- 63.5LEGITIMACY SCORE
- 64.0SAFETY SCORE
- 4+CONTENT RATING
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KF Rewards App Complaints & User Negative Comments 2024
KF Rewards app received 17 complaints, negative comments and reviews by users. Have you ever had a bad experience using KF Rewards? Can you share your negative thoughts about kf rewards?
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KF Rewards for Negative User Reviews
✓ Does not track my purchasesI have checked in everytime I purchase kolaches almost everyday. I never get the points I am supposed to. It was working better when it was with Thanx app..Version: 22.15.2022092103
✓ Bad customer serviceI just got my order delivered from Cinco ranch location. It’s Missing 3 items and they asked me to go pick them up and get one extra for free!! Why did I pay delivery fee if I will end up going to the store?!?! After a very stupid long argument they decided to pay a refund and I ended up paying delivery fee for an incomplete order and having a very bad start of the day!.Version: 23.10.2023052503
✓ Needs option to cancel orderNot good at all! Ordered and put me 1 hr away to pickup!.Version: 23.10.2023052503
✓ Follow DirectionsApp is ok but service is lacking. I ask for separate bagging to avoid people eating the kolaches someone else wanted, & they put them all in one box. I asked for the kolaches to be warmed up, and they’re almost ice cold. The whole point of the app is to avoid ambiguity. They don’t read or don’t care. I paid $50 for four drinks and thirteen kolaches. For the cost, they shouldn’t have missed instructions. We’re done. We’ll be saving lots of money and losing some weight by avoiding this place!.Version: 23.26.2023122802
✓ CANCEL ORDER OPTIONDoesn’t allow you to cancel orders if placed wrong..Version: 22.15.2022092103
✓ Nope…I couldn’t even get past the set-up page. i kept receiving errors messages on the most simplest of drop down menus, and everything just felt so cumbersome. instead of trying to collect so much personal data, just implement ‘sign-in with apple’—and a more appealing UI—and call it a day..Version: 22.15.2022092103
✓ ColdI’m super disappointed this is the second time I’ve ordered the catering tray for $75 and they don’t have everything that you order pick up over an hour after ordered and it’s cold and not accurate!!!!.Version: 22.15.2022092103
✓ Many problemsNeeds an option to pay cash and upload the receipt. I don’t like being forced to use a credit card. I also tried using the “cancel order” option right after submitting when I realized I ordered from the incorrect location. After I hit the button, the “cancel order” option disappeared, but it didn’t actually cancel the order. I got a call an hour later from the first location that my order was still waiting pickup, after of already reordered from the correct location. Turns out I was still charged, and the cancel order option on the app didn’t work, despite appearing as though it did..Version: 22.15.2022092103
✓ UnfortunateI was told I had to download the app in order to get rewards points. However, the app threw an error repeatedly and wouldn’t allow me to sign up. I created an account through their website and then went to sign in with an existing account. Same error. This app is completely useless..Version: 22.15.2022092103
✓ App needs some workThe app works ok, but it’s missing some features. -There should be an ability to upload a receipt to get points. - The app should support Apple Pay as I’d prefer not to enter or store my credit card in any more places than I have to. -an option to pay at the restaurant should be available. -There is a “checkin” feature that give you a 60 minute code, but I have no idea what “checking in” gets me. There is no description or documentation on this feature..Version: 23.10.2023052503
✓ New issueMy app was working just fine till around April Now I can’t even open my app Contacted app support hopefully the (can) fix this issue.Version: 23.10.2023052503
✓ Don’t workThis app it doesn’t work.Version: 22.15.2022092103
✓ Check your order before leaving. The store will not answer your call.Check you order before you leave if you order to go or on the app. I had 3 missing on my order and tried calling the store with no answer..Version: 23.26.2023122802
✓ Lots of issuesKolache Factory’s ordering system puts mobile orders last I went in to pick up my order which I selected ASAP and it said 63 minute wait but no one was inside. They insist they wait the 63 minutes to hand you your order even though they make it right away. I thought I was doing a mobile order to skip the line but no I was doing a mobile order to wait for a timer to countdown..Version: 23.10.2023052503
✓ App not even ready…A simple request to reset a password by using “Forgot Password” option gives a OOPS An unknown error occurred error message. How helpful is this for the user? It renders useless… If the app is not finished yet why release it in the first place? If you’re going to deliver an app that will give a bad experience to a customer, you should review your goals prior thinking about even making your own custom app..Version: 22.15.2022092103
✓ I’ll be deleting the app!If you’re going to have an app, you probably should have a process that is not reminiscent of the 1990’s! Worst experience ever. Ordered through app then when it told me that “asap” really meant 65 minutes (?) I tried to cancel. It wouldn’t cancel. The store also didn’t have the “featured” Kolache which I would have gotten for free (?). I had to call to cancel and was told that I had to call the corp office when they opened to do that. I’m done. Deleting the app and finding a new place for kolaches!.Version: 23.10.2023052503
✓ Does not work!Cannot believe they have not fixed this yet. Obvious that software tech is contracted out to China. 🙄.Version: 23.10.2023052503
🙂 KF Rewards Positive Reviews
KF Rewards works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact KF Rewards.
⛔ KF Rewards Problems
