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TruHearing App App Complaints & User Negative Comments 2024
TruHearing App app received 35 complaints, negative comments and reviews by users. Have you ever had a bad experience using TruHearing App? Can you share your negative thoughts about truhearing app?
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TruHearing App for Negative User Reviews
✓ Not as good as my previous hearing appThe indicator in the app does not show the proper togram when I chang it via the switches on the hearing aid. Remote microphone is more difficult to use because this function is not in the app. Can’t get the right hearing aid switches to show change in volume in app..Version: 2.6.50
✓ New appEvery since I upgraded to this version, I’ve had problems with the Bluetooth function . Tried deleting app and reloading, get full function at first, then goes to one side only, sometimes right only, sometimes left only. Never had this problem before with old app..Version: 2.6.60
✓ Sound volume controlledThe sound slider in the new version 2.6.40 is overly sensitive. I can not find a way to adjust the volume one level at a time. Numbers jump from one level to another when I just touch the volume slider. Maybe there’s a setting in my phone to control this, but I’ve been unable to find one. The prior version worked fine, the new version is useless to me..Version: 2.6.40
✓ Not user friendlyI find the app is not user friendly and clunky. It takes some hunting to find where you need to go. The sources the app gives you are valuable, if you could only find them. How would an elderly person maneuver this? Ask one to help you edit this app..Version: 2.6.50
✓ Disconnecting the Bluetooth every secondsTrying to get the music apps to connecting the Bluetooth. It kept disconnecting every seconds. Pressing the plays every time I click. Not cool. Cannot be entertaining myself with the music during the house chores. Must carrying my phone to pressing the plays. TruHearing kept disconnected from the Bluetooth. It cannot stay on. Disliked this app..Version: 2.6.40
✓ I’d like to give more but…The app has worked very well, but this latest version will not launch properly with iOS 17.5. Just shows the logo then crashes out..Version: 2.6.71
✓ My hearing aidsA lot of the time when people talk to me I don’t understand what they said. Then I have to check them on my phone and invariably they have reset themselves down to 8. Then at times they have trouble connecting to the blue tooth which is very necessary otherwise I would have to put my phone on the external speaker. This is disruptive and then my conversation is broadcast to everyone around me. Unacceptable. The only other problem I have is putting in a new battery and it won’t work and must be replaced by another new one. I purchased the batteries from you only and just had the aids serviced and a new filter put in one. Please help me this so frustrating. I look forward to your reply..Version: 2.6.50
✓ Not so good for meLocal sales office where my insurance sent me was discusting, so I have never returned. Yesterday, my wife took delivery of hers at an office 35 miles away and had a very positive experience. However, she has app options that I do not have access to. I called TruHearing support for help and reached an unrelated foreign receptionist that was unable to reach “the company”. Useless, so I will have to make an appointment elsewhere. Not how it should work at all..Version: 2.6.71
✓ TrueHearing App Needs ImprovementI have an iPhone 13 Mini at rev 16.5.1 (current rev), and have repeat issues where the hears aids are functional (volume adjusts, modalities can be changed, direction etc.), but the BlueTooth Icon in the TruHearing App keeps flashing. The battery check works- I get three beeps from each hearing aid, but the BT Icon keeps flashing. I shut off each hearing ais and restart them, but the BT Icon still flashes. Also, I am not able to select left right volume options in Universal mode. I turn BT in “settings” and turn back on, but still get the flashing BT Icon. I also turn my iPhone off and back on, but the BT Icon still flashes. I go into settings, accessories, hearing devices, and it says “connected”. Please fix the TruHearing App. Thank you.Version: 2.6.41
✓ Hearing aids are ok but the app is next to worthless.The first time I had TruHearing aids was several years ago and the app they had then was excellent. Now there are only a couple controls, and there is no longer a "find my hearing aids" option. The app really has very little to offer..Version: 2.6.60
✓ Three days since updated.....I don't know what the problem is with this app, but if I don't open it every single day it will not update it at all the last time I open it was three days ago and that's the last time it updated this is friggin ridiculous.... Find a way to update this thing every half hour at the latest without having to tap on it and even when you tap on it it does not update I have to completely get out of the app two or 3 to4 times before update takes place, just crazy..Version: 2.6.60
✓ FeedbackIt may be a good idea if there were more adjustments for different things. And it’s awful that listening to my music through my hearing aids, there’s no base. My old, used, cheaper hearing aids sounded better than these with listening only to my music from my phone. Maybe there is more for me to learn. I sure hope so. If there is a video online to teach everything there is to know, please let me know. I’ll try to search myself in the meantime..Version: 2.6.41
✓ ReviewI’m very dissatisfied with this new update on True Hearing!!! Please please put my first format back on with what I had before!!! I’m unable to pair or get the same sound as before! Please put my old one back on my IPhone 6 Dr! I’m going to try to contact you again tomorrow to put it back on my phone!!! Thank you very kindly..Version: 2.6.40
✓ Find somethingI find it difficult to figure out where to go with what I want to do on the app. I am just retired and maybe it’s me because I see good reviews. But for me, it’s difficult to get to where I want to..Version: 2.6.60
✓ Good but pretty basicThere’s so much more they could offer. I’d much rather be able to save presets like “noisy restaurant “ and “watching TV” than have it tell me how many steps I’ve taken. And the tone adjustment is a joke. The spatial orientation feature is nice but doesn’t produce obvious results..Version: 2.6.71
✓ Worst everHave had these since May of 23. Adjusted numerous times and still unable to hear correctly. I’ve changed setting numerous times to NOT have calls , etc., come thru these things but… calls and messages still Come through. Total waste of time and money..Version: 2.6.50
✓ Will Not Connect to Phone ReliablyI put my TruHearing aid in every day and often they do not connect to my phone. I turn the Bluetooth connection on and off. Sometimes this will make a connection many days it doesn’t work. . This problem refs to be fixed for people to use these hearing aids. This problem is very irritating..Version: 2.6.60
✓ The WellBeing section doesn’t workI am able to control the ambient sound for my tinnitus, which I love. That has helped me a lot. I thought I would be able to track my steps and look at the time logged for wearing the hearing aids. This part of the application hasn’t worked for the last 5 months. I also think there should be a way (when it does start working) to track your steps and time without having to open the application. If my hearing aids automatically connect to my phone, why should I have to open the application?.Version: 2.6.41
✓ BluetoothConstant problems with Bluetooth. The app page for settings won’t even allow access. 0001j I recently deleted the app and reinstalled in an attempt to pick up any updates. After doing this the Bluetooth issues have resolved..Version: 2.6.41
✓ Function accessI cannot figure out how to turn off a stupid song coming into my right hearing aid when I am trying to watch a video that was sent to me in a text message. I get a pop up box letting me change to speaker phone when I make a phone call. Why can’t I have something like that with a video????.Version: 2.6.50
✓ Sort of works.First, 2 days ago I put my hearing aids in early since I worked that day. The usage time was way off from what I actually wore them for that day. The next day as soon as I put my hearing aids on the app said I had been wearing them 4.5 hours but in reality it was 5 minutes. Today they have been in my ears for almost 5 hours and are paired to my phone. The apps says I have worn them zero hours. This app is all over the place. Not very impressed with the app..Version: 2.6.41
✓ Update is a DisappointmentHave enjoyed my hearing aids since January. While the version of the app then may have been considered limited, it was accurate. This new version provided 2-months ago is a disappointment and does not track your wearing as well and drops connectivity often. Operating on an iPhone 14 updated to iOS 16.6..Version: 2.6.41
✓ Needs a lot of improvementI cannot even give this app 1 star. I got these hearing aids because they are the ones that my insurance co-pays. BIG MISTAKE on my part. Got the first pair of aids in Feb. 23. I am now on my third set because the hearing aids are dysfunctional. I tried to access help and it was useless. I am notifying my insurance company of the poor quality of the appliances and the app which has very poor features and do not control the hearing aids very well at all..Version: 2.6.50
✓ Suggest setting changeNumber one change would be to have the app give you the ability to leave your settings the same as they were left before charging. Number two change would be to improve battery performance..Version: 2.6.71
✓ Hearing Aid App.I have been wearing hearing aids from TruHearing for two years now. I quit using the app because it does not connect to my hearing aid properly. When I want to adjust the balance, nothing happens. I am very dissatisfied with this app. I just don’t know what else to say, except that I would write the app at one if even..Version: 2.6.50
✓ Accessibility issuesI am visually impaired and use voiceover on my iPhone, and I have noticed several icons and buttons in the TruHearing App that are not accessible to know what they are for because I either get just button or nothing. I would be glad to work with you if we can figure out a solution to this problem thanks..Version: 2.6.60
✓ Doesn’t connectWhen I bought them - they connected right away. A week later they stopped and I found a work around. Now a month later - they don’t connect at all. Provider says there is nothing you can do..Version: 2.6.41
✓ Doesn’t sync with TV.I bought the streamline tv device so I could hear the tv better without bugging my spouse, but it has a delay of a fraction of a sentence, so there’s a mismatch between what comes out of the tv speaker and what goes into the hearing aid. The manual has no instructions on how to correct this.Version: 2.6.71
✓ SweetwaterI have enjoyed this app when it works, but I’ve had to delete it, then reinstall to get the direction function to appear. This has happened multiple times. That is a function I really like in a noisy environment. Am I doing something wrong?.Version: 2.6.60
✓ Could be much betterI had Widex hearing aides before these and the amount of versatility in creating my own preset programs to fit a situation was phenomenal! It also had range and volume, which is all TruHearing has. I miss my old hearing aides, but after 7 years, one stopped working..Version: 2.6.71
✓ No Wellness Tracking FunctionMy audiologist suggested I could use this app to track my activity throughout the day. I have Standard RIC6 devices. Apparently the Standard devices don’t have an option to fully utilize all options in this app..Version: 2.6.40
✓ New update is terrible!The latest update has made this app almost unusable, especially for the elderly with limited dexterity. The control sliders are way to short and overly sensitive. Once you are finally able to get a comfortable setting, and release your finger, the setting changes. Please fix!.Version: 2.6.40
✓ Not What I Had Hoped for…First of all, I want to say the hearing aids are great in lessening my tinnitus while I have them on. And the various settings (which I can change through the app) seem to work well. However, the “My Wellbeing” function just doesn’t cut it. I was hoping to be able to track my steps & active time through the hearing aids and get results that more accurate than my phone app. However, the “steps” tracked in the app are less than what the Health app on my phone tracks and I don’t carry my phone with me all the time. “Activity” time seems fairly close. The time the hearing aids are in my ears was fine before the recent update, but now is overstated by 2-3 hours. The “Wellbeing” piece needs more work!.Version: 2.6.41
✓ DaveI purchased the highest quality hearing aids offered under my plan. The app other than turning the sound up and down is a waste of time. I received my hearing aids yesterday and yes they are better than nothing, but I wish I had gone to Walmart for half the money..Version: 2.6.40
✓ Good But Could Use Additional FeaturesThe biggest benefit for me is a reduction in tinnitus. The apps from some other hearing aid providers include a “find my hearing aid” feature. This one does not. Having that ability would earn it a five star rating. Recently I lost my hearing aid while gardening. I found it by linking my hearing aid to my phone’s music app, playing a song really loud, and then crawling about on my hands and knees until I could faintly hear and pinpoint the hearing aid. It would have been less stressful if the app could have pinpointed the device..Version: 2.6.50
🙂 TruHearing App Positive Reviews
TruHearing App works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact TruHearing App.
⛔ TruHearing App Problems
