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Adidas App Complaints & User Negative Comments 2024
Adidas app received 124 complaints, negative comments and reviews by users. Have you ever had a bad experience using Adidas? Can you share your negative thoughts about adidas?
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Adidas for Negative User Reviews
✓ Shoes were too smallSuh.Version: 5.33.1
✓ Would not process at check outWas at the check and would not process got to the check out would not precede to the payment couldn’t even try to pay.. Reloaded the hole process 2 times then on the 3 rd time it loaded the payment screen. Not to impressed with the app , a lot of work my end so you get the money..Version: 5.30.3
✓ Poor app and buggyAbsolutely frustrating to use when you first install it. It forces you to enable tracking and you can’t skip it like the previous settings. You can’t stay logged into the app unless you agree to join the Creators Programme, again, forcefully. I try and purchase a product and set my home address which isn’t in the list; I then go to add it but it says my address has already been added but it’s not even selectable in the empty list. Just stick to buying from the website. Much better experience..Version: 4.8.1
✓ Where is my shoe????I order one shirt, one pant and a shoe, the shirt and pant comes and i like it but where the heck is the shoe at? It is gonna come in different times? Because in the box it said carton 1 out of 1 and quantity:3 but I only received the shirt and pant but the shoe??? Where? I paid a whopping 300 dollars for the shoe and it didn’t come along with the shirt and pant, it is gonna be delivered later? Or am I getting scammed and lost 300 dollars for nothing? Like seriously you guys aren’t accurate at all, even after the items have been delivered and my order still says “processing” ??? Uh, I need my shoes for real. Why? Because I paid 300 dollars for it and i want it now. Like I can’t wait for it, adidas this is the first time it happened. I like you guys but this time you guys are disappointed me and I feel like suing you guys if you guys aren’t delivered my items properly..Version: 4.24.2
✓ Glitch Central... Payment process is horrible.I sincerely hope that a company such as Adidas doesn’t think there handling of the Ivy Park drops are acceptable. The app is glitchy and the system overall, whether on the app or the webpage is not reliable for any drop. Thousands of people post via social media about lack of transparency in time of drops (bc we actually have jobs to work around your random schedule), the inability to preview the items a few days ahead instead during the stampede of people trying to purchase, and the lack of a complete process for when your system will or will not accept a payment. I received a confirmation order with no charge to my bank, no email, or app update reflecting the item was ordered/purchased. I deleted the app as instructed and tried more than several times. My job is not to troubleshoot Adidas platforms, and honestly whoever you are paying to troubleshoot is doing a VERY poor job. Completely understand that your systems will be overwhelmed due to star power that is Beyoncé, but it is frustrating that we spend hours trying to navigate these hurdles for nothing. Maybe you didn’t/don’t have the infrastructure to handle the weight of what a client like Beyoncé brings (ie. The Beyhive), but PLEASE consider stepping your game up 1,000%. It is truly not a representation of the work our beloved Beyoncé has put in over the span of her career..Version: 4.2
✓ Joke of a app... joke of a companySo I order a customised football shirt only to find at checkout that it hasn’t been personalised. Customer ‘help’ said great news you can personalise said jersey at a Adidas store! Great news, so I have to spend a ton of money travelling to Manchester or Liverpool to get said personalisation on this shirt. I will have to wait 5 days for this shirt to arrive ... then another 5-7 days for the return to be processed than another long wait to be reimbursed for their mistake. As soon as I get the refund I will go to Kitbag at least they deliver in their orders! With said personalisation! Never using Adidas again plus they spelt returns wrong on their app...Version: 3.22.1
✓ Useless for tracking ordersThe app doesn’t pre-populate your order form and email address when clicking the link from the Adidas email. Once you have entered all that info, it then takes you to the order details. Click on track this item, and once again, you are required to punch in the tracking number rather than prepopulating it for you. Only issue is that the tracking number isn’t displayed for you take not it down and manually capture. There is no back button, so if you miss a step, you’re back to clicking on the email link again.... really frustrating and a terrible customer experience..Version: 3.42.1
✓ Shop to you dropNot a bad app. Get the latest update and products on this easy to use app..Version: 3.30.1
✓ Not worth it, go to the store insteadThe worst app I have used. Tried to write a review to earn points, never worked. Tried to make a purchase through the app, didn’t work. Tried to contact customer service through the chat to ask about the app, told me they had no idea what I was referring to. Tried to send Customer Service an email, told me to refer to the app..Version: 3.32
✓ Rather use a browser than this appTrash app, not sure what the developers were thinking..Version: 5.29
✓ Yeezy’s 350 draw’sThe draw is a joke you all don’t actually draw people. How does shoes apps that are resellers have the shoe to sell before the draw even starts. The resellers are selling them for $300 to $500 for the shoe that is $220 now is $300 or $500 and the shoe haven’t even been drawn off adidas or yeezy’s store online yet. It’s just because people get so hype for the shoe and if they want them that bad you know people are going to cash out for them. so you all can get more money from the buyer. Just like the yeezy’s slides they sell for $55 but they are on resellers apps 30min to a hour before the draw for $255 in my size. I could put another $100 on that an got to the Gucci store an get me some Gucci slides. It’s just pointless to say your having a draw an your shoes are not even drawn to customers. The draw is just to hype the customers up. So now they have to go on the resellers apps an get it off there because the profit is more to gain than your draw for $220 for the shoe..Version: 3.37
✓ The App is broken.The adidas app does not list whether or not an item is available to have a coupon or promotion applied to it. After redeeming 8,000 points tre coupon is useless..Version: 5.33.2
✓ Garbage appYou can’t do anything with the app without it having a error.Version: 5.33.2
✓ Completely disregard the app for shipping estimatesI paid for express delivery as the app estimated I would get the shoes I ordered on 9/13 before a trip I was going on 9/14. After my order they then sent me a congratulatory email that my order was expected early on 9/12. Great. I then checked the app and it estimated I’d get my shoes on 9/11. Fantastic. I checked the FedEx tracking status on 9/11 and the only update was that the label had been created and FedEx had not yet received my shoes. On 9/12 I confirm that the shoes have still not been received by FedEx, yet the Adidas app still says “hooray, your shoes are expected on 9/11!” It’s only a dollar, but I wouldn’t have paid for express delivery if the adidas app hadn’t given me a completely erroneous estimate for a delivery date. It’s also annoying that they even put an estimate on their app when you should just check with FedEx. Take the shipping estimate off your app. It’s taunting me..Version: 5.27.1
✓ Online sale might be a scam - refund not processed - Poor Customer ServiceI love addidas products but this app is frustrating. I placed an order January 05 - Middle East Area, paid and finished with all the details. The next day, I checked for delivery status - it says shipment cancelled. No details in the app as to why and no email or a call to inform me why. I sent an email in customer service area of the app - NO REPLY. I have to call them so I will know what happened to my orders. The answer is - the product is out of stock - All items I ordered are out of stock. They have assured me that the refund will be processed within 7 working days - starting from January 09. I waited for 7 working days but the refund hasn’t reflected yet in my bank. They gave me a credit note saying they have already processed - but it doesn’t show in my bank. They cant even give me the correct ARN number for my bank to trace the refund that they are saying. Today, January 23 - still no reply from their customer service team. 🤷🏼♀️ Anyways, I am doing a lot of online shopping since the pandemic started and i have one experience with victoria’s secret app that the product i ordered was cancelled due to out of stock - but the said refund just reflected back in my account in just 2 days! no sweat!.Version: 5.18
✓ Useless live helpAsked about my voucher had no idea said it was invalid had no idea about didn’t support me didn’t even try to look into who my voucher couldn’t give a yes or no answer offered to show and prove my my voucher will never use this store online again could even prove it was linked with adidas themselves dunno how the best brand could disappoint me so bad tbf would of just brought my trainers without it but it’s cost me the voucher will have to report back to them gutted because I have always brought lots of trainers off them anyone reading this the company isn’t bad was just my experience with one staff that obviously failed at his job.Version: 2.12.3
✓ Trouble logging in.Couldn’t log in through Facebook (kept saying error please try again) so couldn’t use the app to purchase..Version: 2.8
✓ The problem with addressI found there is a problem about deliver address. For example, “7 king street, VIC, 3189”. When you fill your address, your room number, and street. It will display “7 king street, 7 VIC, 3189”. If you only fill the street like this “ 7 king street”, it will display the “king street, 7 VIC, 3189”. However, somebody will found they need to add room number again, it will be like “7 king street, 7 VIC, 3189” But the terrible one is, the final address display “ 7 7 king street, vic, 3189”. It will make mailman delivery the wrong address” I am the victim of this problem. When i found my AUstralia Post displaying “ 7 7 xx street, VIC”. But the adidas app display the “ 7 street, 7 vic”. You know want!!! For this problem, I have change the address on Au Post. I redirect my address. So i have to wait more days. Finally, My parcel is delivered, but I can not get my parcel. I am sure the mailman could delivered the wrong adidas. Thanks for the adidas App Bug. I have to contact with Au post more days to get my parcel back..Version: 3.1
✓ Non negotiable shoppingI used to love Adidas and this app until they introduced a new rewards program that you MUST sign up for to be able to continue purchasing from their online store or you have to delete your account. I’m sorry, but Id prefer my details/data not being sold to affiliated companies for extra profits and monitoring just so I can be bombarded with spam marketing emails. Oh well, I’ll just spend my money with your competitors now since having to delete my account. 👍.Version: 3.23
✓ The worst online shopping appThe address in confirmation email I got for 4 times were all incorrect even I do have the correct one in my file. No one ever answered the online chat or even if there was, will cut off in the middle of the conversation and you have to wait another 5hrs to get connected. Not to mention the customer service phone line, maybe 24 hrs?.Version: 5.26.2
✓ MehNot the best app…. Have to log in each time you use it on my devices. The tracking of orders doesn’t match up with emails either. On the App it says orders are on their way but you don’t receive an email notification until a week later. I guess that’s more about the company than the app though..Version: 5.30.4
✓ Exercise in frustrationPlaced an order using the app. That was ok except the app does not advise if the size is US or UK and the ‘size’ tab is blank. Not useful. Can’t track the order status from the app. Once the order is received, presumably by the adidas warehouse somewhere, it states order received and that is it. No way to track the actual order from the app and it takes you to the web browser which requires another login with seperate order number entry. Add in pop up ads when you are already frustrated and I will be deleting this app as soon as the order arrives. No idea if this is an internally developed app or outsourced but needs some serious revision..Version: 5.30.3
✓ Adiclub schamOrdered many times, used many points and not one voucher has worked. They say they will rectify it and they dont so its just bogus in general. I guess its like Ye says. Adidas really is screwing people over..Version: 5.34
✓ Worst experienceI have worst experience shopping with them. Last time i have placed an order for my vacations. When order arrived it was tempered and item missing. Then, all the items size runs large i tried to exchange them but everytime they have asked me to try again as there was some technical issue. I got frustrated and now everything i orderd is a garbage for me because thats not my size. Feeling robbed. Worst shopping experience ever. I give them -10 stars out of 10..Version: 5.28.1
✓ Horrible! Really Adidas!?For starters customer service is none of existing! I don’t laced an order Oct 12, waited for a receipt from adidas, never got it however I did get one from PayPal, I call to see what the issue was, and per your customer service rep I was told that my order had failed...The funds were there but their was a time-out in your system . So my money is stuck on pending! Ok fine, October 14 I place a order again via the app and checked out with pay pal, received a order number this time but no email, (thank goodness for screenshots)! I call and talk to another customer service rep, who also stated that my second order did not go through again! AGAIN THE FUNDS WERE THERE! so I’m not understanding what the problem is?! So now I’m out of $130 for supposedly failed orders! I’ve never had problems ordering from the app, but for it to happen twice in a row and NONE OF YOUR CUSTOMER SERVICE REPS SEEM TO CARE OR OFFER ANY OTHER EXPLANATION OF WHY MY ORDERS JUST FAILED BUT YOU GUYS DID FOR-SURE TAKE THE MONEY OUT MY ACCOUNT BOTH TIMES! I want my money back or I will be reaching out to the BBB AND FILING A COMPLAINT! Your customer service reps are horrible and absolutely of no help!.Version: 3.38
✓ BE CAREFUL IF THEY SEND YOU DISCOUNTSI ordered 2 ultra boots at a discounted rate that they sent me via email that expired August 4th. 1st order was on the 3rd and 2nd order was on the 4th. They waited until the call centre was closed and cancelled the order with no reason. But I know it is not because it was out of stock, because I reordered from a separate account and it was okay as a full price. I called the next day and they had nothing better to say so they hanged me. If you are a fan of adidas as myself, this is a downer. I seriously wish I could rate lower than a 1 star. I am upset, and I will have to transfer my love to a different brand for the moment. I know what this is about. It is not good business and I am not stupid. Now I am kind or regretting spending my money on adidas. 😡😡😠😡🤬. This has nothing to do with the product, but the service..Version: 3.33.1
✓ Huge fan of Adidas… NOT a fan of the app.I’m a huge fan and customer of Adidas, but this app has never worked well for me. It’s been this way for years. The app has great reviews so I don’t know if i’m the only one but I have issues everytime I use the app. I end up just having to go to the website, which is less convenient. When I click links (for example: an Adidas email link) it will open the app but just come up with an error and never load. I would say the app works for me about 25% of the time. Most of the things I click on, comes up with an error. My internet isnt the problem because everything else works fine. So overall, i’m disappointed that I can’t conveniently use the app to shop like I want to..Version: 5.30.2
✓ JenHad to reset my password over and over, it kept going round in circles without getting to the point where I actually got to change the password in the end I removed the App and re-installed it to make if go through Very frustrating overall Took me about 20minutes to eventually sign in and set up, almost gave up, I’ve never had this problem and if it weren’t that I wanted to visit a store I would’ve given up after the 3rd attempt. Really expected better yours is the worst experience I’ve ever had App wise.Version: 3.42.1
✓ Missing merchandiseBought some shirts and track pants from adidas. Never received it, I contact them and they tell me it’s FedEx’s fault. I contact FedEx and they say adidas has to file a claim. Contact adidas and they say I have to file a claim. I file the claim, FedEx needs serial numbers off of all the merchandise, a photocopy of the FedEx ground pickup record, and for me to fax it to them. How would I have access to any of this? Seems like I’m the customer chasing things down and neither of these companies is willing to do anything at all. Finally adidas admits to me they are supposed to file the claim (thanks for wasting 2 hours of my life on the phone). Seems like they were lying. Now for FedEx to deny the claim all the FedEx has to do is say they delivered it to the right address which of course they do since my address is right on the screen in front of them. So I get screwed in the process and god knows where my package is. Adidas has great products but I will never order off this app again. Customer service gave me the run around for hours, and here I am with no merchandise and out $143. If your gonna buy Adidas buy it off of a different website because you may never receive your product off of this one..Version: 4.1
✓ Horrible AppI can say with 100% certainty that I don’t like Adidas anymore due to their app. I used to exclusively buy from Adidas; barely ever purchasing from a different athletic shoe/apparel company. Since I switched to using their app (rather than website) I haven’t purchased a single thing from them and have switched to Nike. Their app is a nightmare to navigate. It regularly glitches and crashes. Regardless of the previously listed issues, the way the app is laid out is nonsensical. I hate that when viewing an item you have to scroll up and down, also most of the time the pictures are really blurry so you’re not entirely sure what it is that you’re even really looking at. The whole app needs to be scrapped and redone because the problems are bigger than just technical. If they happen to redo the app I’ll probably start purchasing from them again. Until then I’ll be buying from Nike..Version: 3.43
✓ I support Xinjiang cotton.Fake news about China. I support Xinjiang cotton. Never buy Adidas until apology.Version: 4.5
✓ Too Many NotificationsWhy put notification settings in the app if it still spams you with notifications anyways..Version: 5.32.2
✓ Let down by shippingI am in New Zealand, items ship from Australia. This is not uncommon, many companies do this, but Adidas let themselves and their customers down with terrible shipping. It is not really possible to track your order as it directs to the absolutely terrible service that is DB Schenker. I can go back to orders received weeks ago and their tracks still shows the items have not left Australia 😂. All this is made worse by the 3-4 weeks delivery timeframe, not being able to track over this long a period is not good especially for more expensive orders. The gear is quality and the range is great but the shipping means I will rarely use, which is a shame.Version: 5.23
✓ No way to search for size 16I’ve been trying to contact their app team, currently you can search for shoes from size 3 to 21 in men’s EXCEPT SIZE 16…. Lol it’s so frustrating. It goes straight from 15 to 17, even on their website.Version: 5.12
✓ Log-In IssuesCan’t login from Canada..Version: 5.9
✓ El código de rebaja no funcionóFui online porque me ofrecieron 15% de descuento y cuando fui a pagar no funcionó. Me gustan los artículos Adidas pero sus embustes no.Version: 5.32.1
✓ Don’t like the rewards policyI wouldn’t care less if there were no rewards or points after purchases but once a member collects so much points, these shouldnt be restricted to just 10 or 15% off ;plus these rewards are only eligible on certain items. 10 or 15% can be available on line without being a member these days online. Members should be allowed to use however they want to, if someone has £10,000 worth of points and wants to spend on one purchase that should be allowed rather than just a small discount on purchase on chosen products only . And it’s so wrong that if someone collects so many points and doesn’t purchase for few months , the points gets deducted ! That’s cunning from adidas !.Version: 5.31
✓ Loved it until I went to checkoutWas so excited to get some new shoes and clothes and add points to my newly made account. That is until I went to checkout. Tried 7 different times with different things in my cart because 3 of the times the item I wanted became sold out by the time my card was not authorized and I got back to the cart. After the 3rd time i decide to call my bank since that’s what it suggested I do. They could find nothing wrong with the authentication info it was saying I had wrong and told me to call adidas. After another 30 minutes of talking to computers and being transferred to different people they told me to try uninstalling the app waiting a while and then reinstalling it. I did that waited an hour and still the same thing happened. So I finally decided to just delete the app and forgo the items I wanted.Version: 4.13
✓ Ridiculous appThe continual prompting to join their stupid creators club is beyond infuriating. There is no real option not to join because if you decline it logs you out. Of course if you only had to join once it would be just annoying but the fact the stupid app doesnt remember details you have to go through this ridiculous process every single time you buy something. Perhaps someone from adidas should actually try and use the app so they can see how stupid it is..Version: 3.31.1
✓ Not functional at allWhere can I check the current status for returning item? I signed up for yeezy, and then it linked to this app. But you can’t even find yeezy in the app! Where is it? The search feature seems has less options than mobile web page. Why?.Version: 2.12.2
✓ Products are extremely bad quality and refunds take foreeverAdidas used to be a great companion, good and quality products. But now quality is degraded, products are defectives and if you believe you can send the item back and get refund YOU ARE WRONG, they take the product back and there are no refunds issued..Version: 5.20
✓ No help and customer service (if thats what you can call it) is the worstUsed the app twice previously in the beginning of the year and made purchases fine. Have tried in the last 2 months and orders are not going through. Tried to contact through the chat function and was told to wait 3 days and it would be sorted.... hmm nope No one answers the phones when you call No one replies to emails that have been sent We have tried to make new accounts, use different payment methods. Nothing works How can such a huge world wide company not have an online shopping service or customer service for that fact.Version: 3.41.4
✓ Return technical issueI have order that I want to return and I tried so many times online its always showing technical issue.. bad is- they don’t accept online order return in-store😞.Version: 5.29
✓ Not very stableThe app is not very stable. Sometimes you can apply discount codes but sometimes you can’t. Took me a few tries to get my purchases through..Version: 5.23.1
✓ No discountWhat’s the sense of sending discounts when I can’t use them.Version: 5.33.2
✓ One of the line fansWhen I found the application in the first time I had a most joyful feeling, even more than that when I figured out that it is working here in Egypt , from the beginning I had every steps registering, opening the notifications and even checking in adiclub however I got many difficulties with app in loyalty program not of any features are working and a bug in app reloading every second and show added and cut points and I had a problem with couple of my first orders , sending mails to everyone and everywhere to make sure that I got my rights like un working discounts, missing points, unreasonable delays in processing orders which are already paid , unreliable customer support let me wait for replaying too much time even unpaid returned order for more than two months the most annoying and not acceptable is furthers in application is not working and missing items in shipment and what make me mad that they discharged points for un refunded returned items that already had not received any points for it Although all of that I am big fan of adidas.Version: 5.20
✓ ServiceBe very very careful about making purchases that are on sale. I inadvertently clicked the wrong size, and as soon as I noticed the error when I received the confirmation email, I tried to correct the mistake. I initiated contact with customer service within 10 minutes of checkout. To me, this is the same as still being inside the store! I spoke with two people, one on their chat feature, and one on the phone, and was told by both of them there was NOTHING that could be done. Zero recourse to cancel the order, zero recourse in exchanging for a different size, and when I asked to speak with a manager, I was told you can, but it won’t do any good. It’s been over 48 hours, and still no one has called me back. I’ve been a loyal 3 Stripes consumer for the last 30 years, and never would I think they would treat / be willing to lose a customer over $50..Version: 5.24
✓ App not workingStopped working on my phone iPhone xr since a few days..Version: 5.29
✓ Hopefully what you order will ship!Two of my last three orders have not shipped. The first, I didn’t look into too much and just assumed it was out of stock, and got refunded. When it happened again, I went back and looked and found the item still in stock on the app. Additionally, the two items from the other unshipped order were also in stock on the site. The chat function on the app feels like an ai-bot, and would only offer the option to be refunded, and refused to ship the items I had ordered that were still showing as being in stock on the app. Either the app doesn’t accurately show what is in stock or Adidas is simply choosing not to ship items that have been ordered. I can’t trust anything I see on the app at this point, so I will not order anything else from it..Version: 5.28.1
✓ Worst customer service I’ve ever dealt withThis company store policies are designed for the company not the customer. If you have an issue with a product you will lose money. If you do a warranty claim, they do not cover the tax if they find your product is eligible for a refund you will receive it in the form of a gift card minus the tax portion, you will not get a full refund to your account. the customer service is so bad it’s like talking to a robot they just go through the motions and don’t actually listen to what the customer has to say. I’ve asked to speak to a manager several times and they just ignore me and keep going on with their process. I’ve been trying to get my refund for three months now, and still only receive a partial refund in the form of a gift card, which I don’t even want the gift cards anymore because my experience has been so bad that I don’t want to shop online at Adidas ever again or even with the company at all because of how poorly I’ve been treated, I can tell you one thing for sure. I will never try to do an exchange or return online with adidas ever again..Version: 5.33.2
✓ FrustratingI have tried 4 times to order products and there always seems to be a problem. Plus the shipping times are beyond ridiculous!! From Melbourne to Auckland at least 3 weeks!!! I get products out of Europe and the States in half that time..Version: 5.27.1
✓ Enjoy... but...I enjoy Adidas products but there’s two things stand out that as a socially and physically active customer, I’m not fully aware of how accrued points work as far as product perq’s/discounts go. Metro themed customization isn’t what I’m looking for. Anyway, that’s neither here nor there, but the points thing really should also equate to product discounts at purchase checkout. Also, as a runner, OCR athlete, HIIT group participant, I have found that shoes with stability (i.e., stabilization in the show heel) is extremely effective. But Adidas does not seem to have good running/training shoes with stability as a standout feature, except for maybe 1 or 2 models. I would imagine that there would be more purely because Adidas is a leader in active and even fashionable foot and outer wear. Let’s put more of a focus on what’s good for the athlete, as well as for those who just want to look cool..Version: 3.43
✓ Easy to buy. Awful to returnAdidas is very easy to navigate and very up to date compared to other similar retailers and the ordering process is quick and easy which is great and all However returning items is a nightmare. Especially since the new update as nothing in the creators club section ever seems to work. Technical faults prevent anything from being done and it would be useful if customers were able to remove orders from the order history that were returned as its messy and confusing otherwise Coming back later isnt an option when their is barely enough stock of the product you want re order. Yes re order as they cant do exchanges because of faults or anything similar. You have to send your product back and re order it which is stupid and a nightmare when their isnt a lot of your product left Adidas my advice to you: Sort out your app and like other retailers you should be able to send out replacement products yourself after getting the faulty ones back not expect your customers to re order with money they cant necessarily afford to lose How can you justify customers paying for the same product a second time while the first one is still being processed for a refund 🙄🤦🏼♂️ it’s annoying and wasteful.Version: 3.12
✓ ColoursUnable to see colours for items. If they ever do show it’s for a split second. Ended up buying incorrect colour shoes.Version: 3.12
✓ Payment Page is glitchingThe payment was glitching! We have to try so many times before the order was finally placed..Version: 5.30.2
✓ Returns/exchangesI do LUV Adidas.. no doubt, all the way back to Run DMC.. my problem is their exchange/return process which they claim can happen in one to three business days after the item is received at their warehouse…BUT… can take up to 3 weeks.. well my experience had been the later… it’s really RIDICULOUS! When I placed the original order I received it fast.. no complaints there, unfortunately I ordered the wrong sized shoes for my kid, who doesn’t normally wear sneakers, and has never had Adidas. needless to say I returned and it took almost the entire 3 weeks to receive the next size down… they say it’s because the product needs to pass inspection… understandable… but come on… I’m sure they want customers to continue to order from Adidas online… let’s make it at least a little easier to get an exchange or a refund fir that matter, cuz now I’m returning the second pair and the same 3 days to three weeks applies to returns… 🤨.Version: 5.17
✓ Error messageWhen I tap on checkout, error pops up saying ‘phone field missing’..Version: 3.41.3
✓ Good, could be betterPretty much echoing what everyone else has said - looks good and nice you can actually shop on the go. The sooner more countries are added the better. Downsides - no sort function so I can’t see what the newest releases are, navigation is a little counterintuitive as it’s at the bottom of the page, if it says network connection error there’s no way to go back and I have to restart the app. When clicking on the pictures on the homepage I’m taken to a specific product rather than that particular set of products from the whole picture..Version: 1.1.2
✓ Love adidas, the app needs workUpdate: This app and the supposed benefits it offers are few and far in between. I accumulated several points to use the 30% off voucher. I tried to apply the voucher to several different items. None of the items I selected were applicable. It was about 15 different items in the $30-$220 price range and the voucher would not work. I lost 8000 points. Customer service that is a benefit for accumulating points was unwilling to help reimburse points until I’m able to find and item I like. Customer service said: “The app will not tell you what items are and are not available for discount use. You will need to use the website for that. Good luck. Point system is basically useless..Version: 5.32.1
✓ Don't waste your timeApp server doesn't work, can't log in, can't use chat. I got the app because there is NO OTHER WAY to contact Adidas, unfortunately just like the phone that is never answered, the emails that are not replied to and the social media that is completely ignored, this App is more of the same from Adidas. Don't waste your time. If like me you are waiting for an order you can kiss your money goodbye, they will not process, complete or deliver and there is no way to contact them. Worst customer experience ever..Version: 5.26
✓ Still so many flaws with the appYou can’t add items that are out of stock in Tbf app but are in stock on the website. Had to buy a Japan home Jersey through the website even after putting on alerts for restocks. Can’t add the Argentina home top when it says it’s in stock on the website and even says it’s in stock in their shops but it isn’t. When I questioned this to adidas directly I was told “they don’t know the in store stock” but the app tells us it has the items in stock? It’s 2022 and they still can’t give customers proper updates about stock in store and online? You’d think after the Kanye separation they will be able to reorganise their stock but apparently not….Version: 5.18
✓ The 4 years of trying to get a pair of YeezysIn the last 4 years, I have unsuccessfully gotten any pair of Yeezys. I have queued once, twice a month for the 350s. I have entered raffles. Never, ever managed to get one. I have reached Icon status as I’ve been a huge fan of Adidas. I spend thousands a year on this brand. I’ve had other limited shoes randomly get lost in the mail (Simpsons Duff Beer) I managed to purchase a pair of Yeezy 380s recently, but I had to go for a size down because my saved addresses (which worked previously) were not populating and in that brief time my usual sizes sold out. So after re-inputting my address, I complete the purchase only to find out that the shipping label completely omitted address line 2 even though it shows up correctly in my order history! So now my order is getting returned automatically and refunded, but it’s the app that messed up! After 4 years, thousands of dollars later to reach icon status, and multiple signs that I should give up on the brand, I think it’s about time. I’ve lost other shoes before in the mail from adidas (they’ve actually never made it to the postal service). Only curse words can describe this app which honestly. I just can’t believe I’ve been holding out for 4 years to get this close, and I see all these YouTubers who have filmed their successes..Version: 4.19
✓ Sadly not quite as good as the websiteIn comparison to the adidas website, there are a few features which are much better on the website. Namely, the sort feature doesn’t work on the app at all but is fine on the website, prices are often lower on the website compared to the app and I would probably just use the website for all purchases if it wasn’t for ‘app only’ discount codes. The discount codes are easy to find online and always better than the codes that you ‘earn’ for spending money with adidas. I haven’t really seen any benefit yet to being a game changer or playmaker or whatever level I am sitting at so some more relevant features at each level would be a large improvement for me. I like the idea of infinite play, but there’s a pair of golf shoes I bought a month ago that I’d love to trade in as I’ve decided after a few wears that they’re too narrow, however, I was only offered £1 for these despite their RRP being around the £70 mark. The app has a bit of potential but a few tweaks are required..Version: 3.32.1
✓ Can’t make any payments in the app...App itself works well, no complaints there, only issue I have e is once I add any items to my bag and try and checkout and pay, I continually get an error “ooops, something went wrong”, Apple Pay and other payment methods give me same result. Tried uninstalling,reinstalling, logging out and back in, still same issue. Hopefully developer can help, can’t find any method to get assistance for this issue other than this review....Version: 2.5
✓ Great App Aesthetically, Bad for purchasingI downloaded the app and expected it to work as smoothly as Nike's app for both viewing items and purchasing. For viewing Adidas products and getting information, the app is flawless; although for purchasing items it is horrendous. I saw others are experiencing the same issues. I tried to purchase a single pair of shoes; at first attempted PayPal four times, each time the transaction portion just timed out and I had to start over. I then directly entered my payment info and again several attempts were needed to accomplish the final task of ordering the shoes. In the end, for some reason on my saved bag, where I began the purchase, the shoe size is correct but the confirmation email sent has an entirely different and wrong size being sent to me. Not only that, but my card was charged twice for one pair of shoes. Just a coding nightmare for this app, do not order from the app unless you enjoy headaches and balling up your fist in anger..Version: 4.2
✓ This is not about the app, it is about the loyalty programAdidas loyalty program makes zero sense, you earn points to reach levels (1 to 4), they give you some perks like vouchers and “first access” kind of thing, but there’s no way to use those points for other things like exchange them for garments or accessories. Also, the points expire, what’s the reason for that? They don’t tell, so good luck trying to understand that weird policy. If that were not weird enough if you ask for a size exchange points get deducted from your account like if you’re asking for a refund, you receive the exchange and all, but the points never come back. The “Points history” feature in the app is useless, it doesn’t show you how many points expired, if the points are being credited back if a mistake happened, etc. The loyalty program is, at least on my experience, useless..Version: 5.3
✓ Worst everYour website and App experience is the worst on line shopping experience I have ever had. It won’t show u what is in your bag even though you add items it comes up bag empty and then if u manage to get to your bag you can’t checkout on app or website.. shambles and tour chat “people” lie and try to say oh its not in stock when I can see it is.Version: 5.16.1
✓ Error loadingI love adidas and the app and membership features are great; but I can only use the app around 50% of the time. The rest of the time I get a big error message and can’t browse or buy anything. I managed to get on the app this morning- purchased something (received my order confirmation) and this afternoon the app says I have no order history - but shows I have level 3 membership. Whatever this repeat error is, I wish they would fix it (though it probably saves me a fortune!).Version: 5.21
✓ App throws weird errorsThis app mostly works OK for the purpose that’s to shop online from adidas. But more often, it keeps throwing weird user-unfriendly message like “Error #18” as if I would know what that means. Even a “Please try again” message would be helpful. Also, the app doesn’t have an option to cancel order. It took me a while to realise it. Please have your UI/UX team to look into having custom, user friendly error messages or find out what’s throwing this error. Thanks.Version: 5.29
✓ SOMETHING WRONG WITH THE APPI think theres something wrong with the app, I live in Canada and I tried buying socks with the ones with the original ‘adidas’ logo and it wont let be purchased and check it out. Saying that a particular product cannot be purchased. It might be because its only available in the US however the Adidas App is stated as Adidas Canada and I chose ‘Canada’ in the country of origin. This is just annoying..Version: 3.24
✓ HorribleAbsolutely horrible customer service. Was given exclusive access to a pair of yeezy 450 which were delivered the next day. Upon arriving home and retrieving the package which was completely sealed and not tampered with I noticed that the box felt a little light. When cutting the box open and then getting to the actual shoe box there were no sneakers inside !! I immediately called customer support who was of no help and told me that an investigation would be taking place and I would hear back in no more then 10 days. I’ve waited 10 days and did not get contacted from adidas. 15 days after my initial phone call I reached back out to adidas who then said that there were 0 updates on the case. I was given a whole run around and almost a month after the issue have heard 0 back from customer service. Never buying a pair of adidas again.Version: 4.20.1
✓ Terrible serviceI placed an order for a women’s jacket, women's pants, and some socks. The shipping was quick, but when I opened the package there was a pair of boy shorts and a men’s t-shirt, neither of which was an item that I had ordered. I decided to contact adidas through the app to chat with an agent. The guy didn’t seem to know what he was doing, in the end he told me that I had to go to ups to return the package. I also spoke to an agent on the phone asking why I had WASTE my time doing all of this when it wasn’t even my fault that THEY sent the WRONG ITEMS. All he could say was that he was sorry, but that didn't change the fact that I wasted TIME and MONEY for something that wasn’t even my fault. I had to go through the trouble of printing a label, driving to MULTIPLE ups’ (who didn’t want to take the package due to the pandemic), and when I finally went to a ups who toke my package BEFORE the 7 day period, I get an email a few days later saying that my exchange has been cancelled. But at least I got a refund..Version: 3.29
✓ Slow AppThe app is slow in processing and due to a timeout/malfunction I lost the use of my 15% discount and had to restart my order.Version: 5.31
✓ Track pantsWebsite extremely difficult to use always has an error and is very frustrating.Version: 4.11
✓ App lacks a lot of key features.I placed an order over a week ago and still haven’t had no update on the status of my order. Surely a company like adidas has the resources to come up with a better app. I have no clue if the order has been shipped and when can I expect the product to be delivered. Dear adidas you are disincentivising your customers for using your app..Version: 5.30.4
✓ The most useless store app aroundTerrible shipping and order tracking through the app. Why bother having an app that spits you out to the web portal!.Version: 5.1
✓ Customer service is shockingI have been using the app for 2-3 years never had a problem with my purchases recently when tried to login it’s saying my account doesn’t exist I contacted customer service they said it is an technical issue the technical team will be in touch within 48hrs it has been over 200hrs and anytime you speak to an agent which has been on multiple occasions it’s as if you have not reported your issue which leads to you going around in circles doing same troubleshooting tasks that the previous agent has asked you to do too be told your issue will be forwarded to the technical team you will be contacted in 48hrs which they never do and for that the app a zero rating.Version: 5.6
✓ Does not work in Canada. Cannot login.Does not work in Canada. Cannot login..Version: 5.8
✓ Customer service HORRIBLE!I would like to express the disappointment I have with your customer service department and your social media marketing team. For the following reason: Your website flagged me as fraud, and no one in your group could explain to me why I was flagged as a potentially high-risk purchase. After doing my research, I believe your site flagged me as a fraud because I use a forwarding email instead of my Gmail. The biggest reason I did that is that I don't want my email to be blown with marketing letters and promotions. My credit card information matches my billing and shipping information so, I am super upset that no one on your team could explain that! You all realize I left NIKE TO SUPPORT YOUR BUSINESS! 🤯 I’ll give you a second chance, allocate some your resources in creating an excellent customer service department and social media management team..Version: 3.41.2
✓ LeftThey left Russia. I have only been working with your app for four years, and today I received an SMS, your account will be deleted soon. Well done!!! First, all the stores were closed, the doors were closed for two years, and now they remembered the Adidas Running app... at least made it possible to transfer all the data, thank you for that. I wish you bankruptcy 🥳🥳🥳 the worst company.Version: 5.32.2
✓ App ExperienceSo I ordered a product using your app. I put my address book on how you want it formatted. But the problem is my product was getting back to your warehouse after 2 weeks because when it arrived here it was incorrect address. You should change how your address format especially here in Australia because Unit number/ Apartment Number should be the first one before the street number, while in your app it is street number and then unit number. It is really annoying when I waited for 2 weeks because of the delay and then when it was here and ready to be shipped it was incorrect address and send back to your warehouse which will take about another 2 weeks or more for me to get the product. I don’t know why such a big company doesn’t even have good support as well. It took many attempts and time to be able to speak to you support that should be easier and probably it will solved my problem right away without getting my product resend back to your warehouse..Version: 5.3
✓ Disgusting service. Never go for the app, better go buy instore or try some other appsI have placed a week aho. I was told it will be delivered in 2-5 business days, I haven’t received it yet and the worst part is that in tracking page it still shows that waiting to be packed. They haven’t even packed it yet and its been a week already. So pathetic. And I have placed a wrong size for an item and I wanted to cancel the order. There was no option in the app to cancel the order and i even tried calling customer care to cancel my order, but even they couldn’t help saying order once placed cannot be cancelled..Version: 3.15.1
✓ Total waste of timeI made two orders from adidas 6 & 7 days ago. Both have been "packing" since. I had to download this app, just to live chat (seriously?) to enquire as to their whereabouts, but the chat function doesn't even work! What a total waste of time. I've made one previous order from adidas and it was great. Sent and shipped fast, but this time around it's been terrible. My previous order was one pair of shoes, and the two orders I'm waiting on are several items. I guess this is the problem but have had no communication. I won't be shopping with adidas online, let alone theapp in the future..Version: 4.9
✓ Too barebonesThe app looks great. The ui design is really nice, but it’s buggy. Especially when filtering and searching for specific items. On top of that it feels a little barebones. I can’t edit parts of my profile without going to the website, nor can I view tracking info. The only thing showing on the app is my order cost, ship address, and payment. Basically a receipt. I can’t check my tracking info from here, and if there is a way it isn’t very obvious. I have to go to the website just to do all that. Even if the app opened a link in safari or something to the store that would work and not even that works. The app is convenient, but it doesn’t have all the necessary features needed to replace the web storefront. Also, the chat function in help never worked for me. Always said it was busy..Version: 3.17
✓ Left messages from AdidasI am already signed in on this app and there appears to be 3 message from Adidas. I have tried to open messages but nothing happens. I have tried to open up other areas within this app and still nothing happens. Can someone look into this???.Version: 3.38
✓ LiarsCustomer Service promised me a lot of things but fulfilled nothing.Version: 5.31
✓ Internet connection errorIt’s saying I don’t have internet connection when signing up to participate in the Yeezy release..Version: 2.5
✓ Terrible appThe app is not easy to use. If you search for an item (“slides” as an example), fewer items return in the search than when you go through the actual menu to find slides. It is just not user friendly in general. Also, why continue to show items that are out of stock? I have had a top on my watch list for about 3 months but it is clearly not coming back - why have it on the site? Shopping online is meant to be easy whereas the only reason I continued was because I had a voucher to spend..Version: 5.24.2
✓ No contentNo content loading, coming up with error and retry. also can you add a default setting for each user. always defaults to male. in the app we stipulate what gender products we are interested in, yet we have to move to that section when we open the app..Version: 4.5
✓ User prompts for information are not obvious.User prompts for information are not obvious. Multiple attempts to enter things like address. Check out just stops… no prompt at why. After purchase… no link to confirm order? Did it go thru? I don’t know. I entered my address… no prompt to use. Discount code didn’t work… ambiguous msg. Did I Type it in wrong? Was the product excluded… I don’t know because of this crappy interface. Hey… I want to buy things and give u my $. Make it easier. You are adidas… not a garage band website..Version: 5.17
✓ Not user friendlyThis app is awful. It’s really difficult and challenging to find where you want to go. And it’s really cumbersome to find my basket. I constantly delete this app and only reinstall when I have to pay with my credit card. Too many issues with trying to pay with my credit card and saying my payment is declined . Adidas you need to do better!.Version: 4.23.1
✓ They don’t know anything, very bad experienceI have placed an order on April 17th it went through as I thought but I have received no information on my gmail on how it’s always is online. Two days later I sow on my bank they took my money it was august 19th. 5 days later I contacted them to know what’s going on and why I have no information about my purchase. Because I went on my account to track it in order history , it was empty and saying I have not purchased anything. I chatted with an agent and he told me I have not purchased anything and it might me some time of error and my money would go back in few days . After week passed I contacted them again and said I still have no information about the order and my money still not refunded. After they kept sending me to different agents because they didn’t know what to do. At the end they told me that they have no information about my purchase and asked me if it’s fraudulent order. I’m in shock. I paid money, and they tell me I have purchased nothing. ( so I had to contact my bank and make a dispute ) Adidas customer service it terrible!!! I don’t know how they still in business.Version: 3.35
✓ Now I don’t know who’s going to get my shoesDon’t buy through the app, it messes up your delivery address for my 7 orders, including one for Yeezy, totalling a thousand dollars and the customer service said nothing they could do even though it is their fault. Now I don’t know who’s going to receive my shoes. I had to use the app because their website is also the worst, I tried both PayPal and two credit cards, and all refused payment, which is why I used the app as Apple Pay seems to work fine..Version: 5.8
✓ Hopeless customer service.Hopeless customer service experience. Agreed delivery date 26th no parcels since 20 days. Never with Adidas again!.Version: 4.11.2
✓ UnhelpfulGot the address mixed up on a order, after hours. Sent a whats app message, in that time, no reply. Rang early the next working day, 2 attempts to get through, first one hung up, tried to explain about the situation, was not prepared to change the order. I asked to cancel the order. Couldn’t even do that, I missed my 15 min window apparently, yet they can send the order to you which you can return 🤷🏼♂️. To resolve the issue, could of been a click of the button, as it was less than 24 hours, yet now they are impacted on the carbon footprint by creating 3 travel movements, when it could of been 1. So much for going green.Version: 5.11
✓ ScammersPurchased 2 pairs of shoes over 2 months ago, only received one. Was told that i would receive a refund for the shoe that they couldn’t fulfill. Still waiting even after contacting support numerous times and disputing through the credit company. After this kind of experience wouldn’t recommend and would not be buying in the future. Nike treats their customers better and also makes better shoes :).Version: 5.29
✓ Customer service chat session should persistAll good buying experience until you need to chat with customer service for Return Management. The chat session doesnt stay in the background (2 minute timeout it seems) while waiting for response from customer service. At the end of the chat there is no option to save the chat for the record, which is important..Version: 3.38
✓ Very FrustratingI have only been using e app a few months and started off good and liked that you get rewarded the more you use it. However the rewards don’t all work to me, I’m at icon level but the high priority access is always empty, never any products shown. Game changer level the early accesss to products always says there’s an error? I’ve never had early access to any products? Never get notified of new trainers etc The only rewards that have worked are the discount codes. I’ve spoke to Adidas a number of times and all they ever say is turn your phone off and try again or change your email address, I’ve done all this and still doesn’t work. Really frustrating as spent a lot of money but not being rewarded...Version: 4.5
✓ Not CanadianApp Store said Adidas Canada but it’s not it is US based. Can’t even add a Canadian address. Needs to be fixed or make a Canadian App..Version: 4.17
✓ Very poor app and customer serviceVery poor. I ordered a pair of shoes, with order saying it had been shipped. Waiting 4 weeks later, checking the app to say it had been canceled. Customer service chat says all representatives were busy, every single time I checked. Very poor customer service, there was zero communication with me that it was canceled the day after I ordered the shoes, and waiting 4 weeks and ringing up to find out. Very disappointed..Version: 5.26.2
✓ Order function doesn’t confirm and allows multiple purchasesThought my order wasn’t going through as it kept returning to my full bag. Now purchased 3 times I discover and my items still show as being in my bag!. No way of contacting you or cancelling the order once placed - surely a 10 minute buffer wouldn’t be hard!.Version: 3.16.2
✓ Do not buy Adidas ProductsI ordered something with them on Cyber Monday and that was a horrible decision in my part. They said they delivered my shoes, when in reality I received nothing. I contacted the shipper, LaserShip, who has a ton of horrible reviews for this same issue. They told me they couldn’t do anything and to contact adidas. Adidas opened a case that they said someone would contact me with 5-7 business days and nobody did. I waited the full 14 business days that they tell you to do if you’re not contacted, and all they could tell me is that they needed to open another case that would take an additional 14 business days. They won’t do anything, but tell me to keep waiting 14 more business days. I got to the point that I decided to just dispute the charge with my bank. They obviously don’t care about loyal customers, as I’ve been one for years. I will never use an Adidas products again and you shouldn’t either. Trash company!.Version: 5.18
✓ Recently…I’ve been an avid Adidas fan for several years, and I’ve loved their app. But recently, the overall customer experience has really gone down hill. Firstly, the removal of the release calendar from the app has made it essentially useless. All of the information I need is on the website, and the website has a better layout. Even the “app exclusive” offers or releases don’t work. When I get a notification for a restock or drop, more often than not the app crashes or the drop doesn’t even show up. As a Canadian Adidas client, it feels like we’ve been left out and the recent changes to the app have been a perfect example of that..Version: 4.16
✓ App doesn’t sink with accountAnything that save on favourites on the app, it won’t be sink with your user if you log in on your computer. A bit annoying..Version: 4.16
✓ Terrible customer serviceWhat’s the point of having a live support chat if an agent is never free?.Version: 5.26.2
✓ A terrible experienceI made my order from this app and I have been wait for a month still not received my order. I have contact their customer service more than 5 times and non of them to help to solve the problem. I kept chasing them to dispatched my order and nothing happen. I am still waiting on theirs response, I believe I won’t purchase anything from this app anymore !!.Version: 5.9
✓ Very bad experienceFirstly, I was forced to download the app because customer support chat doesn’t work on web. Then when I logged in with my account in the app the account was not synced and it did not display my orders like in the web. I tried opening the chat to contact support but that didn’t work also, the Starting chat page kept loading and never started the support chat.Version: 5.32.1
✓ It’s 2020It’s 2020. We’re all using technology. Not sure why your servers (for such a huge company) can’t get their website working to allow for orders to be made. It’s not like you haven’t had products with high demand before (examples: Yeezy, Pharrell, Beyoncé...) Your site should just work like it’s intended.Version: 3.37
✓ Apple Wallet, Status on premium releasesI shouldn’t have to ask, but can you please make the creator pass available on Apple Wallet. Yes, I understand you need people to go into your app. Yes, I understand that app shows you the “rewards” you can unlock but if I’m simply making a purchase at an adidas store I don’t want to have to say “ oh hold on let me download the adidas app, oh wait let me sign in, oh wait I have to wait for the app to show me its updates, and how to use it, oh wait the app is frozen..” it’s all simple with Apple’s Wallet app it’s just a double tap and all my reward cards and debit cards are there. And please don’t have people look on you webpage to see when the next premium yeezys come out. Just have it out there in the shoes categories as premium releases and keep allllllll ooooof theeeem there. Future and past. Thanks..Version: 2.2.2
✓ Utter IT incompetenceHard to believe a massive retailer like adidas can have such flawed payment systems. Wasted so much time trying to buy online. Was unable to process payments from two different cc. (I called cc company and they said problem not on their end). When I called a spoke to adidas agent she said it was problem on adidas end. Said That the web site is unreliable and she has same problem. She suggested using the adidas app. So I download the app. It also won’t process payment. I call again. Agent tells me that I should use website instead. Also the pricing of a shoe shows one price in the shopping area but when you put it in the bag price jumps up from $60 to $40. I noted to agent and she said the pricing on the app is unreliable. That website has latest info. Of course it does exact same thing on website. Not sure why they accept this. It has to be costing them money. The second adidas agent agreed to process over phone. Didn’t work. She asuggested PayPal. So back to the app and used PayPal. That finally worked. Wasted 2 hours..Version: 3.34
✓ Why deduct points we’ve earned?After lots of unnecessary purchases I made it to the icon stage. I’m disappointed, I don’t feel like I’m being rewarded. For the last 4 months I’m having at least 100 points deducted every month, what’s the point in earning the points if they are going to be taken away? I have not received any money off vouchers or bonuses in 3-4 months and runtastic does not interest me. I would like the opportunity to update a review or add a new one currently you cannot do this. Sometimes I’m so impressed with a pair of trainers, I purchase 2 or 3 pairs, surely this new review would be better than my first. I recently put my first negative review online and it didn’t appear, customers should have access to all customer reviews. Vouchers for reviews should include sale items, we’d spend more money! Customer services rarely respond to emails and I’ve given up trying to speak to them on the phone. So now when I don’t receive points for my purchase or my click and collect doesn’t arrive in store I just have to take on the chin..Version: 4.23
✓ Don’t put your credit card on appPlaced an order by it self. Tried canceling order customer care says its final sale unable to get refund. App sucks charged $372.90 just can not cancel order customer care hangs up calls on you better buy nike..Version: 4.4.1
✓ Worst purchase experience!!!! Stock issuesBasically I keep ordering and every time it gets cancelled after 3 business days. The app says they have it available so I message the customer service to ask why, and every time they said stock issues. If you have stock issues/ shortage why do you keep putting the items on the app?? Not only you put false information but also I have to wait 5-7 business days for refund. I tried to reorder again but this happens every time, so it’s pointless really to get a voucher when you can’t even order!! I used to be a regular customer but this really affected me emotionally and financially. I just needed a warm pants and top and you guys disappointed me really badly..Version: 5.24.2
✓ Error in filterThere is an error in filter function, do not allow me to change gender, default is always kid. Dont have compare 2 products function Filter feature is not working properly. Select not than 2 product types, the returned result is always not found!.Version: 3.1
✓ Keeps automatically opening the appThe adidas app is not as good as their website, there are a lot of features missing or glitches so things don’t work as they should. I tried to open up their website to use that instead but it keeps automatically opening the app when I try to click onto their web page. I didn’t want the app open. And it doesn’t give me the option to stay on the web page either. Very frustrating. I have had to delete the app just so I can go on their website instead. They should at least give you the option whether to stay on the web or go to the app..Version: 4.23.1
✓ Horrible idea - Vertical image scrollerNot a huge fan of the vertical image scroller when you select a product. As most apps when you swipe down it’ll usually take you back to the menu/list of products you were on. It’s a pretty unintuitive design choice that’s counter to what appears to be a standard amount most other apps. As I normally use my phone with my single left hand, I am I forced to use two hands when using this app..Version: 4.25
✓ Not available?Cannot open the app. Always got the notice, but cannot open.Version: 5.9.1
✓ Take my money please...?I have no clue why, and I have escalated this with Adidas, but most of the time their payment system will not accept my payment. I have tried multiple cards over Apple Pay, and manually entering the information, I have contacted my financial institutions (I have used cards from different banks to be certain) to ensure the cards are not locked and capable of processing the payment, I have ensured that I have 3-10X the necessary money in the instances where I have attempted to use a debit card, I have even created a new account in adidas to make sure that is not the issue. Adidas support has shrugged and said it’s probably my fault or my banks. Cool. But then I’ve found entire forums dedicated to this issue. Here’s the likely reality - it’s a very specific issue linked to a small number of persons that is intermittent in its occurrence. Therefore Adidas has it low on its priority. I get it, and I won’t lose sleep over it. But it has cost me a few items being sold out or made it so that I missed out on a few sales while trying to wait until a day that the app/website decides it will accept my payment. Again, not the end of the world, but worth it enough to me to give a poor review. The app is pretty, but ultimately useless to me..Version: 3.25
✓ Won’t let me checkoutHorrible experience for both the website and mobile app. Tried to take advantage of the Last Chance sale with a full cart of items and won’t let me move past checkout and won’t process payment. Nothing wrong with my card, I even called the bank to verify. Chatted with a customer service representative who said my account was flagged for “inconsistencies with my information” and to try again in a few hours, which I did. Chatted again with a representative, this time said to wait 24 hours. Made no sense I was checking out with Apple Pay, never had a problem before with any other app/website/retailer. Then tried alternate payment using Paypal, didn’t work. Tried just putting in my card info, still didn’t work. Since my “account was flagged” tried to get a friend to purchase for me, 100% all new info, did the same thing for him. Normally love a good sale and was excited about the purchase, but this was a huge disappointment. I deleted the app and unsubscribed from notifications. No longer interested in shopping online with them. Why advertise a sale if you can’t even make a purchase?.Version: 3.19.1
✓ Profile page errorSince the latest updates i can’t see new offers/events etc on my profile. I get notifications on the user icon in the top right corner. When I click on it I go to my profile page and there is nothing there. The notifications are still there though. How do i see what’s new or what the events / offers they are for? Is this a glitch or am I missing something obvious?.Version: 5.6
✓ Evil supporterI was the good buyer of adidas as I never used Nike due to it’s ties with evil people now Today I saw Adidas is doing the same on it’s page a person running with illuminati tattoo on his leg was displayed by adidas in it’s frontal promotion of its running shoes. As soon as I saw that I have deleted this app now let’s see how many years can I keep away from this brand..Version: 5.33
✓ Fix addressesWhy is it so very hard for your app / api to keep my address and preferences? Every dang time I go to place an order my address doesn’t work correctly - it’s not there. I then have to add it. Only for the app to tell me that I have already added my address so it wastes my time as it won’t store it - but its not present when I pick shipping or go to my settings. Finally when by divine intervention or voodoo the address list shows up, my address is listed a dozen times. Infuriating. I’ve missed purchases due to this issue. Fix please..Version: 4.12.1
✓ Pathetic!!Phone call after phone call, chat message after chat message and still no confirmation 16 days after purchasing product, system claims incorrect correct shipping details, changed verbally and in chat message and still reverts back to some rubbish, complete runaround from anyone who I’ve been in contact with. Disgraceful behaviour, this experience has all the hallmarks of a scam. Apple needs to investigate. It’s now been four weeks from order, no one is responding to emails, phone calls are useless they claim one thing then nothing gets sorted. Have reported this scam to police and to banks for fraudulently taking money due to no product received. Why this app is still on Apple is a joke and after repeated complaints they do nothing. Do not buy products from this app!!!.Version: 5.23.1
✓ No customer supportSo disappointed in the whole experience, I placed an order on Monday as a present for my Daughters Birthday the following week. Hadn’t received any tracking information by the Thursday, tried contacting the company through online chat which says my order number in invalid, tried ringing a landline number that hangs up once I get through and a mobile phone number which was at the bottom of the website but has been disconnected. Its now Friday and I still haven’t received any updates on my order having been posted or a tracking number, still unclear if its even been sent? I thought Id order straight from Adidas directly thinking it would be the safer option to receive it in time but now im wishing Id bought through other stockists..Version: 5.34
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Adidas works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Adidas.
⛔ Adidas Problems
