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IHealth MyVitals App Complaints & User Negative Comments 2024
IHealth MyVitals app received 35 complaints, negative comments and reviews by users. Have you ever had a bad experience using IHealth MyVitals? Can you share your negative thoughts about ihealth myvitals?
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IHealth MyVitals for Negative User Reviews
✓ Don’t get this ‘upgrade’ er sales toolI downloaded the update because I was prompted. My 50+ year old eyes can’t read the TINY GREY TEXT ON A BRIGHT WHITE BACKGROUND. I’m not gonna run out and replace my BP machine, thermometer, blood OX and composition scale just for Bluetooth connectivity to this app. Though I can’t be sure because I can’t read the screen, they seem to have remove the manual entry functions but conveniently, I can easily and obviously buy all sorts of new equipment. It’s a bogus upgrade. Nothing to SEE here..Version: 1.6.3
✓ Garbage…. Don’t get it!You cannot manually save your data, despite it saying you can. I have an iPhone X on ios15 and this app will not allow saving data. To make matters worse, I had the old app with all my old data on it and it allowed me to manually save data. It has Bluetooth capabilities, BUT only with obscure devices… what good is that? My blood pressure machine is an Omron, Polar health tracker, and even an iWatch, plus my blood oxymeter spO2 doesn’t connect. This app is clearly next to effing useless..Version: 1.6.3
✓ Non-Existent Support & minimally Functional SoftwareSo much is lacking from this software. Max data that can be viewed is ONE YEAR! No pinching to zoom in or out on charts. You’re forced to turn the phone when you view charts. …and God forbid something goes wrong, you’ll never reach tech support in the states. Do yourself a favor and go with another company. I can’t imagine there’s one worse than this. STEER CLEAR! You’ve been warned. They seem to finally have timely damage control though. Developer response time on critical reviews is fantastic. If only they responded to customer support tickets in as timely a manner and actually spent some money on improving their minimally functional software, I could honestly give them five stars. Get your priorities straight, iHealth! You’ve got excellent hardware that is being destroyed by your errant priorities. I finally solved my own problem by removing the US app and installing the Euro app (no distinction made in the App Store but light blue is US and orange is Euro). I’m still forced to log out and log back in to force the data into Apple’s health app though. …horrible software!.Version: 1.6.1
✓ Recent update broke syncingI’ve been using this app for a couple of years just for taking my daily BP. After the update 1.8.0 from two days ago the device will no longer upload vitals to HealthKit. It will still connect and looks like it’s going to work. But when I hit the upload button the app says there is no data and the iHealth device no longer has the data stored. So it is lost and I must manually enter it in HealthKit. Have tried forgetting the device and re-adding it but has not helped..Version: 1.8.0
✓ Will not work without creating an account.I bought an iHealth Wireless Thermometer which is supposed to connect to the iPhone via Bluetooth. Won’t connect without creating an iHealth account, both the free and Pro apps. Also, on the app description, it states the app doesn’t collect data, which doesn’t make any sense as you just provided a user ID and password and I’m pretty sure they are going to ask for your email if you ever need to reset you password. Anyway, I’d be happy to create an account if I was sure this app worked well with the device, but I’m not about to create a spam bucket into my phone..Version: 1.3.0
✓ Takes ages to connectI have their device that measures the blood pressure. It fails to connect to my iPhone repeatedly and that is very annoying. If my AirPods connected like this, I would have binned them a long time ago..Version: 4.4.0
✓ Lost functionality to silence timerLegacy version never had the ability to silence the timer when doing multiple blood pressure monitoring, other than physically switching your device to silent. This new version doesn’t even allow that and overrides the silent switch to make audible countdowns. The only recourse is to use the volume switch to lower or eliminate the sound. All good, except you need to do this EACH time you measure and afterwards remember to turn the sound back up to hear desirable sounds, music, alerts, etc. Just why? It would seem simple to just have an option in the app to silence the timer..Version: 4.0.0
✓ Doesn’t work with old devices - PoorI have an old BP iHealth monitor that connects with an old Apple 30 pin adapter. This works fine on the Legacy app but will not connect with this new app. Poor..Version: 4.3.0
✓ No longer syncsI have a number of these devices which I had purchased a few years back. Most of them I have discarded as I found the results too imprecise. I am only retaining the HS6 WIFI scale, which has been working for me. A few days ago, the data will no longer sync to the app. I have done everything I could think of - changing WiFi (2.4Ghz), re-install, etc and nothing works. I see that the WIFI icon on the scale shows that I am connected to the WIFI and I see the scale on the mesh network. (I also tried non-mesh and different network). But somewhere there is a problem and the scale data is not being transferred to the app. I have the latest Version 4.0 app. No different. I am starting to think that they have disabled the data transfer as the want to see the new scale which is only Bluetooth. Update - nov 25th. This app now has been fixed and will now sync again.Version: 4.0.0
✓ Buyer beware. They drop products.They forced a new app move then announced they won’t support the HS5 anymore even when older scales are supported still. Avoid them! They made a perfectly working scale useless along with all of my data. I can assure you by forcing me to buy a new scale it won’t be there’s. I wish I didn’t have other products from them so I could just get rid of them and their app. Between years of poor customer support on a number of products. The app randomly synching data (miss a number of days then does one then misses more) and now this. Skip these guys..Version: 4.1.0
✓ Support for HS5S Vista scale?So this app is supposed to replace the legacy iHealth app, but this can’t be used to manage the HS5S Vista scale, so I’m forced to still use the legacy iHealth app, the problem is, that the legacy app no longer displays my data from the scale (that data still shows up on iHealth cloud and in the new app, so at least I have access to the data) but it’s weird to have to use 2 apps, one to manage the scale and another one to get access to the data itself. Will support for the HS5S vista scales eventually be added to this app as well? Thanks!.Version: 4.0.0
✓ Utterly dreadfulThe app does not connect to recently purchased scales, using my iPhone 15 or iPad Pro . This despite following all instructions..Version: 4.5.0
✓ Legacy app UI is betterThe legacy system UI is better and more intuitive to use. It’s not great but better than this. Don’t fix things if they are not broken or hire proper app developer with good iPhone UI development experience..Version: 4.1.0
✓ Only one person data saved at a time?I have a family of 4 and this is set up so I can only save my data and that’s it. Why is there no way to have kids and spouse data saved on here too. If I needed to show the doctors trends on their vitals I couldn’t because it would show up as all mine and no way to separate it out? This is bonkers. What do I have to do set up an account for each person that’s going to use it ? I am not setting up an account for a 3 year old and a 5 year old. That is so stupid..Version: 1.9.0
✓ They have duplicate materials under terms and conditions and privacy policyBut there is absolutely no information on what they use your data for other than calculating your blood pressure. Obviously that cannot be its only use and they are not being transparent about what they’re doing with all the data they’re collecting from all the thousands of people whose information they’re gathering and whose blood pressure they are recording. Apple is not supposed to allow an app that doesn’t have an adequate privacy policy so I’m wondering what happened up at apple to allow this. I plan to contact Apple as well..Version: 4.1.0
✓ Very poorWill not save password so cannot log in . Rubbish app.Version: 4.1.0
✓ Not impressedI was just prompted to load the Pro version of the app. After doing so, my BMI reportedly jumped from around 27 to over 60! Also, the only way to enter my temperature is to enter it in the old app and it will sync to the new. I don’t own any of the devices that direct connect to the app and don’t intend to buy them just to make the app work. Fix these issues and I’ll update my review..Version: 1.6.3
✓ Avoid this version as long as you can!I have two iHealth products, a pulse oximeter that syncs to the app, and an older thermometer that doesn’t. There no longer seems to be a way to enter data from the thermometer into the app so you can track temperature trends. If it doesn’t sync, you can’t save the data in the app. If there is a way to enter data manually, it’s hidden and not easily intuitive. On top of that, it is inconsistent in keeping the Apple Health app updated with my data. This app is definitely a step backwards in terms of functionality and usability..Version: 1.6.3
✓ Won’t send validation emailTried many times. Deleted app..Version: 4.1.0
✓ IHealth Neo syncing wrong date and timeMy new iHealth Neo is syncing the wrong date and time. When I use the Neo without my phone and then go to sync it after the displays the wrong date and time. For example. I used my Neo at 2nd May 2022 at 5:15am then when I go to sync to my phone it says I did my reading at 1st July 2007 at 10:00am. I have checked everything and removed the Neo and re connected it and still the same problem. I have also tried emailing the support 3 times over 4 weeks and I had no response at all from iHealth..Version: 1.8.1
✓ Emailing history not workingOverall, I like the blood pressure monitor and this app, however when trying to email the history to my doctor, you come up against a wall after completing the email, as it has no “send” button, thus making it impossible to share the results. Taking multiple screenshots is the only way I’m currently able to share, which is cumbersome! Please fix!.Version: 4.3.0
✓ Data upload issuesI purchased a KN550BT wireless blood pressure monitor which works great. However when uploading the stored pressure readings using the app it will error out and all the data is lost. It is not uploaded and is deleted from the monitor with no way to recover. Deletion of data from monitor should not be deleted until the data is confirmed it is uploaded. This has happened multiple times and now I have no results to show my doctor. They need to fix this issue because the monitor is useless if I can’t review historical results..Version: 4.3.0
✓ The app doesn’t work properlyThe iHealth app is TERRIBLE!! It won’t allow me to enter my information because there is no save button. Also, I contacted customer care and they couldn’t help me fix the problem. The main reason why I purchased the iHealth Nexus HS2S was to track my weight and all of the other features. What is the point of having the scale if the app doesn’t work correctly? I’m stuck entering my weight manually and I’m not able to utilize the other features. I’m probably going to return the scale and purchase a different brand..Version: 4.2.1
✓ BP Doesn’t Sync to Apple HealthAfter downloading/installing the new version I immediately noticed my BP was not syncing from the app to Apple Health. My BP is taken daily with the Clear (BPM-1) monitor and data is captured by the new iHealth Pro app correctly. However, I had to reinstall the older app version for the data to sync to Apple Health. My weight from the Nexus scale and my blood oxygen levels from the Air Pulse both seem to capture and sync accurately via the newer IHealth Pro app to Apple Health..Version: 1.6.3
✓ Error 104Can’t download it won’t let me log in to register..Version: 1.7.0
✓ DisappointedSo far, I’m a bit disappointed with this app. I got it specifically to sync data with the Apple Health app but so far it hasn’t synced anything, even though by all appearances, it is set up to do so. I’ve gone through all the settings for the app and Apple Health that I can find and so far, nothing works. I’ll be happy to change my review if they can make this feature work, but for now, I’m not real happy with it..Version: 4.4.0
✓ Cannot ValidateNumerous attempts to login stall when it says it is emailing me a validation code but never does. Checked spam folder, checked for new email, nothing ever arrives..Version: 1.7.0
✓ Unable to sync + worrisome error messagesI’ve had the prior app and liked it fine for several years. Then I was forced to physically download this as a second version (not just upgrade in the background) First, it was nearly impossible get it set up and synchronized. It kept locking on a screen asking for my height and weight (ironic since one of the devices I was attempting to sync with is an iHealth scale. After about an hour of trying, and by total flukes of accidentally using some magic behavior patterns, it appeared to set up. Then I got repeated error message pop-ups saying something like, “another user has a similar weight, so you can only use the online version.” This seemed pretty nonsensical to me. Then the app wanted me to fill in a profile with a boatload of data - the kind I don’t give ANYONE any more. Ultimately, I trashed the app and all three of my iHealth devices. I don’t have time to tinker with so many glitches..Version: 1.6.3
✓ Connection to bp cuff does not work consistentlyThe cuff is BT connected per my iPhone settings but the app will not connect I am awaiting support to deal with it they did not understand the connection issue and gave me incorrect information to access historical data - not the issue.Version: 4.5.0
✓ Lost the will to liveAfter numerous attempts trying to set a password and validate, I gave up and dumped it..Version: 1.6.3
✓ Banner adsThe app used to be okay. There are some oddities like needing to explicitly disconnect some iHealth devices from the app after use to prevent battery drain, or needing to take temperatures twice in order to get them to register. But now they’ve gone and added banner ads all over the app. I’ve triple checked and there’s no option to opt out. Even if the ads are for their own devices, some of us are turned off by anything designed to make us itchy and acquisitive, unhappy with what we already have. This simply doesn’t belong in a health app, especially with no opt out. Please, consider adding an option to opt out..Version: 4.2.0
✓ The upgrades App is not as good as the legacy versionStruggling to connect via Bluetooth to my BP7 model since the upgrade. The phone has paired with the iHeath unit, but the App then won’t connect to the unit ???!.Version: 4.3.0
✓ DisappointingI was excited when iHealth announced a refreshed new app was on the way. Downloaded it only to find my scales are no longer supported, so back to the legacy app now. Next purchase will definitely NOT be an iHealth product..Version: 4.0.0
✓ App categorizing BP wrongApp syncs correct numbers but incorrect “category”. Saying Stage1 hypertension for perfectly healthy numbers. Seems like the range the app uses isn’t the range in the user manual. The device will be green, the app shows yellow. The device will be yellow, the app shows red. I love the idea of tracking my numbers but hate the app showing perfectly healthy numbers as not so..Version: 4.1.0
✓ Can't export or access data off deviceKeyboard doesn't work, so can't email data extract anywhere, can't access any cloud account where the data should sync to. Why have an account and login at all?.Version: 1.9.0
🙂 IHealth MyVitals Positive Reviews
IHealth MyVitals works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact IHealth MyVitals.
⛔ IHealth MyVitals Problems
