Xfinity Mobile Negative Reviews

Xfinity Mobile App Complaints & User Negative Comments 2024

Xfinity Mobile app received 39 complaints, negative comments and reviews by users. Have you ever had a bad experience using Xfinity Mobile? Can you share your negative thoughts about xfinity mobile?

Xfinity Mobile for Negative User Reviews

✓ “Sorry about this”Even after this “update” That’s all this stupid app says! “Sorry about this, We’re having trouble retrieving your information right now. Please or check back in a few minutes to try again.” MONTHS like this! Has no problem whatsoever tellin me that my bill is ready to view almost a month in advance but when i log in to look.. “Sorry about this” can’t see ANY of my information other than the date they plan on takin my money. Spoke to customer support about this and all they have to say is “Everything is fine on my end. Turn it off then turn it back on. Uninstall and reinstall the app.” I’ve tried all of the above, even upgraded from the iphone 12 to the 14 pro because they even told me my “old iphone” might be the problem, and here we are with the same issues $1100 later. FIX THIS STUPID APP!.OrikhalkosVersion: 2.42.0

✓ Bad appI have been with xfinity mobile for over a year! I love the price and most of the time the service, but this app is just ridiculous since the update. Before that it was great and worked perfectly, I have talked with several customer service and still not resolved, I can’t see how my data is doing, I don’t receive emails how much I am being charged, I can’t see what promotions you are offering for new phones! I can’t do anything and they say you can look through the regular my xfinity account and no you can’t! I wish they would fix this issue sooner than later! It’s been about a month without that app! And that’s why no 5 stars.Mamma pegVersion: 2.0.1

✓ App is uselessXfinity sends customers to a shady website to log on again. You don't login to Mobile but for all services. I just found out Comcast/Xfinity has an open wifi service account I wasn't aware of. I wish I had wifi/internet. Chat is useless and customer care is clueless and over charged for insurance which company never fixed. People with any disability are treated like crap. No effort to secure their service for customers. I have been charged extra $20/mth since last year for not having any other Xfinity service. I was charged when phone was not working. I want my refund and account delinked from anyone else's. Xfinity is taking advantage of the American public at a time like this by over charging, too busy to reach, etc. I do not recommend anyone get this service..Ripped off FranVersion: 2.16.0

✓ Dishonest and painful serviceI paid off my phone to unlock it since my wife had s in different country for emergency visit and wanted to use local number. Day1- Associate say pay off dil device get unlock in 30mins to 3 hours (double checked before paying off). Day 2- it’s more than 24 hours now, direct my call to Apple support. Apple support say it’s network provided phone, they can’t help ( 45 mins of explaining) . Day 2- called again, associate trying to be honest by not being honest and changing there statements when probed about delay. No consistency between associates and all are trying to be honest. Using ASAP term a lot. Forward call to supervisor ( on hold for 30 mins after 1 hour of this calll) and then call disconnect. App is not at all helpful to show the trace of messsge support or status of unlock..TripYadVersion: 2.33.0

✓ ConsumerI was in your store on October 19, 2022 working with a very nice consultant Sebrena Watkins. She was very helpful and was able to satisfy my issues with my new IPhone 12. The store on Donald Ross Road was so cold that I was shivering after being there 45 minutes so while I was waiting I went outside to warm up. While I was outside I asked to speak to the manager Caprice Hardett to tell her how uncomfortable my male friend and I were because it was so cold in the store. She said they had to keep it like that to keep the customers happy and she was not very accommodating or understanding to me. One of your employees even had gloves on and some were wearing two shirts and a jacket. I don’t have a lot of body fat and I understand if you are much heavier it’s easier to be warm. Please look into this matter. Your other store in Jensen Beach is a lot more comfortable temperature wise. Sincerely, Rose Alexander.Cold CuatomerVersion: 2.31.0

✓ DO NOT GET THIS SERVICE!!!I WAS on the phone for 8 hrs trying to figure out why the 2 lines wouldn’t port over from T-Mobile and I finally got temp transfer pin that work and so the first was activated but here comes the horror part, being on the phone been thrown into loops holes repeatedly and constantly speaking to people that had no idea how to fix the problem, for some reason my iPhone 11 Pro won’t won’t connect with there SIM card, they’ve change the number to the same number the first line has, then turned the first line off after 8hrs of trying to figure it out and now me n my wife has no working phones, I’m going back to T-Mobile in the morning..SbdbndVersion: 2.34.0

✓ The app isn’t as robust as it should beI would have given Infinity Mobile a 4 or maybe even a 5 were it not for the app. It’s not easy to navigate and almost everything you want to do: change payment info, view device sales, checkout available accessories; all are outside the app. It takes you to their site but then you’re starting from scratch and completing the transaction there—the only useful part of the app is seeing your usage, but I’m on unlimited so it doesn’t matter. The mobile service is great. I’ve never been without coverage since switching from TMobile, but the app could really use an update to 2018..Losing my loveVersion: 2.1.0

✓ Do not rely on real-time infoThe bad IMO is that the app is faaaarrrr from accurate with real-time data usage information. In fact, one time the app showed that I had used 80% of my plan’s gig allotment for the month up to that point, but I had actually started a new month already when it should’ve shown that my plan was starting from 0.1% again. Obviously if you have an unlimited data plan, this does not affect you; but I only use about 1-2 gigs a month because I am always on Wi-Fi. The good is that it is a very convenient way to change your plan at any time without having to contact customer service or go to an Xfinity store..DlumsfVersion: 2.42.0

✓ Very bad customer supportI’ve been talking to the customer support team for over 10 times in the past 4 months. They messed up my accounts in the beginning when setting up. Every time I talked to somebody on the line and went over the problem, They just forward to another person. I was on hold for almost a n hour a few times. The next time I have to start from the beginning again. Usually they apologized about their system migration and they lost their notes, or they have no clue about their tie 2 support. Today I called again, and found out although we talked so many times, they never really opened a case. This was among the worst customer support I’ve ever seen. I highly suggest people stay away with Xfinity mobile. They don’t know what they are doing..Grace xiaoVersion: 2.1.0

✓ Very difficult to get a hold of live representatives, promised to cancel line without cancellationApple Watch Series 8 could not be connected when it came out. Finally 2 months later after spending 3+ hours at the store the manager and 2 associates did connect the watch. In one month after the cellular connection dropped for unknown reason. Several tries totaling over 4 hours at the store and at home were unsuccessful. Xfinity continued to bill for nonworking line (they refunded after request). Representative promised to cancel service during the phone call (after waiting for an hour to get to the representative). He said the cancellation will take effect in 1 hour, however 10 hours later it is still showing on the account. There is NO way to cancel the line via the app, you HAVE to call and wade through the various menus to figure out how to get to a representative. Very frustrating and annoying!.LinsfStonestownVersion: 2.41.0

✓ Not a bad app but needs improvementI have had no problems with this app since activating service with my BYOD iPhone SE in November ‘18 and downloading the app a short while later. The app makes basic billing info and functions and data tracking convenient but it is sorely missing certain functionality that is inexcusable for an financial/service app in 2019: 1.) Lack of notifications, alerts, and reminders for data usage and paying the bill, and 2.) No touch or face ID for logging in! Seriously?! For all the convenience of using an app vs a website or desktop/laptop, the app doesn’t have the most convenient thing (and secure). If I’m having to still enter a username/password, I may as well use the website directly, where at least I can check “remember me.” Other than the above two glaring omissions, this app works just fine if you only need or want basic account information and access..Crispux3Version: 2.2.0

✓ Xfinity Mobile is great service but app still needs workI’ve been with Xfinity Mobile for a year now, and ther service is up there with the best. Always reliable phone calls, text and data. Never had a problem on the service end since being a customer. The recent app update is still not working as it should. Ever since the update, I can’t see the amount of data I’m using in the current billing cycle. And I can’t view the devices section, to check remaining phone balance or to make additional payments on my DPP. Please continue working on the app to ensure it returns to its stable state it was in before the big November update. Keep up the great cellular service..ITech1995Version: 2.0.1

✓ NightmareXfinity is a nightmare of a cell carrier. They prey on unsuspecting customers with their deceivingly low monthly prices, only to trap them into a web of hidden fees and limitations on internet data usage. I was one of their unsuspecting victims and after just 24 hours of being a customer, I was hit with charges 3 times higher than what I was initially promised. I felt completely betrayed and ripped off by this company. But this isn't just about the extra charges, it's about the complete lack of transparency and honesty. Xfinity has no respect for their customers and will do whatever it takes to make a profit, even if it means lying and manipulating. This kind of behavior is completely unacceptable and I urge anyone considering using Xfinity to stay far away from this dishonest and deceitful company. Trust me, you will regret it if you don't..JP_091981Version: 2.42.0

✓ DONT!Don’t buy into their marketing propaganda, cause even though they use Verizon’s towers, their mobile data is without a doubt the very worst I’ve ever had the displeasure of paying for. I got a feeling, knowing their overpriced cable television services days are counted and soon to be defunct, they’re cutting every corner they can, even though the move to mobile is fairly recent, and they’ve tricked cable and internet clients into adding their mobile services with incorrect and fraudulent sales pitches that promise them savings and whatnot. It’s all a shameless lie, and I’ll advice you to be cautious of any device you purchase from them and the supposedly ironclad extra monthly payments they’ll sell you to cover insurance for said device, because and this is feo personal experience, they’ll try every trick in the book if you do lose it or it gets stolen, to not only have you finish payments on said device, but you’d be incredibly lucky if it ever gets replaced. You’ve been warned..Jbl1975Version: 2.33.0

✓ Device unlock.Joke of a company. Buy a device from them pay it off and then they don’t unlock it. I called in over 15 times and am always transferred to “device specialist” who always happen to have a 60 minute wait time. No matter what time of day. The. Proceed to wait in hold for 30 mins just for the wait time to increase to 90 mins. It has happened every single time!!! I own the decide, unlock it!!! It’s like they take you around in loops then never let you actually talk to apparently the only people in Xfinity that can unlock a device. I called and complained many times and am just told to hold on while they fix it, then they just transfer me to device support for another infinite hold. Company should be shut down..ColeBuringrudVersion: 2.24.0

✓ Never worksI don’t know what they were doing with this app but it is total trash never loads never works all it does is redirect you to the website and don’t get me started on the customer service and that’s if you can ever even get through to speak to an actual person here’s a clue xfinity why not try a U.S. based call center cause I hate waiting forever then when I finally do an operator I can’t even understand them because there accent is so thick that I have no clue what they’re saying until I get frustrated and hang up and try again until I can someone who I can at least understand somewhat just knowing how to speak English shouldn’t be enough in a call center but the customers need to be able to understand the operator and the things they are saying I’m almost certain I just agreed to some type of two year agreement which I didn’t want so please get it together.IphoneGawd45Version: 2.37.0

✓ Good service, pointless appI love my xfinity mobile service, I get service in places I never have before while on other networks. Although it’s tendency to automatically hop onto someone else’s WiFi does nothing but make the phone useless since it can never pull data properly from this connection causing the phone to stall. But this app is the WORST app I’ve ever installed. It has NEVER, not even once allowed me to do anything other than visit the website. Isn’t the whole point of an app to have a simpler way to access a site or account without having to go log in online? Always get met with a “sorry about this” screen. I’ve only kept it on my phone cause I’ve been hoping they would fix it one day...no luck yet, guess they simply don’t care..GenryusaidoVersion: 2.10.0

✓ Customer service and network very poorWish I can rate the service at 0. Customer service really is very poor and unprofessional. When I called about a new cell I was supposed to return I was told I can return it and when I called for a shipping label to ship back I was told that it was passed the time to return a device back to them. The lady I spoke with name was Amy, a very rude customer service person and was trying to talk all over me every time I wanted to explain something. Very rude. I really hope a manager brings it up to her attention because she was very rude and unprofessional. I Do NOT recommend xfinity mobile to anyone because their network is really poor and of course their customer service as well. Stay away from XFINITY unless you wanna be lied to and just get the run around with any type of problem situation you have. I was not a XFINITY mobile customer for not even a week because their network is a joke. They have nothing to do with Verizon’s network. Just FYI..Juan76543Version: 2.15.0

✓ Promotion scamI went to the Mays Landing branch to purchase a device. I was told by the agent that I would get $250 off on the device which got me excited. I was told by the representative that I did not have to migrate my number. I then purchased the device which was in November of 2020. To this date I did not receive my discount/promotion. I called and was told that I am not eligible because I didn’t no bring a my number over. I explained to employee RVAR919 that I was told that I don’t have to. She instead that I had to bring a number and told me that there is nothing that she can do. I respectfully asked for her supervisor which was when she hung up the phone. I have been a loyal customer with this company and to be treated this way is degrading. Xfinity mobile failed to deliver! Would not recommend. I’m addition, I had to explain myself 5 different times and was told to contact the store after the store told me to reach out to their support team. I feel like a yo-yo. Worse customer service ever!.Gratitude2uVersion: 2.27.0

✓ No usage tracking or notifications for data consumptionThe phone and data service itself is a good bargain, but the app lacks important features. 1) Data notifications. Ideally, I want to be able to be alerted every time another gig of data is used. The app used to allow me to be notified when a certain limit was hit but that functionality has been removed. Without notifications, you have no idea if a device is chewing up by-the-gig data until after the billing cycle ends and it's too late to act. 2) Switching between unlimited and by-the-gig could be more flexible. If you switch to unlimited for a month to cover a large overage on a line one month, that line must stay on unlimited for a second entire month before you can switch back to by-the-gig. Then, you have to remind yourself to make the switch. There's no option to have it auto switch back to by-the-gig as soon as possible. The current rate of $12/GB is a little high but acceptable considering there are no per line charges. However, I would expect more convenient ways to monitor usage and control costs at this rate..88kysodstVersion: 2.4.0

✓ App and website never work“Oops, something went wrong” and “Sorry about this, we’re having trouble retrieving your information” is the only thing I see whenever I use the website or the app. Basically both are absolutely useless and force me to call customer service and wait on hold for 40 minutes or more. The app and website USED to work… about a year ago. Since then, I literally have ZERO access to my information and have to call if I need to make any changes, which is incredibly inconvenient when it used to take me seconds to make changes just in the app. Please, I beg Xfinity to fix this. Because at this point, the app is just wasting storage space and their website only conveniently works when I’m looking to buy something - but sometimes EVEN THEN, it doesn’t work..Purizaca96Version: 2.39.0

✓ Horrible Customer ServiceI want to leave a feedback on horrible experience I'm having with customer care, I'm sorry to say that this is the worst customer service I ever had, I got a faulty phone which was confirmed by your executive and was unable to process exchange as the system is down !! How long will the system be down?? I have been calling from one week every day and I hear same response every day!! Internet doesn't work on the phone and when I ask for exchange I'm being routed to some repair company to get it repaired!! And Customer reps are so rude they don't even care if I discontinue the service, I strictly recommend everyone I know not to use xfinity mobile! It waste of time money and energy calling you folks daily! I'm very disappointed!!!.MAC112018Version: 2.0.0

✓ Xfinity is THE worst…I have struggled for months to get my device(s) secured and my phone setup up properly and have had technician after technician to my home even and still I can do nothing securely and I live in constant fear that my money in the bank will be stolen as my stimulas relief and my children’s s.s. Number were… every time I try to show them or explain to them that this is happening I get met with some snotty uneducated employee that tries to show me how to change a password like I’ve never thought that and I suffer the losses as I am contractually bound to pay the bill until my phone is paid for but I have no control over the double emails I get the delayed messages I receive if in fact I receive them all… it has been a nightmare !!!.FloggencoksVersion: 2.27.0

✓ A JOKEI have had xfinity WiFi for 2-3 years and I had an agent reach out to me to sell me xfinity mobile. I have had it for one week, spoken to 5 different people through call, chat, and going into a store, and yet my phone is STILL not working! Since I can’t get into my Apple ID, I wasn’t able to log into my MAC to make changes on my laptop and I missed my licensing exam. I have to wait two weeks to retake my test and since I missed it, that means I won’t make any money for two extra weeks! AND I have to pay another exam fee! I have had such a horrific experience, I am going into a store Saturday to cancel both services. I’ll be sure to let everyone know what a horrible customer service department you have. I am so furious, your poor employees are going to have to deal with me because of your company’s lack of professionalism. I’ll be sure to stand at the door to keep customers away. Your company has been a joke..Hfa09142016Version: 2.22.0

✓ Horrible customer serviceApp doesn’t work half the time to suspend a line. Messaging doesn’t work to suspend a line. Customer service is horrible and impossible to deal with. They don’t even have a Chat service available on their website or App. When you do get a live person they don't know how to help at all. Unfortunately xfinity has a MONOPOLY here and there are no other options for wifi service. Am actively looking to switch out mobile service since I DO have control over that at least. They use Verizon towers but have always had a decent unlimited rate for $30/month but what’s the point when you can’t even use their app to manage your act. Prices have become more competitive these days so i know I have other options to find another carrier that uses Verizon towers. Customer service and convenience is what you need to work on xfinity when it’s the only thing that can set you apart from its competition!!.AhdheinsdVersion: 2.39.0

✓ ThievesThis company steals data from low plans. I started noticing that every time I look at my phone even though I’m on Wi-Fi it automatically uses cellular data. I’ve turned off cellular data on my phone, after doing so checked my phones activity a day later, guess what my cellular data is going to the phone that has it turned off…. How is this even possible???? This company is terrible for customer support and now even steals from its subscribers! This should b illegal if it’s not! How u gonna tell someone they have so much on a plan and constantly take data from that plan while phone has NO cellular data on? Makes no since! This company also lies constantly about its deals. I “brought my phone” and they were supposed to give me $100 gift card, instead of giving me the gift card they the employee messed up and completely screwed me over. Instead of the company owning up they decided even though I met all the criteria to get my giftcard they weren’t going to give what was promised to me all because there employee messed up! This is a truly crooked company that doesn’t care about anyone but it’s bottom line! DONT DO BUSINESS WITH THESE THIEVES!.IZIPureIZIVersion: 2.42.0

✓ Fraudulent data usage readingUpdate: so the strange jump in data usage appears to be a glitch with Apple’s latest. It’s been reported that data usage has been a known issue for some people on iOS 14. If you’ve noticed a sudden jump in data usage since upgrading to iOS 14 report it to Apple. Not sure what happened with xfinity mobile in the past couple months but there is clearly an issue with their data usage readings. I started noticing and uptick in my usage a couple months ago and assumed it was an app or setting on my phone. After much trouble shooting and testing I come realize Xfinity is apparently inflating the data usage so it looks like you’re using more data than you actually are. Either they have a big in their system that needs fixed or they are committing fraud against their customers..WinwdcVersion: 2.22.0

✓ Doesn’t work as statedThe app is very glitchy and it is just getting worse. I’ve contacted them serval times but it is always an excuse that is never actually resolved. For example there a feature that is suppose to keep track with texts and calls. Only partially works. I I have 3 lines and one line shows ever text and call. While the other 2 phones only show some and not everyday. The one phone will show say 15 text messages send and received when I actually sent and received well over 50. I’m trying to keep track of stuff on all 3 lines and it is difficult when it doesn’t work as stated. Another example is it will show I owe X amount the next day I owe nothing but I’ve paid nothing the day after I owe X amount again and so forth. I’ve been with xfinity mobile since day 1. Thinking about going to a different company because of this issue and the fact that they lie about why it doesn’t work. I need a complete list of all in going and out going calls and texts for my business. Xfinity is costing me money and I might foot the the bill over to them. If they can’t get their own app to work what else are they incapable of actually providing? This whole situation makes me skeptical. GET YOUR ACT TOGETHER AND STOP FREAKING LYING!! Just be upfront that you don’t actually know why your app doesn’t work correctly..JAGCAGKEBVersion: 2.24.0

✓ Unless you’re getting 5G, forget it2 months ago I switched to Xfinity Mobile with my iPhone X. I had AT&T before, and the LTE coverage wasn’t great but it worked. LTE with Xfinity is a joke. I can’t talk on the phone without cutting out, I surely can’t use my phone as a Hotspot and I live in the city of Minneapolis! Now I need to upgrade to a 5G phone in order to actually use my phone. Oh. And they have very few at the store, so it had to be ordered and delivered to me. I really can’t explain the pain this has caused. I moved and wanted to install Xfinity internet in my home the day I moved in. The service was at the telephone phone, so somebody has to come out to hook up my house! This week I’ve needed to go somewhere in the city and work in Starbucks, Caribou or random parking lots. It takes an hour to do 5 minutes worth of work because LTE coverage is absolutely terrible. I’ve saved money, but not after I need to buy a new phone to have reasonable service. Don’t do it unless you have 5G! But I don’t even know if the 5G network is any better..Flying IrishVersion: 2.31.0

✓ The Worst Customer Service EVER!!!I have been trying for over a month to have an Xfinity Mobile account error corrected. Each time I have called, I spend an hour OR MORE trying to get the problem fixed. Each time I am assured it will be corrected and again the problem exists without being fixed. So again I call being transferred up the service ladder as though it is the first time I’ve called. I have spent more than 10 hours on the Xfinity help lines only to be disconnected after almost 2 hours speaking to customer “service “. Next step is an attorney! Good luck to anyone who needs service with this organization. They do NOT communicate with each other and don’t keep a record of interaction with their customers. The WORST!!.GiovannaisVersion: 2.34.0

✓ They screw peopleThey called me in January to enroll in government program that pays my Wi-Fi bill (which is only $9), and half of my phone bill ( that is $46. Well every month since then I have called them to find out why I wasn’t getting the discount. Never got it until may (5 months later). Then they billed me for my Wi-Fi, and half of my phone bill. And this month in June, they charged me full price again. So, I called again. I had to call 4 different times before I got through. I was told that I was getting the discount every month, but that was a lie, and he knew it. So, my guess is they don’t have no such program, don’t fall for it, it is as fake as a three dollar bill. And they will lie to you. I never seen any part of that program even after six months. Not worth the frustration, and I’m reporting them to the bbb.Pammygrl5555Version: 2.34.0

✓ App good. Service?As for this app, I have no problems. Wish it would allow me to limit data per line though. Also why not an iPad app? The service is what I question. Since our switch I can only answer 1 in 3 calls. The other 2 drop. If it was just my phone I would say the phones issue. It is all 4 of my phones. Restarted several times and still no luck. All my phones are 6s’ and as per Xfinity they should work. Went to the local office and their solution was that I should purchase new phones. Makes you think are my dropped calls are on purpose, and no I am not ready to lay down money for new phones..Kcme12344Version: 2.7.0

✓ Mobile AppI got a new phone and downloaded this app for our mobile account. It never worked from day one, it keeps stating that something is wrong and please try again. It will not even let me log into my account. I have tried to delete it and redownload it but it just stores in the cloud when deleted. I cannot even log into my account online now. I tried to use the app on my old phone like I always did and it says I have to download the new app, so I did and it does the same thing. I have no idea how to delete and start over without the cloud saving a bad version. I’d like to pay my bill but can’t…. Why did you have to go and fix what wasn’t broken?? 🙄."Sorry, Try Again"Version: 2.40.0

✓ Bad company that doesn’t keep its promisesI sent in my phone for trade in and never received a check. I’ve been calling to try to get through and even though I have a case number they never seem to do anything about this issue. I was told I would get a call back and have not received anything. I was told to call if my check didn’t arrive in 30 days and I waited and nothing. I can’t seem to get a real answer to something as simple as re-issuing a lost check. Just bad practice. I have to keep explaining myself over to each new rep I get on the phone or in chat. You would think that being given a case number they would be proactive about trying to resolve this instead of me having to call over and over again to see what they plan to do. No answer as of right now. Maybe their strategy is tying you out so they don’t have to pay you what they promise. Be weary of trading in your phone to this company. Waste of time!.DontusexfinityVersion: 2.40.0

✓ No no noFirst off, i was one if the first mobile customers, I absolutely loved them. As the years have gone by there has been more and more problems, which NEVER get resolved. Its only the price that keeps me a customer and honestly.... barely. I went to store yesterday and again was disappointed with the experience. Buyer beware, when u buy a phone the store sets up for u....i did yesterday, only to find out i was charged 122$ without being told and never signed a paper or said ok, it just got taken off my card that was attached to my account and then get home to find out they gave me phone with less storage than i asked for.... after this NEVER again. I will not support a company that doest honor its long standing customers... i have dropped every service possible but internet and mobile.... well, phone and internet are about to follow.DumbswolVersion: 2.23.1

✓ Faulty app, doesn’t show important info, and bad customer serviceThis app crashes when you click to view your statements. i’m not sure if it’s because i only have one statement (new customer). also, this app doesn’t show credits from a previous cycle on the current cycle. it shows as if you still owe a balance, but doesn’t reflect the credits earned in a previous cycle, which creates bad UX since customers will think they owe or that the credit was lost. i spent multiple hours on the phone dealing with xfinity mobile and i’ve only joined since april 22. the actual data service is great but the customer support team could use a lot of training and improved documentation methods. it’s not customer friendly to call in and have reps tell you different thing on different interactions. sometimes the reps were completely clueless and were unable to reference previous interactions or calls i had. overall frustrating experience between customer support and the xfinity mobile app. there is much room for improvement to be achieved with this service..Thespeakerplug.comVersion: 2.33.0

✓ I am so disappointedI have had the app for many months now and it has never worked for me. I have an iPhone SE 2020 version. I have tried uninstalling the app and re-installing it, I have tried shutting down my phone and plowing it back on, I have tried logging out and in, and I have tried to just use the website. None of it has worked. The app does not work for me and continues to show “Sorry about this” on the screen saying it is having trouble finding my information and to refresh the page in a few minutes. I have tried doing that to no avail over a time period of months now. I live in the suburbs with good WiFi, I have no idea why it’s not working. The website also does not work for me and shows the same message. I don’t know what to do at this point. Almost all of my other apps work completely fine (my banking app doesn’t let me login). Please help me.ZillynnVersion: 2.33.0

✓ Recent app updates are awfulI had recently switched to by the gig as I noticed my data use was worth trying it for a month - then the app and billing systems updated and suddenly my gig usage seemed to skyrocket. I was still within my cycle and tried to go back to unlimited (one of their big selling points) so I could save money and it wouldn’t let me switch through the app. I called customer service, was bounced around departments and was assured it would be taken care of on their end that day/within 24 hours. It’s been 2 weeks and their app, website, and customer service have all still failed to update me back to unlimited data. Prior to their software changes I would’ve happily given them 5 stars, but absolutely not anymore..MerileigheVersion: 2.1.0

✓ Poor Usage TransparencyThe xfinity mobile app should provide more transparency regarding the amount of data being used by each device and when. Currently it shows gigs of data used by each device rounded to just one decimal AND it seems to round UP. (That’s units of 100MB at a time.) Whether that’s for display AND billing purposes is left to be seen. It also only shows cumulative usage for the current billing period along with a nearly useless chart showing total usage for past billing periods. They should be providing daily usage history that is current so that users can see when they’ve used data. Without that info it’s impossible to work out when your usage varies and why. Though of course I’m sure Comcast couldn’t care less about helping users moderate their usage so as not to incur additional charges. Having current billing info easily accessible in the app is nice and that’s what’s keeping me from giving 1 star..JennieRSVersion: 2.4.0

Xfinity Mobile works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Xfinity Mobile.