- 75.0LEGITIMACY SCORE
- 75.5SAFETY SCORE
- 12+CONTENT RATING
- FreePRICE
On The Border – TexMex Cuisine App Complaints & User Negative Comments 2024
On The Border – TexMex Cuisine app received 34 complaints, negative comments and reviews by users. Have you ever had a bad experience using On The Border – TexMex Cuisine? Can you share your negative thoughts about on the border – texmex cuisine?
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On The Border – TexMex Cuisine for Negative User Reviews
✓ App not working any longerIPhone 10 with most recent iOS. App used to to work but now no longer does. App opening screen comes up for a second and then closes. Tried rebooting iPhone and deleting and reinstalling app, and still same symptom..Version: 22.17.2022122102
✓ No BuenoWent to pick up food, they had given it to someone else. They redid order but food was not correct, totally left off the guacamole and quest and nachos were just thrown together. All the refried beans were on one side! VERY DISAPPOINTED!!.Version: 22.17.2022122102
✓ No queso club on appWill not let you add queso club free queso while using app. Tried several times but won’t let you add the reward!!!.Version: 21.69.2021122103
✓ Great food, orders always incompletrWe love this food but they always forget something major. Once it was a kids meal. Once it was the queso dip. This time it’s one of the meats for the tacos. Please just check the orders!.Version: 23.13.2023071403
✓ No way to report issues.If you provide delivery service. Your app needs a way to report quality issues and missing items issues for refunds!.Version: 23.13.2023071403
✓ Very disappointedI ordered 2 things and of course my order was wrong. I will never drive off without checking. Very disappointed..Version: 21.69.2021122103
✓ Lacking optionsI wish there was a way to order a la carte brisket tacos in the app….. also on the brisket taco dinner or any dinner for that matter, I wish I could modify the sides to include sautéed veggies and remove rice completely. (No beans no rice, double vegetables).Version: 23.13.2023071403
✓ Likely our last time!Fried items were way over cooked yet nothing was served hot. Carry out order that was picked up precisely at the specified time. It was obvious that the order had been sitting. OTB is nowhere near the pleasant dining experience it once was. Prices have risen, quality has diminished..Version: 23.13.2023071403
✓ Door dashMy order was never delivered Now I have to wait 24 to 48 hours for a refund Door dash said the order was delivered, but they never delivered the order This was a total inconvenience I feel my money should’ve been returned immediately.Version: 22.17.2022122102
✓ My orderBesides not getting any chocolate sauce for the sopapillas and there being an unknown-something in my shrimp bowl…..it tasted ok..Version: 23.13.2023071403
✓ Rewards don’t apply to your orderRewards don’t apply to your online order in the app..Version: 21.69.2021122103
✓ Can’t login!I entered my email and password, but received an error “No matching guests”. Then I tried to sign up using the same email address, and it said “This email and mobile phone are already in use. If you have an existing account please sign in from the home page”..Version: 21.69.2021122103
✓ Still can’t get a correct orderOnly placed order to get my free queso. Didn’t get it. Asked for no pico on salad. Instead of taking the pico off, it’s like they doubled it..Version: 22.14.2022082401
✓ OrderI made a online order that was supposed to be done at a certain time and I show up and it still is not done had to wait an additional 20 minutes.Version: 22.14.2022082401
✓ HorribleMy family and I went to eat there and there was no one in the parking lot. The waiters were drinking. We waited TWO HOURS to get 4 endless enchiladas. We ordered the $5 nachos before 6pm and since we waited two hours, they charged us $12. All of the waiters were rude. This was some of the worst service I’ve had..Version: 21.69.2021122103
✓ Missing itemsOrder was rushed no sour cream, no guacamole, no pico but gave me chips and salsa I didn’t order.Version: 22.17.2022122102
✓ App closesThe app closes immediately when I try to open it. Yes, I have the newest IOS, but also did it before I updated..Version: 22.17.2022122102
✓ In store is lacking.App works fine, in store management, and to-go department need a ton of work. This will be time #3 I’ve waited 30 minutes after the promised time… no good explanations. “It’s a little chaotic in the back” translates to “management is lacking”, to me..Version: 22.14.2022082401
✓ Doesn’t work wellI belong to the Queso club. It asks me if I want to use the reward, but then won’t apply it. It asks when I want my order. Asap is an option. I choose asap. It tells me when that would be. I say fine and try to check out. It says I need to give a time..Version: 21.69.2021122103
✓ Missed itemsI did not receive my drinks and my meal was missing its sides..Version: 22.14.2022082401
✓ Horrible and sneaky1. It doesn’t let you order ASAP. Why is it an option? 2. Every time I put the same order in I was getting a different price 3. When I added a $5 rewards, all of a sudden my order changed to be $4 more!!!! And then it took the $5 off, so I technically only got $1 off- and yes the tax and everything was already done. SNEAKY. 4. Every time I order here, food is missing, made wrong, or cold. At the Hicksville, NY location. AND they’re RUDE. Let’s see how it goes today...Version: 21.69.2021122103
✓ Very disappointedVery disappointed in my most recent order. The honey chipotle shrimp tacos have been my favorite for a while but when I ordered them recently they were actually disgusting. It was an online order so I obv didn’t realize it until I was already home and settled, or else I would have brought them back. The breading was so thick, dark, and nasty as if they had been fried multiple times in old oil. I only ate one taco and threw the rest away. We also got a burrito that was not the best either. This was a $50 order and we only had a few bites of each dish. This really threw me off and I will not be returning here again..Version: 22.14.2022082401
✓ Waste of my timeProbably the worst restaurant app I ever downloaded. Tons of issues -iPhone XR OS 15.Version: 21.69.2021122103
✓ HorribleMade an order and somehow they gave themselves a $6.75 tip for a takeout order and I couldn’t cancel or change it after.Version: 23.13.2023071403
✓ Missing items/wrong sizeI ordered a Signature Queso last Wednesday and it came without chips. Who eats It without the chips. Today, I ordered (2) 3 items combo, and another signature queso. My combo was incomplete, missing 2 flautas and the queso that was ordered and I had a reward, was half the size. The tacos had half the meat and missing lettuce and cheese. I even took picture if you are interested. I used to love this place, not anymore..Version: 21.69.2021122103
✓ Cold BurritosBoth our Burritos were practically cold. My husband waited for them to be ready and left immediately and they were cold when came home 10 minutes later! Not happy!.Version: 21.69.2021122103
✓ ASAP pickup not workingEven though ASAP is an option when doing a pickup order, it will not allow you to choose it, saying orders can’t be before X time. But then when you choose later instead of ASAP you can’t choose X time because it only allows 15 minute increments. Same thing happens on the web. Clearly something is broken..Version: 21.69.2021122103
✓ Couldn’t use gift cardI just placed an order and wasn’t allowed to use my gift card and my debit card! This needs to be fixed!.Version: 23.13.2023071403
✓ Very small helpingsOrdered the 7.99 guac and 7.99 queso and Got 2 small containers!!! Will be skipping the starters next time we have a to go order!! 16$ for 1/2 cup quac and 1/2 cup queso. What a rip off !!!.Version: 21.69.2021122103
✓ Didn’t get everything I paid for + crazy waitI know it was Mother’s Day, but they should have expected increased business and scheduled more servers. I placed my order on the app, 2 days in advance. I waited 45 min after my scheduled pick up time to receive my order. I noticed they didn’t give me the guacamole I ordered before I left the restaurant and was able to get that, but it was a very small quantity. I choose it as my side instead of cheese and all I got was a small cup of guac. After I got home I realized I was missing queso too. Ugh. Only good thing was the food was good and plentiful. Just would have been nice to get my full order within a reasonable time frame..Version: 21.69.2021122103
✓ Payment optionsOnly able to pay with debit/credit. No cash or gift card at store as an option.Version: 21.69.2021122103
✓ Didn’t get all my order😖I ordered a family meal for pickup, I didn’t realize that I didn’t get the rice and beans that go with the family fajita meal until I got home. I called OTB to tell them and they said they issued me a $15 credit. It’s been almost a week and I’ve seen no credit to my account. They need to be more careful because this isn’t the first time I’ve had a problem at this OTB..Version: 22.17.2022122102
✓ Need Special Instruction Field(1) There is no field for special instructions (2) Not programmed correctly. Ordered soup and the total, including tax, was $9.03. The app told me it was not a valid order because it had to be more than $9.00..Version: 22.17.2022122102
✓ Can’t connect via dataFor the past year I cannot connect to the app unless I’m on WiFi. I have my app settings to use mobile but the app gives me a server error. Why? Most times you want to use a food app, your on the road. It’s ridiculous!.Version: 23.13.2023071403
🙂 On The Border – TexMex Cuisine Positive Reviews
On The Border – TexMex Cuisine works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact On The Border – TexMex Cuisine.
⛔ On The Border – TexMex Cuisine Problems
