Hopper - Flight & Hotel Deals App Negative ReviewsHopper

Hopper - Flight & Hotel Deals Negative Reviews

4.8
4.81849 star

Total 169 Negative Reviews

Hopper - Flight & Hotel Deals App User Negative Comments

Hopper - Flight & Hotel Deals app received 169 negative comments and reviews by users. Can you share your negative thoughts about hopper - flight & hotel deals?

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PooLongest process of my life I spent the entire night trying to figure out how to use this so called easy flight app.Version: 4.4.4

More cons than prosI am not one to write reviews, and understand that people are more likely to leave negative reviews. That said, I can only give two stars due to extremely poor communication. Reasons with pros/cons below. The pros: good prices (but only about the same as other apps) and easy to book individual flights (group flights are tricky if there’s limited availability, and you’ll pay more). If your flying alone and flexible about layovers or direct flights becoming connections, then this is a great app. Cons: they are HORRIBLE at getting back to answering questions and concerns. I have been waiting over 2 months for them to get back to me after they notified me our flight details changed. I have emailed and sent instant messages, and the only response are the template/canned auto responses that they will “respond soon”, but they never respond. This left me a bit high and dry. Also, as mentioned above and as you’ll see in other (more positive) reviews: group booking is not convenient as it’s hard to find which flight(s) can accommodate your family/group. Part of my mistake may have been not paying extra for insurance, but for a family of 5 this is an expensive luxury I’ve never before had to use...I guess there’s always the first time. My suggestion, look elsewhere unless you are a flexible individual (not flying w family/group)..Version: 6.24.1

Customer ServiceVery very very poor customer service.Version: 6.23.0

No flights?Why am I only receiving hotels? Where have the flights gone?.Version: 4.6.0

Book now!Every single price on every single flight always tells me to book now. Not helpful at all..Version: 4.8.4

IncompetentI have never done a review in my life as I see it as a waste of time. But if this could save someone a tonne of headaches then I’ll do it. They’ll get your money fast, when purchasing flights as they do. But when I received a notification about my layover extending for another 26 hours on top of the original 6. In their Terms and Condition they have nothing in writing about covering the layover extension. So I figured I can ask for a full refund. Maybe a good place to put the navigation for the app is clunky. It took a couple of days for anyone to response for my request. They don’t have case services people. They have a round robin approach on who get’s to answer a question and or if they do want to answer your question. They have been dodging me for past 3 weeks with none answers to my questions. They keep passing it along to a different person(if it’s an actual person on the other end that is). Just horrible incompetence on Hoppers part. This is just another flight aggregate service. Go get your flights elsewhere. If I do get my refund (which they are asking for another $200 fee on top I will update this review... stay clear and stay away....Version: 6.25.0

Hopper ReviewI would not recommend using hopper to book flights. Yes they notify you when there is a deal but they are not helpful when you have questions. I booked a flight and paid extra for the cancel for any reason fee. At the time I was unaware that if you do cancel, they will only give you a partial refund. I would not have booked the flight if I would have known this. I tried to call customer service but they only accept emails. It took 8 weeks of waiting and multiple emails before someone responded to my request of cancelling the flight. Save yourself the hassle and book through the regular airline, you will save money. I know I will from now on..Version: 6.23.0

Doesn’t show all flights and price change predictions are wildly inaccurate1) The app doesn’t seem to include all flights when compared to Sky Scanner 2) The price change predictor is completely wrong. I have been watching a particular flight over last couple of months. It’s spiked. Yet the app tells me it’s the lowest price in last 6 months. Do not trust!.Version: 5.19.0

Horrible customer serviceOur flights were changed to something that was literally impossible for us to make, and the airline told us we had to take it up with Hopper as they were who we booked with. First of all we waited almost two days to hear a response despite multiple attempts, only when I DM’ed them on Twitter as well did they respond. Hopper proceeded to tell us they couldn’t do anything either and it was the airline. This went back and forth for literally a week until we were forced to threaten calling the Consumer Rights Department. Then magically they were able to do something, which was refund us to find other flights, which were $400 more. No compensation was offered despite this absolute nightmare they put us through. We almost canceled our trip and can no longer be excited about it..Version: 6.24.0

Good but useless app. Don't waste your time.Good app. But, does not show all availability of all airlines. Therefore, a useless app..Version: 3.6.5

Worst Booking App I’ve Ever UsedTheir customer service is all but non existent. We had a problem with our hotel, 6hrs from home. So, we canceled our reservation via the hotel due to the issues at hand. No issues there. But here’s where things got a bit frustrating. The hotel told me the refund would be through hopper. Well, as soon as we messaged the live support line and told them what was going on, the only thing we were told was that we’d receive a refund shortly and the reservation was taken off of my account. So we waited... and waited... and waited. Still nothing. We told the customer service rep that we needed an immediate refund in order to book another room due to COVID, 99% of hotels in our area aren’t accepting cash. Unfortunately booking via hopper left me with $30 on my debit card. So we weren’t able to get a hotel, had to sleep in our car at a truck stop (I have a 6mo baby) and now because of their broken app and website, I have no way to get into contact with customer support because the only way you can talk to someone is if you have a reservation booked. It’s ridiculous and I’ll never use the app again. Tons of booking apps out there that offer the same hotels for less. Seen an ad for this on Facebook that claimed it had the lowest rates for last minute bookings. I’d rather pay an extra $100 for a room than to book through this trash ever again..Version: 6.50.0

DisappointedI understand that the circumstances made your work difficult. But I am disappointed to get no answer about my canceling my flight. You canceled it but never gave me the option to get a credit for a further flight. I tired to contact you again but the fact I don’t have a reservation anymore I can’t contact you! Yes please. My reservation number is KRORUM..Version: 6.29.0

AwfulCustomer service is useless and it does not alert you to major changes to flights. I would give no stars if I could. Sure how do I contact someone to discuss this ? I have not had a response via the app!!.Version: 6.38.0

What is the point of setting up alerts if you can't set criteriaSo, I get price alerts for cheap fares, but every single time, I can't book the flight, because I am not interested in 1 or more stops!!! Need to allow the user to choose in the alerts if they only will travel non-stop. Multi stop searching would be handy too..Version: 4.5.4

Happy TravellerBad experience. Booked the flight. Did not give me the option to add any luggage. Told me there will be additional charges if I want to take a suitcase. Didn’t tell me what they were and finally didn’t even allow me to book one piece. Very upset with them. Will never use again. DO NOT recommend. Gave me a good price then increased it by 30% when I went to pay. Was to fed up with messing around to bother so just agreed to their trick. Then the case thing was the final nail in their coffin for me. Big headache these guys..Version: 4.2.5

SCAM COMPANY- DO NOT USEUpdate: the developer commented on my review but the only way to contact them is through their useless website run by bots with no way to speak to a human. They give an auto response to bad comments asking you to provide them with info but then there is no where to send that info where an actual human reads it. Scam artists masquerading as a legitimate app. BEWARE. I booked 4 flights through the hopper app and a “cancel for any reason” plan for each flight. When covid started to get bad I decided to cancel my trip. I canceled each flight in the app several days in advance (the plan only requires 24 hours in advance) and after 2 months Hopper has still not refunded a single dime of my money. They are impossible to contact- everything in the app is run by an automated bot and there is no way to get through to an actual human. I have chatted, emailed, Facebook messaged dozens of times demanding my money back and no one has ever responded. I filed a dispute with my bank. This company will take your money and RUN. If you look online you will see they have done this exact same thing to thousands of their customers in the last few months. It’s absolute robbery and I hope someone sues and bankrupts this scam artist company..Version: 6.34.0

Great for planning, needs more detailEasy to use app however I wish the results returned more than just economy fares. I haven’t booked with Hopper, mostly I use it for fare comparison and so the price watching is a good tool. Overall though, the flight search tool and fare tracker on Google travel is much better..Version: 6.12.0

They stole my moneyI booked a flight to go visit my family, my mom passed away two weeks prior my flight so I- pf course- could not get on that flight, I bought a new ticket at the airport. Long story short, when I told them what happened they told me they’d give me full refund because of the circumstances. 5 months have passed since then and now they don‘t even answer my emails, and when I call them they tell me the refund is in process. So they kept 1‘500 dollars, def not recommend them anymore!.Version: 6.12.0

Unable to contact and unreliable serviceHopper is a third party flight booking app. I booked a flight through them on JetBlue. JetBlue recently changed a flight on me, and I was not notified of this by Hopper. When I called JetBlue to change this flight to a time I could make, they informed me that JetBlue outsourced their ticket sales to third party companies and those third party companies are responsible for managing and contacting me regarding any information on the flight. The only way for me to change my flight would be through Hopper or I would have to pay a $50 transfer fee in order for JetBlue to manage the booking. Hopper has no customer service number and you can only contact them through the app. I contacted the with this method and it said they would get back to me in 24hours. They reached out to me and told me that they could change the flight but I received no confirmation email and they had not changed my flight after 8 hours. Since the flight was originally rescheduled for the next day, I had to pay the transfer fee with JetBlue in order to not miss my flight. Hopper has not refunded me for this and will not respond to any means of contact now. The person's name who I spoke to at Hopper with was Dona and I have screenshots of our conversation as I cannot get back to the text chain in app..Version: 6.49.0

Lack of Customer ServiceIt’s a shame that in this time of need Hopper had the perfect opportunity to prove their worth, value, and reputation, however have failed to do so. Amidst all this panic, new travel advisories and cancellations due to Covid-19 their customer service has been nonexistent. I understand the large influx of requests however they should have changed their customer service approach to adapt to the current situation. At this rate I have to make the decision whether to completely lose out on all the money i worked extremely hard to save up for of my booking or put my health at risk due to the lack of customer service. Many are coming out saying they are scheduled to fly today and still have not heard back from the company despite paying extra for the travelling insurance. Many are left stranded in foreign countries trying to get home. It’s really a shame. Extremely disappointed..Version: 6.28.1

WorstStay away, this app makes the price 10x higher.. they are like an agent who sells them selves. For example it was showing me for August price from London to Dubai by emirates £1233 whereas all other apps are showing me £424-£440 on the same date and emirates airlines.. If you want to use this app and want to go ahead with purchase, only do so but check other apps before. As for me I deleted the app straight away...Version: 6.18.0

Scam- save your time money and energy!Paid $70 to price freeze a two tickets around $2200 for my honeymoon... Got on less than 24 hours later to book the flight and the app is trying to make me pay $17,000!!! I have been trying to contact the customer service (they do not have a phone number- this should have been the first indicator that this app is a scam.) They should be letting me use that price freeze on a comparable flight. They sent a BS generic reply to my review I left on another page saying they will respond to my message on the in- app customer support chat and 6 hours later I still haven't gotten a response (the "freeze" or whatever the heck I paid for is only good for 48 hours). Terrible customer service. They deserve 0 stars. **When the company finally reached out to me after my price freeze expired they did not answer any of my questions and instead deflected and blamed me for the price increase saying due to "inactivity" on the app. I was on the app the full 48 hours waiting for a reply from their "customer service" and praying the flight cost would go back down and I wouldn't lose my $70. Hopper has ruined my honeymoon plans and cost me $70..Version: 6.16.0

Seems great, never worksAlways have a server error and can’t see the prices I get notifications on. Huge disappointment.Version: 4.8.3

Customer SupportNon existent. I understand Covid-19 causes delays in support but when your app doesn’t work to contact support for a whole day, and when it actually does work and you contact them at 7:00am in the morning and they say they will get back to you when they can and I’ve currently been waiting for more than 17 hours and haven’t been contacted back and my grace period for cancelling my flight is in 15 minutes that’s what is terrible service. They do not have a working phone number for support and they do not have a working email for support. The only support they provide is on the App that is, as I said non existent. If they do not fix my issues and honour my cancellation if I wish to do so then I will keep this review as a 1 star. Hopefully I get some kind of response....Version: 6.27.0

Love it but keeps crashing!I’m so sad Hopper keeps crashing! I LOVE the app but it’s got to a point now that I can’t use it. If I click on my profile it crashes, if I click on a notification it crashes, if I want to see the flights I’m watching it crashes. Please fix it 😩.Version: 5.13.0

Don’t touch this app!!!! Pending legal action!!!Hopper does not respond to refund requests, not even when flights cancelled before departure by the airline. My case was more than six months ago and still haven’t heard anything from Hopper. So we are now starting legal process to get our money back from them..Version: 6.50.0

Bad view on Iphone 4sI can't change the traveling length because of the seted up screening ratio, I can't go down on the screen.Version: 4.0.2

A scam! They will try and steal your moneyI booked a flight in February then corona happened and I didn’t want to cancel my flight until I absolutely had to in the hope traveling would resume but it didn’t so I cancelled my flight in May before the deadline to cancel so I could still get a refund or an extended ticket days later I get an email from hopper saying the airline cancelled my flight anyway. It’s been almost 6 months mind you it says it could take up to 90 days but it’s been way over 90 days now and I still haven’t received my refund or any communication from hopper on the status of my flight I get that they’re busy with so many flights that had to get cancelled but really 6 months? Double what they said it would take? they don’t answer the contact chat because I’ve been messaging them everyday for weeks now and they have no telephone number to talk to so I called the airline directly and they say they never even got a refund request from hopper! It’s a corporation that’s taking advantage of a pandemic and people’s situation to keep the money from themselves. Save yourself the giant headache and take the time to look for cheap tickets on your own because they’re listed the same price on the airlines websites anyway... the worst app ever never doing this again!!!!.Version: 6.44.1

Terrible customer serviceAmazingly long answering times, if they answer at all, and they don’t address your queries. I strongly recommend to stay away from them, good luck if you have to cancel a trip.Version: 6.37.0

DONT BOOK THROUGH HOPPER - THEY DO NOT HAVE ANY SUPPORT FOR THEIR CONSUMERSWARNING: Do not book through hopper. I would encourage you to follow the deals and book through the airline directly. Hopper offers no support for their consumers and places blame on the airline after booking. They do not do anything for the customer and instead make excuses for why they cannot help while continuing to pressure you to book again through their unreliable app. When I called for a refund or change in my flight, the rep stated she could not do either but could assist me with booking another flight through Hopper (of course). She then stated Hopper does not profit from anything consumers do, I then asked if Hopper was a nonprofit, to which she confirmed. Which is CLEARLY untrue. I asked to speak with a different representative multiple times , the rep continued to place me on long holds and return stating the same things she did before instead of just transferring me. After over an hour of the same process, she hung up on me. I’ve tweeted, messaged, Instagram’d this company and they continue to ignore me. They are the worst kind of company and the worst kind of people. I highly encourage you to do your research and book on your own. This is a trashy company with no kind of value for their customers..Version: 5.27.0

Atrocious Customer ServiceI rarely leave reviews for apps, but this is unacceptable. They boast $0 change fees for flights, but neglect to mention that it is practically impossible to get in touch with their customer support team to confirm the change. I put in the request at the beginning of last week, and I’ve yet to receive confirmation from them. My original flight date is coming up and I’m worried that the change will not be processed in time, or that when they eventually get around to processing the change, the cost per ticket will go up exponentially and I’ll be forced to pay a ton of money. This is particularly important to me since I am traveling to visit a terminally ill family member. I understand that in the modern era, app based services rarely have customer service support phone numbers anymore, but I would expect them to at least be diligent about responding to email inquiries. This will be the first and last time I use this app as it has caused nothing but stress and frustration for me. If you anticipate that you will need customer support at any point through the booking process, or before/during/after your trip, I’d recommend booking through a different service..Version: 6.57

Poor customer service costing me extra $$I made a request to change my ticket dates Feb 5, 2020 and did not get any thing done on my request until Feb 21. This cost me over $200 because of the increase of flight fare btw those dates. I made clear to the agent that finally replied after 2 weeks of my disappointment and he absolutely paid no attention to my comments..Version: 6.24.1

No customer service phone lineWould steer anyone I know away from this app. Tried to cancel my flight to China but hopper stopped responding 48 hours before the flight, maybe they close over the weekend. Anyways if you want to risk losing 1000s with an app who has no contact email other than cs agents that send you an email when they feel like it, id steer well clear..Version: 6.27.1

BugsThe app has always been really good but lately getting an issue with “trouble connecting to server” when I try to search. I tried deleting and reinstalling but to no avail. Please fix, because I do really love the app (when it works!).Version: 4.8.4

They will never respondI can’t even say they have the worst customer service, because their customer service doesn’t exist! There is NO way of contacting them! Save yourself the headache (and the money) and don’t use them. Absolute con! (Hopper booking ref: A-KZ8M1M).Version: 6.47.0

No customer serviceBeware - you can book your holiday very easily but there is no customer service. Tried to contact over several platforms but no response. Will any hopper customers receive a refund that have been affected by the Coronavirus?.Version: 6.30.1

$0 Change is a Terrible Scam!This has been one of the most difficult years. Not only have I been going through a divorce and custody battle, I also have elderly parents that live out of state. I was making plans to go see them all when my job would not approve my leave for my dates. I thought it would be no problem, I have $0 changes. I tried to change my flight to a cheaper flight for days I won’t need to be approved for from work and “Jen from Hopper” let me know that it was going to cost me $192 extra for each ticket(I had booked 2) because the flight was more expensive. Which when I booked the change, the new flight was actually $25 cheaper than the original price of $75. When I told her this she told me that the air fare prices are cheaper if you are booking a “new” ticket vs if you book a “change” ticket. How does that even make sense? And nowhere in any of the policies does it state there is a different price for a ticket if you are booking a new ticket or changing another ticket. Then when I asked for other options I was ignored for an hour and received a survey asking about my service. 3 hours later and 4 messages sent to support and I finally have another follow up from Jen still not helping the situation. Scam scam scam. Terrible. And I even asked for a customer support phone number because the chat doesn’t work on my app, and it’s updated. They don’t want to help or talk to you. Save your mental health and just book through the airline..Version: 6.46.0

Absolutely no customer serviceIf I could leave 0 stars I would. We booked a trip to Vancouver mid-January for a March 22 departure and of course with everything going on we figured we’d be accommodated re: cancelation and refund. We filled in the COVID cancellation form March 13 and have yet to hear back and of course they have no support desk and clearly don’t seem to leverage a support ticketing platform. There’s literally no way for us to contact them about our request. Will never book with Hopper again. Looking for someone to reach out to as ASAP. Update: Hopper has reached out to investigate but didn’t provide any contact info for me to reply to. The email came from a Noreply from Apple and the link to contact developer leads me to the same useless “help” page in Hopper. Hopper can you PLEASE provide me with an email address. Update: PLEASE look into the refund or credit for the cancellation that was processed. My airline indicated all communication regarding this has to go through hopper. Booking number: FYPZUW.Version: 6.30.1

Refund!!!No respond, i have cancelled my ticket on march 16 and still havent got any email back yet and no number to contact customer service can you please let me know if there is any progress in my refund. A-ZKS1NY is my conformation number.Version: 6.37.0

Absolutely awefulNo support. Did not tell me about flight change until it was too late. I had to can the airlines myself. The chat feature is ridiculous. No one returned any of my messages. Very upsetting..Version: 6.23.0

Unfortunately useless...Not all airports are in. Doncaster missing :-/ and it’s not a small one. On top of that sky scanner finds way cheaper flights than this one! Not kidding, check yourself. I just compared flights from different airports than Doncaster. The difference in price is HUGE!.Version: 4.1.2

Don’t waste your timeI struggled to use this app, there are very limited filters. Deleted this app pretty quickly. Needs a lot more UI research and investment put into it..Version: 5.11.0

Notifications not linking throughAfter getting multiple flight deal notifications that never seem to actually link through to anything except a search page without the price mentioned in the notification I’ve deleted the app. The design is pretty but the UI is confusing..Version: 4.5.4

Utter scam avoid at all costsI’ve previously used Hopper to book flights, but during the pandemic my experience with the app utterly plummeted to the length that I would classify this app as an outright scam. I had placed a booking for two one way flights and ran into issues regarding the scheduling (entirely my fault), but the nightmare came when I tried to contact support. Hopper doesn’t have a support line or any humans to speak to at all forcing you to contact them through email which oftentimes takes multiple days to the point of it being entirely fruitless to contact them at all. To make matters worse when you finally do get to cancel your flight and are issued a travel credit just as I came to find out you can’t use it on any other flights despite there being multiple with the exact same airline on offer! I’ve tried to contact support regarding this issue multiple times yet never received a reply and as email is the only way to contact anyone at Hopper you’ll come to find out they essentially took your money and ran. At all costs please book through an airline themselves at least they have real humans you can talk to and have your issues sorted out. AVOID THIS APP AT ALL COSTS!.Version: 6.57.1

No customer supportMy flight got cancelled by the airline due to COVID over 3 months ago and i have not gotten any refund or notice of refund. There is no customer support to check on the status of my refund or any number/email anywhere. Could someone please look into it? Hopper booking number: KKSEYQ.Version: 6.44.0

Poor customer serviceI had purchased my ticket with a cancellation option and a flex-date option. I had tried to change my flight twice due to the coronavirus and then I submitted a cancellation document to cancel my flight all together. They have not responded to any of my requests. Not only did I pay more for those options but they have not even given me an update as to when my claim will be processed. I had to book a completely different flight because I could not get a hold of the company to reschedule my flight..Version: 6.29.0

UselessAbsolutely useless. I’ve been tracking flights for 3 months, and they’ve persistently told me to wait until 4 weeks before my trip before booking. Having originally found flights just over £200 last year, they’ve rocketed to over £400. Massively out of pocket. Do not trust this, as I did and got burnt big time. So annoyed.Version: 5.17.0

Data collection appThey’re not interested in providing better prices, I saved £50 on a return by going direct with airline, they never even show me that price, seems they just use the app and it’s promise of cheaper prices to gain access to your data and sell that on. Avoid!.Version: 6.21.1

I want the old version backI don’t see how to watch destinations when you’re flexible on dates (not just 1 month) and length of time any more, I’m trying to see if I can get an old version back :(.Version: 4.5.2

Didn’t work? Why?Disappointed tong I have heard so many good things about this app but for some reasons I tried to book a flight oh so many times and it just doesn’t work ??.Version: 6.24.1

The last time I buy through hopper.Ive sent in a request 4days ago about a refund with no response yet. I’ve booked 8+ flights with hopper. This is the first time I use the Price Freeze option. It’s seems very simple when your purchasing but when you’re about to use it, you realized it’s a complicated process if there are no seats available for the flight you originally wanted. With time running out and not wanting to lose my deposit, I tried to book the flight but I kept receiving a message saying the flight is no longer available. I tried multiple times and it gave me the same message so I went to book another flight with a different return.. come to realize the app double booked me. It booked the flight the was supposedly unavailable. I submitted a request to cancel the booking and they told me I had to reach out to the airline to cancel the double booking so they could process the refund. So that’s what I did and I have yet to get a response. It’s very frustrating during this time.... Now I’m out $121 and waiting to see if I will get my hard earned money back. This will be the last time I buy through hopper. *I’ve seen the responses hopper gives to reviews here, they are very generic and advising to reach out to customer service when most people have done that BEFORE coming here to write a review and are obviously are not satisfied with their customer service..Version: 6.56.1

Worst customer experience- do NOT book a flight from them!!For a company aimed at saving users money and time booking flights, it’s almost comical at how poor their user experience is. No number to call for support; every point of communication comes from a chat bot in the app. Ive been waiting OVER TWO WEEKS for support in changing my flight, and have not heard back from an agent during this period. My flight is in less than two weeks, and prices are soaring as the days get closer to my departure. You can’t even change your flight from the airline, where you’re able to speak to an actual representation. Save yourself the grief & book your flight through a more reputable company..Version: 6.27.0

Don’t buy flights off here big rip offI purchased a flight in December for my birthday trip pre-covid and had to cancel due to COVID-19. I have about $400 in travel credit that has not yet been reimbursed or been able to apply towards a new trip. If you utilized the “contact us” you will only receive automated messages and a message that says you just wait at least 15 business days to hear back to which I haven’t heard back from. Apparently if you repeat claims it makes the process longer so you cannot re-file complaints to get quicker service. I filed a report and was informed I would receive a response within 24-hrs, that was over a week ago. Great for tracking flights however DO NOT PURCHASE FLIGHTS THROUGH HERE, they do not want you to get your money/travel credits. This flight was in December, its February and I still have not received any assistance nor spoken to an actual person. It’s a red flag they do not have any phone number just an email and the chat within the app for assistance which only gives you automated messages. They do not care about their customers. Just track your flights with google flights and purchase elsewhere! Edited: my confirmation is WBHDNE and it is over two weeks since I wrote this review and I finally got a response asking to update w the Hopper confirmation on the review, yet still have yet to hear from any customer service directly.Version: 6.53.0

Horrendous support + verification hours before flight!So I’ve had a flight booked through the Hopper app as they are normally my go to place to book all my flights as they are easy to use. That is before I encountered a problem, having a sudden verification process for no apparent reason hours before a flight, the flight onwards is on hold, no live chat, no response to emails as it pings back from a wrong delivery address they have set up. App is fine UNTIL you encounter a fiasco like this. Whenever that may happen to you, you will become stuck. I have now issued a chargeback with my card holder and will never use or recommend hopper again! 1 fatal mistake too many!!.Version: 4.6.2

HORRIBLE CUSTOMER SERVICEI am absolutely disgusted by this apps customer service. The only way to contact them is through the in app chat that they take hours or sometimes days to answer. I had weather affecting my flight and was advised by my airline that I needed to contact hopper to change my flight for the next day and no one got back to be in time. If you ever have any issues regarding whether or your flight do not expect a response in time to help you. Will never book through them again..Version: 6.18.0

No support !!!! This is a reap off!I recently purchased the price freeze on the app and I was unable to utilize the feature! The app had a bug until my price freeze expired. Not only was I forced to purchase at a higher price but now no one is replying to my email. It’s been 2 weeks and no response from support! WTH?.Version: 6.25.0

Avoid this appAvoid this app. Been trying to get help/refund for months. Couldnt fly due to covid. No phone support. Generic messages from support. Not worth the hassle if you have issues. Would give zero stars if possible..Version: 6.50.0

Customer ServiceAfter my customer service experience I can no longer continue to book through this company. While the prices are good and booking is easy when problems arise the company has shown it does not care for its customers. It has been two weeks and I’m still waiting to receive a resolution to my cancellation requests. My bookings have expired and I have no clue the status of my case or how to reach a actual human being within the company. My customer service experience consists of automated responses from “helpful” bots. Although, I did have a one time chat via the app with a representative nothing was resolved. I was told nothing about my case only that I would receive a reply soon...that was 5 days ago. As of now I have no hope of a resolution with the company. I honestly feel as if they’ve taken my money, and have no intention of reaching out again. Therefore, I can no longer confidently recommend others to use this company, and if you choose to do so I ask that you do so with caution. Simply, put if a problem arises with your flight plans you are on your own. ***To whom it may concern, My Hopper confirmation codes for both roundtrip tickets were EAODPH and FFFMTA. The email associated with both bookings is the best way to reach me. I look forward to hearing from you via email regarding a resolution.***.Version: 6.29.0

I do not get this app!I have been trying to reach out for over 4weeks to customer service about a flight change and no response..Version: 6.24.1

No customer serviceSo I had been using hopper for a year without a problem. Until recently I had booked a flight with spirit through Hopper. The flight had been rescheduled for two days prior to the original date. Hopper did not inform me of this schedule change so to spirit it looked like I had missed my flight eventually I got my money refunded back from spirit but since I purchased through Hopper the money was refunded to hopper instead of me. I have not been able to contact Hopper since they do not have a customer service number nor do they respond to their customer service request forms through the app. It has been weeks and I have not heard back from Hopper. Through the app they say not to submit multiple customer service request forms due to it taking longer for them to respond. I don’t want other people to have to go through this as well. As of right now, Hopper has stolen $122 dollars from me and they give their customers no way to contact them directly. Update: Hopper replied to my review and said "Thanks for your feedback. We're really sorry to hear that you had a difficult time getting in touch with our support team and we appreciate you bringing this to our attention. This is certainly not the support experience we aim for and we hope that we are able to resolve your request as quickly and efficiently as possible." They literally offered no way to contact them again, no further assistance, and I have still not heard back from my customer service request..Version: 6.51.0

UnclearIt’s unclear when booking whether you should book or not as it said my flight was going to drop by £600, which is obviously a lot. However it then said there were only three seats left! Yet it still tells you to wait? It’s not clear on what to do! Any advice would be greatly appreciated!!.Version: 6.15.1

Extremely Frustrating!I had to cancel my trip to France due to Covid-19 and after 2 months they finally reimbursed me but for my return flight only for some reason. Ive sent multiple messages inquiring about this but I was only told to continue waiting. The flight date has come and gone and I haven’t heard back from them and its been almost a week since my last message. Brutal customer service experience.Version: 6.32.0

Double charged for the price freezeI booked a price freeze, but I was charged for the same flight twice. I haven’t been able to contact customer service, and their website says I’ve lost my “deposit” since I didn’t book within their time period of 5 days. Well guess what? On top of being double charged, their app was having technical difficulties. So I didn’t even get to book my flight. I’m disappointed and upset, I’ve used this app in the past with no problems and this stressful situation is making it difficult to continue to use..Version: 6.26.1

DO NOT USE!!! Terrible customer serviceFrom reading reviews on this app, it appears customer response is FAR more responsive here than they are in the app. My husband and I had a trip to Australia booked for August. We booked our flights separately but had two hotel reservations booked through Hopper. The flights were cancelled by the airline, so we reached out to the hotels directly about a refund or credit. They told us they were willing to work with us due to the circumstances, despite reserving rooms at a non-refundable rate, but we had to come to an agreement through Hopper. So, we messaged Hopper through the app requesting cancellation of our hotel reservations and also explaining the conversation we had with the hotels. All we got back was an email saying the reservation was canceled and we would get refunds “if applicable,” but in giant red letters underneath saying that our rooms were non-refundable. No other notes or questions. Completely unclear if they reached out to the hotel. All that’s left to me is to leave a message for them on chat and pray that someone actually does their jobs .... Which, after reading all these reviews, I can see they don’t. If you haven’t used this app already, STEER CLEAR!!!!! Save yourself!!!.Version: 6.38.0

Poor customer serviceAfter over a week of unsuccessfully trying to book a flight and contacting Hopper - they got back days later and were not helpful assisting with the problem. I wrote back with further questions and days later still have not gotten a response. In the mean time flight price increased now costing $45 more for my husband and I together. I figured the problem out myself a week later which was that they weren’t liking my New Zealand postal code for Billing though that was the one associated with the card..Version: 5.10.0

Not very goodAlways comes up - unable to play video, the vid does play but if you stop, you can’t re-play. The lock screen function is useless as if you press your home button it comes back to your home screen and stops the video, then you get the problem you can’t press play? Useless app.Version: 6.18.0

Super frustratedFirst time booking. My conference was cancelled and I’m trying to contact Hopper for help cancelling my trip. No help whatsoever. No one responds. No number to call. I will never use this app again to book a flight. Absolutely zero customer service..Version: 6.25.0

COVID-19 Flight CancelationMy sister and I had to cancel our flight to Rome due to COVID-19 and while I’ve tried to be patient with the information given by Hopper I cannot find a way to contact you to see if I’m getting a refund or a credit. While the Covid has put stresses on all our lives I still feel I’m entitled to better feedback!!.Version: 6.41.0

Really disappointedI have been trying to reach the support team for almost a month. I have tried though email, phone, app message. None of them have a response! More importantly, I can’t even reach out to the airline directly to change my flight, as I booked with hopper. Hopper used another agency which called CTS fares (Canada) to book my ticket. So I called CTS fare Canada to see if they can help me, however, the said the same thing as the airline “we couldn’t touch your file, as you booked though hopper”. Fine, my ticket is expiring soon, I need to change my flight due to covid-19 situation. Really disappointed in the end! Never use hopper in my life again!.Version: 6.38.0

Limited routes for EuropeGreat idea. But couldn’t find anything for the routes I wanted, to a popular Spanish destination. European short haul pretty poorly represented IMO. Please try and fix this!.Version: 6.19.1

Unreliable ServiceBeen trying to find reschedule a flight for five days now even though these guys advertise 24hours customer support I only got an reply on the 4th day after submitting my request, the chat feel more like an email conversation, finally able to get a quote and receive a phone call so I could give my credit card info for an extremely overpriced change that I had to do it since im out of options, was received to at least had it over with until I woke up this morning with another message from the service late at night saying that they tried to process my request only at that our... and go a step further to blame it on the airline for not having it available anymore, sending me back to stage 0, putting a bot back at my conversation and giving me only the option to get a new quote, which im assuming it will be more expensive. No reply so far. would never recommend this service to anyone, im glad I'm at a long stay or else I would be really concerned on the reliability of this service to manage any sort of short trip or emergency flight changes that need to be done, the 24hrs service is very misleading and inefficient at getting things done quick. Really wouldn't recommend buying any tickets through it anymore, paying 100 to 200 dollars less its way worth it in my opinion so you don't have to deal with this kind of problems, and any changes on your ticket will have you pay way more than what you got on any deal..Version: 6.12.0

£385 more via hopper!I did an online search (using an international carrier) for a flight from Dusseldorf to Toronto - Cost quoted £580. Same search same dates using hopper, £965! Clearly hopper only use “their” airline partners, ignoring those where they’re not paid a commission. Therefore so not good for the customer..Version: 4.6.1

DO NOT USE HOPPERTerrible site to use to book a flight. After having to cancel due to COVID 19, I received an email saying the flight was successfully cancelled and “ As requested, your flight booking has now been canceled. We’re currently working with the airline on potential refunds or future travel credits. We’ll be in touch as soon as we can with the outcome!” This was a month ago and haven’t heard anything since! They have no customer service agents to talk to, everything is through the app which makes getting help impossible! DO NOT USE THIS APP! Should be taken down by apple!.Version: 6.30.1

Cannot sign inIt would never send me a verification link to my no number. No other option to sign in available.Version: 6.59.0

Worst Travel App EverI booked two flights through Hopper last year that 1) I’m still waiting on a refund for (trip A-JVJ612) after the airline cancelled the flight back in June 2020 (!!!) and 2) an open ticket for the second flight (trip A-NNZG6M) that was cancelled back in May 2020. I contacted both airlines directly and neither could assist me because the booking was made through Hopper & they said they needed Hopper to contact them to process a refund/issue an open ticket. I tried to claim back my money through my bank, but they said too much time had passed. Customer service is non-existent. They claim they will get back to you within 24hrs, which they never do. How this app got rated “Editors Choice” is a mystery. They are scammers plain and simple. Do not use this app!!.Version: 6.52.1

No updates...There have been no updates other than 'we've received your request'. I'm not sure why are you telling to contact the airline to rebook flights when it's your responsibility to rebook? Please rebook flights as requested, reference number QR68BZ.Version: 6.54.0

First and Last time UsingPurchased tickets for a flight a month before Covid-19 really became an issue. I’m the week leading up to my trip things around the globe really started to get bad and like most we decided to cancel. I first tried to settle the issue through the airline (United) but because I purchased through a third party I was not able to cancel and receive credit from them. This directed me to begin the cancellation process through the app, which has been shady since the beginning. Since going through the steps on the app I have only gotten two emails stating they will try to get the best compensation they can get. Considering we are now two weeks removed from the flight I have to believe that is fluff and in reality no work has or will be done on my issue. To make matters worse along with the few for the ticket I also purchased the “cancel for any reason” option. Obviously this was before there was worldwide panic, but you’d think that the extra money given to the service would secure some sort of refund. Overall I believed in this app to be completely let down. I have come to think that they take your money and buy the tickets on their own, probably from the airline directly. Maybe someone from hopper now has $500 to spend towards a trip of their own. Disappointed, annoyed and let down by this app. Don’t use them, the prices are ok but no deal is worth this hassle where you can’t even speak to a person..Version: 6.30.1

Turned into a scam the moment a crisis hitFlight confirmation VVIYEN from Hartford to Toronto on May 24 and May 31st to come back with two travelers. My entire family has been using hopper since it came out. It used to be reliable and all was good in the hood until the COVID-19 pandemic hit. My boyfriend and I didn’t have a flight until May 24th and on April 3rd i was sent an email stating “your hopper booking has been cancelled” at 1:58 am. There was no info on why it was cancelled, receiving a credit or refund. I was NOT the one who cancelled our flight. I have contacted customer service NUMEROUS times to see where our refund is and have not been given an answer. This company does not have a phone number nor a working email to contact them, you must contact them through their “help” center which is not helpful AT ALL. Supposedly if your flight isn’t within 72 hours they don’t want you contacting them but they continue to cancel flights that are 8 weeks away and not give a refund. I would avoid booking any and all flights with this company seeing as they are stealing people’s money in a time of crisis. I would however look into their millions of tweets being sent at them, and thousands of comments on Instagram of people speaking on how awful their experience has been with hopper and the app stealing their money. It is cruel and selfish. The DOT has put in guidelines that we must be refunded and hopper clearly believes they are above the law..Version: 6.31.0

If i could give zero stars to hopperHopper has been nothing but a nightmare in a time of uncertainty this past year. The amount I paid for my flight might not be much to their company, however, for someone who has had limited income directly due to the pandemic, every bit helps. Hopper in the past year has done absolutely nothing to help resolve my issue. I was only looking for a credit back on the flight i couldn’t use during lock down. I did everything their site said to do. And i waited well over there 90 day wait time to hear back. Don’t expect to hear back from anyone. I still try to reach out and contact someone and nothing. Instead of 90 days , i heard back after 6 months from their team and all they had to say was it was out of their hands and i had to go through the airline directly. The airline let me know hopper has done this to several guests and simply just let their reservations go as if i simply didn’t show up for my flight. So I’m just stuck losing my money while hopper makes off with it. In a time like this, or ever, do not use a company that doesn’t care about their own reputation and especially not about their loyal customers. Hopper flight confirmation A-WQKJ04.Version: 6.57

There is no customer serviceBecause China's coronavirus is still going on, I applied for a refund. I had contacted the airline before that and they said a third-party company could refund the ticket in full. Then I contacted hopper and told them about my situation. After waiting for 2 days, no customer service contacted me. Such a service made me very disappointed. I don't recommend using this app..Version: 6.25.0

Downloaded but now deletedGreat concept poorly executed for two reasons. Number one you can't filter the results to show essential criteria, aka Sydney to London....You can't show flights of only one stop and sub 30 hours for example so the results are somewhat irrelevant. Also you can't select Business Class, I guess it assumes everyone flies economy and I don't. Shame, this promised so much but totally screwed up on execution. I've now deleted yet could have used this so much if they got it right..Version: 2.3.0

InaccurateI bought flights to the UK and wanted to see how hopper would have helped. It told me that flights were $500 more than I paid. It then told me to wait, and wait, and wait for prices to drop. Then as prices rose closer to my travel date, it told me to buy at an increased price. The mouldy piece of cheese in my fridge could have offered better advice. Bye bye Hopper, you suck!.Version: 3.6.1

Hopper is a scam.I don’t understand how this app is still offered on the App Store. Hopper has zero customer support. Any issues with flights that may arise you will have to deal with yourself. I purchased flights for June 2020, these flights were canceled due to the Covid-19 pandemic. I reached out to the airline which assured me I would be refunded for the flight. However, my tickets were purchased through a third party (Hopper) so all refunds would be sent to Hopper before reaching the ultimate customer. I attempted reaching out to Hopper over 20 times to get an understanding of my situation and to report technical issues within the app which wouldn’t allow me to properly request a cancellation (as asked of Hopper through their poorly explained customer service forums). I received multiple automated responses to my support requests. None of these responses even addressed the issue at hand. It has been five months since I attempted to receive some sort of support. I continuously reached out for support during this time. To this day no one has addressed my issue. Personally I have lost all hope that Hopper will do what is right. I write this review in hopes that no one will use this app ever again. I have heard of many similar situations. I also hope the Apple takes some time to investigate and remove this scam from their App Store..Version: 6.45.0

HORRIBLE CUSTOMER SERVICEMy flight was cancelled due to the covid-19 situation. At first I was told by Hopper to contact the airline to get a refund. After calling the airline and waiting for HOURS they tell me Hopper is supposed to give me the refund. I contacted them 2 weeks ago and no one has gotten back to me. I find a form to cancel my flights on their website and try to fill it out but a section clearly states “ By submitting this form you are allowing Hopper the permission to cancel and process your booking for a refund or a credit. In the event that your booking is nonrefundable and credit is not possible, we will proceed to cancel your booking regardless and any value of the ticket(s) will be forfeit. “ So basically if they cannot refund it or credit it, you lose all the money you spent!! Unreal and extremely disappointing. Never ever will I recommend this app to anyone..Version: 6.30.1

Low cost airline?Was just looking for air Asia but not listed on your search engine. Any reason for exclusion?.Version: 4.2.5

Useless app which has cost us many hundreds of poundsI cannot believe I trusted these people-months ago we looked at booking Toronto to Geneva and back. The price was about £1000, but the app said we should wait, so we did. Unfortunately, it went up and up and eventually we lost faith and booked at £1250 return. I’ve just checked again and a week ago it was saying the cost of the flights was £550 each way, Now it’s saying £643. I cannot believe I’ve been taken in by this app and I’m very cross that I’ve lost so much money as a result. I suggest you look on the airline websites themselves and use your judgement..Version: 4.9.1

Terrible response timeOver a week before my flight and they couldn’t cancel it, change it, or even provide a human response. Also, the airline you booked won’t take your calls because you didn’t book with them. Wish I had known that before throwing away my money on a flight I couldn’t change..Version: 6.26.1

Worst customer service ever !! Save money don’t use this appGuys ! This app is a scam ! They take money and never get back for any changes ! Worst customer service ever. It’s been 3 days I have been trying to reach out to them to cancel my ticket and no reply! It’s such a shame that these apps promising of economical fare feeds on people’s hard earned money to fill their pockets. It’s the third day and still no reply from their customer service ! It just take a reply to answer ! What a shame I wasted my money booking through them ! Next time better to pay $50 and have full control of my booking..Version: 6.18.0

Never using hopper againMy girlfriend and I booked a 2-way flight to Seattle for spring break. Unfortunately due to the coronavirus situation our flight was cancelled by the airline. I was advised that in order to get a refund I would have to cancel the flight manually and they would process the refund after. It has been over a week and I have yet to receive my refund. When I contact the airline they inform me that it’s up to hopper to issue the refund. When I contact hopper they tell me it’s up to the airline. Never using this ridiculous app again. Update: “Developer” replied to my review asking for hopper confirmation number. Please note that there is NO WAY to contact them once a flight is cancelled. Even if you still have a flight with them it is very difficult to get through their automated responses and talk to a real person, if at all. They have no support email or phone number for people to contact them for help and their responses to reviews are just to save face. On the off chance they actually are reading these and not just copy-pasting responses this is my hopper confirmation number. If I get a refund for my tickets I will amend my review, otherwise I’m leaving this up. Hopper confirmation number: A-SMK2HK.Version: 6.32.0

Not sure what happened to my original reviewI submitted a review with my story. Long story short hopper cancelled my flight then told me in the email any further questions call the airline directly. Well I tried and it’s impossible right now you COVID 19 to get through. Hopper did not tell me if I would be getting a refund with them or a credit with the then or or the airline ? I also opted for the “cancel for any reason “ and since the airline cancelled not me I wanted to know if I would be getting a refund. It’s impossible to reach them. Self help link after self help link going no no where fast. Chat box doesn’t work going on 19hrs with message not seen. It’s a joke.... I’ve never seen such poor customer service in my life. It’s should not be this difficult to ask a simple question. Also reading through the reviews today I notice they always have a generic response of sorry for the inconvenience or some crap and then say feel free to reach out to support. OKAY ! HOW ?? Tell me how ? Not submit a form or message the chat box tell me an email and official email or a phone number and I’m sure all these people on here would gladly contact customer support, but they never state how. Really unfortunate. Good concept for an app poor follow through on their end. It’s terrible just don’t use it. Pay the extra buck for less hassle and better guarantee..Version: 6.33.0

Stealing money after COVID 19 cancellationsHopper is a fraud and its stealing money after COVID 19 cancellations. I contacted the airlines directly and says Hopper is responsible of doing the process and some other people report the airlines refunded Hopper, but hear this: the refund NEVER GOT TO THE CUSTOMERS! They're stealing money and I'm grouping with other people to take legal action against them. (And please don't get me started about the impossibility of reaching a human being and just getting automatic responses).Version: 6.36.1

Prices not updatedI downloaded this app to save money on a family trip to the Caribbean. I gave it 3 stars for the many tips given for cheapest flights. I found tickets for $461 and was ready to purchase since it stated that this was the lowest price available. When searching other sites and apps, Hopper had the cheapest price. So after filling out passenger information and going to the purchase page, a window pops up stating that prices went up $77 dollars. It then says choose different flights or continue purchase. I went back to change flights and the flights I had previously chosen were still at the $461 price! I then picked the next cheapest flight. Then it states prices went up over $100! I even restarted the app to see if prices got updated. Nope. It even has a little bunny hopping and checking for latest prices! No such luck there either. Update: The price didn’t go up if I tried purchasing one adult ticket. However, when I added other travelers including my kids, the prices goes up. Maybe it’s because of how many seats are available next to each other? It would be great if the app could let you know how many seats are left for each flight!.Version: 4.3.0

Price freezeDon’t be deceived as I will save you the heartache that I have had to go through because they make it seem like something it is not. I wanted to get a flight for $107 but was unsure and thought I would wait so I got the price freeze for $54 thinking I would pay half as a way to hold my flight and then pay the other remainder later if I decided to get the ticket after the 14 days they give you to hold the flight. They also don’t mention the price gap originally that if the flight goes up significantly that you have to pay the difference, which they make it seem like it’s a good deal when it’s not and can easily be screwed. So I ended up paying $127 (not the price I freezes at due to the price increase) plus you don’t get refunded $54 for the price freeze which is half of the price of my original ticket. It’s a bargain basically. So don’t think by freezing the flight that you’ll get that freeze money back. YOU DON’T. So if you think the flight is a good deal just buy it, this is their way to steal your money...cause airlines will always refund you but this app doesn’t for price freeze even when you actually buy the flight which is where I got screwed. BE CAREFUL..Version: 6.56

Logging inKept making me log in every time I used it. Phone number. No other app ask me to do this. So it’s gone. Apart from that good app..Version: 4.8.9

ShockingLost $400 after this ridiculous app kept telling me to ‘keep waiting’. Prices rose every day until I realized this was a scam and just booked. Would have lost more if I kept following this. Do not use..Version: 5.8.0

They steal from youMy family and I, last year, we’re planning to go to Brazil to visit a family friend. However the pandemic hit and our flight was cancelled. My father in law tried and tried to get a hold of hopper but they only have a email to contact them and it took multiple emails for them to reply. When they finally did they blamed the airline and told us to try to get our money back from them. We went back and forth from hopper to the airline and finally got a credit from hopper. But! It was only a year credit! A year has passed and the pandemic is still a serious problem! They did extend the credit till the end of this year but when we went to get tickets we had such a huge problem trying to find tickets where we didn’t have to pay an extra 800$ more per person!! AND hopper would not let us use my sister in laws credit for someone else ( my sister in law is on a religious mission and literally can’t go with us cause she doesn’t get back till next June!)! My husband had lost his job, we both are in school and had so much on our plate and hopper was very very horrible to us and still is! All they care about it keeping our money instead of doing what’s right! Do not use this app because when it comes down to it, they don’t care about you!.Version: 6.57

Worst Customer Service EverSo I chose a freeze this price option for a flight back home. Paid $30+ to do so. Money came straight out of my account. I owed $70+ to pay the rest of the booking. I saw an option to pay it in 3 payments so I decided to give that a try to save money now and pay it later. Got all the way through the process of doing that, and they changed my card the full amount but didn’t give me the ticket and said there was an error with the airline or something and Hopper told me to try again to get the same ticket, without the freeze my price option and the pay later option. So I did that..got to the end, and paid for the ticket again.. but got ANOTHER error message but they took my money again without sending me a ticket!! I’m out $183 and some change and almost got stuck in another state without a flight home! I have tried to talk to someone via email or on the phone and CAN’T GET AHOLD OF ANYONE REGARDING MY REFUND!! How do you steal someone’s money and not give it back and not even give them a ticket or anything??!! I can’t wait 10-15 days for a refund. It’s Christmas and I can’t afford to be out almost $200 because I have gifts I still need to get for my family. This is ridiculous!!.Version: 6.50.0

No flight credit or refundMy Hopper Confirmation code is A-MK2G84. Please contact me via email as this information is confidential. My girlfriend booked our trip on this app to fly to Costa Rica on March 16 2020. We canceled the trip via the app on March 14 2020. We have not received our credit or refund back, despite your app indicating we should have received our credit or refund within 90 days. All we received was an email after we canceled the trip due to COVID. There is no way to contact Hopper customer support either. This is unacceptable. We deserve a refund or we will take legal action. Please reach out as soon as possible so we can solve this issue, since it is impossible for your customers to reach out to you..Version: 6.37.0

I got the confirmation for a canceled flightI booked a flight home 7 weeks in advance due to the situation. 2 weeks from my departure and I open the app to check, it says that my booking has a variation, but it won’t show me what, no link is working. Through the airline page I found out that one of my flight is delayed and one is CANCELED. No emails, no notifications. If I ask for the booking confirmation (which is supposed to have the updated itinerary) it confirms the itinerary with no variation. Trusting them I would get to the airport to find out that no flight is departing. Now the airline can’t do anything because I didn’t book through them and there is NO WAY to contact hopper. Do they expect me to cancel my flight? There seem to be no way to get my money back. Highly not suggested, at least not during the pandemic, looks like they can’t handle the situation. I had booked with them once before and it was good, but I’ll never again..Version: 6.42.0

Worst service everDo not use this service unless there is absolutely no possibility of cancellation in your mind. There are no advantages as far as price is concerned. Booking thought the hotel itself would have been just as easy and the same price. I had to cancell buisness trip because of COVID 19. This app claims there is a covid 19 cancellation policy but there is no such thing. I called the hotel and they had no problem to cancel my reservation but Hopper will not refund me. Your service sucks Hopper.Version: 6.27.1

Starting to feel scammed...I bought 4 plane tickets for American Airlines before COVID-19 was as widespread as it is WITH insurance. We ended up cancelling the trip directly through AA’s site about a month before the trip was supposed to take place in September and they issued travel credits. Well when I look on the Hopper app it just states our flight was modified, not cancelled, so it is not showing that we have flight credits. I tried using the flight credit directly through AA and they said I needed to book through Hopper, which is a problem because they are not showing the flight credits. I have submitted 2 separate customer service requests to have this issue resolved in the past month and have only received generic responses stating they would get back to me. I want to give them the benefit of the doubt, because I’m sure they have a ton of requests because of the pandemic, but after reading other reviews with similar problems, I’m starting to believe I will never receive my travel credits or get my money back...Hopper, this sketchy customer service system you are using is NOT working. I will never use this app to book travel again if this is how you conduct business and steal people’s money. If I don’t hear from someone within the next month I will be contacting my lawyer to escalate this complaint..Version: 6.50.0

ConfusingNot sure what’s going on, doesn’t seem to be able to find flights in routes that have multiple flights on any other service and when it does it only finds very expensive ones. Also guessing it’s American only as everything is in $..Version: 4.2.1

Not happyJust used the app to book a flight and I’m not happy. I had it all ready to go and only had to swipe to proceed and it sent me back. Then the price of the ticket increased by $15 per ticket and the cancellation insurance went up by $5 per ticket. I went through all the motions again at the higher price, but the proceed button was locked and would not allow the transaction to go through. By curiosity I clicked on the optioned “tip” request and bam the transaction was unlocked and I was able to by the ticket. Not cool at all Hopper!!.Version: 6.24.1

NON-EXISTENT CUSTOMER SERVICEThere is NO WAY of contacting them. No email, no phone number, and no “live chat” once your reservation has been cancelled. I booked a non-refundable hotel reservation back in February for June, but had to cancel because of COVID. I messaged them through the live chat asking if a refund was possible due to the special circumstances. It took them 2 days for a bot to respond with a link to a special covid form to fill out, stating that they would do their best to obtain a refund. Fine. I filled out the form, but never got confirmation that it had been sent/received. A week later I got an email saying that my reservation had been cancelled, but it doesn’t say if they’re still working on a refund or if the hotel denied it (which I doubt bc the hotel’s website clearly states that they’re issuing refunds to ALL reservations cancelled due to covid). I tried to contact them again through the app but my now cancelled booking has completely disappeared, meaning that I have NO WAY to access the live chat. The live chat can ONLY be accessed through an active booking. DO NOT USE! Even their responses to bad reviews are automated and don’t provide ways of contact. Their Twitter feed is also full of angry customers and they don’t reply there either. I REPEAT, DO NOT USE!.Version: 6.34.1

Best for those in North America......a bit more limited for those of us not. Also not very useful if you’re looking for information for trips longer than two weeks. I really want to like this app but it’s just not useful enough I’m afraid..Version: 4.3.0

Flex watchHaving the flex watch was a really handy feature. Start location and destination, then have it watch for deals over the weeks/months you wanted to take up on those offers. Having it watch for a whole year for the dest deal was so handy. Now that feature seems to be removed. Awesome feature from 2017 and removed in 2019. RIP flex watch. (And no, watching dates I pick is NOT helpful for the best deal when I am wanting to watch for a MONTH.).Version: 6.45.0

Your response/customer service has been atrociousAtrocious customer service recently. I will be tweeting about this..Version: 6.28.0

Misleading online advertisingDownloaded this app as it claimed it had the flight I wanted for extremely cheap through an advertisement on social media. Downloaded the app and every flight for the next year was at least 400 dollars more than the promoted price on their advertisement?.Version: 4.8.1

Hopper is not on my good sideI have always taken hopper with a grain of salt. I know that prices can change in a drop of a dime. Purchasing flights is a frustrating process. I have had success but more times I find this not to be too accurate. My issue comes from the “Freeze” portion. Which is advertised as holding your tickets for 48 hours with a $5 dollar per person fee. I got notification that my flight went down and immediately went to buy but when presented with the freeze option I felt it better to hold off on purchasing because I needed to double check with everyone flying that they were okay with me buying the tickets (it was still early hours with most people sleeping). I purchased the five dollar freeze per person. Well that was a horrible idea. While waiting for everyone to respond I started to second guess if the price would go up. I went and googled and saw from Hopper’s website that they will charge you the difference of the ticket prices go up. So now I’m like what the heck. I go back try to purchase and they say they do not have enough tickets at that price. After several tries I was able to buy the tickets for $100 more than originally price when I “Froze” it an hour earlier. Absolutely livid. They should make it known that they are not holding your price or reserving the price for you. Such false advertisement. I also am not sure if they refunded the $5 pp fee or if it got added to my flight price. I will make sure to double check..Version: 6.10.1

Hopper is a CON factory, never book from hopperHi all, My name is sanjay pandita . The hopper conned me so that i had to pay 600 $ more for my flight. When i complained they told me i responsible for visa even if they book my flight for any stop in between. They are conning people. I work in Tata Consultancy Services and have shared my story so that nobody from my company is Conned by them . Below is hoppers standard response so be aware , be informed and be safe. They wont bother to tell you this while booking tickets. They expect you to have visas for countries you never intended to visit so in order to make money they make stops at places that make visa mandatory but we as customers wont know it till we reach the boarding counter and then them come into pictures to con us. "I am so sorry to hear that your experience with Hopper was less than satisfactory - this is certainly not the experience we wish our users to have. Please understand that visa and immigration requirements are always 100% the user's responsibility, so I sincerely hope you don't come across this problem in the future. Please feel free to reach out to our support team with any further questions or concerns. We're always happy to help!".Version: 4.2.5

Refunds mentioned are FALSE!!!!I was looking for flights from lax to jfk for the weekend of Jan 24-26th. I had selected my flight and prize freezes it at $347. I paid the price freeze deposit of $25 to keep my ticket at this price. I went back to purchase my selected flight two days later (but still within the 7day price freeze dates) and was unable to book the selected flights because they were full. A written message said if you book a flight while in the price freeze dates that you will receive your price freeze deposit (the $25) and the price difference of the flight up to $200. Do I booked my flight at $547 thinking I will receive a refund in 5-7 business days. WRONG!!!! Instead, I have had to send multiple messages through the chat in the app. Only to receive auto responses. Days later I got a response from a rep named “Bridget”, who told me they would have to manually input the refund and asked for the email address linked to my PayPal. I gave her the email address , which she read because the chat has read receipts. And again I got no response and NO REFUND! It has now been two weeks and still no response or REFUND! If you’re not purchasing your ticket that day, DO NOT use this app!!! DO NOT price freeze!!!!.Version: 6.21.0

Will be deleting this appCancelled flight over a month ago and still nothing. Can’t contact anyone and absolutely no one to speak with. Terrible customer service. Who are these people that give 5 stars??.Version: 6.32.0

Useless to me without Air AsiaGoogle Flights 👌.Version: 4.3.0

No customer service!If you want to change a flight time or misspell a name, no customer service number and the email/live chat/social media do not respond. It’s been 3 weeks! And the airline regards price hopper as a travel agent so they can’t make changes..Version: 6.24.0

Poor customer service, no way to contact supportDo not use!!! I bought flights with Hopper and due to some very unfortunate circumstances had to cancel my trip. When I contacted support to use my credit I received an automated message stating they will be in touch as soon as possible. After weeks of no response they deleted my “previous trips” which is the only way to contact support through the app. I then emailed them multiple times and again receive the same automated message. There is no longer a phone number available to contact support. I would not recommend at all!!!! At this point I’m assuming they have taken flight credit which is a few hundred dollars. What a disappointment!.Version: 6.23.0

No customer serviceThe reviews are so fake, this so provides no customer service yet the only way the airline can do refunds or anything is through the third party. Don’t waste your time and money..Version: 6.37.0

Potential, but lacking optionsSeems like a great app but is essentially useless in Australia at the moment, as a quick Google search finds flights a fraction of the cost listed (as they appear to be missing a lot of air lines). It also doesn't allow me to select more than 12 months into the future (even if I don't get recommendations until 12 months out, this should be an option) and I should be able to select a date range, as I may not care exactly when I fly (eg 3 week holiday in June, what's my best options).Version: 2.4.0

Freezing the price, false propagandaI used the option to freeze my tickets price with $10 bucks, when I decided to buy them, that price was not available anymore, support centre was full of stories and not solutions at the end, I bought more expensive tickets and never get back the deposit to hold the price for a few days....Version: 6.25.0

Does not reliably work for regional travelI have been using tge app for several long-haul flights where it has been somewhat useful. Recently, I monitored my flights for North American regional flights and I got heavily disappointed. I received “wait” recommendations with considerably lower prices predicted over coming weeks. However, over time the app increased the predicted target price until recommending to “buy”, at a price much higher than when I originally checked. The predicted price volatility simply never occurred..Version: 5.26.0

Scam doesn’t show best pricesA quick google search and other well know sites will give you better prices than this app.Version: 6.58.0

Terrible customer serviceDo not book with this app. Terrible customer service, as in, there isn’t even a way to contact them. My flight got cancelled by the airline and it no longer showed up in my app, so there was no possible way to contact them. Terrible. Lol at your response, how are you going to resolve my issue without any of my details. Nice try, you’re not fooling anyone. I’ll be putting in a request with my bank to get my money back..Version: 6.37.0

GIVE ME BACK MY MONEYI had to cancel my flights due to covid 19 and I gained the value as a travel credit, however I’ve been trying to use my credit to book new flights (for a trip fast approaching) and I am not getting any help. I can’t find anywhere to contact them for help, the help centre option just sends me around in circles to look at other peoples questions. I had applied to change my flights 3 times, no response. Also when I needed a flight home because I was overseas, I contacted them to change my flight earlier so I could get home to my family and they didn’t respond to me until after I had to pay for an entirely new flight home and had been home for a month. GREAT JOBS GUYS some of us can’t afford to be forking out that kind of money because you can’t respond. If I lose the money I have on this travel credit I will be FURIOUS. You only have to look at the comments on their posts on their Facebook page to know that me getting my money back is unlikely.Version: 6.37.0

HorribleIf there is ever an issue there is no one to talk too. They ignore what you have to write in help messages. Do not use this!.Version: 6.30.1

Horrible customer serviceI downloaded this app because I heard many social media influencers rave about it. But I’m sure that’s just it. A paid review because the app does not meet any expectations. I purchased a round trip ticket a couple months in advance. It was cancelled a month before my departure date due to the Covid-19. Understandable and I wasn’t upset, except that I received multiple emails regarding the cancelled flight but no information on a refund. The app said it was experiencing high volume and to wait until a date closer to your original departure date to ask questions. I began messaging them a week or so after my flight was cancelled and continued doing so once a week every week until the day of my flight. Nobody ever got back to me nor did I receive a refund. I am incredibly disappointed that they would cancel my flight and refuse to respond to any messages. I had to call my credit card company and dispute the charges since I never received what I paid for. I do not recommend using this service as they are clearly unreliable and unprofessional. They don’t even provide a help center phone number to call. Only automated message chats. So disappointing. This company should get the hint and learn to provide actual customer service..Version: 6.32.0

Not enough data.Not enough data about all airports, which means you can go online and you can find a cheaper option. (example: Ryanair).Version: 4.3.0

Not that cheap at allCar rentals came back more expensive than a lot of places I know nearby. Checked local websites and cars were cheaper there. Do not use.Version: 6.58.0

The most frustrating app I have ever downloaded!I don’t leave many reviews, in fact I think I could count them all on one hand! However, after 5 minutes with this app I feel like i already need another holiday just from trying to book this one! The amount of upsells they tried to do was just unreal, and the way the search is displayed doesn’t give nearly enough information to make a decision. I used to love this app a couple of years ago, so re downloaded it. Needless to say, it is no longer a waste of space on my iPad and has been removed! (Oh, and why would an app like this not have a dedicated iPad app? Instead you have an iPhone sized app in the middle of a black screen. Ridiculous!!).Version: 6.58.0

Customer SupportI booked a flight for a trip in July of 2020. I had to cancel it due to the pandemic which I cancelled in April. I waited patiently to get a credit/refund back and asking for a status update throughout and never received a response. Around Mid to end of Oct, I still did not hear from them, I called the airline directly and stated they issued the full refund back to hopper and that I needed to speak with them. There are no number from hopper to call and I even asked the airlines if they had contact and they said no the only number they had was to the insurance company which they could not help me. Around end of November Hopper finally emailed me back that the credit has been issued by the airlines which was not true. I have followed up several times with no response. It is now 12/29 with over $1K of a loss and insurance can’t do anything. I spoke with JetBlue and they said they are no have plans to engage with hopper any longer so if you book through them going forward you will have to deal with them. Fair warning to people, use them if you are 100 percent certain and don’t care to potentially lose the money. For any high fare, book through other means that actually have a better customer service..Version: 6.50.0

STAY AWAY!!!Booking Code: EIEZQK It’s unbelievable that the only way to get any sort of communication with anyone from this company is through the AppStore!!!!!! They don’t respond to any inquiries on their Social accounts! Have an awful chat option within the app and on top of that continue to scam customers of refunds!!!!! Disgusting. Do yourself a favour and never download and use this app. I’ve reported them to the BBB and plan to continue my fight to ensure people are not scammed by this company anymore..Version: 6.32.0

App works, customer service doesn’tBefore you touch the download app button ask yourself this question “do I want direct contact with customer service in view of anything unforeseen which could take place?” If the answer to that question is yes, avoid the hopper app like you would a plague (which is quite on trend I suppose). I have had nothing but silence from Hopper customer services since I wanted to change my flight dates a few months ago. The app offers a customer service contact link but I have a horrible feeling it is merely a bot service and does not return a notification email to state that your correspondence has been received nor time line for response. Yes, I’m happy to wait additional time owing to pandemic responses, but it’s been too long now with no measure of when a reply is likely to come if at all. Nor is there a direct link to Hopper customer services - it appears Hopper does not care about customer contact. Like Apple, but much much worse. Sure the app works when you’re needing to book a cheap flight quickly but should you require customer care you’re outta luck here. Despite the ‘happy path’ reviews you’ll see above about day to day functionality, heed my warning before contemplating downloading this app. Should you require assistance with anything slightly more complex post flight purchase you’re on your own. Hopper customer services do not care. And that’s too much of a risk to take right now in the current climate we’re in..Version: 6.47.0

Poor serviceWith a pandemic in full flow, you would think Hopper would be happy to extend a flight credit until safer times in more destinations. But no. By declining my request, they are actively encouraging international travel. Very irresponsible attitude Hopper. Not impressed..Version: 6.60.1

Impossible to add a payment optionFill in card details, then there’s no button to save or continue.Version: 5.16.0

Convenient but poor costumer serviceI reallyyyy liked using this app until I needed to contact someone. They do not have a phone line. You have to “send in a request” and wait and hope that someone reaches out to you within the 24 hour time frame that is given to you. This not only has caused some anxiety, but uncertainty. I had $400 worth of travel credit I wanted to use for trip I need to take in a couple of weeks. I had to “ send in a request “ in order to use my travel credit . 48 hours later still haven’t heard from anyone. Not sure how COVID could impact this when less people are flying. Very upsetting. Contacted the airline I bought tickets for and was informed I’d be charged $50 per person in order to transfer the credit which I understand but who knows how long it would take for them to reach a Hopper representative. That would be an extra $200 for my family. I did end up sending an additional request after the 24 hour mark and was Informed this would only delay my response time with a representative. Due to the uncertainty , slow responses, and lack of a phone line, I do not believe I will use Hopper again. This is the second time I have had a hard time contacting someone for flights and I’m not sure it’s something I’m willing to go through again. I will reconsider if these things change..Version: 6.50.0

Poor prediction, tickets overpricedYour better off using a combination of google flight tracker and skyscanner for the best price and best time to buy. This app predicts change is prices incorrectly and shows tickets 100s more than what they are direct with the airline or via online travel agent comparator sites. Good concept, poor execution..Version: 4.8.7

:/Easy to use but I’ve found apps like Skyscanner which find the same flights for far cheaper prices than what hopper shows.Version: 3.6.10

Can not connect to serverI haven’t been able to use this app as it keeps telling me “can not connect to server”.Version: 6.17.1

Worst customer support in the world.Booked a flight before Covid payed extra to have the no hassle refund option. Tried to cancel nothing happens. Contacted customer support many times. They sent an email 60 days ago saying they get into contact with me in 15 days. Still nothing no option to call..Version: 6.38.0

Rip offI was charged by hopper for children’s seats selection and the airline does not charge for children’s seat selection because they must sit with family. When I emailed the airline and company and asked for a refund of $150 they refused to answer me back.Version: 6.32.0

Worst Customer Service on the planetThis has got to be the worst travel app I’ve ever used! There is no way to contact customer service instead you have to “chat” to an automated rabbit. I need to change flights and there is no way I can do this! DO NOT USE THIS APP (unless you just want to throw away your money!).Version: 6.22.1

Terrible CompanyHopper will steal your money. Don not use this app to purchase tickets. My flight to Dublin, Ireland in June was cancelled by the airline British Airways. However, after submitting a cancellation request through the Hopper app according to their instructions and waiting for two weeks I was finally told they couldn’t help me and I would have to get a hold of the airline directly. They also told me that in the future booking references that start with a Z need to be handled through the airline. Why would Hopper not have their program immediately flag that and let me know within 30 seconds rather than wait over two weeks for them to tell me they can’t help? Anyway, after getting a hold of British Airways, I was told that they couldn’t do anything for me and that I needed to go through Hopper. So at that point both companies were telling me they couldn’t help and I had to get a hold of the other one. Hopper has already told me they can’t process my cancellation, however, and they have absolutely no customer service number to call or an email. All they have is an automated online chat room, which I tried messaging, but nobody even looks at the messages. Hopper owes me over $1600 for a flight that was cancelled, they’re telling me they can’t help, and they’re purposely not communicating in any form. This company is nothing more than a scam. They will take your money and steal it. Do not use this app whatever you do..Version: 6.36.3

Worst first time experienceHopper didn’t notify me that my flight was changed so I ended up missing my flight back home. They told me to reach out to the airline in which the airline rebooked me a new flight. I wanted a refund for the old flight so I wouldn’t get double charged and hopper cancelled the entire reservation leading me to have to reinstate the reservation AGAIN and be on hold for almost an hour. The airline said I had to pay a fee once I got to the airport so I decided to book through another airline. I never got a refund or flight credit for my flight since they said I was a no show for I wasn’t able to get ahold of someone in time to cancel it since I was already boarding the new flight I booked through Delta airlines. I should be given accommodations for this since hopper caused me to miss my original flight and the hassle was unbelievable. Not just to end there, a week ago I had to cancel my guest flying with me and hopper would only give flight credit under HIS name even though I was the one who paid for both flights. So in total from having to rebook and all these cancellations, I lost about $700. I hope they read this review and accommodate me in some way since the service was not what I expected..Version: 6.50.0

Never ever againI had to cancel a flight I booked with Hopper as a result of the Covid crisis. More than 100 days after cancelling, I’m still waiting for my credit. I tried to get assistance from Hopper but they don’t have any phone number or email you can contact. I will never use Hopper ever again..Version: 6.37.0

Stay away - Don’t botherThe comments on Social Media are horrible. The features do not outweigh the poor support or developer response. The UE is horrific. How did Apple allow this? Do not download and do not use. You will lose money!!!.Version: 6.30.1

Prices 3x booking directI compared the offer in app with booking directly on the airline site, and the airline site was one third of the price. Do not trust this app to give the best deal - always check with the airline..Version: 3.0.0

RefundThe app looks great until you have a problem. I still waiting for my refund even after 90 days! Don’t buy with hopper guys. They don’t have any contact number or email. The only way to contact them is trough the app and I still waiting for my answer. Very frustrating and disappointed..Version: 6.47.0

ThievesNo real access to support. Will steal your money in case of a need to reschedule.Version: 6.23.0

Do not trust this app!!I was introduced to Hopper by mother who lives abroad. The app was giving her some issues with the price freeze option, so I tried it on my end and it worked. We used the price freeze option when purchasing a flight from GDL to DTW. When I went back to purchase the ticket a day before my price freeze was to expire, I got an error message which I thought was due to the type of card I was using. However, after three different cards I kept getting the same error message shown below. I followed the link on the error message to communicate this issue with a customer care representative, but after leaving a message (there is absolutely no way to contact someone over the phone) I have not received a response. I checked my bank accounts and see that there are pending charges on all three cards for the same flight. I went to United Airlines website to purchase the ticket and it was only $30 more than what Hopper was offering over a week ago. The good think here is that since my booking was never confirmed, I do not have to try and get a refund from Hopper, I will report it to my credit card companies as fraud. I could only imagine how difficult/impossible it would be to try and get a refund or cancel my flight with this organization..Version: 6.54.0

DO NOT USE THIS APPThey don’t have a customer service. They will send you generative emails & if you require change it cancellation they’ll refer you to the airline who will refuse to process your enquiry because you bought your ticket from a useless, money grabbing app. You’ve been warned. EDIT: Booking ref: Z-813TZZUDL I’ve contacted BA & they said it has nothing to do with them. I’m not a golf ball, so don’t toss me..Version: 6.36.1

Do not recommend!I purchased an international flight in 2020 which was then canceled due to COVID. I have inquired for the past 6 months about a refund and haven’t had any communication from anyone. After multiple attempts. They deleted my previous review after replying they’d look into it and nothing has been done. Don’t book with Hopper - go direct!! REF# RNVHWH.Version: 6.58.0

Inflated pricesWhilst this app is beautifully designed and super straightforward to use. The prices for flights are so much higher than booking through another service, on top of that they charge $10 per flight!!!! An absolute joke, could not recommend less..Version: 4.5.6

Price Drop Guarantee is FalseI was a first time user of the app and I am very disappointed with their service. They boast a price drop guarantee on “select flights” but don’t make mention of how you’ll know which flight is “select” or not. I booked my trip and less than a week later I checked back and the price had dropped by $100! I reached out to their customer service and was very disappointed with the customer care they offered. Unwilling to make amends in anyway I can confidently say once I get back from my vacation this app will be deleted because I would have much more rather used something like Expedia where I know they honour their word..Version: 6.26.1

Does not hold upShows prices with the USD, there should be a options for currency (especially when living/booking in a country). Called the hotel before I booked through hopper and it was CHEAPER through the hotel, $70 cheaper. I definitely did not book through hopper..Version: 6.24.1

Worst Most Terrible Customer Service on any AppI really don’t write reviews often, but I’ve had it with this app. I’ve been trying to cancel an upcoming trip for over two weeks, and NO ONE in the Contact Support/ Customer Service has gotten back to me, or has even SEEN my messages. Because I booked through Hopper, I can’t cancel the trip with the airline itself, I have to cancel through Hopper, but NO ONE seems to even exist on their Contact Support. It says they respond within a day and their Contact Support is open 24/7; huge fat lie. I even paid extra ($79) for their Cancel For Any Reason Plan, and I can’t utilize it because there is literally no way to cancel besides messaging the Customer Service, which is practically nonexistent, and has NO phone number or Customer Service email either. Sound sketchy??? Seems awfully shifty to me. And upon doing some research, Hopper is definitely not the best place for finding low-price airline tickets either. So word of advice- don’t download this app, always try to book through the airlines, don’t waste your time or money with Hopper. If you don’t cancel a trip within the 24hour window of booking it, you’re screwed and your money is gone forever..Version: 6.20.0

To badThe app is great, service is not great. I have two outstanding issues and literally can’t get anyone to respond in the app or email..Version: 6.24.1

Terrible customer serviceWith COVID my flights were cancelled and I have been tirelessly trying to contact someone at Hopper to refund me for my flights. You cannot contact anyone. They have deleted my flight booking history in their App and therefore I have not been able to chat with anyone at Hopper to get help resolving this issue. My flight was booked for a date in March and I still haven’t heard anything and it is now April. Seems like a scam. If anyone at Hopper reads this review please have your support team contact me and refund my trip this is unfair to everyone who trusted Hopper and not okay. Hopper should be updating their customers. THIS IS NOT OK. Confirmation code : MQCJYF.Version: 6.32.0

DisappointedNot sure this is where you want me to put my confirmation number or if by email. It’s: BBRKAP On the email I received. Like I said, I did not want to give Hopper a horrible review, it’s the last thing I want.. all I wanted was to make sure the credit card name was correct and switch my flight to a later day. Thank you in advance for any help. Megan I used this app once before to buy a plane ticket and everything went well, I’m assuming this is because I didn’t have any issues... Absolutely horrible, I’ve been trying to talk to someone for TWO weeks. The only way you can talk to them is with the “bots” that show up every now and then, I keep starting new conversations and they just tell me I have to wait, so instead of being able to confirm any travel plans in Africa, I just have to wait. Whats WORSE, the credit card used at the time of purchase wasn’t the correct one. The app would NOT let me use the proper name, or kept trying to correct it (illegal Hopper!!! Wake up!!!) so now the flight is going through on an illegal name and they refuse to contact me with the proper info. I really didn’t want to have to give them such a poor rating, but come on Hopper you’ve have plenty of time to get back to me. wake up.Version: 6.27.0

Lack customer serviceHopper is a double edge sword you may be able to catch a cheap flight especially if you start looking early this is the good part. I did this and booked some cheap flights then bam covid hit back in April 2020. I tried to reach out to hopper because obviously you weren’t allowed to travel but to my surprise hopper does not have a customer support number. They don’t even have an email you have to submit a claim and then in a few days if your lucky some one named Noel might email you. But getting that email means nothing it took 10 emails and over 3 months to say I was going to be refunded but not the full price. And now 6 months later I come to find out that my travel credit isn’t on the app or even with the original airline but I have to try and get ahold of hopper again for them to book it because they don’t put it on the app. Overall I think hopper is crap and prolly steals people’s money because they get feed up with the system and how it work or they forget they had credit and then it expires and poof hopper made a profit for your aggravation and not traveling. So traveler be weary of using this app because you never know what will happen!.Version: 6.45.0

Worst App Ever!This app is click bait. It advertised on instagram like $500 dollars more expensive then what they mentioned on instagram. It is a very unreliable and rubbish app. I DO NOT recommend this app AT ALLLLL!.Version: 4.9.1

Hotel bookings don’t work very well!!Was looking to book a room near a major UK airport. The rate it quoted me was £100, however when I clicked to proceed, it told me the room would be charged in $USD even though I’m in the UK, wanting to stay at a UK hotel and pay with my card/ account in £GBP it also said it would add £21 pounds in sales tax so the room total would be £121 but charged in USD so I’d also be subject to my bank/ credit cards conversion rate too on top of the rate plus sales tax. I thought the whole thing was very misleading and clearly no where near the £100 room “deal” they were claiming it was. Disappointed at the lack of transparency. Why on earth does it need to charge me in dollars?.Version: 6.26

Glitchy app, zero customer serviceI hope I'll be pleased enough to change this rating when I actually book something, but beware the fact that they have absolutely NO customer service whatsoever. The only option is the "chat" feature which is basically the equivalent of sending an email and waiting for someone to get around to it. The problem is that I can't even use this one avenue they have because it's only accesible AFTER booking which is just ridiculous to me. I downloaded this app to 'watch' a specific hotel that I really like and want to visit when prices are low. Of course it is the only one in the app that the 'watch' button is broken and can't be used. My app is up to date, I've tried force closing and reopening as well as deleting/redownloading the app, and it simply does not work no matter what I do. I feel bad for the hotel and potential loss of business there as well. I will likely continue using Hopper for the time being to see what it's like when actually booking, but will NEVER use it for big/expensive trips as the customer service is so blatantly lacking. Way way too much risk there. Make sure you read the negative reviews and know what you're getting yourself into. If I weren't so broke I'd ditch this app altogether, so fingers crossed!.Version: 6.18.0

More expensiveThis app charges more expensive. I use this app than compare with the scoot airline online and this app actually cost $20 more. So you shouldn’t use and trust this app.Version: 4.9.1

Don’t book with them!The deals are rather good, but with the whole covid 19 situation going on, they were NOT accommodating at all. First of all, impossible to communicate with. There was no one that got back to me until 3 weeks after. The situation got worst the time that I had my trip booked, so the common sense thing to do was not to go. My friends booked through Air Canada with the same exact flight and Air Canada gladly gave them credit for it (much more responsive), however, Hopper told me no. It’s Air Canada’s policy, which it was clearly not. They just want to keep their money. So in situations like these, it’s not worth it to book with Hopper. Clearly, they’re greedy and inconsiderate of their clients..Version: 6.29.0

Very expensiveSame flights sky scanner $650 AUD Sydney to perth return. Hopper $1900 USD. Looks like a rip off to MED No where near competitive and why are they quoting in US dollars when I am in Australia and they know my location. When I try to give it one star it says my nick name is taken ten times in a row. It when I press 5 star it goes straight trough. What a scam.Version: 4.8.9

DO NOT USEThis is my first time making a review because usually I am a pretty easygoing person but Hopper has scammed me and has made this experience HELL. I booked a flight back almost a year ago for a flight in March. Due to COVID, and shelter in place orders, we could not go on the flight as scheduled. However, it was too late to cancel and at that time, Hopper was not offering refunds for cancelling due to COVID. Therefore I could not cancel my flight and had to miss it. In trying to get a refund because now they are refunding for cancelled flights, they tell me they are bound by the airline and can’t do anything. Also, because I did not cancel my flight I cannot get a refund, yet I did not take that flight and couldn’t cancel because Hopper told me basically there was no use as I would not get a refund for cancelling back in March. Yet, I call Interjet who tells me that they are not bounding Hopper to anything, and it is Hopper who must refund me. I even paid for Trip Protection and have gotten $0. I hardly go on trips because of my financial status, and to lose $600 for two tickets I bought is a big financial blow. Ella from Hopper has been ZERO help. If someone from Hopper reads this and can provide me with a refund or travel credit, please do because there is no way to reach out to anyone outside using the chat on the app. I am fed up and will never use this app again. Do not waste your time with this app, it’s not worth it!.Version: 6.38.0

Customer service does not respondBooked flights because I heard great things and couldn’t fly due to COVID, Hopper have ignored us and customer service is basically non existent. They just took our money and nothing else!.Version: 6.51.0

Totally Useless app for price shopping not accurate.I just downloaded the app and tried 3 different locations I am travelling to this year with fully flexible dates to get the cheapest price. Pricing was no where near the price I could get with a 10min search on the airlines website. What an absolutely waste of money and time this app is. Pointless as I double checked and the cheapest travel dates suggested are not correct and no where near the cheapest by nearly 35% on one flight..Version: 6.19.1

Giant Scam!Warning: DO NOT WORK WITH THESE PEOPLE. They canceled my flight without telling me and kept my money! I can’t resolve the issue because they have ZERO customer service. The only thing you can do if you end up in this type of situation (and you most certainly will if you use this app) is to write them a message and hope for a response. It’s been about 6 hours so far, and no one got back to me. I highly doubt they will refund all my hotel reservations and other expenses. Again: they SOLD the plane ticket that I bought, didn’t tell me and just kept my money. THIS IS THEFT. Finally, if that’s not enough, they ‘accidentally’ double-charged me. I am disputing this through my bank, but I’m very worried they won’t be willing to return the money. Highly suspicious company. For sure, this will be the last time I use them; they aren’t cheaper than any other company and you take a BIG risk going through them. PS: As an update to the developer response below, I just want to let everyone know that their ‘support chat’ is complete BS. Don’t fall for what they say. It’s been over 24 hrs now and no one has even READ my message yet. It’s pretty clear that this company is intentionally trying to make resolving problems difficult so they can cheat you out of more money. It’s safe to say that I will never use Hopper again. It’s a really dangerous company, and I would rather work through a more-reputable app like Kayak or Travelocity. The prices are the same anyway..Version: 6.13

If I could give this app zero stars I wouldThis app is absolutely horrible, do not download. I purchased some tickets through Hopper prior to the pandemic. I paid extra to have cancellation insurance with the promise that I would at least be receiving 80% of my money back. I am still fighting to get my money back and there is no number to call or email address to contact. Customer service is horrible, the only way to reach them is through a chat and they never get back to you. My friends/family had told me really great things about this app so I was excited to try it out. It’s safe to say none of us will be using it ever again. Truly disappointed and frustrated at the loss of my money. Update: Hopper reached out to me through my previous review stating they wanted to help but somehow that review got deleted so i’m reposting again. They never refunded me for multiple flights. I received an email from Hopper stating I would be receiving a credit from Alitalia for flight (HSKHCC- Hopper | HBQSBD- Alitalia) and I was never contacted by Hopper or the airline with a voucher. Additionally, my flight (KAOEOL- Hopper | Q2ZJQH- TAP Airline) was cancelled by the airline and I never received a refund. Lastly, I purchased a flight and its cancellation insurance (Z-L1G4JJFJC - Hopper | H13R6Y- Ryanair) which I had to cancel and never received a refund for that either. If Hopper needs any additional information they can email me..Version: 6.56.1

Terrible to work withLast year I bought a ticket to China to visit my girlfriend on a humanitarian trip. Her group ended up being forced home with other groups by the Chinese government and I therefore had to cancel my flight. Hopper was the absolute worst company I have dealt with and would not refund hardly anything. They offered to give me credit on future flights but ONLY TO CHINA. When and why would I want to go to China who is having issues still to this day but especially when the whole reason I wanted to go was to see my girlfriend who was no longer there. I'd be a lot more trusting if they had given me credit for something else but they wouldn't do that and charged extra to petition the heads of the company for a refund based on my circumstances in which they rejected. Screw this company and do not trust them. Oh and when trying to work with the company towards that refund, it literally took months of phone call after phone Cal and getting passed from one person to another. Finally I had enough and probably blew the eardrum out of the employee I talked to until I got a manager and made him fix it right then and there....two months later. Will never trust this company again..Version: 6.48.1


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