- 82.3LEGITIMACY SCORE
- 82.8SAFETY SCORE
- 4+CONTENT RATING
- FreePRICE
Olga's App Complaints & User Negative Comments 2024
Olga's app received 45 complaints, negative comments and reviews by users. Have you ever had a bad experience using Olga's? Can you share your negative thoughts about olga's?
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Olga's for Negative User Reviews
✓ One very frustrating drawbackThis app lets you go through the whole process of picking the location, curbside or delivery, selecting all your items & customizations…and waits until checkout to tell you the restaurant is closed or not accepting orders. This just happened to me at 6:30pm on a Friday night, for a restaurant with listed hours of 10am-10pm on the app. Almost all other food ordering apps will not let you select a location if the restaurant isn’t accepting orders, especially now in the time of COVID & reduced hours for labor shortages. Figure it out Olga’s!!!!.Version: 21.32.2021052603
✓ Another Big Fail Update, Olga’s!This latest update says no account with my email exists. When I try to create a new account, it says an account already exists and I should log in! Not possible to reset password, because no account exists with my email address. I emailed Olga’s support, and I got an automated response saying I’d hear from a person soon. I can’t log in, can’t use my many reward points, and Olga’s doesn’t respond. Look at all the reviews with similar issues, and no response (nor a new update from Olga’s). Olga’s, you’ve lost me as a customer..Version: 21.32.2021052603
✓ BE PREPARED FOR THEM TO STEAL A TIP!!!Apparently tipping is not optional in the app. It’s mandatory and they also do not inform you of this as well. I did a carry out the other day (not even curbside) and they automatically added a tip on my payment without informing me or my agreement to it. I would consider this theft. Are you thinking your patrons will just not notice? Bad form..Version: 2.0.2
✓ Don’t bother ordering..My first time ordering. Waited 10 minutes to be acknowledged. One server who saw me said she would get someone to help but no one showed up. Manager even walked by....no acknowledgement of 4 people waiting to get orders already paid that were sitting in the counter. 4 tables w/guest in the dining room and see at least 5 staff. My food was cold. I even tried to submit feedback on the app to get “sorry something went wrong”. It sure did...Version: 2.0.2
✓ DeletedNot a user friendly interface. There isn’t even a way to contact them via the app! And it doesn’t accept Apple Pay, so why bother?.Version: 21.54.2021092301
✓ Terrible AppEvery time I use this app to order there is a bug (or three). Trying to use curbside, I enter my vehicle info and the app hangs. Try again and it hangs. Ok I’ll use carry out! I add 2 items onto my bag, but want to edit an item to add the option of light sauce. So I do that and try to add the edited item to the bag. Nope - I get a nonsensical error that this item is not part of this order. Lastly, it automatically adds a 15% tip. For curbside I’ll gladly tip but for carry out I don’t see the need to tip someone for handing me a bag. Sneaky..Version: 2.0.2
✓ Great if you enjoy frustrationDo you like spending time placing items in a cart only to be greeted by a nondescript error message when you get to the very last step in checking out? If so then this app is for you! I’m not sure why Olga’s upgraded to this new system (mid June 2021) but it is much worse than the old ordering system. Please bring back the mostly functional old app and the old rewards system too..Version: 21.32.2021052603
✓ LOVE Olgas - Ordering by this App doesn’t work!Each time I try to order with the app it doesn’t allow me to set up/log into my account. Says I can order as a guest but sends me back to the infinite loop of login/sign up that doesn’t work! Frustrating!!.Version: 2.0.1
✓ Gift card.I have a gift card and I want to check the balance. This is the first gift card I have ever had that doesn’t have a phone number on it. I went on the website and none of the 4 choices let me check the balance. That’s very frustrating. It shouldn’t be this hard..Version: 2.0.3
✓ DisappointingI love Olga food but take out service is bad. This is the second time my order has been wrong and food cold. I live 3 minutes max from the Garfield location. I ordered thru the app and arrived exactly 15 minutes later for my pickup. The soup was cold, not even warm. Smackers also cold. The salad was full of olives but right on the receipt it said no olives. Ordered the Original Olga with extra meat and sauce. Definitely did not get extra meat and it too was cold. No silverware in the bag..Version: 22.14.2022082501
✓ Used to loveI aways used the app. For some reason my Face ID and password were removed. Now every time I try to log back on it tells nothing matches. Try to reset it and get a big OOPS network error. Not that I want to but try to make a new one and that option doesn’t work at all. Maybe if the issue gets fixed I will change my review but for now it’s a one or less..Version: 21.54.2021092301
✓ Rewards don’t work so wellIf you’d like cheese, on anything it costs extra even on steak and cheese Olga. If you have a reward you’d like to use, this app makes it difficult to use and take double the points! Just not very helpful at all! Easier and probably more beneficial to phone in your order! At least it won’t over charge you!.Version: 21.54.2021092301
✓ Door Dash? Missing Food? Leaving me on hold to fix??Ordered through Olga’s app but the store used Door dash for delivery. Conveyed by text through app and phone call with driver where to meet but still did not drop at correct location. Took another 10” to get food. Items were missing. Door dash would not help. The store put me on hold > 10” to fix. Totally understand everyone’s under resourced but this is not a convenient/reliable way of ordering food if you have only 30 minutes to eat..Version: 21.54.2021092301
✓ No Tsatziki sauce?While the Beef Lamb bowl I ordered was otherwise delicious, I was surprised to find there was no Tsatziki sauce on it, which made it dry. Wondering if it usually comes on it or in a sepaarate container, as next time I will check for it..Version: 21.54.2021092301
✓ Always something wrong or missing on my carry out orders.Last week on my Carryout order, my order of snackers came without the cheese to dip them in & 2 of our sandwiches were ordered with no onions-both of them had a lot of onions. Tonight I ordered an original Olga with three cheese & there was no meat on the Olga, just cheese. I live too far away to drive all the way back to have it corrected. Very disappointed with the carry out service. I guess if I were to order carry out again I will have to not only check to make sure everything is in the bag but also unwrap the sandwiches to make sure they are prepared properly. 🥴.Version: 2.0.4
✓ RudeSpoke with some man in the phone about my order bc I was concerned about a mess up with my order pretty sure you guys still messed up my order and the man was very rude on the phone he kept interrupting me as I tried to talk and then hung up abruptly and had a very rude time with me. Very unimpressed and turned off and I still believe you messed up my order.Version: 21.54.2021092301
✓ Mobile orderVery disappointed with this store not sure if this is every store but the one on Eureka Road in Taylor automatically added a tip in without me even knowing it until after I place the order and I cannot cancel the tip. Don’t get me wrong I do tip but I do not want it to be automatically added onto my order without my knowledge..Version: 21.54.2021092301
✓ Save your time, never worksDownloaded this on the false premise that doing so would get me a free basket smackers (false advertising). I even emailed the app developer whose response was useless and didn’t solve the issue in any capacity. No matter what time of day I attempt to use this app to order carry out or delivery, it legitimately has never worked once for me and I always have to end up using a food delivery service for extra cash. I deleted this app as it did nothing and never worked to order food. Until olgas hires legitimate app designers that are capable of creating a *working* app, I’m spending my money elsewhere..Version: 21.32.2021052603
✓ Olga’s App is TrashI’ve been attempting to use this app for more than a year now, and it has only gotten worse as time has gone on. I’m done with Olga’s solely because of how much of a pain this app has been. I can log in online, but I can’t place an order online. When I try to log in to the app, I get an error that the exact same login I just used online doesn’t exist. I tried to redeem my rewards, and it tells me that I redeemed my rewards, but when I went to go pick up my order, the order was never placed, so now I’m out of points and out of an order. Really, really disappointing. Do better, Olga’s..Version: 21.54.2021092301
✓ Auto tipOrdered Cary out and they the payment process they auto add a tip so unless you see it and remove it I’m tipping $4 for a carry out sandwich and salad. Deceptive UI practice..Version: 22.14.2022082501
✓ Trouble redeeming rewards pointsEvery time I try to redeem points or a reward, this app gives me fits. Just “redeemed” enough points today for a sandwich but when I went to check out, my reward wasn’t there. Did I just waste my points?!? 😡.Version: 21.32.2021052603
✓ Update FailThe most recent update wouldn’t recognize my password. Ok. I reset it. Signed in and see I lost 1000 points! Order history is gone too. Sorry Olga’s App Developers, but that caused me to go elsewhere for dinner. Losing 1000 points is enough to make me never come back..Version: 21.32.2021052603
✓ Missing condimentsFood was good but missing all the cheese for the snackers and I paid for extra cheese for two additional orders and never got. I tend to not get everything in my takeout orders-bums me out.Version: 22.14.2022082501
✓ Force closeI can’t use the app currently. Opening it and it immediately closes. iPhone 8 and latest non beta iOS. Restarted phone and still does the same thing..Version: 22.14.2022082501
✓ Terrible appI had rewards for a free sandwich and tried using the app which kicked me out of the order and deleted my rewards. Then I just wanted to order the food without the free sandwich and it still wouldn’t work after submitting payment numerous times. Fix it.Version: 2.0.3
✓ LoginI went to the app to do a takeout and it prompted me to update the app, which I did. I forgot my password and I reset it, but when I went to login afterwards, it wouldn’t let me sign in. I tried several times and it didn’t work. I had to go to the website and sign in, which I had no problem doing, and do an order that way. I couldn’t do an order on the app as a guest, it kept wanting me to sign in. Hoping when I try again at a later time it’ll work..Version: 2.0.2
✓ This app has never workedI received an email I have to open a new account and transfer my points or I will lose them. Olga’s sent me the email and I am following it exactly. Went to download the app, it won’t download because I have an existing app. If I delete my existing app I lose the Data attached to it. When I tried to create a new account it wouldn’t let me it said I had too many attempts to make an account. That was my first try. I went back to the App Store to purchase the app, I only get to open the app. When I use my old login, it says I have to be a guest to order. I am not trying to order. I trying to transfer to the new app. This is ridiculous. I am going to lose these points if I can download a second app..Version: 2.0.3
✓ Ughhhhh annoyedThis app is constantly frustrating! Now, suddenly I cant log in, I have tried over and over agin to login to the app only to get an error message, I can login via the website but none of my rewards are available, very disappointing..Version: 2.0.3
✓ Food is coldThis is the second time I have ordered and the food arrived cold. I live about 2.5 miles away and it took me an hour to get my food. Disappointing. I won’t use delivery again..Version: 2.0.3
✓ Not a very useful appThis app isn’t very user friendly. When you try to use your reward points on your order, it doesn’t work. It take your points just fine but it doesn’t transfer to your order. There is also no where in the app to notify anyone of the trouble. More trouble than it’s worth..Version: 21.54.2021092301
✓ GarbageYour app had issues before but this update makes it even worse. Wouldn’t recognize my login until I reset my password and now it won’t let me use my rewards. If I can’t use my rewards at checkout, then I’ll just order elsewhere..Version: 21.32.2021052603
✓ App? What app?I recently downloaded this app, when a new location opened not far from home. I was able to set up an account and saw my immediate rewards available. This evening, I went to login as I’m heading there for dinner. But wait! I have no account! I am unable to login and I am unable to request a password and I am unable to sign up. Nothing works. Obviously there is a major glitch, as I’m not the only person recently noting this problem. Please look into this..Version: 21.32.2021052603
✓ Time not rightMy order always takes longer than the app says. I’m at the store still at the waiting 10 to 20 mins..Version: 21.54.2021092301
✓ App is awfulWill not let you use rewards or pay with debit or credit card. Absolutely useless.Version: 22.7.2022051105
✓ Very frustratingI have had problems receiving my rewards points since January. I have emailed and talked with people at the store and my activity history shows points but I have 0 in the rewards. It is very frustrating..Version: 2.0.4
✓ Order wrongJust picked up my carry out order. I asked twice if there was extra Olga sauce and extra cheese for the Snackers in the bag was told “yes” as if I was bothering them. Got home- no Olga sauce on the sandwich or in the bag. Same with the extra cheese for the snackers. Will be going to a different Olga’s that can get things right from now on. I usually check myself and then they have to go and add it to the bag. Do they not read the special requests on the order?.Version: 21.54.2021092301
✓ Awful awful appApps should make online ordering easy and efficient. This app is extremely hard to navigate, hard to order off, and hard to figure out rewards and any extra features. It was bad before, and the update honestly made it worse. I would just call to place carry out orders..Version: 21.54.2021092301
✓ Horrible appI’d give 0 stars if I could. I always used to order on the website and never had an issue picking up an order. Decided to get this app to “save time” when in reality, my ready time was an hour wait for two items. Apparently the store does not get your order until “10 minutes before the ready time”. NEVER had an issue like this on the website. Sad excuse for an app to “save time”..Version: 21.32.2021052603
✓ Order wringI order every week, yet something is wrong each time. This time they didn’t even make their signature grilled chicken Olga correct. Wrong condiment that is always on it and I paid for Swiss cheese but didn’t get!! They are not following customize requests. 2nd sandwich had wrong condiment also. More staff in kitchen, less dine in customers so I would think they can pay attention!!!.Version: 21.54.2021092301
✓ Cannot sign inEver since the update I cannot sign in. It tells me there is no guest associated with my e-mail but then won’t let me create an account because there is a guest associated with that e-mail….Version: 21.32.2021052603
✓ Can’t login-rewards account is goneI had tons of reward points and I cannot login to redeem them or even login to order. My entire account is just non-existent now. This is so stupid. Unfortunately, I don’t see us returning as customers, as I have to go through this long, drawn out process every time I want to order online. In 2021, a technology problem that could be solved by a 12 year old, really shouldn’t be costing you customers..Version: 21.54.2021092301
✓ The App Doesn’t Work At AllI have ordered through the app numerous time before they updated something, and now it won’t even let me login with my account. I try to set up a new one following the direction within the app and it kicks me out time and time again after I order. Too difficult to use..Version: 2.0.2
✓ Cannot loginLike others, I cannot login after most recent update. The app is stating that they can’t find a user with my login info. This is extremely frustrating, as I typically go to Olga’s once a week. Please fix this ASAP..Version: 21.32.2021052603
✓ Issues with redeemed rewardsThe ordering part is great. As for the rewards, they never show up when checking out. I have tried on multiple occasions to use redeemed rewards through the app and I have not been successful..Version: 21.54.2021092301
✓ Togo orderI ordered a to go order and when I got there it wasn't there. They hadn't even started on it. I went to the desk and said I had an order and the lady was kind of rude. She said it'll be out in a few moments. IGot my order a little later and she goes to go thank you very rudely. I got a fried chicken Olga and I asked for no lettuce and no onions and they just gave me chicken and an Olga and no sauce on it whatsoever..Version: 21.54.2021092301
🙂 Olga's Positive Reviews
Olga's works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Olga's.
⛔ Olga's Problems
