- 57.7LEGITIMACY SCORE
- 58.2SAFETY SCORE
- 4+CONTENT RATING
- FreePRICE
Au Bon Pain App Complaints & User Negative Comments 2024
Au Bon Pain app received 34 complaints, negative comments and reviews by users. Have you ever had a bad experience using Au Bon Pain? Can you share your negative thoughts about au bon pain?
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Au Bon Pain for Negative User Reviews
✓ Seems like they can’t get it rightOkay this is the second time I have used the app to order my lunch. And it’s the second time they have gotten my order wrong. If you are going to ask me what kind of dressing I want on my salad then maybe you could actually give the the dressing I requested. I guess I am back to waiting in line, where I can see them making the salad..Version: 1.1
✓ Can't use!!I can't even begin to use the app because it says "no ABP stores found near your location" (not true)! And won't let me start an order. Disappointing..Version: 1.1
✓ Menu items missingWhen you order a bagel and cream cheese, there are only 3 options for cream cheese..Version: 1.3
✓ A good idea poorly executed.My food has never been ready at the scheduled time, and most recently, it took an additional 15 minutes to get my salad. ABP's execution is great advertisement for their competitors..Version: 1.1
✓ Messed up my order, then contaminated salad making areaThe order was ready for pickup within 8 minutes and I was so impressed with the system... Until I left and started eating my Med chicken salad to realize it was missing chicken! I went all the way back and instead of just giving me chicken (or even apologizing), they took back my salad, dumped it in their silver mixing bowls and added chicken. I was like- “I already ate out of that. That’s not clean” which they ignored as they dropped some of the lettuce out on their countertops contaminating the area. I’m sure it’s against regulations to take back food already touched by customers. It was lovely to skip the lines, but worrisome about the cleanliness. Oh and please don’t forget the main ingredient..Version: 1.1
✓ Overall pretty goodWorks well overall. Does not leave much room for comments. Does not seem to allow for gift card payments. Usually order is ready as requested..Version: 1.1
✓ Wrong orderOrdered a “favorite” on the app today and received the incorrect order! I checked my ticket and it was placed correctly the team just didn’t pay attention (I think!). Disappointing when you expect something specific..Version: 1.1
✓ Ridiculous font sizes, too small to useThe app seems functional, but I can’t get past the small fonts to see what I’m doing. Hopefully they’ll update the app to use normal font sizes soon..Version: 1.3
✓ App does not workTried creating account in app…. Error message. Went on website. Created account. Placed order. Tried app again… error message. Checked all my info multiple times. All correct. Error message. Just give up on this app… it does not work..Version: 2.0
✓ No Pay??I went to order though the app and even though they take Apple Pay in the store the app requires you to enter a credit card. This makes no sense. Panera makes it so much more convenient..Version: 1.1
✓ Stupid app requires WiFiWhoever coded this doesn’t understand the concept of being on the go. What’s the point of ordering through an app if you need WiFi?.Version: 1.3
✓ Don't take cash or gift cardsUseless until they can take cash or their own gift cards on the app.Version: 1.1
✓ No Apple PayThe actual store accepts Apple Pay inside at register, but there’s no option to use Apple Pay on the app??? Why???.Version: 2.0
✓ CumbersomeApp needs work. When you have a favorite order, you still have to reselect the payment and confirm the phone number every single time you place the order. Also, no need to prompt for a beverage for repeat favorite orders..Version: 1.1
✓ Implementation is rockyMobile orders are a good idea but my local ABP consistently forgets items. The convenience is negated when I have to track down staff to fix my orders.Version: 1.1
✓ GarbageIt couldn’t find any stores near me, despite the fact that they’re literally across the street. Apparently there are none in MN at all, so I guess I’ve been eating at a mirage..Version: 1.2
✓ Not locating storesThe app would not find the store (which absolutely exists) in the zip code/city I entered, so I could not even begin to TRY to place an order. I’m deleting the app. Useless..Version: 1.1
✓ Cash paymentVery well designed; useless to me until it allows in-store cash payment rather than requiring credit card.Version: 1.1
✓ Can’t even find my locationThere’s one at my university. I’ve never been, and I wasn’t sure how the ordering system worked or what they had to offer, so I downloaded this app to see at a glance and maybe try to order for pickup. It only gives me locations outside of my university, so I guess that means no business from me..Version: 2.0
✓ Decent when it works, could be much betterDitto to all of the complaints about too many clicks to reorder a favorite. Also, every 4th or 5th time I order, the system doesn’t print out the order slip, so I have to wait. 80% if the time it works fine..Version: 1.1
✓ Works 50% of the timeOn my last order, I had gotten a confirmation email that it went through. When I got to the location, they said they never got the order, even though I was charged. They were stumped after I showed them my email receipt. The staff were nice about it and apologized and gave me what I purchased, but the app was a waste of time..Version: 1.3
✓ OkI couldn’t use my gift card in the app-this should be added as a payment option. Phone number looks off and I have to re-enter it each time. Otherwise it’s a decent app.Version: 1.1
✓ Doesn’t work very well. And no rewards!!The ordering through the app doesn’t work that well, the stores aren’t totally equipped to handle this yet. And more importantly why is there no way of accruing points for rewards?!!.Version: 1.3
✓ May 2019 and still not optimized for iPhone XI use this for the convenience but embarrassed for ABP for why the UI experience is so bad. Lazy development and only use this when I really have to..Version: 1.3
✓ Good additon but needs a little workThe app is somewhat cumbersome and requires more clicks than necessary. Still nice to be order by app and just pickup. The staff on the ground doesn't seem to be able to move as quickly as the app suggests and food is often not ready when promised. But still beats waiting on the inefficient ABP lines..Version: 1.1
✓ Feedback area on the app itself doesn’t workWhy doesn’t the feedback area within the app allow one to type comments? Also why not on U UberEats or some delivery service? I guess you all want the company to fold..Version: 1.6
✓ GarbageI used to order from the app all the time and they changed it and now it’s unusable. Have to verify that you’re human every second but it doesn’t work. Will take my business elsewhere. I guess you don’t like money au bon pain.Version: 2.2
✓ Same as lineOrdered, waited 20 minutes, app said order complete. Went into store, order wasn't started. May be a glitch in app system. Food is still great though!.Version: 1.1
✓ Won't scan its own gift cardGood app as far as I can see, except that when you go to pay it will not take an ABP gift card – there is no option to manually enter the number..Version: 1.1
✓ Doesn't work w ABP cardsOtherwise an ok app but it doesn't allow you to use an ABP card so it's useless to me! Please update!!!.Version: 1.1
✓ Check your orderJust started using this app and the store just started doing ABP pick up, so glitches do happen. Picked up lunch today right on time but alas, no chips in the bag and had to go back to get them. Sandwich was kinda messy and fell apart. 😐.Version: 1.1
✓ Don't botherThis app is a waste of time. You order food on the app, but they don't have that food in the store. No phone call. You come to pick up your order which shows complete, only to find out they didn't prepare your order or call you to inform. This happens multiple times. Too bad. Great concept that other restaurants execute much better..Version: 1.1
✓ Train your staff before you create an appMaybe au bob pain should train their staff on how to use their app before they implement it. If the latte wand was broken I should have been called and notified orrrr GIVEN A REFUND. It’s very concerning your staff doesn’t know how to use the app or provide refunds for things that are their fault. There is no reason I should go to the location upon pick time and my order hasn’t been made. I will never use the app again..Version: 1.1
✓ Worse than the service.The app is very certain there are no stores near me as I stand in one writing this while waiting 20 minute for a bagel..Version: 1.1
🙂 Au Bon Pain Positive Reviews
Au Bon Pain works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Au Bon Pain.
⛔ Au Bon Pain Problems
