- 75.9LEGITIMACY SCORE
- 76.4SAFETY SCORE
- 12+CONTENT RATING
- FreePRICE
RuneScape App Complaints & User Negative Comments 2024
RuneScape app received 120 complaints, negative comments and reviews by users. Have you ever had a bad experience using RuneScape? Can you share your negative thoughts about runescape?
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RuneScape for Negative User Reviews
✓ Fix the menusI constantly have to close the game because nearly every menu is buggy and won’t close no matter how many times I tap. Really ruins the experience..Version: 919.3
✓ Worked well on previous model over dataUnfortunately upgrading from a SE (2020) to a 13 has caused this to be unable to load over mobile data. Swapped between 5g and LTE to no avail. Perhaps there is spaghetti coding preventing, I have yet to find a solution otherwise. edit for developer response : yes it is compatible because it works on WiFi. It is an iPhone 13, brand new top of the line, the previous one I used was an iPhone SE (2020) and it worked fine on the same service and carrier. Edit for developer response: redownloading did not work either. A mod on the mobile discord suggested using 1.1.1.1 cloudflare to load up and then turn off the game, and it worked flawlessly. So something in the packets likely blocked or miscoded or not being fully transferred to the data carrier. I gave this 3 stars because shouldn’t have to jump through hoops to get it to work innately #itjustworks.Version: 921.1
✓ HeyHey im ios14.6 ive updated all the updates and its still not working but i have been using mobile data out of home on the go . Does this app only work at home wifi ?.Version: 919.6
✓ Cache loading and performance issuesSo i'm playing on an iPad Air 2, probably the least powerful device that is supported by the game and of course i'm facing some issues. First, cache loading stuck at 98% despite the cache has reached 3712mb(which is the maximum amounts shown), i wonder does that mean i didn't have the extra performance from caching because it's never finishes or something ? Because my game feels no different in term of performance once the cache is full. Second, performance is terrible ! Especially stutters, even turning every settings in the advanced menu down to minimum stutters still present and if leave textures on my game stutters even worse and crashes very frequently, this seems like a low vram issue and it's probably is, so game definitely needs more optimizations or just listed iPad Air 2 as unsupported because experience isn't the greatest and the most bearable. Back to osrs for me i guess..Version: 922.3
✓ Version 924.2 keeps crashingKeep having to re open the app every two minutes because it keeps crashing.. iOS 15 on iPhone 13 pro max...Version: 924.2
✓ Unplayable at timesI’m not sure if it’s my internet or iPad getting warm but after playing for half an hour the app will close, logging me out. For example if I move around or do anything in particular it will crash log me out continuously making it unplayable and difficult to do stuff..Version: 923.3
✓ CrashesIt’s beyond unusable at times and you can’t blame my provider when my wifi works perfectly on other online games and apps. It’s specifically awful for IPad, I’m kicked off as soon as my character walks or teleports anywhere, usually in certain locations that people to go the most and going into worlds with less players doesn’t make a single difference. Getting quests done is a huge pain, especially new quests or quests with lots of cut scenes. Why make Runescape into an app if it’s going to be like this since first launch? You’ve had plenty of time to fix these issues..Version: 933.2
✓ It won’t let me put my age inIt keeps saying invalid numbers when I’m doing the normal dd/mm/yy.Version: 922.2
✓ Unstable and kills other gamesThis game, although enjoyable as a game, is very unstable and just crashes constantly on my iPad. it always throws me out, particularly when clicking on the i game mini map. not only that, it has caused black screen issues on several of my other games. despite reloading it and my other games, it has not solved the problem. I’m quite annoyed about this as it crashed my chess app half through a game and I can no longer get into that app at all, having played it for 5 years without incident. I have uninstalled, reinstalled, cleared cache, even done a factory restart of my iPad, but it’s still not fixed anything. a real shame as I used to enjoy RuneScape years ago and was excited when this came out, but it’s just caused more problems than it’s worth. Response from jägex said it was to be expected as RuneScape isn’t meant for iPad. Not a great answer tbh! And app says is for iPad so weird..Version: 919.6
✓ Not as good as I was hopingI would’ve thought that playing on an iPhone 12 Pro Max, the game would work well, but it doesn’t. It lags and my phone is burning hot as I type this. Will uninstall and try another time when bugs have been resolved. Very disappointing as I had high hopes for this game..Version: 919.2
✓ Makes my phone hotter than the sun within minutesIntensive on the phone CPU. My phone gets insanely hot within less than 5 minutes. Update: tinkered with some settings after stumbling through the UI. My phone now gets less hot but still warm. I’ve also noticed the calibration for touch screen controls might be a little off. I have to press multiple times to get a press to register (over 50 times on some occasions) and aim for slightly above the button..Version: 919.3
✓ Meh…I am not a fan of the graphics, the character naming is just all screwed up (I have a couple of names I use in every MMO and they are unique enough to ALWAYS work, not here), control is a bit wonky, and it was released on iOS just after another, more polished MMO. I really wanted to like this game, bet in the end it just hit me like… Meh. It is not a bad game by any means, I just really want something new, different, and this is not it. Seriously, game designers, name uniqueness is should not be a requirement. I have seen plenty of MMOs with none unique naming (you know, like the real world). It gets even weirder when you know for sure know one is already using a name. Did this version of RuneScape keep names and profiles from previous editions, because I am really confused about this one….Version: 919.6
✓ Love this gameHi I’m only giving a 3 star rating cause it won’t let me get past the character design stage plz fix I used to love this type of game I really want to play it agin so fix it for me plz.Version: 919.2
✓ CrashesGame crashes every couple minutes.Version: 927.1
✓ Crashes constantlyThis game crashes so often. Sometimes I log in, take a few steps, and the game has already crashed. Only activities I can do on the mobile version of this game is repetitive activities that don’t require that much movement..Version: 926.1
✓ Crashes1 star until crashing in populated areas are fixed, can’t use the app for the things i want to do ingame (such as train divination) as the app closes itself within 30s of being around 50 other players. This problem was acknowledged on app release in July and is still a problem..Version: 920.1
✓ As of right now “ not that good “Jagex, has proven they can do it with OSRS on mobile, but this version doesn’t really have the touch yet. The whole time I feel as if I’m playing on a streaming client from another PC, massive input lag, weird fumbles where I might tap something but it registers multiple taps. Every time I open the UI the UI seemingly has to load for a good 20 seconds before I can actually interact with it. The NPC dialogue seems to be an issue too where I keep trying to proceed to the next line of dialogue but suddenly the text will cancel out and I have to start all over again. The game often also freezes entirely after exiting the UI elements end I have to close the game entirely. I think it can get there considering they have done it before, but it’s currently not there right now..Version: 919.2
✓ ProblèmeLe jeu bug trop mon perso fige je dois redémarrer le jeu a chaque fois en 20 minute j’ai du redémarrer le jeu 8 fois et j’ai un iPad Pro 2022 le jeu et mal optimisé c’est injouable actuellement.Version: 926.2
✓ Terrible practices of companyHaving played the game for 19 years I have been around for near enough every controversy that has hit the game ever. The hero pass is beyond a joke. The game is a blatant cash grab by the developer jagex with very little reinvested back into the game. Some areas of the game look like they have not been updated in ten years (they probably haven’t) The microtransactions available to you as a player include: A monthly subscription. A premier subscription. Buy bonds Loot box gambling in the form of treasure hunter. A cosmetic store using rune coins to purchase. An xp tracker which you pay for. Extra bank space that you pay for. And the newest addition is a pay to win battle pass system designed to extract more money from the players using fear of missing out tactics. The company response to this has been lacking but hey ho they are listening to feedback unless the feedback is to remove it… as that will be ignored..Version: 931.2
✓ Menus aren’t as intuitive as OSRSI quit OSRS and started playing this on my pc since it’s way less tedious. I was hyped when I saw this coming out for iOS because the UI was very intuitive in OSRS mobile. This is super clunky. Menus are very weird to navigate and there’s no easy way to drop items. That’s a problem with RS3 itself though. However with how small the screen UI is it’s pretty important here. Closing interfaces and selecting things don’t exactly seem accurate either but that could be a me problem. Also you can’t fully download the game in bulk. It downloads while you play which is okay but it causes the game to lag. If they tweak the interface and figure out how to make it more fluid like OSRS mobile I’ll definitely use this app more often. I really wanna play this when I’m out of the house..Version: 919.2
✓ Couldn’t even get past the broken village signGave me the option to climb over the sign, all the character did was examine it over and over.Version: 919.2
✓ GreatGood game but it crashes occasionally. Fully force closes. Nothing else open on my phone apart from RuneScape but it still keeps doing this..Version: 923.3
✓ Can’t play the gameIt says I’m not old enough to play this game $&@“ you RuneScape and the developers.Version: 925.2
✓ Clunky and outdatedPlays like the original.. slow and clunky, loading screens constantly, mission dialogues don’t always work properly, combat slow and unsophisticated.. just not worth my time..Version: 925.2
✓ Crashes constantly on iPhone 12Crashes every 5-30 mins on iPhone 12 Pro. Has been doing this for a month..Version: 922.2
✓ UpdateManaged to load into the game after some time, but have reached the point where you chose your character and how they are going to look, and the continue or confirm button is broken, meaning I cannot confirm my character. When you restart the game you have to start the conversation with the townsman all over again, however your character is already customised when you load the customisation screen. Still cannot confirm the character and cannot progress any further than this point. Can see it being a great game if it works.Version: 919.2
✓ Ok, but point-click is not for usI don’t have anything especially negative to say about RuneScape. It looks fun and casual and I like the mobile aspect of playing a MMO where I want. In regards to what I’m about to write, me and my wife are new to Runescape, and apparently there is some history about my critique. We just didn’t enjoy the click-to-move controls. At all. Especially with a lot of menus, but also just because it doesn’t work for us with the sort of game. It’s fine with Diablo, for example, but this is not that sort of game. I even logged in on my PC to check for WASD or controller support. I kept moving the camera when I tried to walk around. I’ll even go so far as to say the pathfinding works good, but the controls make it no fun to play. When I googled Runescape and “point and click controls” I found out this has been a frequently mentioned issue for many years. Sorry to say, my wife and I both cancelled our free trials. If a touch joystick were available, we would reconsider..Version: 919.4
✓ HeroPassRemove it..Version: 931.2
✓ BuggyBefore I couldn’t log in so I had to make my google account connect to RuneScape to play the game. Then after this update the loading screen won’t load at all so I can’t even start the game and now the app freezes and exits. Does Jagex even care to fix it or not?.Version: 921.2
✓ Hard to enjoy because of controlsIt’s a good game but I am really annoyed by the touch to move controls. I believe that adding a joystick option would make this game more enjoyable..Version: 921.2
✓ A great game and decent app harmed by standard industry practiceThe Good: RuneScape is an enormous game with 20+ years of history. There are so many things to do here! The quest system is the best of any MMO I’ve ever played. If you want high skill bossing, you can do that. If you prefer to just chill and fish, you can do that too. Build a house, own a dinosaur farm, explore some genuinely beautiful areas (my favourite is Menaphos.) The bad(ish): this game was not designed for mobile, and sometimes it shows. There are aspects, like the difficult boss encounters, I would not attempt here. And you don’t get to see as much of the pretty places! But it serves as a good companion to the PC app. The app does tend to crash a lot, particularly when moving to a new area. The ugly: the one place where RS does look like a mobile game is in its monetization, and it only gets worse year on year. It’s not necessarily more egregious than other mobile games, but I don’t think that’s an excuse. Monetization affects game design in negative ways, and there’s no avoiding that. In an alternate universe this is a 5/5 game, and if the monetization doesn’t bother you, it might be your cup of tea..Version: 931.2
✓ Gamebreaking Mobile BugDon’t waste your time or money. I was playing for the first time on mobile today and opened up my internet browser to assist in locating where I can mine a specific type of ore. Upon swiping back into the RS app, I was stuck at a black screen that said “Loading..” I closed the app and logged back in, and to my surprise my account was banned due to Macroing which is an unappealable ban... I understand taking security seriously, but your app needs fixed if it thinks that using Google for mining locations is cheating. Good thing I haven’t spent money on the game in a while. I submitted a ticket on their website, but this literally broke my ability to even try the app. Would not recommend. *Edit: Dear Jagex, I’ve already submitted the only ticket I’m able to, as your system doesn’t allow me to submit a ticket for the type of ban I received for switching apps. Your app registered a google search as cheating, which is so ridiculous the Jagex representative doesn’t even believe it happened. Obviously they’re unaware of what could cause this, thanks for making a broken mobile version that cost me my account..Version: 919.3
✓ Updating appConsistently getting “game not connecting to server”. This has been happening for over 2 weeks. Would really appreciate it if this app was updated more frequently..Version: 923.3
✓ Cant get inMaintenance problem can’t play after download.Version: 918.3
✓ App continuously crashesCrashes while loading worlds, can’t play at all (6th gen iPad).Version: 922.2
✓ Stuck in tutorialLooks pretty but the cut scene subtitles, pictures and voiceover were all out of sync, and it’s now telling me to pinch to zoom and nothing’s happening. Finally started working, did the tutorial. Did the character creation. “Done” button just doesn’t work. Bit of a bad bug if you can’t get out of the character creator. Don’t know how they didn’t spot that before release! P.S it finally started working eventually. I guess they had to fix that pretty quick..Version: 919.2
✓ UnacceptableI have just become a member two days ago and now I can’t log in, this is unacceptable, there is no message or any details as to why. I am now thinking of cancelling as I am not paying for a game I can’t play. It has now been down all day, jagex clearly do not have the resources to keep this game up and running. You can’t charge people £6.99 a month for this and unless I get a response of reassurance that this won’t happen again I will be cancelling before I get charged. Update/response: Not good enough, at no point did you explain what was going on, I have cancelled membership now as you didn’t even apologise for or acknowledge any fault after the fact. Very let down, I expected much better..Version: 926.2
✓ CrashesWon’t stop crashing and closing me out in the middle of it across any mobile device. Tried several different devices..Version: 927.1
✓ Couldn’t playTried playing but couldn’t. Kept clicking to move and nothing would happen. Took forever to even open up the menu bar..Version: 919.4
✓ AnnoyingI have been a big RuneScape fan since the beginning. Before old school was the one and only. I was super excited to play this on my iPad Pro and waited a long time like many others, only to find out that it continuously freezes and gameplay jumps and after 2 minutes of playing the game crashes altogether and I’m kicked off the app. Sure, I understand that when games first release, there are bugs and issues but this isn’t a new game. It’s an already popular game on a different platform. Not to mention the amount of time you’ve taken to release the game on IOS and delays it’s had. Overall I expected better and wanted better. If you value your audience then I hope you fix this fast and prove me wrong..Version: 919.2
✓ Needs better right click options, iPad M1, and magic keyboard support….At first I was really happy being able to play RuneScape 3 virtually anywhere which was a dream of my childhood. The longer I was playing on my iPad Pro M1, the more I realized the limitations of the mouse and keyboard settings. I was happy to find that an usb c mouse works flawlessly but there’s really no point because there’s only 1 click option. This makes tasks that are very click intensive, very difficult as to pick up or select specific drops or items you have to click and wait until the right click menu options become available. Another thing I was really sad to see is magic keyboard complete lack of support. I cannot even use the arrow keys to rotate the map, or the enter/return button to initiate a chat in the chat window. When using the magic keyboard and iPad Pro M1 on RuneScape 3, it feels like I’m just playing on my iPhone just a bigger screen. Please get us an API for the magic keyboard and get us more keyboard and right click options when a mouse is connected..Version: 923.3
✓ Bring it back properly or don’t botherBrought some good childhood memories that first introduction, the fishing and the stat chart with all the other players running around you feel like your in your own world then you get past the trolls thinking yea this is where it starts then ,BAM!!! subscribe to go to homeland or something I don’t know I deleted it as soon as I saw that it it’s expensive put it that way and it will be full of bots to make you think your playing with loads of online players this game was actually cool when I first saw it ,RIP RuneScape old pc days.Version: 919.3
✓ Nice to play but i cant put sound on…..Version: 926.1
✓ Made for mouseMy first impression of this game so far is that it is clearly made for mouse and keyboard computer play. Of course this makes sense because that is how this game has been played for years. The transition to iPhone and iPad is not a smooth one. I am playing on an iPhone 12 Pro so the experience is the best that one could get. The tap to move response is extremely delayed, The character movement is very sluggish, and the menus are very hard to navigate on such a small screen. I have also tried to play on my iPad Pro 12.9 inch. This solved the real estate problem on the screen, but the touch responsiveness is still unplayable. I know this is the first iteration of the game and I hope the developers learn and adapt. It is very clear that this is a computer game ported for the “i” device. I hope they take a lesson from the developers of league of legends who made a game that was designed for a touchscreen device. (I do not work for LoL) I understand they made an entirely new game, but at least it’s playable. This game in its current state is not enjoyable and I will have to wait to see if later versions improve gameplay. I look forward to see what’s to become of this game..Version: 919.2
✓ Persistent crashing when joining citadelFix your app. The app constantly crashes every time you try to join your clans citadel now since your latest “ performance update”. I have tried everything to resolve this and nothing works. It doesn’t matter whether you “ quick join” to travel to your clans citadel through the portal or use the text dialogue to enter. your update broke the clan citadel. I last capped at my clans citadel 7 days ago, everything was fine, however only sometimes the app crashed when joining citadel. Your “ performance downgrade” was released 5 days ago, do the math. You broke being able to visit your clan citadel. Literally crashes the client every time now. I have tried over 30 times after trying multiple different things to possibly fix the bug. Please fix. Not sure if this is affecting all mobile users, or only ios users, or only certain versions of ios or certain ios device models. fix it.Version: 925.1
✓ Logging outWould be good to play the game for more than 5 minutes before it closes the app New Iphone with plenty of storage.Version: 921.1
✓ Good But Could Be GreatI love playing this game, have been playing for so many years, when the mobile version came out I was a little curious but it is good I find my self going from my PC to iPad or my iPhone depending what I’m doing to get the grind on but when I go into a world with more than 300+ people in my iPad and iPhone will crash now I have a iPhone 12 Pro Max and a 2020 iPad Pro all have the latest iOS software so that’s not the issue I’ve tweaked the graphics setting even but it all on low and it still happens please please please fix this till then I will be uninstalling the app on both devices..Version: 919.6
✓ Have added MTX to the gameJagex recently has added micro transactions to the game. As a player for 15 years, this is the first time I genuinely have not enjoyed playing. Aside from it being intrusive on the UI, in your face and making sounds, it’s made the game pay to win. Want to take 20% less damage when fighting monsters? Just pay us more money. Have cancelled my membership, won’t be back until this is gone, and hey, might not even be back after that if I find I enjoy another game more. A week ago would recommend this game, now would not recommend at all, game’s gone..Version: 931.2
✓ Too much monetisationThis is a game with a monthly subscription fee which has now added a new battle pass called “Hero Pass” on top of that (unlike most games which use one or the other method of monetisation). It previously had a different battle pass called “Yak Track”, however the bonuses it offered were not game-changing in any way. This is not true of the Hero Pass, it offers overpowered buffs and missable XP boosts, which means players who spend less money on this game will be at a disadvantage to those who do. A disgraceful move by the devs, I can no longer recommend this game to anyone..Version: 931.2
✓ Won’t load on iPad ProHi there I’m on IOS 14.7.1 on IPad Pro. The game works great on my mobile but does not load at all on the pad. It just keeps showing “Game server did not respond, retrying” on the landing page. I’ve tried deleting and re downloading the app many times over the last week and it just wouldn’t work. Anything else I can do please?.Version: 920.1
✓ Wow it.. it doesn’t work.I have been a long time old school RuneScape fan, and the mobile version runs fantastic! But uh.. this.. this was disappointing.. I figured “hey it’s new.. so it’ll have a few bugs, but they should have most of them out since it was a preorder. They will make sure you can atleast play right? Wrong. It’s like a hoarders house, bugs everywhere! Sure maybe if you don’t tap exactly on the arrows to talk, it won’t register, but it takes like two seconds after pressing the arrow, and if you slightly miss the mark it cancels the conversation and that fat mayor loves to talk in one string. Combat, let’s kill the trolls! Just let everyone have about 5-8 seconds of practice swinging before anyone starts dealing damage or before the troll even notices you. But none the less, I did it. I inspired the city to run the trolls out! Weehee!!! Who are you stranger? No one, Mayor… no one.. because after I made my character as cool as I could, but I guess I was too cool for RuneScape. It was stunned! I was looking so cool the [Done] button would do absolutely nothing. So I gave it a moment to collect itself, and closed out and opened back up the app. You ready for me yet game? 😂 hahahaha.. No. don’t give our hopes up with a date when you can’t have it ready..Version: 919.2
✓ DONT buy the membership. Fails to giveBought the membership on one of my gmails and it doesn’t work tried it on another account linked to my Facebook still fails to give me the membership but says I have it so can’t do anything with it. Check the online says I don’t. Check everything. Purchase history says I do. Check the site says I don’t. So idk what’s up with it but twice and no membership for paying twice is whack.Version: 922.3
✓ A game without an identity of it's ownAsk someone one of the first things that comes to mind when they think of RuneScape and one of the first things they'll mention is the crude, iconic graphics. Well, RS3 ditched those for a style that's unrecognizable, hackneyed, and in it's most recent iteration, mimicking fortnite. A game is more than it's graphics, but one of the second things people remember about the game is the D&D style combat where you roll for hits and damage. That too is gone in favor of a convoluted combat system that STILL suffers from walls of confusing ability text and a mess of action bars that no tutorial explains how to use. The point is that RS3 is absolutely nothing like the game you remember and if you're here for the nostalgia bug then you'll want to d/L OSRS. RS3's shameless mtx promotions , lack of style, and toxic community leave a lot to be desired. Honestly far from the worst thing you can play on mobile, but that's not saying much. Ability bars are annoying enough to use on PC let alone mobile, so doing anything other than AFK skilling is essentially impossible due to the clunky controls. It's worth a shot if you've never played the game before, but don't go into it expecting much and forward all concerns/complaints to Reddit because that's the only way to actually get a hold of customer support..Version: 921.2
✓ Game gets boringPlayed this game on and off for about 7 years now on both mobile and PC and it still remains the same. The game gets incredibly tedious and boring after level 50. This game only caters for those who have maxed, bringing content out for players which are incredibly difficult, if not impossible for those who aren’t maxed. Unfortunately, if you have a life or can’t commit to playing this game 24/7 to get yourself maxed, then there’s not much in the way of balanced gameplay or fun content..Version: 923.1
✓ Battery killerIt’s the RS we all know and love in a mobile package. The only issue is, it’s so battery hungry that you can’t realistically call it “mobile”, as you’ll be tethered to your charger. Even something that you’d think would be low impact like cutting trees, or cracking open safes significantly drains the battery. It could use some form of optimisation where it only loads in what’s relevant in the immediate area around your character..Version: 926.2
✓ The app will not loadI tried playing this game on an iPhone 11 and it will not load. It gets stuck at 1/4 loading on the first screen..Version: 927.1
✓ Good game, Meh experienceI’ve been waiting for the RuneScape app to be put on the IOS store for a long time. I felt like RuneScape makes sense on a mobile device and I think it’s the perfect place for RuneScape to grow its user base. There are however a couple of things I think need to be worked on. The most important thing right now is the clicking of buttons in the game. It’s VERY difficult to click buttons in the game. The game experience suffers as a result. It’s difficult to do much of anything the game needs you to do. Things that should be simple like messaging friends, navigating menus, or simply even closing a few of them are incredibly tedious and rage inducing to have to deal with. I understand there needs to be some compromises in this mobile version of the game but it genuinely feels like I’m fighting to play a game I normally enjoy relaxing with. The old school runescape app handles much better and I think I would prefer playing that over this on a more consistent basis but if this game can manage to fix some of its UI issues I can easily see myself playing this much more and I think I could get more friends to play this RuneScape version too. I hope those issues are resolved because I really do wanna give this a 5 stars but cannot in its current state..Version: 919.3
✓ The app definitely needs some sort of improvementI am currently using an iPhone 11 and the game is so laggy that it crashes on its own without needing me to close it. I was looking forward to playing rs3 on the phone for it’s convenience but may stick with playing on the pc for now. Good job though 👍🏻 looking forward to this.Version: 919.2
✓ No soundI actually enjoy playing this game however it is NO SOUND. I’ve sent a email and I’ve looked all over google to fix this issue and I haven’t had any luck so I’m rating this game one star until this issue is fix I want to continue playing this game but I refuse to play in silence. I am playing on IOS and no my phone is not on silent mode when the game first starts there is music when I get to the next screen to login there is music but as soon as the game starts there is absolutely no music it’s quiet and that is just weird please fix this problem. Edit: will keep one star due to game not being able to play sound due to data it should be a option to use sound while using a data connection I have unlimited data so I could care less about that this you really shouldn’t have a game out with no sound deleting until I get some sound with or without wifi but thanks for the response.Version: 920.1
✓ RuneScapeRuns great, everything seems to work so far, annoyed I didn’t receive my pre registration gifts and items but would like to see if the developers correct this..Version: 919.3
✓ Missing those customisable features to make certain aspects more playable/enjoyableI love the game, I’ve dumped over 10k hours into it and was mega hyped for mobile coming out, but I can’t say my first play reactions met the same level as the hype did. From a bank standing skiller side, we could do with having the bank interfaces being customisable to the users liking - the preset keys are super tiny at the top of the screen and it’s soooo easy to load the wrong one… Make it customisable so that we can make sections smaller/larger with a reset button to go back to Jagex default if later choosing too; either that or implement a toggle option that allows us to load the last used preset when clicking the bank (similar to how the osrs mobile client has a toggle for always drop/always right click object). I’ve not tested combats on mobile and have no real need or desire to either being 200M all combat stats..Version: 919.2
✓ Extra downloadI just downloaded your game and the first thing I’m welcome to is a 3 GB download after I download it your game keep your downloads to the App Store. By the way I deleted your app immediately, if you’re going to be there obnoxious I’m not playing. Edit: that’s no excuse put the whole download in the App Store end of story, and I’m not joining a discord channel to submit feedback, this is my feedback..Version: 919.6
✓ WAKE UPWhy are we going ahead with increasing the cost of membership and bonds when we are fully aware there are glaringly huge issues that are yet to be addressed? How can we justify this as being required when reporting record-breaking profits? Bots are running rampant in-game, RWT continues to be a huge problem, our support offering is sub-par at best when compared to our competitors, our game worlds lag consistently, and at times our login servers are unavailable or the worlds just disconnect players and we are yet to materialize on many of the account security improvements promised from 2019. Would it not be in our best interests to make good on promises we've already made time and time again before expecting our customers to pay more for less? Are you aware of how poorly our players speak of Jagex as a studio due to these broken promises? I’m not renewing my membership until this is addressed..Version: 923.3
✓ Fix your serversFix your servers I keep crashing cuz there is to many god damn people in one area this is the 6th time I keep losing training dummies cuz the damn game keeps crashing.Version: 921.2
✓ This game is so datedI was looking forward to this game until I realised they made us tap to move on our mobiles thinking we are still using a mice and keyboard? Who the hell wants to tap on the mobile. The game just doesn’t seem fluid to play on mobile given its 2021 and the engine is just too dated. I wasn’t feeling it at all. I couldn’t play it unfortunately..Version: 919.2
✓ Jagex has gone to Sh*t, they are scumBesides the fact that jagex is rapidly beginning to implement game destroying p2w methods, the recent RWT system in place (which up until now was an amazing idea!) associates players, NOT involved in RWT, with RWT based solely on the fact that they traded whether knowing or not with someone actually involved in RWT. This is the same as holding a business responsible if a customer used stolen money at their establishment. Its despicable, clearly not thought out, but hey when does jagex use any sort of logic ?? Dont bother with this game, it will crash and burn before you know it, and i : a 20year veteran, will enjoy to watch this insanity burn and dry all the pockets of every jagex employee :).Version: 925.1
✓ Slow and touchy beyond beliefBorderline impossible to play 😑.Version: 919.2
✓ Bugs bugs bugsWas really looking forward to this game having spent a lot of time on the PC. Did the first quests in the first zone then when forced to name and change the appearance of my character…..I can go no further. It is stuck and pressing done does nothing. Not a great start to the app on what was a great PC game..Version: 919.2
✓ Poor optimisationThe game is just bad. But can you stop downloading this onto my phone? I’ve deleted it 100000 times and it keeps having the audacity to reinstall itself on my effing phone. I dont want this trash on my phone i don’t have the space and its utterly annoying.Version: 921.2
✓ Ok, I know this is a bad reason to put 3 starsI bet all my life savings that this is a good game, there is just one problem. When I was signing up (because I thought I would give this game a try) I couldn’t put in a real birth date. I did my Email, then I put in when I was born, but then it said “please ensure that the month is actually real” MAY IS A REAL MONTH, DEVS (incase you didn’t know) so could you please try to fix that. Ok, that’s all.Version: 920.1
✓ Crashes oftenJust tried the game for the first time. It crashed over 5 times on the first island. And 2 more times on the main land before even talking to the NPC. Very disappointing.Version: 925.2
✓ The touch screen is faulty in gameGot a brand new iPhone 12 mini and pressing buttons barely works and I couldn’t even hit done when I made the character so I guess I can’t play till they fix this.Version: 919.2
✓ Great graphics but…I randomly get kicked and I go back to my iPad Home Screen! Please fix!.Version: 926.2
✓ Constant CrashesI have used this app on many devices, always crashes. unreliable.Version: 927.1
✓ Not worth it on mobileIt’s such a shame as the game isn’t bad especially if you have played it before but on mobile even if you more than clear the requirements and run everything on low graphics etc you just crash whenever you go to a busy location for example all of the themed events. I’m lucky if I don’t crash 3 times per pumpkin party at the minute which is such a pain and takes a lot of joy out of the game when your constantly reloading the game and missing out on content.Version: 932.1
✓ Can’t even create a loginApp only allows Sign In with Apple, Google, and Facebook. Presumably this is so that they can track me and sell my data. There is a button to create an account using an email address, but it doesn’t work. App is useless to me so I deleted it without even getting to play it once. Shameful..Version: 921.2
✓ Next roundPlayed in 1999, came back years later and here I am yet again. It’s that kind of game.Version: 921.1
✓ Continuous CrashingI have the required IOS download and make sure all other apps are closed yet this app continues to crash as soon as I open it. Drives me nuts. Hoping this gets fixed somehow..Version: 922.2
✓ $11.99 a month????? Seriously?????Serious pass on that. Better games for way less out there.Version: 919.4
✓ WARNING! App got me a ‘macroing’ banI love RuneScape and have played on and off since 2003 on multiple characters. I decided to hop back on with the mobile now working. I logged on and for one day started to fish. I was power fishing trout and salmon. Skill leveling has always been my favorite, even the dry stuff (I know it’s sick). I caught the fish, dragged and dropped them and kept going. I, MYSELF was doing this. I got a message the next day saying I was banned for macroing. I appealed the ban and got a swift response saying they reviewed it and thought they made the right decision. I’m not that upset because it was a newer character and all my old ones are long gone. Also I had just started to see if I was gonna catch the bug and switch from my current MMO. But if I had time invested, I would be very upset. Again, I love RuneScape and always have. But I would be very hesitant to use the app to train skills. Simply, they just got this wrong and I’m curious how many other innocent gamers have been affected..Version: 920.2
✓ Won’t openLatest update locked me out, says it needs to update and tap to go to store, store says open but not update. So as much fun as it is telling me I can’t play, I can only give this 1 star.Version: 921.2
✓ Cannot connect to server , first time downloadWanted to try this game out so downloaded it and attempted to start it … I get the “Game Server did not respond, trying again” message. I have the Iphone 13 Pro and connected to Wifi. So I cannot say if the game is good or not as I cannot go beyond that loading screen … oh well will go spend money elsewhere … and np need to reply with the cookie cutter answer to go on your support webpage. I want to play the game , not spend time troubleshooting it without getting paid..Version: 922.3
✓ Crashes every five secondsOn ipad gen 5, which is the minimum requirement of an ipad to run Runescape. Would be less frustrating if you just prevented gen 5 ipads from downloading it, rather than being able to play five seconds at a time before crashing. Runescape isn’t worth the time it takes to boot up the PC, but I’d happily play it on mobile. If you’d quote proper requirements for it, anyway… Reply to dev response: “Check for updates, lol” was the equivalent to what was said. Ah, yes, my bad, it MUST be my fault your game crashes and is poorly optimized. Let me just check for updates as you requested… oh wait, I was competent enough to check for updates AFTER multiple crashes but BEFORE commenting here? Huh. Interesting. Yeah, doll, that’s generally the first action taken before complaining. To add to the list of garbage, subbing changes your task Yak Track Task! So after subbing to get to higher level runespan to complete this GARBAGE task, I find you’ve now CHANGED my current task and reset the progress! Y’know. The whole reason I subbed. To complete that garbage task. And now you’ve screwed me. But you’ve got my money, right?.Version: 919.4
✓ CrashesCrashes 15-30 seconds after opening beach time. Unplayable..Version: 926.2
✓ Great game, poor mobile designI love the game, but finding the overall UI unresponsive, hard to click particular elements. I don’t think the design itself is too bad, but it needs to be far more responsive and developed more to fit the mobile platform..Version: 919.2
✓ No joystick?This games movement mechanics make this game unplayable. Why hasn’t a joystick option been added yet?.Version: 924.1
✓ Selling your personal info to third parties scammersSoon after downloading and playing RuneScape. I began to receive annoying scam marketing phone calls from all over the world around the clock to my home phone and pornographic texts to go to pornographic websites to my kids cell phone. Turns out that Jagex sells your personal information to anyone. If you try to opt out from this on Jagex’s website, the process is broken and unable to complete. The website is rigged to not allow you to finish opting out which is illegal in EU law and in US law. I have deleted RuneScape in hopes that the unsolicited, annoying and pornographic scam communications will end. It is a shame, RuneScape had great potential. But a company that will sell your information to scammers and solicitors of pornography so they can contact underage children to lure them to their website is disgusting to say the least. Had I known Jagex sold my information without care to scammers and pornographers, I never ever would have let my kids play this game. I would rate this game 0 stars if I could just for this..Version: 919.6
✓ Worth the wait, but not the hassleI’ve been playing RS since OSRS transitioned to RS3 and then came back by itself. I’m happy that RS3 is finally here, but there are some things I’m not too thrilled for. As far as reading chats go, I never thought I’d have to read from the bottom to the top instead of top to bottom like all game chats go. I don’t know if anyone else has experienced this too, but I had a problem seeing equipped items in my hand on the normal laptop client these last few months. Sheathed weapons show up, but not when I unsheathe them. I thought this would be resolved once mobile launched but it hasn’t. I submitted a bug report in the laptop client and to my knowledge have not gotten a response. If you venture into the mobile world, this version is best played on a tablet. Otherwise it can be a hassle to tap to where you need to go in the game from your phone screen..Version: 919.3
✓ Unresponsive/finicky UIThe game is runs well, doesn’t use too much battery and overall is a decent experience. As an avid PC RuneScape player the scaling and click boxes of most of the menu items is just way off making it hard to complete any task that isn’t click once every so often. I don’t see how features of the game like bossing or any pvm could be accessible with this clunky UI design..Version: 919.3
✓ Constant crashingCompletely unplayable on my iPad lately???? Have all the correct settings, but you move a bit and the game automatically crashes and closes. This has become my primary way to play the game since the app launched. Please fix!!!.Version: 926.2
✓ Fiddly and unresponsiveIPhone 12 Pro Max Menu item hit detection is woeful. You’re constantly tapping the same spot over and over for the menu to appear or disappear. Same goes for looting or talking to NPC’s. They’ll give you a quest and as you’re tapping through the dialogue your character thinks you’ve selected to move. Then you go back to said NPC and the dialogue starts over from the beginning. It’s a pain. Then you have the lack of optimisation for this device. It’s clunky, slow and ugly. I have all graphical options set but FPS dips down to 10-12 frames all the time, animations lag and graphical assets pop and drop at random. Was looking forward to finally getting to learn this but after an hour of annoying niggles it’s not worth trying any longer. Shame..Version: 919.3
✓ A Dated Game Trying To Stay RelevantRuneScape has been around for at least 20 years and though it can be fun it brings its age-old issues with them; old jarring models clashes with newer graphics; quests are clunky and a HUGE chore (even in OSRS). Combat is fun AT FIRST, but later on (even with max skills and gear) you can still have a hard time on enemies that are below your level making you wonder why even bother 99 some skills. The goal of RS is leveling but for some skills like Farming and Runecrafting it’s frustrating because despite the features to level LATER ON the first 20 levels are frustrating to get to with a clunky learning process that can shoo new users away. The world is big but is at war with itself as the game evolves. As RuneScape try’s to modernize major cities, key NPCs and enemies as well as weapons and armor REALLY show their age, which wouldn’t be a problem for a retro feel but with micro transactions and seasonal events that reward cosmetics then you start to wonder why the developers would focus on that instead of fixing their world and NPCs at the very least the player avatar. The games unstructured in a lot of aspects, but it’s still fun. There ARE better MMOs and older players with rose-tinted glasses will say “the grinds part of it” but for those who value their time and don’t want an overly grinding experience look elsewhere..Version: 923.1
✓ Laggy as hellI’ve been playing RuneScape for over 10 years now and have thoroughly enjoyed it on PC, going mobile is great when I’m not home but this is laggy as hell, frame rate will drop to 1 for about 1 minute when I’m in a field skilling and have been there for over 10 minutes, it’s random and annoys me to high heaven. The game is good but performance needs a big update and fast.Version: 919.4
✓ 0 stars if I couldI’ll give my review in two parts, the actual app and the game overall. The actual app - it’s clunky, unresponsive and still littered with ways to get to micro transactions. You may be thinking you can do pretty much anything you can on the desktop version, good luck! Try doing the end game bosses on mobile and you’ll want to tear your hair out at how clunky this feels. You’ll most likely use this to play RuneScape when you’re slacking off at work (as an existing player, yes if you’re remotely casual you will just quit this game). The game overall - what was once a nostalgic mmorpg has become a full-on cash grab, monetisation everywhere with glacial updates. The devs have resorted to Quality of Life updates as regular updates (bug fixes, minor inconveniences removed etc etc). While these are good, Jagex month after month have fallen short on actual content in the game. Only play this game if you can deal with - clunky mechanics/game play, 0.6 second tick rate, out of date graphics and player models and seeing little to no updates years on end..Version: 919.2
✓ See below14 th day August 2021 read article about super computer chip for computer will not even be in a device until half way through 2023 year it is so good. Going to order one with 5 of these chips in it & if your game still doesn’t work then we will see.Version: 920.1
✓ Game crashesI can’t complete anything with a cut screen because as soon as it goes to it, the game crashes and closes. I have made sure I am on the lowest graphic setting and lowest world with people in it to help but still crashes. It’s been over a year how is this issue not fixed..Version: 926.1
✓ Game crashes constantlyWorked fine for 6 months, now the app crashes every time I load a new area onto my screen. Tried reinstalling and it didn’t fix the issue. My phone is still new and runs other much larger games just fine. I am cancelling my membership until this issue is fixed.Version: 922.2
✓ Soo BadIt is just soo bad! Whole interface is extremely ugly, game is buggy and laggy. I hate whole tap to move…. Come on it is 2021… just upgrade that fame a little hit and make it actually playable. I had to delete after 30 mins as I couldn’t hand it anymore. Compare to Albion online Runscape 3 is just a joke. What a shame..Version: 919.2
✓ I paid for it cause it looked coolWhen it’s time to play I got bored right of the hop cause it had no joystick feature…. Practically you need to be a spider to play this game😡.Version: 926.2
✓ So disappointedI can not tell you how excited I was for RuneScape to be released on iOS. However, after downloading the game I am unable to even finish the tutorial due to the game constantly crashing (I get a maximum of 30 seconds game time), this is ridiculous.Version: 919.6
✓ Wrongly bannedI like this game so much , so I have invest so much time in it . I have already lost so meany accounts due to me stopping playing or not remembering my “creation dates “ . But what ever . Recently I decided to play this game again ! Nostalgic . Have invested so much time to collect enough money for few bonds so I could stop doing skilling soon and do combat levelling . Just to found out I was banned due to using “third party bottong“? While app on phone is published by jagex and the program on MacBook downloaded directly from their website as well Jagex ! But still I got banned and account removed from game ! In conclusion if you want to play this game , just pay money , as if you don’t and will try collect only game currency for membership you will get banned ! Or just play one hour a day ! As you might get banned !.Version: 931.2
✓ AnnoyingHaving to tap while you also have to move your screen is very annoying. I hope you guys add joysticks or movement buttons on the game. It is also glitchy when you move your screen..Version: 919.3
✓ Fix the tutorialI can’t press okay buttons without it moving my character and then moving me away from it and resetting my tutorial..Version: 919.3
✓ Really Devs? Keyboard doesn’t appear on login? Come on.When I go to log in with google, or my Ruinscape email I can’t type into the text field. I am on iPad Pro 11 inch with the m1. Please fix this issue.Version: 919.6
✓ App can’t stop crashingThe app was working but now I can barely play two minutes without it crashing on iPad. App up to date..Version: 923.1
✓ Not optimised for iPhone 12 Pro MaxEver since RuneScape 2 was released I have been a massive fan, and once again I’ve been drawn back in to play the latest instalment on the iPhone! I’m enjoying the experience to a degree, but unfortunately the game feels very ‘clunky’ In places. This is more and more apparent when trying to loot items. I find myself having to tap the cross 100 times to close the empty loot window down, in fact I find a lot of the windows are very unresponsive. If these issues are fixed, I’d happily change my review to 5 stars!.Version: 919.2
✓ I can’t play itI love RuneScape but I tried to log into my account and it said that I had been banned when I went to my account history it said that I didn’t have anything against my account so I tried logging in again and it happened again and so I went to try and idk refute my ban it said that you guys wouldn’t even discuss any bans, so I’m honestly just a bit upset. I have appealed for my ban, thank you so much for letting me know how, I really appreciate it and im hoping the appeal goes through :).Version: 923.3
✓ Banned for legit no reasonApparently banned for real world trading and Botting even though NO money has come into my account and can quite easily see my log from that, and decide to close the case so you cannot even reply, so I can’t even try and get to the bottom of it or to see if my account was compromised. So now have this mark on my account. No help line / contact email. You’re literally in the dark and now I’m worried about loosing my account that is around 15 years old. To treat LOYAL players like this is disgusting. Cheers jagex for your understanding….. not ! I’m still active but so scared about loosing it for something I’ve honestly not done. So here’s a 1 star for having no contact and no help 👍🏼 To your reply, obviously you don’t thoroughly look though do you? Because there has never been money come in or out of my account. But even if I was hacked, you’ve swept me under the carpet. You take take take and never help because of the useless customer support (there isn’t any) people give / trade gold all day but that’s not against rules, and not once have I bought money unless it was a bond through your bombardment of MTX Options on the game.Version: 926.1
✓ Impossible to play in an I-PhoneThe redeeming factor of this game is the overwhelming amount of content available to the player. The glaring issue however is the UI. I know that there is likely work being done to fix it - I would argue that the game is not prepared for release for mobile devices. The search bar is clearly untouched on the map widget - designed for kepboard and mouse. The UI can take up over half of the screen without anything substantial showing. Things are just so tiny that you end up spending most of your time trying to click on the perfect spot to get what you want. Additionally, be prepared to only play when plugged in. This game is a GAS GUZZLER. My phone often overheats and lags out around 10 minutes into playing. These are some serious things that should be fixed before I can seriously consider playing this game..Version: 920.1
✓ Impossible to play on largest iPhone 6.7”I’m not sure what you have done with scaling, but a lot of the ui text and images and boxes are virtually impossible to read or interact with due to been so small. Need magnifying glass to read. Horrible experience, what a shame, to lazy to do your testing it seems. Don’t bother asking me to do your reporting either..Version: 923.1
✓ Overall review UpdatedOld review > 1) The controls are poorly made with no ways to change them it’s tap where you want to go and the game auto attacks for you i seen many MMORPG's with much better controls even the pay to win MMORPG's have better controls then this game 2) Game crashes a lot i am unsure why maybe it’s the servers could be something else but it’s really annoying and needs to be fixed 3) voice acting is ok couldn’t get far sense the game keeps crashing so i can’t speak for the mid and late game voice acting 4) Final thoughts for a company to make a game this well known so badly for mobile shows how little thought and work was put into the mobile version and it’s sad sense it will make people whom never played Runescape to view it poorly i do not recommend this game until it gets its problems fixed that being the controls and lack of ability to change them and the constant crashing. New review > Ok good news is they updated the game it runs much better there’s still things i would change but it’s improved..Version: 919.3
✓ Game isn’t made with mobile in mindI have been playing RuneScape for around 17 years now and the game has become more and more complex to the point it’s just unbearable for new and returning people, there’s so many abilities that could be simplified and/or legacy could actually be used at higher end content to make it more enjoyable and accessible I truly believe this is what holds RuneScape back it’s like a full time job to learn keybinds so when you bring all this to mobile it’s just a disaster, mobile is currently just for semi afk skilling for PC players instead of incising completely new players to join as they won’t be able to do high end content without moving to PC instead..Version: 931.1
✓ Never spend another dollar for this racist company.Muted for saying “R” word in osrs game but it was filtered out. Other party was being racist but it’s totally okay. Jagex seems to supported racism because other party wasn’t muted. No game support, explanation or action taken except someone saying a word that automatically converts to “*****” in game with profanity filter off. But racism is supported by this company. Don’t support a company who supports racism but acts and punish those who says a word that’s automatically filtered. Non existent support..Version: 922.3
✓ Shareholders take too much of the pieEver since the shareholders took over, prices have gone up and quality has gone down, and with only 15% of profits going back to paying employees and into the game, it’s hard to keep supporting something that is clearly not designed to be a service to the player..Version: 923.3
✓ Lagging & Almost UnplayableThe current mobile version of this game is unplayable from the excessive lag. The whole screen freezes for 20 seconds at a time. This is despite the graphics settings being turned right down to the lowest settings. Previous mobile versions of this game did not behave like this. I don’t believe purchasing membership is beneficial while the mobile version is in its current form. 🔻🔻🔻🔻.Version: 925.2
✓ Where’s my stuffI preordered it cause it said I was going to get free stuff- it was also pretty slow and glitchy on my end even though I have the 12 Pro Max. What the heck do I need to make a new account on here?.Version: 919.2
✓ Error 15I WAS enjoying the game until recently. For some reason every time I try to login it asks for my birthdate, so I click the button to do so, get directed to a page with error 15. OR, I can login with google, apple, or Facebook but then all my previous data has gone and I have to start from the tutorial. An update, NOW I can’t login at all with any of the three accounts listed. Incidentally if anyone from jagex actually reads these comments, your possible resolutions on the error 15 page are utterly useless… Another update, tried support suggestion and installed and run it on my phone and logged in and guess what? Error 15 Fix your game jagex….Version: 920.1
✓ Touch interface needs workDefinitely not well adapted to a touch interface. On an iPhone12 and it’s infuriating to try and get through dialogues while clicking on the tiny “ok” without your character running away and forcing you to start the whole thing over..Version: 919.2
✓ Chinese real state firmOwned by a Chinese realtor firm. One in which doesn’t care for privacy. All your data is being monitored beware.Version: 925.2
✓ Rs3 force closes in iOS constantlyAbove.Version: 933.2
🙂 RuneScape Positive Reviews
RuneScape works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact RuneScape.
⛔ RuneScape Problems
