NETGEAR Mobile App Negative ReviewsNETGEAR

NETGEAR Mobile Negative Reviews

3.6
3.64446 star

Total 97 Negative Reviews

NETGEAR Mobile App Complaints & User Negative Comments 2024

NETGEAR Mobile app received 97 complaints, negative comments and reviews by users. Have you ever had a bad experience using NETGEAR Mobile? Can you share your negative thoughts about netgear mobile?

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NETGEAR Mobile for Negative User Reviews

Crash crash crashAnd yes...crash And crash!.Version: 5.2.1311.5

Terrible!!!!!Our net gear nighthawk won’t connect to the app. Although the internet connection is fine the box doesn’t show anything connected (although all devices work) and we cannot access the app! It won’t recognise any login details and it keeps going back to the login page when we try to login. I has worked previously but despite reinstalling, resetting the device, going through this with Telstra etc. there is nothing I can do to actually utilise the excellent features of this???? Grrrrrr!!.Version: 7.11.1805.181

CrappyTakes forever to load...but eventuaaaaaaly gives info. I have the newest iPad with the A6 processor so it should be lightening fast...my Internet connection speed is 20.1Mbpsfrom Speedtest.net..Version: 4.0.1209.5

UselessCannot open app put in the required password on device and keeps going back to start all in all these netgear mobile devices are a scam if you ask me chews the data quicker than an ethiopian on a all you can eat bar.Version: 7.13.1902.188

Does not pick up supported hotspotMy AirCard 763S (Rogers) is supposedly supported, but goes unrecognized by the App. What a let down after spending all that money. As well, online menu where I can manage my hotspot can not be found and/or opened up. Bummer.Version: 5.2.1311.5

Does not display correctly ios9 ip6plusSince upgrading to ios9 on my iPhone 6 Plus this software does not display correctly. Impossible to read messages in inbox as they are off the screen. Everything has shifted to the left making other areas very difficult to read. Please fix! Still no update , this needs looking at and fixing with an update..Version: 5.7.1509.2

Pretty limitedThis app is pretty limited to what it tells you. Tracking data usage is limited to telling you what the main screen displays. Not great to navigate menus. iPad support would be great, with landscape..Version: 7.16.2004.195

It’s ok but…The ui is fairly good for a mobile hotspot/router However the stability of the app is awful! I get locked out of the app where I cannot login via credentials and only way to fix is to uninstall and reinstall the app again, Also shame that the interface doesn’t include port forwarding. Definitely needs adding!! Priority stability of app kicking out and not able to log back in until uninstalled and reinstalled My device being used is an iPhone 13pro if this helps at all..Version: 7.16.2004.195

Resetting passwordThis set up is utterly useless it won’t let me reset my password and doesn’t point me in the right direction if i could rate lower than one star i wouldn’t hesitate..Version: 7.16.2004.195

Useless AppApp is useless Have been trying all day to use the app . Keeps coming up as router not found !!.Version: 7.16.2004.195

Default password doesn’t work!The link to the manual is not active. Choosing the default password from back of the battery doesn’t work. Useless App if I can’t log in!.Version: 7.14.1909.192

BoffAlright.Version: 5.2.1311.5

Needs to be updatedThis up needs to be updated to have versatility for today. One example is the ability to click links that come in messages. Or the ability to reply to them with a Y or N ..Version: 7.16.2004.195

Not goodThis app use to work fine now it says unsupported by netgear,.Version: 5.8.1510.3

UnusableSet up impossible! Admin password only behind battery inside device - not at all helpful App doesn’t recognise admin password Support saying expired for new product Contact us hidden behind never ending loop and of course not available unless you purchase a premium support package you don’t need for a new product! No response from e-mail to Customer Service From my experience would say find another option DONT BUY!!!!!!.Version: 7.13.1902.188

Very basic and not very usefulVery limited use. I am having reliability issues and suspect that they are related to the modem getting too hot, or the modem is timing out, the app is virtually useless helping me troubleshoot.Version: 7.16.2004.195

No supportI thought I was getting one of the top routers, but it ends up is the blind leading the blind when there is NO SUPPIRT. If you are not techie, think twice before committing to this. I have not had any formal computer training, but I did buy my first desktop in 1985 and have generally been considered one of the more technically knowledgeable persons in my office. And I was the PC tech in my family, replacing parts, etc. over 3+ decades of upgrading our PCs, laptops and phones. The kids did eventually pass me by and I go to them to get help when I have problems with my Netgear router..Version: 7.16.2004.195

Not workingCan't log in anymore. Tells me Incorrect wi-fi hotspot. Sorry this hotspot is not supported by the net gear air card app. Ok fine but won't stop refreshing and go back.....Version: 5.2.1311.5

Stuck in an authentication loopI have enjoyed the app when it has worked properly. It’s very adept at making adjustments and configuring the router. My app tends to repeat the authentication process over and over again. It never shows the dashboard or let’s me now make adjustments to the router. So now I just use the web access portal. It functions just as well as the app and lets me log in to my device..Version: 7.16.2004.195

Was great until the "NetGear" updateWorked fine when it was Sierra Wireless. Updated to the latest "NetGear" version, now it crashes 80% of the time..Version: 5.0.1306.1

ProblemThis version says my mobile hotspot Aircard 763s is not supported. Was ok in the last months..Version: 7.8.1712.175

Not greatApp design and layout is good but the app itself is very unstable. Locks up or crashes. Not a fan of netgear, not very customer centric, as you can see app not been updated in over 2 years..Version: 7.16.2004.195

Poor response to voiceoverHas poor response to voiceover gestures. No visible V/O back buttons on many screens, tap buttons for storage and messages and will often go to usage scrreen rather than storage and messages screen. Need to unload App to get out of some screens when using V/O. Poor effort by developer and poor effort by Netgear / Telstra..Version: 7.12.1809.186

Average, as expectedWorks as advertised once a session is established. My heartburn stems from setting the admin password during initial setup. Supposedly the maximum length is sixty-three bytes, but doing so results in a failure to login later. If the password is ridiculously short and weak, there are no issues. I haven't taken the time to experiment to see where the password length breaks the app or Netgear's common password routine, you'd think they'd have a test case for this before the software makes it into production. I've observed this behavior in their other routers and versions of these management apps. And this also applies to the Wi-Fi password. So annoying but should be an easy fix..Version: 7.16.2004.195

CrapDon’t buy net gear again crap.Version: 7.16.2004.195

Rubbish app - my 15 Sierra Wireless devices are uselessWhen Netgear took over Sierra Wireless and updated the app they dropped massive amounts of functionality Now I can no longer see SMS messages sent to the device, although it manages to remind me each time I logon that my SMS memory is full Just not to see or delete them, useless if you need a PIN to add data to a SIM - hello !!!.Version: 7.12.1809.186

Good for basic information and quick setup, but not as friendly to set up a complex networkThis app is fast and simple, but for myself, trying to do some advanced setting and convert my previous nighthawk AX120 into a bridge/AP and make my newer AXE500 the new network hub. It’s difficult to even get to the online router login page to make these changes, but since that’s not supported very well, it eventually kicks you out of the router admin settings and sends you to netgears home page. It’s very frustrating trying to get this system setup and having to go back. And forth in the online portal that you can’t get back into instead of having this in the APP like previous generations and other products. I expected more from netgear, especially if I had know this , I may have tried to buy into another system/network ..Version: 7.16.2004.195

Don’t workThe app will not link to my router,.Version: 7.16.2004.195

Now not compatibleModel – MR2100 I just came back from a four week holiday and turned all my devices back on. When I open the app to connect to my router, the app says.” incorrect, Wi-Fi mobile router” “ Sorry this mobile router is not supported by the netgear mobile app” I’ve been using this app to connect with my router for several months. Now I can’t for some reason..Version: 7.16.2004.195

Would not recommend this app nor the Netgear hotspotIn the first place, a stand-alone WIFI hotspot should not require a separate app in order to use it. In the second place, the app is clumsy and doesn’t really do much. I think both products are pretty low quality and would recommend neither. They really only just barely work..Version: 7.16.2004.195

GlitchingEvery time I try to use this app it always glitches. When I first got it, it glitches out and made a password and entered it then I reset my hotspot and made an account and finally got it working and then I tried to add the guest WiFi and it froze the box up. I had to reset it once again and now when I got to click apply it won’t let me press the button..Version: 7.14.1909.192

Doesn’t workI use this app to connect to and control my LB2120. Until about 4 or 5 months ago it did a good job : plain and simple, did what it’s supposed to do. I could monitor status and statistics and read SMS messages etc perfectly well. Since then when this app connects to the router and tries to log in, it immediately resets the router. Initially I thought perhaps my router had been hacked or something so I bought a second LB2120 and straight out of the box the new one suffered the same problem. I’ve deduced that the problem is that the sms messages have accumulated and exceeded the max possible on the SIM card and is somehow causing the router to crash when that is queried. Of course now that you cannot connect to it, it’s not possible to clear the sms messages. The app should be clever enough to realise that there are too many messages and download them to the app and then clear the SIM card before it gets past some limit. The web interface has also been affected. Come on Netgear check it out ?!.Version: 7.16.2004.195

Battery Notifications Broken, Developer doesn't care!No way to receive low battery notifications on iPhone even though setting turned on everywhere. Notified developer multiple times and, of course, was completely ignored. I've started a campaign for everyone to boycott this developer. Also, app looks like it was made by a first grader..Version: 7.12.1809.186

Rate the app pop up displays when trying to log onAnnoyingly this happens when trying to enter password, but the keyboard prevents the ability to dismiss the pop up. About the worst time to ask for feedback.....Version: 7.12.1900.0

Bad device firmware or appNot sure where the fault is, but the Netgear Nighthawk M1 has been nothing but trouble. After the battery bloated, I was told I had to update the firmware to get the battery replaced! Naturally the update has made the ethernet port non-functional. This is just the latest in a long series of problems. Netgear are not with the trouble..Version: 7.13.1902.188

Doesn't open since up dateUnable to open anymore.Version: 4.1.1301.1

Absolute joke of an appI don’t know where to start…. What should be (and IS, for many other similar products) a simple product interface, this is ridiculous… to keep it short, if you’re looking to get up and running quickly, look elsewhere. Anywhere else. This is honestly the worst product interface I’ve ever seen or used..Version: 7.16.2004.195

DNS issueApp doesn't connect if DNS address is set manually. Please fix the issue..Version: 5.6.1505.2

Good if you can open it!This app is really useless. If it accepts your correct password and it opens then it is good. When I first set it up there was no problems at all. After a couple of months it stopped accepting my password. This situation continued for several months and out of the blue it decided to open. What joy! Alas you shouldn’t expect good things to last forever. I’m presently in situation where it hasn’t opened for several months! I’ve tried reinstalling the app several times to no avail. I run the app on an iPhone and two iPads, all with the same result. Bill Grosvenor..Version: 7.13.1902.188

Useless AppThis app has not been updated in 2 years. Doesn’t support newer devices such as nighthawk 5G from AT&T..Version: 7.16.2004.195

App does not work!I have tried to download this app twice and it just doesn't work!.Version: 4.0.1209.5

Intuitive, Easy To UseDoes pretty much everything that you need it to, but it won’t save the password even though it’s checked to do so. Been like this for over a year even though it’s be reported by many users, NetGear aren’t listening!.Version: 7.16.2004.195

Flawed guiSloppy screen wipe, sometimes it gets stuck on some screens and you cannot access the lower settings close to edge of the phone as there is no scroll padding. Really amateurish coding and design..Version: 7.15.2003.194

Just Don’t!Just Don’t waste your time even pressing the GET button on this. Just back out of this screen and search something else. This app is slow, inaccurate, inaccessible and frustrating. It does not keep track of devices logged onto your WiFi, it is hard to navigate with your mobile devices and it’s not secure. How do I know this? Well, an entire domain was operating off my mobile WiFi Netgear hotspot and this app had no intentions of letting me in on the secret. Maybe I should ask the domain members how they would rate this because I never really got to use it. A good point I have to say is that I used all my spare time waiting around for this app to do its thing by starting my own glass making business..Version: 7.16.2004.195

Notifications??No notifications alerts even if you have it turned ON in settings. Checked my iPhone and it is ON but still nothing if you are close to your data allowance. C’mon we need a fix!!.Version: 7.14.1909.192

Decent optionsThe older WiFi devices have you more control on the device it self. Would like to be able to have different names for all of the WiFi networks and the option to check for updates..Version: 7.12.1900.0

Netgear m1Good App but it will not Remember the password. Please update this fault. B sydd.Version: 7.16.2004.195

Login IssuesForgets saved password constantly.Version: 7.13.1902.188

Keeps asking for login - crappy unstable appWorked initially but now has forgotten password and gives no chance to renter - keeps searching for new devices before login is complete.Version: 7.13.1902.188

Not workingIt started working fine but then decided that my hotspot is no longer compatible???.Version: 5.1.1307.1

Clunky interfaceMost functionalities are there but using them is not user-friendly. Developers needed.Version: 5.2.1311.5

Buggy, crash once a while. Reinstall needed.App itself is Ok, when it work. When it not work, it entered a loop on the login page, logged in but unable display any useful informations and jump back to the login page again then logged in then jump back again again and again. I have to delete it, download from App Store problem is gone until it decides stop working again, same symptoms as describe above. Three stars only for when it work(functionality still needs more than the web interface), Minus one for the troubles..Version: 7.16.2004.195

Better than the web interfaceContains more details and easier to use. However I’d like to be able to set the channel to avoid interference and you just can’t do that..Version: 7.10.1802.180

Darned app is driving me APEI have an Arlo Go, which exceeds my expectations (terrific device) and its been in service for about 6 months now. I liked it SO MUCH that I purchased a second Arlo Go, but how in the world do I use the app to purchase a “more robust” plan for data and numerous triggers? If a moth blows through the scene, the resulting 10 second video drains the basic plan, and I want to purchase the BIG plan as I have for the first Arlo Go. Where did the option go, for buying more data usage through the app?.Version: 7.12.1809.186

Doesn't work on iPadWorks fine on my iPhone but simply does not work on new ipad. I've installed three times and its still not working, so I give up!.Version: 4.0.1209.5

No battery managementThis app is supposed to be for portable devices. I have a Nighthawk M1 which would be great if it stay on reliably. I can never leave it operating for long because the battery dies quickly even when plugged in due to an overheating issue that’s plagued the community for year. You should be able to use this on ac power with a battery in reserve but the stupid software draws power from the battery instead of the cable, and it gets worse because it also fails to charge as soon as the unit is switched on for more than 10 minutes due to overheating. It’s just lazy that this hasn’t been fixed yet.Version: 7.13.1902.188

Ok when it works.I have an M6 Wifi Puck and it works great the app not so much. It is clunky, fails to log in most the time and when it does decide to work saving changes to my settings or device configuration is impossible until it decides to work. When it does decide to work it provides good information and tools. Would be great if there were widgets implemented that show battery,data usage,signal strength etc. But as it stands thats probably to much to ask of this software. Worse part is there are device features you cant use or change unless through the app or the webUi. Which at that point just dont even use the app..Version: 7.16.2004.195

Works but just won’t work.If you constantly looking at the software then you will get all information that you need. But, the notification just won’t work. 99% of the time the low low power alert don’t work..Version: 7.11.1805.181

GPSWhat's missing is an easy way to switch GPS on/off within the app..Version: 4.1.1301.1

A bad appA complete waste. I tried to sign in and it says the user name is incorrect however it won’t let you change the user name. I rang Netgear for assistance but as I bought the mobile Nighthawk from Telstra they could only help if I paid them $70. What a con and a complete abrogation of their responsibility for their product. Pity as the product itself is very good.Version: 7.13.1902.188

C'est pas fort!Complexe et difficile même les revendeurs, comme rogers en perdent leur latin..Version: 5.2.1311.5

When it works, it's great.I've found this app very helpful in tracking my data usage. However, many times it does not recognize my wifi transmitter. I've had to delete and then reinstall this app to use it on several occasions. (Which uses more data.) I am still using this app as it’s very convenient when it works..Version: 7.5.1708.163

Cannot sign inI cannot sign into app. After repeated time and calling help desk who not only didn’t fix problem went on to try and sell me network protection starting at nearly $500. Still no joy..Version: 7.16.2004.195

Nighthawk MR1100 - Very Limited AppThe difference between supposed functions and actual is massive. Example: go to Support on app, it takes you to a web page where you have to login again. If you want to contact support within first 90 days for free, make sure you have details from confirmation email. No link to chat or phone on the app. Usage is same issue, in first 3 days used 8.36GB out of 10GB on email and online shopping, 3 devices linked. Cannot find which device used this. I found my ISP app is faster at updating overall usage than this app. This operation is cumbersome, frustrating and does not fill me with a desire to purchase a support programme. Not user friendly for a semi-dinosaur who admits Windows 7 Pro is still my favourite OS..Version: 7.11.1805.181

Needs M5 (M5200) Nighthawk 5G SupportThis app needs an update for full compatibility with the new Nighthawk M5 M5200 5G mobile hotspot. Thanks..Version: 7.16.2004.195

Features getting removed off for no reason whatsoever.I have been trying to find how to use WPS mode for devices that only connect that way ex; a printer and I just learned I cannot even use WPS anymore. Neither on this app nor the router. Am so annoyed by this and the joke is that the WPS on & off is still on the options, but I cannot active it like the push of a button anymore..Version: 7.16.2004.195

Doesn’t work with Nighthawk M2This app does not support the Nighthawk M2 despite it being promoted in the user manual and on the device. Disappointed.Version: 7.16.2004.195

Need to offer a dialler for user to send commands.Should have a dialler or a sms function to allow user to send commands to service provider. Eg. The provider I use allows used to diall '#111* send' to check balance. The provider will responded back with a sms..Version: 5.5.1501.4

Should be betterAir card 810s. This is just about the most expensive unit on the market. You can't designate you own range of IP addresses. You can't lock the front panel. You can't change the "web admin" password. And yet you have to log in! The security on this thing is completely cockeyed..Version: 6.1.1607.2

Cannot login into admin interfaceAfter setting it up for the first time using the app via iPhone XS, I can no longer get into the admin interface. After entering password and selecting login it cycles between ‘searching for mobile router’ and the login page constantly every 10 seconds or so..Version: 7.12.1900.0

Asks for password every 10 secondsI’m using this with an AT&T Unite Pro 781s. It gets into a mode where I can’t login. Every 10 seconds it flips back to asking for the password. Even if I get it entered within the 10 seconds, it doesn’t login, just keeps clearing the screen and asking for the password again. The only solution to uninstall the app and reinstall from the App Store. That solves the problem for an hour or two, then right back to the cycling. Dunno what broke in the app. The version I used 6 months ago or so worked fine..Version: 7.15.2003.194

Useful but...Like the links to my account, but why is the settings password displayed on the information screen, and how do I change it to display dots or something?.Version: 6.1.1607.2

Needs major reworkIt doesn’t work on my iPhone 11 with the latest iOS at all and my iPad using the latest only gives me number of devices, battery strength, and reception signal strength. Tap on the icons and it freezes with the only way out is discard the app then go to the App Store and download it again..Version: 7.16.2004.195

PointlessAirCard 790S Web interface points to this app for management, but when you load the app it says the 790S isn’t supported, what is the point of that Netgear???.Version: 7.13.1902.188

Incomparable with Aircard 785Can no longer access app, error message saying my device is not supported. No option to get support, Netgear will only support devices 90 days from purchase..Version: 7.2.1702.5

Poor update?Crashes since app update. Can't get it to work :(.Version: 5.1.1307.1

Not very impressed but its alright i guessNot veryi am a voice over / screen reader user and its a pain navigating through this app there is actually no option to select back to a previous page , have to close the app and restart it then select the option i want to go. I am blind and my wife says there is a little tiny button in the top somewhere that brings you back to the previous page, sure ok she can see it but the voice over doesnt detect it. This app can use some improvements , thanks for reading i am happy tho with my router it seems to work ok wish i had more control over it with the app.Version: 7.16.2004.195

A mess of an updateAlmost impossible to log into my Aircard 810S with my iPhone 6 with the latest firmware. Keeps logging in and out then won’t authenticate at all. The app before the update was fine and should be rolled back..Version: 7.12.1809.186

Will not connect to iPhone!After purchasing this expensive router we have found it near impossible to connect it to our iPhones! When I say connect, I mean so I can access its features. All I get is “cannot connect to this router” very very annoying…….Version: 7.16.2004.195

App is UselessI tried renaming my signals several times and while the router rebooted with every press of the save button, the changes never took. I had to use the m1login.net to update the router settings and have since deleted the app because it’s 100% useless..Version: 7.16.2004.195

Broken AppEven though I'm connected, on my iPhone still cannot access my profile with the app as it's saying device not supported. Accessed my profile through my laptop fine. Deleted and reinstalled on the phone same problem..Version: 5.2.1311.5

Doesn't work anymoreAlas, what was a pretty good app no longer works. Separate from this, even the web app (*.hotspot) is now broken. Thanks Netgear..Version: 5.2.1311.5

App doesn’t handle this new 5G router from AT&TVery disappointed. The manual for this router points to to get this app for iOS at the App Store. Downloaded it only to find out this particular router can not use this app. Router model is MR1100 nighthawk. I am also disappointed in the performance. Won’t connect half the time when putting in my password. Get various errors or no response at all..Version: 7.8.1712.175

Crappy appPlease fix, would give a neg rating since I'm pretty sure devs are aware of prob but has chosen to ignore..Version: 5.2.1311.5

Do not ask me to review your app on first launchIt is worrying that Netgear doesn't have the patience or competence to wait until I’ve had any opportunity to actually use the app to pop up a dialog to review the app. Not Apple’s dialog to review the app either, which also is probably a competence issue. Normally I wouldn’t review an app after only 5 seconds, in fact I’ve spent more time writing this review than I have using the app, but that didn’t stop Netgear from asking me instead of letting me actually use the app so here’s your 1 star review. Update: I’ve actually “used” the app now and if I could give it zero stars I would. This app gets stuck in a login loop with my brand new Nighthawk M1 and completely unusable. Just utter garbage. No wonder they wanted to rate it before using it!.Version: 7.16.2004.195

I can’t even access the appI’m not sure if this is a mistake, but whenever I open the app and it finds my WiFi it automatically takes me to a screen where it puts “admin” in the first line and then asks for an admin password. What password is this? The network password? I’m confused..Version: 7.8.1712.175

Data Usage never availableAside from constantly having to reboot and slow speeds, my nighthawk worked great until the last update which made it tell me that data usage was unavailable at this time, ALL THE TIME tho. I have since found out that this was Telstra’s doing to make users unable to monitor their usage via the nighthawk device. I take another star away because you could have warned us netgear!.Version: 7.10.1802.180

LB2120 lack of functionalityIt doesn’t even show the type of connection it’s currently at (wired or LTE). Please match the functions from the web admin page..Version: 7.16.2004.195

I phone 8APP Doesn’t work or connect to AirCard 810... another worthless product from Netgear!.Version: 7.9.1801.178

JasonIt’s impossible to track your usage. The data runs out suspiciously early & they can never tell you what data has been used..Version: 7.11.1805.181

Unable to connectSet up app loved in and now can't log back in won't accept password and don't know where to get help to log in. Can't update the nighthawk without logging in!! Not user friendly.Version: 7.8.1712.175

Admin PasswordIt would be extremely helpful for the user if the App actually recognized the password on the Nighthawk router. After numerous (20+) attempts I have given up. Get the “Pro” model, you won’t have a problem they said. Pfft.Version: 7.16.2004.195

Last update over a year ago, know bug!With the LB2120 LTE Modem and the LM1200 LTE Modem the RS-SINR is not being read and displays a value of 0 dBm. I did some searching and it appears that this is a known bug. I contacted support and they are having a senior engineer look at the issue. Hopefully they will put out a firmware update that resolves the issue soon..Version: 7.16.2004.195

Not sureNot sure if it’s app or device but overall coverage and connection between the two is terrible..Version: 7.16.2004.195

Cobwebs.It needs a major makeover from colour to tilt to gui. Signal strength would be good for antenna alignment if that’s possible.Version: 7.16.2004.195

Roaming data totals not included in totalsWhy is roaming data not included in totals. Most mobile networks in Europe allow you to use your allowance abroad as long as you’re roaming in Europe so why not have the roaming usage included in data usage totals?.Version: 7.16.2004.195

Where has all the data goneOne of the reasons for buying this device was its ability to track data usage. This facility has been removed from the device and nothing is being done to overcome the deficiency. Please Telstra and NETGEAR get together and remedy the problem and return the device to what I paid for..Version: 7.14.1909.192


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