MyTHB Rewards Negative Reviews

MyTHB Rewards App Complaints & User Negative Comments 2024

MyTHB Rewards app received 16 complaints, negative comments and reviews by users. Have you ever had a bad experience using MyTHB Rewards? Can you share your negative thoughts about mythb rewards?

MyTHB Rewards for Negative User Reviews

✓ You choose items and it doesn’t take itYou choose items and sometimes it doesn’t take the selection.SpencercharlieVersion: 2.0.0

✓ Can’t reset my passwordLoveeeee THB. Updating the app logged me out and the password reset doesn’t work. So I guess no more order ahead for me..Jm1373Version: 23.22.2023110802

✓ App is sometime-ySometimes it takes 15 min to place an order on the app. So frustrating. Why can’t I order a bagel with cream cheese , “ option not available?” You mean I can’t order an egg bagel with plain cream cheese but I can order an egg bagel? Even when I try to order another type of cream cheese that’s nut available? Why not just say no cream cheese is available at 9:30 am . Frustrating ?!!.KimmyciaoVersion: 2.6.1

✓ BuggyThe app doesn’t handle making any adjustments. I tap the item I am trying to change and it goes to another item in cart instead. I also want to delete an item and instead deletes the item I don’t want to delete..PiggitokkiVersion: 2.0.0

✓ Reading Special InstructionsWhat’s the point of given special instructions if no one going to read them. I asked for a little to no cheese on my sandwich but I got the regular amount..Apostle MichaelVersion: 2.4.0

✓ No way to change paymentFor over two years i have not been able to change the card that is on file. Im patiently waiting for the update to come and get dissapointed everytime. I just want to be able to order on the app but the card that is on there is expired....JBerkkVersion: 1.0.4

✓ Great food ! Frozen app :(The food was great at THB. However the app, every time after I choose the location freezes. I have to force quit the app. Perhaps with some patching it will work properly. For right now, it receives one Star for me..Blergon777Version: 1.0.4

✓ Doesn’t workI went through all the trouble of downloading and filling out my info and then I go to order and the “Locations” screen won’t load, so I can’t go any further. I’ve tried closing the app and restarting and still no luck. I have an iPhone 11 not an unusual or old phone. Very annoying!.EJF14Version: 1.0.4

✓ Horrible User ExperienceHorrible app. Mobile ordering process is way to complex and can’t successfully complete order..GyghftffVersion: 1.0.1

✓ Difficult user interfaceVery clunky. Need to upgrade your app..RunningdoctordogmomVersion: 1.0.4

✓ 5 Star Food; 3 Star AppI love THB and have nothing bad to say about the food. But, I have had regular issues with the app. It is never clear how to apply a promo- sometimes it says applied, sometimes it applies without indicating and becomes unclear. Sometimes the pickup time bar is glitchy and won’t let you update the time....etc. etc. I usually end up finding it easier to order online or in person than using the app, sadly, which defeats the purpose of the app..NateahsVersion: 1.0.4

✓ PaymentI wish there was an Apple Pay option..FRNCS4198Version: 1.0.4

✓ I’m an elderly personI find this app to be too difficult. Why can’t I call in an order any longer?.Sunflower1952Version: 2.4.0

✓ Ordering systemService and products are great. this new web site is clumsy and burdensome I order nearly every day , sometimes twice a day , for 20 years This new ordering system is a pain.TowsonWineVersion: 23.22.2023110802

✓ Horrible appThis app is literally so slow - does not load most of the time when you select location or make your order, good food but very very poor app.AsdhwkwjwbwVersion: 1.0.4

✓ Nice app but...There didn’t seem to be care taken for a true iOS experience. Auto fill was missing and as such I wasn’t able to use keychain for my password. Also, no option to auto fill my credit card or pay with ApplePay. Not deal breakers but definitely would take this app to a new level..Tippecanoem86Version: 1.0.4

MyTHB Rewards works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact MyTHB Rewards.