- 83.9LEGITIMACY SCORE
- 84.4SAFETY SCORE
- 17+CONTENT RATING
- FreePRICE
Easy Line Remote App Complaints & User Negative Comments 2024
Easy Line Remote app received 82 complaints, negative comments and reviews by users. Have you ever had a bad experience using Easy Line Remote? Can you share your negative thoughts about easy line remote?
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Easy Line Remote for Negative User Reviews
✓ Worked great until the “upgrade”This WAS a nice, simple, functional app that allowed me to adjust volume and balance and set up profiles for different uses (e.g. music, noisy environments). Happy user for several years. But today (mid-May 2023), I downloaded the “upgraded” version. It now has all kinds of bells & whistles — even tracking users’ steps! What it no longer has is … the ability to connect to my hearing aids. That’s right; it does all kinds of new stuff, but it will no longer perform the most fundamental function it was designed for. I’ve double checked my Bluetooth connection, turned the phone off and back on, opened and closed my hearing aids, read every “help” feature I could find, tried everything again and again … and nothing. Sonova has “improved” its app to the point of completely breaking it. Typical tech folly..Version: 6.4.0
✓ Very bad app - streaming stops when receiving a notificationCustom programs are not persistent, each time a notification arrived, it will reset back to Automatic program and un-mute (if you have muted the hearing aids thru the app). Spotify, SiriusXM, and other streaming apps would stop whenever there’s a notification, and you’ve to click the “Play” button again. Netflix video would become unstable or jittery when a notification is received. Currently workaround: activate Do-Not-Disturb or follow Phonak advise to switch off tones from ringtone, text tone, etc..Version: 3.0.5
✓ IOS 15 IssueUpgraded to IOS 15 today and Easyline Remote doesn’t love my KS10 hearing aids any more. Compatibility issue perhaps?.Version: 3.0.3
✓ I agree with the many! DisappointedMy wife and I both got the new hearing aids and we are very pleased with the performance! How ever other that muting and adjusting the volume the app is very disappointing!.Version: 3.0.5
✓ Sorry, to the developers, this app is buggy.I can’t even figure out what’s going wrong. My phone either loads the hearing aids as two separate devices, or loads them both as one device. If it loves them as one device then the app works to control parameters of the hearing aids, but then the hearing aids don’t work with phone calls. If you allow Bluetooth settings to load both hearing aids as one device then the phone functions work fine, but the easy line remote app can no longer discover the hearing aids, and consequently can’t control them. It’s really maddening. I have deleted and reinstalled the app, and I have turn Bluetooth on and off, and deleted the device, or devices trying every combination I could think of and I haven’t found one yet that works for everything. I am not an idiot. I successfully troubleshoot and fix all kinds of problems on all of my computers, iPads, and iPhone. I wish there was an answer to this software, or an alternative software to use with my Costco, Kirkland signature 10 hearing aids..Version: 3.0.5
✓ Some people should not attempt to program.What an embarrassment for Costco and Phonak. Quality instruments connected to a sub-sub-sub-par application. I can't even figure out all the ways this app frustrates me. First of all, 96% of the time when I open the app I must wait 10 seconds or MORE for the app to connect with the instruments. What in the world is up with that. Oh, probably, blame it on Apple. But wait Resound had that figured out. So your lame blame game doesn't fly. Release 6 update: Looking for a reason for return these hearing aids to Costco. Well that was a significant jump in revisions. After 8 months finally a new release. With lots of new features. They all seem nice but my MAIN complaint has not been addressed. 96% of the time when I open the app I must wait 10 seconds or MORE for the app to connect with the instruments. Furthermore you now want to connect with My health data. WHY? This is a hearing aid app! I can see NO valid reason to allow incompetent programmers access to VERY private data..Version: 6.2.3
✓ First day, fine. Second day, Nada!I am VERY happy with my new Kirkland model 9 hearing aids. I was eager to get the app running and use the Bluetooth link. All was well in multiple uses yesterday. Today, however, after repeatedly rebooting the iPhone, turning Bluetooth off and on and off and on, and deleting and then reloading this app, nothing happens! Well, not quite… I do get a little circular arrow saying "Searching…" Surely the fine Swiss engineers who gave us these excellent hearinh instruments can either invent, perfect, or subcontract out to some reliable programmers an app that will work. Costco/Kirkland should get on the case and not let their products be degraded by this one. So for now, until there's a successful upgrade, I'll just get used to reaching behind my ear and pressing the buttons to change the volume. That's not the end of the world, but this app is getting a low rating for me for now.Version: 1.0.1
✓ Can’t pair with Kirkland 10.0 aids on iPhone 13Just upgraded to an iPhone13 and can’t get my Kirkland 10.0 hearing aids. Running iOS 16.3.1. Anything you can do to resolve this would be greatly appreciated..Version: 6.2.3
✓ Useless AppI really wonder what this app’s purpose is as I have yet to find it. You can’t create custom criteria and save them. Selecting a built in criteria has no effect. About the only thing it does show you is the current battery charge state. How a company like Costco can sell these hearing aids with this app is beyond me..Version: 3.0.5
✓ Absolutely ruined by the new update!The old version was simple but got the job done without failing! This new app version wont even open. The application crashes 5 seconds after you opening it. I hope they fix it soon.Version: 6.2.2
✓ Please fix this appWhen it connects to my hearing aids it works wonderfully but at least twice a week I have to delete and then reload the app to get it to connect to my hearing aids. Such a nuisance and waste of time..Version: 6.2.3
✓ RubbishLike their earphones erratic. This works on my iPhone 12mini but will not connect to my iPhone 13. I reckon they are not doing any more work on this app since Costco pulled the plug on the hearing aids. Just bad business!.Version: 6.6.0
✓ FrustratedThis has to be the most frustrating app out there when it works it’s great but more often than not is is not working Try to delete and reinstall waste of time, talked to my audiologist and even he said his no 1 complaint from customers is this app Developers do something.Version: 6.2.3
✓ UnreliableThe app only picks up one of my hearing aids. I have unpaired and paired again to no avail I will be deleting..Version: 3.0.1
✓ TerribleIt does not deserve any stars, terrible is the only word to describe.Version: 1.0
✓ Useful functionalityToo sensitive to touch Will hang up on a call if I adjust my glasses I do like the call answer feature with double tap. Not sure why it hangs up so easily.Version: 3.0.5
✓ You’ve heard the criticsSo address the damn problem …i.e.. FIX IT ! …. You have a lot of frustrated users who you’ve just being paid lip-service to and whose needs just aren’t being met !! …just as with the old app…!!!.Version: 6.2.3
✓ Warning... important.. please read for your safety.Do not use this app under the following conditions. - high blood pressure - low tolerance for crapy written apps - you are smart enough to know that if it has a low rating it is probably because IT SUCKS - your phone insurance does not cover destruction due to throwing it against the wall in frustration. - if you have less then an hour to try to figure out how it works and why it is not working. Of course... only to finally realize it is just a crapy app. - enjoy hearing things clearly. - potential for anxiety issues due to using an app that doesn’t work... did I mention it sucks? Hope this helps. Oh and to the IT team.... here is my suggestion for improvement. I understand it is a complex process writing a good app. It takes team work, understanding of your strengths and weaknesses, constant upgrade of schooling to understand how to properly launch a successful product. Here is my suggested steps 1. The whole team should take two weeks off to reevaluate and think through what they have done. 2. Then quit..Version: 3.0.1
✓ Can’t connect to hearing journal and it only recognises one of my hearing aidsCan you help me get the journal working it doesn’t seem to recognise me. I assume it should be registering both my hearing aids not just one? Thanks.Version: 3.0.5
✓ UpdateWithin the last 24 hours I’ve experienced an issue where the audio makes me sound like I’m in a tunnel to someone when I’m talking. I can hear them just fine but they have trouble every time I call them. I have updated to the iOS 16.5 that was just released and reinstalled the app just to make sure there was no updated issues with that. There’s never a problem with incoming calls, just when I’m the one calling out. This problem seemed to occur once in a blue moon before but now it’s every outgoing phone call, but just since (what seems like) the app updated yesterday. Please help!.Version: 6.4.1
✓ I can't get it to work at my gymI have hearing aids from Costco (made by Phonak) and they supplied a link to the Easy Line Remote app. I have an iPhone 14 Pro Max phone. I used the app to create a setting that I can use to listen to songs on a playlist while I am riding a bike at my gym. I set the ambient sounds to a low level to reduce all the gym noise. The app reduces the background sounds - But when I hit Play on the music app the gym noises overwhelm my hearing aids and the Easy Line settings fail .... Nothing that I have tried can fix this problem. It is a total failure to me .....Version: 6.6.0
✓ Does not workBought Costco Kirkland 10.0 aids. My second set of aids, the first an experiment from an online seller. Do not recommend the online approach as setup is critical until they furnish an app with all the abilities needed. This app does not work well with Kirkland. The app allows creating custom programs. Unfortunately, many different interruptions result in the program switching back to the “default “ automatic program. This means you cannot select any audio changes that stay in effect, as they constantly get interrupted and revert to the default. This means the app is worthless. I am returning the aids and the totally worthless TV streamer which does nothing. I am keeping the original online product until something comes along that actually works..Version: 3.0.2
✓ Horrible new appFirst, the original easy line app that i have been using was automatically replaced by this new version when i opened my phone. The new version is hopeless. My original setting on my k-10 bluetooth hearing aids were deleted! Why? Now trying to reset the hearing aids i find that when i try to update the reset options revert to the default every time. What is wrong with your beta testing? You should not initiate a change without at least a 95% efficiency. And why was their not an option to retain the old app that actually works? Disgusted!.Version: 6.2.3
✓ FREE PHONAK APP IS BETTER for Costco Hearing AidsAfter reading another review, I deleted this dreadful app and installed the free Phonac app (“myPhonak”, by Sonova AG). The myPhonak app connects more reliably and has better controls. Sonova/Phonak makes the K.9 and some other Costco hearing aids. The Phonak app suggests creating a Phonak account during installation, but I skipped doing that and the Phonak app works fine without an account. The Costco hearing aids are excellent, but this app definitely isn’t. This app fails to connect most of the time, even after a fresh reboot, with or without CarPlay or other Bluetooth devices active. I highly recommend the Costco hearing aids and the myPhonak app, but this app is useless..Version: 3.0.5
✓ DisappointingThe blue tooth app keeps going in and out. I change the volume to the tone and then it resets and disconnects. So I have to restart all while I’m trying to talk to someone important in a business conversation. It is very distracting. I bought the hearing aids tohelp in meetings etc. So I keep going back to get adjustments they update them and now there so loud and the AP will turn them down so I save and all is dropped and disconnects the App and the blue tooth and I’m back to square one. You need to offer a better app with more options and personal control and frequency adjustment settings..Version: 3.0.3
✓ The app severely deminishes the capability of the hearing aidsIt appears that the K10 hearing aids have a lot of capability, but the limitations and failures of the app (even with the May 2021 update) take almost all of that away. While there are customizable adjustments and programs, the app seems to change back to the preset Automatic (at least) everytime you touch your cell phone - and maybe just at other random times. There is no indication to the wearer, other than hearing changes, that the app has defaulted to the Automatic program. To try to minimize these uncommanded, seemingly random, program changes, I've unconnected the separate Bluetooth connection that ties my iPhone to the right hearing aid for phone calls, music and other audio. I think that helps some, but not much. Too bad, unless the app is fixed, I'll probably just go back to my 6 year old hearing aids..Version: 3.0.2
✓ If you aren’t connected to the internet the ap won’t work!It seems absolutely bizarre to me that when you don’t have an internet connection the app won’t connect to hearing aids. I concur that most of us are constantly “connected”. Sometimes, though, like in huge stretches of Wyoming or not so isolated fishing streams in Colorado you can’t use this app to change programs or change the volume on connected hearing aids. It simply reports that there is no internet connection. I can understand needing an internet connection for downloading the app or using the “remote programming” capability of the hearing aids. Please explain why the app needs more than just phone Bluetooth to connect and talk to the hearing aids or fix this piece of stupid..Version: 3.0.3
✓ PoorThis app works about 1 out 10 times that you open it. It hardly ever finds the hearing aids. It just always says “searching “. I have re-paired it several times but it only works a couple of times and then not. Back to searching. They really need to start over and make a reliable app. It is really bad. Too bad you can’t give a half star..Version: 1.0
✓ Poorly Written App - CrashesAfter 24 hours, the app failed to work. Error message said “Hearing Aid Data Error - the app is unable to read data from your hearing aids. Please contact your hearing aid professional.” After touching OK - the app crashes completely. My hearing aid dispenser (Costco) is completely flummoxed. The only suggestion is to delete the hearing aids from Bluetooth, and delete the app, then reboot and start over. But, after 3 complete cycles of starting over, it still won’t exchange data and crashes. The problem is not the hearing aids —. They work, and pair properly. The problem is a poorly written app..Version: 3.0.5
✓ Broken with iPhone 15/iOS 17Had a working setup with KS 10 model with old phone on iOS 16. Had 3 Bluetooth connections, a “L” and “R” for this app to control the settings and a “Hearing Aid” for apps to use as a speaker. After the upgrades, I only have the “Hearing Aid” connection, meaning Easy Line Remote is useless. I’ve tried various combinations of starting the phone, Bluetooth and the Hearing aids with no luck. I downloaded the Phonak app, which said it could connect to the “L” and “R” hearing aids, so basic connectivity is possible. Update: removing and re-installing the app established necessary “L” and “R” connections..Version: 6.5.1
✓ Needs Discreet “no cell-phones” environments Interface Skin ChoicesToday the app ONLY has a black text with white background and needs other choices like Black background with white text so that the app can be opened & settings can be adjusted while being accessed in “no-cell phones please” environments like movie theaters, church, public meeting places, etc. I should be able to choose screen color schemes and easily change them..Version: 3.0.5
✓ Worse than the old easyline appI have tried the direct speech and the restaurant settings and they do not work also why does the app continue to change to mute on the speaker.Version: 6.2.3
✓ UselessCostco hearing aid is let down by this totally unreliable app, does not deserve one star.Version: 3.0.5
✓ The app still doesn’t workIt’s been over a year since I purchased my hearing aids from Costco. The app did not work properly then and still doesn’t work after this last update. Recent of a text, email or any other movement on the phone reverts the setting back to the default setting. Shame on Phonak and its parent company. How can they be so incompetent. Dubbing millions of users into buying their products and trying to use the app. I will be forwarding a copy of this review to Costco and hope they will use there influence with Phonak..Version: 3.0.3
✓ PatheticThe week it worked was fine. Simple. Don't need too many controls for hearing aids. Great to switch between different profiles the audiologist set for me. Did everything to get it to hook back up but no luck. Bluetooth to iPhone 10 works just fine. The app just won't pick them up. Btw like most here say, the aids are great. Been wearing aids since i was 5. I'm 50 now. First digital set I've owned that didn't have issues with piano, guitar, and music in general. So live without the app. Been paying 6k for aids every 5 years or so. These are nice aids. To hell with the app.Version: 1.0
✓ This app is so bad that I am returning the Costco hearing aid.This app is so bad I am returning the Costco hearing aid. The hearing aid itself has slightly better sound quality than the Philips loaner I had for 2 weeks, but the hearing aid is too loud and since the hardware switches cannot reduce the sound level enough for driving or playing my nylon string guitar, I depend on the software, but it crashes EVERY time I try. Also, the app COMPLETELY turns off the hearing aid EVERY time the phone does anything. A text, an email, a tweet, a Reddit post, typing text into a search field, using the calculator, and every time a cat walks in front of my driveway and the motion sensing camera sends me an alert, plus any time my wife uses her credit card. Drives me crazy! And this is the new improved app? Are you kidding me? Fire whatever manager approved this product!.Version: 3.0.5
✓ This App subtracts value from great Hearing AidsFirst, the good part: I’ve had my Costco Signature 9.0 hearing aids for 6 months. These hearing aids, made by Phonak, are fantastic! For example, the quality of Music is so much better that it is now actually a pleasure to listen. Costco Sales & Support (Indianapolis, Michigan Rd) have been wonderful. That said, this App, presumably also by Phonak, is nowhere near the caliber of the hearing aids. I read about 30 reviews and saw most of them were 1 or 2 stars. What especially troubles me, is that there is not a single developer response to any of these complaints. Besides getting Phonak to fix all the Bluetooth connection issues reported in those reviews, I would like to have: 1. an Apple Watch version of the App. 2. In the main iPhone App version, I would like quicker access to the “balance“ control which is the main use I have for the App. Takes too long to get there now. BTW, my understanding is that the Bluetooth connection is to the right hearing aid. The left hearing aid is listed as “unconnected” in my iPhone X’s list of Bluetooth devices. The right hearing aid is listed twice with only one of them “connected“. Mine works fine that way..Version: 1.0.1
✓ Doesn’t workThis app worked great on my iPhone 8plus for 4 years. Just upgraded to iPhone 13 and Bluetooth will not pair with hearing aids, Fitbit or speakers. I’ve gone through every on line fix I can find. I’m legally deaf and need this app..Version: 6.4.1
✓ Awful AppThis app sucks. I was happy to purchase the Kirkland hearing aids because of the cost but if I had realized the app would be so crappy, I would have definitely spent more money on my hearing aids for better app support. None of the programs work except the Automatic program, if you attempt to customize a program the app freezes and I have to go to Costco to get it reset. Buyer beware..Version: 3.0.5
✓ Won’t stay connectedI purchased the Costco 10 hearing aids about a month ago, and was excited about both the features, and price. Service was very good, except there wasn’t enough time allocated to fit, and explain. HOWEVER, when I went in about a week after for a follow up, the Costco Audiologist could Not get the hearing aids to stay connected to her system, and decided to REPLACE them. Since I have had the new pair, they have been AWFUL! The fully charged pair only last about 10-12 hours , even with little streaming. AND, THEY WILL NOT STAY CONNECTED TO THE PHONE/App..Version: 3.0.1
✓ TerribleWorked once when the technician deleted all my Bluetooth connections then stopped working. No stars only rotten tomatoes. Seem to have to give it one star..Version: 1.0.1
✓ Overall not very functionalI’ve tried do use this application for almost a year now with my iPhone XR. It’s impossible to put in new programs and actually get them to save. I have to go into Center to get any and all adjustments. Turning streaming on and off isn’t easy as you can only do it when you’re, say, on a phone call: that’s the only time that the buttons work. It’s probably the least intuitive application I’ve used on an Apple phone and I’ve used them for decades. The hearing aids are decent but basic as you can’t program them..Version: 3.0.5
✓ Worst hearing aid software I have usedIt is nearly impossible to get the app to recognize that the hearing aids are paired. If successfully paired, the ability to raise and lower volume levels is the maximum capability of the app. Creating your own programs for your hearing aids is not available. Support for the app is abysmal. I have worn hearing aids for 22 years and have utilized streaming apps for the last 15 years or so. This is the absolute worst hearing aid streaming app that I have ever encountered. I am definitely very unhappy & considering return of the hearing aids for a brand with a more reliable streaming platform..Version: 3.0.2
✓ UselessPathetic app. Every time I receive a text or notification the app defaults back to the automatic function which, for me, is a terrible profile. I cannot stop it doing it and I have had to stop using the hearing aids as a result. Costco will be getting them back on Monday.Version: 3.0.5
✓ Hardly an App at allI just loaded the new 10/22 version of this app because I lost connectivity to the old version. I went to Kirkland website only to find out that they just released a brand new version. Thank heaven I thought, only because the previous version was awful. We folks, don’t get your self excited about the newest version. For starters, I have been trying to pair my 10.0 to the new app. It’s been an hour now and I’ve given up. This version doesn’t work at all and if the developers had a brain, they would quickly get it fixed. How do you go from bad to worse? I love my hearing aids but the software that supports them is beyond bad. Stay away from this newest version. You’ll just be furious.Version: 6.2.2
✓ KurtTry to program a audio setting and the App locks out!!! IS THERE ANOTHER APP I CAN USE WITH MY KIRKLANDS HEARING AIDS!!!!.Version: 3.0.4
✓ Incredibly disappointingI was thrilled when I got my KS10 hearing aids, but this app leaves so much to be desired! From random program changes to the very narrow feature set to the fact that there isn't support for the Apple watch it's overall not terribly useful. Giving the app a serious UI overhaul and presenting the available programs and sound options front and center would go a long way toward improving the ux with this line of hearing aids. The app shouldn't require an internet connection to use - and it should more clearly disclose what data is being sent! It makes it impossible to change some settings if I'm in an area without connectivity. If the app requires connectivity, then there should be an iOS widget to perform settings changes that does not require a connection to the internet..Version: 3.0.4
✓ Terrible app !!!The app is full of bugs. 1. Takes several tries to successfully pair with both devices. 2. Once paired, both devices always have statuses of connected even both hearing aids turned off. 3. Almost always crashes while trying to save new settings. 4. The app automatically changes settings even when a user defined has been selected. It should only changes when automatic settings is selected. iPhone 12, iOS 15.4.1 KS10 hearing aids (only 3 days old but returned and waiting for a replacement) If the new replacement and the app exhibit the same issues, then I will get the refund and never look back..Version: 3.0.5
✓ Looking Forward to the Next UpdateThe version 3.0.3 update was a welcome improvement. The problem with always changing to the Automatic Program after bluetooth notifications appears to have been fixed. Only some of the problems with volume levels and saved settings 'not sticking' were successfully addressed (so far, I hope). The long connection time doesn't appear to have been addressed in any way. It should also be possible for the hearing aids to stay connected as long as the phone is powered on and in range. (They already stay connected the whole time they are in the charging case. What gives?) This will be an extremely useful app once it gets to be release quality, but for now my opinion is it is 'considerably better than nothing'. This is a *big improvement* over the last version which was 'nearly worthless'. I anxiously await the next update..Version: 3.0.3
✓ Useless for managing hearing aidsWhile the Bluetooth connection to my iPhone works fine 9 times out of 10 the connection from the Easyline app to my hearing aids fails. So the app is broken ‘cause the Bluetooth link to everything else works fine.Version: 6.2.3
✓ TERRIBLEEvery single time i unlock my phone my hearing aids cut out and stop working until the app loads. This is very inconvenient because i use my phone a lot and my hearing aids should not be affected like this.Version: 1.0
✓ TV Connector InterfaceThe app is supposed to control the interface between the Phonak TV Connector and my Kirkland 10T hearing aids. It is so poorly designed that it is almost useless. Won’t allow save of my settings. Volume must be reset every time. TV-Environment fade must be reset every time. No way to adjust frequency response. Mute function doesn’t work. I could go on and on… (edit) So, I sent details. Of course, I received no response. Not even an acknowledgment that the developers would study my concerns and suggestions. Really, really poor (actually, nonexistent) customer service. It’s time for Costco to find another vendor..Version: 3.0.5
✓ Doesn’t work since upgrading to iOS15I start the app, it tries to connect to my KS9 hearing aids and the app crashes. No matter how many times I restart the app same thing - crashes out. As it stands, the KS9 are no longer meeting the selling points as I cannot select a new environment profile (such as “restaurant”). So why did I buy the KS9? Asking myself that everyday now..Version: 3.0.3
✓ Basic, works.All this app does is control volume, connect by Bluetooth. Don't expect it to do any thing else. If you happen to have it open when the battery is low, it will tell you besides the hearing aid beeps. I haven't had any trouble with the app. Interestingly, the app will make a connection when the iPhone (8) BT setting shows one is not connected but that's how Bluetooth works. It connects to the right one and that sends sound to left. Stereo headphones are the same. Has worked all the time for me. Does mute, volume control, period. Have not had them block connection to car BT from phone or any other BT connection. I use BT a lot at home. BTW app not from Phonak. Have been using app & 9.0 aids for 8 months and all this is still true. Also to dismiss safety notice, just hit return arrow. FYI I'm using iOS 14.1 with no problems. Update with iPhone 12: cannot get it to download which usually means it’s incomparable although I see another w/ iPhone 12 has it. Was working as above until my new phone. UPDATE (10 Sep 2021): still have 9.0 but on advice from audiologist at Costco switched to myPhonak app which works wonderfully. After app update, app status at previous setting even after opening aides, putting in case overnight. None of other problems mentioned in reviews here. BT connection flawless. Still using iPhone 12, iOs 14.7. Do yourself a favor: SWITCH APPS!.Version: 3.0.3
✓ This app really needs work.If it weren’t required for the Costco aid I wouldn’t use it..Version: 3.0.3
✓ Bluetooth problemThe app is great for adjusting your hearing aids and battery life but the Bluetooth has much to be desired. When using Bluetooth for any other device the connection flips off and connects to the hearing aids without warning which is shocking to say the least. A blast of music when you don’t want it is very annoying. You have the details of what is going on if you read the above paragraph ! You can send the details to whomever it shouldn’t be on me to repeat myself. You developed the app so it’s your problem..Version: 6.4.1
✓ Now unable to pair my HAWas able to connect my HA to the app up to yesterday. Today, no can do, the app refuses to see them. Tried to forget and re-pair. Tried to uninstall and reinstall, still won't see my HA. Easyline Remote gets my vote for Most Annoying App of the Year..Version: 6.2.3
✓ Aids wont connect to the appThis app is worthless. The app will not connect to the aids despite multiple on off sessions. Resetting the phone. Power on power off the phone. Power on power off the aids. Re set re set. They are connected to Bluetooth fine. So can answer phone, listen to music - like earbuds. Took numerous tries to get them to connect at the store - with no help from the audiologist who had run out of time to work with me and kept blaming failure on my phone. Finally the store manager, the hearing receptionist and i got it connected and i left. Haven’t been able to connect since. So i don’t really know what the app does. For me nothing. I will be returning the aids. They say these are from Phonak. I have had the expensive Phonak aids from a private source. They worked great but the service provider was too far from my home. The app was much better. This app Is AWFUL.Version: 3.0.3
✓ Stopped Working with latest firmwareWith the latest firmware from Target Easyline has stopped pairing to my KS 10s. MyPhonak recognises them but obs that restricted. Will Easy line remote be updated soon as I hate not being able to use the remote.Version: 6.4.1
✓ Useless appLike many of the other reviewers, I have major issues with this app. When making adjustments to the aids through the app the aids switch back to the automatic settings constantly. This is unacceptable in situations where adjustments are needed such as meetings where hearing well is necessary. If this was fixed the app would be the best I’ve ever had (this will be my fifth pair of hearing aids with an app). But as the app is now with no immediate fixes or insight from the developer as to whether the app will be fixed I simply must return and buy a different pair. Please fix!.Version: 3.0.2
✓ Wow. It’s worse than the reviews let on.It doesn’t even deserve one star but we are forced to give it one to write a review which skews the rating. I am sure the rating is less than what you see. For a company which makes hearing aids you would think that their app would functions properly. It does not. I will speak with Costco and let them know how terrible the app is. Will you lend your voice to Costco as well?.Version: 3.0.5
✓ Can you hear me?I have to ask pretty early on in most conversations because sometimes they do & sometimes they don’t. I’m constantly re-pairing, sometimes deleting the app then reinstalling, just so someone can hear me when I’m on the phone. I don’t know if it’s the app, iPhone, or the Costco hearing aids, but the combination has been very inconsistent for the last 6 months I have owned them. When it works It’s awesome, I just wish it would work 75% of the time is all. I could live with that for the convenience of keeping my phone in my pocket or charging and having a conversation which is 90% of my job..Version: 1.0.1
✓ Suggestions on volume Control on iPhone.Just got my hearing aids and download this app. In order to adjust the volume I have to wake up my iphone in order to have the app on the screen to slide the Volume button on the app. Then in a few seconds my phone goes to sleep and I have to wake me up again in order to use the app in church very irritating. Suggestion on my phone if you slide your finger down on the right hand side you get a screen that you have things that you need quickly. I was able to add the hearing to that screen but it will not control the volume. On that screen when I touch the little ear icon. This statement is shown: ( live listening Unavailable for current route ) Can this be fixed. If this could happen you would not have to open your phone you could just slide your finger on the right side and you’ll see the ear which should bring up your app. That would be great can you direct me to someone banging tell me what to do. thanks.Version: 1.0
✓ Right Idea but not super helpfulI was excited to get my bluetooth hearing aids in order to connect to my phone. However, there isn’t a way to choose when they’re connected. I don’t want/need it for every phone call and the connection is spotty if the phone isn’t close to them. I have also had to make sure that all apps on my phone are closed, otherwise it will randomly connect, making the things I want/need to hear more difficult. (It also randomly disconnects the bluetooth in my car and seems to “fight” with other bluetooth devices.) Hopefully some improvements will be in the works..Version: 1.0.1
✓ DisappointingVersion 6.2.3 is worse than the prior version. Often indicates it is unable to connect via Bluetooth on iPhone while Bluetooth menu says connected. So unable to adjust settings. When email or text msg received or calendar appointment notice it somehow interrupts the hearing aids and makes them momentarily louder. I have deleted and reinstalled app several times. I have not had any of these problems with other hearing aids and their app..Version: 6.2.3
✓ IOS compatibilityWhen will this app support iOS 16?.Version: 6.2.3
✓ Really BadOnly worked the first day or so. It cuts in and out or just doesn’t work! Also attempted to adjust the volume several times and it doesn’t work either. Don’t waste your time on this app..Version: 2.0.1
✓ Doesn’t work with iPhone 14 proAlthough Bluetooth is enabled on my phone and I can use it for receiving calls, the app will not find my hearing aids, which means I cannot use the functions to control for my environment or adjust the volume. In fact, this app does absolutely nothing. I think this is an updated version as it worked just fine with my iPhone 11, and I was very pleased with it, but not now. It’s very frustrating when you pay good money for hearing aids with all the bells and whistles..Version: 6.2.3
✓ Doesn’t pairNewer version suppose to support KS 9.0 Message on app says it is not supported. Useless app.Version: 1.0.1
✓ Their support group hasn’t replied to my queryI’ve had trouble with the streaming functionality of this device since I got my hearing aids about a month ago.. When I stream music, phone, IG audio etc etc I get a static noise. In order to get rid of it I have to get Bluetooth to forget the hearing aids, reinstall the Easy Line Remote app and re-pair the hearing aid to my phone. Sometimes I have to do that 2 or 3 times before the static goes away. It’s a huge time waster and particularly frustrating with their support group doesn’t respond to my request for help. It then works fine until I use another device (AppleCarPlay for example). The static noise returns as soon as I reconnect to the hearing aids..Version: 6.2.3
✓ Needs to do what we are told!I am unable to connect to the phone to hear audio or telephone calls. The app adjusts the volume spontaneously!! Very frustrating. I have updated my phone so as to be able to get control of the hearing aids! I could have saved the money. In my opinion, The software is sloppy. We only find that out after buying the corresponding hearing aids. Which supply is an over bloated market of gauging. This software is clear evidence of a lack of concern for its customers’..Version: 3.0.3
✓ Poor app supporting good heating aidsI bought my Costco Kirkland signature hearing aids a week ago and so far the experience with the hearing aids has been good. The easy line app is a completely different story though. Firstly, it’s a task having to connect the HAs with the app. Every time either the phone or the HAs need to be restarted. Secondly, the sound settings keep getting rebooted I wonder if Sonova purposefully designed the app to be buggy to drive more traction towards their own branded earphones rather than costcos.Version: 3.0.4
✓ Frustrating appI’m not sure why a developer would release an app that has so many bugs in it. It is clearly unfinished. What surprises me further is that Costco would allow this to be paired with their hearing aids. The devices themselves are great!! This app is a failure. My hearing aids seem just as confused as I am with regard to what they are listening to. The devices turn on and off, lose pairing with the app and that means zero control over the devices. I had to remove this from my phone in order to use the hearing aids. I’ve paired and repaired, deleted and reinstalled the app, made sure my software for my phone is up to date and still this app creates chaos with the devices. I would recommend not using this app until someone with common sense finishes the app and re-releases a new version..Version: 3.0.3
✓ App software the worst.It works when it wants to. I delete the app, restart the iPhone, make sure noting is connected to interfere with the app, reload the app from Apple store and then restart the hearing aids. Sometimes it works and other times it doesn’t. This is a daily procedure and sometimes up to 6 times a day. Sometimes it never works. The problem is I can never count on hearing when I get a phone call. It doesn’t look as if anyone else has better luck than I do. Please get software engineering to work on hearing aid application..Version: 3.0.5
✓ Good but…Great app when connected, but keeps disconnecting from my ear phones. So annoying and really inconvenient. I understand this is a common occurrence, can’t you fix it?.Version: 6.2.3
✓ UI does not appear to be shaped to the needs of older usersI suspect that a growing number of your customers are seniors and many did not grow up with smart phones. Easy access to the volume control is important for them. It becomes quite distressing if they are faced with a sea of unfamiliar screens filled with features they don’t use..Version: 6.2.3
✓ Self Adjusted Soft ProgramI adjusted the settings to cut out the background noise and save it as a program. However it keeps jumping back to Automatic without a few minutes and it bothers me a lot!.Version: 2.0
✓ How can such good hearing aids have such a bad appI really like my hearing aids from Costco; however, the accompanying app is useless. Bluetooth connection is spotty at best, and the app never opens up in the preferred state — it defaults to “automatic” always — not my preferred custom app. Moreover, when I contacted customer service, their response was to make an appointment with the dispensing tech so we could watch a video together. Whaaaat? How arrogant for them to presume that mere mortals cannot comprehend a video highlighting features of their app without the guidance of a professional. If it is that complex, then I submit that it was written by incompetent software developers. Bottom line: I have three more months on my trial period, and I am leaning heavily towards returning the hearing aids for a refund..Version: 3.0.5
✓ Buggy appEasy line app is buggy and does not work properly. I have Menieres and I often need to adjust volume levels individually. The level change works until the phone goes to sleep. That is not much use Also, it switches from automatic to Bluetooth streaming without input from me and with no streaming apps running Unless this is fixed, these are useless to me.Version: 3.0.3
✓ TerribleNever have I used an app whose creators are so insensitive to their users’ usage patterns and simply ignore the feedback they receive from the users. Until now. The app asks me the same questions every time I open it, wasting my time and ensuring that I don’t read the prompts. Also, 100% of the time I use the app is to set the correct blend between tv input and external sounds so that the tv sound doesn’t make me deafer. Why can’t the app remember my settings that I’ve already set 5000 times? Why can’t the app remember the way I answered the questions the last 5000 times I opened the app? The changes needed to make the app usable are so small. The app is nearly unusable as is which is unfortunate because it’s the only way to do what we need done adjusting our aids. It’s nearly unusable, but we have no choice but to use it. Do better. Be better..Version: 3.0.2
✓ The App resets your settings with no prompting.While using Bluetooth for music or TV, trying to lower only the volume also changes the ambient balance to the other extreme. We desperately require a separate selection on either earpiece for Ambient amounts from 0 to 100 % on one earpiece while the other earpiece for volume only. Using the app for volume doesn’t work as it could be at the minimum while the earpiece is still loud. Lowering the earpiece lowers volume and ambient amount simultaneously, much to my annoyance. Extra programming is definitely required. Changing app settings doesn’t last as the app resets the settings on its own to default settings every time the app is closed. Nobody wants to keep the app open and phone ON using extra battery life for no reason. Please change this!.Version: 6.6.0
✓ New version, same old problems.Still the same long delay when launching/opening the app - before you can actually control your HAs. Insult to injury - the notification mesage telling you that your HAs are connected covers the main controls for an additional 5 seconds, which is just annoying..Version: 6.2.3
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