- 29.8LEGITIMACY SCORE
- 30.3SAFETY SCORE
- 4+CONTENT RATING
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NightOwlX HD App Complaints & User Negative Comments 2024
NightOwlX HD app received 48 complaints, negative comments and reviews by users. Have you ever had a bad experience using NightOwlX HD? Can you share your negative thoughts about nightowlx hd?
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NightOwlX HD for Negative User Reviews
✓ Update broke functionalityCan’t see my camera now and will no longer go into landscape mode. This is my 3rd and will be final issue with this brand. Unfortunate..Version: 2.0.6
✓ Room for ImprovementPrevious Swann user that recently converted over to Night Owl. I couldn’t have imagined a moment where the Swann app could be better than any other camera systems but I guess I was wrong. When looking at multi camera live view, there is a few second delays in each of the feeds. To get a true live feed, you have to select the one camera view option. With more and more people relying on security cameras, a few seconds can make a difference. The Night Owl app is a little frustrating due to default settings never remain the same upon reopening the app. What’s needed: * Ability to set & save default SD/HD streaming options (not working). Upon closing and reopening the app, the app reverts back to SD. Why is there even a SD option? * Ability to set & save default view options )not working). Upon closing and reopening the app, the settings reverts back. * Ability to rearrange live feed cameras (prioritizing feeds) without setting favorites..Version: 1.4.2
✓ Stressed and more stressNo notification from the app even updated and same problem.Version: 2.0.6
✓ Slow response makes app uselessPurchased system at Costco. Downloaded app, but too slow and unreliable for a security system. Please optimize ASAP to prevent more customer dissatisfaction. JC.Version: 1.4.2
✓ The App is not greatI wish I would have researched and read reviews before purchasing this product. The app is terrible. Only works 75% of the time. The images will not come up with out going into one screen, wait a few seconds then back out. Only then do you see any images. Most of the time, only 3 out of 4 come up. What is the point, if you can see what the camera sees? I even emailed the helpdesk. As of yet (1 week) I have not gotten a response. Poor App, poor customer service. I’ll take my business elsewhere..Version: 1.4.2
✓ Low quality appThe playback of recorded video is very low quality. Poor ui on ipad pro. Feel like 360p playback quality. Camera have no audio. The night colour l2 doesnt work. All the video playback in black and white even in day time video. No fast forward or rewind on video. Forced to watch video from beginning to end..Version: 2.0.6
✓ Playback qualityThe play back quality is horrible. If you go back to try and view a certain time frame. Depending on the time the video saved. You have to wait hours just to get to the time frame needed. There needs to be a fast forward option. This is horrible. I also had the police department come once to ask if they can see the video from the camera I have point to our alley. They where investigating a shooting and the car fled by my house. Unfortunately this app was no help and it was embarrassing. This system is the Wish version of any camera system..Version: 2.0.6
✓ Better than my last systemCan’t seem to find a way to scrub through the continuous recording video? Any suggestions?.Version: 1.4.2
✓ Latest update... really?This latest update, all you did was make it the regular non HD Night Owl X app... yeah the Night Owl X HD crashed every 5 seconds, but at least when it was in “HD Streaming” the HD worked! Seriously, all you did was transfer over the EXACT non HD app. It’s exactly the same... with the same issues and everything. If you click on HD Streaming, it never works. You literally have to click it over and over until it decides to work. And when it does work... any movement, it’s just a big blob of pixels. And no, it’s not my internet... as the previous version of Night Owl X HD streaming of HD worked great. I’d take the constant crashing over this mess any day... this isn’t even usable. What’s the point if you can’t tell what’s going on in the videos? Please fix it... or just put the Night Owl X HD version back before this latest version. I wish so bad I wouldn’t have updated to this mess..Version: 2.0.6
✓ No stars should be possible for thisIf your at this point stop and return your cameras. It worked good on my google phone. Switched to a new iPhone and the night owl apps are an abomination. Nothing ever works. The app runs and looks like it’s from 2006. Night owl you stink..Version: 2.0.6
✓ Stopped workingIt no longer works to view remotely on my iPhone. I can only view while WiFi connected at home. All apps are updated at home and on iPhone. Tried using the QR refers to access Zendesk for help and it says the page no longer exists!.Version: 2.0.6
✓ Could be betterI purchased my Night Owl system at Costco a couple years ago. The camera quality and motion detection are great. Accessing video on the directly attached monitor is fairly straight forward, actually quite usable. However, the app could be better. * First off, it’s not at all iPad friendly. It only works in portrait mode on an iPad. * Second, video playback only lets you see a limited number of saved videos per day. It will even tell you 27/85 videos, and provides no way to see more than 27 of the 85 videos for that day. You have to physically go to the device (not using this app) to see the other videos. This huge omission alone makes this app frustrating. It always excludes video from early morning (midnight-9am), when perps are most likely to be active. Why not allow me to see all videos for the day?.Version: 2.0.6
✓ Lack of developmentWhat kind of genius thought it was a good idea to disable landscape view of cameras? Also there is no fast forward or reverse functionality in this app. Overall terrible experience compared to your older app. Please hire a real developer to fix this..Version: 2.0.6
✓ ZERO STARSThis whole system is garbage. Look elsewhere, you will spend more time trying to get the app to work then you recordings. Worst purchase I ever made if I didn’t spend so much time installing this hunk of junk I would take it all back. My old battery powered Blink system was a MILLION times better for half the price..Version: 1.4.2
✓ UpdatesAre updates ever coming for some of these bugs???.Version: 2.0.6
✓ No push notifications2nd review. 1st never posted. Customer service is terrible. Can’t get help. Ouch notifications do not work.Version: 2.0.6
✓ Multi-cam live stream only updates screen every 10 secondsWhy does the X HD app streaming from a XHD30 to an iPad only update the multi-cam view every 10 seconds? It’s not a bandwidth issue...the X app (not HD) streams nicely in multi-cam view on the same iPad. This makes using this ‘overall view’ worthless for live monitoring in the X HD app. Both apps function OK, but the X app (obviously written for an iPhone) doesn’t screen format properly for iPad (portrait mode) and is clumsy to use on it as it requires continually rotating the iPad to move from one camera to the next. The X app works more naturally on my iPhone..Version: 1.4.2
✓ Bad system or bad application?I admitted, I did not do research about products when I bought it. I left it up to Costco and it fail miserably! I bought the night owl 5mp, the installation is very much self explanatory, the software installation was a bit confused. Anyway, I bought this system because it is detected by body heat [thermal], I am not sure it really is recording by thermal?? The play back feature is not playback instantly, have to wait for several hours? also, WHEN I PLAYED BACK, IT WAS RECORDED IN 704x480, very poor quality images ( using my iPad Pro). I constantly switch or reset quality image feature to HD STREAMING or the system will switch back to SD streaming. I spend too much time to install cameras around my home and I am NOT HAPPY with the products???? I am gonna leave it until I find better surveillance security system then RETURN NIGHT OWL....Version: 1.4.2
✓ Worst AppI’ve tried every version of their apps, and they’re all terrible quality and bad overall interface. Would never buy from this company again..Version: 2.0.6
✓ No landscape viewWas the lack of landscape view an oversight? Makes using iPad awkward. Since this is a new version, I’ll withhold comment on the other functionality. Please fix landscape view.Version: 2.0.6
✓ OUTDATED SOFTWAREThe app looks like it’s from the early 2000s. Confusing user interface, and the aspect ratio of the app doesn’t even fit the iPhone 8 or X screens. Terrible app. Competitors like Wyze, Ring, and Arlo have much better apps that actually work. DO NOT RECOMMEND UNTIL THEY UPDATE THEIR OUTDATED SOFTWARE..Version: 2.0.6
✓ So far so good...butThe app serves my need almost perfectly. But I keep getting the same notifications of the same area, same time and same video footage. I only need to see one notification from the same time, area and footage. I would give 5 Stars without hesitation. UPDATE: To Developer: I’ve visited the support website and still can’t resolve my issues. Thanks, I want to give you a better rating..Version: 2.0.6
✓ Warning do not purchase!Hard time setting up account and app does not work on any of our company devices. Freezes and kicks you out of the app. Already called customer service but still have same issues. Removed app and reloaded but still no help..Version: 1.4.2
✓ Return to store!Dont bother, this will not hook up to ur phone, customer service does not reply and when using online chat they just disconnect ya! Go and get “Blink”easy set up in about 30 mins u can have everything done and ready to go including the phone way better picture and cameras are voice capable.Version: 2.0.6
✓ Poor customer support and poor productIf you’ve bought this product, take it back and get a refund. They’re terrible..Version: 2.0.6
✓ App is patheticIf you have their cameras you have no choice but to use their app. It barely works. Never have been able to view motion detection only live view. So you can’t go back and view anything that may have happened. Pretty much worthless. Using on iPhone. Please update your app. You never fix anything..Version: 2.0.6
✓ Half the features don’t work.-It won’t let you filter times on recording playbacks. -only shows me 40 motion recordings. -creating a favorite won’t let you type in a name..Version: 2.0.6
✓ Terrible appIt baffles me how terrible this app is for such a big company. The UI is cumbersome, the playback is impossibly difficult, and I have never been able to download any of my videos. How is it 2020 and you still have an app that seems to be a program in the 90’s? And it has been terrible for years and all Night Owl apps have 2 star ratings which should tell you something is wrong and needs to be fixed. I would never buy Night Owl again because it is so difficult to navigate the security playback both in the app and on the device itself. Sorry, but it’s true..Version: 2.0.6
✓ Old apps and viewer much betterI’m very disappointed in the apps and the pc viewer.I bought one of these systems years ago and have been very pleased with the system, apps and pc viewer. playback has always worked great. So I was excited to get a better HD system or so I thought. The PC viewer is horrible and playback doesn’t work. The app on my Samsung S9 works horrible and playback doesn’t work. And the app on my new iPad crashes constantly and guess what? Once again playback doesn’t work! Not to mention that on the old apps and viewer for these systems you could fast forward the playback the new apps you cannot. I’m confused on why things have seemed to have gone backwards instead of getting better. Please work on fixing PC viewer and please update apps..Version: 1.4.2
✓ No fast forward in continuous modeWhen reviewing video on the app for a continuous recording there is no way to fast forward or quickly scan through the video. This makes remote viewing of video feeds unusable in the app. Is there a plan to add such a feature soon?.Version: 2.0.6
✓ Terrible Security System - Playback is uselessI bought the Night Owl security system to replace a Q-See system which died after 3 years (At my store). This was a BIG MISTAKE. This system’s software is very primitive in comparison to Q-see and Swann (which I have at home). For me the main reason to have a security system with cameras is to get notified on detection of movement and to be able to easily playback and select the time this movement occurred. Detection works primitively but with very few selective settings, but playback is useless! Playback does not allow you to scan, fast forward, or select any segment of video. You need to watch the entire recording of video to find what you are looking for. If you try to download videos to later use some other video software, you cant find where the video is downloaded, and if you do the file seems to be incompatible with the most popular video editors. SORRY, but this is a very poor security system. They need software developers that know what they are doing..Version: 1.4.2
✓ Don’t waste your time or moneyThis system is a joke... an absolute joke. No functionality. No playback features. Documents provided via their website is absolute no help. Go here and click this and search search search. The documents provided is nothing like the software provided. Live view is laggy and often freezes up. I could keep going but I’m sure you get the broken picture. If I could get my money back I would. $300 down the drain.Version: 1.4.2
✓ Email address suddenly isn’t registered to my accountMy app was working fine all day and now suddenly it won’t let me log in. Worse yet it won’t let me reset my password because it says my email address isn’t registered to the app and I can’t get support without first logging in. I don’t think I’ve been hacked but if I was how can I go about getting support?.Version: 2.0.6
✓ Bugs Need FixedThe only reason I gave the app two stars is because it has a good idea and the picture is good. However, I can hardly play a playback video. The screen goes black when I try to watch it. Also, the screen glitches and freezes when I go to watch a live view of a camera. Makes it very hard to watch what is going on when I’m not home!.Version: 2.0.6
✓ Video range is terribleViewing my cameras on my iPhone while at the location they are installed comes up and is viewable, while I am at that location, however when I leave that location I am able to get alerts, but no video at ALL! This app is terrible, but it seems to be the only one that works for my system...but again, only while at the location of install. Very inconvenient and frustrating when I can’t see what is going as an alarm goes off!.Version: 2.0.6
✓ No Landscape in IPadThis recent update applied today, took away the landscape layout of the app, so now the only way to view it is in portrait mode, which being I use a keyboard and typically am in the landscape mode it makes if difficult to have to view you cameras sideways. Please fix this problem. It worked in the last version but not this one..Version: 2.0.6
✓ Poor execution...The hardware works okay, but Night Owl software is clunky and primative. That includes NightOwlX_CMS for PC and Night Owl XHD on my iPhone. Just a downright terrible interface that is littered with non-functional and counterintuitive bits. Comes up with nothing for playback, search function doesn't work on phone or PC, and my phone only shows live view for one of four cameras. I'm tossing the whole system in the trash and replacing with a better system due to terrible software..Version: 2.0.6
✓ Worst App everPlayback is awful. I have an iPhone. I go to playback and you have to keep refreshing from 11pm the previous night. Then keep refreshing it. By pulling down. Most of the time it stops refreshing at whatever time it feels. So if an event just happened 10 minutes prior. Looking at it from your phone is impossible. If you do happen to get to the time you need and download it. The video plays faster or it’s been cut off..Version: 2.0.6
✓ Poorly designed and not QA-testedOnly way to obtain a password reset is by contacting technical support. The “chat” feature within the app is dysfunctional. Chat is disallowed without selecting a department (“Technical Support”) but the app disallows selecting any department. This is true on both iPhone and iPad..Version: 2.0.6
✓ Please fix the crashingApp shuts down when i use the live mode for over 5 minutes, shuts down immediately if I attempt to playback. truly no point in having this system. the minute number of times that the app does not crash why trying to view a playback, then i am stuck viewing a video at live speed which is ridiculous. tried downloading the video and it took so long I gave up..Version: 1.4.2
✓ Not work on iOS 14My system and the app worked beautifully until I updated to iOS 14. At first I could not see my cameras on my phone after the update. I check and it tells me to delete the app, reinstall, try again. Did that, still can’t connect. I try the HD version, still no good. It tells me to check the network but that is fine. I’m streaming TV and checking other, unrelated devices (thermostat, temp / humidity gauge) and they talk via the network to my phone. The timing to this problem is the new iOS update. Since the last app update shows 11 months ago, they must be related. I see my cameras on the connected monitor but not my phone..Version: 2.0.6
✓ FIX YOUR APPI have had 2 of your systems for over 2 years. I thought you would have your app fixed by now. I haven’t seen an update in a LONG TIME..Version: 2.0.6
✓ Crashing appThis product claims it can be used between devices, but when you connect a different device everything crashes on all devices. This is a bad app, too many problems!.Version: 1.4.2
✓ Please fix itEvery time I want to watch my dog in my backyard it’s so hard because it’s pauses and what not and it’s gets really annoying and playback it’s horrible please consider the repairing a lot of people want it fixed.Version: 1.4.2
✓ Development seems to have ceasedOver a year ago a promise was made, in a reply to another person’s review, to get the development team involved with fixing the issues with the video frame losses occurring in this app that does not occur in the non-HD version - and is in no way related to insufficient bandwidth for HD streams. As of today there has still been no app update for over a year to even attempt fixing that issue. On top of that there has been no attempt to fix the consistent app crashes reported. What has this company’s iOS development team been doing for the last year? Along with this app, the browser interface on the device has still not been updated to support anything other than the old Internet Explorer. If that wasn’t enough, the Night Owl CMS Windows app still has not been updated (again..more than a year that I know of) to fix the very high CPU usage problem (bogs down even my 8th Gen Intel i7 machine with dual GPUs) that makes that viewing option unusable, too. All of this has made very limited usability out of a system that promised so much - but has yet to deliver even a quarter of that promise....Version: 1.4.2
✓ Only live view worksI’ve had this system for 9 months now and they have never fixed this app. the iphone app version works pretty well but the ipad app can only do the live view and one only motion triggered video. After that the app hangs or disappears..Version: 1.4.2
✓ App keeps crashingOnce again, the app continues to crash and can't be used for remote viewing. That's one of the benefits of having cameras - to be able to review what's going on remotely. This system, without a working app, is useless to me. I plan to install cameras at another business I own and WILL NOT use a Night Owl system next time..Version: 1.4.1
✓ Don’t purchaseThis app is horrible! The cameras themselves have good image but the app fails to run recorded motion on all cameras. Sometimes it does, most times it doesn’t. All I can really do is watch live view. What good is that?.Version: 2.0.6
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