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NETGEAR Insight App Complaints & User Negative Comments 2024
NETGEAR Insight app received 70 complaints, negative comments and reviews by users. Have you ever had a bad experience using NETGEAR Insight? Can you share your negative thoughts about netgear insight?
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NETGEAR Insight for Negative User Reviews
✓ Bait and switch switchI didn’t read the fine print and the netgear switch I bought required this idiotic app. A new low in the world of boat ware and data mining- take some piece of hardware/firmware that probably works great if you set it and forget it and lay heaps useless software and cloud based feature junk app crap that immediately starts spamming your desktop machine in box documenting in gleeful terms that electrons are moving in your switch while the app you are required to out on your phone can’t configure the switch. All this app fun for free? No! after a year you get to pay!!! I could not return the switch fast enough and will never buy anything Netgear ever again..Version: 6.1.17
✓ Useless AppI have a number of Netgear products including two NAS systems and two Ethernet switches. I downloaded the app and logged into my pre existing Netgear account. This alone was problematic because for some reason it didn’t have my country (Australia) in my profile. I was advised this was essential. The app refused to accept this information on multiple attempts reporting “an error “ in the process. Then the app scanned my network and only found 1 device out of several and decided it was unregistered. I know for a fact I have registered all my Netgear products through my pre existing account. In attempting to register the product it wanted me to create a whole new network and set up a new hardware password that would override any previous passwords. Are you kidding!??!!?! Why would I want to go through my entire network and local connections to change login details to the new over riding password. My current password should be fine. This was supposed to simply my network management not make it more difficult. Then I tried to register my Ethernet switches. As before the process failed due to an error!!!! At this stage I abandoned any hope of this being a useful tool.Version: 4.0.15
✓ Decent app for Netgear switch managementUsed to manage Insight Cloud managed switches. App is more intuitively laid out than Web GUI but some features are not so easy to find. iPad app should be fixed for Mac also..Version: 6.12.2
✓ [Orbi Pro] Glitchy & needs updates, just use the online gatewayThis was a great app at first but after you use it for a bit it gets very glitchy. It says that one of the satellites is down even though it is working fine, and setup was painful. Hope they fix this to make it more stable....Version: 5.7.14
✓ Impossible to UseI bought 4 x AX6000. But it was impossible for me to configure something dead simple like 3 VLANs and 3 SSIDs. Every configuration step was generating a UI successful message and then a notification of failure. I received like over 50 messages of errors. Really impossible to config and I'm a network professional! I couldn't even mesh the satellites literally facing the main AP. I sent the product back..Version: 6.7.1
✓ Complete garbage!You make your business class AP’s only configurable through this garbage app that doesn’t work. I set up networks and AP’s on the daily. This is by far the worst experience I’ve ever had. I have no idea what is going on with the AP’s and don’t know if they are updating firmware so I’m afraid to reboot them. Nothing is actually working and nothing will change..Version: 6.0.11
✓ Devices unusable after yearAfter a year your router will be tagged “unmanaged” which will force you to try to buy the add-on subscription, which infuriatingly enough you cannot purchase in the app - so basically you’re left with a fragmented and broken product. Horrible experience, they probably have 5 teams trying to monetize their users in different ways and it breaks simply user flows with no ability to workaround..Version: 6.10.5
✓ Does not workDownloaded and registered, receiving an activation email and clicking on the link. Went back and signed in successfully. Tried to register 3 new products but when I typed in the serial numbers no confirmation given. No opportunity to go back to previous screens. Had to log back in and none of my products present except one item I did not recognize. Tried again and same result. Contact us just asked for all my details again. Not good at all. Hoping the products fair better - a set of the latest managed switches including fibre and POE+ . If not they will be sent back and appropriate reviews. Anyone know how I can get direct access to Netgear?.Version: 5.0.13
✓ Device GS308v3 not supportedI don’t have a problem if the device is not supported in Canada. But I have a problem wasting time to download this app and enter the serial number as instructed in the package only to receive an error because I live in Canada...App terrible. Device still very good..Version: 5.9.5
✓ Cannot find GS308PPMy phone is connected to the Netgear GS308PP switch, which doesn’t have Wi-Fi, through a Belkin Ethernet adapter. But this app cannot find the Netgear switch..Version: 6.1.15
✓ Less info than Orbi app and slowerWas forced to switch to the Insight app from the Orbi app I was originally instructed to use because support was apparently removed for my Orbi Pro. The Insight app is significantly slower and doesn’t provide the information I had available with the simpler Orbi app. I don’t see any of the supposed additional benefits of the Insight app; it’s like they are hidden from me or aren’t actually in the app. Plus it appears that I’m apparently going to have to pay a subscription once the trial runs out..Version: 6.1.15
✓ This App is slow, buggy, and useless.Registration doesn’t allow you to select a country. They managed to make even typing slow and painful. It also doesn’t seem to recognize the wired switch that is connected to my WiFi router. That makes it useless to monitor anything from a WiFi only device like an iPhone..Version: 5.1.12
✓ Please fix the data transferred loggingThe data transfer counters are all just nonsense, seem to undercount hugely. Irritating as I want to be able to see how much data my devices have used. Switch is a GC108P.Version: 6.2.23
✓ No idea what this actually doesYet another iOS app that won’t rotate to landscape mode on iPad!.Version: 5.6.11
✓ Functional but not intuitiveNetgear has 1 billion product lines (this is a qualitative estimate), and 6 ways to interface with each of those products (another qualitative assessment). which means there are ~6b paths to navigate to find the one that works for your product and your environment. and their information architecture makes it very difficult to discover *your* right path. so you're bushwhacking most of the time. just to get setup with my orbipro6 i jumped between 2 apps and multiple browser based interfaces just to land in a good spot. to wit, i now have a netgear account, an insight account, and an orbi admin account, and i think my device management is now done through 1 app and 1 web portal (i'm good at managing my personal documentation, so this is ok for me but probably a recipe for disaster for the avg consumer). this insight app is the one i guess i use for my device management. (note: strangely i don't think i use the orbi app, or at least it hasn't been working for me) once you get through all the confusing stuff and are using the app, it works. that's it. this app reliably functions as intended. nothing else. it won't look pretty, it won't be intuitive. it will work. which is all we can ask for i guess. and if you're a real twisted sicko, it may give you a sense of nostalgia for 2003 ux/ui..Version: 6.10.5
✓ It keeps logging me out and doesn’t remember my login“You must log in the first time manually” it says - well it’s not the first time as I have used it dozens of times with Apple fingerprint recognition. I don’t remember my login, so that’s the end of that. Time to delete it and buy a different brand of switch that doesn’t need a badly written app..Version: 6.8.4
✓ Really badThe app is essentially useless.Version: 7.0.3
✓ Unable to Access AppWhen I attempt to create an account for the app and I receive a notification to review my email for account verification, nothing is in my inbox. I also tried creating an account through Facebook and was unsuccessful. Not sure why the verification email is not coming through....Version: 5.0.13
✓ Terrible do not buyTerrible network won’t wok with satellite in next room.constant dropouts awful support an expensive night mare. Forced to buy another router.avoid the plague.Version: 6.9.4
✓ Facebook!Really using Facebook!! with anything to to do with still more Personal information especially direct access to my routers network settings with there track record, Really NET-GEAR you’re that hard up for money you’re willing to sell/trade off our security to Facebook.Version: 5.0.10
✓ Not supported.I buy a new Netgear Switch, the instructions that come with it tell me to download this app so I do, go through the hassle of giving them my e-mail address and phone number to create an account, then when I try to register my Switch the app says it is not supported! WTFO? Netgear 8-bit Gigabit Ethernet Unmanaged Switch GS308v3.Version: 5.8.13
✓ Switch Forces You to have a SubscriptionThe software is cool, but I bought the switch for my house. Didn’t know after the first year I would have to purchase a subscription to use any of the features. A bit ridiculous. I feel held hostage..Version: 6.4.2
✓ Pointless trying to set upBought the Netgear 5-Port Gigabit Ethernet Unmanaged Switch from Argos - Good. Plugging in and connecting to the internet - Good. Installation guide says install Netgear Insight App - Good. Scan barcode - Fail. Manually enter barcode - Fail. App usefulness - Fail. What’s the point in making me install the app, go through the account creation process and enter my serial number only to be told that the app doesn’t support my Ethernet Switch!?.Version: 6.0.11
✓ LaughableApp won’t connect to server. Laughable because Netgear customer service is poor and the new app, which now ‘allows’ access to customer service, won’t even connect..Version: 5.0.10
✓ App doesn’t configure everythingI figured out was wrong when I finally found in the documentation that said you can’t configure the WBC502 to be a client bridge from the insight app. It me took me hours trying over and over to then get it out of insight mode, because connecting from the browser doesn’t allow certain configuration until your out of insight mode. I finally just reset the unit. Deleted the insight app from my phone and gave it this 1 Star rating. The first thing the app should ask is are you configuring it XYZ, if so then don’t use the app. I have been a Netgear customer for years. Worst experience I have ever had trying to get a product configured..Version: 5.8.13
✓ Not designed for iDevicesOr at least nobody bothered to test it. Couldn’t create a new account. Period. But along the way I fount hat I couldn’t even tap the create a new account link on an iPhone because the keyboard covers it an the is no scroll. If you have an account, fine. Otherwise, Tantalus. So I switched to my iPad. Now there is enough room to see the link. But guess what? It doesn’t work. Seriously!.Version: 5.5.17
✓ It just crashes nowGot a notification that this app had an update ready for it and once it was done updating all the app does now is crash when I open it. Thanks.Version: 6.4.1
✓ Doesnt work well on iOSI cannot do simple things like reboot my Insight AP via the app because when i tap the reboot "button", nothing happens. This same issue of buttons not responding to clicks happens with multiple different options throughout the app, so i am unable to access a lot of the features and configuration options. Tried deleting and reinstalling the app but the problem persisted..Version: 5.7.14
✓ Doesn't workThis app keeps crashing and doesn't let you do anything.Version: 2.11
✓ NetgearIt will not let you register when you put the password in the password of your choice even though you follow the directions it still will not allow you to get any further do anyone have any suggestions how you can register Your product when they won’t let you get past the password.Version: 5.9.6
✓ Astonishingly badThis is an impressively bad app. Although I don’t actually know all about it, since I can’t even get past the setup screen - the link to create a netgear account doesn’t work on my iPad. Combine that with the lack of landscape mode functionality and so far even 1 star seems generous. Really not happy to have my new $500 NAS held hostage, I think this is going back to the store for a different brand. Netgear seems to seek to destroy what used to be a quality name - buyers should look elsewhere..Version: 5.1.13
✓ Why is this subscription service offered on a low priced unmanaged home switch?I just wanted to register my product for warranty and was directed to this app from the inbox leaflet in my new 308-300UKS unmanaged switch. I was surprised that I am now on a 30 day free trial for a service that I don’t want or understand. My concern is that there is no clear indication of what will happen after 30 days? Will I somehow charged via my original purchase details or Apple applications subscription service. I hope that neither will happen and the app becomes inert . Either way the vacuum of information is an inconvenience and an unwanted concern. Zero points for presentation from Netgear. You’re wasting my time..Version: 7.1.2
✓ Super confusingSetup is super confusing and completely useless device..Version: 6.2.23
✓ Absolutely unintuitive, slow and poorly documentedI have been a netgear customer and evangelist since 1998. it saddens me that the company that gave us the Orbi has brought the Insight line of products to market too. I am guessing Netgear sacked the orbi team and had a bunch of IT interns develop this app and the hardware too. The app locks up frequently, it keeps saying that the product i am registering is registered with another account but then magically the device gets registered to my account. changes made to devices take way too long to show up. the documentation is not current and does not reflect reality. I have my MCSE, A+ and Net+ certs and i have not been able to get a master and receiver configured! and whatever you do DO NOT CONTACT SUPPORT!! levels 1 and 2 are reading off screens and have ZERO real world experience with any netgear products and level 3 (the product development team) could not answer the most basic questions (eg. “what is the line of sight operating distance of the WBC502 in access point mode. NOT IN AIRBRIDGE MODE). sorry netgear, you lost a long term loyal customer..Version: 6.1.15
✓ Complicated to use and poor management logicAfter reading all the recent one star reviews, I decided to give it try anyway. The registration process was ok, I was even ok with the dreadful message about me paying subscription after the short trial. Once I landed on the step which I was asked to create a new device pw which will replace the one I had carefully crafted for the device during the setup, I was like that’s it. I’m done. Even closing the account takes steps of verifications. I thought the security measurements at my work was over the top, this is goes beyond that from a different perspective. I understand the subscription model, but can’t you offer something free for the customer so they can do something on their mobile device and controlling the devices you made which they had purchased? Egh ….Version: 6.10.5
✓ Doesn’t workIt’s showing my switch is disconnected 90% of the time, but it isn’t. Can access it through the network. Get rid of this useless app & working perfectly since.Version: 7.1.2
✓ NETGEAR are rubbishGot this app to work with my criminally overpriced Orbi 6 Pro kit, which I promptly returned because it was an absolute pile of crap, sold using complete lies and misleading information. Don’t bother buying anything NETGEAR, they’re crooks!.Version: 6.9.4
✓ Doesn’t workWants the terms and conditions accepting (but no tick box) so can’t create account as Submit is greyed (or purpled) out.Version: 6.6.5
✓ Not impressed & it’ll cost yaOK Netgear, people actually use their iPad horizontally not vertically. And some actually type either on the screen or with a keyboard and the keyboard is horizontal. OMG if its designed for iPad, at least test it on an actual iPad. Or even an iPhone for that matter. Think horizontal. My second issue is: REALLY? You are going to charge per device? OMG just another way to extract money from your loyal base. The third issue is the extreme labor intensive way to add each device. Seriously there is no option to have it search an existing, functioning network and you simply supply the password for all or each device? Unbelievable. And create another account/password and alternately use Facebook credentials as an alternative? Please think about IT security. On the positive side, the interface is very pretty. The layout from what I saw before I gave up was clear and appeared easy to work with. But I suspect very few will have the time/patience to set this up and then find themselves with another yearly/monthly $ draw from their assets. Netgear makes great products and this app, if fixed, should be FREE as it would encourage more purchases of their products..Version: 3.0.27
✓ App issuesThe app itself crashed a lot at random times. The recent update won’t even let the app open. Being that it is net gear I’d figure they try to at least resolve these issues, but haven’t seen too much progress. Definitely having second thought on purchasing this product..Version: 6.4.1
✓ Stupid appHave to use this to register a device. In one minute, I struck three major issues. 1. It says to use the iPad camera to scan the barcode to get the serial number. It is unable to find the barcode on the box when I have the camera pointing exactly at it. 2. It does not offer all the time zones in Australia when adding a device, just a seemingly random subset, not including the most important one. 3. After I added the device by serial number, it found the same device on my network, with the same serial number, but insisted they were different devices and would not combine them. Just hopeless. Need a real developer. Response to developer’s comments: Sorry, I cannot be bothered. It has taken you five months to reply to this so you are obviously *very interested* in the comments. Window-dressing by asking for feedback does not compensate for releasing not even an alpha quality app then ignoring bug reports for months..Version: 5.6.6
✓ Update BugApp worked perfectly until I updated the app. Now it shows no devices are connected when I have several devices connected. I connected via http and I can see all my connected devices. Support please fix this issue. Unable to give you back a 5 star rating. Once fixed I can now give a better rating.Version: 5.9.5
✓ Professional CourtesyNot really a review, just lending a hand. I downloaded this app a few moments ago and noticed while adding a new device, theres a prompt on the bottom of the screen that indicates “Registation Key” (Registration is spelled incorrectly).Version: 5.8.11
✓ Never buying netgear againHave always used Netgear products. After buying this product I will go elsewhere. The remotes lose connection all the time and don’t re connect. I should have returned them after spending hours with support getting them to connect when I first bought them. Bad product..Version: 6.1.15
✓ It’s all in the details and paying attention to the small stuffThe Netgear is working fine BUT - no screw-hole template (super simple, even on the inside of the box) - small pamphlet told me to download the app, I did but why??? It does NOTHING for my small switch besides gives you my (fake) personal information. That pamphlet shouldn’t have been there..Version: 5.8.13
✓ GlitchySeemed to register a product okay. Really unclear why a switch requires an app. The app highjacked my phone display settings. Flipped it to dark mode, turned off NightShift, etc. Persisted even after killing the app. Had to redo settings for the device twice before it turned back to my preferences. Not cool..Version: 5.10.11
✓ Crashes on openingSince the recent upgrade the app crashes on opening and is useless now..Version: 6.4.2
✓ Orbi 6 Pro & SatelliteOkay, reviews are typically misleading, bit after recent experience, this system and app are entirely too complicated. After two days, cannot get the satellite to update or for any devices to connect to it. Reset, and still no changes. For expensive router and package service (by the way your service does not allow payment from APO AE addresses). Main router is fine, a bit slower than the model I received from the ISP..Version: 6.1.15
✓ Poorly thought out and waste of time.Devices purchased not compatible. So why is there a promotional flyer in the box inviting me to 1. Download 2. Register with one touch 3. Access all my registered products and support. No mention whatsoever that requires a compatible product. Just wasted 25 minutes for no reason..Version: 5.6.5
✓ Not compatibleThe box for my new 5-Port 10-Gigabit Switch, model XS505M, had a card that instructed me to read it first. The card said to download and install the Netgear insight app. Then register your new device. I followed all the instructions only to find the app said that it is incompatible and cannot manage this device. Then why would they put the card in the box?.Version: 5.11.19
✓ Constant issuesConstant issues with connecting to 5.2 network. Can’t setup correct encryption at times, not the iPad app, working on it after the fact ??? Fire your app developer who should have had foresight that PEOPLE USE IPADS..Version: 6.3.26
✓ App is useless in CanadaApp is useless in Canada, it seems..Version: 5.9.6
✓ App won’t open nowSince the last update, the app just crashes every time I try to open it. Had to uninstall and reinstall. Not a good way to update things..Version: 6.4.1
✓ GarbageI have 2 Netgear switches. App doesn’t pick up either..Version: 6.9.4
✓ Doesn’t work wellHere’s what the onboarding experience is like. You try to sign in through Facebook and the Netgear app kicks back an error. So you try to paste in your long password but it won’t even pull up the “paste” menu on double tap. Thus encouraging you to reset password and create a weak one you can memorize and easily type in. So you hit reset password. You get an email that takes you to a reset page. You put in new password and page loads an expired error even though the email is 10 seconds old. Horrible experience..Version: 4.0.11
✓ Bait and switchFirst of all this app fails to fulfill its primary task—make it easy to register new devices. The camera fails to recognize the barcode! I had to login on my laptop and manually enter the serial number. Then the app wants to “manage” all Netgear devices it finds, replace their passwords with a master password it manages, and here’s the craziest part: after one month if you don’t subscribe to their service all your devices “be moved to an unmanaged state” whatever that means. NO THANKS!.Version: 6.9.4
✓ Install insights app on leaflets in boxes of incompatible netgear unitsWay to waste my time NetGear :(.Version: 6.1.15
✓ Glitchy and BuggyI’ve now had the OrbiPro since the beginning of the WFH movement. The software has remained inconsistent and buggy. I can’t set up the network from my mobile device. Cloud services take forever to update/refresh the device list. I disconnected (unplugged) my router this morning to set up a new OrbiPro and the day is almost gone and it still shows as connected in the app. Tremendous failure of an app..Version: 6.9.4
✓ Small home network with multiple Access points?Only supports a limited number of compatible devices. Might be good if your devices are on the list, of which none of my Netgear products are. Why can’t you take the page from Apple’s Airport app?!? To whatever company can manage to build an app that does this will get my money..Version: 5.7.18
✓ Too much hypeYou are not allowed to rename the device which is connecting the basic function which is missing.Version: 6.5.16
✓ IOS software & firmware updates very frustratingLogging in and staying logged in to the iOS software is mess. Updating the firmware in the 4 GC110 switches I have rarely works without multiple tries. It’s pretty obvious that the developers and the people that manage this have never “lived with it”..Version: 6.2.23
✓ App review - hard to useThis is NOT a renew of the hardware but rather the software and the installation/setup process which was rather like watching Scotland trying to qualify for the World Cup: disappointing and irritating. First the app forces portrait mode rendering my iPad Pro with a keyboard rather useless. The setup is not very intuitive and perhaps confusing if things are done in the ‘wrong’ order. I purchased a NAS214 and four 12TB disks, the max configuration for this device. Putting the disks in before configuring the device maybe made things more difficult. As soon as I put the disks in and power on the device it started syncing the data. I let this run for about 5 hours and then powered down to get this app and configure the device. After configuration was done the device was recognized, on my LAN with an IP. Status showed it configured as RAID5 giving about 37TG. With about 12 hours of resyncing the formatting is about 1/3 complete. With RAID5 there is no need to write 48TB of zeros. You can write the control structures only. No real validation of the ‘health’ of the disk is accomplished by this as its almost certain the the controller with ‘eat’ bad sectors with no errors until the free pool is exhausted. You only to a setup once so if the hardware is reliable I would probably get a bigger one of these if all goes well..Version: 5.6.11
✓ NohoMy phone is connected to my Wi-Fi . Also had my routers app and this app . Insight at first denied the serial number but finally accepted it while I was away from the app . Now it isn’t finding any of my devices on the network including my phone that’s connected to everything ..Version: 6.12.2
✓ Errors errorsApp is not good, trying to connect my satellites and says added and i do not see any in app. Now I am confused, are they added or not. Another issue, all ssids seems like private but still one wifi is open to Public without any internet. Confused..Version: 6.8.4
✓ Bar codes andLAN search failedInstalled the app and it couldn’t find the switches on the network No hmm problem I’ll just scan the bar codes. Epic failure. I had to register online. Uninstall.Version: 5.10.11
✓ RubbishWell, got a new switch and it is manageable... GS908E. The application saw it on the network and I thought “wow! All works”. Asked if I wanted two step security and the problems started. Chose my phone... got two SMS just for the app to tell me there was an error and not going forward. Went back and chose device instead. Chose my phone and gave it a name and... stuck. Won’t go forward or back. Quit application... restart. Hey... all is in. Not too bad then? Just a bit... temperamental? Asks to provide a password for the switch. An omnious “all devices on the network changed password” (hope not... ;) ). Anyway... all seems ok. Now want to log in to the management interface and it asks my password. Lovely. Oh... not accepting it?... 2x... 3x... locked out of the switch. I have Synology 916+ with bonded network cards and it would be good to manage that... see if I could get more in terms of connection. Nothing seems to work except the switch itself without the management interface and this silly application that doesn’t seem to work at all. The switch is a god send as the previous one was actually slowing down the network (a much older gig switch from Netgear too) but can I do more?... Let’s try the chat facility under support... #2 in the queue (nice...) 3 seconds and I am #1 “Mark B is online”. Start typing and suddenly it is just a grey screen where I see nothing I am writing nor anything poor Mark is writing... rubbish, rubbish, rubbish... Netgear should do a lot better. iPhone 8, Latest version of iOS.Version: 5.0.13
✓ Unable to useInstalled and can’t get past ‘country’ selection- will not allow any input.Version: 5.0.11
✓ Demandes incessantes d’évaluationCette application demande sans cesse une évaluation. Très agaçant. Alors voilà, je viens de l’évaluer..Version: 5.7.18
✓ Terrible terrible doesn’t work and you NEED it to configure devicesNowhere when ordering did anything say you needed this app to work to configure your WAX610. It won’t let me set my location ‘An error occurred’ it won’t let me add the device which is now a lemon in the box. Wasting my life on Netgear, when will I learn..Version: 5.11.20
✓ Worst User Experience I’ve Ever HadHas anybody even QA’d this? I’m just trying to go through the setup to enable management with Insight and I’ve already had to factory reset the device multiple times. I’ve finally been able to login to the local browser management, but app is constantly loading. No way to completely remove devices and factory reset to start from scratch. App was designed by juniors..Version: 6.6.4
🙂 NETGEAR Insight Positive Reviews
NETGEAR Insight works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact NETGEAR Insight.
⛔ NETGEAR Insight Problems
