- 86.0LEGITIMACY SCORE
- 90.5SAFETY SCORE
- 4+CONTENT RATING
- FreePRICE
Sugar Smash: Book of Life App Complaints & User Negative Comments 2024
Sugar Smash: Book of Life app received 91 complaints, negative comments and reviews by users. Have you ever had a bad experience using Sugar Smash: Book of Life? Can you share your negative thoughts about sugar smash: book of life?
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Sugar Smash: Book of Life for Negative User Reviews
✓ Sugar SmashTakes too long to open; too many start-up screens. Otherwise it would be a fun game with the usual rules applying to match 3 items..Version: 3.18.104
✓ Used to be wonderfulNow it won’t even finish loading before continually crashing since the update! It is currently unplayable. Before the update it would crash a lot during play. Besides that it is a very fun game. Love the colours, characters and many of the events..Version: 3.109.204
✓ ComplaintI don’t like these “coming soon” games because there is no timeline and you are stuck in limbo until something finally happens. It slows down the game and l am considering deleting the app..Version: 3.83.110
✓ It’s okaySo I’ve literally been playing this game over seven years. I have five kids so waiting at practices, games, doctors, dances…. I have a LOT of waiting time. This is the only game I really play “religiously”. It’s a good game but it does cheat. Unfortunately, I’ve played it long enough where I can tell when it’s cheating me. I’ve made plays where I memorize what’s supposed to happen, just to have things change completely for no reason. Not sure why the designers made it so obvious. Anyway, it’s a fun game to pass the time. Just don’t expect to use your brain to much, unless you wanna get mind f-ed 😆. Otherwise, enjoy..Version: 3.125.0
✓ Fun but...This is the only game that I will literally waste hours of my time on. It’s fun and challenging, but I swear some of these levels, regardless of what the developers try to tell you, are impossible to beat without boosters or extra moves. I’m the type of person who won’t progress to the next level until I score 3 stars on a level — I’ve been playing level 66 for over a month now, a bunch of times every single day, and cannot for the life of me get 3 stars. And there are some levels (like the first one in the latest Pepe challenge) where you cannot get the required medallions without the column/row destroying candies which are provided by the blue jewels, but those jewels sometimes don’t show up at all and you waste all your moves. If there’s something I’m doing wrong, then maybe they should give better instructions on how to obtain the things you need. There’s also a really dumb glitch where it will scramble the board even though there are plenty of matches to be made. I’ve got a feeling it’s meant to do that to mess things up for you so that you buy boosters or extra moves..Version: 3.37.114
✓ Great BUT...So I’m 520+ levels in to the game and it’s fun, generous with rewards, and graphics are good. However this game has way too many pop ups and the animation is slow. Like chuy moving to the next level is way too slow if your in your mojo of playing. You can’t just click on the next level to make it quicker. There are also animations and pop ups you can’t interrupt by just clicking on whatever. You literally can’t do anything until the animation is done. This game also annoying freezes a lot. I enter a new level, got my steak, and it’s dead. Frozen as in won’t react to touch. The game is going but I can’t do anything like my touchscreen just stopped working. So I have to restart the app. Annoying. So please, less pop ups, faster animation, and figure out the freezing part. Might be too heavy graphics 🤷🏻♀️. But seeing as there had been similar feedbacks from a years ago and the same issues are still there, I guess developers are not listening..Version: 3.74.111
✓ Level2178 have problemI almost win and they shutdown every single times. There is same message but never fixed. I contacted the developer but they asked me to take snapshot. It suddenly shut down. How can I take snapshot! I like this game but can’t continue..Version: 3.84.113
✓ Written off all my money and special stuff I earnedI don't know what happened but you have just written off my earnings in the game, and I am still connected via fb - so that should not have happened. If I don't get my money back - I will delete your game, as there is no point. Upd: the developer replied, but the problem has not changed. I still have money of 125 instead of my previous almost 2000 and all my special bonuses that you earn during the game have been annulled..Version: 3.43.119
✓ CrashesConstantly crashing when playing.Version: 3.94.102
✓ BoostersI recently was playing one of the tournaments only to notice that every time I got off the level it was not adding the stars it was leaving it at zero. When there are no more treasure chests to get it seems to take a very long time to reload and often times you're playing the same game over and over and over again..Version: 3.131.0
✓ Freezing upWhat is going on! Doesn’t open since the new update...GRRRRR Day 2 of still not working...still doesn’t open!!!!.Version: 3.88.131
✓ Game crashesWith every update the game uses more and more memory causing constant glitches and crashing half way through every attempt so you can’t complete any level. The more special effects go off the more the game crashes. Don’t get into this as you’ll end up frustrated that you’ll have to delete it. The crashing is just too big a fault..Version: 3.104.105
✓ Sugar smashThe game stinks. Doesn’t even load. I hate it. Cookie jam I’ll play It’s 2022 now and your games doesn’t work. Take it out of list of games. How many times do people have to tell you about it..Version: 3.117.203
✓ Can’t get past level 25I got to level 25 and offers the use of the Swapper. Have no choice but to try it. Then the game just freezes. Tried buying some coins to get passed, but won’t even let me do that. Very disappointing as I got an hours worth of free time and can’t use it. Very unhappy.Version: 3.67.107
✓ Furious MeHow many attempts to pass level 528 it is ridiculous I’m ready to delete the game I’m over it can’t stand it any longer !!!.Version: 3.118.203
✓ Keeps getting stuckGets stuck this is the second time in two weeks.Version: 3.64.110
✓ DisappointedI have played this game for so long and now after update won't let me pass the first screen so disappointed 😪.Version: 3.58.107
✓ Latest UpdateI have played this game for a very long time but the new update deleted all my data and am now at level 1....I will not be starting over.Version: 3.43.117
✓ CrashHad to delete as it keeps crashing and won’t load..Version: 3.117.203
✓ Keeps CrashingI absolutely love this game and can’t play it because it won’t load or will crash after I play a level or two. I tried uninstalling and reinstalling the app a few times and also followed the troubleshooting suggestions on the app support website, but nothing has helped - the app just stopped working one day for no good reason and nothing has fixed the issue..Version: 3.101.102
✓ Too slowTakes too long to get next level once completed can take several weeks.Version: 3.117.203
✓ Resets after updateGot to a really high level again, then reset back to the beginning after update. Not the first time this has happened..Version: 3.52.107
✓ CrashesSince the recent update the game keeps crashing and I loose all my rewards.Version: 3.80.107
✓ Ok game but crashes when you win free lives, prevents play.I would rate this game 5 out of 5 for it’s levels, progression and general appearance but each time I unlock unlimited lives the game freezes and I cannot play it at all, so I can’t play normally and can’t use the time I’ve unlocked. Very frustrating as the free lives are always awarded on the rare occasion I’ve had time to play long enough to progress through levels so it stops play dead, very frustrating. Otherwise it’s a good game..Version: 3.69.108
✓ Sugar smashI like the game but it closes itself out when loading sometimes.Version: 3.85.120
✓ Fed upI’ve been playing this game for about 2 years and up to about level 1945 , for the last few weeks I’ve had problems, the game opens the app on my iPad I go through all the adverts then it shuts off, it takes about 10 attempts to play and I’m fed up with it thinking of deleting it now.Version: 3.100.101
✓ Crashes too muchLove the game. Just wish it wouldn’t crash all the time!.Version: 3.88.131
✓ Was my favourite game but...I never review app games straight away just in case something unpleasant appears and in this situation I’m glad I waited. I have enjoyed all 3302 levels I’ve played and have eagerly awaited new levels having technically finished the game. Unfortunately the latest update has adverts that pop up in between all levels whether or not you win. I realise the app providers need to make money hence the ads for Facebook and their owns games but for me it’s an intrusion I’m not prepared to endure. I now expect ads to appear in this provider’s other games which is sad as I’ll have to delete games I love. Enjoy the game though, it’s great if you can stand the adverts..Version: 3.75.116
✓ What has happenedPlease fix this. Game I used to play and enjoy time after time. Now after loading get a black screen of nothing. Tell me what have you done with a good game.Version: 3.37.114
✓ GameThe game is great and challenging, but some times to challenging. When you have the fiestas they are way to hard. And if you pass say 3 levels and fail you have to start over that shouldn't be. Please make them easier I can't buy coins cause my mom won't let me and would like to get some bonuses..Version: 3.36.116
✓ Sugar SmashThe app is not working properly, major problems going on. Screen goes blank.Version: 3.132.2
✓ Enjoy the game ... but the platform stinks!I really enjoy actually playing this game, and if I didn’t I would DELETE this game. The MAJORITY of the time (99%) that I watch a video ad to either save my level, earn extra plays, or to receive boosts, I either have to chose to watch the ad multiple times before I receive the “reward”, or the game completely shuts down without giving me the reward AFTER I’ve watched the ad in full! To say the least, this is very ANNOYING and FRUSTRATING! PLEASE FIX THIS ISSUE!!!!.Version: 3.96.105
✓ Super racist gameWith pop-up sayings like “Santa Chihuahua!” and “Santa Gordita!” spoken by heavily accented voices, with very offensively over-Mexicanized themes throughout. I can’t believe it’s still up..Version: 3.90.112
✓ Used to loveI used to love this game. I’ve played it on different phones and devices for the last few years but lately there are so many pop ups (from the game itself) that you’re closing out like six things to even get to the main page and another two to four to play the next level. I don’t care that you have ten promotions going on or some extra game challenge, I don’t want to pay to keep plying my level, yeah I’m sure, ok I lost the sombrero streak I don’t need to see it every level I beat and really don’t need to sit there and wait for it slide down to the bottom...it’s gotten so annoying that I barely play the game anymore..Version: 3.41.111
✓ More boostersNeed more ways to get boosters. Good game but not enough chances to get boosters.Version: 3.135.2
✓ FrustratingI’m on level 2178 and it lets me get to 20-30 pies and then exits so frustrating when is the update to fix coming.Version: 3.76.106
✓ FrustratingIt’s a good game but occasionally the games are so convoluted you don’t really know what’s expected to play the game..Version: 3.135.2
✓ CrashMy app is fully up to date, yet the game continues to freeze/crash with every new level.Version: 3.95.102
✓ Add stops playThe qqqqqqqqwwwwwwweeeeerrrrrttttyy ad just like another ad it’s very loud but the music is called (Hampshire English ) by soundcloud and then at the end of this ad I press the button that says ,done, and nothing happened but this over beyond a joke.Version: 3.102.101
✓ Was a fun gameEver since I’ve move to an iPhone X this game just doesn’t work. I complete a level and my counter doesn’t move until I close the game and move on. I can’t complete any challenge he’s for prizes I can’t get any chests and developers support is useless trying me to update my game. The last time I did that I lost about 100 levels and I’m up at well over 1300. I’m connected to Facebook but it doesn’t seem to synchronise. Losing the will to live with it now. Supposedly they knew my problem and were working hard to fix it that was about a month ago. Get in touch today for an update and told the standard answer wipe the game and download the latest version. What so I can lose even more progress..Version: 3.44.104
✓ Used to love it…ADS! 😡Too many ads now—they pop up every time you change screens. I’ve been playing this game for years! It {was} one of my favorites! The last few updates have been frustrating though. They keep adding more and more ads in different places, not the ones you watch for a freebie of some sort. I’ve also noticed the higher you go in levels over 1000, the more times you have to play to beat it. It’s also become inconsistent on how some plays work. 1 time they’ll knock out several directions and the next time it won’t, even though you did the same thing. It’s not fun anymore… I’ll find another game..Version: 3.113.206
✓ Not enough rewardsThis game is ok but I have found that I am not getting daily rewards anymore I am only getting them every few weeks why.Version: 3.106.104
✓ ReviewThis used to be a great game. Now you have gone cheap. Keep getting notifications at 4:00 in the morning about getting a daily prize. Have not had any in three weeks. Thanx..Version: 3.104.105
✓ Keeps Disappearing!Half way through a game it shuts down so getting fed up with going through the rigmarole of opening up another game..Version: 3.88.131
✓ Not impressedWas REALLY enjoying this game until a recent update wiped the existing game which I’d reached level 354 of and replaced with a completely new version of the game and put me back to level 1. Since I contacted Support about this I’ve been getting a deluge of spam emails so I’m far from impressed. They also asked for my Facebook log in details too!!!! Playability fun destroyed by spam and very suspect customer service..Version: 3.43.117
✓ Technically poorOften the game freezes or won’t advance to the next level. I end up playing the same level multiple times even though I’ve won. Extremely frustrating..Version: 3.82.129
✓ Game crashesSuper frustrating as the game won’t load or crashes. Wouldn’t rate with any stars if I had a choice. Fix it!.Version: 3.95.102
✓ It’s good but glitchyI like this game, downloaded it as waiting for another Jam city game to release more levels! My issue is every 3rd level or so I need to restart the game as it becomes unresponsive, also I find the delay from finishing one level to being able to click on the next tile on the map quite frustrating.Version: 3.76.106
✓ FrustratingThe reason it's frustrating, is the amount of times the game keeps crashing!! Please get it sorted as the game is terrific otherwise 😬.Version: 3.44.104
✓ Love the game, but.....I’ve been playing this game for quite some time and love it, but recently it just crashes on my iPad. It’s updated to the latest version and it still crashes, so unable to play..Version: 3.106.104
✓ Don’t Update!!Unfortunately, my iPad auto updated this app. I lost a ton of coins and almost all the boosters I had saved up. My mother’s app started her back to level 1 when she was well above 1500. Was told to install latest update and things would be fixed. Well, it didn’t work and I have now not heard back from customer service. Very frustrating. I know my mother will delete the app before starting from the beginning again. Seems like something could be done since it looks as if this is happening to just about everyone that installed the update..Version: 3.43.119
✓ Play at your own riskI have been playing this game since it first came out. About a year ago there was a bad update and I went from level 800 all the way back to level 1. I was very confused. Out of curiosity, I replayed level 1 and then it jumped up about 10 levels. So, I continued playing this way until I was caught back up to where I had been. It took me about a month and I never complained. Then there was this terrible update about a week ago. I did not lose levels but I lost the majority of coins and boosters that I had won through challenges and contests. It took me a very long time to earn all of those coins and boosters. I contacted app support. They did not respond for a few days then said, “Install the new update and it will be fixed.” Wrong. I was still missing everything. Then they said to send them a screenshot of my purchases. I reiterated that I did not purchase the boosters but had earned them. Then I had to send them a screenshot of my account. In the end they credited me some coins but I am still missing around 50 rainbow boosters and over 20 of each of the other boosters. Then today the developer responds and says it’s been fixed?????? Well, it hasn’t been fixed and I believe they have no intention of fixing it. Moral of the story: only play this game if you are prepared to periodically lose all progress and earnings. I’m going back to Farm Heroes Saga. They have never lost my progress or earnings during an update..Version: 3.43.119
✓ Sugar smashAlways crashing!.Version: 3.99.104
✓ Sugar smashReally great game however can not purchase coins, I have lost lots of money as it debits my account and then spins forever and does not actually give you the coins. When I tried to raise an incident it does not let you actually make a complaint.Version: 3.72.121
✓ Ads - non stopI just want to play the game. So many pop ups to purchase more items.Version: 3.134.8
✓ CrashThe game keeps on crashing. Cnt even open the app...Version: 3.100.101
✓ HELP CANT OPEN GAME LOST ALL MY LEVELS..Will not play this game again, since the last update the game won't open anymore, WHY.. can you fix the problem please.. have lost all the levels l worked hard for.. 😡😡 very annoyed.. 😡😡.Version: 3.59.104
✓ Cheated out of livesI won three surprise chests a couple of levels apart. They contained in two of them 24hrs of free lives after the first one gave me 12 hours of free lives. Because I won the 2 times 24 hours of lives whilst I still had 6 hours approx free lives ...... I never received my 2 x 24 hours of lives. 😡😡😡😡😡 I earned them, I want them. Sometimes it states you have earned little helpers and then when you start another level, hey rewards are not there. Please fix it and give me the 2 x 24hrs of lives back..Version: 3.38.112
✓ Crashes all the time.Sugar crash should be the name of the game, as it’s all it does (ok maybe to on the nose and too similar to another game of this type). But seriously, it’s ridiculous, finish a level: crash, load the game: crash, try to look an add: crash. I won an unlimited life for an hour and I could play for maybe ten minutes tops..Version: 3.100.101
✓ Playing for years, but just lost almost 100 levels with recent updateI’ve been playing for three to four years now on both my iPad and iPhone. After the most recent update on both devices, I lost nearly 100 levels!! This has never happened before! Not sure I want to put the time or effort into replaying those levels now. Is there any way my levels can be restored?.Version: 3.43.117
✓ Not impressedThe game seems to get very hard as you go along starting to get over it.Version: 3.63.106
✓ SugarsmashGame is not working 😟.Version: 3.36.116
✓ BoniLorsqu’il y a un événement de couleur, mon progrès n’est pas enregistré je dois recommencer à chaque fois que je quittes et reviens.Version: 3.131.0
✓ ProblemsNo longer loading.Version: 3.88.131
✓ Crashing 😡Why since last update this game keeps crashing ?😡😡😡 Worked before with no issues! Love the game but cannot use it 😞😫😢.Version: 3.54.107
✓ YogiGame got stuck in level 37!! Keeps coming back to same level.Version: 2.81.102
✓ Freezes nowI’ve really enjoyed playing this game. It has been my end of the evening relaxation. But with in the past couple months it continues to freeze on the “loading map” screen. It’s happening now and happened a few months back and took over a week to just resolve itself. I don’t want to delete and reload because I made it all the way to the last level and I don’t want to lose that progress..Version: 3.93.203
✓ Rigged?I’ve been playing this game for a while now. And it’s fun but it gets frustrating because some of the levels you have to destroy certain items to beat it and you only have a certain number of moves. Sometimes you can’t beat it because once you destroy most of the items needed they don’t give you anymore and then you run out of moves and lose the level. It’s stupid. Also, if you watch an advertisement for a life, sometimes it makes you watch it twice..Version: 3.63.106
✓ Game can’t keep upI reached the the end of the game and it takes a long time for them to create new scenes so have to keep re-playing old ones. I try to go back to really old scenes but you have to scroll and wait for the next screen to load, scroll more, wait for screen to load, and on and on. Additionally, it feels like it isn’t always playing by its own rules…pieces get blown away but should not due to placement and how adjoining pieces should behave. This happens so fast it is hard to say that is the case with 100% clarity but I started noticing this in the newer games (3800+) One Petty complaint: I hate that they trick you into rating them 5 stars by conveniently popping the 5 star button where the Start button is supposed to be - same color/size/shape..Version: 3.123.202
✓ Sugar crashI like this game but find there aren’t enough aides to help win the game. It seems that you can stay on a level for a very long time The help that you do have are very limited. I don’t know if your aim is to make people want to purchase aids but find it quite frustrating at times..Version: 3.135.2
✓ UpdateUpdated game today and was put back about 100 levels. Lost all my progress. Not happy.Version: 3.43.117
✓ Too many crashesLast couple of updates seem to have wrought havoc with this game. Takes ages to load and constantly crashes, especially when offered the chance to add moves by watching a video. Really detracts from a good game..Version: 3.71.109
✓ Aaaaaaarrrrggggghhhhh!!!!Although as a game it is addictive, it regularly freezes, closes down and is very slow to load..Version: 3.44.104
✓ Destroyed my game!The latest update reset to the beginning!!! I was on level 498 yesterday and updated my apps last night, and now I’m on level 1!!.Version: 3.43.117
✓ Freezes when buy 5 movesI’m on level 189 and when I purchase more coins to continue game, after purchase it freezes and then I cant continue that level.. Very frustrating, I’m buying for nothing then!!!!! And when I win freebies life dosnt give the life time it says...Version: 3.45.108
✓ Black ScreenPlayed a couple of levels and had unlimited lives for a hour and various bonuses. Then the screen went black and then everything was lost. After playing a couple of levels the screen turns black. This happens too often and makes this game hard to enjoy. Don’t know what the problem is but if it is not fixed soon, I will be deleting this game. Game is much too hard on the upper levels. Takes weeks to pass levels. Don’t play as much, levels are too hard and it’s not fun anymore. Will be deleting this game..Version: 3.85.120
✓ One more ad and I will vomitI played this game before and restarted it. It is a LOT harder and FAR LESS enjoyable than it used to be. Whoever made the decision to make this game harder AND include non-stop ads ought to be fired. You took and enjoyable little game and, in an attempt to make more money, are turning me completely off it. I’m using up my cache of boosters and deleting this. I mean, it’s a stupid game anyway, something to fiddle with while watching TV, why ruin it. Morons..Version: 3.134.8
✓ Bo’nessNo daily bonuses..Version: 3.136.4
✓ IPad issueWhy has the iPad version stopped giving rewards and no longer has treasure levels, seems a little pointless playing if never going to get any rewards.Version: 3.67.107
✓ New levels?When are the new levels being released - it’s been months now?.Version: 3.107.203
✓ Delay on updates. Hurry up.Quicker updates and game advancement please.Version: 3.82.129
✓ ReviewThe game keeps freezing, and I have to turn off computer, very frustrating. You do not give enough free things to help us play.Version: 3.84.113
✓ Sugar smashFind it slow to load and am concerned to read all the negative reviews of problems that may be ahead of me. Once they start I will move on there are heaps of these games not looking for stress & frustration. Robo.Version: 3.36.116
✓ Sugar SmashYour game has not been up to,par for a year… I’m sick of these levels being released in little bits… if you can’t get it up,to,par then maybe you should shut down the game….Version: 3.128.4
✓ Mixed opinions nowReally loved playing this game and have made my way through all of the available levels. BUT the game seems to freeze constantly on my phone and with each update seems to get worse and worse. Also it appears that the developers have become completely bored with the game as new levels are so few and far between. To start every level had 60 games, that dropped to 30, and in the latest release today we have around 9. That’s going to last about half an hour..Version: 3.77.110
✓ GIVE ME BACK MY COINS!!!I have 325 coins and after the latest updates only 50 coins left!!! What’s going on??? GIVE ME BACK!!!.Version: 3.43.119
✓ Was in level 86 now back to 1???I really enjoy this game but this week it asked for my age?? Started me at level 1 BUT for the last 5 days I’ve been back and forth with Email support I did everything she asked me to do before she told me to do it that’s was in my original email we’re Day 5 and she keeps responding with same comments and questions. I would think after answering steps 1-5 in 2nd email seeing the pics I sent that by day 5 of emails back and forth shed just tell me yes we’ll put you at your previous level or no sorry you have to start over. So my one is for customer support..Version: 3.43.119
✓ Not happyThe game will not allow free (watch a video) booster all if a sudden. Worked yesterday when I was playing. Problem????.Version: 3.115.202
✓ GlitchyMy game glitches and now it just has an unreasonable amount of lives.Version: 3.84.113
✓ Stuck with frozen screen- can’t play anymoreCan’t get rid of Joaquin’s chest the X doesn’t work to close the pop up and neither does the claim option - no longer able to play!.Version: 3.134.8
✓ Crash!Love the game play but am deleting this game. Constant crashing and reloading. Not worth the frustration..Version: 3.89.115
🙂 Sugar Smash: Book of Life Positive Reviews
Sugar Smash: Book of Life works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Sugar Smash: Book of Life.
⛔ Sugar Smash: Book of Life Problems
