- 40.9LEGITIMACY SCORE
- 41.4SAFETY SCORE
- 4+CONTENT RATING
- FreePRICE
Night Owl Protect App Complaints & User Negative Comments 2024
Night Owl Protect app received 49 complaints, negative comments and reviews by users. Have you ever had a bad experience using Night Owl Protect? Can you share your negative thoughts about night owl protect?
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Night Owl Protect for Negative User Reviews
✓ DisappointedNot sure how this all works, but aren’t products supposed to improve with newer models and updates? I had a prior system from them and now I’m questioning my loyalty to this brand. Seems nothing works as advertised when I need it. There’s always some sort of conflict. Always a delay or it’s stuck. As bad as the older model was, it was still much better than this piece of crap. I would have tossed it in the trash already but for the trouble of running the cables and cost. These folks should be ashamed of themselves. And why would they team up with such an intrusive company like Google? Don’t they have a history of data mining people’s personal information? SMH..Version: 1.1.47
✓ OkWish I got a different setup. The cameras are great. But you have a hard time connecting when you get a notification. And it’s constantly asking abut Bluetooth. There’s nothing to connect to Bluetooth so it makes no sense..Version: 1.1.48
✓ TrashCan’t even create an account cause I don’t receive a verification code.Version: 1.1.52
✓ Requires a good internet connection but still needs a tweakI want to be fair. The app plus the SP system I installed for a friend of mine works very very well for its core functions. Watching live feed while away from our house works just fine but you need a good Internet connection. However, downloading videos was a problem. If there’s any hiccup in the downloading process, it will fail. this would be solved with a built-in download manager that can resume and overcome the bandwidth failures, but this app does not have it. This resulted in my being able to download an archive video once after a handful of tries, when my phone had three bars. At less than three bars, you might as well just forget it because it will fail all the time..Version: 1.1.47
✓ Wow the app does not do the price of this camera justicePlease read reviews and understand you can buy this very expensive camera system and it will become literally obsolete because the app will crash every time. I have incredibly fast, Internet service and just updated my entire wireless system in my home. Every single time I go to look at any video on the app, and immediately crashes.. what is the point of having a camera system if you don’t have a easy convenient way to check for safety. If I was in my home, I could not update to live because it would keep reconnecting and shutting down on me that is not safe. If you were going to sell such an expensive camera, you should at least have a working app that can connect with it.Version: 1.1.39
✓ HORRIBLE CAMERA SYSTEMCameras take way too long to load. Do not buy. I do not recommend. There are other camera systems that are much more affordable and work way better than this garbage app. Cameras always freeze while your trying to watch a live video. They take way too long to load on the app. Most times it will say unavailable. All cameras are hard wired. Great internet service and on monitor all is well. The app is extremely frustrating, works too slow and i can never get connected when I most need it. Look into something else, this is not worth your time. App is still garbage always takes more than 3 minutes to load cameras live view. I have excellent internet connection..Version: 1.1.52
✓ Horrible2 times now this app fails because of a expired token and a app update. Then trying to log back into . It states it doesn’t recognize my email or phone number. . But when I try to ask for a password update it recognizes it but sends a code , but then the problem is when I went to website to reset the password there is no place to put the code in. The other time this happened I had to call up night owl which took about a hour to connect to a person. They had to reset everything. Now I am away for a month , out of the country and I have no access to my home recorder and cameras . This is so unacceptable..Version: 1.1.21
✓ Mostly okay but won’t show recordings on appCameras and hardware are all fine, but there’s something lacking somehow. I can view live, I can see the hardware is recording videos as the HD space indicates free space is going down every day. The calendar shows blue dots indicating recordings are being made. However, the app only shows about a day or two of the first recordings and all other future dates it (incorrectly) shows “no events recorded”. UPDATE: this occurred when I was away from my home. When I returned home I was able to access all the recordings. That’s great, but the reason I wanted the cameras was to watch while I was away from my property..Version: 1.1.34
✓ Night Owl Protect App Not working on my iPad.I’m not able to make this app function on my iPad, but the app says it should be compatible with this iPad. I’ve talked with two different technical support people and other than having me delete the app and reinstall it they don’t have any other recommendation to fix the problem. The last tech support person said deleting the app and reinstalling it was the only thing they knew to do so the app must be incompatible with the iPad since I told her the app is working on my wife’s iPhone. It seems like the tech support people would have a reference that specifically says whether my iPad with it’s IOS version was compatible without first trying to trouble shoot to fix the problem. The first person even requested that I send a screenshot of the iPad screen that I got stuck on in the app and after that I had to call back again..Version: 1.1.44
✓ Avoid this App, Company, and their ProductsThis is possibly the worst surveillance system you could ever invest your time or money into. I spent the past few days to make this system work and everytime I had an issue there was no simple solution. First off, this company wants you to primarily use their app to use their product. This is a problem if you set up your system manually before attempting Bluetooth. Essentially, you can get locked out of the system. The product does not have a physical factory reset button, which is a big issue when you get locked out. The technical support contact system is also poor. Calls are ended before they go through to the representative, and the callback option rings for a second before they move on. I tried searching for an FAQ or instructional guide to reset on my own, but there were no resources available. Thankfully the chat support technicians are more reliable than the phonecall support, so they were able to talk me through the steps. The app has poor cross-platform connectivity. If you do something on the website, the app won't register it (such as registering a device). Personally, this app and their products are not worth the trouble. Save yourself the hassle and go somewhere else..Version: 1.1.50
✓ Updated app 2 days agoWhen I first installed it, it worked fine. A couple of updates happened since and now…. Every time I close out the app (or reopen a minute later) it seems to lose the device and I have to log out completely and log in again just to get it to reconnect to the system/devices. Not to mention the lights on the cameras pop on and off ALL day and ALL night long whether or not there a person/human/face etc causing movement or not. (I have adjusted the setting and doesn’t fix the issue). Needs an option to shut off the individual camera lights from randomly popping on and off or for indoor use should a user/owner want to. Night vision with the cameras are not an issue. Pros: Wireless system generally user friendly Usually good picture & sound System in house records for playback vs paying out for video storage else where. Night vision Cons: Lights come on and off all day & night with/without cause. Camera’s (all different areas at different times) randomly “ Device ready for use.” No power issues/internet connection issues. Currently app/system having issues Other than a few hiccups.. needed fixes… over all a sound system/equipment..Version: 1.1.30
✓ Not getting any better - iPadEvery update is worse then the one before it. Are you deliberately trying to push people away from your product? I now have a volume control for cameras with no microphone instead of the scroll feature that I had before. Now if I have a 10 minute clip, I have to watch all 10 minutes of it because I can no longer scroll to see if something happened, wasting vast amounts of time for virtually nothing. If I pull up a live view camera, you have to shut the app down and re-start it to get back to where I was. Who is deciding what changes are being made to this this anyway? Find them, and fire them. Please before this app gets any worse…...Version: 1.1.55
✓ From ok to worstSince the recent update the app gives multiple false notification of human detection. No humans I put a backup camera system to see if it was missing the human, nope! I’m certain the issue is with the app. There is also a delay and the system is slow. I had night owl for a decade. I thought this new purchase was an upgrade due to video quality but I see more problems with app and apparently the new system can’t seem to turn off Bluetooth. The bluetooth might be the cause of slowness. The video quality recorded is worst and the video live is not an improvement. I’ve wasted more time with settings with this new purchase than I ever spent in the decade owning all night owl products..Version: 1.1.55
✓ Not goodHad these cameras for over a year and still having problems with this app. I’ve used night owl cameras before and the last app was the same way. Updated everything and still run into problems of it not loading or not being able to play back. Thought by now with the way technology is that it would be mint. If someone broke into any of my stuff I would never get the footage. My system is hooked up to internet and I can’t even log onto that bc it’s saying it’s not hooked up even tho it’s hardwired into my modem. Spent 1000 on my whole system and can’t even have a reliable way to watch or check stuff on my phone let alone the NVR work properly.Version: 1.1.55
✓ Do not buy night owl for anythingI purchased the wireless equipment in less than two years I had to replace four batteries and one camera out of the three has gone out. Flashing red will not work anymore. I continuously have problems with the app and viewing the cameras. In the beginning it seem like it was a nice set up, but as time went on, things have just went downhill there is no customer service and at this point I am actually locked out of my own equipment and it’s telling me that I got a remove the device off my app and reinstall it and I can’t even do anything about it…. Money doesn’t grow off trees and I wish I would’ve never purchased. This spent over $200 on the set up..Version: 1.1.50
✓ Don’t Waste Your MoneyCompletely HORRIBLE!!! Every single thing about it is horrible. It sends notifications of movement then when you click on it it tells you nothings connected. When you call customer care you have to go through your whole in home device and reset everything on the device, computer and then phone. It takes about 6 hours each time and all they do is transfer you. Seriously find a better camera with better customer care. **UPDATE** IDK what was fixed or improved, it’s worse than before. And customer service with this company is an absolute joke!!! Seriously save your sanity and money, go with a better company - they just hang up on you if you ask questions..Version: 1.1.30
✓ TrashThis app is trash. So fun slow on my iPad keeps asking for Bluetooth every 2 mins so annoying. Really wishing I didn’t pay 450$ for this heap of junk.Version: 1.1.39
✓ Can’t find supportThis was my second camera and seemed to work fine until the last update about a month ago when I suddenly stopped getting any notifications. I thought maybe I had silenced it during a storm when I was getting alerts every 30 seconds but everything looks correct. And now it’s only capturing about 50% of what happens at my front door. Like it will show/record that someone arrived but not when they left through the same door. And I have tried to get help but not finding any support. Does Apple iOS automatically update apps? I can’t see a way to manually do it..Version: 1.1.34
✓ Okay appIt does it’s job. The only complaint I have is that it will not load your camera if you’re on data now. It was working before but now my cameras only load if my phone is connected to wifi, if I’m on data it doesn’t load. Also I like to speak with supports with everyone company and they don’t have a support team..Version: 1.1.48
✓ Night owl app notI have the best Internet fast connection no problems with any other in home abs but the night owl cameras. They load slowly or not at all constantly have to be updated. Speeds are slow . Camera connections go down in the middle or viewing . On my tv I have clear camera footage all the time . On the app it’s hit or miss . Junk Update the cameras are in rang as I stated they work fine on my tv . It’s clear with no interruptions. All the Wi-Fi indicators on the Home Screen are almost full. The app is slow drops is the problem . Read the reviews they are not good and all have the same problem if your looking to check cameras when not home bye something else!! Everything is set up to nightowls specs and I also have extender antennas . Again works good on tv at home not so much with app. The extender antennas are night owl products you can purchase on the website . To increase the range for cameras ..Version: 1.1.47
✓ Omg 👎Worst than the first i cant log thats crap.Version: 1.0.62
✓ It’s okHas bought and installed the night owl camera system worked great for the last 3 weeks until yesterday I look thur the app and it says I cannot connect. Keep saying”inactive “ I got home and everything is hooked up correctly nothing has moved . So I cannot view anyhting on the app when I’m away very frustrating . Annoying I get false alarms saying “human” when it’s a cat runnnign around my property or a dumb spider decides to hang around one of the camera and keep sending me alerts about it. Or even at night the infects flying around the camera get picked up saying human when I check no one there . Not the best I tried to reboot the system but still inactive connection. Very frustrating spend over 200 for this . Need better “human” detection sensors and just over all secure connection with app to device.Version: 1.1.44
✓ DO NOT BUYWe purchased these cameras in hopes that it would notify us of an intruder. The website says that it will send you notifications if the cameras detect anything. LIES. I have never once got a notification. All notifications are turned on. When I watch it live, it’s great. But when I’m not watching it- it will not show me. On the app it gives me 800+ notifications saying it detected a human/vehicle/motion etc. when in fact it detects NOTHING! Customer support is a joke. I had these cameras for one day and I wanted to return them and they said once it’s taken out the box it is no longer eligible for a refund. RIDICULOUS! They know their cameras are crap. Who wouldn’t give a refund??.Version: 1.1.34
✓ Rip offAbsolute rip off . Update the app it does not work !!!!!!!! It says the device has been added every time I try and connect it but then there is no devices under devices !!! Like seriously ????? No mad about this!!!!.Version: 1.1.47
✓ Update…Lose my wifi connection on my iphoneAfter troubleshooting with my Internet provider I discovered that night owl system causes me to lose Internet connection on my phone. The night owl app is causing it. How to stop this from happening… other than not all wifi connection to the app…does anyone know? Seeing all the reviews kinda concerning… is there any humans in tech support at night owl to help with this???? Also no recordings are made by system. And yes app takes forever to load to view once you get an alert forget it… by then person who attempted entry could be gone. What is this? A joke??? I wish we hadn’t spent the money or time…. Update: We are finding that it takes pics of random stuff claiming it’s a human, face, or motion. Also…Our dog is a “vehicle”… but the pic does not show our dog. When you are actually out and about around the cams it is very few notifications. Also it’s 2 min slow in response. Kind of alarming if someone enters property. Still have not figured out how to record. Customer service not helpful and info in package and online isn’t very helpful. An alert when someone turns off system would be nice as well. Very costly for something that is not very precise with alerting or recording..Version: 1.1.30
✓ Worst Application EverDo not buy these cameras. The horrible unstable application itself is reason enough not to. App hasn’t been updated in 3 months and has clearly been abandoned. I have to basically re-sign into my accounts every 1 or 2 days. Some error about delegate not being set. When I am able to sign in it’s the absolute worst experience. Cameras load so slow and the interface looks like it came from 2010. The most annoying problem is trying to scrub through video, It doesn’t let me watch the recording a few minutes earlier without snapping back to the live video. This is the worst application ever, it can’t even do it’s purpose correct..Version: 1.1.34
✓ GarbageThe camera is garbage, the app is garbage. If it rains or snows or there’s lots of insects flying around like in summer, then it picks them up constantly as “human faces” and notifies you. We’ve tried to set the recording times a million different ways and even watched videos on how to set them and it still doesn’t record when it’s supposed to. The app if your using an apple it isn’t AS bad but if you’re using a galaxy, you’re lucky if it ever works. It freezes up almost every time you open it. It notifies you that somethings there after it’s gone and don’t record it. People can stand and look into the camera and it won’t pick them up but will pick up headlights from cars coming up the road at a distance and say it’s a human. This camera and this app has been the biggest waste of money. SAVE YOUR MONEY! Buy something else..Version: 1.1.39
✓ NightOwl DoorbellLive video is a bit jerky and delayed. I am hoping that improves after adding a micro SD card. After a few minutes of inactivity you have to log out and back into the app for it to recognize your doorbell camera. Others on here have mentioned this glitch/bug/feature. I am using the latest iOS app and the doorbell upgraded itself after powering on the first time. Also, is there a way to dim the standby light and lower the volume on the doorbell itself? Fix the issue with having to log back in and I will come back and upgrade my rating. FYI…like I mentioned in my original review. I do have the latest and correct NightOwl app from the App Store and the doorbell itself updated itself after powering on..Version: 1.1.34
✓ Don’t work 99% of the timeNVR-BTN8-8 camera show clear that’s about the best thing, if I leaf get blown by I get a face or car alert, so many alerts for no reason! I have everything set to low I even unshaded areas on every camera that have movement like trees but still get alerts it’s crazy! So you get the alerts but when you click on the notification nothing happens other then trying to load!!!! 99% of the time it don’t load you have to close the app and try again total waist, not to mention every few days the NVR go “inactive” when you call in only thing they do is walk you true “rebooting” but 2 hour or two days later it’s “inactive” again $800 and this is the worst system and app I ever used, I bought 2 complete systems and they are getting returned I want my money back!!!!!.Version: 1.1.44
✓ Can no longer record from timelineWe installed these cameras for my in-laws and so far the camera system has worked fairly well. The app however we have had a few hiccups. Wish we wouldn’t have updated to the latest version because you can no longer record from the timeline. I had to record some longer events within the last two months to submit for proof of an incident and it worked. Now the record function no longer works unless it’s live, it says record playback no longer available on the fly and tells me to go to events. Why would I only want to record live?? Well a couple of the things I needed today aren’t in the events and it won’t let me record now from the timeline. Why did you remove this function? The record button is there and you should be able to record what you need. Please fix this!!.Version: 1.1.55
✓ Incredibly badI had the opportunity to read this message to another user: “The use of wifi extender is not suggested for our products. all of the Night Owl prodcuts are intended to be use in a regular home type network. without any managed switches or routers from an actual administrator. if you have a broadband connection through your ISP it will be the most reliable way to setup your system and app streaming. DSL and or Satellite connections are not reliable for security products.” Does it means I have to get an internet line for the sole purpose of this system? This is slow as h..l even with the fastest internet service. I don’t recommend this system until they update their device upload to the app..Version: 1.1.47
✓ App not working and can’t add deviceApp was working fine all year in 2023 and after update it doesn’t show my camera system. I have done everything the troubleshooting page required to do. I have logged out and logged back in, uninstall my app and installed it again and even did a factory reset and nothing. I even logged on the website and tried to remove the device and add it back to see if maybe that works and nothing. I keep getting a notification saying “Something went wrong. It seems the device has been added before. Please remove it from the device list and reset it to add it to your account” but it doesn’t show any device! This camera system cost me over $700 plus insurance plan for it to work under 6 months of usage. They need to get it together and hire someone who can work on the backend and figure out the issue with this new update they sent out!!! I am beyond frustrated..Version: 1.1.55
✓ Just purchased and horrible appApp takes forever to load. When going to each section to setup slow to save. Open app to view camera recordings take forever. I have very high speed internet upload and download all cameras and nvr are hardwired. Cameras I had before was much better with interface but didn’t like how to playback motion moments, so I ordered these as I had old night owl camera 6 years ago. I have few days to return. Just might be doing it. I have all settings low detection and getting human detections and not even a person there..Version: 1.1.47
✓ Connection Issues Make The App UnusableNever had any issues with any connected devices other than the Night Owl Cameras and the app. It takes an extraordinarily long time to load the footage from the app, and every time you leave the app it makes you restart the app, resetting the footage loading process all over again. I wish there was anything I could do to fix this, but it seems to be completely an issue with the app and its design. UPDATE: In response to the developers, there’s neither an issue with my cellular data, nor my wifi. Everything else I have on my network works perfectly. If you’ve created a program that won’t work without an Ethernet connection, there’s no reason whatsoever to put it on the App Store..Version: 1.1.47
✓ I don’t understandSo I’m currently trying to set up my night owl cameras and I just downloaded the app and as I’m creating my account, a notification pops up in the middle of my screen saying “error” and underneath it says something along the lines of “this phone number or email address has an existing account.” But here’s the funny part that I don’t get… I HAVE NEVER MADE AN ACCOUNT EVER!! I’ve tried redownloading the app multiple times and even restarting my phone and every time I try to create an account it tells me the same thing. So I try to use it in the log in ( the so called email and number it says there’s an account with) and tap forget password so maybe I could change the password and then get in, but then a notification pops up and says there’s no account made with either the phone number or the email. So now idk what to do and it’s starting to irritate me. So if someone could tell me how to fix this issue, I’ll delete this review and hopefully write a better one. :) TYIA!.Version: 1.1.48
✓ It’s okWe’ve had the cameras about a year now and so far they work good, especially in cold weather they didn’t stop working unlike our previous cameras from another company. I have ours set to detect human face and even bugs and snow will set it off. Also I don’t like the movement or human detection notification, it’s just a quick low ding and when you are sleeping you don’t hear it. Other brands announce motion at your front door or motion at your spotlight camera making it easier to hear especially when sleeping. Which they would update that..Version: 1.1.55
✓ Playback recordingPlayback recording is absolutely horrible I cannot view anything at all on play back as it states there was no events recorded during this time when all of my cameras have micro SD installed and none are not full I even tried to format it to see if the issue fix and nothing and also recording option is ON. Also only detects a human presence when it wants to as there has been many mornings when I leave for work and later on I go and check and the app it did not detect my precede at all even on times that I forget stuff in my house and go back in and get it and come back out front (camera is in my front house entrance).Version: 1.1.34
✓ Alerts come through then system will not connectVery disappointed in this system. My alert parameters are very specific so when I get one, it is not a false alarm. This system is very quick to let me know that there is an alert but the image it sends with the alert is often an old image of myself. When I attempt to open the alert, my system rarely will connect and allow me to view my cameras. My dev is less than 6 inches from my router and all other devices that run on that router connect instantaneously. Quite pointless to have a security system that won’t allow you to view what is happening as it alerts you that something is happening. Especially at the price point this system sells at. You need to solve this issue, Night Owl as it seems MANY of the reviewers have the same issue..Version: 1.1.44
✓ Newest updateAnother update. I want the old update back. When I get a notification that a face or human was detected. I was able to view the clip of the object. Now it won’t let me. I can see anything except a few clips from the previous day and only at night time and it’s flying bugs. Nothing about people walking up to our porch. Or our dog just ran off and can’t check the cameras to see. Unless you hold your finger down to go back 10 mins and don’t take it off or it’ll just go back to live. The update is a mess. And for the last response I received was not helpful in any way. I have no issues taking every camera down and taking in back to Walmart. By far not user friendly..Version: 1.1.34
✓ UnusableWas called in as tech support to help a client set up a night owl system that she had let fall to the wayside. I couldn’t even create an account to log into the app. When creating a new account I get an error message that my personal email already has an account associated with it. When u try to recover password I receive a message that there is no account with that email. Makes use of the cameras with the app impossible, even though the documentation makes clear the suggested use is through the app. Will discourage all clients from using this product and will direct them to the Ring cameras which are a much better option with much better support..Version: 1.1.46
✓ NotificationThe owl system being working fine for me and sending me notifications when people are in my zone area and also when there is suspicious activity to alert me by notifications. With the new update apple released for iPhone 17.4.1 they said the developers need to update there app in order for notifications to work properly to send to user. Getting with you to see if you can look into this issue and get it resolved so i get notifications if there is suspicious alerts. If not ill have to get another security system that will. This is the whole point of having it and buying it. Thank you..Version: 1.1.57
✓ Why haven’t they upgraded this appIf I could give give a worse rating than 1 star, I would. Tired of not being able to view my cameras after they notify me that there was a person on the property. Very frustrating. The company said to delete the app and then obtain it again. Getting really tired of this regular routine. Update: The company responded to my review by emailing directions on how to view the recorded videos. This company’s product is inferior. If you don’t want to miss movemwnts around your property, I recommend you go to a different company. Update #2: A bot sends me a duplicate email of the first response. This tells me that I am far from the only person with this complaint. Run away fast while you can! Avoid purchasing yhis dice or video cameras..Version: 1.1.39
✓ It’s free but it should workThis app barely ever fully works either notifications are delayed when you click on the pop up notification sometimes the picture comes up by the time I connect to the app I could’ve went to the window faster the time stamps are wrong I tried to sync the time no luck I try without sync the time might be accurate until later then it’s off by an hour when I want to see a notification from 2 minutes ago it shows me an hour and 2 minutes ago I’ve done all the updates and I’m done with this product time to switch to something reliable at one time I might have recommended night owl but now I warn against it.Version: 1.1.57
✓ Terrible app, cameras are alrightI have the wired cameras, as far as the cameras and hard drive themselves I don’t have any issues. However I have 1GB fiber optic internet and the app for the past 3 years I have had these cameras has been pathetic. 95% of the time you can not check the cameras remotely due to the app. I have my hard drive for these cameras directly wired to my router. Having to deal with constantly being logged out of the app and cameras not loading is annoying. If you plan on buying just the cameras and not checking them remotely then they’re fine. However if you seeing this review chances are your intentions are to do otherwise and I would strongly advise against it. Until night owl actually takes the time and fixes this app my review is a strong 1 Star.Version: 1.1.47
✓ Used to work fineAll my cameras used to work fine. I actually have two NightOwl DVRs in my home, one with 8 wired cameras and another with 4 wired and 4 Wi-Fi cameras. Everything worked great for about 6 months and then all of a sudden the lights on the cameras would just come on and go off continuously, and on the NightOwl protect app I don’t even have the light option where I can click the button to turn the lights on and they don’t come on when they detect movement or detect human faces or anything anymore, the wireless cameras are pretty much worthless because I no longer get notified when someone is around my house. I dont know if it’s a software issue or what but whatever it is needs to be fixed or I will be throwing these in the trash and going back to the other DVRs I had before.Version: 1.1.34
✓ Terrible serviceCalled because my system not operating correctly and after being on hold for an hour I hang up requesting a call back. Finally speak to an advisor who after finding out my issue and placing me on hold for short time comes back on saying my issue be escalated and that I would be called back today once it was investigated and how to fix it and never got called. Not what I expected from a company that deals security equipment meant to protect. Very disappointed. Tried to trouble shoot app does not work picture only clear during day and there is never a smooth operation during playback now a camera just keeps adjust contrast and such on its own and it’s impossible to get customer service. This system was suppose to make things safe for me but it acts as if though I’m the one being watched my first security system this can’t be how they all are maybe it’s time to cut my losses. To glitchy for me.Version: 1.1.57
✓ App is junkFeatures constantly change and no longer work. Always blame wifi connection no matter what the issue is. Latest update is the worst, can no longer hit record on playback. Tells you download the clip but half the time it didn’t save as a clip. Overall, I would avoid this brand/company of cameras To your response “developer” …Hello, Recording an event that has not finished being recorded was not part of the programming of the app. We apologize for the inconvenience. please use the event download feature while in the playback section of the app." That’s a lie. I was always able to record from the timeline until this latest update. Try again. And I have to ask then; what is the purpose of the record button then?? lol you can’t even use it without getting that message. Admit it, your app and system is JUNK!!!!!!.Version: 1.1.57
✓ Garbage software and serviceHave spent months yes months working with this company to solve recording issues with their product. First if you are having an issue adjusting the zone sensitivity for each camera under record settings it’s not just you. We tried it on 4 different phones and the system will just reset it to medium if you set the lowest setting. They tried to play it off as a phone issue. Nope. Ultimately they didn’t address the issue and implied a refund and then recanted because it went past 30 days even though we had been working the issue. To make matters worse during the troubleshooting they shipped me a replacement nvr and put it is a large usps mailer box with absolutely no packing material. Ultimately this was not a fix. This system will say it sees a face or car when there is nothing there. The main reason I wanted to adjust the sensitivity. Just so you know they use the same software on all their kits so I would avoid them all together. If I could give 0 stars for this company I would. Absolutely terrible experience and product. Update: I have confirmed that the sensitivity adjustment issue is had by other customers as posted by other reviews. If you have one of these systems try and adjust the sensitivity under the camera. If you set it and come back it will likely adjust itself. Initially it was doing it to the next level up but now it does it on the lowest setting. It will adjust to medium..Version: 1.1.55
✓ This camera systemI brought my system a year ago and all my stuff is updated and everything my app and my cameras, now all of a sudden I can’t see crap on my cameras but it will notify me when some one is in front of my camera or a car passes by but just sitting here looking all my cameras are black you can see the green WiFi on all of the staring that the connection is good I have unplugged and plugged my system back in after two minutes and it still doesn’t work, I paid 400 dollars for a paper weight cause that’s what I am about to use it for, and developer please do not say update in the app because it’s all up to date on everything. Y'all system just crappy right now and I am going to have to buy a whole new security system which pee’s me off because that means I waisted 400 on y'all stuff..Version: 1.1.52
🙂 Night Owl Protect Positive Reviews
Night Owl Protect works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Night Owl Protect.
⛔ Night Owl Protect Problems
