- 53.6LEGITIMACY SCORE
- 54.1SAFETY SCORE
- 4+CONTENT RATING
- FreePRICE
Uber Eats Orders App Complaints & User Negative Comments 2024
Uber Eats Orders app received 79 complaints, negative comments and reviews by users. Have you ever had a bad experience using Uber Eats Orders? Can you share your negative thoughts about uber eats orders?
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Uber Eats Orders for Negative User Reviews
✓ TotalI would like to see my day,week and month report in app.Version: 30.11.10000
✓ Worst customer serviceI wish I could give 0 stars.one of the worst customer service in uk. They don't care about the customer. Despite several emails no response. And the customer service is pathetic. Pakistani and Indian dealing in customer service from abroad and provides awful service..Version: 30.127.10000
✓ Really bad for restaurantI’m restaurant owner. The service from the refund department was very bad. The customer ordered a water and a meal, and then the customer said he did not receive the meal, only water. The refund was actually successful. Then customer service told me that the customer went through their fraud system. Do you take your brain with you when you go to work? Do you believe that you only received two things, only water and no meals? fxxx.Version: 30.146.10000
✓ App NOT LOADINGApp was working great until I got logged off one day a few months ago and when now I can not log back in. It just seems as though it is loading but NEVER Fully loads. It seems as if soooo many other restaurants are having the same problem. It is very important that I am able to monitor how my employees are handling orders when I am not there. PLEASE FIX IT ASAP!!!!!.Version: 30.161.10000
✓ Stupid as all can beHow the hell am I supposed to use it if I can’t sign up?!?! Why do you NEED a bloody login to begin with, how do you create a account.Version: 30.17.10000
✓ Doesn’t load at allDownloaded the app to start delivering with uber eats. it instructs me to sign in with my email and password which i do. then it starts loading with the bowl and never stops loading. have the same issue after i delete and reinstall.Version: 30.142.10000
✓ Sign upI’ve been trying to sign up for a few days now to be a driver …. Well it only gives me the option to sign my restaurant up… not myself. They should make it a little easier to use for others who aren’t really tech savvy.Version: 30.28.10000
✓ Can’t even sign up!!Can’t even sign up! Let alone sign in!! Load of rubbish!.Version: 30.17.10000
✓ Confusing SetupThere are so many apps and it’s NOT clear which one is the DRIVER app vs. regular food delivery. With Lyft and all the other apps it is very clear. I do not understand why I have 3+ years of perfect driving history and zero accidents at 39 years old and a 5 star lyft score why I cannot drive or get this setup to process. Very confusing app..Version: 30.28.10000
✓ No reason to be this unreliableBeen in business with them for awhile and lost countless money due to their very faulty software. All of their storefront apps and management apps are inconsistent, i can’t even tell you all of the inconsistencies because even those are inconsistent and constantly changing, never runs smoothly!.Version: 30.169.10000
✓ ImprovementWould be great if restaurant partners can create one login to access multiple stores. Making accepting orders centralised from one app..Version: 30.8.10000
✓ RubbishApp won’t even open. Constantly on the logging in page..Version: 30.127.10000
✓ Costumer serviceYour costumer service is really slow to respond and almost every day I my tablet says “paused” And the I have to speak to 2-3 people before I get to the right person pizzamark1708.Version: 30.82.10000
✓ The app needs updates or some revision!I’m a Uber eats restaurant owner and I’ve had countless issues with this (both tablet and phone app). The tablet would be running in full effect and then at a certain time of the day it just pauses and say too many missed order. That happened for a whole week at the same time. Another issue is there’s no way other than calling support to report the customer saying they didn’t receive something (which most times they’re lying). Doordash is way more convenient in this case. Most times us business owners gets busy and can’t call or don’t realize until it’s too late..Version: 30.88.10000
✓ Like most people sayDoesn’t work.Version: 30.28.10000
✓ App new update not workingAfter update the app stops working. Spent hours on the phone just to be ran around in a circle with not a single person that can solve the problem. Uber is out sourcing their call centers and these guys have no idea how to do their jobs. Horrible customer service from such a big company like uber.Version: 30.161.10000
✓ Broke appApp won’t even open :(.Version: 30.127.10000
✓ Order notificationsI received 4 order notifications for every single order that comes in, making it seem like there’s 4 different orders!.Version: 30.113.10000
✓ It’s not loading anything, just constantly on the loadingCan’t seem to get it to work at all. Strange and sad because I need to use door dash but I prefer Uber hit me back up if you fix it. I rather use Uber.Version: 30.88.10000
✓ HelpSo I downloaded the app but the problem is that it’s saying to put your email and password and I don’t know how to sign up.Version: 30.142.10000
✓ Very bad customer service and app 👎Bad customer service and very bad app.Version: 30.63.10000
✓ Be aware!This delivery apps will make business pay for their drivers errors if you don’t verify your weekly payment. You will lose a lot of money and Uber will always be the good guy, not your business..Version: 30.28.10000
✓ BrokenI sign In then it goes to a loading screen and won’t come off I even deleted it re installed then signed back in and it’s still broken..Version: 30.150.10000
✓ “Connecting to network“The app never works on an iPhone 13. The app continues to display “connecting to network” and never becomes useable. I have uninstalled and reinstalled and the same issue persists. If there is a fix for this I’d gladly give a better rating..Version: 30.88.10000
✓ Uber orders needs improvementI like the app but you guys need to improve a couple of things. It keeps pausing my orders even when I’m on the app it saying I have missed the orders but I always be on the app. Also, the app on the phone needs the option of managing the time and giving more options to contact support like it does on the tablet The tablet functions of the app doesn’t match the functions on the phone. Pleaseeee Improveeee your app.Version: 30.28.10000
✓ Doesn’t workWhen I try to log in it just tells me I am not authorized to use Uder Eats App. Asks me if I want to log in with another user name..Version: 30.17.10000
✓ So frustratingDid all the paperwork, other than some things that say optional. And when the app says invalid account, contact support, there’s no button to contact them? And when I go to the website they want a million different things for me to ask a simple question. Jesus.Version: 30.82.10000
✓ Not supporting the Epson Tm m30Please make it support Epson tm m30 . Thanks.Version: 30.17.10000
✓ Last version is badLatest version from last week have complete distroy the version for iPhone. None of the good features from previous version works. For a company this large you should beta test your apps before launching..Version: 30.17.10000
✓ Very unhappyYou took out three times for one order should’ve only been $56 and some odd cents not the other 40 some dollars and eight dollars and something I want my money back.Version: 30.28.10000
✓ Not able to connectNot able to login anymore.Version: 30.113.10000
✓ Should have an option for driver to use when own deliveryIt would be good to have an option on there for our delivery driver to say your order is here. So the process would be : 1 order accepted in restaurants app 2 order out on delivery in restaurant app 3 with the app driver can notify customer , order is here But no options and the app is basically useless.Version: 30.28.10000
✓ Don’t use itUber made my business down. No one takes responsibility..Version: 30.113.10000
✓ Promotions are a scam!I signed up because of the 300 deliveries in 90 days and make no less than $2400. I finished the 300 deliveries a day before my deadline. Then Uber started their games. The app would give you a running count on your deliveries and your deadline date. When I finished, the part of the app that kept my running totals disappeared. I called and emailed and called and called and emailed. They kept saying they would “look into it”. I gave them a WEEK before I emailed them to ask if someone was going to respond, their response.....they closed the conversation so if I need more help I would need to call or email. Sooooo I’m back to square one!!! I don’t believe they have ANY INTENTION of paying out. If you want to drive DO NOT sign up for one of their scams!!!!.Version: 30.17.10000
✓ App ProblemsThe only problem I’m having is Uber Eats is the only app that automatically summits a order and saying is ready for pickup and also the estimated time on it is way off! Another think is you really can’t add time to it at a certain point which is stupid! Also why does the the time on it start counting down before we even have a chance to summit the order??? I say either fix these problems or Uber Eats ain’t gonna be running for much longer!!!!.Version: 30.169.10000
✓ App Does Not WorkThe app used to work great! I had updated it to get the latest features and bug updates but now I cannot get past the login screen. The app support button on Apple Store only leads to the webpage of Uber and from there it’s completely useless. PLEASE FIX THE APP SO IT IS USABLE!.Version: 30.161.10000
✓ BadVery disappointed. First time using the app was great, however that’s the only time so far. For some reason the app doesn’t like to connect to my service. All my other apps work fine but not Uber orders..Version: 30.108.10000
✓ KDIt used to work fine but its not working anymore. Unable to sign in or load up..Version: 30.161.10000
✓ Designed to torture restaurant managersDesigned to torture restaurant managers..Version: 30.167.10000
✓ App doesn’t workCan’t login to the app because my account doesn’t exist, only it does because I just placed an order on a desktop computer. Also funny, because as part of the app sign on, it sends a security pin to the phone on the account that supposedly doesn’t exist. Help is unavailable from Uber unless you live in California. So this app is useless trash..Version: 30.8.10000
✓ Losing moneyMost of the time people complain about missing item and overcharge the restaurant fee. Plus they retake the money from your balance many times it’s been happening where you make $100 your only gate pay 75 and order adjustment about $50 a week and you end up with $20 be all me this is being ridiculous happening all over again especially after Covid and inflation Uber eat work against the restaurant with the customer favor.Version: 30.88.10000
✓ Crashing and not connecting.I’m a restaurant owner and a chef. The tablet they provided us is the cheapest tablet it crashes and never connects to the internet our internet is fine we have other devices that are connected fine it’s only the Uber tablet. We have called them many times the have send us new one and it’s the same issues..Version: 30.113.10000
✓ Need split scree accessSince now charging rental fees for the use of tablets provided by Uber. Allowing split screen on the order app would help us a lot to use our personal devices to its full capacity..Version: 30.108.10000
✓ No notification for new orders, only for missed ordersApp does not send a notification when a new order comes in unless the app is already open on my phone. It DOES send notifications for missed orders though. Why send a notification for a missed order but not for the order in the first place?.Version: 30.88.10000
✓ App won't openAfter the newest update, the app won't open whatsoever. It goes white then just goes directly back to the home screen. Customer service was no help. Please fix it! I'm losing money!.Version: 30.11.10000
✓ The worst driver support!Uber Eats has the worst driver support service. I was on hold for an hour for help with a simple problem and all the reps were transferring me from one department to another. I was like this for a full hour until they hung up on me and no one ever helped me. at Doordash they help instantly when calling, and they also have Spanish-speaking representatives for my region. The worst of the worse!!!.Version: 30.127.10000
✓ Can't running on iPad miniCan't running on iPad mini.Version: 30.11.10000
✓ Customer support - hang up / put you on holdLiterally no one to help with problems 🌎on hold for 1.5 hours . If your a restaurant partner . After 4 weeks literally your restaurant name does not come up . So as a restaurant you hire extra staff to accommodate orders then your 25 orders a day turn into 3 orders per day . If you complain no one gets on phone . They pretend to not understand you ! But everyone knows the deal ..Version: 30.8.10000
✓ Never workedThis app has never gone past the loading screen for me. As a restaurant owner, this is very frustrating.Version: 30.167.10000
✓ Stuck in log in constantlyCan someone help how to fix this problem i never can get past log in part with my correct credentials.Version: 30.146.10000
✓ New agreementHas anyone received the new agreement, or does anyone know about the new agreement, Uber eats has deactivated my account because I didn’t sign the agreement. The problem is that they didn’t inform me about the agreement, they still don’t send it and I have been calling and trying to activate my account, they don’t care and they don’t help..Version: 30.28.10000
✓ Best support team neverI like this app and everything, but the calling the Uber support is a complete joke. They put me on hold after literally every sentence. And super long hold. I’m not talking about 2-3 min hold..Version: 30.5.10000
✓ JesusTrying to cancel a restaurant down to reopen a new contact impossible 10 emails and so on nowhere to go.Version: 30.88.10000
✓ Don’t get itTried so many times to sign in to the app saying that i don’t have an account with Uber and then when i try to make a new account it states that my email is already in use. I tried to change my password and it worked for one day! Then when i used my Uber eats app my first and last name some how changed to my last and middle name. Y’all need to get all of these bugs worked out. It’s ridiculous..Version: 30.28.10000
✓ Appauling Application DesignHow are we meant to order food, when we cant even make an account. This baffles me. I want to eat some nice food, so I think i'm gonna order it. Oh no! I cant make an account. Completely UNBELIEVABLE. Everyone is better off ordering off of Deliveroo or Just Eat. This company clearly doesn't care..Version: 30.17.10000
✓ Terrible.They End up taking at least 50% in fees etc. Impossible to get american support which is very annoying, and double charges for advertising, even on days you’re closed. Terrible. Zero stars if I could, you will lose money here.Version: 30.134.10000
✓ PizzeriaIt was a great initiative to receive orders on your phone but this app got so many issues and ubereats not paying any attention to resolve this. We need this app fixed asap. All the comments from others are absolutely correct..Version: 30.146.10000
✓ What’s availableHi, there needs to be a functionality where we can see when a menu item is not available..Version: 30.5.10000
✓ **showListen I’m all for Uber and Uber Eats I put my information and tried to get a login going. I keep getting the runaround on the access of my account. Someone reached out to me via Text which is helpful but said that I was too young (for some reason it says I’m 19 not 21) your guys app still glitches and very confusing imma need like ten tech guys working on this app.Version: 30.28.10000
✓ Horrible experienceIt was frozen and blank when I open it first time totally trash..Version: 30.28.10000
✓ Disaster of a companyCustomer service representatives are like robots. I’ve been getting the run around for 8 straight days trying to open Uber orders app. They provide no proper solutions and just waste your time. A most unprofessional company if there ever was one..Version: 30.142.10000
✓ Can’t even sign in 😒I’m not even allowed to get into my account. I haven’t used it since last year and when I try to sign in on the app it says I have an invalid account but I can sign in just fine through the browser…..what’s going on??? Can I please get some help.Version: 30.28.10000
✓ App doesn’t workI gained interest/the need to do a side hustle and thought I’d give this app a chance. I got notified I’m now approved to drive and pick up orders but the app won’t move past the log in screen. Have tried deleting and reinstalling app but no luck. Horrible...Version: 30.28.10000
✓ The app doesn’t open at allImmi tried several times but it doesn’t open deleted and reinstalled but again same result.Version: 30.142.10000
✓ App problemsI redownload the app to start driving again. Logged into the app with info. Once logged in it just continues to load and it won’t go past that. Super inconvenient.Version: 30.169.10000
✓ Never use this againNo customer service at all, the just take your money and gave you bad service.Version: 30.5.10000
✓ Can’t even use the appWhen I boot up the app, the screen remains frozen loading. The same images of food and cars filter through without end. No amount of restarting my device, uninstalling and reinstalling, and update checking can help me with this issue..Version: 30.161.10000
✓ Only people giving 5 stars are bots.I’ve been driving for Uber for over a year with a nearly 5 star rating kept the entire time. They kept making me deliver meals 45 minutes away and the customer is not satisfied with the temperature and gave me a couple thumbs down so they canceled me... been a great and highly rated Driver for over a year and they really hurt me by canceling me even though I’ve been 4.97 rating with 0 complaints to them. Can’t believe they are so cold. Terrible customer service, the “perks” are terrible as well..Version: 30.13.10
✓ The workersPLEASE PLEASE PLEASE tell the Uber drivers to wait until the people press ready because they get mad at the place when the foods not done and they get there early when no one has pressed ready on the order.Version: 30.28.10000
✓ No controlAbsolute nightmare on 1st night!.Version: 30.28.10000
✓ Over it !I have been trying to log in for the past 3 days and it tells me my account is not signed up for uber eats. However when I sign in on my browser instead of the app it says I’m active and all my documents are accepted. Customer support is a joke and you can’t get help unless you are able to log into the app. I have full faith that you all could do better and I’m really hoping you do ! I’m just trying to work..Version: 30.17.10000
✓ Wont even work.I’ve tried many times to deliver for Uber eats and everytime it won’t connect to my internet, nothing is wrong with my internet and I’ve tried multiple different like areas to try and make it work but it never does..Version: 30.88.10000
✓ Restaurant AppI’v noticed we can no longer request a driver or the option to say the order is ready has dissapeared from the App which is a inconvenience. This used to be available, bring this option back!!!!!!!!!!!!!!!!!.Version: 30.142.10000
✓ Never worked.I don’t know why does this app even exist. I had it for 3 weeks . It never worked . Called them so many times and they say it’s a glitch it will be fixed . Why bother?.Version: 30.88.10000
✓ Horrible CompanyHonestly, why is there 3 business apps on here, and none of them work as they should. This app will not connect to the server at all. Can’t event bring it to Ubers attention, because they don’t care and brush everything off. Orders are ready in less than 20 min, and sit on our counter for over an hour and a half before being picked up or canceled. Every time we call Uber about an order not being picked up in a timely manner, they say “our system will automatically dispatch when available” and end the call. Have not once had a good experience as a business owner with Uber..Version: 30.106.10000
✓ Issues doesn’t register discount codeReally annoyed with this app. Entered the big promo code to entice people to use. For months receiving emails with promotion codes. Finally decide to use, it looks like it’s nowhere to be seen in account. So try entering again get message to say you. Any use code twice on one order, so I thought ok then that means it’s taken the first code. I order, can’t see discount but press ahead thinking it’d register at some point. Well it didn’t. I look for contact email, nothing. You have to scroll through faqs to fill a one space bar and it doesn’t even say if it is where you message the customer service. What good that is when I figured it out. I was told that I hadn’t entered the code. Which I had entered in the only place you can enter a promo I’m not a technophobe, yet nothing sorted nothing offered re adding code. It doesn’t work there was no outcome. What a useless app and even more useless customer service. You make enough money at least put out an app that functions. As bad as BT’s app and that’s bad!.Version: 30.17.10000
✓ This app is trashWhoever is programming these Uber apps needs to be fired. How does such a big company have such awful apps? I can’t even log in to the app because it just loads forever. I just want to manage my orders and can’t even do that. This is so frustrating..Version: 30.146.10000
✓ Uber Eats gave scammers our moneyWe are a local small restaurant. Somehow less than a week after signing up with Uber eats someone was able to get into our merchant account and put in their banking information. There is no way on the app or on the merchant website to change this information. You must contact Uber for them to deal with it. We contacted them 4 days before Uber was supposed to pay us for our customer orders. Our case was never dealt with. They actually closed the case despite us responding to it. They then sent our money to the scammers bank account. We are now going on two weeks and they still have not addressed the issue. We have tried to just close down our store all together but of course we cannot do that on the app or website either and we have to again go through Uber customer service. We now have to manually shut down our store daily so our customers do not order with us through Uber eats because their money will ultimately be given to scammers. Its really disappointing how uber created their app to give their merchants as little control as possible and how they refuse to help when their is a major issue. It makes me wonder if they staff is behind the scams. Highly suggest any restaurant business owner avoid using Uber eats..Version: 30.167.10000
✓ Do not have “ready “ function on mobileAlso this mobile application very often gets frozen on mobile, the screen goes to completely blank.Version: 30.28.10000
🙂 Uber Eats Orders Positive Reviews
Uber Eats Orders works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Uber Eats Orders.
⛔ Uber Eats Orders Problems
