- 88.2LEGITIMACY SCORE
- 92.2SAFETY SCORE
- 4+CONTENT RATING
- FreePRICE
Universal Orlando Resort App User Positive Comments 2024
Universal Orlando Resort app received 66 positive comments and reviews by users. Can you share your positive thoughts about universal orlando resort?
Please wait! Universal Orlando Resort Facebook comments loading...
Universal Orlando Resort for Positive User Reviews
✓ Great appVery helpful app.Version: 1.25.0
✓ Great parkGreat park with lots of enjoyable rides and things to do and see. I especially like the Harry Potter sections.Version: 1.23.0
✓ UsefulVery useful for que times and worked good for my iPhone 8.Version: 1.57
✓ Ride waitsYou should be able to sign up for more than one ride at a time while you wait 220 minutes for some of them. Also, you sell the express pass and that isn’t good enough for kids/families with special needs. Both of my kids have disabilities and it isn’t right that people can pay and we have to wait for an additional hour because universal wants more profit. It’s definitely an area that Disney is much better about. You need to do much more for people with special needs.Version: 1.46
✓ Good but not as user friendly as it could beI enjoy the app and it’s really helpful! I love that you can set wait time alerts that’s wonderful. A few things that I think would be helpful is adding a gps feature where you can get directions to the ride or dinning option you are looking for. I also wish I could zoom in more on the app and things were better labeled without having to tap on each thing. Being a first timer those are some things that would be helpful. Overall the app is great compared to a paper map!.Version: 1.49
✓ App works greatWait times built in too. No problems. The interactive map works great..Version: 1.4
✓ First time useVery first time used app. Easy to use for an old guy like me. Everything straight forward Good app.Version: 1.23.1
✓ A really helpful appIt helped me and my dad plan our days out in Orlando and we bought express pass and it lasted all day long! But I do not know how to use Tapu Tapu.Version: 1.9.1
✓ AmazingIt’s so amazing I’m going in April I just can’t wait I would recommend this app so much..Version: 1.21.0
✓ Pretty uselessA nice to use app, looks good, but the wait times don’t bear any resemblance to the real times. I’m currently queueing for the Despicable Me ride which the app shows as a 5min wait- I’ve waited 30mins already..Version: 1.8.5
✓ Frustrated season pass holderHave season passes but our favorite rides always have too long wait time or don’t have fast pass. I feel like I’m throwing money out the window and thinking twice about keeping the passes. I feel your season pass holders are your greatest asset because it is residual monthly profit for your company and there should be better benefits for us. There really should be some solution for the long wait times. After standing in line for one-two hours for a less than five minute ride is outrageous we’re tired after that and don’t even feel like walking around to enjoy the rest of the park. I am considering getting passes to a different park possibly Disney..Version: 1.25.0
✓ Karren - AustraliaAm loving Universal Studios, it is so well organised & easy to get around Have also been to Volcano Bay which is fabulous the kids & hubby & I are having a ball.Version: 1.15.0
✓ Great!So easy to use.Version: 1.23.1
✓ Needs Wait TimesGood app, but it would be nice/helpful if current wait times could be viewed even when not at the park..Version: 1.0.2
✓ Easy to useGreat app. It is simple and it gives to the user what you need when you need it not like the Disney app which is a complete mess..Version: 1.3
✓ Universal appThis is a good way to keep track of the wait times an I have been to universal studios in real life and this is very helpful to find stuff and way more ! The app is so useful and universal studios is a really cool place 😎.Version: 1.56.2
✓ Quick Way to buy ticketsGreat fast experience.Version: 1.20.1
✓ Digital Wallet (IOS)The only thing that’s bothering me is that we can’t have our Tickets/Annual passes on the digital wallet (IOS), therefore, i need to have my annual pass on my pocket/wallet and having to constantly taking it in and out for the rides or to have my discount at the shops, or have it hanging from my neck (where i run the risk of losing it). I tried on the app itself to scan my Annual Pass but it pops out an error saying that it has already been linked. So neither one or the other options i have..Version: 1.41.2
✓ Super starI loved the fact of the App and ordering tickets was so easy.Version: 1.52
✓ DisappointedI’ve never been treated so poorly by staff and the rudeness by a member of staff at guess services was shocking, we only needed some advice and support because I was needing a chair wheel, due to waiting for a hip operation and my husband has cancer. This maybe his last holiday and the visit to the horror night was the worst experience that we endured all the times we have been going to universal. Very disappointed customer ..Version: 1.48
✓ Artist’s goingIt’s so much easier than to go to the map..Version: 1.45.2
✓ This App is chefs kissesDownloaded this app to help us plan our holiday to Universal Orlando Florida. It gives you wait times for the rides. You can book reservations on this app. It’s everything in one place. Very good idea..Version: 1.57
✓ Loved it but...Loved Universal Florida, the rides were awesome especially the Harry Potter (and I’m not a Harry Potter fan) and The Hulk if you like fast rides. The simulated Harry Potter one was awesome because you move, not sit in a room that vibrates. Food was great, more healthier options than Disney for those health and weight conscious. Queues were long and paying to skip the queues seems unfair. Fast pass option like Disney has doesn’t discriminate wealth from those on a budget. Biggest thing to note is you get TOTALLY soaked on the water rides, to the point we had to go buy new clothes and shoes!!! They have dryers you pay for but they didn’t do barely anything. They need to change these rides so you get a bit wet but not to the point where your boots fill with water, need to wring out socks, and you have to go buy clothing. I’m staying in a motel from overseas and hung my clothes out overnight and they are still wet!!!!!! Also photo option is much cheaper than Disney, $100 a day but the nice guy made it so we can use it both days so it was $50 a day for all photos sent to an App and you get to pick a few to print at the end.Version: 1.25.0
✓ Why I like the appIt lets me know how many minutes or hours it takes to go on the ride.Version: 1.46
✓ Great AppFound this app really useful. One possible improvement in my opinion is the ability to find family/friends location whilst they are in the parks..Version: 1.12.0
✓ AwesomeAwesome app really helps me find my way around Universal for my holiday next year.Version: 1.24.0
✓ Amazing!Looks like a great app!.Version: 1.0.2
✓ Not cool. Not cool at allThis is a very nice app. However I did run into a major problem. I decided to buy two park to park tickets through this app. I paid for both together. My transaction went smoothly. No issues. I entered in everything currently. It even asked me to enter in my guest name for her ticket. I did so and received my confirmation number via email. However, one major problem happened. I paid for two tickets but only one ticket showed up 😱. I had to call Universal studios for help. After being on hold for 10 minutes. My issue was resolved. The customer service lady was not sure why this issue happened. But it was fixed. Not cool app. Not cool at all. This issue needs to be resolved. Other than that it’s still a great app that I do recommend..Version: 1.10.1
✓ Metric systemIt would be more user friendly for those not from the US to be able to see height requirements for rides in cm..Version: 1.50
✓ Wait times/mobile foodThe map is excellent for finding ways around the parks, searching for shows and filtering what type of rides you're looking for. Unfortunately, the wait times are not always accurate. Waited an extra 45minutes one ride and 20 minutes less for another( nice surprise) Ordering mobile food the app closed down few times. Order did go through but delay in email confirmation and showing up on the app. Set up notifications for when rides opened and these didn't come through. Used the app a lot during our week at Universal adding tickets and payment is easy to use and helpful..Version: 1.45.2
✓ Staying at Cabana BayHaving a fantastic holiday. Shuttle service to park is very reliable and frequent. We have taken advantage of the early park opening which we took great advantage of not having to queue very long to get on the rides. Love the theming of the hotel, it’s simple decor takes you back in time. Very clean and house keeping so a fantastic job🙂.Version: 1.22.0
✓ An ideaAll good but I think it would be better if you could choose a ride on the map that shows u where you are and then select it and it actually walks you there- guiding you and telling you how many minutes you are away etc just because I’m not good at finding my way around you know google map style 😁.Version: 1.23.0
✓ AmazingWhat an amazing app it is very handy in all 3 parks and I definitely recommend it.Version: 1.10.0
✓ Annoying to NavigateExcellent graphic performance, excellent graphics. Quick response. Never freezes. BUT, it’s annoying to navigate. You can only surf through one park at a time; if you want to switch parks you have to exit and then choose the other park. They should let you surf multiple parks at one time to help you decide where to go next. Also, instead of showing the wait times on the little attraction icons they show an icon for what type of attraction it is (3D, thrill, etc.) So you have to waste time by clicking on the icon to find the wait time, then to go back to the map it’s even more clicks and navigation. They should make the map configurable to show wait times on the map or attraction type..Version: 1.25.0
✓ Would like to see…Great app, informative while on the go in the park; a vital tool! But as a go too for set ups and planning while at the hotel or home, I’d like to see an iPad version (bigger screen when planning with the family). It’s hard to go back and forth on a small screen when planning your day and settings things up. Also the virtual line is missing for now, having to log in to a separate site makes it hard to manage and track. An all-in-one app would be great! As is, this app has come a long way and I’m sure it will only get better! See you again soon as a UOAP holder..Version: 1.40.0
✓ Great for the parksI went in October off 2022 it helped so much with wait times and reservations definitely recommend.Version: 1.52
✓ Best theme park app I've seenThis app is awesome. It allows you to see accurate wait times that get updated when requested, filter rides based on type and also gives you step by step directions with photo references (think Google streetview) to the attraction you are looking for. Plus, detailed description of the ride, whether or not a express pass or single rider line is available and whether or not there is a child swap). I saved so much time with this app!.Version: 1.1.1
✓ Great👌This is a great and very ᕼEᒪᑭᖴᑌᒪ app!.Version: 1.19.0
✓ Wonderful visit to Universal StudiosWe visited Universal Studios and Island of Adventure yesterday and had the most wonderful time. In addition to the great rides, all the staff we met along the way were so courteous and helpful. Lunch at Mythos was excellent… the ambiance and food was amazing and our server Tiffany was the best! Thank you for a wonderful day!!.Version: 1.44.2
✓ Universal studios FloridaA user friendly easy to navigate website for people who are not American or Canidaian citizens.Version: 1.20.2
✓ Essential holiday appBeing able to see wait times at a glance, browse menus and dining options was fantastic. Our favourite feature is setting alerts on wait times, we set a 20 minute alert on Minions Blast and it was accurate. We also set a 35 minute wait and 60 minute wait for Velocicoaster and Hagrid and it notified us for that too. We noticed that wait times were often much shorter than the advertised times so felt even better..Version: 6.0.0
✓ Love!I love the wait time alert!.Version: 1.45.2
✓ Excellent highly recommendFound app extremely helpful to keep up to date with que times and to help find our way around the parks don’t know what we could have done with out it. Can check que times so can plan around. Loved the park can’t wait until we have saved enough to go again as was the best holiday ever and well worth the money. Also can’t wait for the new Universal Epic park to open. Did Disney but will never bother with that again as Universal rules.Version: 1.31.1
✓ Adult ReviewExtremely impressed with the development of Universal Orlando! I went as a teenager every few years and loved it. My wife and I (28 years old) decided to make a trip to Orlando for a couple of days and stayed at one of the on-site hotels. It was amazing, having both the relaxed, hang by the pool & drink resort style vacation with the adventure & entertainment style vacation. City walk had all the great restaurants and bars we enjoy. The entire experience only gets better every time we go, and they continue to add attractions in entertainment..Version: 1.23.0
✓ Amazing!This is a great app for universal studios and islands of adventure. I would definitely recommend this app if you are going to Orlando..Version: 1.17.1
✓ Quite detailedIf it a good app. Amazing graphics however it doesn’t include short videos of the rides or multiple pictures. It also doesn’t talk about age restrictions and I can’t find wait times for the rides.Version: 1.25.0
✓ Pretty decent.This app is easy to use and right on track with the wait times for the rides and attractions. It would have been great if the app actually utilized the Notifications as we lost out on one evening in the parks because they closed 3 hours early. I checked notifications several times and even hunted down what event caused the closure, EVEN Universal’s website didn’t have a date noted for the event that we discovered was the reason. It would also be SUPER helpful if app users to post notifications - like tonight would have been great to know that the Spider Man ride was down and they didn’t know when it would be up and running. We discovered that it was a faulty car which was stuck on the track near the end (we saw it as we left without going on the ride). Other than that the app was great to use..Version: 1.19.0
✓ Too many roller coastersFor a kid, it’s fine. But every ride has warnings about motion sickness or heart conditions except for small childrens rides. How about just entertainment value without the so called “thrills” of turning upside down? And can’t more of Harry Potters shops have experiences rather than more things for sale? Can’t Universal Studios use some of their actors as guides and re-enactors in Diagon Alley or Hogsmeade? I heard that used to be the case. Harry Potters World is so beautifully done, it would be enhanced by keeping up the magic instead of the merchandise. I will probably not be returning in years to come with my six other grandchildren. I’ll be taking them to Disney, where I can enjoy the rides as well..Version: 1.46
✓ Best vacation everRecently returned from our 3rd visit to Universal Orlando resort and can honestly say it never disappoints me from the wonderful cabana bay beach resort hotel we stayed at (2nd stay ) to all the wonderful excitement and happy memories made within the parks and city walk having the universal app makes life so much easier while you are there five stars from me universal 🌟🌟🌟🌟🌟.Version: 1.24.0
✓ Brilliantly set out better than DisneySuper time here less stressful and so much better than Disney.Version: 1.25.0
✓ Annual pass holderUniversal is myself and my families happy place, even though we’re 2000 miles away we maintain our annual passes and visit as often as possible. Can’t wait to get back, see you in March for Mardis Gras!!.Version: 1.25.0
✓ Hotels missing?Used this app for several years and on the whole it’s mostly still on top form with the recent update. Apart from the fact that in the ‘Dining’ section several of the onsite hotels and their restaurants are now missing. Why? Please bring all of this missing info back ASAP..Version: 6.0.0
✓ Mobile OrderingI wish I could see the nutritional information on the app when ordering. Especially now that we aren’t ordering in person. Other than that I don’t have any complaints about the app. Edit: forgot to mention my experience with the virtual line. Maybe you could have instructions or a tutorial on how to do it for first timers. I didn’t struggle with it like others seem to have. I just noticed the the wait times aren’t always up to date so I have to click all the times until one works. Maybe you could take a page out of Disney’s book when it comes to their fast passes. Although I hate how you can sign up months in advance on their app. Please don’t ever do that. Keep it on property. That is all. :).Version: 1.30.0
✓ Overall love it but Virtual?!?!?Overall love the app. Used it many times prior to the COVID pandemic and a few times during the pandemic. The Virtual Line worker best in July but in December, the availability is nearly unavailable. One thing I’ve noticed after reserving a late evening ride to the Mummy, upon entering the queue—it was nearly empty—the ride was a n immediate walk on and empty rides were being sent. Getting a reservation for Hagrid & Jimmy Fallon is a job in itself. Fallon was the same experience as the Mummy. Very disappointing to have Virtual queues and literally no wait. Hagrid in line queue moved at approximately 15 mins in the queue line. So the reservation system does work for this ride however the app needs more availability. What I would like to see: -The ability to add a default number of guest to the Virtual Line. By adding this, it reduces the time it takes to reserve a ride and heartache of losing it due to how fast the reservation time is gone. -More times added for higher capacity rides and rides with low wait times. Or simply remove the reservation altogether unless the ride wait times exceed 1 hour. -Food customization options are also a needed option. As a previous reviewer mentioned, usually I ask for certain items to be put on the side or removed. With the pandemic, I had one experience where everything by default was on the sandwich (ribwhich)..Version: 1.34.0
✓ Really helpfulIt’s been really helpful having this app whilst I am in the parks. Also when I am planning a day there I know where to go to first..Version: 1.23.1
✓ WowThis app is great I can’t believe how much it’s helps you when your there.Version: 1.10.1
✓ App is decent but needs some improvementSeems like there’s a lot of info in the app, and didn’t dive deep into everything that’s there. We mostly need to use the map to figure out where to go. The wait times are nice to see, but there are no wait times shown for the express lanes, which would be helpful to see. The map was helpful, except that the dot showing my location does not indicate direction, so when the landmarks and signage were unclear, I needed to start walking long enough to finally see I’m not going the direction I wanted..Version: 1.43
✓ Bourne StuntacularBest show I’ve ever seen. Absolutely excellent and one not to be missed on a visit to Universal. Congratulations to the team who created this amazing presentation..Version: 1.44.2
✓ Wow!I agree with “App & On-Site”. We have been at the resort for less than 4 hours and am already not impressed! My wife went to the resort front desk and they told her that they didn’t have any park maps for the park…….😳🤨…seriously….!?!?!..Version: 1.46
✓ All Rides Need To Be Open And Working‼️For the expensive park price, all rides need to be working and none need to be shut down. And the park is too expensive for any rides to be shut down, unless weather related. But to just shut the rides down and or open up the park at 12noon when the park should be open up at 9 am. It is a huge problem. I am visiting in January the second week of January 2022 and I expect for the price I pay for all rides to be running and open. And or I will be suing the park for stress, and loss time . I am catching a plane so I am of course out of town and this will be my son 10 year old birthday celebration and I need all rides open the second week of January 2022..Version: 1.41.2
✓ Buying expressVery easy, great website, can’t wait to get on the rides.Version: 1.49.1
✓ So Much Fun!This was our first visit to Universal and Islands of Adventure in Florida and we had a blast! We didn’t want to leave and we can’t wait to visit again! The Express Pass is so worth it! We didn’t have to wait in line a long time and in some instances at all:)! The Wizarding World of Harry Potter is amazing even if you are not a fan! I will miss the butter beer so much, frozen and regular:). The two best rides in my seven year old daughter’s opinion and mine is The Forbidden Journey in Hogwarts Castle and The Jurassic River Adventure! So much fun!! I can’t count how many times we rode those two! I recommend staying at a resort on site as you get free shuttle services to and from the parks! We stayed at Cabana Bay in one of their tower rooms and it was great and not as expensive as some of the other on site hotels! We will be back!.Version: 1.20.1
✓ Good compared to Disney app.Liked the event wait time indicator and generally found it accurate. The location map also proved useful as it’s easier than using the paper pamphlet handed out on entry..Version: 1.16.0
✓ Always amazesVisit Universal Orlando resort, from UK, twice yearly. Always stay at the Loews Portofino bay hotel for 14 nights. Hotel, both theme parks and city walk all incredible. Can’t wait to return later this year..Version: 1.25.0
✓ The experience is really good but it got dampenedWe have a great time with family but got very disappointed when My phone died. I needed to charge and there’s no place to charge! For this big of a theme park, you should invest in things like this. Other parks have designated areas where you can charge and even have a choice of USB ports or real plug ins! I feel that it should be addressed the soonest and not just point us to buy portable power banks! For me, however fun it wAs at the start, got dampened because I couldnt use my phone to communicate thus limiting us with exploring the park we have to always be together since we have no way to communicate. To me that was a big real failure to deliver!.Version: 1.41.2
✓ Looking Forward to Using This in the ParksThis is a good app to use for finding rides, food, washrooms, etc... I'm looking forward to seeing what it can do when I am in the parks and can use the wait times function :).Version: 1.1.1
😕 Universal Orlando Resort Negative Reviews
