- 33.2LEGITIMACY SCORE
- 35.7SAFETY SCORE
- 4+CONTENT RATING
- FreePRICE
Night Owl Pro App Complaints & User Negative Comments 2024
Night Owl Pro app received 42 complaints, negative comments and reviews by users. Have you ever had a bad experience using Night Owl Pro? Can you share your negative thoughts about night owl pro?
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Night Owl Pro for Negative User Reviews
✓ Since I have updated to iOS 14 the take so much time to start showing video!Since I have updated to iOS 14 the take so much time to start showing video! Or not showing it. What happen? Please I have your sistem in my work , I should change it for other?.Version: 2.3
✓ Time to update the appApple I phone 10 max it takes for ever to load up and sometimes drops you after 5 years maybe it is time to fix the app.Version: 2.3
✓ Did work but not the latest updateWorked great before the last update but after I updated the app the cameras are offline..Version: 2.3
✓ It doesn’t workWe have four stores all with Night Owl and this app does not show video, ever. And for customer service ? forget it, they sent you to their poor organized outdated website. Do not buy their systems so you won’t have to use their (many) unreliable apps.Version: 2.3
✓ Used to work decent until a month agoUsed to work decent until a month or so ago. The cameras are working but the app says failed to connect to server! So much for being about to monitor my home while I'm away! Please fix this issue! The app has always been slow to load but I could deal with slow better than not at all!.Version: 2.3
✓ Not working with iOS 14.?This app was working well until one of the iOS updates, maybe 14.5 or less. When can we expect it to work again? Using will CAM-IPPT-HDW.Version: 2.3
✓ Not working please fixThis would be 5 star however the app just stopped working for me stating the server is offline. Is anyone else having this issue. Or was I just lucky it worked for this long?.Version: 2.3
✓ Retail store ownerThis app worked great for a couple of months. Then, only when I was inside the store where the camera was located. Now I get no picture. Please help. I have hardly used this camera & app!.Version: 2.3
✓ App is uselessI bought the system about 6 months ago. In all that time the app has only worked once. Whenever I attempt to connect to the device it shows disconnect. Verified the settings removed and reinstalled the app to no avail. If you intend for this product to be used as a means of security, you've lost me. I can't trust the app..Version: 2.3
✓ Zero Stars - The End of Night OwlThis may be the end of Night Owl products,I use to recommend the product (1yr) now I told people stay away stay far away, they cannot seem to fix simple issues with applications allowing you to view cameras or have push notifications work at all!.Version: 2.3
✓ Good but push alerts are not workingThe app is extremely useful and easy to use for watching the live feeds. For accessing old footage, not as much, so I usually use the browser first. That isn’t a really big deal for the most part.... My main issue is with the alarm and push notification settings... simply put, they don’t work. I tap to enable and it toggles right back to OFF. I am not always on wifi so hoping to get a push notification when something happens when the alarm is triggered would be useful, specially while I am away from home/work and wish my alarm alerts me of intruders.... I have it setup to send me emails with snapshots, but I still won’t see that until I open my email... so please fix the push notifications!! thank you and please fix the push notifications... they don’t work on my ipad2, iphone 5s and iphone 8; so it’s not just my device. Thank you.Version: 2.3
✓ Worked..App worked ok for a while then all of a sudden shows cameras offline and takes an eternity to load up a live stream even when I'm on the same network. Losing all faith in the Nightowl brand..Version: 2.3
✓ The worst system ever!I agree with the rest of the ppl, I never got to work the app.. I have never been able to monitor my house from my phone or pad..app doesn't respond , one of the cameras blurry after a year .. 0 stars if there was an option ...Version: 2.3
✓ OMGI wish there was a way to have apple remove this app until it's repaired. I wish I had read the reviews here before I purchased this for my mother. The system in general is good as far as recording but I picked this over the others because I was supposed to be able to view them remotely but the app is nothing but trouble. DON'T BUY the "support" hasn't picked up after 2 hours..Version: 2.3
✓ App issuesThis app work great until December 2020 and now it’s slow to pull up the Cameras. This is a security issue if you need to view cameras quickly..Version: 2.3
✓ Slow slow slowThis app needs to be updated ASAP I was told night owl is one of the best "NOT" .... I had a cheaper one off eBay that was 50 times faster , paid good money for my surveillance system now I'm disappointed at nightowl S. U.C.K.S HELP NIGHT OWL UPDATE ASAP.Version: 2.3
✓ App just got worsePTZ still doesn't work properly. With this update, settings function does not work. Motion area feature is missing now too. Knew I shouldn't have updated app. Please fix or let me go back to previous version..Version: 2.3
✓ PLEASE UPDATE THIS APP...I have the 16dvr system installed in my home. It’s not that out dated and it seems the developers have deserted this app. I can’t even view my cameras from my phone when away from home. I can’t play back video either. From ANY DATE that’s entered. What’s the sense of having this system for security if I can’t even view my videos? I spent a lot of money to buy and gave your nightowl system installed. Please update your application..Version: 2.3
✓ Big problem!!!!Worked well for one year, except for one camera burning out. Today we were actually getting the camera feed of other people! One was a small restaurant, another some kind of construction yard with a forklift, and another of some girl's apartment with her walking around in a t-shirt!!.Version: 2.3
✓ Do not buy!I have had so much trouble with this app. The cameras two do not work. The tech reps are no help. This app is very poorly made. I noticed when you connect to a camera the camera light turns green indicating it's connected to the wifi but the app says that it's the wrong password for the wifi! So I then exited out of the app and then added the camera again while the light was green and it connects. This app has so many flaws!!! I have had to add the cameras three times and I've only had the cameras for a week. I think it's the app that is poorly made. Not the cameras..Version: 2.3
✓ Not so goodThe whole system is not what I hoped for. The phone app works off and on. Crash’s and out dated. They have move to a different set up and now left us hanging. The PC app for viewing is also junk and hard to work. I’ve moved on to a different brand. I would like to be a loyal customer but can’t do it with all these issues..Version: 2.3
✓ IPhone 5sWhenever I try to connect my iPhone to this app via Bluetooth, the camera shows up and the when trying to connect, it says Night Owl not supported !! I cannot get it to work !!.Version: 2.3
✓ Bad app supportLove the camera system have had it up and running for over 3 years but for the past 6 months after Apple did an update. Now the app keeps crashing and takes 10 or more tries to open. Called tech support and asked when they are going to be updating the app and his answer was they are not it is an outdated system you need to buy a new one. So if I replace it with one of there new models I guess in 3 or 4 years will have to do it all over again. O wait he also said the new DVR’s don’t work with the old camera’s so need to buy everything new..Version: 2.3
✓ App needs to be make againStart it from the ground up with a new design more modern and better features. Half of the stuff doesn't work and the app is trash..Version: 2.3
✓ CrashingApp keeps crashing, need update! Can’t even get to the point of seeing footage as the app won’t stay open long enough before crashing!.Version: 2.3
✓ App rarely worksThe cameras are great quality but...the app crashes constantly and takes forever to load! It’s a shame because it could be a wonderful product but it isn’t worth it at this time..Version: 2.3
✓ No stars if that was an option!We've had our camera for almost a year and it worked twice. Once after I installed it and then I had to call tech support and they went through a difficult manual setup and I had to use two different options; depending if I was at home or away... What a pain! Fast forward a few months and we got new phones... Never got the camera to work again. Do yourself a favor and buy a different product!!!.Version: 2.3
✓ Fix your appHow can you get this wrong when your competitors get it right? Your support is atrocious and app is useless 😡 So frustrated with you guys right now. I hate wasting money and that's all your product is good for.Version: 2.3
✓ No Support!I have been trying to get this night owl wifi camera to work on 4g with no success. Works fine on wifi but that doesn't help me when I want to check on things when I'm away. Tried to contact support and all I got was music for over an hour. Not worth the trouble..Version: 2.3
✓ Doesn't workNo video, crashes.Version: 1.0
✓ REMOVE THIS APPYou said “the developer” stoped updating the app in 2014. ITS YOUR APP and you have not made a replacement app to work with equipment you are selling. DO NOT TRUST THIS COMPANY! They sell products they do not support then blame their “developer”. What a rip off! Don’t get me started on how frustrating the app was when it was supposedly working. If you make an app, expect to update it or make your equipment work with third party apps. It’s not hard..Version: 2.3
✓ Push alerts don't workPush alerts don't work, as they advertise. Night Owl support is horrible. All you get is an answering machine or hold music. The app also does not hold your device, you always have to select it to load it. I would rate this a zero but it don't allow you..Version: 2.3
✓ Please update the appYou are still selling this product, having bad reviews for failure to update the app can not be good for business. Do right by your customers and make the necessary updates.Version: 2.3
✓ Works AgainAfter several weeks of extremely slow loading of the cameras (over 60 seconds), sometime between 8 & 10 PM (Eastern time) on Tuesday March 8, the program mysteriously began to work properly again...but for how long!.Version: 2.3
✓ Support for this app stopped long ago.Doesn’t even get to logon attempt. Additionally, the developer no longer supports nightowl pro. Why not simply remove it from the app store?.Version: 2.3
✓ Night owl proWorst app ever, can't believe this company only has one app for its products. I found a app that works well for my night owl pro , cost 4.99. It's call Ip cam viewer pro . They need to fix this app or make another one that works. Would not buy again.Version: 2.3
✓ Playback footagePlease improve the playback options. It just shows a black screen every time. If I can’t even download the recorded footage, then why have the option?.Version: 2.3
✓ What happened?I used this app for over a year with no problems, then a week ago it said my cameras were offline. Well the cameras are online but the app is not totally connecting to them. Please get your updates together for this app because I would have gave it 5 stars before this happened..Version: 2.3
✓ Works sometimes.I am not happy with this system I purchased for my house. The app works on and off .Some days it works great some days it don't work at all. Currently the app is not working and I called support but no answer and left a voicemail with no call back. I bought a laView camera system for work and it is great I would highly recommend it over night owl. The laView system I set up once and have not had one problem over the last year with it and the night owl I constantly fight to get it to work correctly. All I can do now is save my money up so I can replace this with a system that works. Very disappointed ..Version: 2.3
✓ Terrible productThe worst, do not buy Bought this last year and it worked for 2 months after that one camera at a time got no pictures then all 5 cameras were gone No help from support and they won't send us new camera. Total waste of $600👎 Would give no star if I could.Version: 2.3
✓ DO NOT BUY THIS SYSTEM.DOES NOT WORK AT ALL. Seriously? This is the best you can do? The app works alright SOMETIMES. But it ALWAYS takes FOREVER to open. I have tried in on my Iphone 5s and on my ipad AND my Iphone 6! I have fast reliable internet and even with that, the system takes FOREVER to launch correctly. (That's if it even does) the app crashes half the time, and it's really annoying to deal with this. I would advise to get better developers, or i'll just get a better and more reliable system that actually works. UPDATE. I am now telling all friends and family looking into this system to look elsewhere. The costumer service is HORRIBLE. They NEVER answer calls, emails, etc. my system has been installed for a month at most, and cameras are already starting to break down, most look extremely blurry out of the box..Version: 2.3
✓ CrashingWhen I go to take a snapshot of a video surveillance. It saves it on the night owl app. I can view the picture as soon, as I try to delete the picture it crashes the app. Also I enjoyed being able to lay in bed overnight and watch my security system. After a few hours the Apple shut down and crash. Night owl lite never did that..Version: 1.3.4
🙂 Night Owl Pro Positive Reviews
Night Owl Pro works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Night Owl Pro.
⛔ Night Owl Pro Problems
