- 32.5LEGITIMACY SCORE
- 33.0SAFETY SCORE
- 4+CONTENT RATING
- FreePRICE
Night Owl Connect App Complaints & User Negative Comments 2024
Night Owl Connect app received 78 complaints, negative comments and reviews by users. Have you ever had a bad experience using Night Owl Connect? Can you share your negative thoughts about night owl connect?
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Night Owl Connect for Negative User Reviews
✓ Cameras good; app bad!The cameras work well and picture quality is good. There are lots of settings to allow you to personalize your cameras. It’s great to be able to access and view your live feed remotely, however sometimes the live feed glitches and the playback feature NEVER works! I can play a clip for 5-10 seconds and then it will freeze EVERY TIME! Lots of other people seem to have the same issue. It’s so frustrating that the only response Night Owl has is “try a better internet connection”. My internet connection is good, how about you try fixing your app! It would be great to have more and better options like being able to speed up playback, skip through playback, and to be able to view motion detection clips. I receive motion detection notifications, but absolutely no motion detection clips appear in the app. I hope Night Owl invests in app development...I think it could be a really great product, but unfortunately, as it stands right now the app is almost totally useless..Version: 5.0.21
✓ PlaybackImpossible de télécharger des images qui ont été enregistrées plus tôt..Version: 5.0.95
✓ This system is constant trouble.Every. Single. Time. I have to use this system / app it’s nothing but trouble. Can’t review footage from a couple hours earlier. Once you choose a point in the timeline to look at you can ONLY look at that point. Nothing before or nothing after.... unless you sit through hours and hours. And it never works for long enough to see what you wanted to see in the first place!! This stuff is garbage. Don’t waste your money..Version: 5.0.81
✓ Decent app but missing some featuresThe one Bug that’s driving me nuts is no matter what I can never review the most recent recording. I have to wait for another recording to show up before it can be reviewed. And the absence of any type of scrubbing while watching a recoding is also annoying. I would also like to see the ability to view in landscape and all 12 channels. Ok so a few things have been fixed and added to this app since my initial review. But I added a doorbell camera and it only sends a notification when there’s motion. I want a notification that tells be some is actually ringing the doorbell. Motion detects people walking down the sidewalk that aren’t actually ringing my doorbell so these are basically false notifications..Version: 5.0.21
✓ App issuesThe camera system its self works great, however once every 2 weeks i get an error msg on the app saying invalid token. Ive called the 1800# and got told to use gmail. It did not help as this keeps happening. When it says invalid token it wont let me sign in or hit any buttons in the app. I have to uninstall and reinstall and resign in.. its too tedious. Nobody had an answer when i called. Also when i set up the cameras motion capabilities as far as choosing to be notified etc, the app still wants to bombard me every minute sayin theres movement and there isnt (wind blowing leaves) literally. I set my phone down to work and look over and see my screen hav 46 or more notifications about movement detected. Ive tweaked the red boxes as far as what i want the motion detection to work. Its as if it resets when “invalid token” pops up. Its annoying and tedious. Sadly all that will happen is ill get a reply on this review saying they will work to resolve it.. but they wont, as ive looked far into the past reviews and its all the same cookie cutter responses and zero fix....Version: 5.0.94
✓ Fix the App!My parents have these cameras installed and at first, everything was great. Living overseas, my parents have my dogs temporarily so I could log into the app and check on my dogs playing in the yard anytime I wanted. Not only that, my dad could check in on the house (due to some stuff getting vandalized in the neighborhood) while he’s at work and my mom is home all alone. After September, the app stopped working. Now the cameras only work if you are at home and watch from the tv my parents have set up to monitor. It’s now January and Night Owl tech support has no answers as to why or when this problem will be fixed. I’m about to buy my parents a whole new system if Night Owl doesn’t get this problem fixed! When the app works, it’s literally a great system. App is easy to use and manageable. Fix it Night Owl or our money will be going somewhere else.Version: 5.0.95
✓ TrashTrash. Have had this for a month and there are so many glitches in the start up process on app I have t been able to fully set up. Waste of money.Version: 5.0.95
✓ New updateStay away and save your money for something that works. App is horrible always offline. Or it won’t play anything back. The newest problem I have is a camera decided it doesn’t want to record anymore. I noticed that my car had been tampered with so I checked the cameras. I have eight cameras one of them recorded the person walking towards my car but it was not pointing on the car. The camera that I have pointed at the car recorded nothing. So I’m unable to see what they where doing with the car or to my property. If you want to be able to keep a eye on your property I would highly suggest buying a system that has a good rating and history with its users. If you have recently purchased night owl I would return it as soon as possible. To not be stuck with a junk system.Version: 5.0.95
✓ PLEASE FIX THE APPThe quality of cameras are great I can’t complain but since this is solely based on app performance I must say, it’s been a terrible experience . I receive notifications of motion detection meaning my cameras are up and running and getting connection but the actual app won’t connect and it won’t allow me to live view my cameras. This is a very serious issue and I hope they find a solution and gives us some re assurance . App developers must work on this ASAP. It has very high potential to lose customer satisfaction. Again, the cameras itself are excellent . Have it hooked up to my tv and all and it’s high quality streaming . BUT THE APP IS HORRIBLE . I like to view my cameras when I’m away from home since I receive many packages but now I can’t and feel the lack of security. Please contact your customers very soon I’m not the only one who’s having issues !!!.Version: 5.0.95
✓ Audio playback laggingFix the audio lag during playback and live feed. Can’t use the two-way talk feature on the camera when someone is talking. This happens on wifi and cell service..Version: 5.0.21
✓ Cameras work well; app not so muchAs several others have noted, the push notification function seems to work sporadically - and updates to the app more often than not make things worse. Quality control/real world testing of the apps is a great idea - Night Owl should try it! The reason most people buy these cameras is so they can keep an eye on things when they’re away. Randomly failing notifications or an app that crashes upon startup render the cameras useless. Unfortunately there’s no way to roll back to a prior version when it breaks so you roll the dice and pray nothing happens. Also - for god’s sake, set this app to use TouchID! The app frequently ‘loses’ it’s login connection with ‘invalid’ token error and you have to logout and back in. When the cameras alert you don’t need to be dealing with trying to login. Let me put my thumb on the button and get in so I can see what’s triggered my cameras..Version: 5.0.81
✓ No push notifications, system now offlineUPDATE: I had dragged it down to update like you said and there is no change. My cameras are STILL offline and can not be viewed with the app. I had a family member download the app and log in and the app doesn’t work on their phone either. I have uninstalled the app and downloaded and installed again, signed in-out-in and I STILL am not getting a single notification and there are no events listed. For the price of this system, you could at least give us a functioning app. The cameras do absolutely no good if nothing is being recorded! As of last night, my app says the system is offline. I have refreshed the app, uninstalled and reinstalled the app, logged out and in, STILL says offline. Can you please hire some developers that know what the heck they are doing and fix the dang app?!?.Version: 5.0.94
✓ Terrible appI paid $500 for cameras and recording hard drive and I can only view the videos at home. The app will not work with any of my phones. An iPhone 7, a Samsung Note 9 and an iPhone 13 pro max. At this point I believe it’s a software issue and it needs to be fixed. I will update my review accordingly when I can view and save recordings on ANY of these devices. Even one. Please figure this out..Version: 5.0.95
✓ Smarten up, Night OwlWhile I think the quality of your cameras is fine, your software is unreliable. I often have to delete and reinstall Night Owl Connect before I can look at my cameras. Why would I consider expanding or upgrading using Night Owl gear? Don’t you realize it’s easier to keep a customer than dig up new ones?.Version: 5.0.95
✓ The App never worksI always log in and it does not load any of the cameras footage.Version: 5.0.95
✓ If I had a penny for every minute searching thru the user UNfriendly APP!I agree with that previous review.. I REALLY WANT TO LOVE THIS but can’t! The APP is the problem. Since having this camera & APP I have had 6 items stolen from my property. The camera has disconnected a few times but the APP refuses to alllow me to rewind! I have to click on the previous day.. start at midnight, then CAREFULLY forward an hour at a time. DONT GO TO FAST OR PUSH TO FAR AHEAD o you’ll be watching paint dry as it loads for an hour & have to start ALLLLL OVER anyway! I Am over spending every night watching paint dry on this app! It took my life over! Better off pulling down the camera, unscrewing the screws, pull out the sim, put it in the laptop, and watch with an APP THAT IS USER FRIENDLY! (you know.. fast forward, rewind PAUSE! brightness adjustment, a date & time you can SEE over a white background!!) if you pass where you intended to stop it loads forever till you wanna rip your hair out deciding if you should just start at midnight again or pull down the camera?? Cuz it’ll be THAT much easier than this app! I pray I can return this still. Of course I really haven’t found GREAT REVIEWS on any camera app yet! & yes I has the less expensive stand alone camera, but that shouldn’t matter, when the camera would rock if the APP did!.Version: 5.0.95
✓ Remote Playback Doesn’t WorkWe’ve had this system for a few months and have been waiting for something to start working. But it still hasn’t. The playback is great while you are at the location and using the hardwired system. But the second you want to use the app when you’re away, you’re screwed. Half the time the app crashes and I have to sign out and log back in. Push notifications come and go. And I can NEVER watch a playback whenever I get a notification. Which is when I’d like to see what is going on. Instead it just buffers and I can’t watch it until I get back to the main system, or wait 24+ hours for it to finally load to the app. Very poor app design for something that is being used as security. I hope you can resolve this quickly so the app is actually useful. Because right now, it’s just about useless..Version: 5.0.94
✓ JunkFix your god dam app so I can login your system sucks. VERY UNHAPPY CUSTOMERS.Version: 5.0.55
✓ Looks like night owl doesn’t even care about feedbackCan’t help but notice most the reviews say can’t rewind or fast forward in event videos and there reviews that are over a year old seem like it wouldn’t be hard to come up with a solution it truly must be night owl don’t care about the customers I still have your system have had it for almost a year only because I couldn’t return it but how is it the wal mart mercury innovation cameras are only $20 and I can playback off phone no problem rewind fast forward no problem but when I “upgraded” to a $350 night owl system it’s no where near as good at those cheap cameras simple math says $350 came with 6 cameras that’s close to $60 a camera but for $20 you can buy better cameras that actually work like they should that’s 1/3 of the price I wish I never tried to upgrade because I have this system still hooked up just hopping night owl would resolve this simple problem but they don’t I would not recommend night owl to anyone because it is the biggest waste of money in security camera market.Version: 5.0.95
✓ Cmon man.This app makes me want to pull my hair out! I really love the system but can you guys seriously not keep the app working smoothly for more than a week at a time before there’s some issue again? I’m so angry that for the first time I went to the website to complain, I usually just bust your chops on the comments but I was away for a week and suddenly couldn’t connect again but continued to get alerts telling me someone was at my door and at 2am yesterday it alerts that a human was detected in my living room! I’m almost a 1000 miles away from home and this thing tells me some ones in my living room but I’m unable to connect. I cut my trip 2 days short and came home only to find this system is getting worse and my home was fine. I’m seriously starting to think this app is being ran by a bunch of frat guy’s that only give the app attention when you’re not hazing the new pledges or throwing a keger! ? I have a 20$ camera watching my kennels that works flawlessly. I’ll get you the name of it so you can contact their technicians and get a few pointers! Have a good day party on Wayne.Version: 5.0.95
✓ FrustratedSo this is our family’s first set of cameras, I’m a mother of 2 young kids & live in a pretty rough neighborhood. So we set everything up, it was working perfectly fine for a couple days. Until yesterday afternoon, when we would go to the app my husband & I it would keep saying “offline” but I know it’s working perfectly fine because my kids are watching a movie on Netflix which requires internet. So now we have to rely on our tv but when we’re not home what then. It’s frustrating using money to buy a product & all the features don’t work. Now I pray when we’re not home nothing happens. I really wish they could fix this issue because I love how the cameras look on our tv & we’re planning on buying more cameras but with this app issue it seems like it’ll be a waste of money. Please fix the app !!.Version: 5.0.94
✓ This Camera System is AWFULIf I could give less than one star I would, I have had this system for a year and only kept it thinking it would improve. WRONG !!!!! I think it has gotten worse, why can you not improve this app so it will work. It is probably because I really don’t think anyone work for this company, if you try call them then plan on staying on the phone for HOURS. Then when you finally talk to someone they don’t know what their even talking about. If I could take this system back I would but unfortunately again I have waited to long, PLEASE NO ONE BUY THIS SYSTEM!!! I’m actually thinking about just throwing the whole system away and just call a security company, even after paying nearly $700 for this system. I would even try selling this piece of crap camera system to someone. So once again please don’t buy this system!!!.Version: 5.0.95
✓ Love the cameras, app not so much!We have just transitioned from the wireless Arlo security cams to these Nigh Owl 1080p 8 channel, 6 camera set. What an amazing difference. The picture quality is clear as long as you switch it in the settings from SD to HD. The wired system is so much better than the super expensive battery eating Arlo. This app is terrible. I love the tile screen to view the cameras. I think we should be able to control what we keep recorded from the setting menu & definitely fix the glitches that happen when i try & play a video back. It freezes up alot & does not play like it should. Forcing me to exit the app, close it down & restart. Night owl programmers listen to pur reviews & make some major changes on this app PLEASE & THANK YOU!.Version: 5.0.94
✓ System UpdatesI found that my night owl system worked quite well, however lately I noticed that when viewing video footage the yellow tracking line is now exactly 1 hour ahead of the time stamp time and the actual time. I have rebooted the gateway to no avail. Both my gateway and individual camera’s indicate that there are Updates Available, however, I find it impossible to locate and download updates. I have a Model WG-20W-4 system with CAM-WNR2P-0U Cameras..Version: 3.1.0
✓ Love the cameras, not the appThe Cameras are great. Clear picture and decent sound. The app is terrible. If I get an alert and then try to view it live, it stays frozen for about 30 seconds. This defeats the purpose of “live” viewing. And then if I attempt to play back the recorded movement, it never pulls up. Just spins thinking about it. Doesn’t make this system very good for keeping an eye on your house. And no, it’s not my WiFi. I have very fast WiFi with a high dollar router. And the lack of features on the app is sad. I had a cameras system about five years ago that was half the cost and it allowed me to view all cameras at once, and I never had the issue of it freezing or not performing playback. There needs to be a big upgrade to this app and soon. I see talk of it, but that’s all...just talk..Version: 4.0.69
✓ Good cameras, bad appThe Night Owl cameras are good, and the system itself is good, but the app needs to be updated ASAP. A while ago, I turned on notifications and I got so many of them, but now, they rarely even show up, even if I’m walking into the house, when there’s obviously motion. The app also doesn’t like to keep me logged in, so I frequently uninstall and reinstall the app just so I can check the cameras. Also, when looking through the “Events,” the app will not let you watch the last recording on the list, which might even be one that you need to watch. There’s several other minor bugs, but the ones mentioned above are the most impactful ones. Night Owl, please fix this app!.Version: 5.0.95
✓ Piece of crap…!!!Worst app ever!!!! Garbage…..Version: 5.0.95
✓ Too much workNotifications are based on motion so be prepared to have your devices buzz every time the wind blows. The system goes offline about every two weeks for no reason. So then I have to troubleshoot and spend time disconnecting and reconnecting the device, deleting and reinstalling the app, or worst of all calling customer support. This is where you’ll wait on hold for at least half an hour just to get disconnected. If you do get to a representative, they read directly from the manual that you already have because they don’t really know anything about the product. So there’s another half an hour of them walking you through steps you’ve already tried. And then when they see that these steps land you back in the place that originally started in when you called, they will put you on hold AGAIN to figure what you need to do to solve your problem. And since it randomly goes offline without your knowledge, you don’t realize that you have zero camera footage until you actually need it and use the app to check the cameras..Version: 5.0.95
✓ Owl video server 90% offlineOwl’s camera sever shows offline 90% of the time. Owl company must do this on purpose since it happens at the same time for both my surveillance sites which are connected by separate internet providers. My other cameras from Swann never does this! All future purchases will be from Swann security!.Version: 5.0.95
✓ App doesn't allow you to complete the set up...Unable to hit the complete button at the end because the app has glitch, not allowing to bring down the keyboard after you name the device at the end of set up and stuck there till you lose the page and you need to restart the set up... then at the end you face the same story....Version: 5.0.95
✓ DisappointedVery disappointed in this app experience. We have two of the last model NVRs installed at another location and have grown to love the app used over there. Picked up two new NVRs and were forced into using the new app. I’ve contacted support on more than two handfuls of occasions with concerns only to be told sorry. The frustration is that the app lacks basic playback functions that the old app contained, such as rewinding and fast forwarding events recorded. Even the screenshots for this version show the functions we are looking for but the app does not have! It’s very disappointing. I’ve asked if we can use the old version only to be told no. Update in response to developer response - I appreciate your response but if your app does not allow for this functionality then the images displayed on this download page should not show this functionality. You should also allow your customers to use a most robust version of your app, like your other iterations of apps. This is doing a disservice to your customers and it’s driving business away. I’m happy to discuss this further and provide open and honest feedback to you if you’d actually respond to my support tickets and phones calls..Version: 5.0.95
✓ Problems all the time 😒We bought this three months ago and worked fine, but the last two months it just doesn’t seem to run smoothly. At the moment, it just doesn’t connect anymore, support chat couldn’t resolve our situation and told us to chat with them in 72 hrs...still not working.Version: 5.0.81
✓ Pas fiableIncapable de se connecter une fois sur 2. Pas vraiment fiable pour surveillance. J’essaie d’aller voir ce qui s’est passé ce matin et même pas capable de voir mes caméras donc j’essaie de me déconnecter et incapable aussi grrr.Version: 5.0.95
✓ Not greatSo this app definitely has some issues. The whole playback feature on it is AWFUL. I'm lucky to get 1 event played back if I click on it. Most of the time I need to close the app and try again. Forget trying to get 2 play backs in a row, not a chance or best yet the app just closes out and kicks me out. For hard wired cameras I would've thought the app quality to display what its look at would be able to pick up more. Forget reading a license plate or getting an accurate description of someone, if you have too. However I will say the quality when you pull up the video on a TV or monitor is really good; no where near perfect. But not bad. Overall, my parents have ring cameras. Will probably upgrade to those in the near future unless things change with the app..Version: 5.0.94
✓ Function Great/App LacksJust purchased a system over the Holidays. Install was a breeze. The cameras work just as expected. They even have a spotlight that is bright as can be which kicks on when sensing motion. The mechanical side of the Night Owl system is a 5-star. The app is where the trouble is. I get notifications for motion, go to open the app and it will crash. I have to restart my phone and try to open the app again. Sometimes it works, sometimes I need to restart again. Another issue, when I open the app, it will tell me I need to connect to the internet, whether I’m on cellular or WiFi. It will not pick up my device. So I restart the device, and open app. Then if I don’t have the crash issue, it will work. I will say, when the app works, it’s great. It’s easy to get where you want to go, picture quality is perfect. Motion is much better than my previous Vivint security system. Bottom line, if you have patience, I recommend this system. The app is frustrating and takes multiple times to get where you want to be. It’s a developer issue which will be fixed over time, so I don’t mind being patient. Device: iPhone XS Max, most recent update. App has most recent update as well. Verizon cellular..Version: 5.0.81
✓ Preview? I end up ignoring alerts.Every other time i open the app I get a fault error. There are only three sensitivity settings on motion alerts, and even at the lowest i get a lot of them. My old cameras would send a snapshot via email. The Wyze cams include a preview in the notifications. These are just a text notification so you have to go to the app in to view each one if you really care, and loading takes FOREVER if the event even shows (not my network as I have gig speed internet). Live view is no faster, so by the time you are able to see anything, it’s likely over. As a result, I essentially just ignore the alerts. I may just return them. Google home hub just gives an error when i try to view there also and that takes a long time as well..Version: 5.0.81
✓ Shake my headI thought from mostly seeing these comments almost a year ago that the app would be fixed. I guess not. The cameras work just fine and I can see it clearly on my TV but the app just isn’t it. It’s frustrating logging in when it logs you out and have to reset the password all over again. Then when it logs in, the camera is frozen on a picture and it says offline but i can see it working just fine on my TV. Then a few hours later the app works like nothing happened. It’s just cycle. Another small problem is that when you rewatch a recorded video, it doesn’t let you fast forward or rewind. You have to set there and watch the full video from beginning til end. So it would be cool to have the option to rewind and fast forward. Anyways, please fix the app it’s been a year now that I see these bad reviews and I relate to them all. Thank you, we would all appreciate it..Version: 5.0.95
✓ Please update the appI have been using the night owl camera system for about six months now. I really like the system, the camera and picture quality is really good both day and night. The are very easy to set up, mount, and connect. The problem I have is the app. When I access the cameras remotely, I am not able to consistently receive the video both live and recorded. It seems to be stuck in a “buffering” situation. Sometimes the app will not connect to the system at all and I have to log out and log back in. This does not happen when watching the cameras on the monitor connected to the system. The system in hardwired to the high speed internet router in the house and I do not loose internet connection very often. The problem seems to just be on the app. Please update the app for more reliable functionality. Otherwise this is a great system..Version: 5.0.81
✓ Mediocre AppThis app has been fine for me since it’s free. It’s quality is very free price worthy. The image and recording part of the cameras is fine. Crisp picture and sound day or night. We’ve had these cameras for a little over a year and a half. The app has gotten stronger and they have fixed a lot of the issues. For several months now the only problem I will have occasionally is it saying “no recording” which I assume is because the memory card is full. Just recently the app has stopped pushing notifications despite all the settings being correct. This is the first time it’s happened in awhile. Recommend if you need a low key system to just check in on things. If you need high security then this isn’t the best for that..Version: 5.0.95
✓ Terrible interface.Useless interface, even with latest “update”. Won’t downtown to IOS album, won’t play a recorded event in the app, completely useless doesn’t do anything but live view..Version: 5.0.95
✓ App not consistentWe have had the device for under a year. Had issues getting it to sync with app. Then every month it just goes off line. Had new WIFI put in house took two days to get it to finally sync. Now it app is telling us Invalid Token. Not impressed. Not even sure how to rectify issue..Version: 5.0.95
✓ Great product and good app until last update.Great product, just not happy with the last update. It won’t tell you what motion was detected. Just says motion detected. I wish they didn’t change that!.Version: 4.0.55
✓ Is this a beta test?I just upgraded my system from an older Night Owl system. The old system used the Night Owl HD app. How is it that the old app was able to do do so much more than this app? The only conclusion I can come up with is either this is a beta test or you want to force us to pay a monthly fee to your cloud subscription (that you can’t even subscribe to right now) just to get what was standard before. No remote playback. Notifications without events available unless you cut off the human detection on the cameras. Even then it is almost never. I’m thinking about just using the new cameras on my old system, so that I don’t have to use this horrible app. The only thing I will miss is being able to remotely turn on and off the spotlight on the cameras. I won’t be able to use the human detection but that almost never works right either. When it did work right I think it was by accident..Version: 5.0.95
✓ This sucksKeeps saying it sent me a email but didn’t not what id expect for 600 bucks.Version: 5.0.95
✓ Very slow online video reviewIt is almost impossible to review videos online, so if you are away from the console and want to review the video from a notification, it is near impossible..Version: 5.0.95
✓ HorribleThis app truly is the worst. We travel for work and in the 7 months we’ve had the cameras the app has continuously let us down. Half the time you can’t even login and when you finally can you can hardly watch your recordings playback. We got a glimpse of a man walking on our front porch on Saturday but of course the only thing we can get to play back on this horrid app is 3 seconds of footage in the middle of the recording, and of course the cameras facing our driveway won’t give us any playback from that day either so we have no idea where this man came from or where he went to. I have not a single good word to say about this app. It needs to be fixed ASAP because the cameras are useless when the app is never working especially you are always on the road away from home. I do not recommend these cameras at all solely based on how awful the app is..Version: 5.0.95
✓ This the most useless “security” app everAfter having it a week, it’s a useless app. If I do get an alert, it takes forever to connect to the app and maybe 1 out of 20 videos will playback. Last night I was an hour away from home and had three alert notifications. On the way home, my wife tried to view the cameras, it wouldn’t connect. So, what’s the purpose of having the app? If you manage to get it to connect, It’ll skip to about halfway through the video before it plays, if it’ll even play. Pretty useless. The cameras are great, the app is useless. I haven’t called customer support because reading other reviews, they pretty much say the same thing. I’d recommend another brand if you want to use the app. Update : other than a generic reply from the company, still no update. Last app update was 8 months ago....still useless.Version: 5.0.95
✓ Cameras are ok at close range but app needs work along with the camsUpdate: I received a response from the developer that this is for night owl and not Logitech. I thought it was clear that the NIGHT OWL I paid so much more money for did not work nearly as well and the issues I was having were with the NIGHT OWL app. I had to finally give up on my Logitech wireless cams and liked the night owl cams because you could add cams and they were wireless. After mounting them could not review anything through the app, CS said it was because I did not have enough upload bandwidth so I added the max I could from Comcast. That helped with a short (15-20 second) video but the longer ones just don’t load. You cannot adjust the views or hear anything when in portrait mode. Would not recommend these since this camera is years newer than the less expensive ones I had and do not work nearly as good.Version: 5.0.95
✓ Login Fail10/30 Update: I went from getting push notifications all day long to nothing at all. Not a one. I prefer being notified all day long than not at all for security reasons, especially at night and when no one is home. I don't know what happened. Feels like the developers were trying to fix something that wasn't broken and now can’t fix what they broke. Shame because I really love the quality and features of the cameras. If only the app would follow suit. 2 stars for the camera. 0 stars for this app. ***************************************** Aside from setting the sensitivity to the lowest setting I get notifications all day long when the leaves on the tree blow with the wind...annoying but at least I know it works. Tonight, for some apparent reason, I stopped getting push notifications and I only noticed because I heard a slew of cars driving by and found it weird that my notifications weren’t going off. Appears I wasnt logged in so I tried logging in. Nope. Login failed. Reset a dozen times. Login failed a dozen times. Must be an issue with the app? No idea but not being able to check my cameras is not providing me a secure feeling. Hope it gets corrected sooner than later. Annoying..Version: 5.0.81
✓ Perd sa connection wifiPas fiable pour regarder les activités…. Enregistre tout mais on me peux visionner! Tjrs déconnecté et là on peux meme pas faire logout… invalid token constamment!.Version: 5.0.95
✓ Freezes up just spins for playbackI don’t do reviews but had to this app is lacking to start my internet is top notch before send generic response saying it’s internet so back to the app it freezes up when time to playback event don’t do live view just freezes up notice cause my time stamp wasn’t moving this app needs a lot of work on the back end developer side developers done ok job on the front end of the app kinda of generics not a lot of features but on the back end of this app Jeez need to do some updates so the app can run flawless without any interruption or check the servers you all are using cause the app is having some intermittent issues which is causing events not to play back or live view to freeze up it’s again the camera system is good but this app is lacking which is making camera system useless unless you’re sitting in front of it all day.Version: 5.0.81
✓ DisappointedWe installed the cameras because we had trouble with people not leaving our children alone, even in front of our home, in what’s supposed to be a great neighborhood. At first, the app worked great. Now the notifications are barely there, when I do get a notification and open the app, it’s either saying “offline” or just continuously says “connecting”, or when it says online and I try to view my cameras, it’ll just continuously load and not show me anything. My cameras are hardwired to our internet modem, and my phone always has signal. I’m very disappointed, especially considering when I get a notification, even if I needed to call the police..by the time I might be able to see anything on the cameras, whatever was happening would have been done and/or people/person would be gone. My app is up to date as well. I hope this gets fixed, or we will have to purchase different cameras with a working app so we actually feel safe and actually are satisfied with our investment for a little more security..Version: 5.0.95
✓ PatheticThis app is beyond pathetic, it rarely works and I am constantly having to delete the app and reinstall it only to have to do it again and again.mdjk031658.Version: 5.0.95
✓ Waste of $I’ll start by saying we’ve had the system a few months now. Cameras are great - great quality, color, and easy hookup- we hardwired ours. That’s where the greatness stops. Can’t view the cameras if you keep getting “invalid token” errors on app and you have to reset the whole friggin system every few weeks. (My internet is Comcast extra fast bc we stream on the tv without a problem. I have an iPhone utd. Again not the problem.) It’s the app! It booted all users at the same time so not one of us can check the cameras. Not very safe/worthy. Next comes the view back of the feed. You can’t fast forward- you have to sit and watch an entire hour of feed to find what you’re looking for. Unfortunately you just wasted a whole hour to find only wind blowing trees. NEEDS A FAST FORWARD OPTION!!!! I worked w cctv cameras which were fuzzy and black n white, but the playback and editing options were 5 star compared to this!!! It was reliable and time efficient. We spent a lot of money on this and are really disappointed in it as a whole!!! I work in law enforcement/security and I will be advising others not to waste their money or time on this bc it’s not worth it. I will update my review if these issues get fixed, but I’m not holding my breath as I see old reviews with the same issues..Version: 5.0.94
✓ Sub-optimal AppCameras are great. App needs improvement. I’d like a filter feature on the event laybacks where I can search by a specified time frame on a particular day. At this time. You manually have to go through each video for the day in order to view live recorded video. This takes FOREVER especially since the app only loads about 10 videos at a time. depending on if you record every 10, 20, or 60 seconds, you will spend half a morning just trying to view what occurred between 8-9 pm the night before. The app video playback also buffers a lot. App needs some work. I’ve never had an app have so many issues with staying functional and current. Considering returning cameras due to the app..Version: 5.0.81
✓ Would be great if it actually worked.When it worked, at best you could see the cameras but it would take at least a minute or two from a notification to be able to pull up the camera view, so whatever was there is gone now. The recordings can’t be accessed from the app, the pin wheel just spins forever and never shows a recording. Now, it tell me “invalid token” but also “logout failed”. Had to delete the app and redownload it to get any function. Still no recording accessible remotely..Version: 5.0.95
✓ Why is it not working??I was dealing with the occasional crash as a part of the system but now it won’t let me login on one device and the other device doesn’t show the cameras. I paid good money for this system and I’m not impressed.Version: 4.0.69
✓ It would be nice if the APP actually workedIt is quite annoying I have 2 systems and can’t look at either one, only one is actually in the app. The second can’t be added. I should go back to Swann..Version: 5.0.95
✓ Does this really have Google AssistantCan anyone tell me if I can use Google Assistant voice control to use this app or products on this app?.Version: 3.0.1
✓ WiFi / iPhone connectivityI would like to give a better star rating because the direct hookup to the monitor shows that the system is doing well, but it seems that we keep loosing our connectivity through the phones, I keep getting “invalid token try to log on again” and there seems to be no way around it? Please don’t tell me that I have to delete this app and re install it because then that goes to show that this is a bigger issue especially for non IT geek type of folks, it should never come down to kill and reinstall unless IT Geeks are not properly trained in troubleshooting a system, please far be it from me to say maybe a patch may have done this to me and my wife because I know it happens but I would have also assumed that some sort of fix would have been pushed so people again that are non IT doesn’t have to go through the trouble of getting it all reconnect once again. Please I would again upgrade my experience and star rating if someone can answer why I get this on my app: “invalid token try to log on again” Thanks and have a great day. Respectfully, Eric C..Version: 5.0.94
✓ Come on guysOk I give it to you this past update made the GUI more appealing but that’s about it. At home I have 150mps and 25 upload and at work where I try to access my NVR I’m have 250mps and I can’t view videos at all? The cameras work amazing and live stream no issues just getting videos from the NVR is worthless. Now for the door bell. You need to have an events section so you can see when motion is activated not just a time line. As for the Chromecast section I called in have a ticket number but most times they call me they tell me they need more time to consult the issue. Seems that all the tech support must be scripted and using India call center. The issue I have is before this last update I was able to pull up all cameras on my Chromecast and view them. The main reason I got this system right on the NVR it says works with Chromecast. Being have a little baby it’s nice when it worked when I got a notification at the door bell I just say hey google show me the door bell and it works. But since the update it’s garbage it. Doesn’t work. I have unlinked and linked and has even tried a new Chromecast and nothing Please fix this ASAP to make this a nice system.Version: 5.0.81
✓ No updates on camera.I recently bought my night owl cameras which works great. The only problem I am having is when I get notifications alerts late at night and I go and try to check them, it keeps showing me the same videos from basically when I first installed them. I have deleted the app and it continues to not update. I also have Vivint security as well and I have no problem checking or even going back throughout the day and checking on alerts I missed. I got these cameras for the safety of my kids with all that’s goin on I can’t say I feel safe if something happens and I’m away from home, since I am unable to check from the app. Please fix!!!! I get notifications but on my events it don’t show the recent notification..Version: 5.0.94
✓ Buyer BewareWorst app ever. Cameras aren’t the best quality but I can deal with that. It is the app that frustrates me most and honestly gives me anxiety. Every time I try to access the cameras it takes at least 5 minutes to access them. I often get invalid token often and have to log out in order to gain access again so may take longer then 5 minutes to reconnect. These cameras are supposed to give a sense of security and in no way shape or form do they give me security. If something where to be happening I would have no idea of what’s going on or it’ll be too late since I wouldn’t be able to catch anything in time. Not only that it doesn’t properly record movement. For instance my dogs where outside barking at something I go to look at my cameras to see what they’re barking at and of course I cannot access it because it does not load so okay I wait the few minutes and several refreshes it takes to look at the recording. Go to look and there is no recording of what just happen not even of my dogs and they where 100% in view of the camera..Version: 5.0.95
✓ A lot of glitches on iOs1) When someone rings the doorbell, the camera goes to offline mode on my iPhone for 3-4 minutes, thus when an access is the most needed - the device is not working. 2) Access to history files is available only from non-apple device (on iPhone, only 1-2 recent records are available to view, the older files are constantly hanging). 3) Almost every day, the device looses connection to SD card and I need to sign out and sign in again to restore the connection. NB: the software is up-to-date, issues are permanent as checked on 2 different iPhones..Version: 5.0.95
✓ Terrible appConstantly crashing and saying “invailid token” really defeats the purpose of even having my cameras when the app doesn’t work 90% of the time.Version: 5.0.95
✓ Night owlThis product is junk as you can not depend on it. Save your money as you will be disappointed as much as I am. The tech service is no help at all..Version: 5.0.94
✓ Complications with Camera I only had it for a weekMy problem is I should have researched this camera before buying it from Walmart! Not only did I think it was kind of pricey for one camera instead of two in the package but I only had it for about a week and I had multiple problems with it including : wi-Fi connection error when I have perfectly great Wi-Fi in my home, as well as “external fault” Will pop up when my camera has a motion in the area meaning I am an able to see what triggered my camera which is useless because I got it for protection of my home. As well as recording and playback I cannot function I thought an SD card or memory chip would come with the camera but it does not. But I do love how I can talk to my visitors through my camera I can take pictures with the camera While on the screen as well as record while on the app. But what if someone came while I wasn’t home and wanted to go play back that video??? I’m screwed !!!! Depending on how the next week or two goes I might be returning this camera.Version: 5.0.81
✓ Why is it so bad?This app makes me regret purchasing TWO system from Night Owl. Completely useless and not user friendly. The developers should play with the Ring App and gear towards that type of layout and features. Playback is horrible, which is the main reason for downloading an app. You can’t rewind, fast forward or skim through a video. Just sit there and wait. When you’re done with one clip and want to move on to the next, you have to reset everything and go searching again from the very top. Such a waste of time and extremely frustrating. It takes way to long to find what you’ve been looking for. It’s too bad because setup and install were nice and easy. And how about being able to control your system settings from the app? I really hope this app gets a MASSIVE update, very soon..Version: 5.0.94
✓ Say No TO Night OwlWorst app it won’t connect to any phone.Version: 5.0.95
✓ A robber can still rob your house and get away with itI have never written a review before but this app and camera system is terrible. -You’re not able to watch your latest recording because it freezes. You have to wait until another motion is detected to watch the second to last video. -It logs me out at least once a week. And when I try logging back in, it will tell me system failure. -The point of this camera is to detect anything in front of our house when we needed it. We had a car accident directly in front of our house(usually quiet empty street) and someone crashed into our driveway. We had two cameras directed at the scene of the accident, and it was not recorded. They did not detect any motion and we were not able to get any footage of it. Not the license plate, not how it happened, nothing. We did however, get footage of a car driving by 20 minutes later perfectly clear. Ridiculous. -Lastly, we’ve only had this camera for 5 months and the camera in the backyard already lost network. This is a terrible system please buy a different brand please!! It will detect wind before it detects a crime scene..Version: 5.0.94
✓ Sorry to say I’m not real happyI recently had your system installed after buying a 2 camera system from blink and not being happy with only 60 sec clips because of the system being wireless. I pay someone who installs normally for business to pick my system and install it. Why do your cameras not come with audio? My installer had to install a microphone on one camera so I can monitor my DD son’s interactions with his home staff. For what I paid for this installed it was twice the price of blink which I could not only hear what was going on but also drop in. Not with your system. If I want to view previously recorded timeframes the app only allows me to monitor one hour at a time and no fast forwarding or rewinding to speed up my reviewing. Anything I can do on my end to get what I’m looking for without having to invest more money?.Version: 5.0.81
✓ Does not work consistentlyFirst of all, the cameras work great. But the app is so bad, half the time the cameras don’t do me any good. I deleted the basement camera off the app months ago because the only thing it ever alerted me to was the wind blowing! I tried adjusting the sensitivity but that did not help. One day, my alarm started going off, but alas, I had deleted my basement camera and could not see who had set off my alarm. Fortunately it was my housekeeper but that could have been bad! The front porch one is not as bad, I’m assuming because the wind is more blocked by the porch roof. But on the Fourth of July, the alerts were incessant. It was just my flag blowing in the wind. However, a lot of times, the app will not load at all. So, if an actual person was on my porch, ringing my doorbell, I would not be able to get it to load fast enough to see who it is. And in the last couple of weeks, the app stopped working all together. Now it just spins. My cameras are now totally useless. A bunch of people worked really hard installing these cameras for me, not to mention, I paid a lot for them. If this does not get resolved soon, I will be forced to shell out another couple hundred bucks to buy more cameras that are a different brand and hope if those nice people will come back and install them for me..Version: 5.0.94
✓ Good IP camera but lack of option for data storageEasy to setup, work fine with Google Assistant, clear image and video. I donot find a option to save the recording into my network hard disk..Version: 5.0.81
✓ Using with doorbell notificationsApp is fine so far, easy set up with doorbell. As a suggestion, would be better with the option to separate notifications for motion vs doorbell ring. It gives me a notification everytime a car drives by my house. Can't turn off the motion notification without also turning off the ring notification. Thanks..Version: 5.0.95
✓ App does not work and has glitches for the iPhoneUsing the app now for about 6 months App fails for the iPhone ..still waiting for a fix and update ?????!!! Please repair very annoying.Version: 4.0.69
✓ Terrible, wish I’d payed more for nest/ringBought the night owl doorbell. First I paid for subscription x3 months that never worked and they refuse to refund as I don’t have a USA postal address and will only send cheque. I’ve had to delete the app many times as failed to load. Once it’s working it’s terrible for searching on old clips as it keeps buffering and doesn’t load. Don’t waste your money !.Version: 5.0.94
✓ Needs serious improvement!This app is horrible !! I wish I knew this app was this bad before getting these cameras because I would of gotten other ones that had a better app. It’s very irritating how it signs you off all the time and you have to keep on logging in ...such an inconvenience. For emergencies this app is not reliable sometimes you hear things outside and it takes forever to load and tells you that one of the cameras is offline when you were just on that camera. What’s even more aggravating is that it works fine with no wifi and you can use your service to access to your cameras but sometimes it makes you turn on your wifi or else you can’t see anything. This app needs so much work and it’s so disappointing since night owl the camera it’s self is a great camera but the app which we rely on is awful!!! I hope they fix this problem because we’ve spent so much on these cameras for this app to fail on us every time ! So not happy !.Version: 5.0.95
✓ Can’t create an accountUseless program. I have tried for an hour to create an account from the app and online. No verification text or email sent and can’t complete the setup. Why can’t we give Zero stars because this is what this app deserves. I guess it’s time to replace my Night Owl systems with something that actually works..Version: 5.0.95
🙂 Night Owl Connect Positive Reviews
Night Owl Connect works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Night Owl Connect.
⛔ Night Owl Connect Problems
