless app. Someone needs to tell them to KIS - keep it simple dummy. This isn’t simple! The included instructions were zero help. Provided no information. Trash can another purchase. You should not have to delete and reinstall the App each time to direct connect. Fix your problems. Do you guys ever use these products on a daily basis? Help is badly needed..Version: 1.2.8
✓ Waste of timeNo support for the Epson all in one printers. All I can say is really who has just a scanner anymore. Don't download worthless rubbish.Version: 1.1.2
✓ Does not workI cannot connect my iPad to scanner. I follow the instructions. They are on the same network. Doesn’t work Epson’s customer service directs you to a number which directs you to another number. When i call the number I hold for ages, then their VOIP system makes the call intelligible..Version: 1.5.0
✓ Great scanner, horrible app. Worthless.This is a good scanner but the app makes it worthless. Do not buy it. You will continuously have problems with the setup. Even professional installers have been having problems with installation in Ipad and iPhone. Please have someone fix this. What is going on at Epson? Can't they read the reviews? The last product of this company that I buy..Version: 1.5.0
✓ An Atrocious MessThis app simply doesn’t work. One reviewer said it needs to be updated. He’s got my vote. If that won’t do it, then go hire a STEM-educated 12-year-old and pay her what she wants to rewrite it so it will work!.Version: 1.6.0
✓ Pretty much uselessDon’t bother with the app unless they update it or you will spend countless hours for nothing! I purchased the fastfoto scanner to scan thousands of photos but it you use you choose to scan them to your ipad or iphone there is no way to share them with this app..Version: 1.5.0
✓ Works but limitedOptions to save to the app or camera roll is nice, but the app doesn't let you sort or manage the apps very well. It also doesn't let you do bulk operations. I bought the Ds-40 and on my Mac, it allows you to scan up to 1200 dpi, but on the mobile app, it only lets you go up to 300 dpi. Why limit this functionality for smart phones and tablets?.Version: 1.2.0
✓ Doesn’t work. ZERO STARS.It doesn’t find my WS730. Rubbish..Version: 1.5.0
✓ Would be good if I could get files outThe scanning process is relatively straightforward, but there’s not much point to this application, given how difficult it is to export scanned documents to the camera role or Files app..Version: 1.3.0
✓ Productivity ThiefI bought a dedicated scanner (500W) because I wanted to capture and logically store/organize all the paper documents that I have and those that receive in the future. This app from Epson doesn’t make it easy to capture or organize documents, at least not from a productivity standpoint. The user interface is poorly conceived. The functionality is lacking. If you are doing anything more than the occasional scan from your iPad or iPhone then I’d suggest researching a different hardware/app combination. Thankfully the desktop version of their scanner software is much better. Using it on a Mac with the dedicated scanner makes it easy to capture and maintain digitized version of the paper documents that I receive. I expect far more from a brand like Epson. I am steadily relying more and more on my iPad as my primary computing device. In my opinion, Epson, it would be worth getting someone to write a better iOS app if you plan to continue selling/supporting scanners..Version: 1.3.0
✓ WF 2630Come on epson, update your list of scanners. Very very disappointed in this app. Thank god it was for free..,.Version: 1.2.8
✓ Will not connectCannot connect to my NX430 from my iPhone. Can print from email for example, but this app won't even find the scanner. Help..Version: 1.1.0
✓ Only supports a couple of scanners?Was excited when I found this app but it looks like it only supports a couple of scanners (one even?), certainly not my Epson Stylus SX535WD.Version: 1.1.2
✓ Horrible User Interface and FeaturesI scan everything! So I thought that the concept of being able to scan my work receipts and send them to Dropbox with any of my devices was a brilliant idea. NOT! The mechanics of scanning works fine. But the number of steps involved in just getting the document to be saved to this painfully inefficient apps is absurd. Once the scanning is done the files are essentially stuck in the Files section of the app unless you have a lot of time and patience to move them. And when I was trying to put them in Dropbox I was getting errors and had to resort to sending them by AirDrop to my MacBook and then to Dropbox. My motivation to stay with the Epson portable scanner just decreased monumentally. Epson can certainly make a more user friendly app to go with their hardware..Version: 1.5.0
✓ Spoils what was a good experienceEven though this app was intended to be paired with a wireless scanner Epson did not bother to make the software available so that you can easily switch Wi-Fi networks without using a proprietary desktop or laptop program named EpsonNet Config. That means that if I am traveling and I need to put my wireless scanner on a separate network I’ll have to make sure I pull out my laptop, plug it in, and do it. This functionality should be built into the scanner (like it is on their wireless printer) or at the very least built into the app but it’s in neither location, negating the main function of it being mobile..Version: 1.2.9
✓ Just a few missing featuresThe app is a bit outdated but it does the main function - scanning. But I think there are just 2 minor features missing to dramatically improve batch scans: 1. Exporting multiple files at once. Storing photos one by one to a cloud storage is extremely painful 2. Adding an option to scan another document after saving scanned file. Now it jumps to files folder that adds multiple clicks to start scanning new document. Please add these features and I think the app would be well enough for all my needs..Version: 1.4.0
✓ Doesn’t workI did the hokey pokey and turned things off and on and it simply doesn’t work..Version: 1.6.1
✓ Do not update to this!The old app was great and would support all in one printers and their scanners. It was so useful. This only supports a few dedicated scanners. My advice is do not update..Version: 1.2.11
✓ GhastlyThis remarkably useless piece of software is a perfect companion for the equally useless piece of equipment, the Epson, yes 60 W that it comes with well done Epson..Version: 1.5.1
✓ Very Limited. Not worth using.Stable but that’s it. The app offers no image tweaking— if it guesses exposure or colors wrong, there’s no fixing it. For these reasons I ended up with a better “scan” using TurboScan and my iPhone’s camera..Version: 1.4.0
✓ Bad appIt is not capable of cropping images automatically unlike the PC app. Makes it kind of useless.Version: 1.2.5
✓ Missing essential featuresThis app almost makes my scanner unusable unless I am on my computer, in which case I didn’t need a wireless scanner. This app is extremely basic and lacks essential features..Version: 1.5.0
✓ UselessMy scanner is a brick. The software WILL not work with IOS..Version: 1.6.0
✓ Convoluted way to scan somethingFinally found a solution by searching online I finally was able to scan something. It took about 37 steps but the kicker was turning off the cellular service on the phone. Turning off the cellular service. Really? Come on Epson. Very unproductive..Version: 1.5.0
✓ Stopped Connecting Over WiFiI’ve used the scanner for years on the same network, but it no longer connects over WiFi. The lights indicate that it’s connected, but no device finds the scanner. I’ve reset multiple times and the setup finds the scanner but then errors out when trying to scan. The app indicates that i need to make a privacy setting change, which i already enabled with no luck. Forced to plug in the scanner via USB..Version: 1.5.0
✓ Never connects.I can never get this stupid scanner to connect to my network. Every time I want to use it, It turns into a big ordeal. I want to throw it out the window. So frustrating. I was so excited to get a nice scanner and it never works..Version: 1.5.0
✓ Buggy but worksI own a Fujitsu and the software is fantastic. It is not great on photos but fantastic on docs. The 680 is really nice on photos and v good on docs. This app is slow inconsistent and often just stalls but it works. If the software matched the hardware what a super product would be. There a small glitch in the install. According to the reviews this has been going for a long time. Hopeful !!!!.Version: 1.2.10
✓ UselessLike those before me, don't bother with this software as like others I have an XP342 printer scanner..Version: 1.2.6
✓ 파일 저장이 앱에만 가능하네요아이패드 ios 12.1.1 로 올라간 뒤론 본체 저장이 안되네요.. 확인 부탁드려요.. Ds-40 사용 중입니다..Version: 1.2.11
✓ IOS support is false advertisementThis app is unusable in its current state on iOS. As many others noted you can’t export scans out of the app... making the scans useless. Update the app Epson. I’m returning the scanner. I wish I can charge epson for return shipping. This app / product is the very definition of negligence..Version: 1.3.0
✓ WorthlessEpsom printer app found my Epsom printer immediately. This rubbish app can't even find the wifi scanner. Utterly worthless. If they can't get an Epsom app to link to an Epsom printer/scanner on an iPad the app writer needs to be sacked.Version: 1.1.2
✓ Don't bother only supports 5 scanners I have never heared ofSo old it's obsolete.Version: 1.2.6
✓ UselessThis thing can't find your wired Epson printer on the network (10.0.1.4) and the all in one Epson app doesn't scan multiple pages. So good luck scanning multiple pages from your phone with an Epson printer. Way to go guys!.Version: 1.0.2
✓ Really badApp only works in WiFi direct mode. Not with the home network. Feedback/ask a question asks for a model, but no place to enter the model and without it there is no way to ask a question..Version: 1.2.8
✓ Please update for iPhoneMy new iPhone 11 Pro Max don’t work with this apps. Got it to scan once and then it doesn’t find the scanner even though the scan is connected. Please update this apps please. Thank you.Version: 1.4.0
✓ Scanner can’t be found by my phone through this appI can’t get my IPhone newer SE version to connect through this App to my Epson Scanner 300DW. I purchased it to be able scan documents while in my car and it just won’t find scanner even when phone is right next to it. I tried finding a cable to hook it up directly to my phone and no luck there either..Version: 1.4.0
✓ Want to scanUse iPrint app for models not compatible. Used Epsom iPrint for scanning to an Epson XP 620. Works great..Version: 1.5.0
✓ UnsupportedI found this by chance and wondered if it supported my SX425W and haven't been able to configure it as yet so I'm wondering if this app is only supporting specific wi fi scanners?.Version: 1.1.0
✓ Once you turn off cellular it worksSo a lot of people saying it’s not working. What works for my iPhone 13 max pro running 15.3.1 is to go into the settings tab then scroll down until you find the DocumentScan tab, turn off cellular. Then it should scan. Was very annoying cause you can connect to the scanner. But it would get stuck searching when you want to scan something..Version: 1.5.0
✓ Not working on iOS 14It says it needs to be allowed to connect to local area devices in the iOS settings: I can’t neither find nor add this app there..Version: 1.5.0
✓ Doesn’t seem to support ES-400My company just got an ES-400 and I tried to pair my iPhone with it and there is no option to even select an ES-400. When I went to support for the ES-400 the only mobile option for software was Windows 10..Version: 1.2.11
✓ Not great on iPhoneHad to turn off cellular data for this app to make it work properly with an iPhone. Only figured this out reading someone else’s review.Version: 1.5.0
✓ Doesnt work in WAP modeI have been trying for days to get this software to work with my new es300w scanner, and go through all of the setup for the scanner in Wireless Access Point. It finds the scanner and I get to the “setup complete” but then if I try to actually do a scan, it never finds the scanner, and offers to set up the scanner again. Luckily, I had my laptop with me and it works fine on that. I don’t rec the iphone app version AT ALL.Version: 1.5.0
✓ IOS IssuesTried to use the App with my iPad and IPhone on two different ES300W scanners. I had the same issues everyone else is reporting. Was able to find the scanner and set up but unable to scan. The app would say that it was searching for scanner. Contacted Tech Support and they were unable to help offering a replacement. The Lady said that the only reason this issue happens is because of a VPN. Mine were turned off. Continued to troubleshoot on my own and found out finally that if you have a connected IPhone the cellular data disrupts the connection. Turned off Cellular data, and power cycled both devices and was able to connect both IPad and the IPhone. Once connected found that I could turn cellular data back on and go into settings - DocumentScan app and turn off Cellular data connection there. Issue resolved. Hope this helps. Now I completely love my ES-300W.Version: 1.5.0
✓ Waste of spaceWell that's 20 minutes of my life I'll not get back. Utterly useless app for XP series, if you hope to be able to scan from your XP to your iPad, this doesn't work. One star because you can't give less...😤.Version: 1.1.2
✓ Just bought it today and felt badly regrettedI just bought a DS-360W and spent the last 2 hours to configured this brick. I’m an IT professional with good understanding network and AP. It’s pretty disappointed that the WiFi wasn’t connected. The instructions was poor and inconsistent..Version: 1.2.9
✓ Limits resolution to 300dpiI cannot figure this out. If you use this scanner with a mac or pc, that software will allow you to scan at higher resolutions. If you use this app on an idevice, it appears capped at 300dpi. Can you please fix this?.Version: 1.5.0
✓ Please update your app!!!Hey developers, Will you ever be going to update your apps ever???? What year is this year people, your screen is still designed for iPhone4 ????.Version: 1.1.2
✓ GarbageThe app and the scanner are pure garbage. I WILL NEVER PURCHASE ANOTHER PRODUCT FROM YOU. you’ve lost a life long customer over a crap product and criminal software.Version: 1.6.0
✓ Spinning ..I have documents that I used through this scanner as library or something I can go back to. But if I delete and redownload the app I lose everything I scanned previously. I saw a comment from two years ago and very disappointed to see EPSON hasn’t rectified this defect/issue . I’m a Mobile Notary for the state of Pennsylvania and no having any options. I have docs that I NEED to scan back immediately and this cuts into my window time to scan back if it’s gets stuck. My experience starting was good , but this feature is a CON for my profession..Version: 1.3.0
✓ Worthless - and returning scanner todaySame as most others reviewing. "Cannot find scanner" message every time. Setup is fine and my tablet sees the scanner network, the app sees it and the scanner lights all confirm connection. Load doc....hit scan button...nothing. No more Epson for me..Version: 1.3.0
✓ Sort of WorksI’m really disappointed that the app crashes every time I try to save photos to my iPhone camera roll. The only I seem to be able to get them from the app to my photos is to text or email them ONE at a time. This app needs the option to download multiple pictures at once and needs to not crash every time I download pics. Works fine for PDFs, so I’ll give it two stars :-).Version: 1.2.11
✓ Doesn’t work with my phoneI have installed and uninstalled this app several times and tried setting up my Epson DS-65WR scanner to connect directly to my phone but the scanner is never found. The scanner shows up as a network connection, but the scanner is still not being found..Version: 1.4.0
✓ Piece of junkNo idea why it doesn’t work with all in ones. Total nonsense..Version: 1.2.11
✓ Don’t botherI have three Epson printer/scanners and this app doesn’t detect any of the WF range. You think a company like Epson could actually produce a decent app for those using mobile devices. Sadly this is not the case..Version: 1.4.0
✓ Works so far , missing key featureI was hoping you wouldn’t need the desktop app. Unfortunately, there’s no way to OCR document here. Please Give it OCR support..Version: 1.6.0
🙂 Epson DocumentScan Positive Reviews
Epson DocumentScan works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Epson DocumentScan.
⛔ Epson DocumentScan Problems
