- 41.9LEGITIMACY SCORE
- 45.9SAFETY SCORE
- 4+CONTENT RATING
- FreePRICE
EasyTek App Complaints & User Negative Comments 2024
EasyTek app received 74 complaints, negative comments and reviews by users. Have you ever had a bad experience using EasyTek? Can you share your negative thoughts about easytek?
Please wait! EasyTek Facebook comments loading...
EasyTek for Negative User Reviews
✓ Pas très bonEt même je dirais bon à rien mais pour les appareils eux très efficaces.Version: 2.30.0
✓ Frustrating at Best!I have been using my Easytek for over 4 years and have been through 3 units so far. They work well for a few months and start failing routinely, nearly on schedule and almost the exact same way. First, the start to drop out while in use. Secondly, they constantly switch back and forth, sending on-off tones to my hearing aids which is extremely annoying. Then, as soon as I answer a call with the Easytek button and say hello, the call drops out of the bluetooth to regular phone. I can’t have that happen while driving in IL. Lastly, before it fails completely, the Easytek app or pendant, has to be constantly re-installed and paired to my phone and hearing aids in order to re-connect them together. Being as I go through the VA to get my care, I can only upgrade every 5 years and until my upgrade comes due, I am stuck with this. I’m not even sure if they will send things iff for repair, which leaves me without until items return. Typical! The VA obviously gets contracts to the lowest bidder. I do not recommend this product coupled by the Easytek pendant..Version: 2.30.0
✓ Refuses to connect to hearing aids.This is my second easytek, the first one worked and connected pretty well. This second one has paired with my iPhone X, but the program refuses to acknowledge my hearing aids at all. The touch control program works, but easytek - the one I want for streaming is essentially worthless. Extremely frustrated!.Version: 2.30.0
✓ Works but app gives confusing messages and iconsApp does't seem clever enough to switch between touch mode and easy ten mode and is always offering strange dialogs to repair things or go into demo mode. Currently showing an icon with two lines and a zig zag arrow for one of my hearing aids - I have no idea what this is suppose to mean!! Could do with some ux designer to look at this app..Version: 2.0.84
✓ Let downAfter waiting patiently for my hearing aids to come in i got them fitted and when i got home i could not get the app to work with my hearing aids. extremely let down.Version: 1.3.1
✓ Needs WorkI’ve had the app for a year now! The interface is good when connected, but the easy tek does not always connect! When the button is pushed to interrupt streaming, it will not reconnect to stream as it will with the tv feature! Great hearing aids, but mediocre blue tooth accessories!.Version: 2.30.0
✓ MrVery disappointed with product staying connected to hearing aids, keeps disconnecting and have to reconnect constantly!!!! Range is rubbish too!!!! Drives me mad with frustration!!!.Version: 2.30.0
✓ DisconnectsGreat when it's working, but it regularly disconnects, and beeps a lot..Version: 2.20.0
✓ Ho HumWhen it works it is great but it doesn't work most of the time. 😤.Version: 2.20.0
✓ ReviewThe app works only after several attempts at connecting to the desired device. During other times it searches out and runs down its pitiful battery’s very short life connecting to any Bluetooth source: passing cars, wireless music sources and my tablet—all on its own. Also, the very valuable ability to configure the sound in loud and very active spaces (spacial configuration) disappeared after the last upgrade. It also requires special attention after said updates since it forgets a lot. I hope the next series of hearing aids is simply Bluetooth compatible without the drama and incompetence in soft and hardware design. 🤮.Version: 2.30.0
✓ Buyer BewareThe app is not totally as advertised. While it does provide an interface for the EasyTek streamer the spacial configuration is very lacking in that it does not provide quadrant listening like the non-EasyTek app. Also the spacial configuration switches back to normal on its own. I have exchanged emails with the app support people and changes have only made things worse. Hard to believe that the app used without an EasyTek device works better than the one for the $400 additional device..Version: 2.30.0
✓ EasyTekI regret wasting my money on this piece of tech. The software is not user friendly and sometimes getting to talk to my phone and the hearing aids is a long drawn out process. Not impressed in fact it is going back in the box and put in the draw for the next car boot sale.Version: 2.20.0
✓ ExpensiveVery expensive for something that's far more trouble than it's worth..Version: 2.30.0
✓ Love & HateWhen and if it works it’s good. It always crashes / doesn’t connect to the easyTek. Then you have to turn your phone off and turn off the easyTek and hope that will work. My opinion is they need to fix the piece of crap easyTek and this app. For what we pay for these items it is a joke they do not work correctly. I have the CIC primax 7 hearing aids and had the primax 5’s and they both had the same problems with the easyTek and the app..Version: 2.30.0
✓ Unreliable app, sometimes works, often does notThis app has not been updated in over two years. I have an iPhone X, and the app constantly cycles between programs, beeping in my hearing aids 8-12 seconds apart. I have had Signia Primax hearing aids and EasyTek for 30 months. EasyTek continually loses the Bluetooth connection with the phone. More perplexing, even when Settings>Bluetooth indicates that the phone is paired, yet the EasyTek App is not paired and will not pair with the hearing aids themselves. This condition cannot be reliably changed, that is, communication between the App and the aids cannot be reliably established. When this happens, one reboots the aids, the EasyTek and the iPhone, and still, communication between the App and the aids cannot be reliably established. Finally, the pairing of the iPhone to the aids for the purpose of hearing a phone call through the aids and speaking through the EasyTek is very good, but again it is unreliable. Callers complain that they cannot hear what I say, so I have to switch the audio from EasyTek to Speaker. At times there are wedges of the conversation missing..Version: 2.30.0
✓ Not perfect for meI’ve been using this app for approximately three years now and have found several things that bother me while I am using the app. For starters it is annoying when I am listening to music or other media and there is a sudden noise nearby. Instead of attenuating the noise it amplifies it to an uncomfortable level. Kind of like a gun going off in my ears. Not cool. Secondly, I get a notification tone with every incoming message or email unless I turn it, the notification, off for each text, email etc. Makes it hard to concentrate on tasks at hand. Thirdly, if I am using an app such as a language learning app, the spoken sentences are clipped in the beginning due to the notification tones. Self defeating to say the least. There are positives to the app such as the clarity when talking on the phone. I have a stethoscope that plugs in while at work that gives good amplification of the heart and breath sounds. Im sure there are other items to be noted or improved on but that is all I have for now..Version: 2.30.0
✓ FrustratingI have had the Easy Tec device and this app for over two years paired with the Siemens Pure bc HP hearing aids. . It switches from universal to music at will. Also constantly dropping blue tooth connection. I've had telephone callers tell me I was dropping out when my Easy Tec was under my shirt. I have had the Easy Tec device replaced three times and same problems. As we speak I'm not able to get this app to recognise my aids..Version: 2.30.0
✓ Easytek ouffJ’ai un iPhone huit et ça fonctionne pas très bien ça se déconnecte très souvent faudrait faire une mise à jour car j’ai aucune autre application qui pourrait fonctionner avec désagréable.Version: 2.30.0
✓ Easy TekMy Easy Tek works well on my TV, however it sometimes disconnects so I have to pare it again. The battery doesn’t last long so I have two devices. It’s better than having my neighbour hear my TV. I don’t wear the telephone piece too often as I like to keep the necklace inside my shirt. I do have the microphone for a speaker but that is very hard to make the connection. Most of the time the speaker starts and my connection isn’t there so I just leave it. That device to me is very important as I don’t hear any of the speakers as they don’t know how to hold the public microphone. The Easy Tek microphone l wish would work better. These gadgets are all very expensive and don’t always work..Version: 2.30.0
✓ EasyTekNot user friendly nor conistantly reliably and the user manual is useless, missing lots of stuff that I have had to learn from trial and experiment..Version: 2.0.84
✓ Should be betterThis is very very good. But it should be better. Siemens is capable of making it better. The app freezes in the "In call" mode and won't change back to Universal mode even a while after you hang up the call. Please fix..Version: 2.30.0
✓ EasyTek with silk 7I’d rate this app a 0 star if possible. The app keeps disconnecting from my EasyTek so every time I have to repair it with my phone. I have an iPhone X and I know the issue isn’t with apple. I can use any other device paired via Bluetooth and have no issues. The hidden modes that the EasyTek switches your hearing aids to without your permission is really annoying. They need to allow the user to manually change things if he/she desires too..Version: 2.30.0
✓ Frustrated to the Max!Have had this for two months now and it is not what it is advertised to be. Battery life is so short that you need more than one to make it through the day. Shows that it is paired to phone but has no sound. Drops pairing in the middle of calls for several seconds (no sound) and then static and picks them up again. Way too much money and aggravation for something that does not work..Version: 2.30.0
✓ Having spent a lot on my aids I expect better than thisIt is difficult to connect my aids to iPhone using this app. Get the message that aids can't be found when they are connected. Can't pick up the transmitter setting. Using top of the range aids I expect much better than this. As aids give me reason to wonder if I've spent my money wisely. I wonder whether the new owners of the Siemens brand are capable of running the hearing side effectively. There are other suppliers..Version: 2.30.0
✓ Constantly restartingMy right ear bud is always restarting like it just came on . The little tune that tells you it is coming online plays over and over and after I tried to get it looked at by the app they referred me to hearing specialist ... it’s not the hearing aids it is the connection between the hearing aid and the app ... if I turn the “easy Tek” app off, it stops ..once I turn the WIFI to connect thru the easy tek app it starts the issue all over again ... I was surprised that no one wanted to look into this . I waited to review this app just to give them an opportunity to assist but to no avail . Hope this helps people decide on whether they want to use it ..Version: 2.30.0
✓ Completely Rubbish AP (to be polite). Hardware OK.I often get connection between hearing aids, neck loop and iPhone - so I can adequately stream music etc from device. However, connection to app is a nightmare. 9 times out of 10, if you try to power on the neck loop or hearing aids, they quickly connect to each other - and iPhone easily makes the Bluetooth connection. But the App just keeps searching with no result - and only offers a cancel or retry option. Occasionally you get a screen offering repair or make new connection. Seems the best way is to simply disconnect everything, power down hearing aids and go through the whole set-up routine, from new, every time! Battery indicator for HA’s seems to go from full to empty in one or two steps - can’t rely on it as to estimated remaining use! Feedback of, for instance, useage is not available (although the audiologist does get stats). Adjustability is very limited - program selection, volume, treble-bass and on/off. Think the app needs more intensive development!.Version: 2.30.0
✓ Not happyBought for use with hearing aids will connect to calls but won't let you listen to music or movies on iPhone. Slow on updates, neck loop keeps breaking at ends mine has been repaired on no. of occasions needs improvement.Version: 2.0.84
✓ EasyTekBluetooth is garbage. Very difficult to connect on power up, frequent disconnects while in use. My $20 earbud is more stable..Version: 2.30.0
✓ Hard to understand and unreliablePretty poor app made worse by poor connection between easyTek and HAs. Hard to navigate menus, lack of plain English, low functionality ... needs development..Version: 2.30.0
✓ IanCompletely rubbish waste of money..Version: 2.30.0
✓ InconsistentSometimes it works sometimes it doesn’t. The only reason for two stars is that it works pretty good with the tv option. Other than that it doesn’t respond to changes that I make with any beep so I don’t know if I’m getting the adjustments I’m making or not. Then there are times that it will only give me a choice of demo mode or try to connect which doesn’t respond. For something that is supposed to accompany $6000 hearing aids it’s a disgrace!.Version: 2.30.0
✓ It could be betterKeeps disconnecting on me. Short charge life..Version: 2.30.0
✓ FrustratingThis app works mostly but is implemented in a way that might be described as clumsy, and at times maddening. EasyTek is slow to connect. Inches away from the hearing aids and the iPhone, it is incomprehensible this app can be so slow to connect. The easyTeK battery life is not good. Why was it necessary to prevent charging easyTeK while using the easyTek - at one time this worked. Why isn't the app aware of the devices using the hearing aids, e.g., personal & work phone? Why do random programs appear that the audiologist did not turn on, and the hearing aid switches cannot control? I could continue... this app is doing a great disservice to Siemens by not reflecting the World Class standards embodied by Siemens hearing aids. Did the app developers talk with Siemens about how the hearing aids work, or use focus groups in the design??.Version: 2.30.0
✓ SigniaIf I would Have known how hard and unstable connecting to Bluetooth and Signia is I would never have bought the Siemens earing aid. The connection to the App is crap..Version: 2.30.0
✓ GlitchesIn trial phase , on an iPhone 10x plus it takes some getting used to, but seems to go out of whack intermittently, going to give it the full trial phase to work out the “oe” (operator error) aspect of it. Maybe there re some bug fixes to eliminate the not connecting or the “device not compatible w phone” alert that pops up.. otherwise when it works it’s what want . When it glitches it’s annoying. Update.... on second device that was sent to me and it’s still not connecting properly ..... SEND HELP!! I just want this thing to work.Version: 2.30.0
✓ AggrevatingDisconnects constantly from the phone when trying connect with transmitter then takes forever to set back up. Surprised a company with Seimen’s reputation would continue to produce this software when it is so clunky, unreliable and poor performing. Yet they have no revisions to offer or under development. Planned absolecence?.Version: 2.30.0
✓ Better than the EasyTekThe app works well with or without the EasyTek it works with. But the EasyTek itself has a lousy battery which means that I have to charge it every night or it won’t make it through the day. If Fitbit can install a 3 or 4 day battery in a smaller unit, why can’t Siemens place an updated battery in its very useful device..Version: 2.30.0
✓ Negative feedbacks help you grow1. The icons showing the battery status are inaccurate and freeze all the time. Even after charged all night the icon still shows empty. 2. Syncing is not constant. I use the hearing aide for listening to programs on my iPad and the sound would disappear from time to time. I had to reset it in order to get it back and some times even reset doesn't work. 3. You need to make improvement immediately otherwise your customers will leave you for your competitors. 4. I wrote a review and after submitted it says 'nickname is taken' and the whole writing disappears! I scrolled to the bottom and did not see that name was taken. What is going on? Very disappointing!.Version: 2.30.0
✓ Up and downI love the versatility of the Bluetooth but it disconnects all the time on me. I also wish I could access the voice commands on my iPad and iPhone as well thru the neck piece. Aside from some stability issues it's not bad..Version: 2.30.0
✓ EasyTekThe software is very unstable and causes one to be constantly work the connection. Once into the reset up mode one usually has to shut the phone down and restart because the setup hangs up. It seems to me that a company that is approved to serve the veterans needs to have a far better product. I will be in contact with the VA..Version: 2.30.0
✓ The honeymoon is over!I was very excited when I first got my aids and the Easytek! That lasted about a week. Now that I am in my third week I am more often frustrated than happy! It's like this is someone's first app they wrote and they do not even use it to understand what it is missing! It's not like I have ANY choice so I will continue using it, but wow really it can't do.......that? How frustrating!.Version: 2.30.0
✓ TerribleWas this designed in 1977? Horrible technology and worthless adjustments. Notice no change in sound no matter where I set volume. Can’t just keep music function off. Why isn’t there a setting for that? Designed by middle schoolers?.Version: 2.30.0
✓ AdequateThe app performs as stated in manual. Uses beeps and tones to set volume, get connected, etc.. After 18 months, I frustrated with this device and companion app! Only gave it 3stars because it's antiquated... Should have voice to announce volume, caller, & connected. How about call initiation like most Bluetooth ear pieces.. Range needs to be improved, fails at 16 ft not ~30! If you go out of range the Bluetooth , and then come back to the phone, it DOES NOT automatically reconnect! You have to reconnect it manually.Version: 2.30.0
✓ Old App never updated and forgotten by SilvantosWith all the newer models available Silvantos has forgotten that there are users with older hearing aids still using the easy tek and needing support for older products. With the newer models of hearing aids the older models get ignored..Version: 2.30.0
✓ Lag problemI am a bit disappointed about the easytek device. Plugged to my home theater system and it lag ... Approx 300 ms ....Version: 2.11.0
✓ Ocon userVery poor and inconsistent connectivity between the easyTek, hearing aids and iPhone app. The functionality claims made by Siemens Signia hearing aids are overstated, and not delivered as promised. People cannot hear me speaking on the phone so I have to stop the conversation while I switch to the phone or speaker which defeats the purpose having this feature and the costly accessory..Version: 2.30.0
✓ Not greatApp / neck loop has a mind of its own, just cannot get any consistency, connection to TV box very rarely works so have to keep using the 3.5mm lead. They really should sort this out in this day & age..Version: 2.30.0
✓ Siemens who?They make trains, power stations, MRI machinery, large scale transformers who knows what else but the micro stuff they can’t get right! As many have observed the gadget is very fickle, short lived and more a source of annoyance than an assistance in everyday life. They might get it right one day! A disappointed customer, like many others. They can have mine back and play with it! Regards GAKS Still no change! A pathetic little gadget and a waste of money! Why don’t you offer to take it back? You should be able to afford it? Another piece of electronic waste! Regards GAKS.Version: 2.30.0
✓ Lotus landI agree with "hog town" review, also would like to see more range before Bluetooth fails...my old sonus unit has twice the range, this one 25' and I lose the signal...major bummer....Version: 2.0.84
✓ ReviewTerrible app and hearing aids. They keep disconnecting from the antenna. I’ve replaced both hearing aids twice and repaired as many times..Version: 2.30.0
✓ IPod 5th GenerationPlease make it work on the iPod. All app does is go to a dark screen. My next hearing aid will be a Seimans brand, if , you get this app working on the iPod..Version: 1.600.105
✓ Very buggyCould give 5 stars if they improved the connection reliability with the EasyTek device..Version: 2.20.0
✓ DismalIt seems that there is a big bug that does what every it wants to. It is suppose to be able to keep several different devices that you can connect to. I can't even connect to one device. I got a transmission box and the only thing that is voice level, being able to control the sound levels independently from the television. I can pair the two but that is all I can do. Also the instructions are clear as mud. You should have a ordinary person write the instructions and someone to do the prof reading..Version: 2.30.0
✓ LynnieGarbage. I find myself going back to my old aids I purchased at Sam’s. Having the Bluetooth technology is great but not when it sacrifices hearing quality of the hearing aids!!! It is nice to have them chargeable so I don’t have to put batteries in every morning nor have a battery die in the middle of something I’m doing but overall I’m Not real happy with this!!!.Version: 2.30.0
✓ Frustrating IIDitto the comments from Frustrating. Many drop offs when using an audio amp. Back and forth between music streaming and universal for no reason..Version: 2.30.0
✓ Audio from media doesn't work since 10.0.2Phone audio comes through on Bluetooth but nothing from any music or video app. Change to other Bluetooth devices and all fine. Connects, shows as connected on phone and app, switches to Easytek music settings but still no sound..Version: 2.20.0
✓ Not ready for prime time! Deserves no starsSwitches between modes randomly. Drops Bluetooth connection frequently. Fails to switch back to former mode after calls. Makes random noises in hearing aid. Totally worthless. Reading back over other reviews, it’s clear that Siemens has known about these problems for a long time and has done nothing about it. Worse yet, they continue to sell the easyTek device without disclosing the major problems with its software. When I replace my hearing aids I will unquestionably switch to another company. Siemens obviously doesn’t care about consumers, only wringing exorbitant amounts of money for its hearing aids and worthless accessories..Version: 2.30.0
✓ Not really easyThe spatial configuration is not even showing on my app. Just the volume control can be used. Switching between iPad and iPhone does not work at all. To switch devices I have to open the battery compartment of the hearing aids and turn them off and on..Version: 2.0.84
✓ PotentialBluetooth connectivity is spotty..Version: 2.30.0
✓ It needs a lot of improvementI have an apple 6s phone and I continually unhooks from phone and you have to restart phone and start from scratch. Also it never connects to phone calls on its own. You have to manually select easyTek to talk on phone. Fix this crap..Version: 2.30.0
✓ Most frustrating part of hearing lossThis works maybe 20% of the time without ten minutes of fiddling and frustration. Very disappointing. Will not get this brand of hearing aid in the future. Terrible use of technology..Version: 2.30.0
✓ Useless AppI’ve had my hearing aids and the EasyTek for over a year and it all that time it has NEVER worked to my satisfaction. I’ve been back to my audiologist 3 times and each time she tells me it’s working as designed but it NEVER does. If I had to do it over again, I would not have wasted my money on the EasyTek..Version: 2.30.0
✓ Inaccurate and unreliableThe App consistently indicates inaccurate information about battery levels. Often the Bluetooth connection doesn't work. There is no way to reconnect. There is no automative connection..Version: 2.30.0
✓ Worst app ever!I have had my easy trek for over a year and this app is nothing but problems. Pairing with an iPhone 6 is a challenge. Each day I have to delete the app and basically start from scratch. Siemens needs to hire a legit app programmer to fix this or get out of the business. At this point I’m advising friends to a sound Siemens hearing aids at all costs. There is got to be a better solution than this dysfunctional mess. If I had $6k of pocket change to replace my hearing aids I’d leave Siemens NOW..Version: 2.30.0
✓ It’s a great idea, BUTI’ve been using this a little over a year. It’s A great idea. Too bad they didn’t finish it. Spatial configurator is the only thing that really works and works well especially in restaurants in groups of people, except when it changes mode or reconfigures when you least expect it. Has a mind of its own. So I’m never sure when it’ll work right. Especially frustrating when driving and trying to listen to music or a book. Much too often I have to change it out of the streaming music player mode to Universal three or four times to get the volume control to work right. For listening to music It’s great once I get it to work if I do. I often have to restart my phone. Most people can’t hear me on the phone so I have to go to speakerphone. A great idea, I wish they’d fix it. But I don’t think they will, It’s been going on too long!! I keep it off most of the time unless I’m trying to listen to music or a book otherwise it’s too noisy and unpredictable.!!.Version: 2.30.0
✓ Good NOT GreatApp is pretty well done. I've built customer apps. If the app just didn't drop Bluetooth connection with my iPhone and allowed the Spatial Configurator to stay longer than 20-30 minutes without being reset, I'd give it a 4 or 5. As it is, it's a 3....Version: 2.30.0
✓ EasyTekWhen the device works, it is good! But, it takes two full days to charge the battery, and when in use, lasts no more than one hour! Needs sorting, for such expensive aids..Version: 2.30.0
✓ Real painSpends more time disconnected than connected. Says it can’t find hearing aids when less than 12” away. Have replaced Easytek and smart connect several times with no improvement. Maybe if Siemens would actually test the units being sent back instead of just sending a new unit with the same problems they might be able to figure out what the problems are and fix them. :(.Version: 2.30.0
✓ It's not what I had hoped for.Listening too TV works good. If background sounds will automatically increase the volume. Enjoyed that feature. No other setting will do that and I was told there were auto features, not. I'm a Veteran and had hoped for better..Version: 2.30.0
✓ Works okay when it worksI like being able to mute background noise when streaming music but it doesn’t always connect reliably..Version: 2.30.0
✓ FrustratingOverrated. Very satisfied with the app when it works as promoted, but all too often that is not the case. Frequently connection drops for no reason, frequently when connected there is no response to touch control via iPhone, frequently it cuts out during phone calls, and occasionally it requires several attempts and cycles through the connection sequence before it "takes". Battery life on device is insufficient to make it through the day. Easy should be stricken from the name..Version: 2.30.0
✓ No StarThis is bad. The font is bad being hard to see depending on light conditions. The interface is bad and waste display space. Probably could have put all modes on one page with buttons highlighting the one being used. Being NASA engineer, I could have done better app. Today, the hearing aid are not much better. My old ones, 4 years old, are better. I have endless stories about it..Version: 2.30.0
✓ Jim BjAlways disconnects form blue tooth and have to reconnect.Version: 2.30.0
✓ Behavior variesFor some periods the app does everything it’s supposed to do without difficulty. Other times it causes the right hearing aid to repeatedly restart. I know it’s the app by process of elimination. When it is good, it would rate 5 stars. When it is bad, it rates no stars..Version: 2.30.0
🙂 EasyTek Positive Reviews
EasyTek works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact EasyTek.
⛔ EasyTek Problems
