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Business Card Reader App Complaints & User Negative Comments 2024
Business Card Reader app received 73 complaints, negative comments and reviews by users. Have you ever had a bad experience using Business Card Reader? Can you share your negative thoughts about business card reader?
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Business Card Reader for Negative User Reviews
✓ Will not sync to outlook - use a work exchangeI have tried many times to take a business card on the app and export it to Outlook, it does not happen. All I get is an email that says I need to give support step by step description of my action, the screenshots that illustrate my actions and describe the difficulties I face in more detail. if someone could just get on the phone and talk to me, I would greatly appreciate it.Version: 9.8.6
✓ Accuracy fallingI do not know why, but it seems that the OCR function is degrading in comparison to the initial few months. (This is my 2nd year in use) Obviously cumbersome to go back and manually edit each card; at that point, I might as well create the card on my own instead of using this app. I now switch to manual photo capture and retake it several times to get close enough of reading so I do not have to retype so much. Around 3rd time of retaking I can get 90% usable image. Still a way to go….Version: 9.7.11
✓ Not that greatWhen scanned, it has a hard time reading and placing the information in the right fields. Many errors in phone numbers and names. Addresses are almost always wrong. I just about have to enter all the info myself. Will use until I find a better app..Version: 9.8.7
✓ Looks good but useless as a trial versionThe app looks good and recognition seems to be good. However, this trial version only allows 10 cards to be added to the database. This is not enough to give an idea if it is worth paying a relatively high fee for the Pro version..Version: 9.2.3
✓ Not sufficiently accurate and user friendly : not simplified enough too many options to buyProgram fails to scan precise data.Version: 9.8.6
✓ Unreliable with OCR inaccuraciesFirst business card scan is full of errors. The OCR technology would appear not to be fit for purpose. Tried a few more times and found errors in every scan. App is unreliable. Deleted. Response from developer asking me to send examples. I have deleted the app and moved on with my life. I see a fair few other reviews reporting scan inaccuracies. It should be easy for you to replicate the many issues in your testing..Version: 9.5.6
✓ Good but not greatMost features of this app are great, and the recognition is more accurate than other card scanning apps. The main downfall has to do with the text, navigation and email ‘buttons’ or lack thereof. ABBYY would do well to adopt the more user friendly interface of CamCard, when the most used features have buttons on a banner above the card info, so you can quickly call,text, email or load the directions to the address in a navigation app of your choosing. For navigation, simply seeing the pin on a map within the app is mostly useless for navigation purposes, and ultimately renders this app ineffective holistically. Please address this, I paid for the premium features not realizing this, and will ultimately switch to CamCard for its more user friendly interface/functionality..Version: 9.1.4
✓ FailedCan not read card. Failed..Version: 9.0.2
✓ Ok but nothing wonderfulPicks up names, numbers, emails ok but titles and company names are hit and miss, usually miss. Needs editing in each case. Didn’t correctly pick up the outline of any of the 3 cards I’ve tried so far so they had to be manually selected. Ok for a couple of cards but would be a major pain for heavy use. Maybe it needs a higher contrast background? I didn’t like the permissions at first use - the setup implies you need to agree to all of them (spam, data usage etc) when it’s actually just the t&cs. Other than that it’s ok but if I were going to pay for an app I’d look elsewhere..Version: 9.0.5
✓ It won't let me into the app without making a review!I can't do anything on the app until this review is made! 😡.Version: 9.0.3
✓ Poor OCRDisappointed with the OCR accuracy. I needed to edit all the cards scanned so far. If this were a free app it MAY be excusable, but for a premium subscription this is extremely poor. I’d like a refund..Version: 9.5
✓ Poor recognitionPoor recognition and only 5 cards before requiring a subscription..Version: 9.2.4
✓ Capture software isn’t greatI love having a digital copy of the card that I can make notes and see the date I put this into my contacts. With all the variations of business cards it often populates the contact fields incorrectly; I.e. putting the company name in where the person’s’ contact information should be..Version: 9.7.11
✓ ScamCan only use 4 contacts before you pay.Version: 9.5.6
✓ Province errorDoes not read ON as province of Ontario. Has to be entered manually..Version: 9.5.8
✓ Info on app siteI cannot state clear enough information was posted on the App when you looking at it to see if it something you want. I think it is ridiculous to charge that amount for something you can do yourself by taking a photo with the business card and putting it into an album. Some of us are on fixed incomes due to physical limitations, these people have a lot of business cards from their doctors. Perhaps you could offer part of the app for free to hold 30 cards to put all their doctors cards using the app it could save somebody’s life. So if somebody has some kind of a medical problems and and needs emergency they would look in your phone for any information on doctors that you have on the phone ..Version: 9.1.3
✓ No instructionsFrustrating.Version: 9.1.4
✓ Need some improvementThe app is good, scan and reads the cards quick and is fairly intuitive. But there are some important needs for improvement - Application crashes far too many times. Scanned +300 cards and the app crashed more than 50 times, luckily with no loss of info - App should recognize and learn from prior scanning. If you scan several cards from the same firm, it would be good that once 1 is corrected, then forth coming are scanned correctly - Scan is ok, but could be improved, specially for international business cards. Some scanning errors are not understandable - Should try to follow a format for the phones, particularly when there are international cards so they are all recorded properly - Maybe a good idea would be for the app to lear. If I don’t use nicknames, and rename it as the 2nd last name, well that could be the result next scan. Hope to see further updates to the app that take care of some improvements that could be made..Version: 9.7.2
✓ Lifetime premium is a rip offI paid for lifetime premium which is supposed to be a once off payment. Instead the app keeps trying to charge me monthly ongoing rates. I complained but they can’t seem to fix it!! What a sham arrangement.Version: 9.5.7
✓ For the Price, I Expected BetterThe OCR engine in this app is buggy. I understand some cards have graphics that are hard to decipher, but that doesn’t excuse the app’s inability to get most fonts in English correct. Usually I have to edit the contact after it’s scanned in, sometimes I have to edit so much of it, I might as well have entered it manually. So my question to the developer: If I still have to do the entry work, tell me again, why do I need this app? Right now, I don’t plan on renewing the subscription when it comes up for renewal. The app just doesn’t do the job the developer claims it can do..Version: 9.7.11
✓ Support is nonexistent!Impossible to find an email or a link to anyone for support if you are running into issues. I don’t recommend that you spend the money on this one..Version: 9.6
✓ Excellent functionality but the subscription model for premium is inappropriateIt processes business cards really very well and seamlessly syncs with contacts and Salesforce. However, paying an ongoing subscription for software that doesn’t need to involve cloud hosting is not an appropriate business model..Version: 9.0.2
✓ Have to pay for app and subscriptionI paid for the app and then on top there is a monthly subscription. No thanks..Version: 9.0.3
✓ AwfulChanged phones and it hasn’t created a login for me so I have lost all my cards..Version: 9.2.4
✓ Have not used it yetAnd being asked for a review. Really whats that all about..Version: 9.5.6
✓ Surprise priceAfter scanning a few cards (6), it tells me I’ve reached the limit of the free app options..Version: 9.5.8
✓ Keep your moneyI got the premium but it freezes all the time and I can’t access the cards. Update: thanks for getting back to me. I can’t get past the Odyssey Apps page to get to all the contacts information. The app freezes and closes itself down from there and even after multiple restarts, it works for 20 - 30secs before freezing again..Version: 8.57
✓ Not the app I hoped forInsufficient accuracy in scanning produces frequent odd results Many forced routes in the app all of which seem designed to help the developer rather than the user.Version: 9.5
✓ Cards all goneI spent a lot of time adding cards. When I opened the app they were all gone? What the?.Version: 9.0.5
✓ Poor OCRCompared to a number of other apps on the market, the OCR on this is poor. Also, it took 2 goes to pick up the LinkedIn identifier. Not great..Version: 9.2.2
✓ IMPROVE ITYou have the “create group” button but you can’t see the GROUPS button!! How is that possible?! You need to improve this basic feature on your app.Version: 9.7.5
✓ 15 scans only!!!Not worth downloading.Version: 8.58.2
✓ Why a subscription??I downloaded this and scanned a few cards. For the most part it works pretty good, it didn’t get one of the addresses right but I was able it easily edit that. My only issue is with all these great apps that want to get in on the subscription kick. Why?? I don’t want to pay monthly or annually...if you make this a small one time fee this would be an awesome app, but $7.99 per month is insane. Without subscribing you can only store up to 10 cards. If I only had 10 cards to store I wouldn’t need this app. Reconsider your subscription fee!!.Version: 9.3
✓ Removed photos from my camera rollBased on reviews, I just downloaded ABBYY business card reader and purchased a subscription. On first use it appears to have cleared much of my iPhone camera roll without any warning. I’ve disabled further access to the camera and photos and won’t be using the app again —and will be asking for a refund— if this can’t be fixed..Version: 9.5.6
✓ Faisal 22ffgThanks.Version: 9.1.2
✓ Ok but design flawsThe OCR does a decent job but I hate that the send your card to others feature starts enabled. What if I grab my boss's card or some stranger whose card I just want to have for future reference? Both are true in my case, and I am now wondering if my info has been improperly sent to others. Finally, the categories it uses to keep track of the information should be more carefully thought through. Some feel repetitious while others are lacking. I will not be upgrading and since I only get 10 scans I will need to find another program..Version: 8.58.2
✓ Not user friendlyCan’t work out how to save. Deleting App..Version: 9.3.1
✓ Removing SynchronizationProduct is OK but removing synchronization , what a BAD move! The product works fine, great I would say! as I also use their scanner product as well. Yes could save and transfer the backup, but do you want to that on a regular basis. Make your customers happy and bring back the synchronization :).Version: 9.8.8
✓ Poor OCRCan’t recognize accented character’s and punctuation sign..Version: 9.5.5
✓ Bugs for ReviewI’ve scanned 4 cards and it wouldn’t stop asking me for a review. It’s probably 4-5 Stars, but they didn’t give me a chance to see without bugging me..Version: 8.59.2
✓ Total violation of your privacyWARNING: in order to use this app, you have to agree to let them know all of your information and send you ads from third parties. This is totally inappropriate as you have to give up all rights to your data before using the app. These 4 star reviews can be purchased from services designed to fake high ratings for apps. Anyone who cares about their personal data would rate this app 1 stat. Apple should look into this company and it’s shady business model. This is not what I signed up for when I bought a $1000 phone..Version: 9.5.2
✓ DisappointedDisappointed, contact does not go in Outlook and lot of Errors with Sales forces, rather do it manually....Version: 9.5.7
✓ I wish I could give zero starsComplete rip off from a price point perspective..Version: 8.60
✓ All scanned cards were lostI scanned a large number of cards. When I realized that emailing the entire batch was not possible, and realizing it would take a long time to email each one individually, I decided to wait until I had more time. I went back a couple weeks later to email the scanned cards, and all of them were gone. I recommend holding on to scanned cards until you are sure you have been able to send them where you want them..Version: 9.2.5
✓ Won’t let me sync without separate purchasesThe camera recognition is about 60% at best. Tried using my annual account on my personal phone and work phone and it won’t let me go past 10 cards without making a whole second purchase on new device, even though it’s on a shared account and logged into my account. Beyond frustrated and pretty much convinced it’s not worth the time it takes or the money..Version: 9.7.5
✓ Too many errors.If you click the check button to complete the business card addition, it is not possible to add it due to a problem that requires a Salesforce login. In particular, there are many errors in character recognition when adding by camera shooting. And the irresponsibility of not answering customer questions about errors is also a problem. You're lying to Apple that it's done troubleshooting! The problem has not been resolved yet..Version: 9.7.1
✓ Economical solution for card scanningI spent $25 for an annual subscription and that seems like a good deal given costs for similar solutions. The plus side- fast scanning, simple intuitive interface, export to excel. The down side- from the first 10 cards I scanned, only 2 picked up the email address and it seemed that several didn’t pick up the name of the organization. And, if you find you want to upload a contact without a business card, you have to go into settings and select the “create your own business card” option and just use that feature to add other contacts without cards. That’s not as intuitive as the rest of the interface. All in all, my hope is I will be collecting hundreds of cards this way and making it easier to upload into Salesforce. I haven’t tried that yet. This is just my day one feedback..Version: 9.0.7
✓ Lots of OCR errorsScanned 5 cards and it only got 2 without manual editing required. A bit of a time save but i have to believe there are more accurate solutions out there. It also added completely random address data on one card, said a business was in Croydon when it clearly said London on the card. Perhaps not worthwhile for UK use? I’m going to keep looking..Version: 9.8.7
✓ In Theory...Amazing. In Practice...Meh.I love this tool and I’ve recommended it to many, many people. It has been brought to my attention that the subscription based charging is problematic. If I stop subscribing, where do my cards go? Why can we not purchase it with different rates for number of cards? I’m sure subscription fees are great as a business model for you, recurring revenue and all, but for those that may be on the job search or not using it as often, it’s too expensive a tool. In a day and age when all developers are being taught to look to inclusiveness in their design models, is there not a way to make this more accessible to the hordes of people that need a tool like this but don’t have the budget for recurring charges? Since 7 out of 8 people in our country are living paycheck to paycheck, can you not design a business model that enables people to use such a valuable tool (in job searches especially) while still paying you for your valuable work?.Version: 9.5.7
✓ Non functioning appI paid over $11 for three months during which time I tried to download the cards I’d loaded onto the app and at no point could I download them to a csv file and email them to myself. I contacted support on 4 occasions and they tried to help but it’s a fundamental flaw in the app. I am requesting a full refund for all three months!.Version: 9.1
✓ Quality of photo / captive of card could be more accurateAs per title.Version: 9.0.3
✓ Only scans 15 cards.After 15 cards it wants a monthly subscription which costs way too much money so ...... that’s not going to happen..Version: 9.3
✓ Not so goodNot very intuitive. Does not interpret cards nearly as well as CamCard. Mixed up city names with people and lots of other weird things. I payed the $28 for the pro version, definitely not going to be using it..Version: 9.5.8
✓ Cannot use appRequires you to agree to ABBY’s terms regarding agreement to share personal data. If this can be revoked, then why even ask for it at all? Also, allowance of 3rd Party Advertising, which means that there is a sharing of my personal data with other companies. For myself, these terms are unacceptable. While, true, all private data might not be shared, there are no guarantees, that it won’t. As far as, GDPR, I don’t think most people know what that is, (including myself) and ABBY might want to elaborate its meaning to others and, more specifically, how being GDPR compliant provides justification for denying access to this application to the end user. I would very much like to use this application; however, being required to agree to the privacy and advertising terms, again. for myself, is unacceptable..Version: 9.5.2
✓ Not accurateIt’s not intelligent enough to put the field data in the right spots. If I have to re-enter the data, because the company name is in the first name field, then I’m not saving any time, which is the point of this app..Version: 9.5.6
✓ £14 a year if you know more than 15 peopleDownloaded this app and started scanning all my business cards. The free version only lets you upload 15 before they charge a monthly/annual fee. No way. Scam..Version: 8.58.2
✓ Not great accuracyThe accuracy is not great and so you still have to check and correct the entries so doesn’t really do the job for me..Version: 9.5
✓ Can’t recognise fieldsThis app has good potential but struggle to recognise text. Appropriate field identification is another problem. At the end one needs to do half job manually..Version: 9.5.8
✓ ReviewI really wanted to love this product. It is not easy to use. I suppose that the more i use it the easier it will get..Version: 9.1.4
✓ Don’t botherYou can only get 8 Bussiness cards on it but if you pay $12 a month then you can put more on. Great idea though 😊.Version: 9.3
✓ Too expensiveThese are too expensive But not bad to use.Version: 9.6.1
✓ DO NOT RECOMMENDI quickly purchased the app for its export to CVS feature. After 10 min of searching for how to easily export, with no clear explanation on the prompt that told me to configure my email, I finally exported the contact list to the desktop site. I was pleased to export to CSV and dismayed to see that I will have to separate Every Single piece of info on any one contact. Instead of having it organized by name, email, company, etc in different columns...all of these things exist in one column. A complete and total waste of time and $30. The recognition software of the cards was also poor. Save yourself time and just enter these yourself the old fashion way..Version: 9.1
✓ TerribleWon’t save my card additions. Not very friendly..Version: 9.8
✓ Excellent card recognition, features needed to be added+ One of the best applications in terms of recognising data from cards - Very important to enable sync / transfer to Outlook - Should also allow the user to scan back of card.Version: 9.5.4
✓ Great concept but HORRIBLE UX!!How can a paid subscription have no option to contact support?!! The export function is broken, there is no info on how to log into the cloud, help links are broken, and even after I managed to dig up what seemed like a ticket system and spent the time providing thorough explanation of the issues, after submitting the screen went completely blank! No confirmation, no emails, nothing! If this is the paid service, I don’t want to know what the free version does. Get it together! You’re a software company!.Version: 9.2.5
✓ Fairly useful if you only have 15 contactsTry adding more than 15 cards and you have to pay! Otherwise, it’s a very simple and intuitive app to use..Version: 8.59.2
✓ Lost all business cardsGreat app until my phone died. When I did reconnect with my Apple ID, none of the business cards saved was recovered... after years of subscription.. I lost everything.Version: 9.7.2
✓ Nearly brilliant!Love this app(and I’ve tried a few!). Good character and shape recognition and the fact that it stores in your contacts and they you can instantly send your own card and the email prompt. I find navigating still a little confusing otherwise it would be 5 stars. Would be really helpful if there was a desktop app so you could fill in details and email from desktop keyboard rather than phone..Version: 9.5.7
✓ Doesn’t workDespite paying and complaining I still have no resolution. Only lets me enter ten cards then ask me to subscribe. Then Tells me I’m subscribed. Then won’t let me do anything. Useless..Version: 9.5.7
✓ MisleadingI down loaded this App only to find I had to make purchases after 10 business cards. This information was not easily presented prior to downloading..Version: 9.0.10
✓ Works well but, trial is shortApp is great works well, but if you want to stay within the free app you only get 10 scans, then you have to pay for premium. Why not 3 free a week of something like that. Nope 10 then you pay..Version: 9.8.6
✓ OCR makes lot of errors, almost faster to enter data manuallyI got this app for my iPhone 11 Pro after seeing its excellent review ratings, but sadly my experience has been anything but good. It makes a lot of OCR errors even when the captured image is perfect, and assigns text to the wrong fields more often than is acceptable. Lastly, it takes too much time to register a card in the database (10-15 seconds per card), during which time the screen is frozen and not ready to scan the next card. I’m not sure it is much faster than entering the data manually. Unfortunately, other business card apps that I tried are no better. Looking for an app that can at least do OCR well..Version: 9.5.3
✓ ConstructionFunctionality could be better.Version: 9.7.0
🙂 Business Card Reader Positive Reviews
Business Card Reader works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Business Card Reader.
⛔ Business Card Reader Problems
