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MobileLink App Complaints & User Negative Comments 2024
MobileLink app received 127 complaints, negative comments and reviews by users. Have you ever had a bad experience using MobileLink? Can you share your negative thoughts about mobilelink?
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MobileLink for Negative User Reviews
✓ Doesn't workI have the nx1000, tried 3 different Samsung camera apps but unfortunately non of them work, best to just pull the sd card out and transfer it on the computer like a peasant..Version: 1.1.0
✓ Transfers pictures, but not videosI'm using this with a WB150F camera. It transfers pictures 100 % of the time. However it seems to only transfer videos sporadically. The status bar says that it has transferred 100% of the video, but it never says "finished". Somehow 2 videos ended up in my photo gallery out of the 10 that I tried sending..Version: 1.0.1
✓ Not working!!!I bought my camera because of the features it has, but this app and the remotefinder, does not work, please fix asap!!!.Version: 1.0.8
✓ UselessIt never worked once..Version: 1.1.0
✓ Completely worthless with an iPad or iPhoneThis app will not connect my new, rather expensive camera with my iPhone nor my iPad. Just spent a lot of money on a camera solely for a feature that DOES NOT WORK. Absolute rubbish. Get another's brand of camera.Version: 1.1.0
✓ Doesn't work on iPhone 6I've used this App successfully for a couple of years on an iPhone 4S but recently bought an iPhone 6 and have found the camera (WB850F) won't connect. The camera's WiFi address still connects in settings but when I select Share on the camera it just sits there trying to connect. I've tried deleting and reloading the App but that doesn't work. Tried selecting App Support and Report a Problem but it transfers me to a Korean language internet address. It's not a camera problem because I've successfully downloaded photos on someone else's 4S..Version: 1.0.9
✓ Waste of timeDoesn't work with my DV300F. Both with iPhone and my Galaxy Tab 10.1.Version: 1.0.4
✓ Says my camera is not supportedThe camera to me to get the MobileLink app and open it. The app tells me the camera is not compatible with this version of the app..Version: 1.0.9
✓ Doesn’t workThe app simply doesn’t work. Please remove from App Store..Version: 1.1.0
✓ Won't connect with iPhone 6 PlusIsn't connecting with iPhone 6 Plus, keep getting network connect lost pop up. Even though it's connected..Version: 1.0.9
✓ Just doesn't workDoesn't work on my ios devices.Version: 1.0.9
✓ Cant open the appAs soon as I open the app it says “A camera not supported has been linked to this app, View supported apps” then crashes. No link to anything. What is this trash app and why is it allowed to exist under Samsung’s brand name?.Version: 1.1.0
✓ Needs fixingThe iOS version of this app is not compatible with my Samsung nx1000. I'm quite disappointed, considering this feature was the reason I bought this camera..Version: 1.0.9
✓ Very disappointedI purchased the camera specifically for this function and I have yet to be able to get it I work on my iPhone. Very disappointed. I do not recommend this to anyone..Version: 1.0.8
✓ Waste of timeI keep getting an error message that it has connected to a camera that isn't compatible but I'm only using my Samsung DV300F. They need to update this or stop advertising it 😡😡😡.Version: 1.1.0
✓ No longer connects to my NX-1000Ok, I know it’s an old camera, but this app now does not connect at all any more. It says I have to use a supported application. Basically all of the network functionality of the Samsung NX-1000 has bit-rotten to oblivion. Time to buy a new camera? Yes. But not a Samsung..Version: 1.1.0
✓ Please fixIt worked until ios10.Version: 1.1.0
✓ Needs updateIt works great if u can actually get a connection...worked twice for me now it says doesn't recognize camera :( boo!.Version: 1.0.9
✓ Is there a ZERO star option?Doesn't even work..Version: 1.1.0
✓ Doesn't work on iOS7Doesn't work on iOS7, hope Samsung will fix that soon..Version: 1.0.9
✓ False Claims....I just purchased a smart camera from Samsung (WB850F) and one of the deciding factors was the capability to sync the camera with my iphone 4. I got the Samsung MobileLink App from the Apple Store and downloaded it to my iPhone 4 but I'm unable to connect the phone and the camera. Can you help as I had no luck with the product manual, online or telephone support personal?.Version: 1.0.8
✓ Would be lovely is it was updated regularlyI love the camera i have it linked to however the app is a bit of a pain. To get it connected to my phone is a hassle and half the time it just doesn't connect but Like another reviewer stated, u have to have patience and once it connects the transfer is seamless! I really want to love this app. Please fix the bugs already!.Version: 1.1.0
✓ Don't downloadError message before seeing anything inside the app. Clearly Samsung cba to fix this app looking at reviews.Version: 1.1.0
✓ Samsung please fix asap!Can't get my new ex2f to connect with my Ipad. Please provide solution..Version: 1.0.8
✓ Doesn’t work! UpsetI got this camera and the camera itself is sooo good and works perfectly fine that I would want to import the good quality pictures it takes to my my phone. But this app not only does it take very long to import the actual pictures but once they become an option for me to import them it says “import fail”. Very upset..Version: 1.1.0
✓ Work on stabilityDecent app, but please work on stability. App crashes often..Version: 1.0.6
✓ Use to workRecently stopped working and says camera isn't supported..Version: 1.1.0
✓ AwfulUsed to work well once but now fails. Solution don't buy a samsung camera..Version: 1.1.0
✓ Stupid!Was told to download this app for my camera and it isn't even compatible with my Samsung Camera! What a stupid app! How about fixing this so we can actually use it!.Version: 1.0.9
✓ What the ?Worst. I don't ever leave reviews but this I had to. It says it's not supported. WHACK how else am I supposed to transfer my files through WIFI it's the WHOLE point of the camera WIFI option #angryBuyer.Version: 1.1.0
✓ My older camerasThis use to work years ago and love it but now it doesn’t. This is first I tried again after years thought it might have been fixed, disappointed!!!! Please fix or unfix to make it work with older cameras!!! Again.Version: 1.1.0
✓ Please fix!IOS will not connect to the camera's WiFi, ever since the 10.0 came out haven't been able to share images to my phone/tablet... very sad 😞.Version: 1.1.0
✓ Poor QualityI have a DV300F and I got the wireless transfer to work, but the quality of the transferred pictures was awful..Version: 1.0.8
✓ Such a shame :(Reviews are good so give it a shot, it worked for them I guess. I connected to to WiFi, opened my app, "MobileLink" was selected, all was as it should be, however my camera was supposedly "Incompatible". So looks like I will be emailing all my photos one by one!! Not a fun way to spend a holiday may I just say... But like I said, I could be missing something - they should make it more obvious as to what you're supposed to do..Version: 1.0.9
✓ IOS7 DV300F doesn't work!I was so excited about this function. Why they don't work?! Please fix this app!! I know you can do it, samsung!!!.Version: 1.0.9
✓ Forgotten product - no support and no hopeI find buying Samsung products is like buying toilet paper. Use once and flush. This app opens up but has so many broken quirks, just to get it to work on iOS, it just fails outright. I’d list all the disappointments I’ve had with Samsung, but 7 years later and this app doesn’t work any better than it did day 1. I’m not sure what I was expecting but at the very least write an app to replace this one, with some support of the older cameras. Quit just dumping products after launch. Make an effort!.Version: 1.1.0
✓ JunkSays my camera is not compatible. It is listed on the types. Never worked worth a crap anyway..Version: 1.1.0
✓ Doesn't work on iPhone 7!Rubbish. Always have problems with this app..Version: 1.1.0
✓ Please update the appI recently started to rescue my Samsung camera from 2012 and I can’t use this app at all. Please update the app so that it can work in 2023!!!!! I wanna transfer my photos to my phone plsssss.Version: 1.1.0
✓ Useless crashesTried two separate versions of iOS on an iPhone and iPad. Always just states this message on launch then crashes straight away "A camera that is not compatible with the current application has been connected. view supported applications." I have not yet connected any cameras! I am following th set up guide on the camera screen. Buggy app, please fix..Version: 1.0.9
✓ 👎🏽👎🏽👎🏽I conquer with the last person that left a review. This app is a waste. As soon as you open it just closes..Version: 1.1.0
✓ Samsung being SamsungNothing but a Mickey Mouse company trying but failing as usual. Horrible app. Doesn't connect. Cameras getting returned. Stick with copying Apple with phones Samsung. There's enough suckers in that electronic realm to handle your subpar quality..Version: 1.1.0
✓ The app now works .I have the WB150f . If the app does not work, you need to do a firmware update . Once I did that , the App now works ..Version: 1.0.6
✓ JunkNot work :/.Version: 1.1.0
✓ Not working at allThis app does not work at all. Last update 4 years ago? I need tp transfer some videos.Version: 1.1.0
✓ Stopped workingThis app worked for a few months, then suddenly stopped and now the app tells me that my smart camera is no longer supported even though it has mobile link directly on it to share with this useless app. I’ve purchased 2 Samsung products in my life and had trouble with both, so I’m done with Samsung..Version: 1.1.0
✓ FailDid not seem to work at all. Says camera is not supported but App Store description clearly says for DV300F. Also my camera was not turned on when I first tried the app and got the same message..Version: 1.1.0
✓ MobilelinkNot a lot of use in Japanese if you buy it in Australia.Version: 1.0
✓ Dv300f doesn't work. Don't know why. Very disappointing since this is why I bought this camera.Brutal.Version: 1.0.7
✓ UselessTried connecting the Samsung WB150f to an iPhone 4, 4S and an iPad....all failed no matter how many times I tried..... Why market a camera with wifi connectivity to smartphones and tablets when it doesn't even work....... Samsung has once again failed, releasing half baked stuff....Version: 1.0.6
✓ Please Update.Please update and/or fix bugs. To slow to connect..Version: 1.1.0
✓ Great app once you get it to connectTook me ages to get this app working with my camera (ST200F) I had the same issues with everyone else with the not compatible messages even when I had connected my iPhone wifi to the camera wifi however I have discovered my iPhone needs to be charged (over 50% battery) to connect to the camera. Once connected though the photos transferred within a few seconds which is excellent..Version: 1.0.9
✓ It never workedI have been trying so many times to connect my iPhone to my Dv300f, but it never worked. I am very disappointed..Version: 1.0.1
✓ Won't work!It won't work with NX1000! Why? It says not supported.. Why?? Please fix this bug Samsung!.Version: 1.0.9
✓ For god sakes add some featuresThis is the single most featureless iOS app I have ever used. It’s easy, but it is incredibly lacking. It is in dire need of an update. Add the ability to delete files. Or the ability to only show files that haven’t been synced to the phone. Also maybe let new users know that they need to log off their home Wi-Fi, and connect to the phone is the Wi-Fi first. That was way too difficult to figure out..Version: 1.1.0
✓ MisleadingApp does not upload video as advertised. Only pictures.Version: 1.0.9
✓ IncompatibleI installed this app in the hopes that i will be able to transfer a movie from my wb850f successfully without audio distortion.... But... still the same. Video aspect was fine but the audio had a problem. It is not samsungs fault but apples since they are very picky about softwares, programs and stuff. They just hadnt made samsung cameras compatible with their system, i guess..Version: 1.0.6
✓ Not compatible?!?ST200f Samsung camera not compatible..Version: 1.0.9
✓ Does not workAnother case of failing to get something so simple to work. I use my camera alot and would not buy an Apple Iphone purely based on this..Version: 1.0.9
✓ Compatibility Problem!!Got a new camera. The app says the camera is incompatible with the current app version. As the app does not work it should get 0 stars!! Fix the problem Samsung. Also, it has not been updated for the 4 inch display. Update to review: Figured out how to connect to the camera. The method is not too complicated but it isn't explained which makes finding out what to do very frustrating and wastes a lot of time.Version: 1.0.9
✓ It is in English, but still a little trickyIt is now in English, thanks to the latest update. The camera sends out its own wi-fi signal. Start the Mobile Connect on the camera, then on the phone go to your wi-fi settings and select the signal displayed on the camera screen. The camera will then show that a phone is trying to connect, select ok (or whatever it says). Now you're connected to the camera! But you will then need to open the Mobile Connect app on your phone in order to see and transfer pics from the camera to you phone. This is so much better than having to load them up to some cloud service. Especially in areas with limited wi-fi! Version 1.0.9 is not working for MobileLink. I now have to use cloud service to get pictures to my phone. This is quite a hindrance while traveling and it takes so much longer to transfer photos. Please fix..Version: 1.0.9
✓ Not the best app, but at least it used to workIt's been useless since the new iOS..Version: 1.0.9
✓ MehApp was great when it worked years ago, but now no connection.Version: 1.1.0
✓ App faultApp not work!.Version: 1.1.0
✓ Doesn’t work ?It doesn’t work ,nx1000 camera , it’s showed copy but not copying in phone , ?????.Version: 1.1.0
✓ Very disappointingI just bought Samsung MV900F , this app does not work at all as well as the remote viewfinder for the same camera . I hope they will have the update for the app or an update for the camera..Version: 1.0.8
✓ Great concept, horrible execution.My camera (Samsung nx 1000) is no longer compatible with the application. The app hasn’t been updated in YEARS so a major selling point of my camera is completely useless. It’s rare that I write reviews, but this is so frustrating. Don’t create an app that works in conjunction with other products if you’re not going to update it so it continues to work....Version: 1.1.0
✓ Utter crudThe app does not work. Won’t connect phone to camera. Useless..Version: 1.1.0
✓ Not WorkingThis does not seem to work for me..Version: 1.0.8
✓ Doesn't work!Needs an update. Says iPhone 6 is not compatible.Version: 1.1.0
✓ RubbishRubbish. Simply doesn’t work. Wasted my time..Version: 1.1.0
✓ AnnoyingI have a Samsung WB150F. When I first got it and downloaded this App. It worked fine but now when I try to transfer the photos it starts the transfer and then says transfer fail. Very, very annoying..Version: 1.0.9
✓ Doesn't work for iPhone 4Disappointed that it doesn't work with an iPhone 4! Will it ever work???.Version: 1.0.9
✓ Good but recently not connectingI have used it in the past and it works fine. Now I am on vacation, I open the app it tells me to connect to wifi and I do, but still not recognizing that in the app. Is it because I am not on wifi otherwise? I don't think I had that issue before. It's kind of frustrating. But not a big deal, I don't completely need to upload them right away, just thought it would be nice. Please update this for the new iOS 10 update!! I really would love to connect my phone to my camera! Please!!!!!!!!!!!.Version: 1.1.0
✓ It doesn't work:(.Version: 1.0.6
✓ Worst app ever!!!Won't link. Just crashes!!.Version: 1.1.0
✓ App has no access to photosFails to copy as it doesnt have access, please update.Version: 1.1.0
✓ Fix this please!Was looking forward to using this app and it does not work..Version: 1.0.8
✓ Stopped workingApp no longer works with iOS 13.7.Version: 1.1.0
✓ Not working at allTried many time, but mobilelink didn't work on my NX1000 camera..Version: 1.0.8
✓ RubbishDoesn't work!!!!.Version: 1.1.0
✓ Very counterintuitive.After reading some helpful comments/reviews, I've found that the app does actually work. but it's a very counterintuitive and badly designed process. Samsung really has to update this app to make it more user-friendly..Version: 1.0.9
✓ IncompatibleThis application does not work with the NX1000. Please add support for the NX1000..Version: 1.0.9
✓ This used to workThis app worked before iOS7 came out. Now nothing. Super lame..Version: 1.0.9
✓ TerribleThis does not work at all. It's just a waste of memory on my phone. I wish I could give it no stars....Version: 1.0.8
✓ Pure crapWhat a waste of time! Doesn't work..Version: 1.1.0
✓ Need updates!!!!!!!!!Plz.Version: 1.0.9
✓ Not compatible???Why have it if it doesn't work?.Version: 1.0.9
✓ Needs an updateThis app worked great until iOS 8 came out. Now, it is useless. Furthermore, my smart camera (NX20) isn't compatible with the other Samsung smart camera app. This app hasn't been updated since Feb 2013, please, I think it's due for an update. Without it, the wifi on my camera is useless and totally defeats the purpose of why I chose a Samsung smart camera!.Version: 1.0.9
✓ What a jokeNot compatible with NX1000 Pls make it compatible.Version: 1.0.9
✓ Don't waste your timeLike everyone else is writing, it keeps popping up saying that it's not compatible with my device, bottom line it's not working at all.Version: 1.1.0
✓ Love the concept, don't love how long it's taken to figure outOk, so I finally have figured out how to get this app working, (I hope) after having numerous messages saying that it wasn't compatible with my device. I went into my phone settings, clicked on wifi settings, opened the application on the phone and the phone located the camera. Turned on the app in my phone and hey presto, It worked. Very handy to keep the in-laws with a constant stream on baby pics now. I turned it off and on again and had to manually go into the wifi settings again so will be a little more time consuming but quicker than turning on the computer and downloading all of the pics when you want to just send one or two on. Hoping that this works for all :-).Version: 1.0.9
✓ REALLY STUPID APPThis app does not work. I can't understand why someone creat an app that would really frustrate any user. Please get your act together!!! Or just keep out of this app world..Version: 1.0.9
✓ JokeI wanted to buy the cannon s110 but the salesman talked me into the Samsung because of its connectivity !!!! What a joke the only thing it connects with is the wall when I throw it against it . Doesn't work at all.Version: 1.0.9
✓ DisappointedKept telling me my device wasn't compatible even though it's listed as a compatible device..Version: 1.1.0
✓ Doesn't workWon't connect on iPhone 5..Version: 1.0.8
✓ Stopped workingWorked until iOS 10 😩.Version: 1.1.0
✓ Please fix!Doesn't connect to the wb850f. Would be nice to use the 'smart' part of the camera....Version: 1.0.8
✓ Update neededPls update as doesn't work!!!.Version: 1.1.0
✓ DisappointedWorked on the 5s not the 6s needs to be updated reflects on all of their products.Version: 1.1.0
✓ App will not workI had this app before and it worked fine, i had to delete it and since re-installing it will not connect to my WB150F camera, please sort this asap, it just says a camera that is not compatible is already connect even though nothing is, camera was expensive and this was a big selling point and it currently doesnt even work.Version: 1.0.9
✓ Doesn't work.Downloaded the app and received a message that it had linked to a camera that wasn't compatible - before trying to link to a camera - and the only option given us to end..Version: 1.1.0
✓ Not user friendly.Inspite of the many updates,still i cant access it using my wb150f. please fix it. thanks! 😔😔😔😔.Version: 1.0.2
✓ Doesn't work with ST200 it seemsWell, the reviewers who state this works obviously had it working as a one off. I installed the app, connects the phone as advised in reviews, connected them both. However that's where it stops, when they connect, I just get a message on the camera saying 'Sharing file', and that's it. Bit of a waste of time really..Version: 1.0.9
✓ Need updateIt was working fine when I first bought the camera but now I can't transfer photos to my phone . I thought if I delete the app and download it again but it comes up as downloaded from app but I can find it on my phone and when I tried to open thorough App Store it did nt open , so defiantly need to fix these problem if samsung wants consumer to buy products . Sunny Ipswich QLD AUSTRALIA.Version: 1.0.9
✓ Doesn't workPlease fix this app, I just bought my camera today and would like this to work!.Version: 1.0.8
✓ Does work—but maddening!It _will_ work (iOS 8, iPhone 5) if you follow the instructions others note and carefully go back and for between the camera and iOS device. But it is SLOW. You have to scroll through ALL the pictures on the camera to get to the most recent. Any other solution will be less painful..Version: 1.0.9
✓ WB250F not supportedWhy have the app if it isn't compatible with all Samsung smart cameras! Was looking forwarded to using this feature >:|.Version: 1.0.9
✓ Needs an update for iOS 10Finally started working after over a year of having issues connecting & now with the iOS 10 update, it's back to being broken. The app is great.... when it works. Please update ASAP!!!.Version: 1.1.0
✓ NiftyPress the MobileLink icon on your camera then connect to it through your wifi settings on your phone, finally, start the app on your mobile and it'll work fine. It's a decent little app once you've cracked this..Version: 1.0.9
✓ Doesn’t work at allDoes not support camera in iPad or iPhone… disconnects..Version: 1.1.0
✓ SamsungIt worked at Xmas. Now says that a camera is Connected that is not supported and forces an end message With no options.Version: 1.0.9
✓ Load Of Rubbish AppI have a WB850F camera but the app is reporting that I am trying to connect an incompatible camera. Sort yourselves out Samsung.Version: 1.1.0
✓ No videoCan download pictures . But not videos..Version: 1.1.0
✓ CONFUSED!Lots of people have problems with this app. and many followed an alternate set of directions and are having success. For me, I have not been able to get the app to work and have not found any comments about my particular issue. Here is what I experience. I turn on my camera and go to WI-FI. I select the mobilelink icon and it starts putting out its signal (it never asks me anything about uploading selected photos or all photos as most people say). I go to my wi-fi settings on my iphone 5c and the camera's wi-fi spot shows up. I click it and after maybe 25 or 30 seconds it shows a check mark that it is connected, but there are no wi-fi bars up on the top of the screen. It just shows the cell signal as if I am not really connected to wi-fi. The camera, however, does recognize a request and asks if I want to accept or cancel. I hit accept and a bar shows up moving and saying uploading files. I hit the Mobilelink icon on my phone and it comes up with a window that says it is an app that allows me to upload pictures from my camera. I hit OK and the black screen says no files selected. It does nothing else. I try hitting the transfer icon (picture of camera and iphone in top right corner) but nothing happens. HELP!.Version: 1.0.9
✓ Please fix thisDoesn't work at all... Kept saying that the phones not connected to a Samsung camera network while it is already..Version: 1.0.8
✓ Mobile link app not workingHi, I've just upgraded my phone to iPhone 5S and iOS 8, and this app now does not work...it's very frustrating....will thee be n update for this app? My camera DV300F is not compatible with the smart link app so I now can't use this app....I'm feeling very upset as this camera was was not cheap and the best function is being able to link it with my phone.....😟😟😟😟.Version: 1.0.9
✓ Rubbish. Doesn't connect to iPhone ISO6Please fix this otherwise I have wasted $280 on this camera.Version: 1.0.9
✓ Terrible!!!!This app does not work on iPhone 5, the newest IPad or the iPhone 4!!!!!!.Version: 1.0.9
✓ Doesn’t work anymoreApp used to work great. 7 June 2019 it worked now in July doesn’t work. Looks like it is working but photos doesn’t appear on iPhone. Tried Samsung support they quickly responded but answer is it no longer a supported product. Not enough sales seemingly!.Version: 1.1.0
✓ Doesn't work eitherWell I know that many reviewers confirmed it IS working sadly I'm not convinced. The step connect-to-camera-wifi in ur phone somehow does not work in my case as it is NOT ON MY WIFI LIST. Obviously I got nothing to select hence cannot enjoy the fun. Don't know if I am alone but it is hard to believe that no one behind this app has done anything to ease our pain. Please? Genius?.Version: 1.0.9
✓ Not compatableIPhone 4S not compatable with WB150S. Reason I bought the camera for that feature! What a joke!.Version: 1.0.9
✓ Why u no work?Sigh.Version: 1.0.9
✓ Does not workNo stars as the app doesn't work. I have dv-300f and can't get past the first page. Samsung fix it already !!!.Version: 1.0.8
✓ One Major FlawIt transfers pictures at full size really well. However it is let down by one fatal flaw, and I hope if anyone at Samsung reads this they try and rectify it ASAP: Upon transferring to the phone, all EXIF data is stripped from the image, including very basic stuff such as the time and date the image was taken. This is a nightmare for anyone who wants to upload their pictures somewhere such as Flickr (because no Flickr support on the camera) using the iPhone, while maintaining date and time data etc..Version: 1.0.8
✓ Need a updateNeed a IOS 10 update.Version: 1.1.0
✓ Great when you eventually work out how to use itThe app would be perfect if Samsung actually made it a little more user friendly.... Or even just added some simple instructions especially for iPhone users. Took me about half an hour playing around with the app and camera until I worked out what to do. But once I managed, it's quick and easy to add all pictures to handset.Version: 1.0.9
🙂 MobileLink Positive Reviews
MobileLink works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact MobileLink.
⛔ MobileLink Problems
