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- 88.1SAFETY SCORE
- 4+CONTENT RATING
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Hawaiian Bros App Complaints & User Negative Comments 2024
Hawaiian Bros app received 25 complaints, negative comments and reviews by users. Have you ever had a bad experience using Hawaiian Bros? Can you share your negative thoughts about hawaiian bros?
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Hawaiian Bros for Negative User Reviews
✓ Normally great- not this timeHad a tight window so we put in a pick up order. Said it would be ready at 12:30- by 12:50 everyone else around us had been served and we were out of time to wait. When we asked about our order we were told they were getting slammed with orders but were given no timeline. Ended up shouting to someone to cancel our order and leaving. Really disappointed because I love the food and this was my first bad experience..Version: 22.14.2022091306
✓ Gone downhillI’ve been eating at HB for roughly 5 years. It’s always been amazing but the last 3 times I’ve gotten it the portions were so small and that was on the plate with added meat. My box weighed like maybe about 1/3 of a pound and I had double meat and double macaroni salad which is heavy so it should’ve weighed at least a pound if not more. I just places an online order and if it’s not up to par then HB will no longer be in my top 3. I’ve spent a lot of money there over the last 5 years and I feel like probably half of the time I left feeling disappointed. We’ll see how this order is. And this is the Barry Rd. Local..Version: 23.13.2023071301
✓ Verify your pickup orderOrdered through the app which worked great. Had to wait for the order well over specified time. Still not a deal breaker. However I picked it up over an hour away from home as we live out in the country and I ordered extra sauce as I really like it and wanted extra I was so disappointed to get home and find they put the wrong sauce in. I paid for that and it’s wrong. That’s not cool..Version: 22.14.2022091306
✓ Not bad but needs improvementThis app seems pretty good but you need to make it possible to add a receipt manually. I just down that app so I didn’t get credit for my first purchase because I purchased before I knew about the rewards program. Plus sometimes you might be without your phone when you eat so it’d be nice to upload the receipt after. Thanks..Version: 22.14.2022091306
✓ Not happyI placed an online order for pickup in the app , waited longer than it said and then they finally brought it out 12 minutes later than the scheduled time and I was the only car in the parking lot, then I get it home and they got the order wrong, I asked for no Mac and double rice with my Huli plate and they gave me double Mac 😡.Version: 23.13.2023071301
✓ Your Session Has Expired. Please Login Again.Worked flawlessly for months. Now, I only get this message after being logged in, selecting store and attempting to add any food item. Tried uninstalling, deleting caches of data and resetting login credentials. No fix. Please fix, you guys and your food is awesome!.Version: 21.69.2021122301
✓ Order incorrectThey didn’t sub pineapple for Mac. Paid extra. Very disappointed when I got home. Shouldn’t have to check order at restaurant but will have to in future. Ugh..Version: 22.14.2022091306
✓ Good food bad serviceCurbside is terrible, they clearly don’t care about it at my local location and when i called to ask if they would bring my food out they straight up said no. i understand i can pull around but what’s the point of even having curbside. i pull around and the rest of the restaurant is empty and both employees are looking at their phones. Im not one to complain but they don’t even do the bare minimum of saying hello or paying attention which is a bummer because the food is good..Version: 23.13.2023071301
✓ Your session has expired.I sure love getting spammed with instructions to do something from a terribly written app. I stopped eating here after 3 times in a row they literally forgot half the food and I’m talking have me rice and meat but no mac. And every other time I received what can only be described as a literally handful of meat. But I saw I had a $10 coupon for my birthday and decided to use it since it was basically free food. “Your session has expired. Please log in again.” Yeah logging out and back in does nothing, deleting the app and and logging in again also does nothing. This place is insanely overpriced and just like the app the experience has been repeatedly terrible. Don’t use this app, don’t give this place your business..Version: 21.69.2021122301
✓ Order wasn’t correctMy order wasn’t correct. Contacted location, was told they would reach back out to me to get it taken care of but never heard back from anyone. I have been to this location several times and everything has been wonderful. I wish things would have been right this time since this order was to share with my parents for their 50th anniversary..Version: 22.14.2022091306
✓ App log in doesn’t workLog in and see account information. When try to put items in cart keeps saying session times out log in again. Log out and back in and same issue. Deleted and re install app with no change. As such app is totally useless. Web ordering worked ok..Version: 21.69.2021122301
✓ Food Good. Don’t get curbside they don’t come outFood is excellent but I had to go in to get my curbside order and then when I went in I was looked at and I guess the conversation he was having with a coworker was more important.Version: 22.14.2022091306
✓ Don’t go inside !!Food is great but inside was very dirty . Sticky tables No napkins . Asked for water and she handed me a tiny cup . I guess she thought I was going to try to rip them off with a large drink. . Bathroom very dirty . Trash all over the floor on account of the trash can overflowing . The Dyson hand dryer was nice but.Version: 22.14.2022091306
✓ Don’t waste your time on this reward program.The food is delicious. I don’t have any complaints on the food. Their reward program is a joke. $3.50 discount after you spend $70. Oh and the discount expires if you don’t use it within one month of earning it. Not worth it to me..Version: 22.14.2022091306
✓ Good when correctThe food is delicious. But make sure you check your order. They have messed our orders up and missed items multiple times. We use the app to be faster and easier but they still take forever. We ordered one soft serve and it took 20 minutes. And no they were not busy. Would love to give five stars but can’t because of the service. The food is great though..Version: 21.43.2021072701
✓ Review your order when using “Order this again”I recently attempted to use the “order this again” feature only to notice when I picked my food up, the feature does not carry over the order modifications. So be sure to review to be sure you’re getting what you want!!.Version: 23.13.2023071301
✓ Food is good but the app not so much.I placed an order through the app - it’s been over an hour and I STILL do not have my food nor is there anywhere to contact Support for more information. That’s not good. I have no idea if I’ll ever get it!.Version: 23.13.2023071301
✓ Cannot orderTried to place an order and when i enter my credit card information, it says I must enter first and last name but there is no place to enter it. PLEASE add the ability to scan receipts to add to my rewards after. Second time ordering with the app and still zero rewards :(.Version: 21.69.2021122301
✓ Don’t use the “Order it Again” feature if you make modifications!I learned the hard way— Don’t use the “Order it Again” feature if you make modifications! We don’t like Mac and always sub for veggies and pineapple but, when you select the “order it again,” it submits it as a standard order. We were too far away to go back once we figured it out, and now, we’re still hungry and we’re throwing away a lot of macaroni tonight. 👎.Version: 23.13.2023071301
✓ Needs an I'm here optionEvery time if I show up before my time I have to wait for the order to pop in the system even if they're not busy. The store needs an option to pull the order up and start working.Version: 22.14.2022091306
✓ Apps not great and pickup a jokeWhat the app should tell you is that no one is working so you don’t wait 10 minutes for someone to bring you your food when they have no intention or even staffing to do so. STOP THE ORDERS if you can’t do business!.Version: 22.14.2022091306
✓ Stay awayEven with using the app, they still haven’t gotten my order right. This place has ok food, judging on what else is on the menu. Can’t speak towards anything I’ve ordered. Basically, they hire anyone they can, they don’t hire people who care. Don’t waste your time or money. Stay away. Marinate chicken in teriyaki and grill it at home with rice and mac n cheese. Will cost you much less and won’t cause a headache dealing with these idiots. Don’t get the app, it doesn’t work well and it won’t help make matters any better. Just delete it from your phone and go on like they don’t exist. Trust me, you’ll thank me one day..Version: 21.55.2021092802
✓ App not working!App won’t even load up. I only see a split second of it opening up but it immediately closes. Tried deleting and redownloading but problem persists..Version: 22.14.2022091306
✓ Good is great but the App doesn’t workThis is the third time I’ve tried to get into the app and it closes immediately. My phone is updated and the app shows no need for updates. The food is delicious and always fresh but the app does not work..Version: 22.14.2022091306
✓ Terrible serviceI ordered using the app and after waiting 20 minutes after the time they said it would be ready had to go inside and get it myself it had been sitting on the counter the whole time and no one bothered to bring it out.Version: 22.14.2022091306
🙂 Hawaiian Bros Positive Reviews
Hawaiian Bros works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Hawaiian Bros.
⛔ Hawaiian Bros Problems
