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- 77.7SAFETY SCORE
- 4+CONTENT RATING
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ShapeShift: Crypto Platform App Complaints & User Negative Comments 2024
ShapeShift: Crypto Platform app received 99 complaints, negative comments and reviews by users. Have you ever had a bad experience using ShapeShift: Crypto Platform? Can you share your negative thoughts about shapeshift: crypto platform?
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ShapeShift: Crypto Platform for Negative User Reviews
✓ Not goodEasy to use app but there's no support if there's a problem. Transactions have been completed through this app some have failed and I haven't had a refund and my currency wasn't converted and didn't go into my other wallets..Version: 1.0.6
✓ Awful. Full of bugs and doesn’t load properly.I installed this app as I have a keepkey device and thought I would give the shapeshift platform a go. Once installed, it asks you to change your password for both accounts. I put in a new password and that’s when I received the first error message. A banner at the top appears to say “error changing password”. I tried this a few times then decided to close the app and restart. It asked me to select a language and start over. Oddly, the new password works even though there was an error. Next was to verify email. It never sent a verification email for the first couple of attempts, then one finally arrived. Finally I was in the app but the trade menu doesn’t work. The ui hints the button is doing something but the screen never changes. Like it was never wired up. Again, closed the app down and tried again, this time it opens. Then tried buying crypto and that didn’t really work either. I tried opening the account settings but this redirects me to the website. Why? The shapeshift keeps asking me to download the app to verify an account but there is no obvious way to do this if at all. Not sure how this passed testing..Version: 2.10.0
✓ Awful Crypto AppIF NEW TO CRYPTO DO NOT USE. Difficult to deposit and withdraw funds, massive money trap and will just scam you and refuse to reply to any tickets you setup. AVOID THIS APP.Version: 2.14.0
✓ FIX THE APPThis app is buggy as hell. To select one option, you’ll have to open and reclose it 10 times.Version: 2.19.3 (107)
✓ Terrible AppThis is a rubbish app, very difficult to become “verified” asks the same questions over and over again and takes you back to the start again.Version: 1.3.6
✓ Password changedCould be a good app but it logged me out after 2 days then said my password was incorrect even though I’d written it down and checked it twice and also set up a recovery phrase. Now can’t access my account. Very annoying 😡.Version: 2.9.0
✓ Attempting to sign upHave just tried to make application for Shapeshift account but right from the outset I encounter problems as it won’t accept my email address which is a pm.me domain! So I then tried to find your contact details on your website like any legitimate company would have easily laid out on your website. But ohhh no.....Resources, Help Centre and then I must wade through all the stuff that is not relevant to still not find your email address to outline my problem. So the path of least resistance is here for everyone to see. If I could give less than 1 star rating I would. Be upfront with your contact details and have it clearly listed on your website like most with a little tab generally on the left hand side that says ‘Contact Us’. Only reason it could be layed out in your unorthodox manner is because you don’t want contact and you duck and weav like your App namesake Shapeshifter!!.Version: 2.10.0
✓ Your funds are not safu hereRun and hide from this community of egotistical people. If they don’t like what you say it’s instant ban for you. And with that bye bye money.Version: 3.0.3
✓ Needed a hard-walletRecently, many crypto currency’s and exchanges have been targeted by the US Congress, House of Representatives, The alphabet community along with regulators such as the Sec. As of today Ripple XRP coinbase, Coinbase, Binance, Block fi are to be sued, and later captured. I read this and assumed it’s the right time to move off exchange and internet. I pick this up a few days ago. Works well only using computer, and using a 👉“google👈 created account ID”👈. I did set up. Very high Eth gas fees to move crypto from exchange to hard wallet. Test sent $15 cost $37 gas ⛽️. So I had no other option but to buy different state complaint wallet. But I managed to get a good one. This will be back up to back up..Version: 2.19.0
✓ Broken SupportI tried to get verified several times, by doing all the steps required correctly, although it ending up failing afterward. I contacted their support and they told me to try again and reply afterward to my support ticket. I couldn’t reply to the support ticket because their zendesk is not configured correctly. I submitted another ticket and the rep who dealt with that one marked it “solved”, even though it wasn’t in the least — what a complete waste of time. Obviously these people are amateurs and definitely shouldn’t be trusted with your money. The fake five star reviews in succession obviously didn’t improve their poor rating either, lol (see Jul 21). Since this company is seemingly dishonest and resorts to attempting to “fix” things in this way they’ll never see a dime of my money. The world doesn’t need garbage like this..Version: 2.8.0
✓ CrashLatest build crashes.Version: 2.12.0
✓ Lost opportunitySimple operation of reversing payments is making app freeze. I made a mistake of not taking transfer fee into account. Litecoin is out of my wallet but no bitcoin is in. Lodged a support ticket 2 hours ago no answer so far. Meanwhile bitcoin is climbing to the moon. Even if I get the litecoin back by then it'll be worth half of what I could have gotten if the app worked the way it should! Lost opportunity! Should have used an exchange instead. Don't recommend this app to anyone!.Version: 1.2
✓ Broken auth means you lose the money in your walletPreviously noted this app was buggy because it forced me to use a new email to create an account on mobile. You can’t use an existing account because the password reset for creating the mobile wallet is a broken loop. So (following tech support’s suggestion) I created the new account and used it for about a month as a wallet. Last time it prompted me to update, I declined. It updated later. Now I’m stuck in the same broken auth loop with the “new“ account. I put $2000 in, and cant access it because these amateurs can’t retain user settings across upgrades and can’t write or QA a proper account auth/reset function. Now I’m shopping for a new hardware wallet because I can’t trust this company to do auth properly..Version: 2.19.3 (107)
✓ Dead app?I assume this project is slowly dying? The app name is totally different than what it says it should be on the website, and all it does it force me to change my password but then it rejects any passwords I give it. I started with 32 random characters first. Then I removed all but one symbol, then I tried length 20, then length 8, I tried removing the numbers. No matter what it says error changing password: password must be at least 8 characters and contain at least 1 symbol. Well, every single one of the passwords I tried matched that description. This used to be a great app, but its been unusable for a while now..Version: 2.20.0 (109)
✓ SCAM!!!!Don't bother using these scam artists. I attempted to convert 2 Bitcoins into Litecoins and their system says the transaction failed. Utter nonsense. The transaction was confirmed across the Blockchain. I've now lost those Bitcoins and I've got nothing to show for it. I've emailed their support but the whole support desk is full of people complaining about missing coins. Use a trusted provider like Bitfinex or Coinbase. I've learned my lesson..Version: 1.0.7
✓ I can’t change the language on the mobile app!I accidentally picked a foreign language and I can’t sign in properly I can’t make out anything and there’s is no simple way for me to switch the app back to freakin English. Why couldn’t you put the language setting always on display so I can switch back?! It’s such a stupid issue and yet I have not been able to login or create a new account. I can’t even troubleshoot this on the site or help desk. What a stupid stupid situation to be in . I have deleted and downloaded the app multiple times hoping it would reset and it’s always downloads it back to Foreign language. So basically shapeshift is unusable on mobile..Version: 2.19.2
✓ Just crashesWon’t open just crashes.Version: 2.14.0
✓ The app immediately crashes when you open itThe app is completely unusable.Version: 2.0.1
✓ Too expensiveThe miner fees are too expensive. Better off using Coinbase to be honest. It costs more to transfer funds than what my available balance is. Not worth it. Taking the loss and uninstalling app..Version: 2.15.0
✓ Update- app keeps crashing - upon log in, sometimes it doesn’t not recognize my password. - website is barely any better, - reCAPTCHA ( I’m not a robot) does not work a lot of the time and when it finally does “too many unsuccessful log in attempts” There’s been days here and there where I can’t get in at all. Makes me very nervous doin any more business with Shapeshift. Will reconsider my options..Version: 2.10.0
✓ App "crashing" constantlyI recently downloaded and added a couple transactions. The then app was working fine. After a full day after my buy, the app and both the web browser "stops" loading and goes into a constant loading loop to the point where I cannot even open the app or check my balances. App is now useless as it's stuck on a black screen on startup. Web browser barely functions after every 5th attempt. Contacted support numerous times with no responses. Sketchy practices on play here, I wouldn't recommend using this for users with big asset. Will pursue actions until it is fix, beware.Version: 2.9.1
✓ Use another crypto appThere’s no point in downloading and using this exchange. There are better ones which work faster and are more reliable. The support for this is also horrible and the ID verification is so inaccurate..Version: 2.10.0
✓ Should and could be GREAT, but too many issues to ignore.Let me say potential is boundless here BUT it “seems” they just want to make a buck during the crypto pops. -App is designed well on the front end but lags almost everywhere else. -mentioned by many; freezes up and needs to be quit. -those fees though!!! Really? -customer service lags much like the app. -was signed out of my account and can’t get back in. Have my needed information but a Rep told me it’s gone forever, Eva Eva. Doubt that. Quite sure I will retrieve my minor chunk of coins there. -reps are hit or miss. They aren’t even on the same page. One tells me they are gonzo, not accepting that answer has I spoke to another that is trying (every 48hrs ) to get me my monies. No actual tries as of yet. This all began over a week ago. Money in the Bank & Rep (s) all stank ; not you all, you know this! This message willing have a reply in less than a day. Hope this helps any potential users..Version: 2.12.0
✓ Awful Crypto AppThe only thing that this app allows me to purchase is BTC, which isn’t what I want. I have uninstalled and reinstalled the app multiple times but nothing works. Moreover, I have had other issues which match the description of issues that other people have had..Version: 2.14.0
✓ GarbageApp is garbage. I can’t even get so far as to create my account. The app crashes on password creation..Version: 2.13.0
✓ Can't Use AppI loved the idea of this app and just wish I could use it. This app doesn't load properly and then just crashes..Version: 1.0.3
✓ ScamWon’t let me log in. Keeps asking for a captcha and re captcha. Unable to access my assets. Crooks!.Version: 2.19.3 (107)
✓ Scam alert -Identity thieves- Do Not Download !!!After submitting personal information including documents for verification (successful in the response). Received an apologetic notice. Emailed to ask why, response was generic. Strongly agree this is for stealing personal details. Another issue is that after creating account on the app, I tried to log in on the website and same details were not recognised. This app must be closed as I strongly believe it is just a scanning feature. !!!.Version: 2.19.0
✓ It’s okay, but just okay.I’ve had good experiences with ShapeShift on desktop, so I jumped at first sight of a mobile app. Unfortunately, it only has 3 coins available on the iOS version. There is nothing wrong with the app at its core: it looks good, functions well, and is trustworthy, but it would be MUCH more useful if they had a few more coins on mobile that they support on desktop. As someone with no way to trade throughout the day, this app would be a lifesaver if it just had more coins. ShapeShift; good job, but you’re not done yet (I hope)..Version: 1.3.1
✓ Can’t LoginAbsolutely can not log in at all. This app is completely useless..Version: 2.19.0
✓ ReviewSame exact problems as the review above. App pops up and crashes don’t get anywhere near logging in. Website I have issues as well and it always wants to redirect me to the app which doesn’t work....Version: 2.19.0
✓ RubbishThis app is awful, never experienced an app so slow since well, never! Also sent usdt to my wallet and it never arrived. Whole app seems very dodgy.Version: 2.11.0
✓ Do not use!They took 10% on my exchange. I put in $182 ethereum and got back $165 bitcoin. They also tried to take down my review..Version: 1.0.7
✓ Constantly crashes at sign in.Crashes and cannot use. Crypto is inaccessible..Version: 2.19.0
✓ Worse !wallet i have ever used ,Shapeshift wallet Not safe lost all my holding tokens , Was like one day they were there and the next day they were all gone. ☹️.Version: 3.0.6
✓ Crashes when loading address bookCrashes when trying to load the address book. Since the app does not work what can one say; great idea, poor execution. Hope there is an update to address the issue..Version: 1.0.4
✓ TerribleDidn’t even make it past the “signup” page. Not using this again.Version: 1.3.5
✓ UnreliableNot consistent and there is no way to contact. Risky platform..Version: 2.19.3 (107)
✓ No Dash?Why are some of the most popular alt coins unavailable? It's particularly frustrating when your CoinCap app directs you to the Instant Crypto Converter app to buy Dash (or any other Coin) just to find out you can't. That's as useful as a broken link. Further, to have the app called 'Instant Crypto Converter' in one place - the App Store, and everywhere else including the App call it just ShapeShift is confusing. Then to have the developers not realize what you are talking about when you say 'CoinCap directs you to ShapeShift' is annoying! Some consistency is good for everyone..Version: 1.0.7
✓ UselesCan not sign in with Google, I have to use website to login into my account (with Google) and see keepkey balance. I dont delete this app, I waiting for update..Version: 2.19.0
✓ Convoluted setup and no way of restoring account using seed phrase.Positives Slick interface and easy UI Storage of keys on device, retrievable using both password and backup phrase (stored in encrypted form on device) provides extra prevention against phishing. Negatives Having a password also presents problems in that you can’t restore your account on Shapeshift in using the seed phrase, though importing this into another app like Exodus does at least mean there is a way to recover the wallet. That this app and the Shapeshift.io desktop interface are independent is also confusing and again, not explained. The KYC requirement if wanting to swap between chains is also onerous. I realise this is due to more stringent regulatory actions but the fact that cross-chain swaps are now possible without this using such apps as liquidity.io (destop) means I will be using those types of solutions instead..Version: 2.7.1
✓ App Doesn’t WorkWould be a great 5 star app but there are too many errors happening to make any use of this app. Nice idea though but unfortunately I’m not rating the idea but rather the app itself and as it doesn’t work, it’s a 1 star out of 5 from me. I downloaded this app after receiving an email from ShapeShift with them introducing the app which I understood to be new, however, after reading other folk’s reviews the app is not new and the developers appear to have since abandoned it. I won’t hold my breath to see the issues being fixed so might as well remove this app from my iPhone and advice others not to waste their time. Cheers..Version: 2.0.0
✓ UselessKeep crashing on open.Version: 2.0.0
✓ Filled with bugsGood app but it is filled with bugs as it crashes all the time . It just wont open sometimes for days and days at a time . Which is annoying because then I have to go and log in in browser. Also, I have had issues trading bitcoin for othee currencys . It wont let me swap Bitcoin i to anything else (besides eth and ltc) . Not convenient at all. Other than that it is a good app. They just need to fix their bugs asap because its driving me up a wall.Version: 2.14.0
✓ Alot of potentialDownloaded the app because i saw it works with ethos on its website. Read some reviews didnt really consider them until i started messing with the app. Was considering dropping 2k but not anymore the app freezes alot for no reason. The fact that I downloaded it but it keeps freezing is stupid developers have to look into this and actually do something. Once that is fixed i will forsure drop money in this app but that has to be fixed asap. My wifi and overall connection is strong. Has alot of potential due to the amount of coins it has on its platform hopefully developers take the app more seriously so i can drop money..Version: 2.11.0
✓ Terrible App and System EverOnce you make a purchase of any crypto, you need to purchase ETH or GAS to move your funds to another wallet. Which means transferring funds has a fee and it’s a commission based. They can’t even answer the question what exact amount you need to do the transaction. Worse £90 I ever lost as in, I invested it; it’s there but I can’t get it out the app Very professional SCAM !!!.Version: 2.12.0
✓ ! Registration FailedI already have Shapeshift account which I made long time ago with Zendesk, that account is unusable, so I went for new user. Downloaded, tried to do first steps, put in email, set password like asked - 8 char one symbol, did captcha, tapped “I understand”, and… Registration Failed! I have been trying last hour, without VPN, with VPN, on Wi-Fi, on Data connction…NO CHANCE to register and start using the app. Can’t use that email, probably because of already having account through Zendesk, which I can’t use for some reason… I don’t know what’s wrong, this is not my first app…but this is ridiculous.Version: 2.18.0
✓ Still no bchStill no bitcoin cash support on the app.Version: 1.3
✓ No XRPI would give you 5 stars but no ripple so no 5 stars.Version: 1.3
✓ Among the worst crypto app out there!!If you are looking for a great user interface and overall feel, this app is far from it. Miner fees are ridiculous and astronomical. Customer support stopped responding after my order couldn’t be located for a TETHER buy order I created and money debited out of account via e transfer. Still haven’t received my refund. Tried to transfer the rest of my funds to another exchange/wallet and kept on hitting brick walls because the miner fees were close to the values of the asset I want to withdraw. Eventually had to take the losses. There are better exchanges out there..Version: 2.12.0
✓ AwfulWell when I opened the app I accidentally clicked the wrong language and now it’s in an Asian language I can’t read and I don’t know how to change it . Very bad design.Version: 2.15.0
✓ Crashes on Start-upExcited to use this app, but doesn’t even start up.Version: 2.19.0
✓ Seems to be buggy for my iOSFirst off, they lie that KYC is not required. Once you go a bit forward. They will make you do it in a sneaky way. I tried to log in to my newly made account via this app(made an account via their website). Installed the app on iPhone 6s, iOS 12.4 to verify my account as instructed but I’m not getting anywhere with this app. 1st it asked me to Change my new password! 2nd never sent me a confirmation email as it’s supposed to. So...! How can I trust such a system to put some assets in to trade when the easiest step isn’t working?.Version: 2.9.0
✓ Could be better! And has no security PIN or biometric app entry option!Could be better! And has no security PIN or biometric app entry option as at 19 Feb 2021.Version: 2.11.0
✓ Amazing until..Anonymity is why crypto is crypto. Did someone get caught up in the tech and forget what and why “crypto is crypto” By forcing one to give details that only his God, Mom and of course traffic police.. nobody needs all that personal info. if i read everything correctly, you were never mandated to keep a secret government list for this app, correct? So unless you just want to hand over all your personals to lord only knows where, selling it to lord only knows, for whatever purpose,,then dont fall for this. The app could be top of the top charts if you drop the “were working on behalf of a secret government agency requirements blah blah blah, then success of an otherwise awesome app could still be had. I will be checking back to see when you update your policy concerning data collection of private citizens.. Xcode developers,, this is bingo time..Version: 1.3.5
✓ PainfulTried to create an account this morning and was sent round the authentication path 7 or 8 times. Emailed and asked for help and nothing.there must be an easier way..Version: 1.3.5
✓ Not a good appPlenty of good apps out here, doesnt let me log in or buy anything. Crashes on me multiple times. Don’t spend your money on this.Version: 2.19.3 (107)
✓ FraudI quit counting at 120 1 star ratings. This is quit the little con game going on here. There were several 2 star and only a few 5 star going back 2 years. Who is monitored these apps reviews?!.Version: 3.0.3
✓ AppallingJust updated to latest version, now every time I open it I get a screen saying “something went wrong”. No error message, no link to support, just “something went wrong”. I can’t believe this product has passed serious testing. Don’t waste time on it, use something robust like MetaMask..Version: 2.19.3 (107)
✓ I never write reviews…But this app is so bad that I have to write it. It bugs and it’s full of errors, it took almost 2 days to confirm a very large amount transferred, the solution was “reinstall the app”, “clear the cache” - it does not feel safe!.Version: 2.19.3 (107)
✓ Still waiting.I etransfer Ed $20 payment.. they proceeded to accept payment then cancel my request to buy Bitcoin. If this is not fixed I’m taking legal action..Version: 2.9.0
✓ Unhappy userGot to be the worst app in crypto! Avoid at all costs.Version: 2.14.0
✓ Worst app ever 👎👎The app has a long delay between transactions. The funds would get in your account hours after the transaction. The support team is a joke/scam. I don't think they have one i emailed them 10 times and its been 2 weeks no response so if you think there is something wrong with the transaction and someone might help you think again. I made many transactions with them always the same problem and last transaction i made bitcoin to alt coin and my bitcoin wallet shows amount sent and nothing received in my other wallet. 4hrs later i get a refund for 1/3 of my amount. Its a scam..Version: 1.3.1
✓ WARNING !!!!If I could give it 0 stars a would, the fees are way to high I send BTC from one wallet to another it coast $30 just to send me $8 like What the Scam is going on. And plus My reward has been pending sense I paid for the BTC it said I will get once I buy some. Never got it in my account although it said successful but still says pending. Then doing what they ask me to do close the app an re open it just locked me out the account all together and can’t log in as if I don’t know my password. Thank God I took majority of my funds out the app into another one, if you’re reading I give you advice DO not Use This App, Coinbase Is Better then This.Version: 2.14.0
✓ Can’t register...This looks a) super useful and b) beautiful but all counts for nowt to use a Yorkshire expression as it simply won’t allow me to register ...Version: 2.10.0
✓ SellingIs selling crypto possible on this app? If it is it is very unclear.Version: 2.9.1
✓ Not workingThis is the worst of need to be fixed a lot the worst app.Version: 2.10.0
✓ Shapeshift refuses to fulfill failed transactionsI recovered ledger logs from using my automatic trading set up, and discovered several failed transactions from shapeshifter end, where their own server literally says “shapeshift failed to send contact support,” after I already sent a payment of BTC to them, expecting ETH or another currency back. They told me no “refunds,” after 3 months, but obviously me giving money to them in exchange for another currency (literally what their program is supposed to be a service for in entirety,) and it failing on their end is not a refund. Paying for a service and not receiving it, then recovering the logs from the ledger, and being able to check the blockchain itself for transactions and it showing “failed transaction,” was not enough for them. Scam app, scam customer service, they will keep your money. Plus every time you attempt to log in the app it crashes or wants you to consistently Change passwords. Extremely unsatisfied with giving free money away and not receiving the service, hopefully I save someone from the same mistakes..Version: 2.15.0
✓ This app crashes on iPhone 6 before it even opensNot sure if you are aware of this issue or it is just my phone, I’ll try on iPhone 7 tommorror.Version: 2.0.3
✓ Charge 10%Don’t try them , not only they charge 10% and it’s not free it also took hours The Ethereum and Bitcoin network are currently experiencing significant congestion, transactions may be delayed hours..Version: 1.3.1
✓ Needs KeepKey SupportI signed up with ShapeShift purely to use my KeepKey, and I’m surprised that the app isn’t designed to detect the device. I tested it with Apple’s lightening-to-USB adapter, and while KeepKey does boot up the ShapeShift app doesn’t recognise it. Any plans to unify your ecosystem?.Version: 2.10.0
✓ Eric VorheesIt is surprising that there are soooo… many negative reviews in this list, and what appears to be a fake ‘5 star’ review as most recent and ONLY positive review. Not installing this app..Version: 3.0.3
✓ Where is my bitcoin?I tried to hold off as long possible writing this review. Tried to give this app the benefit of the doubt but after 3 days with no reply from the support team they forced my hand. ShapeShift Provides currency exchange functions for Jaxx wallet. I tried to use the function to exchange my ethereum classic for bitcoin and after 2 failed transactions and one that disappeared my etc is gone and I have still to receive my bitcoin. Never received my etc back either and now I’m down 60 bucks. Reached out to the support team with all the transaction info and the wallet addresses and 3 days later I still haven’t heard back from them, no etc returned and no bitcoin deposited in my account..Version: 1.3.1
✓ Seemed to be great until I lost $4000Dishonest and unreliable! I made three transactions of increasing amounts, and it all worked well (except that the first transaction does not show up in the history, but that's a detail). The rate the app provides is not the best, it is about 3% below the market rate, but the app is simple to use and does not require login. The annoying thing is that the rate they use is actually yet lower than the one displayed when confirming the transaction, which is in contrast to their claims in the FAQ. Finally, I made my last conversion: I sent $4000 worth of Bitcoin, the app showed it received it a few seconds after, but when I opened the app later, the transaction disappeared. It did not show up in the history and the fonds did not arrive to my wallet. The worst experience I've ever had trading cryptocurrencies. Luckily, I took print screen of the addressees so that I was able to reassure myself that I did not use a wrong address. Update: The funds arrived 2h later. The transaction still does not show up in the list of transactions. The conversion rate they used was 3% lower than at the time I made the transaction..Version: 1.0.7
✓ Doesn’t workApp never loads, can’t get my money back.Version: 2.9.1
✓ APP IS A SCAMDo not get this app, i got scammed. I had put 10k into ENG and then it went up 370% which turned it into 48k and then when i logged back in all the funds were gone. They made 4 transfers all around 10k and they withdraw your money via an UNTRACEABLE gateway. This also happened to my friend, his 1.25 ETH got withdrawn as well! DO NOT INSTALL. WHEN THEY SEE YOUR ACCOUNT HAS BIG BALANCE ON IT, THEY WILL TAKE IT!.Version: 2.9.0
✓ Terrible...Transferred money into the account.. the app stated my money hadn’t went through which it did... not sure if I’m going to get my money back. Also does not let you contact via phone only email...Version: 2.9.0
✓ Took moneyNot much but I sent some to test if it was reliable. Never saw the money back.Version: 3.0.6
✓ AVOID! BEWARE OF VULTURES!!!!They’re Immediately trying to aggressively get u to sign up for a multitude of they're subscriptions!!! This app never even gave me an opportunity to become familiar with what they’re crypto-platform had to offer before scaring me off with continuous conditional ads to immediately subscribe to them! I graciously grant you 5 outta 5 stars for aggressive sales & marketing techniques... but 0 outta 5 on the human element...u have a lot to learn!!! Immediately, upon loading your app, they throw subscription ads in our face, to the point where we cannot even explore what you simply have to offer! I was overwhelmed with your ads and immediately exited out and removed the app from my iOS!!! I’m sure they’re are people out there that are okay with these kinda aggravatingly aggressive sales tactics...but please count me out! Thank you.Version: 2.12.0
✓ App improvemenYou here this frequently Nice website, BUT, very little you can do with the app, add XRP..Version: 1.3.1
✓ Great for non Web usersSad to say, but the mobile app has become less useful as the platform evolved. I personally owuld suggest the app for people who do not have their own wallet or want to get into the ecosystem of FOX 0x7a39c251eb6ab0008Ab7eb0D922f4e637Fec6753.Version: 3.0.3
✓ Still not working properlyI thought after downloading this app at least twice over 2 years. I have tried to create an account, round and round, I’ve had endless error messages trying to get a password excepted, then when it excepted it it gave me another error msg, I’ve given up. Looks nice but doesn’t work for me..Version: 2.3.0
✓ NightmareImpossible to sign up and riddled in bugs resulting in me just deleting the app.Version: 1.3.5
✓ Awful bugsI love Shapeshift but it’s unacceptable their app sucks so bad ...they need to work on every elements it crashes ALL THE TIME! 🤬😡🤬.Version: 2.11.0
✓ App not workingI have an iPhone 7 and the app does not work. Every time I try to verify my account the page just goes blank after I put in my name. I refreshed the app several times. It was also doing that when I first downloaded it..Version: 2.3.0
✓ SCAM!!Tried to convert some coins but transaction stuck at 'processing' status for days then a failed message. They still took my coins and they did not issue a refund. Raised tickets and contacted their support with no reply for over a week!!! Stay away from these scammers..Version: 1.3.1
✓ A bunch of moronsAbsolutely rubbish app. Their upgrade messed up my log in details and now I am unable to log in. Which I was prior to their upgrade. Reached to customer support and I dealt with the most useless bunch of idiots I ever dealt before. They allege that I need to remember my password to which I have never changed. Stay from morons like them..Version: 2.10.0
✓ Does anyone use this garbage app?How the hell does anyone use this app? Trying to simply create an account or log in is such a tedious affair. Connection issues, slow responses... and you’re not accepting gmail accounts then you should state it up front instead of having people input and wait for the damn app to connect go through a through recapcha only to get rejected. Seriously, students could have made a better app. This is friggin’ embarrassing. Do better..Version: 2.9.1
✓ No DogecoinScreenshot show dogecoin but apps dont support it.Version: 1.0.7
✓ Keeps restartingThe app keeps restarting when I try to login why ?.Version: 2.12.0
✓ 1984 At It’s Best !Yes Sir Reeee... 1984 is in full swing especially with ShapeShift’s Newspeak. “No KYC” which is the total opposite. Your IP must first will be recorded, so a VPN for the most part will not work. Wait for it because it gets so much better. Then an email verification. Then your first and last name, address, birthday. Ohhh this is kids stuff still. Then they want your drivers license front and back... wait for it. Then your voice print...wait for it then a video of your face and of course your visa/master card to boot. So for all you tin foil hatters out there hoping for “No KYC” then your going to have to develop it for the rest of the ones who value ‘true’ privacy. When you decide to make something of great value, I and others will be sure to tip you handsomely. Now go out there and do it! Respect!.Version: 2.9.0
✓ UnsupportedThis community couldn’t be more corrupt and bias. Moderators who take 2500$ monthly to “protect” the community have been called out numerous times for ebullying, moderation overreach, and suppressing users feedback on all available channels. My support tickets, that have no relationship to their moderation duties, closed because they just don’t like me. I’m currently down $300+ from hardware and community investments that I cannot use or access support for. Very disheartening from a “DAO” that pushes the message of fairness..Version: 3.0.3
✓ This is the worst app I have seenThis is the worst app I have seen. I had problems with it when I first downloaded it and gave up. I decided to use it again, hoping it will have improved but it’s got worse! Now it shows a different language, maybe Mandarin, on start up. So now I can’t use it at all. I contacted customer service and they were useless too. It’s beyond belief that a digital currency company that’s asking you to invest your money with them has a digital app that doesn’t work! Avoid!!!.Version: 2.13.0
✓ Won’t even open. Crashes constantly.Pants. There are far better exchanges, don’t even bother. It’s got so bad I can’t even open the app. It just opens for half a second then just closes again. Poor..Version: 2.13.0
✓ FraudPut money in and won’t let me back into my account. Do not get this app.Version: 2.9.1
✓ Verification FailedI have been having issues with this app for three days now. I have submitted numerous tickets with no confirmation email that my tickets have been received. No one has reached out and I am Stu k unable to move my crypto. I really wish that you would stop advertising that your customer support team is available 24/7 if you Aren’t going to actually assist your customers on the daily. I’m beyond frustrated and wish I could just pull all of my money out. This was a huge mistake. I would suggest using another app. I wish I had..Version: 2.9.0
✓ Shapeshift huh?I accidentally selected the wrong language on start and can’t change it now. tried deleting and reinstalling, same language. also it seems to want a login from me, I thought they were going decentralized? I only downloaded the app because the site worked even less..Version: 2.18.0
✓ Crypto coins not availableFound the website offers 50+ coins available on the site but on the mobile app, doesn’t offer complete coin option..Version: 2.8.0
✓ Fox disappearedI didn't have much in my shapeshift but I kept it all there for 3 years. I recently created my Fox and my domain name with Mercle. I even updated it a little yesterday. Today it is disappeared and it says I won this or that but nothing is working on it anymore.Version: 3.0.5
🙂 ShapeShift: Crypto Platform Positive Reviews
ShapeShift: Crypto Platform works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact ShapeShift: Crypto Platform.
⛔ ShapeShift: Crypto Platform Problems
