- 67.2LEGITIMACY SCORE
- 80.2SAFETY SCORE
- 9+CONTENT RATING
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SOULS App Complaints & User Negative Comments 2024
SOULS app received 51 complaints, negative comments and reviews by users. Have you ever had a bad experience using SOULS? Can you share your negative thoughts about souls?
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SOULS for Negative User Reviews
✓ No Skill Mindless GarbageThe only skill in the game is the placement if units. Otherwise, you sit there and watch the units fight. How boring..Version: 1.4.1
✓ Its not badHhh im really enjoyed this game but i think many update coming in future.Version: 1.0.2
✓ HorrificNothing promised it’s actually true, big waist of time..Version: 1.4.1
✓ Awful serviceThe game 1.2 version is delayed today, while player complaint about it, their Discord chat manager told everyone to shut up about it or they will kick them out arrogantly. This isn’t how a game company should treat players..Version: 1.1.1
✓ Just another pay to win money grabSo for starters, I really gave the game a chance. The characters are very unique, and I love that some of the bundles are affordable. If you are a patient person- and don’t really get on that often- this game is for you. However, if you like steady progress, this game is not for you. It is very VERY slow. By that, I mean the gameplay itself… you have to wait like 10 years for each stage to finish in the battles/arena/etc. it’s so painfully slow to watch that it makes me just close the game entirely and not get on for like 2-3 days. They only added a x2 speed but even that isn’t enough. The only way you can skip through the battle animations is if you buy the package for x6 speed which is $43!!! I mean, who has the money for that for a simple mobile game? It’s so outrageous. It’s even been debated so many times in the community that this is unfair, but the creators don’t care. All i’m asking for is a skip battle function- almost every other gacha game I’ve played has one- except for this one. At this point, I’m ready to delete the game entirely because of this. So until the devs take these feedback’s seriously, you’re better off just playing like AFK Arena or OMNIHEROES..Version: 1.2.0
✓ Broken after updatesNice looking game with some unique looking heroes. However game is broken even after multiple updates with a lot of the timed rewards not unlocking for progression which is a huge disappointment.Version: 0.9.6
✓ Maintenance Error - cannot play game?Downloaded the game and it runs through the intro and then gives a 400 error code maintenance..Version: 1.0.2
✓ False advertising againIn essence all the ads are false advertising without showing real gameplay. The scene we see in advertisements is literally only the lobby. I am more mad about the advertising campaign. Graphics are great but at least tell me it’s true game style. Many ads promise exploration. There is none. It is not open world. I’m not saying it would be a bad game. I don’t like this game type so I normally wouldn’t play it anyways. But using false advertising to snare people into downloading it, particularly sky players, is sad. I’m disappointed. I know you want to make a game people enjoy but change your ads. It’s well established by many people it’s fake advertising. Show game play in your ads! Alternatively add a section that’s open world so people can really explore! I might consider coming back. I know how hard it is to make games. It’s the hard work of many people trying to make something people can relax in. All I ask is either change your ads so people can properly appreciate the game before downloading it under a false pretense or… add an open world area! That’s hard but promising or considering that in your response to this would help those who are unhappy because of the ads and expected gameplay! Keep up y’all’s work but try to actually show your games in ads or have what you say in them also actually in the game. <3.Version: 1.1.0
✓ Good game but.. hard to progressI love how the game is built. Nice interface and easy to follow. However, when you reach some points, it is hard to progress further. Gotcha system is low percentage also.. used more than 10,000 crystals but didnt get any epic cards. As I couldnt progress further I had to but the $1.99 package. But still no improvements. I wonder how much I need to spend to get to further stages. Improving these aspects would be great for new starter, and grow this community..Version: 0.9.7
✓ Quite boringI thought the game would be this exciting fantasy game similar to popular RPG games like Genshin Impact, but I was sorely disappointed after downloading. For instance, it was incredibly boring, had no sense of plot whatsoever, and it leaves you to completely do your own thing..Version: 0.9.8
✓ Want to change server and restartMake some mistakes. Find no way to restart. fusion a blue hero to 3star at a early stage..Version: 0.9.3
✓ SCAM!I payed money and I didn’t get the items.Version: 1.3.0
✓ Enjoy it 1-2 wks then $$$$$Enjoy the free play for the first week or so. No ads. Brilliant, fun game for a short time, you’ll fall in love with it. Then maybe you spend a few bucks… maybe a couple times… but the pay requirements are coming at you faster and faster. You can’t upgrade or even possibly win eventually. You’ll fall in love with your characters, their strengths, and the complimentary teams you can assemble. Around level 80-90 you MUST SPEND. You’ll inevitably be unable to win without $$. If they charged a flat $20-40 and let it you play all the way out, I’d pay it. It’s a cool game. Don’t fall for reviews that say there’s a cheaper way to enjoy it… you will find your $$$ breaking point and have to walk away. Could have bought a console game with eternal game play for less. Their business model is based on hoping most of you spend some $ before you bail..Version: 1.5.0
✓ Update issueHi After doing the updates today the game is not open at all, after the first loading it shows a notification that says (failed in connection). Please advise.Version: 1.3.1
✓ FlawedThere’s a lot to like about Souls but ultimately the game fails to have a steady enough growth curve and makes you get stuck too often unable to progress. There’s also silly things which spoil it. Why can you not swipe between the main screens instead of just pressing the buttons? The animation when you do is like a swipe. Why does it cost gems to change runes when the game only allows you to have a few decent runes anyway. Why is fusion not allowed across different races, it’s the star level that should be important. It massively stalls progression. Why do you have to pay 30 quid a month to speed the game up to 6x speed? Why when you buy fragments do you then have to go and click on inventory to open the fragments? Same with chests? The endless clicking. With summonses, why doesn’t it give you the option to open all up to 10 rather than having to do one at a time or 10? Why is the dark overlay so dark in the fuse screen so you can barely see what’s in your inventory? The new cards being released won’t be usable for weeks because the build date is so slow. The light and dark cards are too scarce. It would be fun to focus on tactics but it’s too often an easy win or an impossible defeat and the sweet spot in between is rare and often impossible because of the lumpy levelling. More wild cards needed.Version: 1.2.0
✓ Pay to win gameThe game makes it seem your progressing fast at first by giving u loads of rewards but it all comes to a pretty quick stop after a certain level range. its fun , but the pay to win aspect ruins the game and it has a lot of potential.Version: 1.0.5
✓ So much potential, but such a waste.I’ve never written a review before but i feel inclined to for this game. I started this game last summer and was hooked. The early game is so engaging and the summoning mechanics are very fun. However, speaking for everyone in late and end game, there is absolutely nothing to do. Events are inconsistent, very far a part, and encourage you to hoard your materials to use at very specific times. I have been holding onto all iof my upgrade materials for about 5 weeks now waiting for the event to roll around so I can use them productively. Guilds were rolled out 2 months ago and there has been only 1 guild mechanic released. Everyday is just a grind of doing dailies and then logging out because there’s nothing else to do. This game is hemorrhaging players because we all are begging for content to be released and the devs are completely silent. There’s no communication on what is being prepared to release, upcoming events, or future patches. Each patch is riddled with bugs and it’s just the same thing over and over. It’s such a shame. We love the game, but the devs don’t care enough..Version: 1.5.0
✓ Horrible updateSo your idea of a update is to take away 80%of the features and put it behind a vip paywall, that would now take over $50+ to reget the basic features.Version: 0.9.9
✓ Not true to AdsPlaying the game for days now but i still cant find or redeem 100 summons. Slow progress with breakthrough and you keep getting stuck i. The early levels of the game since you lack heroes or materials to level up your heroes. Will change rating if fixed..Version: 1.5.0
✓ WARNING: Scam & CoercionI was a new user who just downloaded the game only a few days back. It seemed “okay” at first - decided to make a few of the smaller in-app purchases. Then yesterday I’m met with a message upon logging in that my account had been permanently banned due to not following the guidelines(????) There was a button to appeal - which I did. The content of the email is disturbing and will be sent to Apple to report this abomination of an app. I was informed that I allegedly made refunds on the purchases I made (I did not) and that to gain my account back that they would calculate the amount of the refund, unlock my account for 3 days, and then I would have to re-spend that money again during that window in order to keep my account. This is an absolute scam - and to resort to coercive tactics to get money out of people is mind blowing. Do not download this - even if you’re curious about it it’s not worth your time, especially if they plan on doing this nonsense..Version: 1.4.1
✓ Fun butAlright so I do enjoy the overall strategy for the game and having to get lucky for the good characters, but the arena is kinda underwhelming since once a new server comes out, you’ll find that a ton of people hop over there and ditch the old one. None of the world modes feel like there’s a purpose once there’s newer servers since it’s like a pacemaker style format. the guild is pointless too, you get a few rewards from being in one, but there’s no competition for it. I only made to to stage 7 so sorry if my judgment is too clouded, but it feels like the game is lacking substance. It has all the right aspects of a strategy game, I like to compare it to dungeon boss. However, that game felt a lot more full, this game needs to link like 10 servers together after a month of them being active to keep the player base together. I went to server gl-1 and arena was dead. I bet the earliest servers would be able to compete each other by now, and I know the advanced arena already kinda does it, but still, it just feels like empty..Version: 1.5.0
✓ Got appealed by the minimal uiJust another afk arena clone , why is there so many of those game they’re all the same , at first it’s cute and everything but then they go all-in with their shop , i like gachas but this model i hate ..Version: 1.5.0
✓ Toxic Staff, False Advertisement, and Pay2Win.The discord is incredibly unhelpful, rude, and the moderation team toxic. God help you if you need to resolve a complaint. The worse problem is that the game developers blatantly lie on the event banners. This is misleading, predatory behaviour, as the developers know that people spend great deals of time and money saving/buying the resources needed for the events, and then waste them without reward, enticing players to spend more time or money. This is the worst kind of gacha game. The dishonest kind. Edit after Dev Reply: I couldn’t be more clear: don’t lie to players and then have the audacity to ask for their money. Be transparent with events and transactions. And if you’re going to do things like gift codes (or any other kind of incentive for players to go to your discord) then please keep a decent community. I was kicked from your discord after being muted and dragged, and had to hear from people defending me from your moderators that “staff removed them” later. I wasn’t invited back, nor was there any apology issued for the sheer obscenity that you allowed to happen on your discord server. I can’t possibly be the only person who’s experienced this either. Shame on you Habby for the house you keep..Version: 1.1.0
✓ In need of balancing…I’ve been playing this game for about a month and I do enjoy it, but character balancing is definitely needed. In my opinion, Richelle desperately needs nerfed. You attack him to the point of death and he becomes invincible, allowing him to continue healing and add shields to characters around him. 75-85% of the teams I face in arena are the exact same lineup: Richelle, Aolmond, LuLu, Kaion, Milia. No one wants to play the exact same match that often. And before you say something about strategy, this isn’t strategy, it’s exploitation of an extremely overpowered character. I can have more than double the combat power of a team built like this and get completely wiped. Please do some character balancing soon or you’ll lose a player and financial supporter of the game..Version: 1.3.1
✓ Progression Locked Behind PurchasesFun game, got around 5 days out of playing it, however when hitting a certain point progression becomes locked behind making purchases. You’re unable to keep up with the difficulty progressing without spending cash. Game looks brilliant, the user interface is beautiful, there’s numerous activities to keep you busy. Good collection of heroes to go for, all with their own unique look. I had fun with the game, but will end up stopping here as it falls into the same hole as the majority of other games of its type..Version: 1.4.1
✓ You knowThere is a major problem with this game and many players complain bitterly everyday. It’s a beautiful entertaining. Well crafted game. Of course the devs. Are greedy. We all understand that. Ferrari tyres don’t grow on trees. But the game is sublime. And yes no adverts and yes a lot of developers time and money invested. BUT. Considering the amount of revenue it generates I am so so so so surprised there is nothing to do for those of us who only spend occasionally. Or not at all My point is. There is NO GRIND. NO MINI AREA U CAN GRIND TO GAIN Item /power, because after the first day or so. ONLY 10 MIN playtime and you’re already completely useless. As Power stage every 5 level jumps around 20-30%. even in the lower levels of journey, cave and tower. So U wait all day for log in bonus. Etc. or free drops. apply to power up. then nothing to do after 5- 10 min. Every other greedy. I mean gatcha game at least let’s u continue play grinding. but no sadly this is a 5 min a day wonder so greedy. I mean so sad.Version: 1.0.2
✓ Game is going downHard to progress + server is unstable + there's nothing much to do as there is not even an event happening.Version: 0.9.9
✓ Too annoyed to continueHere’s the problem I have with game and every other one like it. By the time the into tutorial is over, I’m so annoyed and frustrated that all I want to do is get out. The game starts. You find yourself in some tutorial that goes over game mechanics. Button selections are highlighted to show what to do next. Stuff happens. This goes on for some time. Every other thing within the game —including, I might add, options — are disabled. You can’t make any different selection. It’s like some long term interactive video. Until you get through that intro tutorial you can’t do anything within the game. And there are so many things within that tutorial that have been laid out, you just can’t remember them all. And after a while you just want this thing done so your clicking and clicking and tapping until the freaking tutorial is over. But by then, eyes are glazed and it has lost its magic. Rework how you *start* your gameplay, people. We see your game, it looks interesting, it looks exciting, but when you’re thrown into some tedious drudgery of a tutorial first thing, it just douses any desire to play the game. The end..Version: 1.4.1
✓ Fun game :)This is pretty unique, although the game is still somewhat in an early stage of development so go easy on them about the bugs :) the game will start out very fast in terms of progression and then slow right down. Well balanced and fun game! (No ads or ptw either it’s great!).Version: 0.9.7
✓ Soul link is a restriction, it forces you to do more.Before soul link was unlocked I got a character up to level 50, rest were level 10-20, decided to save for upgrades and soul link unlocked during that time, when I went to upgrade the level 50 it says you can’t upgrade characters 20 levels above your lowest best character(my character was 30 levels above). It’s an annoying thing, if you were going to slap me in the face you should of done it at the start, not after a condition is met, it feels like I’ve been chained down and forced to spoon feed my irrelevant characters, not powered up (which you have forced me)..Version: 1.2.0
✓ SoullessI found this game particularly disappointing after the adverts across social media.. I was expecting an exploratory experience not just battle after battle after turn based battle, usual levelling up characters crud. Graffics are so nice which is about the only positive I can give it. Boring as a tagliatelle..Version: 1.2.0
✓ Again? Paying money for nothing??Seriously, what is this company profiting from? Customer service is abysmal. I’ve complained once, the response was a question??? I sent screenshots then. Where can I send the ones from today? Honestly, ripping money off!! Not happy!!!.Version: 1.2.0
✓ Could have been one of the greatsGreat game, great graphics, easy to play and learn the basics of and good amount of gems and freebies. The issue is the scaling of difficulty, unless you're lucky with pulls how quickly the game gets difficult sadly is this games Achilles heel. This is nothing to do with f2p or p2p although of course if your p2p you will eventually get better characters. What I mean by scaling difficulty is within an hour I could not advance. Was about to delete game until I remember I had gems and free pulls which luckily gave me a healer and 2 very good damage dealers which if not I would have stopped playing same day i downloaded. I think what most developers are missing when it comes to games now is that you want to get someone immersed enough to want to spend to advance not force them to spend to advance and habby did not hold back with this one with p2p. Not sure what some of those other reviews are talking about or if they're paid reviews because this was my experience..Version: 1.2.0
✓ Being so tired of your maintenance time.I can’t even imagine what kinda game could waste so much time to maintain your poor server. It’s my first time to experience this and I’m losing my patience to play the game tbh. Please fix it..Version: 0.9.5
✓ Pretty But Not Very Strategic When It Comes To Weakening The Other TeamThought this was like Sky - Children Of Light It’s different from that but still beautiful. I don’t know exactly everything yet, but this combat system makes it harder to win because there’s little strategy involved besides putting down the right characters and letting them do all the work; you can’t choose which opposing team’s characters to take out first (basically weakening their team by taking out the healer or the DPS for example), which has gotten me stuck on multiple occasions. The characters use their ULT on opposing characters who are already almost dead and keep going for the same character if they get revived, making it impossible to kill other characters first (again, like the characters who keep healing over and over and over again). On top of that, you can get stuck in multiple areas (areas where you can get “breakthrough” material so you can strengthen your own team because of the exact same issue). At this point, some of the times I get through is by a stroke of luck that they CRIT. Other than that, things are beautiful and I like how many Summons you can do, making it easier to get more Epic Heroes. Still hard to level them up when you can’t get the proper materials, though..Version: 1.0.5
✓ Too many bugs, appalling customer serviceSpent over $100 the day before the game gets erased due to guild updates. Customer service doesn’t respond but account is eventually restored 7 days later minus advancements I had earned and paid for. Emailed customer service to follow up and account lost again, then account reset daily. There has been no response to any inquiries regarding my lost account or for goods no received. I will unfortunately have to issue a credit card charge-back. They have since implemented a patch in an attempt to protect players from this - though they have not communicated a way to find your lost account - only new ones. Final thoughts, liked the game but it is in early development. I would need caution in purchases that can be lost easily with a company who has no way of contacting them..Version: 1.3.1
✓ Toxic chatThe game is pretty decent. Seems to have solid progression and nice graphics. A lot of pay to win, but that is the same for most games nowadays. Probably a 4* game if not for the chat. The main issue with this game is the chat function It’s easy enough to not open it and ignore it completely but if you do open it it is full of toxic rude and often racist chat. I have not once opened it to find friendly chat about the game or anything else. There is no way to report messages or players that are being offensive or racist. There needs to be a way to report players and the messages they send to get them banned..Version: 1.5.0
✓ The Ad is Fake GameplayTitle. Played the game to unlock everything in hopes of playing the forest runner game in the advertisement but nothing. It’s a game where you just tap tap and sit back. Your only control in battles is what ~heroes~ you choose.Version: 1.4.1
✓ Potential afk arena killerCould be better than AFK arena however the lack of strategy holds it back, you should be able to turn off auto battle and choose who to attack with each character and choose when to use each characters ultimate. Too many times do the NPCs waste a burst heal when everyone’s full hp or attack a full hp tank when the healer is 1 shot. The RNG of it makes the game soulless, another cash grab to sink your wallet. No strategy to beat any cash cows here.Version: 1.5.0
✓ Pay-wall, BEWARREIt’s a pretty decent game.. Starting off you can level advance pretty quickly with ease. But you will eventually hit a paywall that can only be scaled by spending money. I did. I’ll admit. But I finally quit playing because in order to advance it requires a ton of time grinding, which I just didn’t really care to do and finally got tired of the same things needing to be done just to barely advance without having to spend money. But hey. If you don’t mind that, then it’s probably a game you’d like to play. But if the idea of having to spend money in order to keep from getting stuck. Bypass the came. Oh, on a positive note, their Discord community is very helpful!.Version: 1.2.0
✓ Great game but really buggedI’ve been playing for two weeks and I love it when it works but it’s completely broken after the new update. I can’t enter battles and if I try the game freezes on an empty map. If I click on specific heroes it changes the game language and I can’t enhance or replace one of the runes.Version: 0.9.7
✓ Pretty fun, almost like Pokémon.The ad I first saw displayed an open world game where the character was flying around… this looked fun so I downloaded it, only to discover that is not the game at all. Pretty lame to display a trick ad like that. However, I ended up keeping it and I still play it cause it’s pretty fun for what it is anyway..Version: 1.1.0
✓ GlitchWhen in advanced arena my second tier of 5 always starts the battle as a 4 Have reset and still comes up 1 short ANNOYING.Version: 1.5.0
✓ Unique Art Direction & Soundtrack, Uninspired GameplayDespite the initial charm of the game’s well-designed sprites, calming music, and intriguing tactical combat, the minute changes in combat seem to be the only facet of the game changed from your everyday Idle RPG game (your Idle Heroes, AFK Arena, etc.) Similarly to those games, there is also a heavy emphasis on P2W, and unlike other Habby games, there exists an emphasis on PvP and Guild combat, which will undoubtedly be dominated by whales. In conclusion, if these types of games are your jam, go for it- but don’t expect much beyond another copy-paste Idle-RPG, albeit one with aesthetically pleasing visual and auditory elements. However, given Habby’s track record with games, I’ll remain cautiously optimistic for updates that allow this game to form a unique identity distinct of its predecessors’..Version: 1.0.1
✓ Potentially very good, desperately needs a new English translation teamSo on paper, it’s a solid game. AFK Arena copycat in many ways, but in this genre mimicry is about as common as salt in the ocean so I’m not holding it against them. The gameplay is clean and well paced, the characters are vibrant and very nicely animated, the art style is simple but works well for that. The gameplay is basically identical to AFK Arena, its older competing title, in everything but turn order. Make of that what you will. My biggest complaint is translation. I don’t know what the original language of the team is but the english translation of everything looks like it was spat into Google Translate and then had random grammatical pieces deleted at random. Rename your abilities and get a stronger translator for your UI, and you’re on the right track.Version: 1.4.1
✓ Super CasualI can see the appeal. I actually really like the character design and environment, it feels fresh for the genre. But that’s it. It’s a bit too casual for me. It’s an auto-chess game, meaning you can’t control what your units do after placing them which is a real shame. The characters have cool skills and the combat would be interesting if you could control it. As far as narrative goes you don’t get much, I don’t know if they were going for the subtle, environmental story telling approach, but it doesn’t do much to try and hook you. I haven’t gotten too far in the game, but after 20 minutes you’d think they’d give you something. I could see someone enjoying the casual nature of it, but not for me. Also what about this game is healing? If you want something meditative go play duet..Version: 1.5.0
✓ Can’t hear sound/sounds.Love this game to bits. Been playing for the past week and just realized there is no sound or noise it’s silent lol. I’ve uninstalled now and I’m about to re download it now. Fingers crossed this is the problem☺️.Version: 1.1.0
✓ Banned for no reason??Went to open the game and had a banner pop up saying my account was permanently suspended without any explanation..Version: 0.9.8
✓ Waiting gameI played about a month now, the current state is about waiting to get my best cards for better grade. You literally can’t win much without spending money and you will stuck at the same stage or level. I wish it was more of a strategy game but it’s not..Version: 1.5.0
✓ Don’t download this gameDon’t download this game because it not same video advertisement! Need report scam!.Version: 1.0.5
✓ Pay to win gameGood game to start, but your drop rate for epic hero is just ridiculously low. Worse than other gatcha games. Add more storylines, improve the drop rate. Basically p2w game… 2 out of 5.Version: 0.9.8
🙂 SOULS Positive Reviews
SOULS works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact SOULS.
⛔ SOULS Problems
