Drake's Negative Reviews

Drake's App Complaints & User Negative Comments 2024

Drake's app received 9 complaints, negative comments and reviews by users. Have you ever had a bad experience using Drake's? Can you share your negative thoughts about drake's?

Drake's for Negative User Reviews

✓ Useless - almostCan’t look at the menu. Have to hit the order button. But if they are currently closed - can’t look at the menu. Really? Dining in??? Want your points? What a hassle. Really? Need to consider your customer when designing your app. What a novel idea. What would the customer like to do? Order online Check out the menu Get their points online or in the restaurant 2 out of three doesn’t really “hit the bullseye” in todays app driven world..DMP360Version: 22.14.2022090201

✓ Love the restaurant but hate the appWish there was a way to scan your receipt to add points to your account. Seems like I never have my card with me & miss out on my points. App just is not very user friendly..Poohbear90210Version: 20.56.2020112304

✓ Cobb Salad SuggestionI am a Drakes fan. We eat there often at the one on Hurstbourne Lane. I also love salads and that brings me to a suggestion for you. Salads are best served with GRILLED chicken! The roasted chicken you use is too savory for salad. Roasted chicken goes with mashed potatoes but is out of place in a salad in my opinion. There are plenty of other foods on your menu that I enjoy. I’ll pass on the salads. Thank you!.KarenPiercyVersion: 20.56.2020112304

✓ Unable To Add PointsThe App is useful to place to go orders but has a serious flaw….. If you dine in the restaurant, you can’t add your visit/points directly to your App! The app should have the capability to scan a receipt so that your reward points can be instantly uploaded. Not super impressed with the usability..Nurse LadyLunneVersion: 20.56.2020112304

✓ Takeout ripoffEvery time I order to-go, it’s wrong. I type it clearly on the mobile order, it’s wrong. I call in with the order, it’s wrong. I’m done with Drake’s take out..CL8005Version: 20.56.2020112304

✓ App always says Drakes is closedI love the food at Drakes. Unfortunately, every time that I try to order through the app, the app tells me that the restaurant is closed even though it isn’t. Drakes has easy curbside but I usually can’t use it because the app won’t let me order..Cbf121Version: 20.56.2020112304

✓ Love the Food, Won’t Recognize My AddressThis place is amazing! Great food!! If only it recognized my address to deliver. I live literally down the street. I will up my rating to 5 stars when they figure out delivery addresses. Till then great food! Horrible delivery capability..CmontoVersion: 20.56.2020112304

✓ Gift cardsI should be able to apply as many gift cards as I have. And I’d rather the texting of an order rather than a whole app 🙄.MrsDoWellVersion: 20.56.2020112304

✓ Love BHG, have to fix appApp just won’t work. Get kicked out at various times all through the process. Really frustrating app to use..MackkkeVersion: 20.56.2020112304

Drake's works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Drake's.