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Grimaldi's Pizzeria Rewards App Complaints & User Negative Comments 2024
Grimaldi's Pizzeria Rewards app received 44 complaints, negative comments and reviews by users. Have you ever had a bad experience using Grimaldi's Pizzeria Rewards? Can you share your negative thoughts about grimaldi's pizzeria rewards?
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Grimaldi's Pizzeria Rewards for Negative User Reviews
✓ Buggy but functionalI’ve used this app to order pizza about a dozen times. It usually works well, but can be buggy. Random error messages about bad responses from their servers, UI glitches when navigating menus/screens, every once in awhile it throws an error right when I actually submit my order so I have to call to confirm it actually went through. But the points/rewards system seems to work and track correctly. And the pizza is fully customizable, so it’s okay. Unrelated to the app, but why is pricing the same for adding a topping to a full pizza vs half the pizza?? Should be half price for half topping..Version: 21.54.2021092301
✓ Promo codesThere is a section on the app for promo codes. I called and asked if they had any promos and the person on the phone laughed and said no like it was a weird question. If you don’t have promos you probably shouldn’t have it on the app. Plus 35$. For a medium pizza I thought was a little pricey.Version: 23.9.2023050901
✓ Just delete the appThis app is completely useless if you want to pay with a gift card, there’s no option to pay upon arrival they once offered. If you’re paying with a card, the app is fine but other than that this app and their new updated website is trash.Version: 20.60.2020121004
✓ Poor user experienceThe user interface is fairly intuitive. However, it lacks functionality. For instance, if you order a salad, you can’t make any alterations such as no red onion, or add something to it that’s not on their list like extra red peppers. Plus, every time the app gets updated it forgets my credit card. Maybe that’s a security thing but it remembers everything else in my account so that’s annoying. additionally, it lacks functionality such as push notifications, remembering my previous orders or my preferred restaurant location..Version: 22.16.2022101803
✓ Doesn’t workI had made two orders since Ive had the app. Only one shows. My points still show zero. It’s been over a month since my second order..Version: 20.60.2020121004
✓ App error -won’t openWhen I try to open it tries and then goes away. Removed and reloaded, still having issues. Any suggestions? Please help when you go to the restaurant they ask you for the app open check-in look for your points etc. I cannot open my app 😱🤦♀️👎.Version: 22.16.2022101803
✓ Timing is terrible!This is not the first time I have placed an order to go and have waited a lot longer than expected. I was told tonight my Oder would be ready by 7:14pm…it is not 7:42pm and still waiting 😠.Version: 23.9.2023050901
✓ App never works!I’ve tried many times on many occasions to get the app to work and it always fails..Version: 23.9.2023050901
✓ App upgradeThere was a new update to download and after that the app won’t open. Please fix..Version: 21.50.2021090704
✓ Closing for oven cleaningThis place closes randomly in the afternoon to clean the ovens and the app won’t tell you until your pick up time is an hour and a half until after you already order.Version: 23.9.2023050901
✓ App will not loadApp has stopped loading. I've un-installed and reinstalled several times and it still will not load. The update 3 months ago apparently made any issues worse rather than better. Also - they don't respond to issues here, so I'm not sure why I bothered writing a review..Version: 23.9.2023050901
✓ Bad appYour toppings or special requests won’t register and your order will be incorrect upon arrival. Not the employees fault that the app is trash.Version: 21.54.2021092301
✓ App has gone downhillThis app used to be good. Not anymore. Cannot select crispy anymore. Automatically adds a 20% tip for carry out. May have to find a new pizza place to go to..Version: 22.16.2022101803
✓ 1st time fail1st time using the app trying to order delivery and instead it showed as pickup. Called the location to verify and they saw order for pick up but said they can’t verify if it will be picked up by Uber eats for delivery. THIS IS NOT A GOOD SET UP! Had to cancel the order as I could not pick up order because I was working and didn’t want to take the chance my pizza and salad would be sitting there waiting for me to it pick up two hrs later when I actually take my lunch..Version: 20.60.2020121004
✓ Worst allThis app is terrible … I can’t count how many times I tried to order delivery only to find an hour later that my order is at the restaurant..Version: 22.16.2022101803
✓ Won’t let me edit order after placingWhat the title says. Wanted to change from pickup to delivery and couldn’t even do that, or cancel..Version: 23.9.2023050901
✓ Screw upSo far the pick up order is a half hour LATE and filled incorrectly!! Not a good impression this time..Version: 21.54.2021092301
✓ Doesn’t workI can no longer select a pickup time. It only allows “ASAP” and says “about an hour.” There is no longer a way to add payment info when ordering. How is this helpful or an improvement over the website which allowed me to order, pick a time, and add payment info? Unfortunately, the ability to order the “old way” has now been disabled. What a huge FAIL..Version: 20.60.2020121004
✓ Two hour wait when ordering through app. Not worth it.Not worth two hour wait..Version: 20.60.2020121004
✓ App no longer opensIt used to work great. But starting today it says a message is available but when I open the app it tried to open and abruptly terminates..Version: 22.16.2022101803
✓ Never recieved pizzaGrimaldi's cost is a premium & while they contract with GrubHub, I never recieved my pizza. There was a delay in communication stating that I apparently recieved my pizza at 5:30p but didn't recieve notice of cancellation of delivery until 6:33p..Version: 22.16.2022101803
✓ Love the Pizza Hate the TechnolgyThis app reminds me of the first Atari games. All the features are there however the use and feel leaves a lot to be wanted. I mean, Xbox is leaps and bounds and eons different than today. This belongs on a flip phone. For every click of a selection I would receive user error. If I did get through all the steps, I was then alerted that my order was dismissed. Huh? C’mon guys. Put out a quality product or put out nothing. Leave it to DoorDash which is much easier to order your pizza from. In addition, where is the “Extra” button for toppings. I LIKE EXTRA PEPPERONI!.Version: 20.60.2020121004
✓ Awful experienceDon’t bother with this app. Order by phone or web instead..Version: 20.60.2020121004
✓ QualityPizza was dry very little sauce Preporonni ordered as addition but very skimpy.Version: 21.54.2021092301
✓ Can’t use a gift card for deliveryI ordered a pizza and the app would not allow me to use a my gift card and I have no idea why. Having a gift card is the same as cash so why can I not use it to order delivery. Other than that app is ok..Version: 21.54.2021092301
✓ Just bad.I didn’t know it could be this difficult to order pizza. App needs work. Probably a new developer cause this one just isn’t getting it done..Version: 22.16.2022101803
✓ Does not allow to customize ordersDoes not allow to customize orders (e.g. no garnish, everything on side for salad)..Version: 22.16.2022101803
✓ What’s the point...What’s the point in having an app if my local restaurant are NEVER accepting orders..Version: 20.60.2020121004
✓ Just don’t knowI had this pizza in Tampa, Fl it was amazing. I’ve eaten it twice here in DFW area and it tasted like it was cooked the night before and reheated. Then I didn’t even get my free pizza for my birthday. I’ll just won’t order it to go..Version: 23.9.2023050901
✓ Lacks functionalityYou can not do enough on this app when ordering. You cannot select @half without cheese” on a pizza, for example. Check Domino’s app and add all the functionality..Version: 20.60.2020121004
✓ GlitchyApp looks fine but it kept giving me a error that my session ended when trying to order. I had it use the “buy now” option instead of “add to basket” in order for it to work. Plus once I submitted my order it gave me the same error so I wasn’t sure if my order went thru but then saw my card was charged. When I tried to see my order history it said “access denied”. And it was kinda annoying that I first tried curbside pickup then when I tried to start the order it said my location doesn’t offer curbside. It should have said what was available before having to go thru that..Version: 20.60.2020121004
✓ StinksLove the pizza, hate this buggy app, keeps telling me my session expired, but I’m signed in. Waaaaat??? 🤪.Version: 20.60.2020121004
✓ Error and charged cardI tried placing an order online using this app and received an error upon check out saying oops couldn’t place your order please call the store and place your order with them directly. However, they did charge my card immediately. Now I have to wait to see if the charge actually posts and dispute the charge if it does..Version: 23.9.2023050901
✓ Keeps saying the Grimaldi’s I’m trying to order from is closed but it’s not.Keeps telling me the Katy, Tx location is closed but it’s not. I had to call them to order my pizza..Version: 20.60.2020121004
✓ Worst app I’ve ever downloadedThis app won’t actually allow you order a pizza. It will let you go through the entire order process and then give you errors that you are missing information when all that information is present. It also said that the location I was ordering from was closed. It wasn’t. I had to call them to order a pizza. We are back in the stone ages I guess..Version: 20.60.2020121004
✓ Good start but needs improvementThe app is visually appealing and easy to navigate but there’s some opportunities. Notating which locations offer which service before having to go through the order process to be denied; Curbside, Delivery &/or Pick Up. There’s no option other than ASAP to place an order. Would be nice to be able to load a Giftcard to an account. Not able to double up on one topping..Version: 20.60.2020121004
✓ The WodlandsDoesn’t recognize The Woodlands location.Version: 20.60.2020121004
✓ HorriblePlaced order on 2/5 and then cancelled after I left to pick up on 2/12 at DC Ranch. Ruined our Super Bowl party.Version: 22.16.2022101803
✓ Keeps saying the store is closedEvery time I try to order it says store is closed. Please fix..Version: 20.60.2020121004
✓ Poor ExperienceOrdered pizza a few days in advance for pick up at 345pm. The restaurant does not make pizza during that time however. The app should not allow you to buy pizza during a time when pizza is not being sold.Version: 23.9.2023050901
✓ App not ready for rolloutApp says I can’t register since my email in use , but when I click forgot password, app says the email is not recognized. Worthless!.Version: 20.60.2020121004
✓ No rewardsDine-in DL’d app, waiter scanned my phone nothing showed up. Called in they said it might take days to show and it’s been a week. Piss on my head and tell me it’s raining..Version: 22.16.2022101803
✓ No pay at restaurant optionI don’t see a pay at restaurant option for app orders. Also don’t see an option to pay with gift card..Version: 20.60.2020121004
✓ Just TerribleThe app won’t even open!!! Most of the reviews are negative. What kind of developers do you have working on this that even after more than a year people are still complaining? Terrible reflection of your restaurant chain!!! If I can’t even get the app to open I doubt that I’ll eat there..Version: 21.54.2021092301
🙂 Grimaldi's Pizzeria Rewards Positive Reviews
Grimaldi's Pizzeria Rewards works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Grimaldi's Pizzeria Rewards.
⛔ Grimaldi's Pizzeria Rewards Problems
