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NETGEAR Genie App Complaints & User Negative Comments 2024
NETGEAR Genie app received 136 complaints, negative comments and reviews by users. Have you ever had a bad experience using NETGEAR Genie? Can you share your negative thoughts about netgear genie?
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NETGEAR Genie for Negative User Reviews
✓ Very unreliableI log in with user name on my iPad, it works. I log in on my iPhone and it can’t find the router? Same log in used..Version: 3.1.36
✓ Forgotten AboutNETGEAR have forgotten about the app and it’s not displaying information correctly not. No update on a year. That’s poor..Version: 3.1.78
✓ Update needed!You guys really need to update the app, I can’t even use it with a router that used to be supported but isn’t since I updated the router. Please update the app..Version: 3.1.78
✓ Dgnd3700v2Won’t connect anymore again do you actualy have are experianced devs working for you ??? waste of time downloading app score -0.Version: 3.1.72
✓ Now DeletedInstalled but after last update it never worked again. Keeps telling me there is no router on the network. I agree with previous comment……if you want a job done properly don’t get it done in Bangalore!.Version: 3.1.78
✓ D6000 - don’t botherApp allows a reboot and that’s about it. None of the functionality remote access or parental controls work. Only bonus is ability to reboot. But I should just get off my backside and reboot manually..Version: 3.1.78
✓ Adequate & better than the upgradeThe was an adequate app that did most things properly - manage settings & devices. I would still use it cuz Linksys forced an upgrade that doesn’t work! Go figure! Hire better engineers!.Version: 3.1.78
✓ Consistently forgets device names and typesWhen the app works it works great. But I can never log into it and see that devices that I have saved in my home with their proper names and or types. I logged in tonight and every single one of my connected devices at the Xbox icon and some of them at the name changes or?’s or blank. I save them in the app with the correct name and device type close the app out and it works fine. When I log into my net gear account on a laptop I don’t have this issue only through the app on my phone. Numerous occasions the remote function of the app does not work and I have to only be on the local network. I’m using an iPhone 8+ with most recent operating system upgrades..Version: 3.1.74
✓ Ok ishHalf hearted job at managing your router from an app. Lots of work still to do but what is there works ok..Version: 3.1.64
✓ SlowEvery loading is too long, and every time when it tends to read my library, it keeps on loading then quit. I guess it is trying to load every picture I've got, which is a problem..Version: 2.4.22
✓ Nice improvement over the old app. No remote access for R7000 Nighthawk.I like this app better then it's predecessor and it works great on an iPhone Se. However, remote access for my R7000 Nighthawk is now not supported? I'm really disappointed about that. If it wasn't for the loss of remote access I'd give this app 5 stars, but such an important feature to me and others is why I can only give it three stars..Version: 3.1.10
✓ Couldn’t loginSeems like a good app to have if I could actually login to it. It says I must enter a valid email and or password. I’m using the same one I used to create my account. So frustrating!!!!.Version: 3.1.52
✓ Loved it but now it doesn’t support my routerThe newest update with Genie has now made it completely useless for me to use on my X6 R8000. First I was able to use it via my Samsung note 8 but then I couldn’t, but was still able to use it through my iPad Pro. Now I’m unable to use it at all. I enjoyed using the Genie, because I was able to see which device was using the most internet. Now it wants me to use the Nighthawk app that doesn’t show a percentage of which device is using the most internet. This is ridiculous.. Why fix it, if it wasn't broken. Terrible.....Version: 3.1.78
✓ Good app, but where is landscape mode?It’s a good app, with a significantly nicer interface than the app it replaces, but why is it fixed to only work in portrait mode when other similar apps from Netgear (such as Mobile) work in either mode?.Version: 3.1.44
✓ No Remote AccessThis seems to happen all the time but magically fixes itself. Can't remote access D7800AUS running latest firmware. I've done reboots, reset factory defaults, and reconfigured. Uninstalled iOS Genie App. Turned on remote access using web interface using local computer. Tried turning on remote access in iOS App (while local) but just won't work. Same thing happens with my R9000. Guess I'll just have to wait for that magician to reappear..Version: 3.1.36
✓ PoorThe time lock has never worked for me, I can manually pause the internet but set a start and finish time to keep the kids in check, simply has never worked..Version: 3.1.70
✓ Parental controls - doesn’t workGet the run around - won’t login, create open DNS account and can’t login. Thinks about it then goes back to login page. Frustrating will delete this waste of time.Version: 3.1.52
✓ Needs workThe basics are there - you can change security, update firmware etc. however there are important features missing. This app needs to be able to control the *everyday* features - it’s not every day that I need to update the Router firmware. But I do often need to change QoS settings, and these can’t be changed in the app. It’s not bad, but there’s a long way to go..Version: 3.1.52
✓ Problems with version 3.1.72?This app worked pretty well for me, giving local and remote access to our D7000 Nighthawk modem/router. After installing update version 3.1.72 a few days ago, the app will not accept ‘local’ log on credentials any more. Its weird because I can still access ‘remote’ly (even if local) and use a web browser to log in via the D7000 IP address. It seems likely to be poor testing before release of the upgrade..Version: 3.1.72
✓ Login issues...Despite being connected to my Netgear's wifi, logging in just results in me being presented with a screen that says "connect to your router's wifi", then when I hit next I end up back at the login screen. Sigh 😒.Version: 3.1.36
✓ Doesn’t work nowWorked fine with my D6200 until latest update, now won’t accept admin password!! Ridiculous!!.Version: 3.1.70
✓ Crap softApp is full of bugs Netgear doing good stuff but app is rubbish!! Why i cant connect app if i have own network name ?? App should aloud to connect.Version: 3.1.70
✓ Displays device connection incorrectlyThis app does not display the connected devices correctly on which WiFi the are connected too, mean it does not separate from 2.4 , 5 or 60 GHz. It shows all connections as one color. Not the correct color for the connection. I wanted to know who was connected at which frequency, but when I looked, it shows them all connected at 5GHz which I know is not true. Please fix this when your looking at Router Management where you can see the different connections and network IDs. Show each device in the color of which frequency it is connecting to the router. That would be very helpful..Version: 3.1.64
✓ Still brokenR8000 this app is useless.Version: 3.1.28
✓ Okay, but needs improvement.The network map should be a list. It’s annoying how devices will go in a different order all over the screen and I’d have to look around the screen instead of going from up to down. Plus, all devices, including blocked devices, should always be shown. I’ve blocked my little siblings’ devices for bad behavior, but unblocking devices is almost impossible on the app if you don’t even see the device listed. It’d be nice to see devices that aren’t currently connected to the WiFi either, so that if they did something bad at school, I can just block their WiFi once I get home instead of waiting and forgetting. Parental controls is helpful though. Don’t want the kids going on social media when they should be studying or doing homework online. Reboot router is nice. I don’t have to get up every time the router acts strange. It’d be nice if it was faster though..Version: 3.1.52
✓ Doesn’t Work For Nighthawk With IPv6 ConfiguredSame review for both Netgear Genie and Nighthawk iOS apps because both are equally useless for the same reason. I’m using a Nighthawk X6 R8000 (for now -switch to a TP-LINK Archer is imminent) FIRST A WARNING: Everyday, non-technical users need to know that they should never ever update the router’s firmware using any Netgear iOS app. Don’t do it. Ever. Connect a computer Ethernet style to the router and update it properly. There is a good chance you will brick your router if you try to update said firmware using any Netgear iOS app. This app is barely decent and certainly not in any way great or even close to adequate. The web UI flavor of Netgear Genie is still required to perform any meaningful management. Biggest and most fatal flaw for this app: It does not connect locally when the router is configured to use IPv6 and that is nothing short of ridiculous. Configuring IPv6 is not a hack. It’s a feature offered by Netgear for my router. Given that, this app is entirely and in every way useless (for me at least). I do dot know why this app was created or what it’s good for. Just stick with the web UI for router management. Netgear needs a QA department for its app and firmware development..Version: 3.1.52
✓ Won’t download:(.Version: 3.1.44
✓ Needs update...The UI overhaul was much needed but app functionality needs improving. I cannot configure the 5Ghz band WiFi from the app - I can only configure the 2.4Ghz band. Where is the security settings gone why can’t I change router login password from the app? Also a firmware update on your older routers may help with the app compatability. I think my device is pretty old (DGND3700v2)..Version: 3.1.44
✓ No longer supports OrbiThis app no longer supports the orbi and I can't login to it with the new app. Now useless..Version: 3.1.78
✓ Login failed router not foundThe app has worked ok ever since i downloaded few years ago but all of a sudden with no changes to the my router or the settings the genie app will not connect to the router. An error is displayed stating Login Failed due to my mobile device is either connected to the guest network or I have IPv6 enabled. I can’t use the app on my iPhone 8, or my iPhone 6 both running 12.1.4. I can use the app on my iPad 2, running iOS 9.3.5.Version: 3.1.74
✓ App no longer lets me access network mapWhen I open network map on the app now it only shows me my device and the router. So I cannot change access levels on each device. I now have to download the Mac app to let me do it..Version: 3.1.78
✓ Useless - don't botherUtterly useless. Won't log in most of the time. Half the features would t work when I could. Don't bother..Version: 2.4.22
✓ Wont workCant input the user name in the box , just wont let me. Therefore cant access the router, same problem on my iPad, so its a nunusable app..Version: 3.1.64
✓ Nighthawk no longer supported , got to pay for that privilegeReally annoyed that netgear stopped genie working with my x4s which it is advertised it does. Then forces users to use the nighthawk app and now pay for the features that were free on the genie app..Version: 3.1.78
✓ Pas super la MAJBelle amélioration performance Mais une énorme mais énorme perte sur le contrôle du routeur pour améliorer la qualité du réseau.Version: 3.1.10
✓ Terrible cheap productsCan’t log into app anymore. Router interface is just frustrating. Going to Synology after this..Version: 3.1.74
✓ Worst support of all time!Shame on Netgear!!!!! After 90 days they charge you for tech support. I’ve never had any company do this-EVER. I lost my password for the app making me unable to modify parental controls. The parental control portion of the app doesn’t appear to have a “forgot my password” reset option so I tried creating a new account. But then it wouldn’t work because my phone was already tied to the previous account. With my frustration building I deleted the app from my phone and reinstalled it. Now it asks for an admin password but every possible password I can think of is incorrect. As a last ditch effort I tried calling Netgear tech support but was told it would cost $ for them to help. I will never buy a Netgear product again..Version: 3.1.36
✓ Don’t bother with this app just login with. BrowserI have used this app when I changed my router password the app can’t find the router. You are better off just typing the IP address and doing everything from there. The app is now useless for me. Can’t login with it. Keeps asking you to purchase the app fail.Version: 3.1.78
✓ D7000 not supported on new appCan you provide an update for those who still have the D7000 since it’s not compatible on the new app. I won’t be upgrading for the sake of it if the product is working fine. I feel ripped off I don’t have functionality it should and is advertised..Version: 3.1.78
✓ Update to firmware broke this appI had recently update my firmware to my router and ever since I haven’t been able to log in with this application. I can log in just fine on my computer and my mobile phone when using the web browser. But this app no longer works..Version: 3.1.52
✓ Difficult to find support Red X ‘Not Enabled’ ?The app has gotten worse as certain features stop working or say “router doesn’t support this feature” when it did before/ Suddenly we realize there is an impossible situation to locate simple things in manual or community groups about a icon Wi-Fi shows up too left supposed to be the name of the router according to the manual . But mine shows “Not Enabled” with a red ‘x’ This doesn’t mean our Wi-Fi is not working It is indeed. But we can no longer access from network Or only local Not Remote Logging in Remote shows “Select which router you want to access” There is none showing I think I found other places it says “this router doesn’t support that feature “ Enough to say that 50percent of this app is broken I tried the nighthawk just for the sake But it’s not working Only this older Genie or most current works I will say It does let local network channel changes and basic information about the network grid of devices etc So it’s not really broken but The fact that now it seems to have issues more than usual And it’s not really a network issue But a app issue We reboot using this app But cannot get this app to stop showing the “Wi-Fi” NOT ENABLED “x” color red. Please anyone explain what this is? Because Google and community net gear is impossible! Thanks!.Version: 3.1.78
✓ Won't allow local loginCan't login to manage locally... won't accept the admin password....have to log in remotely.... password is correct because I use that same password on same device through the web app.... please fix.Version: 3.1.78
✓ Frustrating!The iPad app doesn’t work. It won’t connect to my network, I’m on my main broadcasting network connection and type in my admin pw for local connection, and it just sits spinning for several minutes saying ‘connecting.....’ and then just times out. Click on the link for their app support, and it takes you to their main website where your suppose to enter in your router model number, omg! I need their app support not my user Manual for my router! Hello developers???.Version: 3.1.52
✓ Stopped workingStopped working after update. Please fix..Version: 3.1.28
✓ Terrible!I downloaded this app to gain some control over the amount of time my children were spending on the internet. The app does not load properly all the time, when it did I could pause their devices, I then logged out and now when I’ve logged back in I can’t unpause them. Sometimes it doesn’t show their devices, other times it shows them but doesn’t give me the option to unpause, and when it shows me the option to unpause it and I unpause, it comes up an error message saying to try again. Very frustrated and unhappy!.Version: 3.1.52
✓ Avoid if possibleIt's the usual Netgear story. Good hardware but their utilities are a crock. Only downloaded this because the windows version was useless. Unable to configure a WiFi Powerline device so tried this. Couldn't even get logged in with it although I couldn't see why this was even necessary. Hardware now useless as Powerline utility failed, windows version of genie failed and iOS version of genie failed! Not good Netgear. NOT GOOD AT ALL!.Version: 3.1.78
✓ Do not use this app - no security abilityWanted to use this app to change the default user and password on an EX7300 extender from ‘admin’ and ‘password’ (yes, that really is the NetGear default) to another user name and secure password setting ... First of all, I couldn’t log on to the device using the app but managed online (a long story of complete hassle solved using the device IP address assigned by the router) but then ... The app defaults to user ‘admin’ with no option to change!! Tried the remote log-on option too but despite registering with NetGear, the app didn’t find or list any devices. For a firm whose livelihood is based on security ability this is unbelievably shambolic!.Version: 3.1.78
✓ TerribleVery cumbersome to set up only to find out that it does basic filtering that AdGuard DNS does. There is nothing much to choose. As soon as you press a button it takes you to the website. Delete..Version: 3.1.52
✓ Very unsafe app!If you turn remote access on and remotely login once. The App will remember your remote login email and password even you log out. If someone use you phone they can see your wifi password and everything. Very unsafe. Need fix that ASAP!!!.Version: 3.1.70
✓ USELESS App!!!App will not let me change the username for logging in. It defaults to “admin” and will NOT let me change it to what it actually is on our router..Version: 3.1.52
✓ Unable to use it since updateI use the app to control my kid’s screen time. It was working fine a few months before. But recently I was no longer able to login. It said “login failure”. The only way to get around with it is to delete the app and redownload again. But it only works once. Everytime I want to use it. I have to go through the cycle of deleting the app and redownload..Version: 3.1.78
✓ 5 ghz access goneCan now only see 2.4 ghz networks. Please fix so can manage all networks again. No idea why this feature was removed..Version: 3.1.36
✓ Sloppy money grabThis app has lost much of its usefulness. You have no access to the real tools for maintaining your network, just a few WiFi baubles. Still have to use the web interface to get to the real tools. My reason for buying the router, and getting this app was for the parental controls. But, rather than giving you the right tools to manage your network, now they want to sell you some Disney parental control subscription. I still held out hope for its usefulness when i found the "network map" tool. Here you can see all your devices connected to the router and what their network details are, and even "pause" their connection. Great right? Not so much. Devices won't show up in the map half the time. And the "pause" needs more control... Like time limits. Bottom line, they could have made this much much better, but chose to sell out..Version: 3.1.64
✓ Buggy. Doesn’t work.Last couple of updates have made three app more buggy than before, to the point where it no longer works - either local or remote logins. Not recommended in its current iteration..Version: 3.1.74
✓ Just doesn’t workRecognised but will not link to a net gear router..Version: 3.1.36
✓ DOESN’T WORK!!Doesn’t work with a lot of firmware updates on a lot of routers. I have the D6000 and it doesn’t work at all with the latest firmware. Just says ‘ROUTER NOT FOUND’. A quick look online and you can see that it’s the same with a LOT of Netgear routers. Come on Netgear sort this out!.Version: 3.1.44
✓ Can’t use ‘Creat strong Password’ for WIFIApp and Router website don’t enable option for iPhone to ‘Create Strong Password’ for WIFI password - only app I’ve found that doesn’t enable this incredibly useful and SECURE iPhone setting.Version: 3.1.74
✓ Not very good...I have a bunch of gear from Netgear in my network. When using this app, it’ll detect the AccessPoint (RS6250) but not the actual router (WNR2000) - until I key in that one’s IP address manually. But even when connected to the WNR2000 (I know that’s the one based on PW and traffic meter) it still indicates the RS6250 and wants to download new firmware. But who know for what device it will actually do it. Trying the right firmware on the wrong device will likely brick it. On top of that, the network map is slow to update and does not display the Netbios names (which I actually can see from the ASUS router, only used as an AccessPoint, essentially set up identically to the RS6250)..Version: 3.1.78
✓ Network map fails to loadSince the update last year, when the Genie iOS App took on the blue coloring, the network map feature has not worked, except once after a Genie delete and reload of of the app. Since then Genie has been updated several times, I’ve changed phone models (6 to X), the WNDR4700 firmware has been updated but the only feature of Genie I am interested in, the map, does not load. I am able to sign on to the router through my phone browser and see the connected devices, but not through Genie. New problem: genie won’t accept log on info, reporting them as invalid. But I can log in with the same credentials through the browser to the IP address. Removed genie completely and reinstalled but login refused. Feb 2019 - tried again - recent app updates cleared the login problem, and the network map loaded quickly. But very soon the map stopped loading. I tried finding a way to clear its memory cache but iOS 12.1 doesn’t seem to offer that possibility..Version: 3.1.72
✓ Updated firmware and now can’t loginAfter updating the firmware on the router the app now says “Netgear router is not found or no longer supported”. All was working fine before I updated... very annoyed!.Version: 3.1.64
✓ Worst app imaginableHonestly I just try and play video games because my parents let me, but people turn my internet off and it is ruining my childhood I cannot have fun anymore please remove this app I cannot keep this app and please remove I hate it it is ruining my child hood ever since my parents downloaded this I have had the worst week years of my life and I cannot put up with this anymore this is by far the worst app imaginable worse than the most expensive app I have tried everything but yet this app just cannot let me have fun at all so please do something or remove this app and it messes with my pc i play on my pc fortnite and when my internet gets turned off it messes up my computer and it really frustrates me becsudd the app is just beyond awful.Version: 3.1.64
✓ Unusable since updateThis app has been good up until the last update. It now won’t let me log in 95% of the time. I have deleted the app and downloaded it again and it may log me in immediately, after that when I open the app again it has logged me out and won’t let me login!!! Please fix this issue, it’s unusable..Version: 3.1.74
✓ Slow and laggy.This app shows real potential but I've come to realize that this app is super slow, i thought it was maybe my internet speed that was causing the app to go slow but it takes me about 5-10 minutes logging in, then to get to my network map takes about an added 5 minutes. This app would be very useful and reliable but there are way to many bugs including the “access control” which takes forever just to block and if you do decide to block someone off the wifi it is almost impossible to unblock someone..Version: 3.1.52
✓ Less than Stellar but usable.The appearance of the app looks less than professional and not very useful the net map for instance being segmented does not allow you to see whole network and parental controls are totally pointless. The addition of Disney controls is a poor choice. I bought the router because of advertised ability turns out it's a subscription service currently $4.99 a month for the function which count. Poor idea I can buy other routers and being a technical person do it myself. I dislike what almost amounts to false advertisement.Version: 3.1.52
✓ No openDNSThe app itself is great and most things work. The only thing is the parental controls using opendns. When I login to an account it says Cannot connect to internet. I know the details are correct..Version: 3.1.64
✓ Parental ControlsCapricious and unreliable. Half the time, I cannot turn the Parental Controls on!.Version: 2.4.24
✓ Missing some basic thingsNot bad, I was eventually able to figure it out and use it, but it is clunky and missing basic capabilities. For example, I expected to be able to turn off internet access with a button, rather than go unplug my router, to keep the kids off at night. No luck, I have to do that for each device and then cannot turn them all back on in the morning if the device is "sleeping" (they don't even show up to turn on then)..Version: 3.1.36
✓ Extremely poor appOne star off for lazy developers who couldn't be bothered to support landscape mode on iPad. Second star off for the Network Map being unable to tell you which of the available networks devices are connected to (most importantly, which devices are connected to the main network and which are connected to "Guest", which is critical for security) Third star off for the Network Map incorrectly reporting most WiFi-connected devices as wired. Fourth star off for not supporting critical security features, such as blocking/unblocking individual devices or assigning static IP addresses to known devices. If I could take another star off for the fact that I'm stuck using this terrible app simply because the router's own Web UI is incompatible with Safari iOS, I would. Utterly abysmal..Version: 3.1.36
✓ BrokenThe app seems to no longer work since upgrading to iOS 12.1.4, I can no longer log in to my D6200 router..Version: 3.1.74
✓ Was good, now uselessWhen I first bought my Netgear D6000 this app was great. I could monitor traffic, implement parental controls, reboot router, etc.. Then one day it simply stopped working with the ever so useless message “NETGEAR router was not found or is not supported. Make sure that your mobile device is not connected to the router's guest network and that IPv6 is not enabled.” Despite being connected. I’ve rebooted, reset, deleted the app, scoured netgear forums, and nothing seems to resolve this issue. Yet, I’m still able to access ready share. Change the generic message to something more meaningful, or release an update to address the issue..Version: 3.1.52
✓ Network map not workingSince the latest update the network map does not show the name of the device that’s connected. Only shows them as unknown..Version: 3.1.78
✓ Doesn’t work.The only reason to use this app is for parental controls. After setting up the dns account I finish up in one of those frustrating circles with a meaningless message “internet is not available. Connect your router to the internet.” Of course I’m already connected to the internet. This app is idiotic and frustrating..Version: 3.1.36
✓ Antiquated LoginMost of the better apps allow finger print or face recognition for login. That would be a welcome improvement since every time I want to switch out of this app to check something else, it logs me out and I have to punch in my credentials again. Also, I just tried to do a firmware update recently using the app and during this process I lost my internet connection (coincidence???) and I had to manually reboot my modem and router to finish up this and other stuff I was doing. Needs to be more user friendly..Version: 3.1.64
✓ Netgear genieNot possible to get this app working with SKY Router..Version: 3.1.78
✓ It rarely worksThe old app was a lot better. This version looks nice however I am almost never able to log into my x6 and when I do log in, it takes forever to load each feature. Terrible..Version: 3.1.12
✓ Router no longer supportedI just downloaded the latest update to this app, and now all of a sudden the app no longer works with my router. Not happy!.Version: 3.1.72
✓ Can’t log inHaven’t been able to log in for months. Get error ‘invalid password ‘ . Suspect it doesn’t support 8 character passwords or maybe special characters. Also can’t find router when vpn is turned on iOS device..Version: 3.1.64
✓ The latest update needs an update 👎🏽4th review - The app stopped working after iOS 14 update. I can’t login, can’t access my network to do any modifications to my modem router. NETGEAR THIS APP NEEDS AN UPDATE ASAP! Right now it’s trash just crowding my device’s space. 3rd Review - A) Password has been reset to default "password"..? Why would you need to do that? B) the app crashes right after logging in rendering the app useless. I'm on the latest iOS 10.2.1, & can't even use the app. Update the update! Look at the reviews you are getting Netgear! 2nd Review - I guess it worked when I deleted and downloaded the app & logged in. 1st Review - Who in the world would update their app to perform worst? Netgear, that's who. As it is happening to everybody else I can't login to my app & router since this update. I'm locked out of my own router. Netgear, if you are paying attention you need to redo the update; Update the "update"..Version: 3.1.78
✓ Used to work well with my Orbi - no longerThis app used to work pretty well for me. (It's a lot better than the Mac version which is terrible). Interface is clear and simple. I can login fine and check network etc... BUT Parental Controls no longer work. You just can’t login to OpenDNS... even after creating a new account. It’s just plain broken. So much for a headline feature of my expensive mesh router....Version: 3.1.36
✓ Great idea butNever lets me log in 😡.Version: 2.4.24
✓ Doesnt workDoesn't work. Unable to even login, authentication process is broke..Version: 3.1.52
✓ Cannot loginLatest firmware update has bug that does not allow me to login using app, says wrong password. I can login via web browser but not with app. So for rebooting or anything I need to edit, I must use web browser since app is useless after last firmware update. Problem is you cannot enable/disable parental controls via web, you must login with app to use parental controls, since I cannot login with app, my R6100 netgear router is useless. I purchased it for the parental controls. If you have a netgear router DO NOT update the firmware or it will take months (if you are lucky) for netgear customer service to help you. They should at least allow parental controls to be enabled/disabled without the app. Useless. App support blame the hardware, hardware support blame the app..Version: 3.1.64
✓ More IconIt is a simply app, but as he technology growth rapidly, more and more smart devices are in the market. But apps icon library hasn't been update since the day one. It has no smart thermostat, smart switch, smart plug, door bell, ......Version: 3.1.64
✓ Could be a lot betterI got a Netgear router about 3 months ago & it was hard as hell to set up in the first place. It wouldn’t do crap. And the app itself doesn’t do much. All it does is turn off certain WiFi connections to devices. Anything else, this app doesn’t do it. I was hoping for an app that would be able to do everything I needed. Change pass, names, view connection speeds, etc. But I can’t do any of that. The router did however boost our WiFi speeds which I’m very thankful for since its too expensive to upgrade speeds per month..Version: 3.1.44
✓ Great when it worksWhen I first discovered this app I thought it was the perfect solution to controlling access time for my kids devices. Unfortunately the network map has a tendency to stop showing connected devices and so I have to log on from my desktop to re-enable those devices locked out the previous night..... Great when I’m at home to do it but not so good if I’m away and have to put up with enraged teenagers!!.Version: 3.1.52
✓ Absolutely Useless!Completely useless! Completely unable to login to the app. Completely unable to login online. What good is Netgear or their Genie app? Nothing works! The app just sends you in an endless loop of login, never connect, next, login, never connect, next, ad infinitum. The online login never loads, it’s been several hours of endless “circle of death” that never loads! And to get any help from netgear?!?!? Forget it!!! The only way netgear gives any help, is if you pay them through the nose an exorbitant amount. They do not stand behind their product, and service is nonexistent! The absolute worst customer experience ever!!!.Version: 3.1.64
✓ Please update for iphone xWhy are you guys so slow to update your apps with new features yet you release routers every month. What a joke. Well invest time on software as well not just on hardware..Version: 3.1.44
✓ Not worth the spaceSo this app seems much more convenient than going to a browser and logging in to manage the router. It's number one issue is you can't log in locally or remotely. It tells me that my password is wrong even though I can log in with the same password in the browser and that I have no routers connected to my email even though it has been previously registered to said email. It's completely useless without the ability to log in and manage the router. Don't waste the space on your phone and just use your browser, it does all the same stuff with no wasted space.Version: 3.1.64
✓ Hate the new appI loved the previous version. This new one looks like, and is, crap. I do not understand what was going on in their minds. This is an improvement? I don’t think so. And ever since I got it, I have had weird problems that I never had before. I don’t even know how to describe them because I could wonder if it is just high usage or too many devices, or my router is too old. My worst fear is that it leaves me wondering how much control someone else might have of my network. One thing I always felt, however, is that their documentation was never enough for me, and I used to work in telecommunications, so I have some idea of what I am wanting to see. Sorry to have to say these things, but it is just how I am feeling these days..Version: 3.1.36
✓ Update made the app unusableCan log in or use the app to access my network at all..Version: 3.1.64
✓ Purposefully crashed my laptopAfter 90 days the router did not work, I paid $60 for it. They told me for $240 they could fix it. I said I would just purchase a new one. He then told me he could probably figure something out for me if he could check just one thing on my laptop (stupid mistake on my part). When I allowed him access the he placed a virus into it that crashed it. He then told me if I paid the fee he would be able to fix it. I did not. I did however take it to a professional and for $90 had it restored. I did not purchase and will not purchase this brand ever. I share this story with anyone who asks. They are unethical..Version: 3.1.64
✓ NETGEARGood app easy to use. Great to see all connected devices :).Version: 2.0.54
✓ Doesn't sign inSame problem as everyone else, doesn't sign in. Doesn't work at all.Version: 3.1.28
✓ Latest update failsLatest update is degrading performance, prevents me logging in (router not supported) and nor can I login to OpenDNS (says I'm not connected to the Internet). Viewing support threads I think it's time to change router & brand..Version: 2.4.12
✓ Parents Control not letting me switch off DevicesParent control not letting me pause internet for the kids devices. It’s saying the action failed try again 😡 it use to be fine so not sure what’s gone on. Would also be good if you could set up times for the internet to come on and turn off at different times like my other router I had..Version: 3.1.44
✓ Does not workIOS 6.1.2 iPhone 4. App closes itself within a second of opening..Version: 2.0.60
✓ WorthlessAfter being tired of “renting” a modem from xfinity, I decided to buy the netgear nighthawk ac1900 which cost over $200. I decided on this modem Bc it had the “user friendly” netgear genie app that is supposed to be similar to the xfinity xfi. Absolutely not. It’s terrible and there is no comparison at all. The app looks homemade, poorly designed, doesn’t load ANYTHING. I have not been able to do anything on it other than log in and log out. I wanted to easily manage all of our devices and parental controls from my phone in a matter of seconds like I used to be able to with xfinity xfi but have been able to accomplish NOTHING. I’m about to return the modem Bc this app is useless and is not doing what it says its capable of doing..Version: 3.1.74
✓ New version does not connect to router anymore!!Just make sure to backup your app before upgrading!! I was able to administer the router without any problems from my iPhoneX until I updated the app!! I have to manage the router from a Computer rather the iPhoneX. The password is correct, just the router cannot be found, even if I enter the proper IP!! This is very disappointing! It was a very good app!.Version: 3.1.74
✓ Could be betterLoads of settings and updates and cool features how ever 75% of the features do not work, ready share is no longer available which would be the biggest reason you would use this app, other then that it does its basic functions :).Version: 2.4.22
✓ RubbishI have 16 devices on my network - the network map on this app shows three. Pathetic and useless..Version: 3.1.44
✓ Ok butIt could do with support for extenders as well and the only way i can access my extender settings on a webpage.Version: 3.1.72
✓ Log in failedJust stopped working. Uninstalled and reinstalled twice still no joy. Was working perfect for months but today will not let me log in..Version: 3.1.78
✓ Lost Mojo...On iOSReadyCLOUD App is NOT ready for iOS anymore. Last Update destroyed iOS ReadyShare functionality. Can’t access my HDD files on iOS, now only works with Windows... And, oh my God REALLY ? Even in this app description they misspelled Netgear!! Imagine the quality control! Explains why ReadyCLOUD isn’t “Ready” Genie App crashes or freezes when using access control more than once. Other than that I upgraded my App Rating because it does a lot..Version: 3.1.36
✓ Latest update refuses to workThe app now tried to push my to use their new app, which requires I sign up and give them my email address and create an account. No, I just want local connection, within the house..Version: 3.1.78
✓ Why?Why would you remove Nighthawk support when the Nighthawk app is absolute TRASH Selling this useless piece of junk and putting the money to something that works. Netgear have to be the worst company in tech for support and updates.Version: 3.1.78
✓ Same problem as mostI downloaded the Genie app last night and everything worked fine. I was able to see what devices were connected to both my 2.4 and 5G network, see traffic and Network map showed all devices connected. I was able to pause certain devices access and set individual parental controls on all devices. Logged in today and it doesn’t even recognize my router, only shows the name. Traffic now says it’s not supported on this device. Network Map only shows link between my phone and router/web...nothing else. I’ve reinstalled the app probably 5 times, nothing. Can still see devices connected through web version, but web version will not let me individually select parental controls..Version: 3.1.64
✓ Working time to timeWhen it is fly functioning, everything worked great, but every now and the , it responded with “cannot find router”. Frankly the solution of this issue is to remove the app and download again, hope this can be fixed for such a handy app..Version: 3.1.74
✓ Old looking app and Parental Controls are uselessThis app is lacking a lot of things, for someone who has an Orbi which is a very expensive router by comparison, you would expect an app that is not blurry on an iPhone 7Plus and with at least parental controls that actually work. On the Parental Controls issue, you can set up ByPass logins, that doesn’t work. It doesn’t matter that you’re signed in with the bypass login with no filtering it still blocks you. You can go on the app, select Network Map, select the device and select the filtering level to None and it goes back to filtering anyway. Now, I can’t even shut down Parental Controls. I go to the app and select it and it tries to load the page and then goes back to the main menu. Seriously Netgear, the Orbi is a great product but the app support is absolutely lacking. You even have an Orbi app that does the bare minimum where you just have to use the Genie app. Why bother at that point?.Version: 3.1.36
✓ Stopped working. Cant login anymoreI have router DGND3700V2 and app gennie was perfectly working until suddenly it doesn’t. I can’t login anymore. I get the error “router not found or is not supported”. From the website though my router is supported. Password is correct because i use the same password connecting to the router using a pc..Version: 3.1.78
✓ PointlessPointless app you can’t actually do the updates from, even though you’re technically signed into the router. Expected to sign in again on another link even though the router isn’t running properly and won’t let you in, absolute joke !!!.Version: 3.1.44
✓ OMG its bring back 1996This needs a huge UI update its 2015 netgear update this app for bigger screen and give it a redesign im sick a looking at it.Version: 2.1.40
✓ This app and product is uselessJust doesn’t set up. Can’t use parental control. Can’t log into app despite correct password.Version: 3.1.74
✓ Workable but terrible experienceHonestly, this app is OK. All main functions can work, but the interface and using experience isn’t very good. For example, in Network Map, you can choose the type of your linked devices and give names, which is very good. But, every time you refresh, or you back out to the main page and go to the Network Map, which causes a refresh, it just loses all types. My R8000 always recognizes all devices as iPad except my phone. I hope developers can read some comments and really improve some features. Nobody wants a okay app now, users like good apps..Version: 3.1.72
✓ UselessNew version still can’t find router on the network. Useless..Version: 3.1.78
✓ Local Access stopped working altogetherThis app has never been great. After I first purchased the device it worked alright. A lot of the features in the app were not supported by my router which was disappointing but not really an issue. Recently I have not been able to access my router at all. I am connected to the WiFi and select local access and every time I enter my password it pops up directions for connecting to the local network. I was hoping this would be fixed eventually with an update but that was several versions ago. Maybe they will eventually fix the issues..Version: 3.1.78
✓ In AgonyWARNING! We paid a lot of money to have the ease in our lives to be able to turn on and off the internet to our kids devices when we're out as it promised etc and that hasn't worked for quite a while now. Customer service was a long waste of time and they wanted more and more money to help us. Absolutely disgusted with this whole experience and the trouble it's caused our whole family. ZERO STARS would be our rating..Version: 3.1.36
✓ DisappointedMy first experience with Netgear and I have to say I am disappointed. I bought the Netgear Nighthawk AC1900 and after having everything hooked up I downloaded the Netgear Genie app. After signing up and logging on I come to find out I can only use the app while I am at home and connected to the network. Apparently the Nighthawk AC1900 is not compatible and able to use remote access so I can not monitor/control the router and network away from home. I can use an app to control my Linksys router from anywhere (home or away from home) I bought 5years ago with older technology so I’m not sure why this newer Nighthawk can not. Is Linksys that much more advanced and further ahead of Netgear? So then I downloaded and tried the “Nighthawk” app from Netgear which apparently my new Nighthawk AC1900 router does not work with. Very disappointed so far with Netgear and their apps..Version: 3.1.64
✓ Rubbish AppSo many bug and issue with this app. Overall product doesn’t offer basic functions like timers/time limits..Version: 3.1.52
✓ No longer works!This used to work very well On my iPhone. I could see all devices connected to our router and be able to toggle them to allow access or not at will. From this app. All of a sudden a month or two ago, it just get “the action failed. Try again” when I choose to pause Internet in a connected device. It seemed to stop working after I logged onto genie online from computer not phone and chose to update the routers firmware. I’m not sure if that is what broke everything or if it’s just a coincidence. Please, please fix this issue. I need to be able to turn off internet access for my children’s devices at night from my phone..Version: 3.1.78
✓ Cannot change the admin login nameMaybe I’m doing something wrong but I do not get why the app has to force me to use “admin” as the user name. I use a different admin user name on my router..Version: 3.1.78
✓ WorthlessThis app is one of the reasons I bought the netgear C3700. The app features made it very desirable considering I could control what devices can connect & block when necessary. Well the app takes forever just to log in, the even longer to load any of the features such as the network map if it actually does load. Also if you “pause internet” on one of the devices on your network, that device disappears from the map...now how do I un-pause internet for that device if it’s not showing? Tried accessing the internet again from that device and will not connect and doesn’t prompt the network to show the device. So I now have devices that I cannot get back on my network. Also my neighborhood had an internet outage and when the internet came back on the genie app only shows the device which I have connected to genie on the network app despite the fact that 2 other devices are connected. I also should ad that the netgear C3700 is not as great as all the reviews claimed. The old xfinity rental never gave me problems, but since buying this one (to save on my monthly xfinity bill), I can’t even get WiFi in my bedroom, in an 800sq ft apartment, with only a hall way in between the router & my bedroom..Version: 3.1.64
✓ SUPER BUGGY APP!!!This app will drive you mad! I used the device list feature to see all the devices on the network and then I blocked some devices of my sons to prevent access while he is sleeping and NOW THEY DISAPPEARED FROM THE LIST OF DEVICES so can’t get them back online!!! This is just the beginning!!! They have 2 apps for the device and 1 additional if you use “Circle by Disney” for Parental Control service. It took me FOREVER to configure Remote Management because you have to create an account on Netgears website and IT ALWAYS ERRORS ON SUBMISSION!!!! So it was impossible to create an account. Somehow it just let me in even though i never actually created my account. I know right!!? And in the Genie app if you go to Network Map to see all your devices according to which node they are connected to, Access Control is turned on!!! I didn’t turn on Access Control. I don’t want MAC Address Access Control turned on. ...but wait, there’s a lot more problems!!! Honestly who QA’ed this app? I work in QA and this is should never have gone out to the public. I am one step away from returning this product back to FRYS!.Version: 3.1.44
✓ Still no can’t find routerYou are a joke. This update does nothing to fix this bug..Version: 3.1.78
✓ No longer logging inThis app has always been a bit flakey but has worked most of the time. Since the last router update (D6400) you can no longer log into it. Says the password is incorrect Netgear no longer support this app so a fix is unlikely. No other app will work with my router so the Nighthawk app is no good for me or anyone with an older router. It would be nice if Netgear could sort this problem before abandoning it. I am able to log in using a web browser so I know I am using the right password..Version: 3.1.78
✓ Garbage..Sick to death of Netgear now. AGAIN, the updates give Armor which blocks the App Store, Features on some apps, websites... NO answers on the community pages. It’s just one bad thing after another for expensive GARBAGE...Guest network showing even though it’s 100% disabled. And anyone can get on it!!! ridiculous!!.Version: 3.1.78
✓ Remote AccessWhile the concept of this product is great, the remote access aspect is flakey. One day it will display a list of routers that can be accessed remotely, the next (with absolutely no configuration changes on any hardware or software), the list is blank. Netgear technical support are no help whatsoever, that’s if you can get in contact with them at all. I will be exploring better options for both hardware and software in future..Version: 3.1.44
✓ Needs workTry to connect remotely but never sends me an email to confirm my email address. Therefore cannot connect remotely..Version: 3.1.52
✓ Latest upgrade 21st April 2017So far nothing has impressed me about this app. Network map is next to useless as it never shows all network connected devices. Mike.Version: 3.1.44
✓ Rubbish AppThis app won’t connect to my router so a far as I’m concerned it’s rubbish. If I could give it zero stars I would..Version: 3.1.44
✓ Mauvaise mise-à-jourLe mappage du réseau ne fonctionne plus . Pourquoi ne pas tester votre app avant de la mettre disponible dans le App Store???.Version: 3.1.28
✓ TrashNetwork map only works some of the time... other times it only shows my phone when I know there are multiple devices connected. Sometimes... on the rare occasion it does work, I’ll turn a device off only to not be able to turn it back on when I want because the network map won’t load. Which is useless. Turning on and off the guest WiFi to manage kids usage (which is my back up when the network map is not working) only works some of the time... usually it just says “The action failed. Try again” over and over and over. Again, useless. In short... this app is useless..Version: 3.1.78
✓ Great when it’s workingPls fix bugs. I have trouble to log in. There were few times I had to delete and reinstall the app in order to log in..Version: 3.1.72
✓ Traffic meter doesn’t show any dataTraffic meter does not show any data on my D7000.Version: 3.1.52
✓ GENIE WAS BETTER THAN NIGHTHAWK APPGenie was far more useful than nighthawk app made to up grade to nighthawk you now have to keep the 2 apps to use ready share what a wast of time Netgear look at the latest comments on nighthawk app and put GENIE back how it was.Version: 3.1.78
✓ Delete This.Dear Netgear, Delete this god forbidden app. It's a disgrace to your families and descendants. It rarely. Ever works that way I plan it to and is hard to figure out without stopping the WiFi of something I don't even know what! You wanna guess why? Because they're all unknown! I even had another phone with that app and that one had nicknames for all of them so I would know! I did NOT think I would have to do it again! Also, the app barely works! It would be nice if it worked correctly for once but, no. It just HAS to try to shut off the wifi to everything when I tell it to shut off/ block WiFi for one device! In conclusion, wipe this from the face of the Earth and never come back. Disappointed, Me..Version: 3.1.74
✓ Doesn't connect?I can't login using my iPhone. Says default password is "password" but that wont work. Router password won't work. Piece of junk..Version: 3.1.28
🙂 NETGEAR Genie Positive Reviews
NETGEAR Genie works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact NETGEAR Genie.
⛔ NETGEAR Genie Problems
