- 39.9LEGITIMACY SCORE
- 44.4SAFETY SCORE
- 4+CONTENT RATING
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Connexx Smart Connect App Complaints & User Negative Comments 2024
Connexx Smart Connect app received 53 complaints, negative comments and reviews by users. Have you ever had a bad experience using Connexx Smart Connect? Can you share your negative thoughts about connexx smart connect?
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Connexx Smart Connect for Negative User Reviews
✓ Works intermittentlyThis app is potentially excellent but there are too many error messages indicating that the device is not connected when in fact it often is. Bugs, updates whatever; I just ain't happy.Version: 2.30.0
✓ Great concept-poorly designedWorks well when it works. Too many bugs with beeps and quirks all day long. Too easily disconnected from phone/aids. Drives me crazy..Version: 2.30.0
✓ Not So GreatThere are some benefits to this app, maybe the biggest is hearing Google map directions directly in your ear and streaming music. The app itself looks great but skips for desired settings and no way to mute noises for typing, notifications etc without muting ringer entirely. For $2k not sure this is gonna be a keeper. Will ride out the full six month trial..Version: 2.30.0
✓ Less than 1 starWhy does this app have a Demo mode? Why would a regular used NEED to demo this app? This is poor programming by the owners. This app doesn’t connect to the Smart Remote, which doesn’t connect to the hearing aids, then it puts you in demo mode. WHY? Horrible work..Version: 2.30.0
✓ Not reliableGiven the technology that is available today it is disgusting that Rexton partners with this product. The product constantly gets stuck on streaming and it is nearly impossible to get back to another program..Version: 2.30.0
✓ Hearing appThis app is very helpful I like to see them put individual volume control on the hearing aid app. thank you.Version: 2.30.0
✓ Loosing connectionAfter awhile the sound goes in and out. And sounds like the sound is coming out of a big pipe “hollow”.Version: 2.30.0
✓ ConsumerThis would be a great app IF it would stay connected. It doesn't matter if my phone is in my pocket, it keeps losing the Bluetooth connection & I have to pair it time and time again. This needs to be fixed..Version: 2.30.0
✓ Too many issuesSqueals too much when using app, switches modes unnecessarily on its own, quits working too frequently and have to delete and reinstall to work. Etc, etc, etc. Very nice when it works right..Version: 2.30.0
✓ Adequate but a little trickyI find the app useful. It’s a little finicky if you alternate between Bluetooth and stand alone, but once you figure it out by trial and error, it works fine. The app is well worth the free download once you get used to it..Version: 2.30.0
✓ Good idea but———Maybe the aids maybe the device maybe the app but the system doesn’t really work as advertised.Version: 2.30.0
✓ Hard to connectContinues to be troublesome, a real failure..Version: 2.30.0
✓ Good appThis works well on the whole. Occasionally, the hearing aids and/or the app constantly change the mode to Audio Streaming which is annoying. However, a restart of the phone fixes it..Version: 2.30.0
✓ Doesn’t workKeeps locking up and force quitting when I touch the settings..Version: 2.30.0
✓ Quiet volumeI find this unit can only be heard in a quiet room, so not very useful. I am going to check with my audio-logist...Version: 2.30.0
✓ Streaming modeI use it a lot every day for audiobooks There is definitely an issue in that after leaving streaming(turning off an audio book for example) it does not revert always to automatic mode , but stops in streaming mode and the hewing aid is then very muted This is very annoying as then need to go thru the whole demo mode scenario to switch streaming mode off so that I can get my hearing aid to work normally.Version: 2.30.0
✓ FlipsI set this to auto and it flips to music of its own accord. Turn it on at start of day and sometime later it is disconnected and requires time to open the app. to see what the status is and reset all over again. The aids my be fine but the app needs fine tuning..Version: 2.30.0
✓ Poor ratingInconsistent, unreliable very little technical support..Version: 2.30.0
✓ Screws upHave had only 24 hrs. Has needed to reconnect several times, and has now dumped all of the different programs. The only one is transmitter and is only connected to one of my hearing aids..Version: 2.30.0
✓ App, or Smart Connect Device??There literally hasn’t been one day during the three years I have had the “Smart Connect” that I haven’t had at least one issue, usually several issues. I don’t know if the App is responsible, or if the problems are with the Smart Connect device itself, but there are numerous and regular problems. 1) sometimes it locks into “Streaming Audio” mode, sucking the life out of the device battery and phone battery; 2) many times each day the device and the phone become disconnected, sometimes reconnecting spontaneously, other times requiring manual reconnection; 3) sometimes it will disconnect from one hearing instrument, even though that instrument is working just fine. This combination of App and device are not at all ready for prime time..Version: 2.30.0
✓ Good idea but....When the Smart Connect is connected to my hearing aids, it works great. It's nice to be able to adjust the volume and tone and the direction. It's handy to be able to answer my phone without touching my phone. However, it loses connection way to often and way too easily. Then it can't find my hearing aids even though two minutes ago, they were connected. It's quite the process to get them reconnected. So much so that it barely worth two stars..Version: 2.30.0
✓ Good when it's working correctlyFind I have to re-pair my devices over & over. Right now app tells me I'm all connected but app not controlling devices or letting me hear phone or videos on phone! Frustrating and not intuitive..Version: 2.30.0
✓ PoorIf only it worked all the time.Version: 2.30.0
✓ Apple Watch app needed pleaseI am enjoying this app I would like to have an apple watch extension please the only complaint I have is that the app disconnects too often.Version: 2.30.0
✓ Stop the beepWill drop connection all the time and the only way to connect is in Bluetooth app on phone. Also annoying beep drive me nuts every time my m phone does something For god sakes allow us to turn off the beep Not sure why it dies it so often why at all. Should only beep when a push a button on the neck piece.Version: 2.30.0
✓ Needs ImprovementI wish I can adjust the volume between the left and right. Additionally, I wish the functions available in Automatic mode/program are available in the other modes/ program..Version: 2.30.0
✓ Very bad!!!3 years using it and I can not stand another day. Many problems have given me and many times I have returned for change or arrangement..Version: 2.30.0
✓ This app is worthless....Even though my hearing aids, phone and Smart Connect device are all connected and working, when I open the app to make an adjustment, I get an error screen saying the hearing aids aren't connect. It has options for retry and demo. When I push retry, I get beeps in both ears, but still get the error message. It keeps me from using any of the app's functionality. What a complete piece of crap..Version: 2.30.0
✓ DisappointedVery disappointed in sound quality when using Bluetooth and when connected to phone calls. Will be returning to Costco unless I can find a way to improve sound quality. I expected these to sound similar to having a good quality earbud in for music but that is not the case.Version: 2.30.0
✓ Seriously frustratedI bought this with my new hearing aids in January. So far I have returned the Bluetooth four times. And replaced each time. It keeps cutting out when you turn your head to the right or left. It also frequently drops the call or signal. And doesn't hold a charge. I'm really frustrated. My ancient Bluetooth Motorola 500. That's probably 15 years old. Is more reliable today then this Bluetooth. Although it does have a couple of good features. You can set it for different settings. Like being in a live performance, adjust the volume while you're on a call. One star is barely what I can get. My hearing aid dispenser at Costco. Has contacted tech support several times and they seem to be unaware of some of these issues. Yet when I look at reviews I see all the issues I'm been having. But after these reviews. I don't see any comments from tech-support to be issues. Or evidence they are trying to improve..Version: 2.30.0
✓ Smart ConnectThis app is great when it is working but unfortunately it keeps disconnecting from my hearing aids and I don't know it until my phone rings, it will also fade in and out during a call. When I am driving the disconnect is very bad because I cannot reconnect it to answer business calls until I am at my destination . Sometimes it takes two or three times to connect the app to my phone , once connected I have to use the repair feature to connect the app to my hearing aids . This app. needs a serious reconfiguration ..Version: 2.30.0
✓ Why?This app looked good at the beginning, but after a couple of months of use it’s flaws were readily apparent. As a systems designer and programmer for the past 40 years, it is obvious that the developers of this app stopped early with their support. Or was it dictated by the hearing aid manufacturer? Hearing aids last a long time, just like computers, cars, and people. Stopping support after a few years speaks volumes. The hearing aids will last longer than this attempt at what could have been an outstanding app..Version: 2.30.0
✓ Ok butI would give this product higher rating but the audio notifications are too much for me to handle. The sound is quite loud and there doesn't be an obvious way to turn off the audible notifications or turn down the audible notifications. For example I was driving with my hearing aids in, got a text message and the audible notification before the text message just about blew out my eardrums. This is especially dangerous when driving. They also pop up when using turn by turn navigation as well as news story's popping up on the phone. If they come out with a newer version where this functionality can be adjusted I would give this product more stars, as it is im considering retiring the product to Costco because of this..Version: 2.30.0
✓ App reviewApp is incredibly temperamental. Specially frustrating when it says that I am in a phone call when I am not at which time I cannot change the programs. The directional function is cool but it doesn't really help much. I can't really hear any better or worse. It's the temperamental nature of this app that drives me crazy. I do not like it.Version: 2.30.0
✓ Does NOT stay connectedDoes NOT stay connected when using iPhone, iPad or tv sound bar. For A cost of $300 this is ridiculous!!!.Version: 2.30.0
✓ Like...could use some workI love the ability to use this app with my hearing aids. I feel that it could use some improvements. Overall I really enjoy the app!.Version: 2.30.0
✓ TerribleTerrible performance. If you want to stream music or movies be advised the sound quality is terrible, like an old transistor radio from the 60's. You will be disappointed When using streaming for gps on smart phone there appears to be a delay and directions come on mid sentence. Makes the navigation function worthless. Pretty much worthless for anything but phone calls, and the sound quality limits even this function . If I could give it a lower rating I would.Version: 2.30.0
✓ New userVery disappointed. It takes multiple attempts to connect and about half the time it doesn't connect at all..Version: 2.30.0
✓ Troublesome!This app was recommended for my new Signia Connect S+ aids and the Smart Connect (Easy Tek) streamer. It seems to connect and work 50% of the time, and when it doesn’t the message “ this app is not suitable for iPhone” appears. After persevering for weeks, I’ve switched back to the older Signia EasyTek app using Manual set-up and this appears much better!.Version: 2.30.0
✓ Smart connect app,This app is the most annoying app I have ever used, constant beeping and sound changes drive me crazy. Why it dose it I have no idea. Pleas make it stop..Version: 2.30.0
✓ Cuts offDon’t waste your money. The first one failed, the replacement has failed. They asked for $100 to repair the design flaw. It cuts off after 2 minutes or so. As there is no indication that it has failed, one knows when the other party asks “are you are still there?” Equipment fails. How does the vender deal with it? These people are money from their failure. I’m stunned that Costco still deal with them..Version: 2.30.0
✓ Rexton Emerald, and ipadAdjustments to volume / tone don’t stay, they revert back on their own..Version: 2.30.0
✓ JmanfeldPoor interface. Difficult to navigate..Version: 2.30.0
✓ No one cares!For over three years people have been complaining about this app. No one seems to listen or care. I expect better from Costco..Version: 2.30.0
✓ Worst app on my phoneWon’t stay connected and won’t reconnect without restarting hearing aids and the app. This happens multiple times a day and I’m on my 4th necklace. If you are looking for an external Bluetooth connection app, run away from this one..Version: 2.30.0
✓ IPhone compatibilityLooks like it hasn’t been upgraded in a long time. Doesn’t work well with my iPhone 7+. Worked much better with my 6+..Version: 2.30.0
✓ Great idea butFar from functional. I played with this a year now. And whatever was set on only 2 channels by the audiologist is how it stays. My aides still whistle and backfeed to a howl. Rooms of Elle talking make it impossible to hear, oh, and sitting at the dinner table with guests, just forget being in the conversation, as chewing my food sound is overwhelming. No adjustment can b made..Version: 2.30.0
✓ UselessThis is a hopeless app. My hearing aids were much better before this awful Bluetooth ‘upgrade’. Hope to get rid of these soon and go back to my old system!.Version: 2.30.0
✓ Terrible. Should be less than 1 starDifficult to connect with both the Smart Connect device and the hearing aids..Version: 2.30.0
✓ Not ready for PRIME TIMEI am reviewing the app with a Kirkman 7 aid and a TV transmitter Expect the TV transmitter and any apps such as WAYZ to drain the battery so that you must recharge twice a day. After a phone call it hangs on the phone. Sometimes I can return it to Auto by turning it off. Other times I simply have to wait. I am disappointed that the unit decides what mode to use. We were in a restaurant and I programed for a narrow hearing range ahead to listen to my wife. Smart Connect decided I should listen to the loud party behind me. I should be able to control my aids..Version: 2.30.0
✓ Terrible appProbably should be one star but at least it works sometimes. There are so many problems with it I won’t waste my time enumerating them. Just beware..Version: 2.30.0
✓ ConnectWhenever I try to change app mode on phone, it crashes, tried to fix with app software help, they gave up!!!!!!! When connecting with a TV transmitter, it never remembers to reconnect and the connector(&me) have to almost touch before it streams, very poor support..Version: 2.30.0
✓ Nice convenienceI would really like to be able to make equalizer like adjustments (not just a base/treble slide) and be able to save the settings into an available program..Version: 2.30.0
🙂 Connexx Smart Connect Positive Reviews
Connexx Smart Connect works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Connexx Smart Connect.
⛔ Connexx Smart Connect Problems
