- 85.1LEGITIMACY SCORE
- 89.1SAFETY SCORE
- 4+CONTENT RATING
- FreePRICE
Bolt Driver App App Complaints & User Negative Comments 2024
Bolt Driver App app received 102 complaints, negative comments and reviews by users. Have you ever had a bad experience using Bolt Driver App? Can you share your negative thoughts about bolt driver app?
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Bolt Driver App for Negative User Reviews
✓ Judgement without investigating. Putting driver's livelihood at risk.Judgement without investigating. Putting driver's livelihood at risk. Blocking driver's account without investigating a complaint. Poor customer service. Disregard to earning dispute and refusal to pay when driver notices discrepancy in earnings. Having to ask drivers at the end of every trip whether accept the price/fare, which is very hard to calculate every single trip to determine whether you've been fairly paid or not, due to time constraints it is impossible because at most cases drivers might have accepted another trip during their current trip. This should be reviewed to avoid delays to rider journey. Bolt should take responsibility into investing in app that can accurately calculate trip's metre readings, by doing so, element of trust would restored..Version: DI.3.31
✓ HorribleWorst app, worst navigation, no fee for waiting over 5 minutes , no cleaning fee if no receipt even if u got all the equipment to clean ur own car It doesn’t seem Taxify can compete with Uber, looks like a very unprofessional app and unprofessional team. Good luck.Version: 1.56
✓ ReviewThis is for bolt australia. Notifications didn’t pop up in the beginning, ive lost like3+ rides today coz same issue, at some point they’re coming up but is very random. Also customers who cancel last minute should be charged a minimum fee , I crossed the whole harbour bridge 15 min from cbd-just to be let down by a customer, specifically in a busy period including rain weather, unacceptable. One customer who canceled first asked if it was okey to pay cash, said yes coz i know thats how it works but if I hadn’t tapped the app while already driving ( which i dont like and should not do) I wouldn’t have known about it ..Version: DI.3.32
✓ Inconsiderate boltBolt started off well in Abuja Nigeria, practically begging and doing all sorts of convincing to get drivers, their price was okay and commission was 15% , drivers were happy to abandon Uber whose percentage was 25, Uber was literally chased out of business. Not it’s so unfortunate that bolt feel they’ve arrived, bolt has now become so arrogant and inconsiderate of their drivers who are supposed to be partners, they have now increased their percentage to 25, prices of of things are going up everyday in Nigeria but it’s only bolt prices that is being reduced without consultations, bolt conveniently block and suspends driver without proper investigation when a rider reports, bolt should please review their price because drivers here in Abuja are suffering, most drivers here are paying their partners #30,000 every week, with that price rate, drivers stay on the road 24/7 hence exposing themselves to dangers and accidents just because they want to meet up with their payment, bolt makes money on commission and makes money while the apps are running, this is modern day slavery, something has to be done.Version: 29.0
✓ The Worst Driver app on the dodgiest platformCrashes too many times Just in order to keep you from getting the promotions the app throws you offline to end up at the bottom of the queue and not get new requests.Version: 1.58
✓ Your new update is frustratingWhy reduce a driver score or rating when a client cancels rides that’s too bad and…what if while going to pick up the client you encounter traffic ? And the client cancels how’s that the drivers fault ? You guys should think before upgrade your app and also make it favour both rider and driver don’t be strict on drivers because they own their cars and you don’t maintain it for them…without drivers there is no bolt am sure you know that ..work on your next upgrade.Version: 29.0
✓ No profiling and modern slaveryBolt should focus on profiling of riders to ensure the safety of drivers . All riders should be required to verify his/her account with a valid I.D for safety purpose. Also, most times; after receiving a request of about 3km distance to pickup, rider cancels when driver is almost there without no compensation to d driver. This is modern slavery and should be addressed ASAP. Don’t make us downrate the app here on IOS as being done now on the google play store. Thanks.Version: 29.0
✓ Poor customer serviceSuch a bad app and customer service to their drivers. The 2nd night in a row I have been unable to work as the app has locked me out as I have been unable to verify my identity (app fault). After the 2nd time it failed I called customer services and explained the issue, this was yesterday evening. They said they will try to reset the link. It has been almost 24hrs and it's still not reset for me to try again. I can't even go to the Hub as its closed on weekends. I am a 5 star rated driver..Version: 28.0
✓ Take order and navigationThe order picking up is difficult especially when you are driving. It will be much easier if it can change to just tap the screen instead of swiping. No details on toll charge, the driver will not know if these charges are reimbursed or not, so you have to query every time..Version: 1.51
✓ Undeveloped appBolt has been on the market for few years now but never developed its drivers app to be fully operational. Build in navigation is a crap, driver destination has never worked, unnecessarily recording rejected trips in my trip history, pick up map errors, I can’t see my hours driven , for airport pick ups doesn’t snow which car park, level and row the customer has requested the trip, app crashes from time to time and I am unable to login ( today shows invalid data base when try to login), sometimes trips requests are 10 miles away and the actual trip is 1.5 miles. Now prices in London are so low that I am considering to stop driving at all.Version: 51.0
✓ SurgeThough I work on normal rate but during surge time though the map in which area I am at is all red I seem To get job out the radius and at minimal fare I’ve lost hope as I can’t see why though I’m in the red spots I still don’t get any job The jobs come pretty slow and usually far from where I am 2: though I do accept near enough most jobs and decline minor few it effects your final activity am I getting penalised for not accepting jobs looks it I could be sitting on all the surge marked red but never seem to get it always the basic rate The customer locator on the map is ridiculous customer at one place yet on the map so where else Though I’ve left my mileage at 1.2 from where I am I always seem to get jobs further afield then get penalised.Version: 36.0
✓ Blocked you for 10 years !!!!!!Sometimes traffic around city and drivers can’t accept all jobs they will block you for 10 years . No cancellation fees didn’t show you how much they charge rider . OLA and uber best.Version: 1.64
✓ Badly designed...:(Always asking for location service, camera....very bad. Fix it ASAP.....Version: 1.61
✓ Decent earnings but app and support are not great.There is decent traffic on there but the app crashes alot. Sometimes you cant end a trip but have to close the app and open again and then be able to end. Support is lucky if you get through to them. Recently I had a PCN from TFL for stopping at red line before 7 so have to prove via job sheet however Bolt job sheet does not go past 2-3 weeks and they dnt give you access to past job history. Cons outweigh the pro’s tbh..Version: 3.71
✓ Safety issueBolt is not helping drivers at all. Everyone in Ghana is aware about the criminal activities that occur usually at night. Some of this criminals have seen the bolt app as a platform they can exploit. I've been robbed before by a rider which when I reported to bolt, they didn't give me any positive feedback which meant if I was killed they will not show any concern. It is so obvious that they are just using drivers for their own selfish gains. Riders should be verified just like how drivers are verified. That way criminal activities on the platform could be curtailed..Version: 8.1
✓ Need a big improvementYou need to update your app. Many things need to improve like pick up time, location, surge..Version: 1.56
✓ Worse experiencesThey don’t care about drivers. When they offer job it shows only 2 or 3 min away but when you received the offer it shows about 10 min. It’s a misguided to a driver. If you cancel the job ur acceptance rating goes down. They will block you. If it is happen with few jobs I wouldn’t mind. But it’s a very common issue as you can ask any Bolt driver. They shows radius it mean how far you want to accept the job but it is never gonna accurate. You will receive the job offer lots of time as their radius shows. So what is the point to show the radius. They are crap company to work for..Version: DI.3.28
✓ No response from taxifyMy friend driven taxify from melbourne city to springvale and they just calculated 3km. Taxify if you are not able to provide money and response on a time please shut your business down. Thats why uber is more better than you. 👎.Version: 1.53
✓ NavigationKindly improve app navigation, too hard to follow. Try to make it user friendly..Version: 1.60
✓ No paymentI didn’t get payment its more than two weeks, no one even replied in driver support.Version: 1.58
✓ Waste of time appConstantly crushing, can’t accept a pick up, lack of communication with customers, constant cancellations after 5-10 min driving to pick up spot and up to 30% commission!!!!! Don’t waste your time for this..Version: DI.2.31
✓ Mel DriverThe distinctions trips does not work properly. It ends after one trip. If I drive from Melbourne to Dandenong I should pick up trips until I arrived to Dandenong. The way it works now is if I get a 2 minute trip it ends there. That’s not a good thing. PLEASE FIX IT Thank You..Version: 1.64
✓ This app is so badCome on guys, please. I shouldnt have to delete and re-install the app every week..Version: 1.67
✓ COMMISSION AND BAD UPGRADED APPBolt app as been fair at the beginning but now so many bad deeds from riders affect the drivers in a negative way and the App developer are not doing anything about it. The country is hard and car maintenance is not friendly yet bolt keeps imposing high commission on driver forgotten the fact that they need to fix and maintain their cars, no security on the job where riders will want to snatch drivers car. Please bolt kindly look deep into all what will benefit both parties. Thanks..Version: 29.0
✓ BoltPlease review the price and commissions attached to each trip. We can’t even save up, we can’t even eat good, it’s hard to even make up with the daily money we have to give those who owns the car, car maintenance and even the risks and customer canceling ride when they’ve agreed you should come pick them up, fuel price here in Nigeria, bad roads, customers putting destination that’s not the real place, I think they’re also paying for comfort, and others, the price a taxi man won’t agree to is what bolt gives riders, maybe you boast their own app, name and gain more customers, not minding frustrating drivers to stop working. You’ll drive to door step to pick a customer drop them at door step, and after costing fuel to n fro, you’ve only been paid for fuel n nothing else, a times the price doesn’t even measure up, when you run into hold up go slow, bad road n customer waiting n wasting your time. I’m typing with pain In my heart. This only favors the name of Bolt here in Akure Nigeria. I don’t know of other states. It’s frustrating. The same place a bike man will charge customer for #1500, bolt charges #800 n customer will still demand AC. Bolt please please please please ahhh please review this..Version: 45.0
✓ App poor and not friendlyNot friendly to use app. Very poor design tabbing on screen doesn’t work immediately not too many options like other rideshare apps. You have to press the screen so many time to accept or finish job.Version: DI.1.73
✓ Inconsiderate in driver’s welfare and High commission charges.Over the years bolt have been rendering a quality service to both drivers and passengers but all of a sudden it was discovered the welfare of drivers are not being considered and high commission charged on drivers. In Nigeria there has been an increase on price of Fuel which so many drivers keep complaining and expecting an automatic increase in the prices of trips but it’s so unfortunate that the company never see to this. Making profit as a driver is so difficult after commission has been deducted..Version: 59.0
✓ No rider cancellation feesBeware if you drive a long way to pick up a rider and when you arrive they decide to cancel the driver gets no cancellation fee. My first ride request was just like that..Version: DI.3.21
✓ Low Price in Asaba….You need to review your fare in Asaba , 400 Naira trip is too outrageous considering The cost of maintaining a car these day as a result of the bad economy. Drivers in Asaba are suffering as a result of the poor prices in Asaba. Do something about it , stop punishing us ..Version: 41.0
✓ Security MeasuresI’m giving bolt a 1 star rating cos as a driver bolt was also supposed to ensure the safety of their drivers not only clients/Passengers, I’ve seen situations where the vehicles or driver doesn’t matches with what the client/passenger ordered, the ride is canceled and a report is made to bolt, but what about passengers who order rides and driver don’t know the person there are carrying and after starting a ride the client attacks you in the car in order to get away with the car, please safety measures should be put in place and also bolt should have an updated app where u will be shown how many passengers the driver will be expecting to carry so the driver knows what he is up against.Version: 59.0
✓ Worst support teamCompany owes me $166 for three days now and support advising customer could have card issue. Also want me to wait for two weeks “may be” I will get paid. When Enquire further the support just ignores you. Sometime you wonder why they charge commission..Version: 1.62
✓ Nick pagonisNavigation is not as good as Waze if you happen to miss a turn you loose the line of navigation all together Another problem is when using waze navigation you cannot tell if there is another ride request it doesn’t show while you navigate with waze there your acceptance rate drops as a result for not accepting the ride due to the fact that that to switch back to the Taxify app it takes too long it’s too slow and you miss on ride requests.Version: 1.63
✓ Useless appThis is one of the most useless platform to work on, at first I thought bolt was reliable until I got to discover it’s just a platform to enslave the world, the builders of this platform is worth being sued for citizens enslavement...... I’ll rate it 5 stars when it’s worth it. How can you support a passenger to rate a driver with less than 3star? And when it’s comes to a driver rating a clients you’ll fill the rate bar with 5star and expect the drivers to just confirm. If a driver should rate a rider less than 4stars you’ll question the driver, but if a rider should rate a driver 1 star the rider is good to go. Nonsense.Version: 26.0
✓ IncomeShows big amount @ the end charge more than 15% in sydney. Also deducting booking fee from drivier LOL !!! ( Not suppose to be because taxify charging 15% from the driver of total amount and charging booking fee from the costumer too . Doggy!!!). No details of triped details ie the travelled path . No detailed information about payment of any trip. ( Only shows total amount and paid amount😇😇 Good luck.Version: 1.65
✓ Forget them villig is a loserEx.Version: 3.40
✓ New updateI don’t normally write reviews and I don’t know if bolt actually reads their reviews here are couple of things that needs to be done , you choose your pick up radius and it gives you a request two to three miles away from you and let’s say you accept the trip will the passenger wait for you when there’s rush hour?? Also the new update shows pickup location, mileage and the price but driver doesn’t know where drop off location is as it only says region 1 or 2 or 3 so how do you expect the driver to accept a trip not knowing where they’re headed?? If I want to cancel a trip request why do you need to add another tab (confirmation) that I want to cancel the trip? You get behind the wheels while driving and have to press the screen multiple times which doesn’t make any sense, make the app easier to use for your drivers . If I’m completing a trip and decide to take a break or just finish work no matter how many times I press stop new request I keep getting new request so if that option is available why don’t you make it work?? Let’s say you just cancelled or didn’t accept a trip why is there a tab on your screen that says cancelled trip and we have to press (close)?? I’ll mention this again if I as a driver don’t know my drop off location I will not accept that trip and I’m sure most drivers feels the same way so it’s time to talk to your app developers to sort this out otherwise it’ll not be long before you see drivers working for you..Version: 45.0
✓ Horrible appI would like to work with bolt. But there app really horrible .There app system I don’t like . They have a activity system rating system but both a problem it’s not updated regularly . Many times activity doesn’t change if I finished many trips , but if I don’t receive one trip quickly activity going down . And also then finish journey drop off time going to block . Many times I had to communication with Bolt Support but they didn’t solve my problem . I don’t know how they had to organise but I don’t like their system unfortunately I worked with them .I expected they will be second of the position of the other company but now I am confuse. I knew a lot of driver they got same problem. 👎.Version: 3.71
✓ Bolt is enslaving driversHow can one derive 10mins to passenger doorstep and take them to their destination, bolt should give the drivers right to negotiate with the passenger concerning any trip how can one be driving without knowing the amount he will be paid unless the trip ends . You think people like bolt people are only there because of the low price you fix for them cause no taxi drivers will take such amount for the same trip. My prayer is a better app to come up and you will no long have drivers to drive your cheap price just to get customers, almost every drivers is complaining and yet you are not doing anything about it or are you not reading the bolt drivers review. For you to be so quite despite all the complaints shows you are selfish and you don’t care if the drivers are making from it or not. I just pit those drivers who are still using bolt despite the price of fuel , pray you doesn’t breakdow. Cause you will understand the cost maintenance is wey higher than the cost of fuel..Version: 60.0
✓ Mr RalphVery poor customer care staff They don’t know how to talk or solve problems. They disconnects the calls if they don’t understand. Need good communication still customer care staff. Rate I want minus stars Very awful staff . Cheating company I ever work with Unfront fee was showing 24 pounds then after completing the trip they paid 18.5 pounds and I have questioned they accordingly to driven miles and time they calculated so I said you showed me a upfront fee before accepting the trip and I gone and finished accordingly but how they reduced the price. They will show a price because they want us to take trip and after finishing they do what they want better not drive with bolt any more because UBER will show a price they will give that price though it is less they won’t cheat like BoLT RIP BOLT sooner.Version: 74.1
✓ Stupid discountsCan y’all hear the plea of we drivers?? The discounts are too much ahhhh… you started that because you wanted more passengers on board and now you have… I can see you think about your customers more than we the drivers… very soon those office personnel’s are gonna move from the office to drive nonsense. You pick a rider and he/she is to pay Gh1 bolt will add 40 who does this how do u expert him to buy fuel nonsense app.Version: 30.0
✓ No clear notificationSometimes missed the trip request because the notification is not loud and clear. Especially when you using other apps, like maps. Cancellation fee need to be introduced because rider can easily cancel the trip without penalty Airport waiting positions should show on driver app. Should be allowed to review the fare within 24-48 hours after the trip instead of need to review after each trip. Sometimes it is hard to do it when drivers are rush on the road..Version: 1.65
✓ App needs Huge improvement required.No SMS option to contact rider & pick up address interface not showing full address or doesn’t show clear address also very disappointed with driver support time frame .It can take up to 3 days or more to get even started. A slow running app needs huge amount of work. Must introduce cancellation fee to the riders as its becoming a joke from riders as u driver for almost 3 to 5 kms and after reaching the pickup point to know that trip is just cancelled 😠😡..Version: 1.53
✓ Terrible techThe app is pretty horrendous. My app has been blocked for over 2 weeks, as bolt uses a 3rd party to verify identity and my iphone blocks it without asking me, therefore the process doesn’t work. Also they have increased their fee to 20%, when it was 15% it was okay as it was worth putting up with the bad interface to save 10% compared to uber but now its definitely not worth it. Plus they have changed the pricing equation and now the 2.5base is no longer included. So overall there is no reason to use this app over uber, in my opinion in London. This app is crying for a complete update..Version: 21.0
✓ Soooo badddddd companyThis app I worked on it 2 months was so bad they show u money they don’t give they taken more then 35^% I don’t recommend 😡.Version: 1.59
✓ It Need Improvement1. You can not message rider at all, especially when you call rider and phone doesn’t work because most of rider use overseas number. 2. Cancellation fees has to be introduced because you drive 4 km to 10 km or even less or more, when you reached your pick up point, rider cancel the ride. This happen a lot, it wasted our time, fuel and most important we have to some random direction or place instead of busy area and again we lost our time and fuel coming back. 3. Ratings System has to be improved, we get most rider with low ratings such as below 4 ( 3.1, 3.5, 3.8 or even 2 star twice with me ). We can see their rating if request just come in but we can’t see rating if you get a new request while finishing previous trip. And if we give them 4 or 5 star, no problem but when they give us 2 or 3 star it effect our ratings immediately. Or if we cancel 1 or 2 rides continually, our account will be cancelled or deactivated straight away for 24 hrs or for longer period. This is not fair at all. Most driver use this app as their main source of income, if account had been blocked or deactivated, it effect hugely on driver. These has to be considered before deactivating someone’s account..Version: 1.59
✓ TheftIf you make less then a $23 a week they won’t transfer money to your bank Also when they have public holiday in Europe we don’t get paid on time in Australia Theft theft theft.Version: DI.1.76
✓ Extremely inefficient and their customer support is even worseI am writing to express my deep dissatisfaction with the way Bolt treats its drivers. The unfair policies and lack of support have created a hostile environment for those who contribute significantly to your platform. Drivers are facing issues with inadequate compensation, unclear policies, and a lack of responsiveness from customer support. This not only affects the drivers’ livelihoods but also reflects poorly on Bolt as a service provider. I urge you to address these concerns promptly and implement changes to ensure fair treatment for your drivers. I intend to share my experiences on the Google Play Store to inform potential users about these issues unless there is a visible effort to improve the situation..Version: 75.0
✓ Destination trips is just a joke.Not working the function. And new update make whole app too slooow. So many requests time out errors when using app. I’ve setup my destination as Clyde North and got a job saying towards my destination pickup the rider and start the trip to Brunswick??? Had to cancel the trip as I was not going back and ended up with low ratings thanks to Taxify 😡😡😡 now my account blocked due to low ratings and trip cancelation? Terrible system..Version: 1.64
✓ Should show from where to where is goingDriver should be able to see where the passenger going in the app on the map. For example, if someone is going from China Town to Waterloo it should show in the screen beside displaying the postcode. Uber Driver app shows that, so it’s easy to decide if you want to jump in that area or NOT. Well, obviously we can see the postcode on the BOLT DEIVER app but believe me this doesn’t help much..Version: 59.0
✓ So disappointedSome of the driver reviews are appalling, and disappointed to read them. I’m a Perth based Uber driver and I was hoping for a significant competitor to Uber and have been pushing for Taxify to come to Perth. Taxify just ignore my communications, and seem to be ignoring Perth in the same way. Now I will stop promoting Taxify to Uber riders until I have heard from Taxify..Version: DI.1.68
✓ Change categories while in tripDriver should be able to change categories to Bolt X or comfort or XL while in trip. For example: if I work XL only and I accept a trip going to airport, I should be able to add Bolt X so I can receive a trip pick up from airport, all driver are able to change categories only when they don’t have trip,.Version: 70.1
✓ Very inconsiderate driversThis app is designed to favour the app owners and not the users (drivers), especially with the recent introduction of “driver score”. It automatically blocks drivers account when a few records of uncompleted rides occur, not putting into consideration many reasons beyond the driver’s control that may occur (passengers requesting for rides and not showing up, forcing the driver to cancel, passengers simply requests and cancels rides themselves for many reasons e.g searching for a better car). And sometimes, it’s drivers would cancel when a passenger is going to an unsafe area or when they sense that the passenger(s) could be of threat. I feel the app should have been designed in a way that it also puts into consideration to a large extent the drivers and not just treat them like trash..Version: 29.0
✓ AppThe worst app ever No mobile number to text as I’m hearing impaired. No destination to go home or to work at the end on the day..Version: 1.64
✓ All drivers on board, they are lying except boltWhen ever and what time and what type of issue I have with the app, the bolt staff always give me automated answer and never resolve the issue, especially in activity score what issue you have they won’t believe you they think all drivers working with bolt they are lying and this issue not with me every driver having the same issue out of radius job you’re gonna get surprise for this job did not show on screen. You still gonna get your reduce activity score and the fairs are ridiculously low, they charge more than 30% commission on many jobs lying about 15%.Version: 68.0
✓ Scam app - don’t drive for BoltWARNING - was Don’t drive for Bolt. Just accepted a 155 mile job, got to the end of the journey and couldn’t end the job, tried restarting the app and the job had ended. I was then sent an email requesting information on the job. Now the job says price review, there’s no driver support to contact. Called the passenger line to be told they cannot help me and I probably won’t receive any payment on the due date. Completely messed up my finances for next week now as I won’t make it back in time to put in another shift on another driver platform..Version: DI.3.12
✓ DeleteUbers in supreme court for having treated drivers poorly several years ago BUT they the only app that imposes no penalty for declining trip requests and gives you complete utter freedom as a self employed driver. BOLT imposes permanent bans if you decline more than 50% - but their app dosent work in the first place. They claim you can set the radius from which jobs will come and that jobs outside the radius would not be counted BUT they count them all and then overnight you get banned and guess what - there is no dispute resolution or discussion. Self imposed penalties, faulty app, gps hardly works but no one taking BOLT to court. People need to wake up - UBER not the problem - its start ups like BOLT that truly treat drivers like workers without the benefits.Version: DI.3.31
✓ When it comes to pay bonuses they are dodge15% commission is good. But don’t pay properly. Specially bonuses. Maps doesn’t work properly therefore sometimes looses money. Long waiting times for a job than uber sometimes. Sometimes they don’t pay cancellation fees even if you wait more than 7minutes. Sometimes customers cancel the job when you are halfway and don’t get paid like uber after 2 minutes waiting. Customer service is very very bad. Not helpful at all. The only advantage is 15% Commision. Hope they will improve..Version: DI.3.33
✓ DriverI worked with Bolt for 6 months as a driver. I think this is the most ridiculous application available to drivers. It does not give the driver the slightest right and treats the driver like a slave. If you are delayed for 20 minutes for the passenger and the passenger does not show up, he will not pay you any amount. If the passenger does not pay, not even 1 cent of the plan will compensate. If the passenger steals from you, the program still does not give any warning to the passenger. But if the passenger says the driver received an extra 1 cent from me, he will immediately block your account. All this has happened to me. The most ridiculous taxi app with the highest possible commission. It's really nonsense and ridiculous.😡😡😡.Version: 19.1
✓ Too much disrespectI wants to know what you tell your riders that they disrespect drivers soo badly. And bolt has soo much disrespect for as as drivers? You drive to a pickup point and the ride canceled the request then bolt will reduce your driver rating, how is this possible? After I waste fuel to drive there; what punishment do u give to riders and what compensation do u give to the driver who drove all the way there for wasting fuel and time? U have to get serious. If this continues I will wake up one day and there will not be driver online..Version: 42.1
✓ Modern day slaveryTill date two customers got free rides from me amounting to 8,000 which I reported to the customer care. To my surprise instead of getting a refund with compensation I was blocked under the guise of low rating. Rating that I found out was affected by those same customers who fled with my money. Partners my foot! The company is only after profit and they do not believe in the African dream. The African dream is not to be rich but to be successful and balanced. The company listens to no one, neither driver nor rider, they listen to stocks and profits. I have no problem with their modus operandi but please do not lie to unsuspecting people that you have partners because you don’t! A driver who likes this app is probably just done with idleness. Same idleness fueled by greed and a lack of consideration. Right from the training and car inspection there is a stale hostility and even from the customer care, they also do not care! I drove hundreds of km for BOLT and they rewarded me with owing me 8,000 naira and kicking me out of the app. I am okay today Glory to God but if you are just about to start this at least use UBER.Version: 29.0
✓ Worst app for driversWorst app for driver to drive because it’s all in customer favour let me you reach to customer pickup spot and then customer cancel the trip you won’t get any money in this case we get money from other app like Uber & ola and they cut more than 25% commission and even they don’t pay toll charges.Version: 1.64
✓ Bolt Turning Drivers Into EmployeesBolt used to be sweet. You get to drive when you want and go where you want while earning. But these days, bolt no longer allows the driver a choice. Now, you must go to places where you don’t want just so that your ratings are not affected. The commissions are at an all time low despite the harsh realities of increased cost of maintenance. Support is terrible to drivers. Guess in a bit to stay in business, bolt lost it..Version: 29.0
✓ The 25% commission fee you charge us Ghanaians is too muchHi I’m writing this from Ghana Please bolt the commission fee you charge us here is too much you take 25% for service just the purpose of the app meanwhile the driver that get 75% is buying fuel, insurance fit himself, insurance for the car, buying internet data bundle, buying talk time, doing maintenance all of that from the money Now, you buy fuel and go to work after you close your earnings is not up to the money you even used in buying the fuel Please do something about it.Version: 43.0
✓ Worst Application EverReally bad app, in this day and age we still have really poor application. Navigation is the worst looks like you are in 1980’s video game. Trying to figure out where to go. It doesn’t do what It advertise. You set your radius for jobs but you still get the jobs double the radius away. When you are online it automatically switches it offline and when offline you still get the jobs request. Customer service is another worst feature. You are on your own. Looks like there is only one person sitting who is dealing with everything. You can tell this is like a Low budget thing. Doesn’t look like this will last for long..Version: DI.3.22
✓ X and XL job faced with this issueIt is an excellent platform to work with although not suitable for XL drivers. The system initially states the type of job yet as soon as it is accepted the job type is nowhere to be found. At times, with follow up jobs we can not see what the next job is. As soon as we go to clients pick up - there is no record of the client booking type, X or XL. There are other BOLT competitor who always have their jobs displayed from start to finish. As an MPV (XL) driver we always are always faced with this issue with BOLT. I have had to call the office many times to establish the number of passengers. I think the app developers need to reconsider these issues and resolve it. I request the BOLT team to kindly review the issues raised. Thank you.Version: 36.0
✓ Bolt AppCan some one tell me why does bolt have to track me 24/7. On iPhone it won’t let me log in and when I do keeps signing me out because I will only let them track when online. Stupid app. Wants to track you 24/7 even when your not working. Wants to know every thing about you where you what you do. What the f##k is wrong. Just like Uber Ola why can’t you let us use the app and track us when online. My app location setting was on only when app in use. But Bolt decided to change that to all the time. Now I can’t even work with third class company that wants to track me 24/7. Very poor disgusting behaviour and poor customer service. No More bolt. And bold will lose drivers like this..Version: 3.44
✓ Hello team boltBolt has been really good when it comes to earnings I have enjoyed most of bolt policies but it’s saddens my heart to know bolt is soo inconsistent of their bonus programs they run you just don’t know what to expect and it’s like they do what ever they like at any time and also the assurance of being protected by some policies that are effective enough is not seen with their insurance cover , if they even do for us the drivers is another thing for us to think about. And recently bolt hit us all with a Big Bang slap on the face with a 25% commission like we haven’t seen enough yet most drivers like my self pays for the car every week on sales basics whiles bolt know that high cost of fuel lately and not to talk about our bad roads which most clients are being dropped at sometimes after a trip all you hear beneath the car is only noises . I think bolt should start thinking about the driver more to first reduce it service fees from the 25% commission cause we always out there day and night to give better service and even more but yet our our voices are not heard . Won’t want bolt to lose with any other app because we were not heard and taken for granted.... #YOUCANDOBETTER #BOLTDRIVERSLIVESMATTERS.Version: 15.0
✓ Not fair for driversThey do whatever they want Not pay properly to drivers Refuse to listen driver side Very bad attitude.Version: DI.2.35
✓ No businessHaving seen all the reviews above, I have one question. Where is work? Lucky to get one a day..Version: 1.66
✓ Bad appWorse app to work with... there’s a bonus if you complete 15/16 jobs and keep your activity score above 85% you get the bonus but your activity scores changes accordingly on how much jobs you complete, so if you decline or not accept the jobs your activity score goes down, but the reality is, the app keeps crashing so we’re not able to accept many jobs not because we don’t want it but because of this cr*p app, it should be improved in order to work properly because right now it’s just not good at all and lots of us work in order to get the bonus and at the end of the day we can’t get it... again because the app is absolutely sh**! And no driver support to help any of us and when you msg sometimes take up to 2 days to actually someone get back to you, let’s see if I can get at least a response on my chat after leaving this amazing review saying how most all of us drivers feel about the app as I already spoke with many drivers. So invest on at least a small driver support in order to help the drivers who have urgent things to deal with. Thanks.Version: DI.3.17
✓ Commission rateBolt seems to say they charge 20% But i was charged 20$ on the Revenue of 89$. Another thing is the no cancellation fee people standing in front of cancel and drive away..Version: DI.3.12
✓ Driver app need an attentionApp needs to be improved, Net earnings of each trip are slow to add to the total revenue. we require today's earnings from 4 in the morning to 4 in the morning of the next day, this method makes us understand better how much we have earned per day. and all the trips of the week must display different every week. when there is a high demand request and the price should display different from the original price specify, differently than the high demand price. passenger waiting time must be displayed price, different from the original travel price. And especially if BOLT manages to create its own navigation map, this will greatly help the driver to concentrate better while driving . I believe this improvement will bring a lot more drivers to work with BOLT. And finally I would like to ask for a lot of advertisement for rider to travel with Bolt . Thank you for your cooperation. Kind regards..Version: 33.1
✓ Message to riders on the appBolt should at least do update whereby drivers can message riders because I can accept a ride and the number on the app is a foreign number how do u contact the rider and if the rider didn’t think fast dat he or she is using a foreign number so he or she should call with another number or message you,if not that how can driver communicate with a rider and we hv been complaining this issue for a very long time and you guys are jot doing anything about it.Version: 3.75
✓ Useless companyPoor customer service for drivers. Not clear terms and conditions. All rules for harassing drivers. It shows 2 minutes away on the app when you accept trip, you see it is 5-6 minutes away. Setting radius of trip request is rubbish, when set 0.6 miles radius jobs coming 2-3 miles away. Acceptance rate threshold is not clear. They will block you if your acceptance rate is below 50 percent. If your trip fare over £70 it goes review takes several days clear it. But you need call them several times. Calculating trip fare is common problem so if would like to work with them you should ready all this troubles..Version: DI.3.31
✓ App crashed and fare not charged correctlyDuring the trip , app got crashed while I was using Google maps for navigation. At the end of trip when I opened the app, it calculated fare incorrectly. When I tried to review fare, it didnt mention the KMs and Trip Time based on which the fare is calculated. I contacted customer support yesterday and still havent got any response. Also, Bolt navigation needs a lot of improvement..Version: DI.2.38
✓ Unethical & Unprofessional of Bolt teamHi guys, If someone is driving DIDI and UBER, then don’t install these BOLT apps as bolt team is very unethical & unprofessional. I want to share my experience I’m a uber,didi & OLA driver as well as I was TaxifyDriver and it’s converted into Bolt. Three days before I got one call in Four km radius approx 11:20 pm from Narre Warren area. They booked bolt and Rider sat in my car (two boys) almost 20-22 age. After that they told me, they need to come back again same location, and they were not operating bolt apps and someone else booked the ride for them. When we reached on destination 44 km, they called his friend to change address back to same location. I started drive again back to their same location. And in between we stopped at MC Donald approximately 10-12 minutes, but apps continue working, It’s all things operated from bolt apps at home. I followed everything from apps. Then I drooped them on apps end location. They Spoilt my car with spilling milkshakes and another foods Stuff, and they stopped my money $140 from bolt apps I really didn’t know the reason. I informed everything to bolt team by email and apps, but they didn’t reply a single words. Amount was almost $140 for 83.1 KM. I lost my money as well as car cleaning cost because of bolt team. Please Don’t trust to bolt in any condition. I’ll approach Australian Driver Accreditation team to take legal action on this matter. If someone have idea how to recover my money from bolt then share your suggestion with me..Version: DI.3.16
✓ Bolt don’t care about it’s driversI’ve been trying to upload my documents for my car and have blocked for over a month now because apparently my car logbook is blurry I’ve sent new pictures of the logbook but still blocked and Customer Service has not helped one bit. This company doesn’t care about the well-being of it’s drivers. This has been a very bad experience for me because I made lost of earnings. This company does not seem to give a dam. Absolutely disgraceful.Version: 22.0
✓ Income and respond timeVery slow app. Income shows you a big amount then after everything gets deducted. Send them email and messages through the app the would not respond it been 2 days. Looks very crapy no navigation takes long time for the app to work properly ....Version: 1.64
✓ Swipe to accept issuesI’m on an iPhone SE. I have missed jobs because the swipe button is not recognising my finger - swiping but nothing happening. Please fix this issue. It happens on a new job but also intermittently on the other swipe buttons such as approaching rider and begin journey where I am stuck trying to swipe while the customer waits. Very frustrating..Version: 1.61
✓ Safety issuesThere are some issues with the App that are actually safety problems. You need to allow the App to orient to the direction of travel, not be constantly oriented to North, because unless you are travelling North the map is always upside down or sideways, which means you need to "look" at the map instead of just a quick glance, so your eyes are off the road for much longer than is ideal. You should also include a turn list so the driver has a better idea of the next direction. You should also introduce a cancellation fee for riders. It is unfair that a driver can sometimes drive 10 minutes or more to the pick up and the rider can cancel as or after the driver arrives at the pick up..Version: 1.59
✓ Back to backI don’t mind back to back jobs but it come when we are very close to drop off that mean we need to considerate on the road as it’s close to turn into street or road then anew request come up and you need to click on which takes time and the navigation disappears from the screen and take time to get it back on the screen which make you some times miss the turning for the current passenger in the car happens with me few times. I need to apologise to the passenger and ask to review the price to be adjusted. Hope if we get back to back in last 10 minutes of the trip not on the end please..Version: 1.62
✓ App keeps closing in backgroundApp needs to be updated to constantly be able to run in the background like how uber and Waze “actively using your location” Even with the settings for location always on , if the app is left running in the background for 3 minutes whilst you drive around , the app will close and therefore require re-logging in and going back online. This is especially frustrating when waiting for jobs and driving home using Waze but having bolt set to home too. Please fix or make the app use more memory to stay running, many thanks. Ps, would have been great if users can email the developers directly as not sure if Bolt app developers will ever see this issue..Version: DI.3.31
✓ Bad app, Not user friendly at allThis App needs a lot of work. As I driver I am unable to contact my passengers to say where I am, every time I get an automated voice that tells me I can’t connect, I do not have this problem in Uber, it may benefit you to also add an option that passengers and drivers can text each other like the Uber app. The navigation system you use is terrible and the car jolts along the map, if you made it more like Waze or the Uber app where it doesn’t jolt along and it gives you written directions of where you’re going it would be much better and more user friendly. Also my activity score has dropped a number times because when I have tried to accept a job the app has frozen and not accepted it, I get penalised for your bad app! Sort out the navigation, written directions, driver to passenger communication issues and general bugs and this could be a good app!.Version: DI.3.33
✓ Waze does not point to exact locationHad trips that didn’t go to customers location. Not many jobs coming through as Uber. Prices are not always accurate. Sometimes they are lower than quoted. Call function sometimes cannot stop call. Jobs should show pickup and drop off on the map.Version: 53.1
✓ Unfavorable nature of bolt ridesWhile the app is good and effective, using the app for bolt driving has not really contributed to the drivers pocket as expected …Here in Nigeria we re faced with multiple problems and bolt have not deem it necessary to help ameliorate this problem like having insurance cover and other benefits that can caution this problems We re faced with very bad roads and cost of repairs and maintenance is skyrocketing everyday in Nigeria.. which also impact on the cost of living.. Security is an issues some areas u can’t go at certain time of the night u re faced with armed robbers, kidnappers and hoodlums and when u cancel such rides driver scores re negatively affected Spate of cancellation also do impact negatively on drivers score which should be looked into drivers should also have rights to cancel riders even after arriving at pick up locations with reasons In general the app has not been driver friendly policies re made and changed with the driver partner input it contributions this doesn’t show we re partners at all Bolt must improve on their working relationship with their drivers is not been the best of time for them at all… Thanks.Version: 53.1
✓ Customer cancelsBolt should stop customers from cancelling the ride after the driver accepts the ride. I have many times accepted the job, travelled to the job for 6 minutes and at the last moment customer cancels. Bolt do not charge customer for cancellation. Uber and other platform will charge customers £6. This is the worst thing about bolt. It really demotivates me to work for bolt for this reason. Bolt should try to solve this issue..Version: 25.0
✓ No good for driver partnerAs I have worked with UBER, Viavan, Kapten & Bolt, comparing all its worst. If your acceptance rate go below 50% it blocks your account. Where activity will go down because of impractical rider request (like; request from 26 minutes away.) No support for drivers. I had rider threw up in my car. For that I couldn’t work a whole busy night. They just paid me the cleaning fee only, didn’t compensate me for my loss of earnings or hours. Worst part any support messages you may have to wait days to get reply back from them. I felt the worst riders who have been banned from UBER for there rating they came to use Bolt..Version: DI.3.29
✓ Payment and account blockedWorst app in the market, Very slow No tutorials how to use the app Payments show that drivers are charged with booking fee(what a joke!) Bolt takes commissions fee and booking fee from drivers payments. You can't message clients but clients can massage you You have to follow the route in app other wise clients can cancel the request which will result in driver activity percentage low, which then led to drivers account blocked for 1-2 days. Yup thats true. For cash payments driver have to have correct change. If not then client have the right to under pay or NOT PAY. App goes offline after sometime if you don’t receive trips. Payments take more than 3-4 days to appear in account, and payments are never accurate. Dont waste your time on renting a car, if you are going to the please stick with uber and ola.Version: DI.2.37
✓ ScammersThey frequently deduct your balance. The support the call the specialists have no clue how to work. They have duducted from my balance multiple times until I wrote to them in first week of august. They told me that the refund was processed and I’ll get it in my next payout. I have received 3 payments untill then but haven’t received the amount they have deducted (stolen) from my balance. I have numerous messages in chat with them and they keep on changing the advisors and none have solved the issue.Version: 41.0
✓ BuggyApp is buggy. Crashes occasionally, sometimes does, sometimes doesn’t show other cars nearby. Most frustrating problem is sending ride requests that are over 30 mins away. Canceling reduces status with Taxify and most of those rides would be for $10 fares that are not worth the effort..Version: 1.56
✓ Worst ride share companyThey’re worst people people to deal with. App is useless. They don’t even deserve 1 star. They eat drivers money and over charge riders too. Won’t add tolls and don’t pay you for long trips. Plus they over charge riders. Scammers. 👎🏼.Version: DI.3.20
✓ Eating Drivers Money !!!Worst ride share company in market. They first put the fair on review for long trips and after review never transfer money to driver. On asking to customer support for drivers, they will never give response to the messages. I reckon they have only got 3 to 4 persons in their team which also sleeps drunk. Don’t drive for them you will regret..Version: DI.2.37
✓ Slow Processing and Worst app.If you wana make money through bolt, this is not a reliable company, Their processing system is so slow, end of the week you will have many trips under review and they take more than a week for processing just for adding a simple toll. It is very hard to put a review request after you finalise payment right after dropping a passenger. Management is fairly poor or i would say useless most of the time. Very very bad app, most of the time inaccurate GPs system. I drive with Bolt and i try not to accept their trips as much as i could because i know end of the week my all toll trips will be under review..Version: DI.3.19
✓ Bad app lots of GlitchesFirst of all i can’t seem to understand the commission taken from drivers ... How to pay commission is a problem Payment of commission does not reflet instant like Yango which looks bad on the part of bolt.. Lower fares to drivers whiles bolt company make huge commission not taking into account the fuel drivers have to buy into their cars and lots of bad road in Ghana making drivers and car owners get problem hence such bad fares by bolt does not help drivers. You give drivers low fare such a 3ghc when driver have wasted fuel to go search for passengers where ever they are and some times you don’t even find where passenger might be standing and even when you get to see passenger too, waiting time does not get paid to you when passengers decides not to go anymore hence drivers loose money used to purchase fuel When you are driving and you get stuck in traffic for long hours you don’t get paid for such time wasted hence marking you waste all your money and fuel you get. In Ghana passengers are very rude to drivers Local taxi has more respect that the modern bolt...Version: DI.3.33
✓ Worse Support ManagementThey take 3-4 days to reply back to an inquiry..Version: 1.57
✓ App notification sound is terribleWhen request are coming the notification sound is horrible and most of time whilst driving it can distract you and also it causes distress to passenger also who are in the car when u getting second request. My one recommendation is to change notifications sound to something else or let driver choose their own notification sound.Version: 47.1
✓ UnreliableOverall you can make good money, if you can tolerate following: This is by far the worst app i’ve ever used and I'm talking in general, constantly crashing, navigating using it’s own maps is danger to other road users, using Waze causes problems such as not getting paid for jobs completed. Reason for that is when you open Waze, Bolt crashes in background, which means time and milage is not being recorded. It wouldnt surprise me if people who created this app are some geek enthusiast gamers, which have no idea how this should work, just by integrating all features that leading competitor uses, all in all some spend 10M to develop application, some just think they can copycat it and make it work..Version: 3.49
✓ You need to upgrade trip price in NigeriaBolt needs to change price for a trip because there won't be any profit left after buying fuel and paying bolt commission it's just like I been wasting my time since I sign up as bolt driver. There should be charges to drive to location before starting trip. I bought fuel of #2000 for the price of #530 per liter I drove to riders place which is about 13 mins away there's no commission on that I'll now start a new trip which can last for 20 mins again bolt brings price of #2300 for the whole trip and after getting payment from rider bolt remove about #500 as commission. You really need to work on this so drivers can make good profit and not loss.Version: 60.0
✓ Avoid them at any cost!!!One of the worst app to work for. Do yourself a massive favour and stop work for them! Many of their customers are often rude or violent full of drug dealers! 50% of their customer didn’t wear face cover during pandemic!!!Most of them from one “minority group” Be prepared 25% of jobs you receive going to get cancelled automatically due to payment failure or whatever reason!Their driver support is often useless! Their own map is at least a decade behind if you follow it probably you will get a ticket. The app frequently crashes! If you cancel a job your rating drops no matter what is the reason to cancel! If you ask for cleaning fee they let you off with £3.25! The price you see on the display is completely different from the price some customers pay! It gives you the impression each time you get ripped off! If you dare to complain or criticise them or you loose your patience with them they’ll block your account without any warning with some fabricated reason by an 18y old student part time worker! So why would you work for Bolt who has total disregard to their drivers, you get no workers benefit such as holiday payment no life or injury cover if something goes pear shaped! You classified as self employed yet you have no control over who to pickup or what areas of the town you want to work. You have no control when to work if you choose your own work hours you won’t earn enough! It’s a total disgrace!!!.Version: 14.0
✓ App review• The inbuilt map needs to work faster •Message options should be in front and more accessible. • General app needs to work faster.Version: 10.0
✓ Destination Change & Fare issuesI’ve been using Bolt for quite sometime now, at certain time an update was introduced which it has remove changing destination on driver app and after completing trip you cannot ask for fare review nor complaints about the fare. Also why is it if you want to change your mobile phone number you have to write email which is wasted of time and after writing email and be accepted to change a phone number you cannot go back to use you previously phone number I will recommend to return this futures with your next updates and make it easy to change phone number. 1. Bring back destination change to driver app 2. Bring back fare review 3. Make it possible to change number within the app.Version: 3.66
✓ HorribleI think we have it too good with Uber. Taxify lacks many features we take for granted with the Uber driver app making it frustrating and dangerous to operate. * Can't use Taxify navigation. Map is rubbish. Cannot see directions, line is too small, roads are too big, nav doesn't re-route nor does it tell you about upcoming turns and deviations. * Can't go offline while on a trip. Becomes dangerous when needing to switch between apps to accept b2b rides. I once had 4 requests come through while driving in the city. I stopped accepting after the first two were cancelled by the rider because it was dangerous and my passengers didn't appreciated me constantly playing with my phone. Needles to say my acceptance rating got pummeled. * Too many taps. Why to I need to confirm my arrival before starting a trip? Why do I need to confirm the price? How should I know what it should be? * App is slow and unresponsive. I find I have to tap and swipe multiple times before the action works correctly. * No toll breakdown. There's no way for me to see the toll charges on my statements to match against my records. * "App payment, do not accept cash". Why is that even there if people don't have any other payment option? * Reflective Sticker... Ok so this has nothing to do with the app but represents everything that Taxify does wrong. I mean, the sticker goes on the outside of the car so you can't even use your rear wiper blades. All you had to do was print them backwards so we could stick them on the inside of the car. * Payments are shown inclusive of the Taxify commission and takes a while to calculate fees and bonuses so I'm never quite sure how much money I've actually earned untill the following day. * Can't edit much in the driver portal. I would like to upload a better profile picture as the one I used to sign up with was cropped horribly by Taxify and makes me look like a balloon headed weirdo. Changing bank details couldn't be done either. Had to contact support. * Reimbursements are poor. Uber pay us a lump some for sending in a photo of a riders mess. Taxify make you send in a receipt so there's actually no compensation for time off the road and loss of potential income. You cannot clean up the mess yourself even if you own the proper equipment because you need an actual receipt. If your seats are wet cleaning until the next day, too bad. There are some good things about Taxify though. * 15% commission means drivers earn more money, yay! * Driver incentives are great... in theory. Bonuses are good but I never get more than one trip a day so I never get them. * You can see other Taxify drivers on your home screen which lets you know if you're in a saturated area or not. * Support is easy. You can just message someone through the app and they usually reply promptly. There's no run around trying to avoid support requests like Uber does successfully. * I enjoy the weekly in-app newsletter keeping drivers up to date with the latest info. All that being said, I can't imagine people will still be using the app once the promo is finished anyway. There's always 10 times more Ubers around than Taxify so I'm sure riders will be switching back, especially since the price is the exact same as Uber. Just go to the Sydney page on Taxify's website and scroll to the bottom... Same price!.Version: 1.53
🙂 Bolt Driver App Positive Reviews
Bolt Driver App works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Bolt Driver App.
⛔ Bolt Driver App Problems
