- 31.5LEGITIMACY SCORE
- 32.0SAFETY SCORE
- 4+CONTENT RATING
- FreePRICE
Night Owl X App Complaints & User Negative Comments 2024
Night Owl X app received 47 complaints, negative comments and reviews by users. Have you ever had a bad experience using Night Owl X? Can you share your negative thoughts about night owl x?
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Night Owl X for Negative User Reviews
✓ StressedTried to send a review and it wouldn’t let me....trying again. Guess it’s bc the review was so bad. Don’t download bc it’s no good! App worked for a few days then nothing. Chatted, called several times, emailed....no resolution. Tried deleting, reinstalling several times but it gives me messages saying account already exists...no kidding. I could go on and on. I’m so stressed that I told hubby to take the whole system back to the store and get another brand. We’ve only had it a week. I’m so stressed bc I needed the phone app when I’m away bc we have been robbed and I thought I could have this app for security while I’m away. Not gonna happen, I guess. It’s a waste. Worse app ever!!!! **Adding to my review....tech support has been unable to resolve my problem. I have talked to several techs, chatted with one, emailed (no response). I have deleted app, reinstalled...still get messages that acct already exists!! Try to reset password and don’t always get an email to reset for some reason. When I do, reset pw and still can’t log in. Acct already exists...I am so done with this app and Night Owl support. What a waste of $$....purpose for getting security system is defeated. It’s going back..Version: 1.8.0
✓ Horrible app updatedIt only works when it feels like it. Doesn’t tel me wen. Person is at the door or in the driveway. Doesn’t let me play anything back or view live . It just spins and nothing happens. What a waste of money on an expensive security system to not be able to to view what’s going on 3/4 of the time. For what i paid for the system and its own internet service so it could work Efficiently i could of purchased adt or ring door bell and related devices. No one seems to have a problem with the ring app. If i need to sit home and watch the computer monitor it’s pointless to have the system. If I’m home i don’t need to see what’s going on . I am here. Bunch of trash. Called in to try to resolve the problem and the customer service rep was disrespectful as well as inappropriate telling me to remain professional when i told him i wanted the supervisor then i was placed on hold for 20 minutes until they hung up on me. What a disgrace. I was told i should be happy the app is free. If it doesn’t work i would rather pay for an app that works. Apparently that was unprofessional of me and his comment if i should be happy the app was free is why i asked for the supervisor. I will be no longer using this hunk of crap once i can get an appointment with adt. As well as these ppl should be ashamed of how they treat their customers . Their system was well over $300 when i bought it. Plain disrespectful company..Version: 2.0.6
✓ Ok cameras - terrible, confusing appThis app is a confusing mess. There's a tutorial at the beginning, but it's confusing and the layout of the app makes no sense. When signing up, confirmation email goes to spam. The email contains your password, character for character, without ANY encryption, so if you use the same password for a lot of things, have fun changing them all. Once in the app, the main screen is okay and works well, even though it seems to be poorly coded. The tab bar is actually a navigation bar, which makes the app not work well while switching between tabs. The playback menu is very glitchy and crashes more times than not. When playing a recorded video, you can't skip to where there's motion in the video, let alone scrub through the video at all. Ultimately, this app is pointless, and really needs to be updated. 👎 Edit: The app no longer lets me view my cameras at all. One star..Version: 1.8.0
✓ App not working.This app has been down since early Saturday morning. I just had my new cameras installed on Friday. They say they are working on it. Cameras are useless without it. The customer should be given updates on progress. This is discouraging..Version: 2.0.6
✓ Terrible app. UPDATE PLEASEThe app hasn’t been working since I updated to iOS13. And the bugs from my LAST review have yet to change. PLEASE ACTUALLY WORK ON AND FIX THE ERRORS THAT THIS APP HAS INSTEAD OF COMMENTING THAT TECHNICIANS ARE WORKING ON IT WHEN NOTHING HAS CHANGED! I just installed my Night owl x cameras and they work fine. Just having problems bringing my playback videos up from when their’s motion. I have 500+ videos saved but I have to keep refreshing the list in order for me to see the most recent video. Also, The clock records an hour ahead on my app but has the correct time on monitor. I received notifications about Motion and when I click on it, it doesn’t bring me to the video showing that their was motion happening. I also adjusted my sensitivity and marked the areas that I don’t want to record motion but it still seems to catch motion. Also, when I click on some of my playback videos it’s just a black screen and a messages pops up saying “the video is finished playing” when nothing played it “connection timed out, try again later.” I hope a possible update may help these problems get solved. The cameras are great just needs a lot of work on the app. Please get back with me..Version: 2.0.3
✓ Great quality small issuesFirst of all, I went to the website and there was no place for me to leave my feedback to help improve your product, that was disappointing. We just got these cameras for a great deal on Black Friday, installation was easy, camera quality is amazing, and it is very easy to view on several devices. Cons: the dumbest things set off the “motion sensor” like shadows from birds flying, spider webs, little bugs, and wind blowing small corners of plants. Yet, when the internet guy came to my house his huge van pulling into my driveway didn’t alert a “motion” and it barely sensed him walking up to my door. I will have to record continuously unfortunately. Also, while viewing the play back, you guys REALLY need fast forward/rewind buttons on the app! Please! Especially since I’m going to have to continuously record. Also, not sure how to delete unwanted false motion sensed videos. Thank you!.Version: 1.8.0
✓ Good cameras, horrible app please fixUPDATE: Doesn’t appear to really work with iOS 13. Cameras take forever to load, if they even load at all. Streaming the cameras live only updates every 10 seconds (locally and remotely) which is pretty much useless. Playback works less than half the time, I usually get a blank image and the app then says “the video has finished playing.” I had a Swann system at my previous house and the app wasn’t great but it was far better than this, considering returning this and going back to Swann, especially since based on other reviews, they aren’t really interested in fixing these problems, they just say that they will forward your message on and nothing is actually done about it. With the amount of other options that are out there I would think that they would want to fix these issues. I would currently not recommend this system to someone and would advise them to spend their money elsewhere..Version: 2.0.3
✓ APP doesn’t work away from homeI have been trying to use the app all day. I finally got it to sort of work on wifi. 1) I walked out of my house went on cellular and lost the feed. Walked around the block to see if it would work and still nothing. Got home restarted the system and got the feed back. It is pointless to have to be on the same connection. I need to be able to see what is going on when I am not at home! 2) Only my “wired” cameras are showing on the app. I have tried everything restarting reinstalling etc. Again it shouldn’t be this hard, and after reading the previous reviews I would have figured you would have fixed these issues over the last two years. :(.Version: 2.0.6
✓ Trash appThe app worked fine for live viewing. All of a sudden, i checked the app to look at the cameras and it logged me out. I’ve been trying to log in with the same log in information I’ve been using for years and it says “account not found” “make sure you have connection to the internet.” Tried resetting the password and put in my email but apparently it doesn’t exist. I could never check previous recordings on app, only on the monitor where the dev is set up. Trash. Trash system. It’s so frustrating! From one moment of working fine to another where it logged me out and can’t log back into the app no matter what I do! I keep getting the same messages! Go with a different product, I don’t recommend night owl..Version: 2.0.6
✓ Disconnects device. Constantly. 😣I want to love this app, but every time I close the screen (not even the whole app), my device disconnects and I only see black screens in the live view. I have to delete/remove device then reconnect Every Time. Customer service just walks me through deleting and re-adding the device to “fix” the problem. This defeats the purpose of the app if I have to reinstall the device/cameras every time I want to see where motion is detected - live or recorded. And the notifications are glitchy. I get them when the toggle is “off” and don’t get them when I want them. And I get notifications that motion is detected, but my device won’t connect to show me the view. 😣 We Love the main tv live view and recordings. Only thing reliable about the app, however, is it’s unreliability. 😔 i hope it’s updated and fixed soon!.Version: 1.8.0
✓ App needs an update!I have 8 outdoor cameras set up around my car dealership along with a couple Nest cameras indoors(which I love). When I open the app, there is always at least one cam that shows a black screen and sometimes all of them have a black screen. Cameras are pretty well made and the quality of picture is just ok. Would recommend if you’re on a budget and security isn't a big priority for you. Best part in my opinion is that there is no monthly fee but if you dont mind 15 bucks a month, I would recommend purchasing Nest cameras instead(better app, overall quality and picture). ~*UPDATE* August 29th, 2018~ App has gotten worse and out of my eight cameras, one of them just stopped working completely about a week ago. Just says “NO SIGNAL” all the time. Also same issues as before with black screens for extended periods of time. Very disappointed in this purchase, wouldn’t recommend this brand to anyone..Version: 1.8.0
✓ Painfully bad appLive view works fine, but trying to playback videos is excruciating. Find the date you want, then pick the camera you want and it will show you every video it shot that day. If it is set to motion, you will have a couple hundred videos. The app will only show 10, you have to drag down, then it shows 20, with the newest at the bottom, scroll back up and drag down again to get ten more, then scroll down to the bottom to see how far back it went, so it will take several minutes to get to noon. Why can’t we just search a time to start at? Then if you want to download it and you have a full WiFi signal, it will start downloading. The app will either shut off before it’s done, or it will go to 99.0 and stop, never actually downloading anything. Completely useless!.Version: 2.0.6
✓ Buyer BewareUPDATE: So I just opened the app today to check on some motion that my Ring doorbell camera alerted me to, and my device doesn't even show up, I can’t see any of my cameras and its like I just installed the app for the first time. Completely disappointed with this app. ————— I really wish I had done more research before buying this system. An 8 camera system that seems to work only when its wants to, a power supply that was dead out of the box, and I had to jump through hoops to prove their device was faulty - but a look at the reviews on their own website shows defective products isn't just an occasional problem. And lastly its an app that takes FOREVER to open on an iPhone 8, and when it does finally open theres only a 50/50 chance that the cameras will actually show anything but a black screen. Worthless equipment, worthless software with customer service to match. I can't wait to replace the system as soon as I can..Version: 1.8.0
✓ Missing videosRight now i can see a real owl sitting in front of my camera. He’s come and gone many times over the last couple of days. But for some reason the app won’t show me every video. This morning he dragged a rat in to the nest box. I started to watch the video. I then got interrupted and had to close the app. When I went back 5 minutes later the video was gone from the app. I couldn’t find it. It took me 20 minutes of refreshing and turning my phone on and off to get that particular video to show up back in the record list. This needs to be fixed. Also as of right now i have deleted the app and I am trying to reinstal it but night owl won’t send me the required email i need to continue with the install. Completely frustrated and disappointed right now..Version: 2.0.6
✓ Worst update everThe settings to view default camera doesn’t not work. When I open the app I only see one camera then have to switch manually to see more cameras views. No matter how many times I save the setting everything I open on see one camera. Who ever made this update and approved it needs to be fired. I see hundreds of bad reviews of the update yet nothing has been fixed. Also says can’t view someone else is in playback. I’am the only one who has access to my camera. Also I can’t even take one of the cameras of notification anymore. App takes a long time to load, some playback view only does the 15 don’t refresh. I’ve contacted Tech support and their response it’s your internet or WiFi, it’s a bunch of bull the system is thing hooked up too the WiFi, it’s this update. Also asked how can someone be in playback and if they can tell me if there is another person logged in they said no but there is a max of 3 devices that can be logged in. My phone is the only log on. Such crap tech service and security system. Going to have to buy a different brand camera system as this flaw is a security risk not to be able to see all cameras at default sign in and someone else in playback. I’ve contacted.Version: 2.0.3
✓ UpdateSo you just said you update this and try to make it better but it still crashes all the time and I haven’t seen many updates in the past 2 years I’ve had it. Every other app on my phone updates atleast once a month. I don’t think you guys care to make the app better or fix problems with it. Mind you I paid $500 bucks for it and got a system worth to me $50 bucks. Feel like I could of went with anyone else for half the cost and had a better system. It’s now 2020. This app is so out of date for user use. Why don’t we have a scroll bar to skip around a play back for a video? I try and show a cop play back of what someone did and we have to sit there for 10 mins and watch the whole clip and wait to see what happened. Look up neat or anyone else and see what they did for there app cause it’s 100 times better. I’m now to the point of trashing this system for a nest system because of the many different things you can do threw there app even zooming in on videos. Quit being lazy guys and fix simple features that should of came out when the system came out. You would think you would want to fix your 1 star for the app?.Version: 2.0.6
✓ Crashes all the timeI returned my night owl $499 valued system just because its poor mobile application. NOT Worth buying. 1. App crashes often. 2. Takes too much time to load video, if you complaint this then they will tell you that check internet speed, i have comcast 200mbps plan at store and at home but still app need 5 to 10 seconds to load. 3. once loaded, default quality is SD and once you switch to HD, you can see blur on entire screen. 4. If you are playing older recorded videos, you CAN NOT zoom it or you CAN NOT Fast Forward or Rewind it. 5. There are two steps you have to do if you want to download any older recordings. First you have to click on Download but it will not download in your device, it will just copy it to your account album. To download it you have to go to Saved Album on app and then click again to save . If you were able to reach this far without cradhing then also video will not be able to download because on save to device process , app will crash for sure. 6. Once you watch live video at full screen , if you CAN NOT switch to second camera just by swipe right or left, you have to go back and then select second camera..Version: 1.8.1
✓ Was nice at firstWe have had our cameras for 4 years now and the first 2 years were great. Then things started going downhill. First they wouldn’t alert us to anything no matter the settings, fixed that. Then the views would take forever to show on the app, fixed that. NOW we can’t watch playback on the app past 9:45 am on any given day. If we want to watch playback for after that time we have to go out and log into the main and find what we want. Very irritating since this is just a recent issue (when I say recent I mean the past full 2 years). We are looking to trash these and go with a ring or something more reliable. Yes we are on the same wifi as the modem/router. Yes we were able to view playback 24/7 from the app in the first 2 years and YES we restarted, logged out, logged in and deleted and reinstalled the app..Version: 2.0.6
✓ Horrible play backWe have multiple stores that have night owl cameras. So, this app was a way for us to be able to do playback for when we cannot go to a location that’s several hours away to watch video. I’ve tried several times to watch playback on a video. It will allow me to see the “preview” but when I click on the video it only shows a black screen. And when I need to talk to a customer service representative I need to be near the device. On a separate occasion I stayed on the phone with customer service for over 2 hours one day trying to fix where it was only pulling up two weeks worth of video but at the location it was showing at least 4 weeks. It wasn’t fixed that day but it’s corrected it self since then. Now, It will not do playback. And this has been going on for at least 3 weeks and hasn’t corrected itself. It’s just very frustrating..Version: 2.0.6
✓ App doesn’t work after initial connectionThis app does not work after after its initial setup. Once I close the app and reopen at a later time it will only say “connecting” but never actually does. I will get motion detection notifications but entering the app directly from the notification on my lock screen will bring me to the proper camera but never has any actual video feed. I’ve tried to restart both my phone and the monitoring system multiple times. I’ve also tried it on multiple apple devices (iPad and two iPhones different generations) all have the same useless result. I would not recommend this system simply because I cannot watch my system remotely. This remote viewing was a big part of the purchase selection. I have the same result using the HD version of this app also..Version: 2.0.6
✓ Buy literally anything else!This app has never worked correctly since I purchased the system in 2019. Every iOS update, the cameras wouldn’t work. Every other time I open the app one of my four cameras is “offline”. The playback features is horrible. You have to download a one hour video clip to your phone to be able to watch what is going on because the motion detection doesn’t pick things up more than 10 feet away. I had high hopes. I wanted this system to work so badly! I have purchased cheap dirty Santa gift security cameras for friends that work better than this $500 system! I’m more disappointed than anything else that they don’t even try to make it right with their customers. Fix your app, fix your user interface, and fix your customer service and I will rate this more stars. But until then, I can’t go higher than one star..Version: 2.0.6
✓ No stars, Terrible AppI’ve had the cameras less than a week. I bought them because I was going out of state and left my oldest child home alone (15 as it was a quick travel) felt the need to have my child & home protected. First 2 days app worked fine. Suddenly I’m getting motion notifications I get in the app to see what’s going on and I’m unable to view anything. I go to my setting to check on devices and it says no devices saved, but while doing this I keep getting notifications. I get back to the cameras still unable to view anything wait a few minutes, get out the app, get back in and still nothing. Later that day I noticed I’m getting no notifications it went on for the next 2 days. As I’m pulling up my front yard I start receiving notifications. THIS APP US WORTHLESS, I DON’T RECOMMEND TO ANYONE! Instead of bringing peace it brought lots of frustration as we do rely on the system to be our eyes and ears while where out & about..Version: 2.0.6
✓ Minor issues to fixPicture quality is great easy install. I purchased thinking it would do the same as a neighbors system does which as of the moment it does not sends me push notifications quite often but can not review or see what set it off when I click on it it takes me to live feed which by that time no one or nothing is showing when my neighbors has a motion detection it snaps a picture for him to view I was hoping this system would do the same. In order to get a snap shot you would have to be viewing the cameras and snap it yourself if you guys could make this happen would be great if not I’ll just have to switch to the same brand as the neighbors.Version: 2.0.3
✓ Product is perfect APP is notI bought and installed the product myself. The product is 100% worth it and works great when setup properly. The reason for the 1 star is because the app crashes a lot, when the app is opened to view cameras it will show the amount of squares representing how many cameras You have and will show you the actual image/video of what’s going on in those squares but very often when I open the app it will show the squares but no image/video at all even when I press a specific camera. Usually takes few hours for it too clear then I reopen app and it works great until it happens again few days later....I KNOW the app is the problem because when I go to view all the squares on my 4K tv everything is operating perfectly! I own all nightowl security system even night owl doorbell and I am very glad I have night owl protecting my home *PLEASE UPDATE THE APP* could use a lot of new features!.Version: 2.0.6
✓ Good but BADThe hardware you buy works like a charm, doesn’t disconnect stays on 24:7 if you have it set up that way and even had options to switch it from HD or SD. The only problem is this awful app. Tapping on some of the settings sometimes works sometimes doesn’t and you have to keep tapping it to get to a certain setting until it finally registers. Another is the connection to the camera itself, at first it worked flawlessly and I was able to connect from my work, on the road or even at the store but all of a sudden it stopped streaming and started showing a black screen. After several googling I discovered that many others have had this problem and the DEVs are well aware but refuse to take things into their own hands and blame the users end. I wouldn’t waste your time and money on this security that in out works 1/4th if the time.Version: 2.0.6
✓ This app needs A LOT of work(FYI I have over a decade of experience in installing and using cameras for work) I had an amcrest which we loved but it wasn’t HD. Saw the night owl at Costco and it was on sale for Christmas. Decided to “upgrade”..... after a month of having it I didn’t mess around with it too much thinking everything was good. Come to find out we had a package stolen. Looked on the cams and researching video is the most complicated thing I’ve ever seen, especially through the app. The app save snips of motion, and when you're playing the snip, you have to watch it in full. You cannot rewind or stop it. Saving video to your phone isn’t working at all (I know my way around a phone). The app is a bust. The only thing it’s really good for is watching live.... Great video quality but that’s it. Update the app and you have a good product. LISTEN TO YOUR CONSUMERS!!! If you want to stay competitive because I’m about to sell my NightOwl......Version: 2.0.3
✓ Hasn’t worked for about a weekWe have 3 of these systems at our daycare centers to ensure the kids safety. The app now only works for all 3 of them when on the local wi-fi. The centers are in different cities and have different internet providers. Clearly, it is a Night Owl Issue. I tried to contact technical service to be 26th in line an after 30 minutes, I was still 20th. At this rate, I would have been waiting over another 1.5-2 hours. I have rebooted all 3 system, removed and relogged in on my phone, her phone, 2 iPads, and the CMS program on 2 laptops. It waits for awhile saying connecting and then offline for all 3 systems. We also rebooted all 3 DVR’s. Night Owl is putting people at risk. We get these camera’s for safety. We got ours for the safety of children. It also monitors who is at the door during this pandemic to reduce interaction between people. This has been going on for close to a week. If it is not one thing it seems to be another. No monthly fee is nice, but people’s health and safety is more important to us. It seems like that is not important to Night Owl. This is not a glitch. A glitch does not linger this long. Glitches and excuses seem to be a continual problem with Night Owl. Solutions and getting their device to work as advertise is also a problem. Excuses and apologizes seem to be their specialty..Version: 2.0.6
✓ Doesn’t workThe mobile app SUCKS !.Version: 2.0.6
✓ Needs to be betterIt’s a decent app, it definitely should be a lot better since we are using these cameras to monitor and protect our home. My playbacks worked for about 5 days and and all the sudden I can’t download or watch any playback just stays on a black screen, that’s pretty irritating because I can’t see what my animals are doing while I’m away at work. I haven’t updated to iOS 13 because I know this app has issues with it, but even in iOS 12.4 I’m still having these issues. My audio also isn’t working at all, I’ve reset the cameras allowed microphone access to my night owl app and still I can’t use my two way audio. I’ve tried to watch playbacks and use my mic off my windows 10 laptop also, still nothing. I like my cameras, but there are a couple important things that needs to be fixed asap..Version: 2.0.6
✓ PLEASE UPDATE THIS APP! It’s broken!!Like so many other reviews mention - THIS APP IS BROKEN. The developers have not updated in a year or more. All my other apps update weekly or monthly. It is obvious this product - which is still sold on shelves advertising a certain level of service - cannot fulfill what they sold us. I feel ripped off. So many people are telling you that live feed does not work in the app. IT DOES NOT WORK. I get an alert and click on it and notihing happens. It doesn’t matter if I am on the same wifi as the hard drive, or if I have full bars cellular service. It used to work and now does not work. I can go back and watch motion recordings but not view live. It’s almost worthless. Please I’m begging you to have a developer figure out the problem and solve it for the people who you promised a service to. Need testers? Reach out to these people in your one star reviews. BUYERS BEWARE.Version: 2.0.6
✓ Poor overall quality in an appI am very frustrated with this app and the camera system as a whole. At first this setup (Cameras and app) would communicate with no problems. I have had this setup for just over 6 months and am currently having constant problems. The app will shut off on its own at random and the play ack feature is not working anymore. As soon as I attempt to view a previous video, the app closes. I can’t access my setup when I am away from home as the app tells me that my system is not connected or again the app will close. I am using and iPhone 11 Pro with 256 gigs and unlimited data on T-Mobile. My home portion of the setup is connected to Spectrum with 200 gig service via a hardwire connection. Makes no sense to me why I have to be on my own wifi to use the app and actually see the cameras. May just resort to selling this system on ebay as a used item and buy me a better camera system with a more reliable app to view them..Version: 2.0.6
✓ Things Missing From AppWhile on the whole this app works well and allows me to monitor my home pretty well there is one major setback for me. When reviewing recordings this app does not offer any other playback controls except for play and pause. When running playback we should be able to fast forward or rewind just like when using the system. There are times that something has been fishy and when I have videos at 15 minute intervals I don’t always have the time to watch the whole video to try and see what’s going on. Adding the ability to FFWD WITHOUT having to download the video would be amazing. Also with downloading videos, which I’ve done a couple times, I’m not able to download the whole video. Only the first 3-4minutes of the video actually download. This needs to be fixed as well..Version: 2.0.6
✓ Horrible customer serviceI’ve been having trouble with my app not connecting with my cameras for almost three weeks. I’ve called customer service numerous times during those three weeks. I’ve talked to different people and there are two men that are just rude as everything. Talk to me like I’m dumb. Very unprofessional!!!! I finally got a nice lady and she tried to help but she had to escalate my problem to a “level 2” support person. Well level 2 was to call in 48 hours. They did but not when I had help here to do what needed done. So I asked them to call back at that evening when my spouse is here. It’s been 5 days now. I’ve called back twice. Both times they were rude. And still nothing. Idk what’s going on but they had worked just fine till a few weeks ago. We’ve had these cameras for about 3-4 years. Please fix whatever the problem is. Pleased work on professionalism in your employees..Version: 2.0.6
✓ Great cameras, disappointing APP!Had I know the phone app would be terrible I wouldn’t of purchased the cameras. You can’t do half the things on the app that we can do on the actual monitor. For example, it’ll be nice to continuously monitor WHILE ALSO recording any movements. It’s even more frustrating when I get alerts of movement but takes such a long time for the cameras to load and I can’t playback unless I download the whole video, so it becomes pointless. I’ve tried to download the videos on the app while connected to WiFi and it’s impossible. One time I let it sit there for 15 minutes and not 1% would download. The default setting for the cameras also is busted. I would like to see all 4 of my cameras when I open the app, but instead it always goes back to the first one. What is the point of the cameras if I can’t monitor or playback videos on the app? That’s the whole point of a security cameras, to monitor in real time. Not have to drain my battery and data just to playback some video. I’ve had the system for 2 weeks and I’m ready to return it to switch to another with a better friendlier app..Version: 2.0.3
✓ AudioI can hear sound but can’t send audio. I could before.Version: 2.0.3
✓ Disappointed and worried 😳I am very concerned with my privacy it seems to me that these people are monitoring the cameras of the clients and taking personal information such as images etc, many times it happens to me like now May 12, 2020 I have been unable to connect to the server for 2 days and this application crap has downloaded it more than 10 times and nothing yet. To top it off, call technical support and after trying several steps, the girl who answered me said that they are working on the application, "ok" but because she did not tell me before 🤔 that is suspicious and I'm going through a job that nobody imagines for that these people come to be inventing with customers. 👀 If tomorrow I do not have the cameras working correctly on my mobile, I will look for a lawyer to see what can be done about it, and if tomorrow everything is fine, I will erase all this. think about it !!!!!.Version: 2.0.6
✓ New update please.Amazing, just need update.Version: 2.0.3
✓ Seriously… WORST app everAdd one more that hasn’t worked since Saturday middle of the night. You’d think they’d have it fixed by now… but this is the company that has known about all the things wrong with their app, and is too lazy to ever fix them. Our business is in a location with nonstop problem activity and need a camera system that works! They had a TRUE “hd” app for the iPad… after an update over a year ago it was gone and it was switched out with the garbage of an app for the iPhone. The old iPad app would switch to hd view the second you tried. This iPhone one only switches to hd when it wants to. I once spent like 5 minutes trying to get it to switch to hd. And when it finally does go to hd, it’s just a big mess of pixels with movement on the screen. This last Saturday when it went down was the last straw. Gave them until yesterday (Monday August 16th) to fix it, then I was going to go get a new system. I did and I am SO happy to say I will not have to deal with this blood pressure rising app anymore. Save your fake automated apology response. If you really cared, you would have fixed all this crap that everyone has given you one stars for..Version: 2.0.6
✓ This App needs to be resolved ASAP!!!!!!!!To developer!! Please Stop apologizing and fix it already!!!! HORRIBLE APP!!!!!!! This very frustrating when you depend on this especially when you’re out of town or just away for something... this is unacceptable you guys as a developer haven't had an app update for almost a year! Same crap over an over!!!! What’s going on with this app? it seems to be Black screen on the app please fix this ASAP! It works one day the next days it’s all black screen I don’t understand? my Wi-Fi is connected full reception????? The app opens up to the cameras so when I click on the individual channel it’s all black/blank screen please fix the app!!!!!!!ASAP!!! WILL NEVER PURCHASE THIS CAMERA SYSTEM AGAIN! I DO NOT RECOMMEND NIGHT OWL CAMERA SYSTEM TO ANY FEATURE BUYER!!!!!!!!!!!!!!!!!!!!.Version: 2.0.6
✓ Waste of time and moneyThe app gets a one star only because I can’t give a 0. It’s a 50/50 chance that the cameras even load to see them, most of the time they don’t load of only one or 2 load. A lot of the time it logs out and I can’t even log back in because “check your network”. I would have been better off with dummy cameras because these ones are almost constantly recording and sending notifications. So much so that I had to turn the notifications off, probably 10 notifications a minute. Even with the sensitivity turned all the way down, no difference. I wish I would have spent more money and for better quality. I would return these to Costco but my husband spent an entire day installing them all and it would be a waste to tear it all out and start over. Trust these bad reviews..Version: 2.0.3
✓ Night OwlI love the system as the cameras are of great quality, pretty easy to install, and manage through settings. However, the application is rough. I have a new iPhone and the app works for short period of time and then it won’t connect for long periods of time. When I say long periods of time I’m referring to 3-5 weeks. I’ve had the cameras for over a year. You really need to invest in developers to enhance your user experience. Also, add on cameras are too expensive. You should also consider offering a flood light camera to your repertoire and a corner bracket to install two cameras facing two different directions. I would also recommend a push to talk feature and a siren or alert option. It would be a great deterrent for emergency situations. I love the quality of your cameras, but you should really consider consumer suggestions. I think your company could win the market if you had a quality app and other less expensive add on products. My neighbors have Swann and Loren cameras and they are ok, but not as good as my Night Owl 8.0 4K system..Version: 2.0.6
✓ Can’t view any recordingsI think this app could use an update of some sort, I can only view my recorded videos half the time if that. It doesn’t record any motion from any of the cameras half the time. I wish the app for these cameras still worked like it did a few years ago..Version: 2.0.6
✓ One days next day it doesn’tUpdate number who knows. Had cameras about 2 years now? If I had known how bad this app would be I would not have purchased the cameras. It’s not a internet issue because that works fine on all other items. Sitting at work and can’t check cameras at home. Guess it’s time to return these and spend more money on another system. They don’t fix anything just same responses. Update: guess what! App is out again. Gone on vacation and I can’t view my cameras. You get used to them and then on vacation you can’t check on your house. This app stinks. Seriously need to figure out new camera system and return this one. Did the update for the iPhone and now the app doesn’t work. One day the app works then it doesn’t. Now it says the network is down. Then I have to sign in again. Then it can’t find cameras. I wish the app worked better. Thankfully I bought them at Costco easy return and find better cameras with a working app. Over the last 3weeks it’s worked maybe 7 times..Version: 2.0.6
✓ FrustratingI would like to view the app in 1 column (2 cameras at a time, landscape). Why won't it save my selection? Under the option pull down I go to views and make my selection. There is no save button only Done. If I click done it will show the proper view... however if I navigate anywhere else on my phone and come back to the app I have to go through the whole process again. I would love for the app to auto save my settings so it is the same view next time I open the app. Edit: this app is basically useless on my phone... I can't get any of my cameras to load. I get a motion detection notification so I click over to the app to see what's going on. I usually wait a few minutes to see video... and nothing. So I spend a couple more minutes checking and readjusting all my setting (cause the app won't save any setting). Then after 5-10 minutes of screwing around with the app I give up. Whoever was breaking in would already be gone by now anyway... pretty frustrating. Edit: I feel like this app just stopped working... I can no longer even get a live video to load. ZERO STARS Edit: I'm getting motion detection notifications as I'm writing this and I cannot get a video to load... causes more frustration than relief. Worthless app.Version: 1.8.0
✓ Can’t connect unless I’m on WiFi.Maybe somebody can help me, as soon as I leave range of my WiFi and go on to LTE 4g, my camera screens are just black and won’t show an image ; but when on WiFi it works great. Can’t figure it out..Version: 2.0.3
✓ They have 4 apps and none workHad it before and barely worked then. Recently needed the actual footage on my phone and when I logged on it was showing black screens. Disconnected and tried to re connect to system and it won’t reconnect. Help section is literally a blank page. What good is a camera if you can’t get the footage when you need it? Also don’t download any of the OTHER 3 apps because they don’t work either. It’s a joke security system that you can’t access. Might as well sell dummy cameras and cardboard box. Yes, of course I’m hardwired to router. This hasn’t worked right since the first day it was hooked up. Spent hours on phones with people and just told to download different apps. This is really simple……one app, see my cameras love and sent a notification when movement occurs. You know…..everything the device advertises and is the reason I bought it..Version: 2.0.6
✓ Night owl XThis security system is very frustrating. It was extremely expensive. I have eight cameras in my house and surrounding areas of course. It works fine in the house. The display on the screen is fantastic. There’s absolutely no audio even though it says there is audio. that’s problem one. Two is the app on the phone freezes every time! You bring it up and you can see it and then it freezes and you gotta go to a different screen and then go back and then you can see it and it freezes every single time every single day no matter what. I do not recommend this to anyone to be completely honest when you’re home and you want to see what’s going on on the monitor it’s great but if you need to look at the cameras when you are not home, these extremely disappointing to have to go back-and-forth between cameras. I would never buy this again..Version: 2.0.6
🙂 Night Owl X Positive Reviews
Night Owl X works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Night Owl X.
⛔ Night Owl X Problems
