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Golden Nugget Online Casino App Complaints & User Negative Comments 2024
Golden Nugget Online Casino app received 25 complaints, negative comments and reviews by users. Have you ever had a bad experience using Golden Nugget Online Casino? Can you share your negative thoughts about golden nugget online casino?
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Golden Nugget Online Casino for Negative User Reviews
✓ Waste of moneyNot saying others won’t have luck on this but I opted into the sign up bonus match with a 10x play through requirement, deposited 25 and only played 70 worth of games. Got nowhere close to the required play through amount and I would have to keep playing $430 worth after another deposit in order to cash anything out. There’s far better apps out there.Version: 4.29.0
✓ Would be extremely cautious when it comes to this app and daft kingsI had my account hacked or it messed up and I had money come out of my account that I did not authorize and it looked like it was doubling the charge with each transaction I’ve had to contact my bank and open a whole new account due to this app and so far they refuse to help with any of it so just be very careful because it was over 3000 and this app is beyond isn't safe and it seems like the betting apps lately have been either messing with peoples account or making it very easy for people to have access to it to take every last penny with that being said I’ve used this app for well over 6 months and I’ve won and lost on the app but I’ve never had anything like this happen before I played this betting app so be extremely careful bc I will never play golden nugget or daft kings ever again.Version: 4.33.0
✓ They flat out stole my moneyI was playing without any problems but as soon as I went to withdraw my $2,525 I won a box popped up on the screen and said my account was restricted. Customer service which is almost non existent told me I violated their generic terms of service and my account was closed and they would not let me with draw the money I won. I think the problem was that I won..Version: 4.30.0
✓ Worst thing ever somewhatEvery time I turn around it's taking $.10 more than one my bed is 30 it's taken over $20 I've tried everything to keep it from doing that and nothing works please fix your game or explain why it's doing that thanks.Version: 4.31.1
✓ TerribleGiving a 1 star review is an insult to the star itself. I’ve been a DK customer 6 years. I received a link via DK to sign up, so I signed up however it signed me up with a different email that’s on my phone causing a mix up between my account and my deceased uncles account. They didn’t flag it though, they let me deposit wager and win. I won $200. Once I went to withdrawal they locked my account for “operating 2 accounts”. I then uploaded the necessary documents and got my account unlocked. I was smart enough to know that if they didn’t change the email to the one matching my DK it would lock again so I reached out 8 times trying to get them to change my email, no luck. So I went ahead and tried to withdrawal and they locked it again. Now they have changed my email but made me uploaded 3 forms of identification to be verified. I’ve been waiting 6 days since that & 11 days in total and still no update on my account being unlocked. I’d say stick to Draftkings or better yet Fanduel..Version: 4.22.2
✓ OkSo this app is just like drafts kings. I love both of them. However, when I withdrawal from draft kings it takes literally seconds to hit my bank account whereas with golden nugget it takes 12 hours atleast. I understand the first initial withdrawal would take longer but it should not take that long to review it and process it. Anything can be done????.Version: 4.21.1
✓ Locked out for no reasonThis app is frustrating! I downloaded it..deposited like maybe $25-$30 bucks at most. Played then decided to upload license to my account for verification & once I did that when I went to log on following day it said my account was LOCKED. I contacted someone through email they said they would look into it and get back to me. That was a month ago. Haven’t heard from anyone & I’ve emailed numerous times. There is absolutely no reason I should be locked out..Version: 4.23.2
✓ CheatsAlready knows what you are getting on a payout before you even get spins. Game goes out sometimes prior to free spins that auto adds what you would have won. Shut down before bigger win. No win.Version: 4.25.0
✓ Fraud ApplicationBe careful players from Pennsylvania!! This application is 100% scam application I’m preparing to complaint PA Gaming Board all the documents that I collected . First use your laptop or desktop and log in Golden Nuggets Website . You will get the notification that’s your location is not verified and change your location . In options of state , there has no Pennsylvania State . As the law of online gambling , players can’t gamble unverified location. But in the mobile application, it’s different . I’m testing with my friend who is from California and give him my account . He said he can ply with my account without state restriction. If you want to test , use your vpn and change the state . The application can run in another State I will report to PA Gaming Board and Dispute all my Deposit , and The Bureau of Gaming Control . They also break the rules of Federal Laws . I am currently reporting to PA with screenshots and definitely sue !!.Version: 4.27.0
✓ RestricedThey took my money with out any problems, but as soon as I went to withdraw they locked me out. I have been in contact with them but they are so flaky and one person will try to help then they cant do anything. I sent my bank accounts in but they said I have to send a credit card statement in. I used my DEBIT card which they are saying I have to send in saying they need to verify the card in linked to that bank account, I looked everywhere and they do not accept screenshots providing proof so I have $268 sitting in their account that I can not get out. Do not use this app! Maybe once they imporve their customer service it will be better but as of now you have to request a call or wait for an email. Which I have requested calls for two weeks no one will call! I wish I could screenshot and submit what they have said to me you would laugh at how idiotic their support team is..Version: 4.23.2
✓ Terrible appThis app is terrible. The win percentage is criminally low. Freezes constantly even while playing and you’re actually winning something for a change. Almost no promotions worth anything. Will never come back. Draft kings sportsbook is way better. I deleted this garbage for good..Version: 4.31.1
✓ UnsatisfactoryThis app has multiple issues. It forever lags while playing a slot machine. Some games never open up. Some games tell you to update the app yet the app is updated to its latest version. Ever since Draft Kings acquired the GN app it has gone south. Better casino apps out there.Version: 4.31.1
✓ Impossible to talk to customer serviceI currently have about $400 in my account in winnings that I’m trying to withdraw. I’m on day 7 and still haven’t received it, as well as be able to access my account. I provided the documents they requested upon withdrawing for identy verification the same day they asked for it. You can only speak with customer support reps via email, and they take forever to respond. On top of that, when they do finally get back to me, they’re giving me the run around. if I am not able to access my account by the end of this weekend I am filing a complaint with the PA gaming control board..Version: 4.21.1
✓ Massive performance issues & terrible serviceThis app struggles everywhere. Laggy and very unstable. The customer service is probably the worst part. Good luck getting in contact with any of them. I know this is still very new but let’s get on track man..Version: 4.23.2
✓ Deposit match scamThe deposit match is a scam!! Do not use this site!! Bet mgm or FanDuel or more Legitimate sites. This site offers a deposit match but will take your deposit and winnings before the ever allow you too see any match. Don’t fall for it there are way better gambling sites. Customer service is also a joke!! Do not use unless you like giving your money away for free and never being able to withdrawal!!.Version: 4.24.0
✓ Constantly having issuesIt’d be nice if this app actually worked HALF the time. It’s constantly throwing errors, not loading, under maintenance, etc. I’ve been trying to play since before 3am and haven’t been able to load a single game yet! Over 3.5 hours later. My app is up to date, so it makes no sense. Frustrating..Version: 4.23.2
✓ Disappointed in PASigned up for the match deposit. Deposited 75$ got 75$ bonus. That’s 150$ . Was so excited thought wow I’ll get to play for awhile. Well … within less than 15 minutes I was BROKE!!! Also got 25$ for referrals had 2 of them…. Lost on that 50$ also within minutes 😪. Very disappointed..Version: 4.29.0
✓ Horrible, locks account soon as you winHad my account for less than 2 days. Off my $5 deposit and the sign up bonus I won around $200 and they immediately locked my account saying I had another account which I did not. Uploaded requested documents until they wanted a bank statement for a bank account that isn’t mine which makes it impossible to upload it so therefore account locked for good with money still in it. Luckily I was able to get a couples dollars out the first day but still a very horrible experience..Version: 4.26.0
✓ Don’t play hereI play significantly, and often. This site is glitchy.. I haven’t won at all, I was given VIP status immediately, but can’t get in touch with anybody from the VIP program or in general for the past week.. it seems to me that this company merged with Draft Kings as a last ditch effort to score some more money.. because they are taking everything and giving nothing back...Version: 4.23.0
✓ Very riggedI try to be as open minded about all this stuff and i know it’s not fully regulated and it’s meant for the house to always win but man I have played on many apps and the amount 20s and Bjs the dealer gets is crazy I went back through my hands on avg approx every 1.3 hands the dealer gets Bj or 20 which is insane I would just stay away they call themselves “regulated” but they are just rigged stay away don’t lose money like myself do something else with it.Version: 4.24.1
✓ Account restrictedDO NOT CREATE AN ACCOUNT HERE. Shortly after my withdrawal request I was no longer able to login to my account and it says it is restricted. I submitted the requested documents for verification purposes right away. It has been several weeks and my account is still locked and I still have not received the money I tried to withdraw. There is no customer service that you could speak to over the phone or a live chat function. It’s always a different “person” when you email them and they say the same thing: “we are still waiting for your account to be verified…” Why let someone deposit money, play, and request a withdrawal before “verifying” their account? Seems backwards. Oh wait, that’s because this is a JOKE of an online casino. SAVE YOUR MONEY..Version: 4.23.2
✓ Locked Money in AccountI opted into the deposit match promotion and deposited the maximum. Rather than playing through my cash, I decided I would withdraw my money. However, my money was locked in my account with no way to forfeit the bonus and withdraw my cash. It took five days of chatting with “support” via email since there is no over the phone support for Pennsylvania. I was told to do the same thing several times and I did not have access to an option to forfeit this bonus to retrieve my money. Highly recommend not opting into this bonus for this reason along with the fact you have to wager 10x your initial deposit as well as the bonus money. (If you deposit 1k you have to wager 20k to unlock any sort of money).Version: 4.26.0
✓ Refer a friend bonusI was referred by a friend where we both were in to receive $100 each after depositing $100. I deposit $200 and still haven’t received my hundred dollar bonus. Neither does she. I tried reaching out to support and found that they lack in that area. I couldn’t receive no help to get answers regarding my hundred dollar bonus. So I’m just going to delete the app because I don’t want to play with an app where there is no one to help in these type of situation..Version: 4.31.1
✓ Company scamsThis company allows for playing and taking your money but when it comes time to withdrawals after you win, they immediately decide to freeze and lock your account then after producing all information they request is sent to them. They claim some outrageous ideas which leads to the closing of your account so they don’t have to pay in my case $875. If this would allow for pictures and screenshots to be added to this review I definitely would..Version: 4.29.3
✓ Worst update and layout ever. Draft kings speed of -90 nowSlow. So slow that it’ll annoy you. Zero wins. What happened to my VIP bonus that was on the old golden nugget? Who knows because the new app surely isn’t easy to navigate. Not happy. Some waste your time and money on this app. Go to betrivers or Caesars. Better bonuses on Caesars anyway and you won’t need to call your grandma in between spins because it takes SO long. Just like draft kings 🤦🏻♀️.Version: 4.30.0
🙂 Golden Nugget Online Casino Positive Reviews
Golden Nugget Online Casino works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Golden Nugget Online Casino.
⛔ Golden Nugget Online Casino Problems
