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DraftKings Sportsbook & Casino App Complaints & User Negative Comments 2024
DraftKings Sportsbook & Casino app received 62 complaints, negative comments and reviews by users. Have you ever had a bad experience using DraftKings Sportsbook & Casino? Can you share your negative thoughts about draftkings sportsbook & casino?
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DraftKings Sportsbook & Casino for Negative User Reviews
✓ Bring Back UFCI am not enjoying this now that I cannot bet on UFC fights.Version: 4.4.1
✓ SCAM!! JOKE!! RIGGED!!So obviously Draftkings isn’t in the business to give handouts and they obviously have the rules VERY TWISTED in their favor. They even explain that in super small text in their rules and I can still get by that. what I can’t get by is the freaking SCAM of a Cash Out option they have with their bets. So I know that the rules state that Draftkings can pull the cash out option any time they want I understand that. What I have a HUGE PROBLEM with is that when the the cash out option is available you can click on it and it will “load” “load” “load” even with 5 bars of service and then will just just go back to Cash Out. What Draftkings does I have noticed on big bets normally anything over $50 bets it glitches on the Cash Out button so you can never cash out. Now I wanna know why have a Cash Out option if you are not gonna freaking HONOR IT! I have screenshots of my page where I clicked cash out with the time on the top of the screenshot then three or four minutes later say Cashing Out still with another screenshot with the time on it. I then showed this to customer service and they refused to listen to me SCAM!!!.Version: 2.53.0
✓ Draftkings activity defrauds their customersSeveral months ago they removed the ability to create parley bets for games, forcing betters to use their new “same game parley.” You’d expect it to essentially be the same thing, but it’s just a cover for how they rob their betters. When you make a parley, the odds are supposed to be multiplied together, for example if I parley two bets both with 1.5 decimal bets the parley should be 2.25. Nope, the calculators at drafkings apparently don’t work very well because they will never give you the correct odds, and you will always be given less. It may not seem like a big deal but consider they do this to every single better and their parleys, it adds up. They are defrauding millions of people every time they don’t actually pay out the actual amount they are owed. Edit: wow they sure did get mad and write a whole lot of nothing justifying them breaking the law. Make sure you check the numbers folks, they will fraud you on every single penny they can. They love giving you “free 25% profit boosts” on bets, make sure you bring a calculator folks because a 25% boost of a 1.5 bet surely isn’t the 1.6 they’ll show you. I’d recommend using literally any other sportsbook that isn’t actively defrauding their customers every single chance they can..Version: 3.28.0
✓ Checks in the MailI have had this account for a while and decided to quit watching sports when they went woke, so recently I finally signed back on to try casino option because I have MGM and Fan Duel apps for casino play already. Almost 2 weeks ago my wife and I played all 3 apps did very well and cashed pretty good money out of all 3 casino apps. Now MGM paid me approx. 30 minutes later the money was put in my bank account and FanDuel put my money in my account approx. 7 minutes later, my point is it’s almost 2 weeks later and still waiting on my check from Draft Kings this is unacceptable and they use the USPS to deliver their checks and we all know how reliable the Post Office is now-a-days(sarcastic) guys it’s 21st century get with the times Draft Kings I opened accounts with these other companies never had to jump through hoops to get my money put in my account it’s pretty much automatic. This will definitely keep me from depositing money in my Draft Kings account also in my opinion you guy should add more slots machines to app especially more of the popular slots. Now I’m sure you guys will have some snarky reply that will try to make it sound like my fault but I have no problems on any other betting app. Thank you for reading…..Version: 4.10.1
✓ RiggedThis is the wrose casion ever . super rigged . they target players , i play roulette , for example, if you deposit $300 and play roulette out of $300 they will give you like three bats and those are going to be the least amount you placed on a bet just to make believe that they will give you money , also, there were many times I’ve made bets huge on that one single number for a long period of time and as soon as I decide to move from that number next bet this number comes it’s like they’re waiting patiently so k can stop playing on this number. It happens so many times and I know for a fact that it happens to other people all the time this is super rigged casino if you want to lose money this is best app for you. if you want to lose your house play draftking casion , i am 100% you will lose your house . I have all the casinos app and I never write a review in my life . I’m only writing review for this app to save others my humble request to you please dont play this casion it is super rigged . There are many good casinos app out there . all the 5 stat review you see here i am pretty sure they bought it . rigged rigged rigged .. give them 1 star to save others and download orher good casion app , thanks.Version: 4.5.0
✓ Looks good but technical difficulties galoreTheir apps are increasingly unstable and their offers pay out about half of the time. If there was a better app in PA I would not use DK app. I have to submit 2-3 support tickets a week to get credited and their support wait is several days. It’s easy to forget which support ticket you’re on and forget to follow up. The new live dealer segment is plagued by connection and app issues which is surprising because when I lived in NJ this was not the case. Support for live dealer issues seems to be separate from the main app support. I would not recommend this app for any serious gambling. The live dealer support will tell you that the issues are your fault and your app chooses when to work, when to surrender, when to stay sometimes. It’s a novelty at best to play $1 hands when you’re bored. The best live game is roulette because it’s harder for them to mess it up but these dealers are new so expect the ball to fly off once and not make it 3 times around at least once a session. It’s so south Philly that one time the fire alarm went off and 20 mins later we all lost our bets. It’s comic relief if you’re not betting much. I’m in town on an iPhone 12 with gigabit mesh WiFi..Version: 2.45.0
✓ Hijack your depositsFirst, it’s easy to place a bet BY ACCIDENT. There is no way to confirm after you touch the BET bar. I went to open a bet slip in order to remove the bet and my finger very gingerly brushed the BET bar. But I saw it happen so my fault. On 9/10 I saw a $20 bonus bet played on my account that was odd to me. Most likely I hit the Bet bar accidentally again but I simply asked how can that happen and without even talking to me I was restricted. What has me upset is I JUST deposited $200. I’ve tried for 10 days to get help and aside from an email saying the team will investigate I HEAR NOTHING. There is NO Customer Service here. BEWARE. There is no phone number or even CHAT. The only contact is through email but they Resolve nothing. All I want is my $200 deposit back. I told them to keep the rest of the money in there which were winnings on bonus bets. In essence I am returning the bonus money I used. But GIVE ME BACK MY DEPOSIT!!!!!! They hijacked my cash deposit the day after I made the deposit. IS THAT LEGAL????????? I cannot get anyone to help no matter what I do. Is customer service ONLY FOR THE RICH WHO PLACE LARGE BETS???? Do we have to go to court for our money to be returned?????.Version: 4.23.2
✓ Do Not Play DK BlackjackThere isn’t a single chance the casino is not rigged. Anytime I gain ground the Algorithm kicks in and flatlines Me. I think It’s only a matter of time before their algorithm system gets proven to be illegal. In blackjack you will eventually have a nice run. You’ll bounce up and down for a bit and then the computer will undoubtedly come back to hammer you into oblivion. It will hurt your soul every time because you’ll be left thinking there’s no way that was possible if it truly deals random cards. Sadly you’ll be correct in thinking this. At that moment I hope you go to the AppStore and write a review of your experience with the algorithm system tracking the way you play and using that as a way to decide how to deal cards. If someone could tell me how the casino is truly random and not tracking your play I think a lot of people would love to hear it. However I will say Sports betting is nice, and is my favorite platform. The odds on same game parlays have gone wayyy down from where they used to be though, and that’s frustrating. In my opinion same game parlay odds aren’t even worth betting anymore. The promos and Sportsbook platform are pretty great though..Version: 4.11.0
✓ The worst betting app everI lost over 450$ over this game you can’t even win money all the games you bet in their is 1/100 chance for you to win 1$ the worst game I wish I never wasted a dime on it I hate it..Version: 4.31.1
✓ Horrible ServiceLast summer I had a bet settle as a win and I was given the winnings. The next day I realized DraftKings had gone back and actually taken the money away. I asked them about this and they told me that the bet wasn’t supposed to be up and it was a mistake on their end. This past weekend I meant to put in a prop bet. I usually wager between $10-$30, nothing crazy. Instead of hitting 3 0, I accidentally hit the +100 above the 3, and the 8 instead of the 0. Realizing this wasn’t right I went to delete the number but when I tried hitting the X, it entered the bet anyway. The ticket was for $1,008. I have never come close to betting anything like this and I immediately panicked. I messaged Draftkings through both email and Twitter. Email told me there was nothing they could do and to try and cash out (which was not an option.) Twitter told me to let them know if it ended up losing. Of course it lost, and when I told them this they gave me a “$100 free bet.” I don’t see how $100 in site credit comes even close to $1,008. I think it’s insane that when DrAftKings makes a mistake, they won’t hesitate to go back and take money away from you, however if you ever make a clear mistake, oh well. They have 76 commercials a day about responsible gambling, but when one of their users that has used the app for years makes an honest mistake, they have no problem watching them lose way more than they could afford. A horrible experience that I’ll always remember..Version: 3.24.0
✓ Scam AppThis app is a SCAM… do not download! My friend deposited $100 dollars so that we could receive free bets, but she never received her $100 in her account and it says funds are stuck in processing stage?? and every time she tries to contact support, either no one answers or they tell her the team needs to review. One rep who finally answered said it would be 3-5 business days before she receives her funds. It has been over two weeks and still nothing! DO NOT DOWNLOAD. GET FANDUEL OR BET365 they are not scammers! Eventually the will be forced to answer to the LAW… criminals…..!!!!!.Version: 4.30.0
✓ Horrible customer service and verification processI recently decided after Ohio finally legalized betting, to try out this app. I was partially influenced by the Kevin Hart commercials but quickly learned that none of it was legit. There is a verification process, that validated you to gamble, after that there should be no additional verification, unless you have a garage process (hint). After I won and decided to withdraw my winnings, all of a sudden I needed to prove who I am. I sent a picture of my ID, a picture of my face, a bank statement, IRS form and a letter from the state. All total violations of my privacy. Still, they have my account froze: can’t bet or access my winnings and there’s literally no one to talk to. Just a bunch of dumb emails back and forth where they keep rejecting or collecting my personal information. I’m not sure which at this point. Either way, they have my money I deposited and my winnings & apparently don’t plan on releasing it. Please gamble elsewhere. I have plenty of friends who have no problems on other betting sites. I should’ve listened to them and not Kevin Hart. If you insist on betting, it’s safer in a dark alley among thieves and criminals than here..Version: 4.7.1
✓ More agitation than satisfactionSigned up for an account online and deposited funds from PayPal. Then I downloaded the App. The App seemed to log me out every time I clicked on something. Then I couldn’t find the funds I transferred from PayPal. I eventually gave up on the App and went to the computer. There, I discovered the funds went to play Fantasy Games and not the sportsbook. Needless to say, it just doesn’t seem to be worth the effort with the App constantly logging me out or freezing. Navigating via the website seemed as futile. Understandably these software tools need to have security controls – but when the software causes more agitation than pleasure, you just need to move on. Thanks for your response, so I can update my review. What I’ve learned is that DraftKings doesn’t want to return my money. If they deposit into the wrong product, they just keep it. I’ve submitted two different withdrawal requests and they just cancel them. No email notification, just cancel. Wait until you try sending an email to customer service – IT DOESN’T EXIST. Robo responses and templated emails that don’t address your inquiry. My advice STAY FAR FAR AWAY. IF DRAFTKINGS WANTS ME TO REVISE MY REVIEW, RETURN MY MONEY!.Version: 4.4.0
✓ AlriBetter than fanduel but apps a little glitchy sometimes.Version: 4.28.1
✓ Not worth itI’ve lost $1200 to the casino I wish I never found this app.Version: 3.36.1
✓ Scam and crooksDraft kings stole my last 2 deposits and haven’t given back my money since last week. The stress and time of having to try and communicate with someone to try and get my money back is not wirth it anymore. I will spread this news and the screen shots with everyone I know on the sports books.Version: 4.28.1
✓ Customer service is a jokeI created my account to make bets for Super Bowl in February 2023. It allowed me to make an account. I was never able to make a bet. Supposedly I had an account out there and you can only have one account. If that was the case, when I went to create my account with all of my information why did it allow me. Even so I went through the steps of contacting customer service. And I would only get automated messages. It was so never wrecking I gave up for a while. I even told them if another account is showing with my info delete it. I don't know the information to get into it. I now attempted again to try and get my account back since football has now started back up. This time someone got back to me. I provided them with picture of my ID, me with my ID, and my electric bill. They said someone would reach back out in 24 to 48 hours. And all I received were two emails telling me to rate the customer service and my account is still locked. I never placed any bets on DraftKings. I never got the chance to. I don’t even want my account anymore. I want to close it but I can’t even do that because it says restricted. If you are looking to go bet somewhere I would say go to FanDuel sports book instead. Layout and customer service is on point. This might be okay if you never run into an issue but be aware if you do their customer service is horrible..Version: 4.24.0
✓ Horrible appPoor terms and conditions and customer service.Version: 4.29.0
✓ Slowest sportsbook out.Yeah sure the bonus bets are nice at first, but once you get the hang of the app you realize how SLOW it is. By the time you create your own parley & get ready to accept your bet it makes you delete out at least 2 of the bets on your parley, because they get closed out, just for them to open back up and be the EXACT SAME point/spread, and the odds are the EXACT SAME. The app is useless when it comes to creating your own parleys. I highly recommend Fanduel, fanduel will tell you if one of your bets in a parley is suspended WAY before the bet is permanently Closed out. This app is only good for the promos it gives out daily, but it’s hard to use the F****** promos since you can’t even build your own parley to apply the promo. They have already made parleys but the odds are way to high and chances are it’s not gonna hit. THIS APP IS NOT FOR WINNING, ONLY FOR DUMPING YOUR MONEY INTO JUST TO LOSE OR NOT BE ABLE TO BET. USE FANDUEL. FANDUEL, FANDUEL, FANDUEL IS MUCH BETTER THAN THIS HOT GARBAGE THEY CALL A SPORTSBOOK. ITS SO SLOW ITS A WHOLE JOKE THEYVE GOTTEN THIS SUCCESSFUL. I CANT STRESS THIS ENOUGH IF YOURE LOOKING TO BUILD YOUR OWN PARLEYS DO NOT USE THIS APP. ITS ALMOST IMPOSSIBLE BECAUSE THE ODDS RUN SO SLOW IT DOESNT EVEN GIVE YOU THE CHANCE TO KEEP IT ON YOUR PARLEY BEFORE IT CLOSES. USE FANDUEL..Version: 4.26.0
✓ Terrible. If I could give it a zero, I wouldTL:DR the app constantly logs you out and doesn’t work. Finally got fed up enough to rant into the void that is an App Store review I have never written a review for an app before because, generally, they work as expected. This terrible, infuriating app has forced me to warn others to not use it unless you enjoy being constantly logged out and unable to bet - you know, the entire point of the app. For the last few months the app has been completely unusable (I know I am also not alone in this issue, to varying degrees). I have made sure the app is up to date and deleted and reinstalled it, all to no avail. I cannot bet on the app (and, yes, I’m in a state where gambling is legal). I enjoy live betting, so when the app was working, I’ll admit I would be on it quite a bit to keep up with live pricing. I haven’t lost a significant amount of money nor do I bet in big amounts/a lot, so there should be no reason the app should have excluded me and can only conclude the app is buggy. I have previous experience with legal sports betting having lived in Europe and never had any of these problems. I’m going to switch to Fanduel..Version: 3.29.0
✓ Horrible customer serviceThis app is good if you plan on never ever reaching customer service or having any issues with the app. However if you ever need to reach customer service there is a huge issue. There is no phone number so you have to email them. Takes 1-5 days for them to answer or they ignore you. Most times they don’t understand or don’t know their own app well enough to answer your questions. If there is a significant issue they have zero idea of what is going on. They offered an nfl parlay insurance promotion. If you lose 1 leg of a 4 leg parlay you will be credited as long it is not a teaser. I made parlay wagers as did my dad using the alternate spreads. We never used teasers and were credited the first 2 times the promotion came out. Then all of a sudden they didn’t credit us and said teasers don’t apply. We didn’t use teasers we were just smart enough to use all their app offers. They have no idea the bet we used and I’ve spent days trying to contact them and explain. Save yourself the hassle and do not use this app. You will eventually get money randomly taken from your account, not get a pay out or some other issue. Then you will spend weeks trying to explain to them their own system to eventually get screwed. Use another sportsbook. Or else you will just regret the hassle..Version: 1.7.0
✓ Horrible customer serviceHorrible customer service numerous issues on site when you reach out to inquire you get no response for weeks at a time if ever they are of little help in fixing the problem very rude and unprofessional overall they have one of the worst customer service teams I have ever seen I’ve had issues on the site that included not receiving proper payment for my winnings missing permotional payouts including most recently mamba permotional which is a 60 dollar free bet I recently won a small pot of a few hundred dollars took a week to get my money and as a result they blocked access on my account to the games I won on really strange and unprofessional I’m currently missing over 200 slot games from my app strange right accept that I’ve checked a few of my friends accounts and none have limited access is it cause I won so now I’m blocked wish I could say unfortunately they won’t respond to explain or fix the issue be very careful when useing this site keep track of all winners screen shot all permotions you opt into and please if you have some of the same issues immediately leave negative feedback which will force them to take the necessary steps to correct the problems and improve not only customer service and how the interact with customer but the many issues overall.Version: 2.40.1
✓ Terrible serviceWorst betting app ever. Any other one works way better and has way better support. These guys will never actually help you with a problem..Version: 4.29.0
✓ A pain to deal withI took the new player offer and deposited $25. The offer was to place a bet of $5 and if it hits you win $200 in bonus bets. Well my bet hit and I used a couple of those bonus bets on March madness underdogs and made around $200 dollars of withdraw-able money. Here is where my issues arose. First I had to verify a payment method to withdraw so I used my debit card to withdraw. Well that didn’t work and they told me my card was invalid. Then I deposited money with my pay pal so I could withdraw to that. Well now they want ID verified. So I send a picture of my license and they tell me all good. I go to withdraw again and now they want picture of ID with me holding it next to my face, proof of address. Proof of bank account info, proof that the pay pal account is mine, and an explanation for why I deposited money only to withdraw it without playing( which I did to get my card verified) and they still won’t let me withdraw. They don’t want you to win and take money so they make it near impossible. Just use mgm, I have never had a single issue getting my money out of it..Version: 4.11.0
✓ Horrendous experiencePerhaps all the degenerate gamblers are too money hungry to notice the horrible functionality of this app (hence the good reviews DraftKings is somehow receiving) but I’ve had nothing but trouble. First with depositing issues, Second with opt-in issues for first time players, and now lastly with withdrawal issues. The customer service team is clueless. I requested the withdrawal and I got an email that said it was under review.. 3 days later nothing. No email, no update. So I reached out and they say I need to deposit $5 more to verify my bank account… the money deposits in my account with no issue and I’m still not having the option to withdraw to my bank account. Then they tell me I have a geolocation issue and that’s why my withdrawal was denied. They say it’s because they have to be able to confirm my location due to federal regulations… funny because they have no problem taking my money… so I’m really finding it hard to believe that they can take my money without issue but they can’t give it back. Garbage experience, and besides gambling at your fingertips 24/7 is a dangerous thing. I’m out, thanks for nothing DraftKings degenerate gambler enablers..Version: 3.17.0
✓ Worst sports betting app ever createdI just joined and I DO NOT, AND I REPEAT DO NOT RECOMMEND TO PUT YOUR MONEY ON THIS APP. THEY WILL RESTRICT YOUR ACCOUNT IF YOU WIN OVER 250$ and PERMANENTLY DISABLE IT. I provided them with everything they asked for and also provided them with proof that I have been gambling responsible. I just joined LESS THEN A MONTH ago and I only place a bet every 3-5 days and deposit a max of up to 50$ every 3 -5 days. I provided them proof with all this an yet they will not unlock my account and give me access to my winnings. I’ve only won once an that was yesterday. I placed a 20$ parlay and won 374$. They instantly restricted and disable my account and will not provide me with a reason. I will be taking them to court so if you are/ have dealt with this similar issue prepare because they are going down. They are stealing from people and that is not right. I won and am entitled to that money. So since they want to play game with 374$, mark my words they are gonna have to pay me 374,000 when I’m done with them. They think it’s hard to get a good lawyer. Yeah I’m gonna show you guys you fxcked with the wrong one..Version: 4.29.0
✓ Complaint filed with the better business bureauFor about 2 years I was loyal draft kings user. This ended about 3 weeks ago when I attempted to withdrawal. My withdrawal was canceled and I received an email the next day saying my withdrawal was canceled and in order to withdrawal I would need to email the company back starting that I would use the same method to withdrawal that I used to deposit and I was also required to provide an explanation of why I cashed out early on a $250 bet on the Cowboys/Steelers game from November 8th, 2020 (that I wound up cashing out after an $85 loss). I emailed back saying I had no problem withdrawing using my original deposit method and also providing an explanation of why I cashed out. To date, I have gotten no response from draft kings despite following up on my emails as well as sending messages to customer service directly on the app. About a week ago I have filed a complaint with the better business bureau. Zero response from this company to a customer trying to do a withdrawal of their own money? Something doesn’t seem right. I’m not sure how this is legal to not allow withdrawals and not respond to your customer. Use another Sportsbook everyone. I know I will..Version: 2.47.0
✓ KEEPING MY MONEYDraftKings has accepted my deposit but has not shown the money into my account. I have been waiting 2 weeks for my money and everyday I get a different response from a representative. PLEASE ADVISE!!!!.Version: 4.30.0
✓ Started off well until they scammed meDraftKings has an overall good sportsbook. I was very satisfied for a while until they locked and closed my account. However, the customer service is very sketchy as they reply with the same written email templates that don’t answer your questions. My account was locked for a year and they lean on identity theft to lock and closed your account. I magically had 6 accounts that was somehow associated with my account? I tried to work with them explaining all the details with my account but they were already set to keep me locked out saying that they require identification from all the other 6 accounts that I was somehow associated with? I only created one account, uploaded multiple verifying documents, and they still closed my account stealing the money I had inside. After reading reviews on the BBB, it sounds like they do this often. There’s a reason why there’s no phone number and they refuse pretty much all callback requests. Overall, just use this app with caution. I was satisfied until this all happened. If it’s possible make sure there’s no account associated with yours to begin with cause they can easily close your account with thousands of dollars in it with no way to get it back..Version: 4.25.0
✓ Can’t submit a deposit in OntarioAfter going through hoops to verify my location and identity, DraftKings kept giving me an error message on the deposit page..Version: 3.28.1
✓ Good betting app, a few draw backs.The app itself is relatively slow. The profit boosts are nice and unlike anything I’ve ever seen on any other app or site. So that’s a plus. The lag on placing bets etc is a bit annoying, but it’s understandable. The UI is nice and the social hub is a huge plus and extremely underrated. Here is where my issue with DK lies: There is no withdrawal option besides a paper check. They show PayPal as an option, but it doesn’t work because PayPal doesn’t allow any transactions through any gambling sites. It also doesn’t work on Fan Duel, but Fan Duel has 5 or 6 different withdrawal options including Venmo. DK knows that you don’t want to withdraw those funds as a bettor, because you don’t want to screw up your bankroll god forbid you have a bad day, and then have to wait 5-7 business days to get your check in the mail, deposit it and then deposit the money back into your DK account. Which forces the bettor to keep the funds in the account for a much longer time. I understand the business tactic, but it legitimately drives business away from the site. I can personally survive without worrying about if I take too much out of my account. But I don’t think many people who bet on DK are happy with that..Version: 3.24.0
✓ Very sketchyThey use evolution as their live blackjack dealer, these guys are known for card switching and rigging their decks. Draftkings has completely lost my confidence with nowhere near the RTP the games are supposed to have..Version: 4.29.0
✓ Why do I need an ssn when I’m from CanadaCan’t sign up if you don’t have an ssn even though ssn is only American.Version: 4.29.0
✓ Every Sportsbook is corruptI’ve used DraftKings for years and never liked any other Sportsbook I’ve tried. But I am officially retiring from betting and using any sports books especially DraftKings. I decided to let my wife join the fun and helped her make an account. Well she did good and then one day I noticed DraftKings steal winnings from my wife. She won an under parlay bet and then 12 hours later she had lost. The bet definitely won it was under 13 and it was at 12 after game and bet was settled. It was 12 on every stat sheet available that I could find. But what makes me the most angry is that we checked her account and it said she won the bet and the money was in the balance. After work and over 12 hours after the bet was settled a win it was changed to a loss with the stats still showing under 13 and nothing had changed. As well as customer services telling me that bet’s cannot be changed after settled even though they did. It was only 30 dollars, but I question how often has this happened and how many times have I or someone else not caught it..Version: 4.26.0
✓ Only good for pregame actionPromos are good and pregame betting is good. App is super slow. Live betting is awful most of the time because most of the games are locked out. I’ve had games locked for all of halftime and all of a quarter. Once the games start, cashout options are very rarely offered. As another example, I’ve taken bets with something like a -150 and a -800 and the -150 bet gets cancelled then can’t cash out my bet that only has the -800 on it. So I ended up betting like 20 to win like 3 or 4 dollars. I’m not trying to do that. I had a $5 bet that was similar to that where the close odds got cancelled and I could win $1. They finally gave me a cashout option when the game was almost over and the team I picked was up a good amount. To recap, live betting isn’t great, app is slow, hardly get cashout options during live games but it has pretty good daily promos. They just updated the app to help fix its speed but it didn’t do much. Hopefully another patch is coming soon. If they could get those issues fixed, it would be a much better app than FanDuel..Version: 3.36.1
✓ Its like a trap.Dont use it. They make you fool on references and credit tokens. They r fraudulent..Version: 4.29.0
✓ None of the promos workBeen 2 days now and none of the promos work. Parlay boosts, extra crowns..Version: 4.30.0
✓ Very difficultIt’s 7:05. I’m trying to make a same game parlay. The game starts at 7:10. They’re still updating odds as if there’s something drastic that happened 5 minutes befor the game. All they do is remove and switch odds consistently while your trying to accept your ticket making it almost impossible to accept it. When the lineup has been confirmed for 40 minutes and you know exactly who is playing. Theres no reason to be switching odds around 3 minutes befor the game constantly..Version: 4.29.0
✓ Is the worst of the worst even proper enough?To be fair the amount of games on here is incredible… good job at the variety of casino games. As with any casino you have your ups and your downs.. downs lasting longer than one would hope. Either way, I had been upgraded to the “vip” program. Which really just means I’ve spent far too much money. Anyhow, I got assigned a “dedicated” person (ha ha ha) this person never once even introduced himself. I had reached out over an issue with a promotion.. no answer. I reached out to customer service.. told me to speak to the person who doesn’t answer? So, finally he reaches out and proceeds to hammer call me during work hours.. demanding I call him back. I stated I no longer wanted communication with this terror of a human.. and guess what?? He proceeds to reach BACK OUT ultimately I blocked his cellphone # - oh that’s right they handed out my cellphone number. So after countless interactions with customer service ultimately I was told I have to be placed in an uncomfortable position to speak to a terror of a human. Needless to say.. I don’t play that game! I played a few more games nothing of any real value proceed to “randomly” now lose every single thing I played (not rigged at all… nooooo) anyhow take your business to literally anywhere else… even a gas station casino may have better human interaction than this. Awful..Version: 4.20.0
✓ I am locked out and can’t get back inWhen signing up in Maryland to place bets Monday while the app was doing testing here and before the app went live I signed up for an account, won 2 of 3 bets and was logged out for the night. Went to sign in yesterday and forgot the password I used and was locked out after a few tries. Problem is I can’t get back in. The email I entered was one letter off from the correct email and I realized it and emailed support nearly 10 hours ago with no response. I just figured out I would try a work around which was to sign up for the errant yahoo email account and reset the password only DK hasn’t emailed the reset instructions. Is this a scam way to take my money I deposited or what? For a site that I would think would want me to bet and lose my money I’d think it would work a bit better and would have avoided the errant email by having me enter it twice and maybe have other options for password reset other than wait forever for support to help me. This is frustrating and will definitely be trying other betting apps that hopefully work way better.Version: 4.4.0
✓ Location Errors ConstantlyThe interface and value on lines are pretty good, but I constantly get a pop up message that claims I am out of legal gambling area even though I’m in my house located in a legal gambling state(on the border of another legal gambling state). I can literally place a bet no problem, and then few minutes later try to place another bet in the exact same spot and it will say I’m not in a legal area. The worst thing is, it gives you a 30 minute time out on your account as well so it makes live betting impossible for me. I’ve reached out to support and they’ve told me to update the app, logout and close the app, and then open it again and log back in. I’ve done this and it still does not work. So many live odds that I’ve wanted to bet and and it just won’t let me, even after placing multiple bets already from the exact same place(right here on my couch!) Makes you think the fix is in and they don’t want you capitalizing on certain bets so they give your account a flukey “timeout”. I’ve heard people talk about draftkings implementing scams, but this is my experience..Version: 4.18.1
✓ Zero chance it has a real ratingSort the reviews by most recent, scroll down, and then you tell me how this has a 4.8 rating. Trust what you’re reading. Live bets are the absolute worst. They consistently lower your odds while the bet is “processing” to give you a worse payout. Or they use the “processing” time to let odds swing further in their favor and they lock you into the old odds to their advantage. But also their policy is once you press submit for a bet, you’re locked in for the bet. If that’s the policy, why don’t they guarantee the odds that were listed when submit was pressed? Or how about if you’re selective about taking bets during the processing time, you allow the user to cancel a bet during that time? Because then they couldn’t scam you and rake every last little drop of money they can get. Their marketing and customer acquisition costs are through the roof and they rip you off to pay for it. Their customer support is a bunch of robots masquerading as humans, and the CEO and founders are bags—read about them. Spend your money with companies that can uphold fair business practices. Across the board, Draftkings is toxic..Version: 3.4.0
✓ Money talksBeen using DK since the daily fantasy days and was quick to use them one it was legal in my state. If you spend, they will offer. By spend I mean make sure there is a comma in your bets on a weekly basis. If you don’t have that kind of bankroll don’t expect much from promos aside from $10 max bets. A win is a win but they love to limit those. Another pro tip is to never complain to customer service ever, for anything, at anytime, for any reason, no matter what, not even at all, don’t even think it it your head. I was getting boosts with a max bet of $250 or higher. The early NFL season promo of up by 7 points for an instant winner did me in. Bet the titans moneyline and they went up by 7. The bet didn’t pay as advertised. FIVE DAYS later, after 10+ e-mails, 4 requests for a phone call, and none of the above being answered, I was paid from a live support agent, which they no longer offer. Ever since then my promo offers are $10 max. Asked support how to increase my promo offers and was told “These are factors out of our control that we cannot elaborate on”. TLDR: Decent book but do not expect anything besides sub par/non existent offers/customer service unless you spend LARGE amounts of money..Version: 4.6.1
✓ Do Not Deposit Here, You Can Not Withdraw!Please do yourself a favor and use reputable sites like Fanduel or Caesars. Not only does draftkings have no phone support, or live support, the email support is absolutely horrendous. If they ever email you back they wom’t even read the email but will give a generic response and leave links to their FAQ. Forget about asking for a call back, its never gonna happen lol. Think their sign on bonus is too good to be true? Thats because it is, “just deposit and bet $5 to win $200 in free bets”, and then once you use the free bets and win any of em, boom account restricted. Want to withdraw? Too bad. Draftkings will ask you to take a selfie with your ID before giving your account back. Simple enough right.. but no, once you submit that info they ask you for propf of address... and on and on and on you get stuck in waiting for responses, having agents asking you for the same information theyve already confirmed of receiving. Not to mention they gave up access to over 60,000 customers personal info, i.e all that personal jnfo theyve been asking for to unrestrict your account, as well as banking info etc. Although their support will tell you “don’t believe third partys” when its literally every news source reporting this. Save youself the headache and use another sportsbook..Version: 4.6.1
✓ To complicatedThey make it seem so easy to sign up but it’s an absolute waste of time. I uploaded all my info, then had to do another authentication and take pics of my id’s as well as provide sin number. It still hasn’t been approved and I’m waiting for authentication. Save your time and money if you live in Canada like me use bet way for ease of use and really good odds.Version: 4.28.1
✓ This platform is not itFan duel is the only app worth having..Version: 4.28.1
✓ Glitch & Bad Customer ServiceI had a $100 ticket on Lakers v. Clippers (I had Lakers -4) parlayed with Rangers to win (which they did). There was 19 seconds left the Clippers came back to take the lead by 1. Then all the sudden the app glitched to 7 seconds and I cashed out. The app switched back to 19 seconds and ultimately went to overtime and the lakers covered the spread (won by 5 points) I would have won $578. This will be the last time I use this app, that was very fishy to me, I am not just mad about losing the bet, but the fact I felt like they pressured me into cashing out because they knew my bet had a good chance of hitting, either that or there software quality is one of the lowest out there. There customer service is also very poor, the other day I made an incorrect bet emailed customer support and asked them to please void the ticket, return the money to my account and reapply the boost I had on the ticket so I could replace my wager. They said that was ok and asked me to confirm which I did. Then a few minutes later they said unfortunately we will not be able to void the bet or reapply the boost. Just bad service all the way around. Do not deal with these guys they aren’t worth it. I will take my sports betting to fanatics sportsbook, they are so much better and take care of there customers properly. 1 out of 5 stars..Version: 4.26.0
✓ Won’t openThis app is not opening on my new 15 pro max. I’ve been using it all the time on my XS max..Version: 4.28.0
✓ Don’t get this app, they will steal your moneyThe promos are a lie. Get fanduel it’s the only legit and straightforward betting app. DraftKings are crooks! AJ is a goof.Version: 4.31.1
✓ Incompetence centralI made a deposit and the system took it. Allowed me to make some bets. I tried to get the $200 by depositing $5 for the Super Bowl bet and that’s when the issues started. First they locked my account and I can no longer see my bets. I complied with all their requests for information. They asked for the statement for my debit card that I made the deposit from and I provided it. They say the numbers don’t match, account remains locked upload statement. I replied to that the debit card number associated with that deposit wouldn’t show up, as a security feature that all banks use. This has been 4 days with constant incompetence. First it’s a debit card for a US bank. I had to provide the number, expiration, pin, my address, and the security pin to even use it. Unless you are claiming that the bank I use supports terrorism there is no valid reason to keep the account locked. All they do is send the same message over and over. I find it hard to believe this is their first debit card, my guess is they can’t afford to pay all the superbowl bets and are using delay tactics..Version: 4.31.1
✓ As soon as you win, they WILL restrict and limit youI’ve been with them since DFS only days. Played a ton. Last year, I won a good amount. Twice, I won a lot on their casino & sportsbook. Which They the proceed to block my account each time. DK also Accuses me of having multiple accounts (I only have 1), playing slots in which was abusive to them (that’s right slots) and I had to upload my ID over & over again. I had a VIP host for a while. Last year and half ago the host and promo offers were great. My new VIP host is a big waste of time. They send all these emails saying I have all amazing offer and promos “at my fingertips.” But when I go to ask the VIP Host, they have nothing. They also are unable to get limit the amount I can wager on sports. They have no answers. There are a ton of other books now, DK only wants new and losing players so I’d definitely play elsewhere. Response: Thats another thing with DraftKings, they just copy and paste answers. I only have 1 account which is why I’m still active. Just heavily limited despite being a VIP that receives emails about all these amazing promos I can get. But I get 0..Version: 4.13.0
✓ Thieves!I do not know how these thieves could have 4.8 out of 5 stars. I’m sure these reviews are rigged in the same way the app is. They are good at letting you win a little and then taking 5x what you won. There is no possible way these games are regulated or monitored as closely as they should be. You can literally feel how fake it is when you’re playing slots and you’re betting $4 per spin and get no bonus whatsoever and then all of a sudden you drop the bet down to 20 cents and magically the first spin on minimum bet is a bonus because they just took $500 in $4 bets from you. I can’t tell you how many times I’ve experienced these types of things. I also see tons of negative comments about the location services and connectivity of the app and they are 100% accurate and probably part of their scheme to defraud people. If I’m playing a slot for awhile and I feel as though I should be “due” for some kind of bonus or feature it disconnects me and says I’m not in the right geolocation (which resets the game) even though they just verified my geolocation minutes earlier!! Guess what Fraud Kings!? I don’t have a tele-porter. I hope these guys are found out soon and go under just like the whole Pokerstar’s situation years ago..Version: 3.14.0
✓ Shady businessI have never had issues with betting money. I just recently started this last year and was using DraftKings but you for sure lost a customer today. There was a bet they were offering in which they randomly set my limit for 10 but my buddies all had limits if 25. Now I’m not a large better and I don’t bet every day so it didn’t make any sense why I would have a limit personally set so I decided to reach out and got nothing but the absolute run around from Joseph (their player advocate). My answer from them was well our trading team is who’s does that so sorry I can’t give you any more information. So you don’t have an issue taking my money when I deposit or literally any other time but you decide to draw the line when you have to pay a little back. It’s poor business practices and it’s shady and makes no sense why you couldn’t provide information to make it make sense. You can be sure that if this is how they treat their customers I will do everything I can to reach the people I know on social media and make as many posts as I can online to make people aware of DraftKings shady business practices and atrocious customer service. Feels like if DraftKings is collecting, they want their name out there loud and proud but as soon as something shady happens, they dish it off to the trading team and provide zero information. Pathetic way to do business with people who use your site..Version: 4.3.0
✓ RiggedThat’s right! This thing is rigged! I understand gambling is a risk and you take the chance but they will do nothing to help you even if you’re in the right! Multiple times I had to email about bets that actually happened when they claimed they didn’t to get my winnings, as well as if you bet on a player and they get hurt you lose your money no matter when it happens. There’s even been instances where they “fact check “ a game 4 days later and take winning bets they paid you back!!! That’s their error and should now be allowed to dip into your money! The casino is even more rigged.... 500 hands of blackjack.... 97% of the time the dealer makes 20 or 21 , you have absolutely no chance of winning. Slots never pay and if they do you have to dump $2000 into them to break even. Winnings are predetermined before you spin.... I can guarantee this because my Money would go up or down before the spin even finished dialing in on my screen! Roulette is as rigged as they come. If you want to risk your money take it to a real casino where your odds are unfortunately better. REPEAT don’t waste you money with their “free” ideas you will regret it!.Version: 2.43.0
✓ Great app but beware.I loved this app. It feels stable so kudos to the developers. Unfortunately as a software engineer myself there are plenty of observable patterns that hints at your profile progressively and noticeably making it nearly impossible for you to have a chance of winning. For the first couple of days you will win a lot. I managed to turn $250 into $5,000. Slots machines and blackjack feel like you have a chance. This is how they get you. Then you you start loosing but not like all the time. Sort of balanced.... but then you can try the slots and hitting 100 times and getting nothing. Then it gets really bad. Bad as in blackjack giving the house 10 and aces 8-10 times in a row while you get 13s-14s and busts as you see all you money bleeding out. Then you start questioning yourself... put more and more money. Remove the app a few times and re-install... because maybe.. just maybe it was you. Down 2-3k later you are here writing a review to help others manage their expectations. Give it a shot; you will see what I mean..Version: 3.3.1
✓ Stolen moneyIn early 2020 I downloaded the draft kings app and I deposited over $250 , they had some offer about received draft king dollars after depositing a certain amount , once the deposit was complete and I tried to use my money it said my account needed to be verified and that I needed to upload documents . I uploaded my photo ID and never received access to my account . A week later I tired again and uploaded my photo ID and bank statement and still it tells me my account needs to be verified and it won’t let me in my account . I tried contacting customer service they replied weeks later and said to send them my passport and ID and statement. I sent all tat information and they never replied back NOR did they fix the issue ! I wrote to customer service simply asking for my money back since it seems ill never have access to my account, they replied they are working on the issue . It is now September 2021 they have no fixed the issue thier customer service continues to say they are working on it and they have no sent my money back to me ! This is the worst experience I’ve ever had with an app. APPLE should hold Some sort of responsibility that an app on thier App Store is stealing money from customers.Version: 3.14.0
✓ Find another bookI’ve won over $1000 on this book and ive still had the worst experience I’ve ever had betting on a sportsbook. To start, the amount of pain points the customer encounters to deposit money into the app…. No wonder why they need all these deposit matches! Customers wouldn’t be able to sit through the unbearable experience of troubleshooting their horrible technology. On top of that, there’s no customer support! Fill out a form and maybe you’ll get an email pointing you to their pre-written articles that you can find on the help page…. That are nothing more than common sense. And for the betting lines, the causal customer would never notice, but this sportsbook is doing everything possible to get you to make the worst possible bet you can make (so they make money). All the quick picks, promotions, profit boosts, are a scam to make you bet what they want you to bet. Offering 25% profit boosts with $10 max just forces customers to put in these lottery-pick parlays (WHICH HAVE CRAZY HOLD - TERRIBLE FOR THE BETTOR). No one wants to use their 25% profit boost to get an extra $2 on a straight bet. Their promotion strategy is shady, their deposit experience is horrible, and their customer support is non-existent. Save valuable time and money and go to Caesars or FanDuel. At least Caesars has a full customer support team dedicated to handling calls in a timely manner..Version: 4.29.0
✓ Just shows how much they care about you, I mean your money 😂Hi, I’ve used this app ever since it came out. I’ve probably had over $250k in placed wagers on this site for sports betting. Now Live Dealer blackjack is legal in PA I figured I’d give it a go because of the promotion. Now I hit the “stand button” but the site gave me the “surrender” option. I had a 9 to the dealers 3. Why in the world would I surrender. I kindly asked customer support if they could help. And was told “on our records we see no irregularities” and pretty much told me I selected surrender. Now I say to myself ok maybe I did hit the wrong button.... next hand. Bam. Same thing. Now this is where the customer Support thing gets fun. They tell me to fill out this BS investigation form. But ok, I’m only wagering $40 at this point so I couldn’t care less. But it’s the fact that I know many people out there can only afford to bet $1-$5 hands at a time. Also, if you can’t fix a simple bug and want your players to fill out a form that they will contact you back in 48 hours after it’s reviewed, why run this business. And if they treated me, a long term Sportsbook user that’s wagered over half a mil like a piece of dust under their blackjack table, imagine what you have coming when their site messes up. Hope that helps..Version: 2.45.0
✓ POORLY RUN APPI tried to participate in the “refer a friend” promotion. When I deposited the money, the etransfer was unsuccessful. I was then told that I would receive my money back in 1-3 business days. It has been over two weeks and I still have not received my money back, nor have I been able to get the bonus. This is genuinely ridiculous, I have been scammed, and would not recommend!.Version: 4.28.1
✓ TerribleThe app and interface is terrible. The customer service interface through the app is terrible. Their processes are terrible. Just terrible..Version: 4.30.0
✓ DraftkkingsI’m disappointed how this casino of the app works . Not even enjoyable. They promote payouts but barley give any..Version: 4.31.0
✓ PlatoBe carful when you’re opting for a 25% bonus Never accept to clear bonus is almost impossible to get to real money or withdraw...Version: 4.31.1
🙂 DraftKings Sportsbook & Casino Positive Reviews
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⛔ DraftKings Sportsbook & Casino Problems
