- 26.0LEGITIMACY SCORE
- 30.5SAFETY SCORE
- 4+CONTENT RATING
- FreePRICE
Night Owl HD App Complaints & User Negative Comments 2024
Night Owl HD app received 85 complaints, negative comments and reviews by users. Have you ever had a bad experience using Night Owl HD? Can you share your negative thoughts about night owl hd?
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Night Owl HD for Negative User Reviews
✓ Notification function not workingI’ve restarted the device and redone loaded the app but the notification function in the app no longer works..Version: 4.0
✓ Horrible - looking for an alternative app!Where to start! The app is horrible, connection almost never works. Called support to confirm ports are correct and was told my network connection is "horrible" 75mbs down and 20mbs upload. Ya okay my network is horrible. What's horrible is the app crashes constantly, hardly loads all 12 of my camera, even loading one camera the app doesn't load the view. Configuring the DDNS was a separate issue alone. Support never acknowledged the issue was on there end until 4 calls later and hours of wasted time. Get some better developers update the app to be compatible with the latest iOS..Version: 3.0
✓ Bad updateSince this update my live view is not working :(.Version: 4.0
✓ Can't connectI'm a little disappointed with this app. The reason I purchased the security system was to be able to view my cameras remotely. The app worked fine for a while but has always had issues connecting and now does not connect at all. The developers really need to support their app.Version: 3.0
✓ Doesn't work anymoreTitle says it all. This worked fine when I first set up, although I always had to close/reopen app and reselect device whenever reopening. Now it is just trying to connect.....but it never does. UPDATE PLEASE!!!!!!!!!!.Version: 3.0
✓ New update doesnt workLatest update worked for 1 day. Now devices (hard drives) wont connect to app to view cameras.Version: 3.0
✓ TerribleI have had my system for a few years now and at the beginning everything was working great. I could always check in on the app. Over the last 2 years it rarely (once every few months) works. It either saying connecting or disconnected. I’ve tried unplugging and rebooting the system, changing internet cables and even upgraded our internet to see if that was the problem. I have tried everything and it just won’t stay on. Last time I unplugged the unit, waited, plugged it back in and it worked, for a few days and now again it won’t work at all. As previous people have said we have spent a lot of money and time setting this system up and forever trying to get it to work. Once the weather is nice I am ripping the entire system out and replacing it with another brand. I will NEVER use or recommend this system/brand to anyone. In fact I will happily tell anyone who is considering purchasing a security system to not even look at this brand. I am not one to write bad reviews but this has been an absolute nightmare for 2 years. If it wasn’t such a hassle to install a new system, I would have changed it 2 years ago. It’s pretty bad when you look up things online to help with the problem and it’s just one bad review after another. Just terrible..Version: 4.0
✓ Very bad appPlease make an update and do something because your app have clearly a lot of bugs in it..Version: 3.0
✓ Fix ur appWork sometimes on line fix ur crap this is BS.Version: 4.0
✓ Disconnect over and over aginAll it does is DISCONNECT DISCONNECT DISCONNECT. GET THIS FIXED..Version: 4.0
✓ Camera live viewThe camera love view after the most recent update is pretty much unusable. I used to be able to swipe back and fourth between the blank camera views and it would pop up. This no longer is the case. It won’t ever load unless you click on ‘device’ and then wait for the device to become available. Once it does you select it and then it connects but it defaults back the 6 camera view not the 4 camera view I had it on. From there the app works ok until you close it. Once you close it this song and dance starts all over. This recent update is horrible!!! Fix it!.Version: 4.0
✓ Bring night owl to Apple TVSoftware connected and works well on iPhone and iPad please compile a version for Apple TV :).Version: 3.0
✓ Needs some workThis app needs some work. Connections are flakey at best, and when a disconnect occurs, you often need to close down the app and restart. If the connections were more reliable, this app might be a 3.5-4. Please provide some updates since we don't really have any alternatives for our cameras..Version: 3.0
✓ Night Owl HD needs to update ASAPWith the introduction of iOS13 my app is sluggish if it works at all. My husband and I both have the app but he hasn’t updated to the new iOS. And his phone can monitor all cameras perfectly as I could before the Apple update. You need to support all phone services. Yearly update comment I see tells me you’re not monitoring your product enough to support all WiFi changes for all devices dependent upon your security systems. Please put through a change to be able to view all camera aspects seamlessly as it was prior to last week’s Apple upgrade...PLEASE. My security depends on NightOwl being proactive!.Version: 4.0
✓ App is not effective!I think the system is great but the app is not and without the app being efficient then the system is of no use! First of all it is ridiculous that I have to constantly re-select the cameras I want to see for my live view....perhaps there should be a save button to save the cameras you’ve selected and edit button to change them around...or it should just save automatically. Next when I get an alert on my phone 99% of the time when I go to check I can’t see the video, it’s just loading even when I’m connected to WiFi so I know it’s not an issue of me not having service on my phone. If these issues were fixed this app would receive a 5 star rating from me....please update the app to fix these issues!.Version: 4.0
✓ Stop loading images after awhile!!!The app worked okay at first. There was no major issue to complain except the app could be slow sometimes. It is pretty slow if I’m not in the signal range. But isn’t that the whole point of this app? To see what’s going on around your house when you’re somewhere else. Yet worse, now that whenever I try to open the app, it doesn’t even load the screens. I have to wait, turn off the app, then turn it back on, and pray for it to work properly if I’m lucky or the screens just stay black. This is so disappointing!!! Please fix the app! What is the point of setting up a camera system if I can’t even see what’s going on?.Version: 4.0
✓ Good at startWhen we first got the product it worked as it was supposed to and was great peace of mind was there. Since one of their updates nothing as far as the remote view has work. Like many other people we just want to have the security of checking in and seeing without having to walk around the property. Work well other than remote viewing those the two, but main reason for getting was the ability of remote viewing. After working to the service reps found out the updated there software now the monitor won't even work. Don't buy.Version: 3.0
✓ Push notificationsGenerally the app works well but the push notifications have not worked in weeks. Tech support says they are working on a fix but may not see it for a while....Version: 4.0
✓ Can still see cameras but not notificationsThis system was a god send last summer when I was away. The area I live has bad internet but I could receive notifications when I was in Thailand to stop a break. I’m setting it up for this holiday and when I turn push notifications on and walk past all the cameras, nothing gets sent to my phone?! 😥.Version: 4.0
✓ Push notificationsThis app is disappointing. Push notifications don't work. That is kind of the point of getting the cameras in the first place..Version: 2.3
✓ Worst security camera appI normally never leave reviews for anything, but this app just pushed me. The cameras themselves are great but this app makes me want to get a whole new security system. Every time I go into the app, it needs to reconnect and takes about 30 seconds before i can click my system and view my cameras. Then when I’m finally viewing my cameras, I have to keep changing it to 4 channel view since default is 8 channels. THEN after that I have to manually put each camera view in HD mode. This is the stupidest thing. I have to do this EVERY TIME I leave the app and go back into it. I seen the other reviews for this and for months the company replies saying they are on the issues. Yea I doubt it... FIX YOUR APP!!!.Version: 4.0
✓ No connectivityWas working great, now I have no connection to my HDD and remote/live play don't work..Version: 3.0
✓ Needs a UI updateThe UI is outdated looks like an app for iOS 4. Really needs to be rewritten from scratch.Version: 4.0
✓ Live viewWas working great but live view is not working at all since last update..Version: 4.0
✓ Rarely worksUtter garbage. Works maybe 20% of the time. Internet is up and stable. Software is total garbage. Don’t bother with their products. Never again..Version: 4.0
✓ Horrible AppWhen my husband and I bought and installed the Night Owl cameras, the app worked well on our apple devices. Once the iPhone 8 and the OIS software came out, we could no longer open the app. Every time I got an notification, the app would act like it was opening then shut down. In order for me to see anything I would have to go through my internet browser. So I got rid of the iPhone app because it no longer serve a purpose. So now in order to watch what our cameras have recorded or view in live view, we have to go to our desktop or our television. What a shame. Wished we had waited and got the cameras with our ring doorbell..Version: 4.0
✓ TerribleWorst camera app I've ever used. overly complicated, never keeps my cameras connected with live view. Can't change any settings or watch recording.Version: 2.4
✓ Very poor appThe app just didn't work... Please update asap.Version: 3.0
✓ DisconnectThis app need to be updated ASAP. The only review is from 4 years ago and the complaint is the same. Hasn’t been fixed. It lags when you want to re play on the app. Also it gets disconnect all the time. I can’t see the cameras on the app when I’m away. It’s very frustrating. I have high speed internet. The app is been updated, so it should not be a problem , but I still do have a problem been disconnect. It defeats the purpose of having the cameras, when you can’t see them on the app when you are away. Why you haven’t updated? If I would know this issue, I would have not bought them. Very disappointed!!.Version: 4.0
✓ Would give Zero stars if I could...The HD cameras on the Night Owl system look and work great. But this review is for the App which does not give me remote access to see my camera displays. This is a priority function needed for a home security camera system, and one promised on purchase of this system. I have 8 cameras installed professionally around my house but can only view the camera feed from my home. This is a gaping hole in the expected security standard I thought installing these cameras would provide. What a shame. This app never has worked properly no matter how many times I have gone through the setup wizard, re-downloaded the app and completely reboot the system. I think it’s time customer service reaches out with a solution and/or provides options/reimbursement for a rather expensive cost of installation and setup..Version: 4.0
✓ Full of connectivity issues!First, the app stopped sending notification. Later, it stopped doing remote playback. Now, the live view is not working either. All expensive hardware is useless as there is no access to the recordings!!!.Version: 4.0
✓ Great System / Horrible Mobile AppMy system is outstanding. All 8 ports have a camera connected to it. Wish the system had more than 1TB of space. The system works great and I have no issues reviewing records while I am at the system itself. My issue is when I want to view it from the mobile app. It really needs to be updated for the larger screen devices. It should also stay connected for a few mins after closing the app instead of terminating the connection immediately. I have the fastest internet connection available in my area but the lag time is horrible when viewing recordings remotely with the app via my cellular data AND when I’m connected to the same WiFi network..Version: 3.0
✓ Waste of time and moneyI bought and installed this system so I could keep an eye on my second home 250 miles away from where I live . Cameras work ok , but app is pure junk. Initial set up and motion detection activated constantly. Went back into the set up and moved motion select to medium hit ok and that was the last time I received any notifications of motion alerts. Call support and spend a good deal of time with nothing changed . I wanted to factory reset it , but I can not find out how to do that. Video that is captured when motion is supposed to have happened shows nothing I have given up on trying to get this system to work. Wish I had never bought this system but to late to take it and get my money back. Believe me I would not recommend this system to anyone.Version: 4.0
✓ Needs updatingWhy there’s no updates for this app never had one.Version: 4.0
✓ The worst camera appThe worst camera app with the worst service the app practically doesn't work it's always offline it takes time to connect and every time you go out to do anything on your phone and return to the camera app not only is it offline but it also knows It takes a long time to connect and 90% of the time it does not connect if you have to see the camera fast for emergency to see what is happening outside your house by the time is connect , if you do, the emergency was over, please do not spend your money in crap. it's so bad that giving it one star is too much..Version: 4.0
✓ Please fix, update is badThis app worked before with minor glitches, now it rarely if ever works after update. Same problems as everyone has stated, before when notification banner showed could swipe and get right to video, now can't even connect, please fix asap..Version: 4.0
✓ Works, but...Every time I launch the app, I have to re-connect it to the device, and re-select the 4 camera view (instead of the 9 cam, even though I only have 4 attached.) Why can't it remember these basic settings? Otherwise, remote playback and 1080 live streaming are nice..Version: 3.0
✓ Can’t see or doesn’t connectDuring the day you can see unless you try to zoom in, if you zoom in to see who is at your home it’s fuzzy and pixelated. At night you might as well not even try you would need spotlights to see and then still have the problem of the picture not being good when you zoom in. My favorite issue though is no matter if I’m connected to wifi or using my data half the time I can’t even connect to my device. These issues are the main reason I won’t purchase anything new..Version: 4.0
✓ Less than adequateWe’ve had these cameras and app for about a year and a half. We’ve had no issues with them. We were even able to catch the low life kids egging our house. HOWEVER, since the most recent IOS update, I can not use the APP because it force closes and will not connect when not attached to WiFi. This was never an issue before. I wanted to buy more cameras and instal more since the system was easy to use but I’m considering a whole new system with a different manufacture because remote visibility was paramount..Version: 4.0
✓ Good cameras, horrible appI wish I would’ve researched 5e reviews on the night owl apps prior to purchasing the system from Costco. The reviews on the system were very good, so I purchased, installed, tested, etc. You have to download multiple apps if you want access on your phone and your MAC or tablet. Both night owl apps are terrible, very slow and dysfunctional. Luckily I purchased from Costco, as I will be removing all of the wiring and cameras and returning them. I would strongly encourage people to check out the apps prior to purchasing the systems. I will never buy anything related to Night owl again, given how horrible both of their apps are..Version: 4.0
✓ Horrible appI love the system but the app is horrible. Always kicks us off, won't connect, sends notifications but won't connect to actually see them. Please fix this..Version: 3.0
✓ App is not goodCameras and hard drive is a good system for the money. The app......not so much. Same complaint as majority of the previous reviews whereas you get notifications about motion but when you go to see what the motion is, it says your device is disconnected so you can see any of the camera views. I saw one of the tech supports response saying that too many devices connected to the WiFi but I ran a dedicated cable and router for this device and I still can’t see the camera views from my phone. Hoping with everyone working from home with covid the developer could figure the issues out but it doesn’t seem that way..Version: 4.0
✓ Poor connectivityApp continually disconnects. Tech help was of little use. Told to reboot the system to get it connected. So when I'm away from my business on vacation, I'll just fly home and reboot the system?.Version: 3.0
✓ Good enoughI still cannot load my cameras at startup. I click on ‘device’ and select mine then it works. App is not optimized for iPhone X. App always silences other audio apps, even though my cameras do not have microphones and doesn’t playback audio. I have 4 screens of 9 cameras but only have 8 cameras. I suppose I could use the other screens to ‘rearrange’ my camera setup. The ‘Help’ selection is not help, it’s a tutorial on using the app, it’s helpful but could benefit from a redesign. Need the ability to save video to iPhone ‘Photos’ app. Need better controls in playback. Need multi camera playback too, at least four cameras. Should be able to save video quality to HD. Especially when connected to WiFi, video quality should be HD. Playback controls should be reorganized in order. Such as: previous clip, rewind/reverse (by the way it just slows down the video), play, pause, slow motion, fast forward, next clip. Remove ‘audio’ if cameras don’t support audio. Remove PTZ if it’s not available. In portrait mode, set camera screens to widescreen format. There, now you don’t need to figure out what to fix or how to..Version: 4.0
✓ Not workingIt's not opening. Can't see the cameras. Useless..Version: 2.1
✓ FailureI bought this unit for a peace of mind, but l was wrong. My alarm system went off and l tried to review my camera system remotely to see if someone broke into my house, but the system was not working. It keeps disconnecting me. So, l have to bother someone to check my house just to be sure. If nightowl was working right, l would have seen it right away and cancel the alarm. I guess this was a waste of money and should have bought the other brand instead. There was only one justification in buying this system, to have eyes on my house while l am away. I agree with everyone's comment regarding the remote access. Its a failure. They could have done better than that. I will buy a different brand with a better remote access next time..Version: 3.0
✓ GarbageThe question is, what are you waiting to update the app ?? I have the system for almost 4 years already and there were always problems with the remote view of the cameras. At home with my own wifi always work or at least 99% of the time but if I was away sometimes works and sometimes not, but now is no way you can make it work..I called the customer service and after being working for an hour doing the same thing over and over again the representative just “throw the towel” and told me that engineers have to something with the app because they’re having my kind of phone calls every single minute and till now no way to fix it. The representative was so nice and definitely she tried to help me in all the different ways she can, but if the “masterminds” don’t update the app will be no solution.. I don’t want a surveillance system that I can watch only if I’m home.. It’s a shame that you bought a system for $400 and 4 years later you have to throw it away. Never a Night Owl product again..👎👎👎.Version: 4.0
✓ Needs to be updated!Always have to select device and the view I want for the 6 cameras! Very annoying. It should come up the same way you set it originally every time! Please update!.Version: 3.0
✓ The camera system hardware is okay, the app is atrocious.I am having the same issues over the years much like everyone else. I’ve had the hardware for several years now. It is an adequate system, but you will be replacing the external power supply for the cameras about every 18 months. But the app is a whole other store. It borders on useless most days. It disconnects from the cameras / system constantly. About every 45 days you will surely have to uninstall and then reinstall everything. It will notify you of movement when no one is there but not allow you access to the cameras so you will be hopping in your car for frequent visits unless you have another security system in place. This has been my experience over the last several years. That is why I am sitting in my office on Christmas Day writing this review. The system is crapped out again. 🤬.Version: 4.0
✓ Needs an upgrade!The cameras are pretty good, they work as they are supposed to. but the app is quite the opposite. connects when it wants to.(even though it always have internet connection) app crashed often when trying to open the cameras on apple ios 12 using cellular data. Works fine with wifi. tried resetting phone, reinstalling app and the problem still persists. would be much better if the app was updated and all the bugs were fixed..Version: 4.0
✓ Rabish camera cctvRabish cctv sometimes not working ..Version: 4.0
✓ Update this app asapIn reading the reviews here I noticed a lot of complaints about this app being outdated and from a consumer stand point I can’t comprehend why such an irresponsible responses Night Owl is giving. I understand that newer wifi type digital systems are out and from your business stand it’s probably more lucrative for customers to migrate to newer systems, and apps that only work with your paid cloud service thus generating more profit for you. You have to honor and service each and every system you advertised and sold until they all literally die or there is no way to fix them. It’s very easy to advertise your product as a no-fee system and then as your financial goals change just “leave us hanging in the sun”.... Fix this app asap so our systems will continue working properly..Version: 4.0
✓ Good until last updateUpdated yesterday and remote playback was not working very good.Todays playbacks are not working at all.The app is messed up on my other devices as well,please fix.Version: 3.0
✓ Used to work BEFORE updateThe version before this worked (most of the time), BUT with this update it doesn't work at all..Version: 3.0
✓ App is crapI don’t know why the app haven’t been updated!!?? There are a few companies that use the exact same software except it’s branded differently. Their apps have been updated, I guess night owl is a dying company or do not care about what software their customers use. Swan is another one I believe.Version: 4.0
✓ Piece of garbageApp worked for a few months and now I can’t see anything just 4 stupid + signs. Tech support is useless. I’m so disappointed. Never using this brand again. I’m switching everything to Wyze, their products and app have been way cheaper and wayyyyy better!!! Been using them for years, no issues! Nightowl is garbage..Version: 4.0
✓ Worst app ever downloaded, system useless if I can’t use the remote appPurchased the system because it had all the features I wanted. But it is all useless to me if I can’t remotely see my store when I’m not there. Only time it works a little bit is when I’m actually in the store on the same WiFi, other then that it doesn’t work 99 % of the time, and the other 1% it works for maybe 15 secs before it crashes. If you just purchased your system, look for Your receipt because this app is useless. If you’re thinking about buying this system, don’t! There are a lot better one out there that actually work with an app. I just wish I looked at the reviews of this app before I bought my system.Version: 3.0
✓ App Needs ImprovementThe camera system is pretty good.... The app on the other hand not so good. The notifications only work sometimes. The videos you save can’t be sent in a text on the iPhone. When viewing live video the app doesn’t keep the phone from going to sleep, if you want to continue viewing you have to manually turn that off in the iPhone settings. Would be nice if you could also set the cameras to always come up in HD mode instead having to change it every time you open the app. When you do get notifications it doesn’t tell you which camera had the alarm then when you swipe to open the notifications it just sits and spins nothing ever opens..Version: 4.0
✓ Never should’ve updated to the new versionI had the previous version 3.0, it worked great, it connected remotely every time I was away whenever I needed to use the app. Now this new version I just updated to 4.0, it crashes and doesn’t let me connect at all, when I am remotely away. When it does let me log in and connect, it doesn’t save your camera locations in live view. I have to select it every time and it annoying. The last version didn’t have this issue and was addressed from previous version(2.0) now we have to go back and address this issue again? Please Night Owl, let me go back to the previous version (3.0) please.Version: 4.0
✓ Worst appWhy send emails for new products when your existing one don’t work and literally no support or app update for 2 years now.Version: 4.0
✓ App live view stops working randomlyLive view randomly stops working, customer support is good and bad. Spent hours on phone today which was a total waste. The time before I called they were helpful. Problem not fixed..Version: 4.0
✓ App isn't goodJust purchased the security system and was excited about this app. Unfortunately the app crashes a lot, needs to be restarted to see camera and for some reason the notification setting gets turned off for no reason. When I get an alert, I want to check right away not wait to reboot the app. Not impressed..Version: 3.0
✓ App or techI do t know wether it is my app or my tech person who is worse The app has worked for five minutes and never worked again. My tech person who installed is a liar and a cheat. He will not help. Anyone want to know who he is???.Version: 4.0
✓ App DOES NOT WorkEvery time I try to go to live view it just shows it's loading, feed is blacked out or the feed is paused. Then I go to device manager and it either says connecting or connected. I've done several test from the main unit and it says it's connected. I've tried deleting and reinstalling the app. I even checked for updates and nothing. The whole point of buying this security cameras system was to view when I'm not in the store. Should of gone with a different brand. If I could give zero stars I would because of how frustrating this is and the time spent setting up these cameras feels like a waste. I highly DO NOT recommend this for businesses if you're planning to use this for live view on mobile devices..Version: 3.0
✓ Needs update (iOS 14 issues)I used to enjoy this app (easily 4-5 stars) and worked well for what it is. However, as soon as I updated to iOS 14 this app has become almost unusable. Lucky to get the feed to load - when I do, it is frozen and unusable. Still works well on old iPad that is not updated and Apple computer. But please please please - provide an update for ios14 compatibility so this app works again!!! update: Developer response generic and shows little interest in customer feedback for acceptable user testing. I will need to look to another competitor on my next upgrade. While the system is decent directly to the monitor - the app is a critical aspect of the need to the consumer. Without being useable or updates being provided the system becomes obsolete. Thanks NightOwl! Enjoyed it while it lasted..Version: 4.0
✓ Okay system - Bad appSystem is ok. A week ago my cameras were not switching out to night vision. Before that, the cameras had horizontal lines. Then they just died. Found out the root cause of it all is the power cable. Cameras should be wide angle. For the money customers pay, the small angle really is not useful. NOW, the app. I had issues since I bought my system. 7 out of 10 times I cannot connect remotely (feature you market). I seem to get that red circle icon on my device icon either in the LIVE VIEW or DEVICE MANAGER. It happens when I am on my cellular connection or on another wifi connection away from home. Also, even at home, if something is heard on any prt of my house outside and want to see it quickly, I am not able to do it because the app does not give me a rapid image. It has to load or fix the red icon issue. Paying high dollar for a system like this now seems very messed up. I cannot justify this expense with these features. Enhance your app and angles on your cams. Good luck guys!.Version: 4.0
✓ Fix The App!I don't know why the app is no longer functioning but when I try to connect to Live View, it will not work, not just on my phone but on two different iPhones that worked previously. Very disappointing and I regret purchasing this system..Version: 3.0
✓ What’s going on hereThe whole point of a security camera is to be able to view the going ons around your house. I liked the fact that the app allowed me to do that even while on vacation but for the last few days when away from the house I cannot connect the app attempts to do what is required I think but goes straight to disconnect. Why is this happening and are you planning on fixing it cause based on other reviews I guess I can answer my own question with a resounding NO and that is disappointing. I saved up to get what I thought was a decent system and the part that I really like about it doesn’t work correctly..Version: 4.0
✓ Great system, mediocre appThe cameras and system were easy to install (I have a construction background and running wires through, attics, crawl spaces, and walls is easy) and the internet connection was easy to set up. Now.....the instructions in the app that tell you how to set up recording, alarms, phone notifications, remote playback, etc....those are terrible. There are a ton of grammar errors(English was not likely the tech writer's primary language), so it takes a long time to understand that a lot of the instructions are poor or missing. I honestly can't even figure out how to change the time stamp displayed on the video feeds....I feel like I'll eventually be able to use this whole system and it's features, but I'll have to figure it out on my own. One review was right...download the app and explore it before buying this system or any system..Version: 3.0
✓ App needs to be revisedThis app is completely outdated, when you open the app it does not open the camera view, you have to select the veiw, and then it loads the cameras! The push notifications stop working one day, and has not worked every since. The last app update was 1 year ago, developer, you need to revise this app with the new OS updates. Also needs a revamp of the appearance, it looks like an app for iOS 4. Update February 22, 2020: The app now crashes, I’m unable to use it! The system is awesome, but the app needs a major overhaul. I don’t know why Night Owl still has a lot of problems with the app, and refuses to revise and update the app. I’m in a point that I’m going to throw a good system on the trash and get a new one with a company that offers better support..Version: 4.0
✓ TerribleI just bought this system last 1 week ago and it has its advantages and disadvantages. But the main reason why I bought them was to see from each door we have. It seems to always happen at night when the box goes down all of a sudden and I can not see the front door camarera with the app....mater of fact I can no see any camarera with the app at night! During the Day I have my TV on and watch the cameras from their but beside that I can’t see it either way! System is a little pricy would be nice if they would take the time to fix the app! Might just return the product tomorrow since it does me no good! I keep receiving notifications about “motion detection” mainly at night but the camarera will NOT load! During the Day I have also noticed that it does not send an alert for the motion detection. I can see the cameras but just no alert is sent to my phone..Version: 4.0
✓ Zero StarsTerrible app...even worse customer service. Called over a week ago about app not working and they told me it has been down for a few hours and that their techs were working very hard to correct the issue. It’s a week later now and apparently their techs stopped trying because still nothing. Good luck calling this company. First you are calling somewhere in India, secondly they make you wait over an hour before they take your call, then then don’t understand a word you say to them. “I don’t understand” “I don’t understand” then they say “let me place you on hold” and then come back with “our systems crashed, sorry is there anything else I can help you with?” Then they conveniently disconnected me. Useless!!!.Version: 4.0
✓ Not so great nowSystem worked flawlessly for a year then came some hiccups. Started out I would get a notification to my phone but when I clicked on it nothing it would just sit there churning away. I finally found I could hit stop then play again and I would see video. Then it just stopped sending notifications altogether. I have tried everything reset defaults reloaded nothing left but throw the whole thing in the trash. I see this has been a issue for quite a while for several other people who have reviews here. They say they are working on the problem but you can see by some of the older reviews it has been going on for awhile. Very frustrating.Version: 4.0
✓ App and firmware updatesWhenever I open the app to view my cameras I have to swipe to the next screen and stay there for about 30 seconds until I can swipe back to the main screen and get views of my cameras. Sometimes I have to hit the square and add/select the camera channel to view live. Not sure why that is but it eventually comes up and I would like it to come up automatically when I open the app. Second thing is viewing recorded video. When using the app or logging into the system I find it hard to scrub the video to the point I want to review. Either I go to far or not far enough and I have to wait u til the video plays out to see what I want to see. Is there a way to add a feature where we can actually type in the time we want to go to and have it jump to that time? That would make it so easy to review recorded video without having to wait until the video plays out to the point you want to review. Other than that, the system works great for me. Thanks!.Version: 4.0
✓ Good product. Weak App.The Night Owl system itself is pretty good. Here are the biggest concerns with the App. Motion notifications: I often get a notification but when I press it, it opens the App and goes to the previous camera, or plays a video from earlier in the day, or sits there spinning. Even worse, the notification doesn’t indicate which camera had motion so you don’t even know which one to go check manually. This really makes the system almost worthless to me and seems like it would be so easy to fix. (This is not occasional. This is well over 50% of the time). (The other two camera systems I have both list which camera right in the alert and pull it up flawlessly in the App when there is motion). Live View: The App constantly (several times a day) goes back to blank on Live View and I have to manually go in and add all the cameras back in to the view. To make matters worse, it’s about a 50/50 shot whether the App will respond when I go to add a camera or I may have to come back and do it a few minutes later. Makes it really hard to trust the system when it’s so buggy and you don’t know if it will be there when you really need it..Version: 4.0
✓ Needs updated badlyEvery time you open the app you must go to device, choose your device, then go back to live view to view the device. We have two setups, but ideally we would have an option to default to one setup regularly. We've done the recent firmware update and that doesn't resolve his bug. They need a programmer to fix this... Unfortunately we're going to return our second system and try a different option to see if we can find a functional app....we just spent another 400$ on this hardware thru Costco...it should fully work....Version: 3.0
✓ Will never improveWhen I bought this camera system two years ago I believe the app was at 3 stars, unfortunately it has declined over time and now sits at 1.7 which is poor. My wife and I are probably just going to sell the entire thing because it is frustrating trying to connect when we are on vacation. We always get the same “disconnected” error when it clearly is connected straight to our modem. There are systems line Blink that you can connect to within seconds. Night owl however, if you don’t get the common disconnected error then it’ll take a while. I don’t recommend using this app for safety. As someone mentioned in the reviews that if you needed to see what a noise was from outside your home chances are it’ll be too late. The app is what’s going to kill this product. The cameras are great and quality as well but the app is a major fail..Version: 4.0
✓ It works, but...The app works but the button to rewind the clip doesn’t work, it just takes it down in speed like 1/2, 1/4. There is no way to go back on the clip other than to start it from the very beginning again. The ui feels clunky too and really have to focus to get it to do what you want. Closing the app gets rid of some of the saved settings like which cameras you are currently watching and have to reselect them when reopening. I’ve found I can only save video to the hard drive through the app. An ability to save video from the hard drive to my phone/iPad would be nice, but I think it’s in a different video format. A tuneup would be great but I’m afraid it might be a dead app ☠️ Overall, An app that barely works is still better than one that doesn’t work at all so ⭐️⭐️⭐️ it is..Version: 4.0
✓ Fix your app...doesn't work!..Update please!.....always reconnecting..:(.Version: 3.0
✓ Decent System, Bad AppFor the price, our camera system is decent, so no major complaints with it. The major downfall is the app. It crashes frequently. When it is "working" it isn't necessarily working. For example, when choosing Live View, you typically have to open it 3 or 4 times to get the cameras to load. Then, when they do, many times they are just black boxes. Sometimes you get all the cameras, sometimes a few, other times none at all. Also, the app seems to disconnect from the camera quite often, so you are constantly having to reconnect it. Night Owl needs to do some major improvements to this app!.Version: 3.0
✓ Horrible camera systemSave your money and do not get this camera system when I try to view my cameras on my device it’s constantly coming off disconnected. When I do open the camera system off and it comes up it takes forever for the actual picture to show up by then it is too late. Buy a camera system worth your money just don’t by this camera system. For example when I hear a noise outside I pull up my camera system to see if there is anything going on to where I need to call 911 rather than going to my door by the time the pictures show up on the camera everything is over and I could’ve went outside to look myself and jeopardize my safety. I plan on buying a new camera system and throwing this one in the trash where it belongs so don’t buy this camera system where you will be doing the same thing that I am going through it is not worth it..Version: 4.0
✓ Terrible!!!!I have this Night Owl camera system for over 2 years now! I already regret many times that I purchased it and did not listen those bed reviews. I thought that for over $300 dollars camera system can not be that bed! But I was wrong. The setup is not easy a spend installing hardware a lot of time to get it right and now it’s not working as it should be! I used to have notifications and for last 2 months they stop working! Disconnecting from my phone ALL the time! I have to disconnect the hard drive manually from the power and turn on again if I want to see it on my phone almost every day. Can some one fix it for once and all!!! We paid good money for the system that I want to work! Please, please fix it..Version: 4.0
✓ View is ok but...After only one month stop sending notification to my Iphone. Tried to reset every thing. No luck. Not sure if this is the app problem or the receiver is breaking down.Version: 4.0
✓ Please Fix!Can't connect to hard drive from app, app keeps booting me out. Worked great until updated..Version: 3.0
✓ I love the cameras, the app? Not so muchI 100% agree with Stephan Brown’s complaints, I’m having the same exact issue and it’s very annoying. Someone tried to break into my house, so I finally put my system up for a piece of mind. But the app needs work. Multiple times a day I have to manually reset the cameras on live view for each channel and when I do get a motion notification, I always get a spinning black screen. If I go back to check what it was, it didn’t even record it. Now, I have it set to continuous recording so I can just watch the entire day or go to the times where I need something. Pretty inconvenient for me. I LOVE the cameras, though. Great quality. I just hope the developers can work through these issues..Version: 4.0
🙂 Night Owl HD Positive Reviews
Night Owl HD works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Night Owl HD.
⛔ Night Owl HD Problems
